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  • Flash Eurobarometer 509 - Retail Financial Services and Products

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    86% of EU citizens feel confident managing their personal finances and 73% feel confident managing money and transactions online securely. 45% get financial information from bank staff recommendations and 36% from specialist product comparisons. Only 15% make cross-border investment purchases and 12% open foreign bank accounts. While most EU citizens can easily access ATMs and banks, 19% feel their financial rights have been breached at some point. Regarding digital euro, most citizens are interested in learning more though 27% are not interested. 62% want sustainable savings and 48% are more likely to invest in sustainable products.

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    Survey conducted by the European Union in late 2020s.

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    Flash Eurobarometer 509 - Retail financial services and products

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    86% of EU citizens feel confident managing their personal finances and 73% feel confident managing money and transactions online securely. 45% get financial information from bank staff recommendations and 36% from specialist product comparisons. Only 15% make cross-border investment purchases and 12% open foreign bank accounts. While most EU citizens can easily access ATMs and banks, 19% feel their financial rights have been breached at some point. Regarding digital euro, most citizens are interested in learning more though 27% are not interested. 62% want sustainable savings and 48% are more likely to invest in sustainable products.

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    38 views2 pages

    Flash Eurobarometer 509 - Retail Financial Services and Products

    Uploaded by

    stevanadika12345
    86% of EU citizens feel confident managing their personal finances and 73% feel confident managing money and transactions online securely. 45% get financial information from bank staff recommendations and 36% from specialist product comparisons. Only 15% make cross-border investment purchases and 12% open foreign bank accounts. While most EU citizens can easily access ATMs and banks, 19% feel their financial rights have been breached at some point. Regarding digital euro, most citizens are interested in learning more though 27% are not interested. 62% want sustainable savings and 48% are more likely to invest in sustainable products.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 2

    Flash Eurobarometer 509

    Retail financial
    services and products
    Interviews with EU citizens

    EU27 (27 862 interviews) | Fieldwork: 30.05 – 14.06.2022 | Methodology

    Confidence in managing personal finances

    feel confident
    feel confident in
    86% 73%
    managing their money
    managing their and transactions
    personal finances online securely, via
    websites or apps

    Information sources when making financial decisions

    Information sources when making decisions


    about personal finances

    45% 36%
    A recommendation of bank Specialist product comparisons
    staff or other financial or best-buy guidance
    advisors (in person, online (e.g. a specialist magazine or
    or over the phone) price comparison website)

    35% 5%
    A recommendation Social media and
    from friends, family or influencers
    acquaintances

    Cross-border purchases of financial products and services

    % cross-border purchases

    15% 12%
    An investment product A current account
    (funds, stocks, bonds) (bank or payment account)

    Base: respondents who own the product


    EU citizens’ Access to ATMs and
    financial rights physical bank branches

    19% 86%
    think their rights were think it is easy to withdraw
    breached opening a bank cash at ATMs or physical
    account, transferring bank branches in the area
    money, taking out a loan or where they live
    buying insurance products

    Views about the possible


    introduction of a digital euro

    10% Follow discussion about the possible


    introduction of a digital euro

    23% Not entirely clear what a digital euro is,


    but interested in knowing more

    36% Not heard about a digital euro, but


    interested in knowing more

    27% Not heard about a digital euro


    and not interested

    4% Don’t know

    Sustainable finance

    % agreeing that…

    62% 48%
    …it is important to them that their ...if they know that a financial
    savings and investments do not fund product is sustainable,
    economic activities that have a they are more likely
    negative impact on the planet to invest in it

    34% 29%
    ...they know whether their ...they receive information on the
    private savings and investments sustainability impact of financial
    are invested into sustainable products or services
    economic activities

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