February 18, 2023

The Employer
Xpert Fintech Limited

Subject: Application for the position of Managing Director (MD) & CEO

Dear Sir/Ma’am:
I would like to express my interest to join and be a part of the Xpert Fintech family.

Throughout my professional journey in different capacities as an Executive Leader, Information

Technology Director, Business Strategy Head, Information Systems Specialist and Corporate Business
Operation Analyst; I have always remained an active member of my team, a team player and a person who
does not bend or break at pressure situations.

In my 20+ years of diversified experience, I could attain all the qualifications that would allow me to
effectively undertake the key functions & related duties/tasks of this position with full accountability and
thus fulfill the purpose of this job fruitfully, in accordance with the organizational context. Following are
some of my notable accomplishments/practices in brief that would strengthen my suitability for this
opportunity:

• As Technology Director, Strategic Head and Analyst of overall Business Operations & Financial
Affairs in the private sector which has diverse stakeholder groups (Rahimafrooz, United Group,
ULAB), I outlined and ensured successful technology-based implementation of organizational
strategic initiatives, and brought tech-based business solutions into productive effect throughout
their entire operations.

• Monitored business performances, analyzed financial & audit reports, formulated advanced
business reports and developed new & revised existing policies & procedures both in the IT, MIS
& entire Business Operations arena.

• Provided strategic and analytical support in relation to managerial information requirements,

particularly associated with the identification of trends affecting a variety of core business
activities, including identification of business risks.

• Proven working experience in leading corporate ERPs: Successfully implemented ERP (Module –
General Ledger, Procurement Module, HR Module, Inventory Module, Back Office System,
Dashboard) – United Group – Unimart, United Hospital, Lubricant Division, Land Division, Power
Division. Also, successfully implemented ERP (Module – General Ledger, Procurement Module,
Inventory Module, Customer Relationship Management) – Rahimafrooz Group.

• Acquired strategic leadership and policy making experience in the conglomerate-wide level by
being actively involved and providing strategic & analytical support to all the Strategic Business
Units (SBUs) of Rahimafrooz & United Group.

• Served as lead engineer in establishing standards that have reduced costs, enhanced efficiency,
improved execution methods & simplified workflow.

• Introduced a number of policies & operating procedures to resolve control over massive misuse of
resources, poor administrative & technical activities, high-headcount, improper supply & stock
control and departmental accounting & budgetary functions.
 • In all of my corporate experiences, firmly adhered to driving my team, tasks & resources towards
set objectives to attain desired results, thus contributing to the success of the organization’s Results
Based Management strategy.

• A crucial part of my experience has been policy & business strategy development, and my policy
& strategy development initiatives mostly included a collaborative approach – Policy & Business
Strategy Development as a Teamwork.

• I am confident you will find me conversant enough in dealing with ventures of finding out new
scopes & opportunities to expand & diversify organizational periphery and assure smooth
operation, growth & development through delivery of optimum solutions in order to become the
leader in making positive impacts.

Alongside experience, another main base of my professional mix of managerial, analytical, and strategic
accomplishments is my education. I am an Engineer having completed BSc (Hons.) and MSc (with Thesis)
in Applied Physics & Electronics from the University of Dhaka. By meticulously utilizing my ability of
finding a connection among my surroundings and incorporating things effectively to bring out something
far more fruitful for my employer & the community, I am continuously developing myself as a progressive
intrapreneur.

Moreover, team motivation, interpersonal competencies, organizing skills and leading from the front have
always been my key strengths, which have enabled me to develop myself and my team as a single cohesive
unit. I am adaptive, always open to new ideas, a quick and curious learner, can and have worked with people
across varied cultures and always believe in team harmony.

I confidently hope that you will find me enriched with all the qualifications, values & competencies you
can put to best utilization for sustaining a direct & effective impact on organizational performance, delivery
of results and enterprise business growth.

Please, do go through my CV in detail to assess my suitability for this opportunity.

I look enthusiastically forward to receiving a positive response from your end and subsequently establishing
long-lasting & mutually fruitful acquaintance with Xpert Fintech Limited.

With warmest regards,

______________________
Nazma Sultana
 Nazma Sultana
CAREER OBJECTIVE & PROFESSIONAL SUMMARY

To pursue an opportunity which would allow me to utilize my experience, qualifications & overall capacity
for an organization that adheres to diversity, inclusion, ethics, sustainability & people empowerment.

A skilled, consistent & professional Executive Leader, Information Technology Director, Strategic Head,
Information Systems Specialist and Analyst with over 20 years of experience in leading the Information
Technology, MIS, Business Intelligence, Analytical & Strategic functions of various business & non-
business concerns. This includes Conglomerates, Education, Power Generation, Energy, Healthcare,
Lubricants, Electronics, Automobiles, Retail & Services, Social Concerns etc.

