KAMPALA INTERNATIONAL UNIVERSITY

COLLEGE OF ECONOMICS AND MANAGEMENT

NAME :

REGNO :

YEAR : ONE

SEMESTER : TWO

COURSE : BBA

COURSECODE : HRM1203

SESSION : WEEKEND

LECTURER : MADAM BUKIRWA GERMINA

INSTRUCTIONS: ANSWER ALL QUESTIONS

Mulago National Referral Hospital, Uganda, founded in 1917,is an organization with 2,181employees
with different approaches, energy and behaviours towards achieving their organizational tasks and
objectives, which somewhat affects the patient-employee relationship positively and negatively. Some
employees are aggressive, impatient, hostile and always in a hurry in carrying out their job tasks, while
some are relaxed, easygoing, sociable and never in a hurry in carrying out their job tasks and goals.

Required;

(a) Make a presentation addressing why the employees are like that in their organizational
behaviour, clearly indicating the suitable job-fit for the two types of personalities highlighted
above. Why the employees are like that in their organizational behaviour

b) With relevant examples, explain the determinants of personality that should influence these
differences.
 a) The organizational behaviour in the above case study is because
of the two personalities A and B

TYPE A

Type A's are competitive, hard working, and self-motivating. They

accomplish a lot and expect a lot from those who are around them. They
think fast, have high alertness, and are incredibly fast-paced. They tend to
be quick learners and often advance rapidly in a job. The best example of a
Type A Personality is an individual who is excessively yearning, objective
situated, time-pressing, and competitive.

Some of the most recognized Type A strengths include:

 Detail, goal, and task-oriented: Once you’re given an assignment to do

— as long as it’s not mundane or boring — you’re able to concentrate
and finish that task in record time, without compromising the quality
of your work.

 Highly independent: You don’t need supervision to be able to complete

projects, and you function well by yourself. Additionally, you can be a
very successful leader or small business owner, since the only person
you need to hold yourself accountable is yourself.

 Motivated and persistent: Whether you’re eager to finish a project or

win a negotiation, you’re able to stick with it until you can get the end
result that you want.

 Oriented on practical solutions and change: When you notice a

problem, you’re not afraid to bring it to light and find a solution. In
fact, you embrace challenges that you can find a solution for, and you
will work tirelessly to find a practical solution. You may even be the
go-to person for solving problems at your business.

Type B Personality Traits

People with a Type A personality are often contrasted to people with a Type B
personality, which is associated with the following traits:
  Easygoing attitude
 Low competitiveness
 Low frustration
 Lacking the desire to prove oneself

In fact, personality types are best understood as a spectrum with extreme Type
A traits on one end and extreme Type B traits on the other. Most people tend to
fall somewhere along the spectrum rather than right at its ends.

JOB FIT FOR TYPE A PERSONALITY

Some of the best careers and jobs for Type A people include:
o Advertising or Marketing Manager
o C-Suite Executive (CEO, COO, etc)
o Financial Manager
o Operations Manager
o Supervisor, Manager, or Team Leader (General)
o Data Entry and Analyst: Because your mind is very logically driven,
you can excel in data entry and analyst jobs. You’ll easily be able to notice
mistakes and report or fix them. You’ll also be able to work independently in
many of these positions, and might even be able to implement organizational
changes that improve your processes and the business as a whole.
o Computer Analyst
o Data Entry Clerk
o Financial Analyst
o Inventory Manager or Analyst
o Logistician
o Market Research Analyst
o Website Researcher and Analyst
o Marketing and Event Coordinating: You are a planner, and when you
have an idea of what you want out of a project, you see to it that your
project is perfect. You are also eager to outdo expectations, rely on data, and
improve your practice until it is picture perfect. Because of all these traits,
you would excel in marketing or event coordinating. Events, especially, are
high-stress and require an eye for detail, both of which you’re more than
capable of achieving.
o Advertising Manager
o Communications Manager
o Convention Manager or Coordinator
o Event Planner or Coordinator
o Market Researcher
o Search Engine Optimization (SEO) Specialist
o Social Media Manager

Job fit for Type B

Type Bs work well with others and enjoy relaxed working

environments. Here are some of the jobs recommended for Type Bs.

