COMMUNICATION

COMMUNICATION
A process of sharing information
using a set of common rules.
A process by which information is
exchanged between individuals
through a common system of
symbols, signs or behavior.
 The purpose of ▸ In community
communication is communication is to
classified in three educate the public
PURPOSES headings or certain specific
- Information groups towards the
- Propaganda development of
(publicity) attitude & behavior
that are likely to
- Entertainment promote health &
welfare.
 Information
Education
IMPORTANCE
Motivation
Counseling
Reduce stress
Health promotion
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LEVEL 1 LEVEL 2 LEVEL 3 LEVEL 4
Conventional Exploratory Participate Intimacy
acquaintances a associates friends (closest
person friends
LEVELS communicates with
strangers to have
casual
aquaintances
4
SOURCE MESSAGE CHANNEL RECEIVER
(sender-encoder Verbal or The Listener,
nonverbal medium observer
-The person who
information used to who
initiates
to the convey the interprets
ELEMENTS conversations or message
sending message. receiver. message
 VERBAL
NON VERBAL
MODES
6
FORMAL INFORMAL
Conversation Conversation between peoples on
between officials on non official matter
various positions.

TYPES TELECOMMUNICATION
ONE WAY
in distant places with help of
The medium used to electromagnetic appliances.
convey the
message

VISUAL
TWO WAY
Message is conveyed using symbols.
In conversation
feedback is present
 BARRIERS OF
COMMUNICATION
 CULTURAL BARRIER
PHYSIOLOGICAL BARRIER:
Level of knowledge &
Difficulty in hearing
understanding
Difficulty in vision
Customs
Difficulty in expression
Belief
Religion
Language

ENVIRONMENTAL BARRIER: PSYCHOLOGICAL BARRIER:

Lack of ventilation Emotional disturbance
Lack of privacy Fear
Over crowding Level of intelligence
Ego
 SKILLS NEEDED
FOR EFFECTIVE
COMMUNICATION
10
CONFIDENCE CRITICAL THINKER ANALYTICAL

ACTIVE
OPENMINDEDNESS LISTENER EMPATHETIC
SKILLS

HONEST CONFIDENTIALITY

SYSTEMATIC
TACTFULNESS
NURSE PATIENT
RELATIONSHIP
 ▸ It is an interaction between
two persons in which the
nurse offers a series of
NPR purposeful activities &
practice that are useful to
particular patient
TYPES OF RELATIONSHIPS
▸ Social relationship
▸ Intimate relationship
▸ Therapeutic relationship
CHARACTERISTICS
It is an intellectual and emotional bond
between the nurse and mainly focused on the
client.
• It respects the client as an individual.
• Considering family relationship and values.
• Maximizing the clients abilities to participating
in decision making.
• It respects client confidentiality.
• It is based on the mutual trust, respect and
acceptance.
Developing Helping Relationship
• listen actively
• Be honest
• Be aware of cultural differences
• Maintain client confidentiality
• Know your rolls and your limitations.
PHASES OF RELATIONSHIPS
Pre-interaction phase
Introductory phase
Working phase
Termination phase
▸ PATIENT TEACHING
Patient teaching is a process
involves teaching the patient about
reducing the health risk factors,
increasing clients level of wellness
and taking specific protective health
measures.
Roles of nurse in patient teaching
▸ Nurse is to identify clients learning needs.
▸ Motivate the client.
▸ Involving client actively.
▸ Topic of the client teaching should match with
clients need.
▸ The teaching should be simple to complex.
▸ She should provide peaceful environment while
teaching.
▸ She should observe the emotional and physiological
needs.
▸ The nurse should be knowledgeable and confidence
Purposes of patient teaching
▸ To promote health
▸ to protect health
▸ to maintain health
▸ to identify relevant health care needs of the
clients
▸ to provide psychological support during
teaching learning process
▸ to keep nurse knowledgeable
▸ to raise self confidence of nurse in teaching.
 Importance of patient teaching
▸ Providing patient teaching is an
important independent function of
nurse.
▸ Patient teaching improves nurse
client relationship.
▸ It helps in patients safe transition
from one level to another
▸ It helps client to make decision
about his health condition.
Guidelines for effective patient teaching
▸ Development and maintenance of rapport between
nurse and client is important.
▸ Time for delivering teaching should be as clients
convenience.
▸ Nurse should have all communication skills.
▸ Local language should be perfectly used.
▸ Use of V.Aids faster learning and grasp the client
attention.
▸ Teaching with demonstration is effective.
▸ Repetition is necessary in teaching process.
▸ Active involvement of nurse and client is important
“Quotations are commonly
printed as a means of
inspiration and to invoke
philosophical thoughts from
the reader”
THANKS!
Any questions?