Throughout my experience, have mastered and been strengthening my capacity to adopt new concepts
proactively and populate the organization with those effectively. Along with strong leadership skills,
possess sufficient proficiency in tracking profitability/feasibility accurately & thus strengthening the
financial sustainability of any initiative. Have excellent communication & organizational skills.

Proven ability to implement technology-based solutions for business problems. Developed policies &
procedures that reduce cost & improve efficiency.

Besides, to promote unity, inclusion & collective progress, pioneered & populated the women scientist
association culture in Bangladesh & elevated it to international level.

EDUCATIONAL BACKGROUND

● B. Sc. (Hons.) & M. Sc. (1st Class) in Applied Physics & Electronics, University of Dhaka in 1999

● Diploma in Computer Science – NOTRAMS (Grade: A)

M. Sc. Thesis: on Modern software involved in producing user friendly database information system of the
Dhaka University (1920 to 1998)

EXPERIENCE SUMMARY:

• Director – IT, University of Liberal Arts Bangladesh (02/2022-Present)

• Analyst, United Group (11/2020-02/2022)
• Teaching Professional, Different Educational Institutions (2017-2022)
• Group Head of IT, United Group (11/2015-06/2017)
• Head of IT, Unimart Ltd. (01/2013-11/2015)
• Group Business Operation Analyst, Rahimafrooz Bangladesh Ltd. (07/2012-12/2012)
• Head of IT & Business Strategy, Rahimafrooz Superstores Limited-Agora (02/2002-06/2012)
• Lecturer (Computer Science)-Full Time, Azimpur Girls’ School & College (03/2001-10/2001)
• Computer Science Teacher – Part Time, Oxford International School (Year 2000)
• Lecturer (Computer Science) – Part Time, Adamjee Cantonment College (06/1999-09/1999)
• Lecturer (Computer Science) – Full Time, Women’s Federation College (04/1999-02/2000)
 PROFESSIONAL EXCELLENCE SUMMARY:

Core ICT Exposure: My core ICT exposure primarily includes Service Management; IT Procurement; IT
Asset Management; IT Training Management, Supplier Management, Inventory Management and Data
Center.

Business ICT Exposure: This includes Project Management, Business Process Re-engineering, Workflow
Solutions, Dashboards through Business Object, Oracle Implementation, Innovation through ICT and ICT
Value Creation Framework Development.

Exposure as ICT Functional Head: My exposure to ICT from the perspective of being a Functional Head
consists of Bundles of IT Policies Development and ICT Strategy Development, Business Review, Planning
and Budgeting, Risk Management and Business Continuity Planning, Strategy Development Process &
Action Driven Balanced Score Card, Discipline of execution – the missing link between Aspiration &
Results. Strategic planning, assessment and business analysis. In-depth knowledge of cost accounting &
financial management systems. Capable to formulate business plan and project appraisal and project
management.

Technical Environments: Extensive experience in designing and developing Workflow, CRM, and ERP
systems, B2B and B2C applications, Web applications, Client/Server systems, CCTV, Access Control, ERP
Software.

Also acquired adequate managerial competencies in the following segments which are not limited to:

Policy Development: Introduced a number of policies & operating procedures to resolve control over
massive misuse of resources, poor administrative & technical activities, high-headcount, improper supply
& stock control and departmental accounting & budgetary functions. Worked out organizational resources’
economy lifespan. To this end, developed a resource disposition/replacement plan, introduced time-based
operation procedure which simplified Maintenance Procedure, Operation Control & Budgetary Control and
Stock Management.

Operation Span & Leadership: Well-experienced in controlling large management operations. Capable
of achieving set objectives within a well-acceptable timeframe. Capable of overseeing & developing overall
operational procedure of large organizations. Possess the capability to make certain that the departments
operate with full accountability ensuring all relevant procedures & documentation in order to establish
transparency.

Staffing: Ensured availability of adequate human resources to populate the right organization structure.
Ensured efficient & economic utilization of staff & resources in support of the department. Able to
formulate departments’ management policy & strategy. Improved processes & reduced costs by
implementing internal process improvement programs. Planned, projected, forecasted & monitored
expenditures within budgets. To this end, I am able to establish mechanisms (If required) that will enable
me to recover the department’s operation cost, which will be managed, coordinated & guided under
commercial principles.

Training: Maintained communication with Dept. Heads/Managers to determine technical training needs
of employees. Designed training programs & scheduled training sessions. Prepared learning materials such
as modules, slides, handbooks. Monitored participants’ response & comprehensibility to assess outcomes.

