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For immediate answers to your questions, check out our knowledge base and video tutorials at http://support.hostgator.com. Your Chat ID is 4174181. Your question is, "My primary domain is sadeven.net. I have problem to access we bmail by roundcube this is the MESSAGE Not Found The server was not able to find the document (./3rdparty/roundcube/index.php) you requested. Please check the u rl and try again. You might also want to report this error to your web hosting p rovider. webmaild/11.30.1.4 Server at www.sadeven.net" (08:21:14 AM) System: There are currently 0 people in front of you and 207 chat technicians assisting customers. (08:21:21 AM) Derric La: Welcome to Hostgator.com live chat. My name is Derric, and I will be happy to assist you today. (08:21:45 AM) Derric La: Are you able to check your email using Horde or Squirre lmail? (08:21:58 AM) Saul Garay: yes is perfect (08:22:03 AM) Saul Garay: morning (08:22:23 AM) Saul Garay: but the rouncube have problem today (08:22:40 AM) Derric La: I understand. May I have your email address and passwor d so I can see that error on my end? (08:23:12 AM) Saul Garay: yes my mail saul.garay@sadeven.com my pass sgaray0221 (08:23:51 AM) Derric La: Thank you for that information. (08:25:07 AM) Saul Garay: ok (08:25:55 AM) Derric La: I see the error on my end as well. I am still investiga ting this for you. (08:26:54 AM) Saul Garay: ok thank.. (08:27:03 AM) Saul Garay: I`m waiting no problem (08:29:51 AM) Derric La: I am still working on this for you. Thank you for your patience. (08:29:59 AM) Saul Garay: No problem (08:33:46 AM) Derric La: I apologize for the delay. I am still working on this R oundcube issue for you. (08:34:02 AM) Saul Garay: Ok no problem (08:39:17 AM) Derric La: I am still investigating this for you. Once again, than k you for your patience. (08:39:38 AM) Saul Garay: Ok no problem Derric (08:44:16 AM) Derric La: I haven't forgotten about you. I am still working to re solve your email issue. (08:44:46 AM) Saul Garay: Ok no problem I am wating (08:50:49 AM) Derric La: This issue is a bit unusual. I am still working on this for you. (08:51:07 AM) Saul Garay: OK NO PROBLEM (08:54:01 AM) Derric La: I am going to have to create a ticket on this for you. I will need to verify you to submit that on your behalf. (08:54:09 AM) Derric La: For security purposes, I will need you to verify your i dentity by providing ONE of the following items: The security pin you created wh en you signed up for the account/The last 4 digits of the credit card on file fo r the account/The PayPal transaction ID of your most recent payment (If you used paypal) I apologize for any inconvenience this may cause. (08:54:33 AM) Saul Garay: ok no problem please wait (08:57:03 AM) Saul Garay: date 21-03-2011 35$ ID 2VN38054NP666835K by paypal (08:57:41 AM) Saul Garay: and the last transaction 3.069 $ invoice 8823486 (08:57:51 AM) Derric La: Thank you for that information. (08:58:16 AM) Saul Garay: You're welcome

(08:58:34 AM) Derric La: I have created that ticket for you. You will receive an email response from our admins once we have an update for you. (08:58:38 AM) Derric La: Are there any other questions I can answer for you in t he meantime? (08:59:34 AM) Saul Garay: There are not questions (08:59:45 AM) Derric La: Thank you for using HostGator Live Chat. If you could t ake a minute to rate your experience with HostGator as well as my overall perfor mance, that would help us to improve our customer service. To do that, just clic k the button that says Rate and Exit in the upper right hand corner. The survey takes less than a minute to fill out. (09:00:38 AM) System: This chat is no longer active. You can rate it or start a new chat