Service Gaps Strategy

1. Delayed Flight Make alternate transportation arrangements,

2. Overbooking
3. Cancelled Flight
4. No communication in baggage handling
(Lost Baggage/Delayed Baggage/Damaged
Baggage)
5. Reservation Problems
monetary compensation, or rebooking
available to the passengers.
Give them a complete refund of their money,
or make a speedy switch for them to another
flight with the same airline but on a different
aircraft. In the event that there is no plane
available, the passenger should be transferred
to another airline free of charge in the event
that there is no plane available.
There should be the option to receive a full
refund or a voucher for a reduced rate from
the airline. If the passenger is willing to wait,
then the airline should provide them
free meals during the entire time that they are
waiting.
When a passenger's bag is lost, the airline is
responsible for compensating the passenger
for the contents of the bag, subject to
depreciation and maximum liability
restrictions. However, the likelihood of a
passenger's bag being lost is low. In addition,
airlines are required to reimburse passengers
for any fees they spent for the transportation
of a lost bag that was paid for by the
passenger.
For example, a traveler made a reservation
through online booking, but an error occurred,
and the issue was only discovered once the
passenger arrived at the airport. Airlines
should apologize, provide customers with a
full refund or reduced vouchers, and inform
customers that the online booking system will
be undergoing modifications and also being
fixed.