Expansion & Diversity: I am confident you will find me conversant enough in dealing with activities of
finding out new scopes & opportunities to expand & diversify organizational periphery & assure smooth
operation, growth & development in order to become the market leader.

Cost Efficiency: Achieving cost efficiency has been my continuous effort. By developing & introducing
proper departmental operating procedures, achieved a high reduction of stock holding, headcounts,
expenses without affecting the operation program. Improved operational efficiency maintaining safety,
reliability & quality of service to the top-most level. This enabled better planning for the management
control. Introduced the policy of realistic budgeting system where the budget variance was found to be
within well-acceptable limit.

User Acceptance: Been continuously involved in convincing users to accept the organization’s
standardization & found myself always successful in convincing users to accept. This gives me confidence
of my ability to convince people to accept the product I want to market or policies I want to bring in effect.

Engineering Higher Standards: Served as lead engineer in establishing standards that have reduced costs,
enhanced efficiency, improved execution methods & simplified workflow. Performed code compliance
interpretations, computation, development of specifications & miscellaneous engineering tasks.
Experienced in all phases of new machine model/software development & implementation from conception
to production stages. Performed R&D (Research & Development) of existing & new products, prepared &
coordinated projects, calculations, studies & drawings and thus bring positive impact within the
organization.

NOTABLE ACCOMPLISHMENTS:

• Oversaw Company’s Information systems reporting to Chairman/MD/CEO

• Provided MIS to Top Management for appropriate decision-making.
• Designed and implemented reliable Oracle database systems.
• Performed modeling and system performance tuning.
• Determined a strategy for replicating the Oracle database on an alternative machine and an
automatic procedure for switch over in case of hardware or software failure.
• Headed in-house cross functional Retail application and CRM Solution Implementation Teams.
• Involved in all stages of the project lifecycle to date from the Business Case development through
to post implementation and support.
• Designed and documented business process flows.
• Facilitated pre-implementation workshops with all relevant stakeholders.
• Collaborated with project managers throughout the implementation particularly in the management
of deliverables and mitigating risks.
• Evaluated system functionality and user needs to ensure that ICT facilities meet the requirements.
• Developed, planned and implemented ICT budget and obtained competitive prices from vendor to
ensure cost efficiency.
• Provided secure access to network for distant users.
• Monitored and trained new software staff.
• Always been up to date with the knowledge of latest tools and technologies.
• Handled complex software and hardware issues.
• Provided input on the changes of hardware and software.
• Handled the tasks of designing and implementing network expansion.
• Handled the tasks of identifying infrastructures that needs to be improved.
• Coordinated with vendor for maintenance of copiers, computers and printers, CCTV and related
accessories.
• Implemented, planned and maintained service agreement for technical support.
• Handled the tasks of providing network account administration for new and existing employees.
• Provided budget, managed schedule and budget.
• Implemented the sales management, Financial control, Production control module.
• Integrated Bar-code collection system on the shop floor.
• Oversaw the total inventory management at all sales units.
 EXPERIENCE DETAILS:

Director, IT Office – University of Liberal Arts Bangladesh (February 2022-Present)

Responsibilities being undertaken:
• Develop, implement and maintain plans & operating policies to ensure the growth of IT services,
infrastructure and ULAB’s university management software.
• Work with staff across departments & develop plans to support organizational development, best
practices, training, user effectiveness and encourage innovation.
• Ensure smooth and uninterrupted deliverable of IT services, including campus-wide broadband and
Wi-Fi connectivity to students, faculty and admin.
• Keep up-to-date with the most recent technologies and advise on what new technological solutions
and their implementation will meet university requirements.
• Introduce and maintain records of operating parameters and prepare reports for senior management.
• Analyze the requirements of all department to determine their technology needs.
• Prepare financial budgets and present proposals for capital projects to senior management.
• Ensure the smooth functionality of hardware, software and data systems.
• Manage change and implement new processes.
• Mentor IT team members and manage their professional as well as skill development.
• Ensure that the university meets ISO & Audit Guidelines successfully (ISO 9001:2015)

Recent Academic Experiences:

Teaching Professional: Different Educational Institutions (Bangladesh University of Health Sciences,

Institute of Science & Technology, Dhanmondi etc.) – (2017-2022)

Previous Corporate Experiences:

