 To enhance transparency and accountability by enabling residents to monitor the

resolution of their complaints and providing real-time updates on the status of

their complaints.
 -To improve response time and increase efficiency by reducing the need for
residents to physically go to the barangay hall to file their complaints and
allowing the barangay officials to process the complaints more quickly and
efficiently.
 -To shorten the time it takes to respond to complaints and boost efficiency by
removing the need for locals to physically visit the barangay hall and enabling the
barangay officials to handle complaints more quickly and effectively.

Overall, the barangay online complaint management system aims to provide locals
with a more effective, transparent, and efficient means of speaking up about their
grievances and for barangay officials to address them, which will inevitably lead to
better governance and higher levels of local resident satisfaction.