Behavioral Medicine: A Guide for Clinical Practice, 5e >Difficult Patients/Difficult Situations

Mitchell D. Feldman, John F. Christensen, Jason M. Satterfield, Ryan Laponis+

Table 4-3.Possible causes of patient anger.

•Difficulty in getting to the office

•Problems with the office staff
•Anger toward the illness from which the person suffers
•Anger at the cost of health care
•Problems with consultants to whom the clinician referred the patient
•Unanticipated problems from a procedure or medication recommended by the clinician
•Previous unsupportive or condescending treatment by a clinician
•Absent or miscommunication between members of the health care team
•Other significant news or problems unrelated to health care service, such as work- or family-related conflicts

Date of download: 12/27/22 from AccessMedicine: accessmedicine.mhmedical.com, Copyright © McGraw Hill. All rights reserved.