Reply to an enquiry

You work for Moringana Dairy Farm, a leading milk exporter in

Hokkaido, Japan. You have received an enquiry from Hanoi Milk
and Dairy Products Co., Ltd. in Hanoi, Vietnam. Write a reply and
quotation with the following requirements:
- Opening
- Confirm that your farm can meet the requirements of your
customer
- Encourage customer to do business
- Quote prices with Incoterms 2010, discount and preferred method
of payment
- Suggest delivery date
- Closing

Moringana Dairy Farm

2-17-2-1 Tsukisamu-Higashi
Hokkaido
Japan 062-8517
Tel: +81-11-219-3359
Fax: +81-11-219-3351
Email: moringana@gmail.com
Web: www.moringana.com

03 March 2022

Hanoi Milk and Dairy Products Co., Ltd.

5 Quang Minh Street
Dong Anh District
Hanoi
Vietnam

Dear Mr. Nguyen,

We were pleased to receive your enquiry and to hear that you liked
the dairy products from our farm. We can confirm that there would
certainly be no trouble in supplying you from our wide selection of
products.

We would very much like to add your clients to our worldwide list
of customers, and could promise them an excellent product with a
fust-class service. We would be glad to accept orders for any
number of pieces.

We can quote you a gross price, inclusive of delivery charges, of

USD347.50 per 100 cartons of milk. This price is inclusive of VAT.
We are willing to consider open account facilities if you can provide
the necessary bank reference.

We would not be able to deliver within two weeks of receipt of

order, as we would need time to prepare the products. However, we
could guarantee delivery withinfour weeks.

If there is any further information you need, please contact us, or go

to our website at the address above. Once again thank you for your
enquiry.

Yours sincerely,
Trang
Vo Nguyen Thien Trang (Ms.)
Sales Manager
Email: thientrangvonguyen@gmail.com
Tel: +81 901677366
Answer qs in pp98

1. What references does Herr Gerland quote?

-> The reference of M. Gerad’s enquiry, and also the date.
2. Why are the CDs being sold cheaply?
-> They are part of a consignment of bankrupt stock.
3. Does he offer any discounts on the advertised good?
-> No.
4. What othe material has he sent to Disc S.A.?
-> A price-list enclosed with the letter, and also samples of the CDs
by separate post.
5. Can Disc S.A. order whenever they want to?
-> No. Herr Gerlach advises them to order fast as there is strong
demand.

Practice for writing an eenquiry

You work for Aeon mall Vietnam, one of the largest retailers in
Vietnam. Your company is interested in the American beef supplied
by  AMEXBEEF. Write an
enquiry with the following requirements:
- Opening
- Introduce your organization
- Asking for more details: quality, information about product safety
and hygiene
- Asking for catalogue, price lists
- Asking for samples
- Suggesting terms, methods of payment and discount
- Closing