Anastasiia Dumko

Langley BC | Cell: 778-288-1643 | stacydumk@gmail.com

Profile
 6+ years Animal Care, 2+ years Tutoring, 2+ years Customer Service
 Fluent in English, Ukrainian and Russian
 Proficient with MS Office, HTML and Lazarus
 Known as an honest, reliable and self-motivated individual
 Ability to prioritize tasks in a fast-paced environment while maintaining attention to
detail

Work Experience

Front Desk Leader, Cactus Club, Langley

December 2022-present
 Supervise and oversee all the duties performed by all employees of the front desk
 Provide guidance and action to subordinates, including setting performance standards
and monitoring performance
 Assist front desk leaders and managers in developing and implementing short and long-
term work plans and objectives
 Provide proper training for the new hired hosts
 Attend front desk leader meetings once in 2 weeks to discuss the development of a
front desk team
 Generate reports and feedback for presentation to the general managers
 Be able to perform all the duties of a hostess throughout the shift such as set tables,
seat people to assigned tables, greet guests and provide courteous service at the front,
coordinate a given amount of reservations per day
 Assist with any problem occurred during the shift and resolve it
 Other duties and tasks as requested by management

Hostess, Cactus Club, Langley

July 2022-December 2022
 Greeted an average of 120+ guests per day and escorted them to assigned tables or bar
top.
 Provided attentive and friendly customer service by making warm relationships with
guests.
 Responded to customers’ enquiries about menu, special drinks during happy hour in
timely and efficient manner
 Communicated with staff to promptly address guests’ concerns
 Ensured that texts were sent about reservations as confirmed, canceled or late
 Helped waitresses run food to the tables as well as helped guests with request such as
straws, extra dishes, napkins, cutlery, booster seats or highchairs
 Scheduled and coordinated over 100+ reservations per day and organized waitlist during
rushes using iPad
Anastasiia Dumko
Langley BC | Cell: 778-288-1643 | stacydumk@gmail.com

Work Experience (cont.)

 Maintained restaurant’s vibe by clearing off and setting tables, lighting candles and
fireplace, washroom checks every 20 minutes, sweeping on a patio, in the lounge,
vacuuming dining room, sorting out dishes in the back of a restaurant
 Alerted management of any potential or reported customer issues

Cashier, Grocery Store, Ukraine

2021-2022
 Greeted customers and provided pleasant and courteous service, recommended food
products for specific customer needs and inquiries
 Handled cash and debit transactions using a POS system
 Organized products in store displays, assigned labels and prices and recorded grocery
inventory
 Completed general cleaning duties

Volunteer Experience

Math Tutor, Odessa School #35, Ukraine

2020-2022
 Used a variety of teaching strategies to cultivate a fun and encouraging learning
environment for students grade 5-7
 Built positive relationships working one-on-one with 7 students weekly
 Increased student progress and grades by 30% by preparing individualized lesson plans
based on their needs and experience
 Helped students with homework and preparations for exams

Animal Care Attendant, Animal Shelter, Ukraine

2016-2022
 Provided care and meals for a variety of felines and canines
 Cleaned kennels and the shelter environment
 Walked animals for 45+ minute daily

Shadow Experience

Dental Hygienist Shadowing, ValleyFair Dental, Maple Ridge

January 2023-present
 Regularly attend dental shadowing once a week for 1+ hours
Anastasiia Dumko
Langley BC | Cell: 778-288-1643 | stacydumk@gmail.com

Shadow Experience (cont.)

 Maintain positive and professional ties by communicating with medical staff and
patients
 Supply the equipment, help, and support required by the dental hygienist and patients
for unit-specific treatments
 Observe the process of patient room preparation prior to their arrival as well as
sterilizing instruments and room after
 Remark how to effectively use dental instruments, instruct patients on oral hygiene,
display dental radiographs, and schedule and cancel patient appointments.
 Gain experience regarding special skills and tips during the cleaning procedure by
carefully making notes

Education

April 2022 – Present RE Mountain Secondary School, Langley

January 2020 – February 2022 Lyceum “Primorsky”, Ukraine
September 2012 – January 2020 Odessa School #35, Ukraine

Skills
 English, Ukrainian and Russian
 MS Office, HTML, Lazarus
 Customer Satisfaction
 Cooperative team member
 Exceptional attention to detail

References are Available Upon Request