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5
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WORDS
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counsel 4
Motivation
Leading
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1. Initiate Action :

Manager pushes the

employees
to initiate action towards

attainment of desired objectives .

2 .

Integrates employee 's efforts

All activities in an
organisation
are interrelated
[ Linked to

Each Other ]

Directing integrates activities by

>
Supervision Guidance
, , Counselling
3. Means of Motivation

Motivation is the root

of work efficiency .

Facilitates
4 .

Changes
Employees Often Resist Changes
Due to fear of adverse effects on

employment and promotion .

5.
Stability and Balance in
the organisation .

Managers
-
instruct .
guide supervise
,

and
inspire -

different
attitude
Perfect Balance is important .

between them .
Features
-

1. Directing initiate action :

By giving directed or instructions

the managers get the work started

in the organisation .

2. Continuous Function

Manager continuously his subordinate

•
to get things done .

(1) Guide cii, supervise ciii) motivate

Liv , communication .
3. Directing takes place at
every level :

Pervasive Action .

4. Flows from top to Bottom .

Every manager can direct his immediate

subordinate and take direction from

immediate boss .
5. Performance oriented .

Main motive :_ Directing is bringing efficiency

in
performance .

6 . Human Element

Study and moulding of human

behaviour
.
"

÷::::::::::::
- - -
- -

1. Motivation :

Inspiring .
stimulating or
encouraging
the subordinates with zeal to work

→ MOTIVE

in a desired manner to achieve → MOTIVATION

organisational goals .

→ MOTIVATORS .
 Features
1. Psychological Phenomenon :
1- •
NEED
Motivation is amps
an internal feeling 2. DESIRE

3. ASPIRATION
2. Goal -
Directed Behaviour :
Induces to behave in
people
goal-directed manner .

[ A motivated person needs No

supervision or Direction
]
3. Positive as well
Negative

→ Promotion .
Increment . Bonus .
Respect
and Recognition .

→
warning .
issue of Memo . Demotion

No increments .
4 .

Complex :

Manager must understand

various
types of human needs .

Every person uses different approach

to satisfy their needs .

5. Dynamic and continuous Process .

→ Human are ever

changing
-

→ Needs ,
and ,
Motivation to fulfil
them
changes continuously with time .
Maslow 's Need Hierarchy Theory .

1.
Physiological Needs :

Basic Requirement as-BF-ood.sn#-er and clothes .

Monetary Incentives .

Safety and Needs

2.
security .

Physical security E -• A
safety from illness Accident .

Fire etc .

Economic
Monetary Incentives
security Banks Having
.

Sufficient Funds
to meet Future
Physiological
needs .
3. Social Needs / Affiliation / Belonging Needs .

Need for Love Bank . affection ,

companionship
Friendship etc .

4 . Esteem Needs .

it Respect and Recognition

Iii , Most common in
Higher level
employees
5. Self Actualization Needs

Non monetary Incentive Realising

( in ) -

Reaching to the aim

.

or

of your life .

Include 7mm Growth Self Fulfilment

, .
and
achievement of Life goals
 ELENA ☒ ERPS HIP
Process of Influencing the behaviour
of people at work towards the

achievement of specific goals .

Toto Wolff
Features -
- -

t .

Ability of an individual to influence others

2 .
Bring change in behaviour

Achieve
3. common
goal
4. Continuous Process .

5 . Shows interpersonal relationship

between Leaders and followers.
Different styles of Leadership .

1. Autocratic Or Authoritative

Style of leadership where one person

→ exercises control over the subordinates

→ centralise s power in himself and takes all decision

Does not
delegate authority .

2. Democratic or Participative
•
☆ Leader takes decisions in consultation
and participation with
employees .

=-D and de centralise s the

Delegates authority

=D Listens to suggestions .
Grievances ,
and

opinions .
3. Free Rein
Leadership
-
.

→ complete delegation of Authority

→ Leader avoids
power

→ Leader serves as a Point of contact

 Communication -
-

Tran mission or
Exchange of Ideas .
Views

Message , info or instruction .

Between Two or More persons of

Different means
Communication Process .

Sender thinks of an idea

Thinking → or
message to be conveyed .

Encode → sender convert ideas into a

communication
language or

symbol .

Tran mission → sender transmit the

message
using different ways and media .

Decoding → To understand and give

response
receiver decodes the
message .

FEEDBACK → completes the circular process

Formal
- -
communication
- - -
.

Official communication at official peace

between people officially related to

each other .

→ Takes place in written forms :

Issue of Notice . letter

.

Memo . Document .
VERTICAL COMM .

Downward communication .

→
Top to Bottom flow of info .

→
Manager passes instruction to his
subordinate .

→ success depends upon the Comm

Upward Communication
Skill Of the
managers .

→ Subordinate to superior
communication

→ consist of work performance .

Opinion grievances
. or

problem .
Horizontal communication .

→ communication between two or more

person
working at the same level of authority .

For example : Different dept heads discuss

the
policies of their Dept .

Diagonal communications .

→ Flow of Between persons working in

different depts and holding diff levels
.

of Authority .

Prevents Delay in Flow of info .

 Features
= = = =
3. Source of Info :-

1- . Goal oriented : Easy to Fix

Responsibility
due to .
Source of Info
All communications focus on

achievement of org goals

.
.
4 .
Impersonal :

All info is passed in

impersonal
manner .

2. Systematic :

5
Delay in Info :

info
.

Ensures
orderly flow of
Due to scalar chain
chain
,

through scalar
into sharing
.
is delayed .
In Formal -
-
Communication
- - -
.

→ Different members of organisation who

attached
are not officially to each other

→ Social interactions .
Friendly talks ,
and
Non -

official matters .

→ No fixed Direction or Path for the Flow

of into .
 Features .

I. Focus on Pscho logical satisfaction

Employees can develop friendly
relationship and get social
satisfaction .

2. Fast

pace of info distribution is Fast

3. Rumour
Results in
spread of rumours

as
tracing source of info is

Difficult .
4. Get distorted

Info get distorted .

while passing
through various channels .

5. Leakage of confidential info .

It is not possible to fix responsibilities .