Ways to see it

Offering assistance
 Can I help you?
 May I help you?
 How can I help you?
 What can I do for you?
 Is there anything I can do for you?
 Can I be of any assistance?
Making a reservation
 I’d like a room with a bath.
 Could you book me a ticket for the next Batman Show?
 I’d like to book car in for a service.
 I’d like to reserve two seats for the matinee.
 I’d like to reserve a seat on the 9.00 train to Bandung.
 I’d like to book a table for two this evening.
 I’d like to book a place on the 10.00 Serayu Coach.
Task 1
The following conversations are jumbled. Rearrange them to make good dialogues about
conversations.
A. B.
 What time would you like the  We would prefer 7.00 or 7.30.
resrvation for?  Hi, I would like to make a dinner
 How many people will you need reservation.
the reservation for?  We will need for Tuesday night.
 See you at 7.00 this Tuesday , Mr.  Thank you. The last name is
Djuharie. Djuharie.
 Kabayan Restaurant.  Thank you so much. I appreciate
 Of course, what evening will you be your help.
joining us on?  There will be four of us.
 Fine. I can seat you at 7.00 on
Tuesday, if you would kindly give
me your name.

A B
 What time do you think that you
would like to have dinner?
 How many diners will be in your
group?
 Kabayan Restaurant of Bandung?
 I can help you if you can just tell me
what evening you like the
reservation for.
 I have a table for four available at
7.00. If you would just give your
name.
 Mr. Seanu Prabu, we will be
suspecting you this Tuesday at
7.00.
 Hi, could you help me. I need to
make dinner reservation.
 We need a reservation for four.
 My last name is Seanu Prabu.
Thank you for the reservation.
 Tuesday night is when we need the
reservation for.
 7.00 would be the best or may be
7.30.
 We will be there thanks for the
help.
C. Complete the following conversation about reservation
Receptionist : Good afternoon. Horizontal Hotel! .................................................................
Mrs. Kadita : Yes, I’d like to book a room please.
Receptionist : Certainly. ............................................................................, Madam?
Mrs. Kadita : March the 23rd.
Receptionist : ...........................................................staying?
Mrs. Kadita : Three nights.
Receptionist : .............................................................................. Madam?
Mrs. Kadita : Er.. a double with a bath. I’d appreciate it if you could give me a room with
a view over the lake.
Receptionist : ........................... Madam. I’ll just check what we have available... Yes, we
have a room on the 4th floor with a really splendid view.
Mrs. Kadita : Fine. How much is the charge per night?
Receptionist : ........................................................... breakfast?
Mrs. Kadita : No thanks.
Receptionist : ......... one million four hundred thousand rupiahs per night including VAT.
Mrs. Kadita : That’s fine.
Receptionist : ...............................................the booking for please, Madam?
Mrs. Kadita : Mr and Mrs. Kadita. That is K – A – D – I – T – A .
Receptionist : OK, let me make sure. I got that. Mr and Mrs. Kadita. Double with a bath
for March the 23rd, 24th and 25th. Is that correct?
Mrs. Kadita : Yes, it is. Thank you.
Receptionist : Let me give you our confirmation number. It’s 022-757685. I’ll repeat that
022-757685. Thank you for choosing Horizontal Hotel and have a nice day.
Mrs. Kadita : Good bye.