Analyst (Group Chairman’s Core Team Member) – United Group (November, 2020 to February 2022)
Head of IT – Corporate Division (Group HoD): United Group - (November, 2015 to June 2017)
Head of IT: Unimart Limited - (January, 2013 to November, 2015)
Key accomplishments:
● Monitored business performances, analyzed financial & audit reports, formulated advanced
business reports & developed new/revised existing policies & procedures both in the IT & entire
Business Operations arena (Retail, Hospital, Software, Lubricants, Power, Shipping, Land,
Construction etc.).
● Backed with realistic analysis, explored & suggested for new business & development
opportunities the organization can feasibly pursue.
● Provided development plans, innovations, new ideas in the Education Division & United Trust as
well which comprises of a number of social development endeavors, a university & a number of
schools & colleges.
● Lead the Group ERP (Enterprise Resource Planning) Project Team.
● Undertook responsibilities for strategy development, IT Solution Design/Implementation,
Execution, Integration and Enterprise Risk Management.
● Designed & successfully implemented the Retail System & CRM solution for Unimart.
● Led the entire IT/Retail function – From scratch, brought up Unimart among the most highly
technologized, efficiently managed & eminently successful hypermarkets of South Asia.
● Developed strategies and grew the retail division through the use of technological resources.
● Implemented Point of Sales system, procurement module, financial module, Inventory module.
● Managed Application Development, Business Intelligence and Business Teams.
● Reduced IT/Business related costs without affecting the operations.
● Trained and developed human resources technologically.
● Managed the Unimart business in absence of COO.
● Identified every sales lead and ensured best possible utilization of every opportunity to increase
revenue and profitability.
 ● Developed Sales, Procurement, Financial, HR module software process of the Group’s Lubricants,
Land, Power Division.
● Developed policies and operating procedures for Group MD’s team members, CSR Concern-
United Trust, CCTV, Access Control, Email service, customer service & so on.

Business Operation Analyst, Rahimafrooz Bangladesh Limited (July 2012 to December 2013)
Key Accomplishments:
• Provided strategic and analytical support in relation to managerial information requirements,
particularly associated with the identification of trends affecting a variety of core business
activities, including identification of business risks.
• Gathered information from MIS, analyzed financial & audit reports, formulated advanced business
reports, and reviewed predictions about the economic health of various businesses, based on
information helped/guided about investment decision. Predict future business growth, recommend
course of action as per requirement.
• Provided timely information and ensured relevant interventions were made & best Enterprise Risk
Management practices were in effect to improve broader operational control & management,
minimize risk and to evaluate the effectiveness of interventions.
• Also provided strategic and analytical support to the non-profit concerns of Rahimafrooz: Rural
Services Foundation and Center for Zakat Management.

Manager (HoD) – IT & Business Strategy, Rahimafrooz Superstores Ltd.-Agora (Feb 2002 to Jul 2012)
Key Accomplishments:
• Outlined & successfully implemented the technological & strategic business approaches for
optimum profitability and led crucial business negotiations as well to secure employer’s business
interests & also social responsiveness prudently.
• Designed and successfully implemented front-end, back-end and middle tier applications of the
Retail System and CRM solution.
• Strategic and analytical support in relation to managerial information requirements, particularly
associated with the identification of trends affecting a variety of core business activities, including
identification of business risks related to implementation of new software.
• Provided timely information and ensured relevant interventions were made & best Enterprise Risk
Management practices were in effect to improve broader operational control & management,
minimize risk and to evaluate the effectiveness of interventions.
• Ensured that the organization meets ISO & Audit Guidelines successfully (ISO 22000)

Previous Academic Experiences:

Lecturer (Computer Science) - Full Time

Azimpur Girls’ School & College
(March 2001 to October 2001)

Senior Section Teacher (Computer Science) - Part Time

Oxford International School
(Year 2000)

Lecturer (Computer Science) - Part Time

Adamjee Cantonment College, Dhaka
(June 1999 to September 1999)

Lecturer (Computer Science) - Full Time

Women’s Federation College
(April 1999 to February 2000)
 NOTABLE IT APPLICATION PROJECTS:

● Successfully implemented ERP (Module - General Ledger, Procurement Module, Inventory Module,
Back Office System, Point of Sale System, Dashboard) - United Group - Unimart, United Hospital,
Lubricant Division, Land Division, Power Division.

● Extensively redesigned & fruitfully enhanced entire Hospital Management System (HMS); HR Software;
ERP, Policies, Procedures & Data Flow Diagrams of IPD, OPD, BME, Radiology, Account, Billing etc.
Departments of United Hospital Limited.

● Confirmed ability to develop & execute IT Application Projects with the experiences of developing &
executing 7 independent IT Retail Application Projects – Agora.

● Successfully implemented ERP (Module – General Ledger, Procurement Module, Inventory Module,
CRM, Point of Sale System) – Rahimafrooz Group.