Entertains and Takes Center Stage

People with a Type-B personality crave attention, are comfortable being at

the center of attention and often make excellent TV and radio hosts, actors
and high-profile speakers. They are effective public speakers and
communicators and can identify and resolve problems. Loving the limelight
has its drawbacks, since people with this personality type are prone to
excessive socialization and tend to take criticism personally. Type-Bs,
however, are better able to enjoy the moment, according to Psychology
Today.

Promotes Products or Services

Being extroverted and high-energy makes careers in marketing, advertising

and promotions perfect for people with Type-B personalities. To succeed in
these jobs, you need to be talkative, outgoing and persuasive, which sums
up most B personality types to a tee. Having a Type-B personality doesn’t
mean you aren’t driven to succeed or compete. In fact, you may find being
laid-back and easygoing works in your favor, since the hard sell may turn off
potential customers.
Helps Others

Social people tend to end up in careers helping people, according to

psychologist John Holland, so many people with Type-B personalities end
up working as school psychologists, mediators, nurses, physical therapists
and social workers. Being comfortable in social situations tends to make you
a good team player and able to bring a group to consensus.

Sells

Having a Type-B personality will help you thrive in a sales career. Your high
energy will help you cultivate and nurture relationships with prospective
and current customers. While you are not competitive by nature, and aren’t
as driven by success as someone with a Type-A personality, your fear of
criticism will fuel your drive to meet or exceed sales goals. Your comfort with
others will help put them at ease and make pitching products or services
easy, since you enjoy public speaking.

(b) With relevant examples, explain the determinants of personality

that should influence these differences.

Social Factors
There is increasing recognition given to the role of other relevant persons,
groups and especially organisations, which greatly influence an individual’s
personality. This is commonly called the socialization process.

Socialization involves the process by which a person acquires, from the

enormously wide range of behavioural potentialities that are open to him or
her, those that are ultimately synthesized and absorbed.
Socialization starts with the initial contact between a mother and her new
infant. After infancy, other members of the immediate family – father,
brothers, sisters and close relatives or friends, then the social group: peers,
school friends and members of the work group – play influential roles.
Personality Characteristics
Locus of Control
The degree to which individuals perceive control over a situation being
internal or external is called locus of control.

Locus of control refers to the range of beliefs that individuals hold in terms
of being controlled by self (internal locus) or controlled by others or the
situation (external locus).

Self-Efficacy
Generalized self-efficacy refers to a belief about one’s own ability to deal with
events and challenges.

High self-efficacy results in greater confidence in one’s job-related abilities

to function effectively on the job. Success in previous situations leads to
increased self-efficacy for present and future challenges.
Self-Esteem
An individual’s self-worth is referred to as self-esteem. Individuals with high
self-esteem have positive feelings about themselves.
Low self-esteem individuals are strongly affected by what others think of
them, and view themselves negatively.
Self-Monitoring
The extent to which people base their behavior on cues from other people
and situations is self-monitoring.

Individuals high in self-monitoring pay attention to what behavior is

appropriate in certain situations by watching others and behaving
accordingly.
Family Factors
Whereas the culture generally prescribes and limits what a person can be
taught, it is the family, and later the social group, which selects, interprets
and dispenses the culture. Thus, the family probably has the most
significant impact on early personality development.
 A substantial amount of empirical evidence indicates that the overall home
environment created by the parents, in addition to their direct influence,
is critical to personality development.
The parents play an especially important part in the identification process,
which is important to the person’s early development.

According to Mischel, the process can be examined from three different

perspectives.
 Identification can be viewed as the similarity of behaviour including
feelings and attitudes between child and model.
 Identification can be looked at as the child’s motives or desires to be like
the model.

 It can be viewed as the process through which the child actually takes on
the attributes of the model.
From all three perspectives, the identification process is fundamental to the
understanding of personality development. The home environment also
influences the personality of an individual. Siblings (brothers and sisters)
also contribute to personality.
 REFERENCES

Friedman, Meyer. "Letter to the Occupational Safety and Health

Administration". Legacy Tobacco Documents Library. Retrieved 13
November 2013.

Smith, E. A. (2007). ""It's interesting how few people die from smoking":

tobacco industry efforts to minimize risk and discredit health
promotion". European Journal of Public Health. 17 (2): 162–
170. doi:10.1093/eurpub/ckl097. PMID 16837518.