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    ChatTranscript 00038aHR4B94S2UB

    Uploaded by

    Nikusha Abashidze
    Nikoloz contacted an eBay representative regarding a laptop purchase made through eBay that was delivered with a screen defect. As the seller was not responding, Nikoloz requested a refund. However, due to the status of Nikoloz's account, eBay could not directly process the refund. The representative advised Nikoloz to contact his bank to initiate a refund request, and that the bank would then contact eBay for confirmation. Once confirmed, it would be up to Nikoloz's bank to process the refund, which can take up to 30 days. The representative assured Nikoloz that eBay would promptly confirm once contacted by his bank.

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    ChatTranscript 00038aHR4B94S2UB

    Uploaded by

    Nikusha Abashidze
    6 views2 pages
    Nikoloz contacted an eBay representative regarding a laptop purchase made through eBay that was delivered with a screen defect. As the seller was not responding, Nikoloz requested a refund. However, due to the status of Nikoloz's account, eBay could not directly process the refund. The representative advised Nikoloz to contact his bank to initiate a refund request, and that the bank would then contact eBay for confirmation. Once confirmed, it would be up to Nikoloz's bank to process the refund, which can take up to 30 days. The representative assured Nikoloz that eBay would promptly confirm once contacted by his bank.

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    ChatTranscript_00038aHR4B94S2UB

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    Nikoloz contacted an eBay representative regarding a laptop purchase made through eBay that was delivered with a screen defect. As the seller was not responding, Nikoloz requested a refund. However, due to the status of Nikoloz's account, eBay could not directly process the refund. The representative advised Nikoloz to contact his bank to initiate a refund request, and that the bank would then contact eBay for confirmation. Once confirmed, it would be up to Nikoloz's bank to process the refund, which can take up to 30 days. The representative assured Nikoloz that eBay would promptly confirm once contacted by his bank.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    6 views2 pages

    ChatTranscript 00038aHR4B94S2UB

    Uploaded by

    Nikusha Abashidze
    Nikoloz contacted an eBay representative regarding a laptop purchase made through eBay that was delivered with a screen defect. As the seller was not responding, Nikoloz requested a refund. However, due to the status of Nikoloz's account, eBay could not directly process the refund. The representative advised Nikoloz to contact his bank to initiate a refund request, and that the bank would then contact eBay for confirmation. Once confirmed, it would be up to Nikoloz's bank to process the refund, which can take up to 30 days. The representative assured Nikoloz that eBay would promptly confirm once contacted by his bank.

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    of 2

    Hello

    2022-12-07
    11:35:13UTC Michael John
    Hello, welcome to eBay, my name is Michael. Please allow me a few moments to
    review your details
    11:35:13UTC Michael John
    Hello, Nikoloz. Hope you are having a great day today. What can I do to assist you?
    11:35:13UTC nikoloabashidz_0
    I am writing regarding 5305494397.
    11:35:13UTC nikoloabashidz_0
    I have received laptop and received with the issue, for more details screen defect.
    11:35:13UTC nikoloabashidz_0
    I am unable to send it cause i ordered in country Georgia.
    11:35:13UTC nikoloabashidz_0
    Seller is not answering and could you please help for the refund?
    11:35:13UTC Michael John
    Thank you for providing me the details of your intent, Nikoloz. I understand how
    important it is to get your money back in this transaction, so let me see what we can do
    in this case.
    11:35:13UTC Michael John
    Let me go ahead and review this for you, Nikoloz. Please stay connected.
    11:35:13UTC nikoloabashidz_0
    Okay, thank you, waiting for you.
    11:35:13UTC Michael John
    Thank you for staying connected, Nikoloz. I appreciate your patience with this.
    11:35:13UTC Michael John
    I see here that you definitely have an option to file a refund in this case. However, due
    to the status of your account, this option is not available on our department.
    11:35:13UTC nikoloabashidz_0
    How can I make it unable?
    11:35:13UTC nikoloabashidz_0
    Available*
    11:35:13UTC Michael John
    What you need to do in this scenario is to contact your bank or payment service
    provider and let them know that you are requesting for a refund for an order that you
    made. Once you do, they will contact eBay for confirmation.
    11:35:13UTC Michael John
    Rest assured that this will be assisted promptly once your service provider contacted
    us.
    11:35:13UTC nikoloabashidz_0
    Okay, So, as far as i understood, after your confirmation, I should wait for the refund or
    do I need to contact you?
    11:35:13UTC Michael John
    You bank is the one that will process your refund, so the turnaround time is depending
    on how they will handle it. For example, if this is through a bank, it will usually take up to
    30 days total..
    11:35:13UTC nikoloabashidz_0
    Okay, thank you so much for the information, I will contact my bank, as I understood
    ebay will confirm the transaction, right?
    11:35:13UTC Michael John
    That's correct. I appreciate your kind understanding on this matter, Nikoloz.
    11:35:13UTC nikoloabashidz_0
    Thank you for your help and support, I appreciate!
    11:35:13UTC Michael John
    You're welcome. I appreciate your time and effort today, Nikoloz. Thank you for
    contacting eBay Live Help.
    11:35:13UTC Michael John
    Have a great day and stay safe. Good bye for now.

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