(Project proposal)

Group Members: -
Name Roll No.
1 Esha Ashfaq 201370179
2 Ramiz Iqbal 201370126
3 M.Abdullah 201370102

Project title: -
Courier management system.

Submitted to: -
Waqas Ilyas

Subject: -
Software Engineering(CS-326)
 Date:8-2-2023

PROBLEM STATEMENT: -
Ecommerce is growing at a rapid pace, and it’s making parcel delivery a major
concern for companies of all sizes. Large corporations and small businesses alike
are wading into the waters of in-house delivery to reduce shipping costs and
maintain control over their customer experience. To conquer courier management,
you need a solid understanding of the basics, a handy guide for spotting areas that
need improvement, and easy-to-use software—a robust courier management
system.

Proposed Solution and Motivation: -

Proposed Solution:

A courier management system.

Motivation:

The ecommerce industry is growing at a rapid pace and parcel delivery is

becoming a major concern for companies. In order to reduce shipping costs and
maintain control over the customer experience, companies need to implement a
courier management system. This system will provide a solid understanding of the
basics of parcel delivery, identify areas that need improvement, and offer easy-to-
use software to streamline the process. Implementing a courier management
system will help companies to remain competitive in the ecommerce industry, by
providing a cost-effective and efficient solution for parcel delivery.

SCOPE: -
Scope of the courier management system is Parcel tracking,Delivery
scheduling,Route optimization,Resource management,Customer
communication,Reporting and analytics and Integration with ecommerce
platforms.The scope of the courier management system will depend on the specific
needs and requirements of each company.

Stakeholders:-
· Companies

· Customers

· Delivery personnel

· Software vendors

· Regulators

· Logistics providers

Tools and Technology:-

· Mobile devices and GPS technology.

· Cloud computing.
· Mapping and navigation tools.
· Artificial intelligence and machine learning.
· Barcode scanning technology.
· Integrations with ecommerce platforms.
· User-friendly interface.

Requirement Specification (RS)

BR-01: The system should provide real-time tracking of parcels from pickup to
delivery.
BR-02: The system should allow for efficient delivery scheduling based on
delivery schedules and the availability of delivery personnel.
BR-03: The system should optimize delivery routes to minimize delivery time and
reduce shipping costs.
BR-04: The system should effectively manage the resources needed for parcel
delivery, such as delivery personnel, vehicles, and equipment.
BR-05: The system should provide customers with updates on their parcel
delivery, such as delivery status and estimated delivery time.
BR-06: The system should provide detailed reports and analytics on delivery
performance, including delivery time, shipping costs, and customer satisfaction.
BR-07: The system should integrate with ecommerce platforms to automate the
parcel delivery process.
BR-08: The system should have a user-friendly interface that is easy to use for
both the companies and their customers.
BR-09: The system should be scalable to accommodate the growth of the
company's parcel delivery operations.
BR-10: The system should have robust security measures to protect sensitive data
and information related to parcel delivery operations.

User Requirements:
As a customer:

UR-01: Customers should be able to track their parcel in real-time from pickup to
delivery.
UR-02: Customers should receive regular updates on the status of their parcel
delivery, including estimated delivery time.
UR-03: Customers should have access to customer support to address any
questions or concerns about their parcel delivery.
UR-04: Customers should have the option to choose their preferred delivery
method, such as standard delivery or express delivery.
UR-05: Customers should receive notifications when their parcel is out for
delivery and when it has been delivered.
UR-06: Customers should have the option to reschedule their delivery if needed.
UR-07: Customers should be able to view a history of their previous deliveries for
reference.
UR-08: The customer-facing aspect of the courier management system should
have a user-friendly interface that is easy to use.
UR-09: Customers should be able to trust that their personal and delivery
information is secure.
As a Companies:

UR-01: Companies should be able to track their parcels in real-time from pickup to
delivery.
UR-02: The system should allow for efficient delivery scheduling based on
delivery schedules and the availability of delivery personnel.
UR-03: The system should optimize delivery routes to minimize delivery time and
reduce shipping costs.
UR-04: The system should effectively manage the resources needed for parcel
delivery, such as delivery personnel, vehicles, and equipment.
UR-05: The system should provide customers with updates on their parcel
delivery, such as delivery status and estimated delivery time.
UR-06: The system should provide detailed reports and analytics on delivery
performance, including delivery time, shipping costs, and customer satisfaction.
UR-07: The system should integrate with ecommerce platforms to automate the
parcel delivery process.
UR-08: The system should have a user-friendly interface that is easy to use for
both the companies and their customers.
UR-09: The system should be scalable to accommodate the growth of the
company's parcel delivery operations.
UR-10: The system should have robust security measures to protect sensitive data
and information related to parcel delivery operations.
UR-11: The system should automate key processes such as parcel pickup, delivery
scheduling, and delivery confirmation.
UR-12: The system should be customizable to meet the specific needs and
requirements of each company.

Functional Requirements :
FR-01: The system should allow for real-time tracking of parcels from pickup to
delivery.
FR-02: The system should allow for the scheduling of deliveries based on delivery
schedules and the availability of delivery personnel.
FR-03: The system should optimize delivery routes to minimize delivery time and
reduce shipping costs.
FR-04: The system should manage the resources needed for parcel delivery, such
as delivery personnel, vehicles, and equipment.
FR-05: The system should provide customers with updates on their parcel
delivery, including delivery status and estimated delivery time.
FR-06: The system should provide detailed reports and analytics on delivery
performance, including delivery time, shipping costs, and customer satisfaction.
FR-07: The system should integrate with ecommerce platforms to automate the
parcel delivery process.
FR-08: The system should manage the users who have access to the system,
including employees and customers.
FR-09: The system should allow for the processing of payments for parcel
delivery services.
FR-10: The system should confirm the successful delivery of parcels to customers.
FR-11: The system should manage exceptions such as missed deliveries and
undeliverable parcels.
FR-12: The system should manage the data related to parcel delivery operations,
including customer information and delivery information.

Non-Functional Requirements:
NFR-01: The system should provide fast and reliable performance, with minimal
downtime.
NFR-02: The system should be scalable to accommodate the growth of the
company's parcel delivery operations.
NFR-03: The system should have robust security measures to protect sensitive
data and information related to parcel delivery operations.
NFR-04: The system should have a user-friendly interface that is easy to use for
both the companies and their customers.
NFR-05: The system should be interoperable with other systems and technologies
used by the company.
NFR-06: The system should be compatible with the hardware and software
platforms used by the company.
NFR-07: The system should be reliable, with minimal errors and failures.
NFR-08: The system should be easy to maintain and upgrade over time.
NFR-09: The system should comply with applicable regulations and standards
related to parcel delivery operations.
NFR-10: The system should be available 24/7 to support the needs of the
company's parcel delivery operations.
NFR-11: The system should provide fast and responsive performance, with
minimal lag time.
NFR-12: The system should provide prompt and effective support for users of the
system.

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