● Set up the Telecommunications Lab of the University of Dhaka and IST, Dhanmondi.

CERTIFICATIONS/PROFESSIONAL QUALIFICATIONS:

Internal Auditor Training Course for ISO 9001:2015: Social Vision, May 2022
Mobile & Wireless Communication: From BUET, December 2005
OCP: Oracle Certified Professional, January 2003
Networking: Networking, TCP/IP, Dial up, Configuring Router, March 2003
MCSE: Microsoft, Windows 2000
Programming: Computer Application Course, Visual C++, November 2000
Diploma: Computer Science & Technology, NOTRAMS, September 1999
Computer Hardware: Course on Computer Hardware, January 2001
MCSE: Administering Microsoft Windows NT $.0, August 1998
Supporting Computer Management Course in Windows, February 1999

COMPUTER SKILLS:

Hardware Platforms: PC & Server – IBM, HP, Compaq, Dell, Cisco, Backup Devices, Hubs & Switches,
Wireless, CCTV
Practices Operating Systems: WIN NT, Windows 2000/2007/10, Windows ME, Windows XP, Windows
Vista, Linux, Unix, MS Dos
Desktop Application: MS Word, Excel, Outlook, PPT, Project, VIsio, Adobe PhotoShop, AutoCAD, SPSS etc.
Networks: LAN, WAN, TCP/IP, DHCP, DNS, Active Directory
Security: CISCO Firewall, MCafee Total virus defences
Programming Language: Visual Basic, SQL, Access, crystal report, ODBC, VB, Script, Visual C++, FoxPro

PROFESSIONAL AFFILIATIONS:

Member 27 - Third World Organization for Women in Science, Italy

Member - Bangladesh Computer Science, AM - 07988
Member - University of Dhaka, Member number - 2013026260
Member - OWSD - Full Membership ID: 1805 - Organization for Women in Science for the Developing
World, ICTP Campus, Strada Costiera, 11-34151 Trieste-Italy
Former Treasurer - National Chapter, Organization for Women in Science for the Developing World
Treasurer – Bangladesh Association of Women Scientists (BAWS)
President (Governing Body) - Lutfunnessa Balika Biddaniketon, Mymensingh
 PUBLICATIONS;

● Sultana, N et al. (1998) A Graphical User Interface Based Database Information System for the University
of Dhaka using FoxPro 5.0 (Paper Published), International Science Conference, Bangladesh University of
Engineering & Technology, Dhaka
● Sultana N, and Rafiq, S (1998) A Graphical User Interface Based Database Information System for the
Women Scientists in Bangladesh using Visual FoxPro 5.0 (Paper Published), Third World Organization
For Women in Science, Italy
● Social Impact of IT & its potential Use in Power Sector of Bangladesh (2016) – University of Dhaka
(Solar Energy) & OWSD
● Nazma Sultana & Nafis Ehsas Chowdhury (2021, August 01) Your grades alone don’t make you a good
student. Page – 09 (Opinion), Dhaka Tribune.
● Nazma Sultana & Nafis Ehsas Chowdhury (2022, November 07) The right lesson – Can sustainable
education be achieved through the use of technology? Page – 07 (Opinion), Dhaka Tribune.
● Nazma Sultana, Nafis Ehsas Chowdhury & AKM Lutfur Rahman (2022, December 09) Intrapreneurship:
A modern management essential. Page – 16 (Pursuit), The Business Standard.

PERSONAL INFORMATION:

Permanent Address : Apt. 2-C, Pacific View, House 60, Road 9/A
Dhanmondi R/A, Dhaka – 1209, Bangladesh
Contact Number : +880 171 153 9957
Email Address : sultana.nazma510@gmail.com
Marital Status : Married
Nationality : Bangladeshi (By Birth)
National ID : 2691649115808
Date of Birth : October 12, 1973
Blood Group : A+ (Positive)
Father’s Name : SM Badrul Haque
Mother’s Name : Begum Lutfennessa
Home District : Goforgaon, Mymensingh

REFEREES:

Niaz Rahim
Group Director - Rahimafrooz Bangladesh Limited
Contact Number: +8801711564622
Email Address: niaz@rahimafrooz.com

Prof. Dr. Shahida Rafique

Former Dean (Faculty of Engineering), University of Dhaka &
Chairman, Institute of Science & Technology Dhaka
Contact Number: +8801199805058
Email address: shahida.rafique@hotmail.com , shahidarafique@hotmail.com

Prof. Dr. Sharmin Parveen

Dean (Faculty of Allied Health Sciences)
Bangladesh University of Health Sciences
Contact Number: +8801716883138
Email address: sharminparveen@yahoo.com