College of Engineering

Master of Engineering Management Program

MEM506 (ARENA Simulation HW3)

Single Server Simulation

Name: Abrar Mohamed Alhashmi

ID: 1079136

1
Use ARENA to develop a single server simulation model where customers
arrive with Lambda = 12 Customer/hr to a service station of Mu = 15
Customer/hr. Both arrival and service times are exponential.

The five performance measures are:

- Avg. waiting time (Wq)
- Avg. time in system (W)
- Avg. number of customers in queue (Lq)
- Avg. number of customers in system (L)
- Server utilization (U)

Queuing Model (M/M/1) Formulas:

L=

Lq =

U = λ/μ

2
 Procedure:

- Develop the ARENA model of the single-server system.

(show the details of each element and insert the model picture here)

- Run the model for 40 hours (one week) of operation and obtain

results report. Study and understand all the elements of the

3
 simulation report. Include the report of simulation results in the

appendix.

o Results Reports

1- Entities

4
 2-
2-
2-
2-
2-
2-
2-
2-
2-
2-
2-
Queues

5
 3- Resources

6
7
8
 - Use the simulation results to estimate the defined five performance

measures. Report Averages of the five performance measures here:

Wq = 0.31h

Lq = 3.82 customers

W = 0.37h

L = 4.6038 customer

U = 0.7877 server busy

- Use the queuing formulas to calculate the defined five performance

measures.

 Arrival time = 12h

 Service time= 15h

λ 12
Wq = = = 0.2667h
μ [μ−λ] 15 [15−12]

λ2 122
Lq = = = 3.2 customer
μ [μ−λ] 15 [15−12]

1 1
W= = = 0.3333h
μ−λ 15−12

λ 12
L= = = 4 customers
μ−λ 15−12

λ 12
U= = = 0.8
μ 15

9
 - Compare formula results to simulation results and explain

differences (Use a table to compare results).

o All perform measure with Hours

Performance Arena Queuing formulas Differences

simulation

Wq 0.31 hr 0.266 hr = 0.044 hr

-

Lq 3.82 customer 3.2 customer = 0.62 customer

-

W 0.37 hr 0.3333 hr = 0.0367 hr

-

L 4.6038 customers 4 customers = 0.6038 customers

-

U 0.7877 server busy 0.8 = 0.0123

-

Regarding to the difference in the above table, we can notice there are difference
between the Arena simulation and Formulas. Because the restriction of the
replication on length in Arena (40hr) and in the formula there is no restriction,
So the system will take time to be stable to give us same value to the
formulation

- What can you do to obtain simulation results that are closer to

formula values?

10
 To obtain the closer result between Arena and Formula, the run should be not
restricted (40hr) and should be for the long period of time, in this case we can
see the same value.

- Sketch resource utilization with run time, what do you conclude?

We can see from above sketch of resource utilization, that the server in the
beginning of the period has many fluctuations almost from 0 to 5 hours “up and
down, is not stable”, means at this time the server are very busy. Then after
almost 5 hour the server start to being stable until 40 hours.
However, whenever the time is run longer than 40hr, the stable of server will be
steady.

11