Ex.1.

Warm up
1. How often do you travel?
2. Where do you plan to go next?
3. What’s your best traveling experience?
4. What’s your worst hotel experience?

Ex.2. Do the quiz

1. A hostel is:
a) an expensive type of accommodation.
b) a cheap type of accommodation.
c) a type of accommodation that only accepts young people.

2. If you book a hotel room, it means:

a) you always take a book with you when you go to a hotel.
b) you arrange to make a room reservation.
c) you like reading a book before going to sleep.

3. You need to fill out a registration form:

a) when you check-in.
b) when you check-out.

4. Upgrading a room means:

a) getting a smaller room.
b) getting an extra room for free.
c) getting a better room.

Ex.3. Explain the following words and use them in a sentence

Booking / deposit / single room / travel agent / booked / reservation

Ex.4. Fill in the missing parts based on https://www.youtube.com/watch?

v=wyqfYJX23lg&t=1s

Front desk: Good morning, Welcome to the ___________ Hotel. What can I do for you?
Man: Good morning, my name is Tom Sanders. I have a reservation for a single room for
___________ nights
Front desk: Alright, Mr. Sanders. Let me ___________ your reservation. I can’t seem to
find a record of your booking. Did you book the room ___________ through us or did you
use a hotel reservation service or a travel agent?
Man: Oh I booked it directly through you. I’ve already also paid a ___________ on the first
night. I have a reservation number if that helps
Front desk: Yes, sure. Can I see that, please? Thank you. Oh I see, maybe there was a
___________ with the booking system. Well, we don’t have any more single rooms available
with the exception of one adjoined room. But you would then be right next door to a family
with ___________ which might get noisy. But that’s not a problem. I can ___________ you
to one of our business suites. They all come with ___________.
Man: Oh that sounds nice. But how ___________ more is that going to cost?
Front desk: That would of course be at no extra ___________ to you.
Man: Oh, thank you.
Front desk: My pleasure.
Man: What about the wireless internet?
Front desk: Oh. It’s really easy. This is your ___________ code and instructions on how to
use it. If you have any problems, feel free to call the front desk. And this is a list of all the
hotel ___________, like the gym and the indoor pool
Man: Ah, thank you very much
Front desk: You’re welcome. Has the ___________ already taken your car or will you be
needing a parking pass?
Man: Oh, I don’t have a car. I took a taxi from the airport
Front desk: Alright. Could I have some form of ID please? And could you just fill out this
registration form?
Man: Sure. Here’s my ___________’s license.
Front desk: Thank you. Oh, you’re from San Francisco
Man: Yes, I am. All the way from the west ___________.
Front desk: I hope you had a good trip.
Man: Yes, I did, thank you. The flight was long but It was ___________ and I slept almost
the whole way.
Front desk: And is this the first time in the Big Apple?
Man: Yes, it is. I have a business ___________ to attend but I’m looking forward to getting
some sightseeing done as well
Front desk: Well, I’d be more than happy to give you some sightseeing tips if you need any
Man: Thank you.
Front desk: Alright, I’ve got you all checked in to your room. This is your room key. You’re
in room ___________. Just take the ___________ on the right up to the 6th floor. When you
get off the elevator, turn right. Your room is at the end of the corridor on the left-hand side.
Just leave your suitcase here and the bellboy will bring it up
Man: Great. Thank you very much.
Front desk: If you need anything please feel free to dial the front desk. ___________ your
stay.
Man: Thank you
Front desk: You’re welcome.