Unit 2 ex13

1. Business travel is primary carried out on

air.
2. The opinion of those who use the services of numerous airlines, and
this is a huge part of the world population, is rather unflattering, since
there is a serious gap between the delights promised
advertising, and the reality of crowded air stations, endless
waiting, queues, inedible food served in the wrong
suitable times, lost or delayed baggage, cancellations and
flight delays and, finally, just a lack of space to
stretch your legs in the cabin, sometimes even business class.
3. We would like you to tell us in this questionnaire about your
views, requirements and habits from the point of view of a business traveler.
4. Such information will help us to identify (designate) and
improve our services in the future.
5. All questionnaires completed and sent up to a certain limit
term, will participate in a lottery with the issuance of prizes, and the winner will receive
an award in the form of a two-person ticket for a flight in business class followed by
a seven-day stay in a luxury hotel.
6. In addition, we will thank all participants in this promotion,
by providing them with a voucher for free travel in Economy Class on our
airlines for the next six months.
7. As more and more people in the world are becoming
in air passengers, the number of violators of the rules of conduct in flight is also
increases.
8. Why is this happening? What caused this wrong
passenger behavior? Why do they feel worried
frustrated, nervous, losing control of themselves and losing their temper?
9. There are opinions that the reasons are different. One of them is bad
service, when, for example, due to standing in queues, due to
overcrowded air terminals, cramped conditions in air shows
passengers tend to relax and drink more alcoholic beverages,
than usual, and nicotine addicted passengers come into conflict, as
trying to quietly smoke a cigarette.
10. Another reason for dissatisfaction and subsequent wrong
behavior may be to transfer the passenger to a cheaper seat
(for example, from first class to business class or from business class to economy class)
due to the fact that airlines often have to sell more
places than available.