Professional Documents
Culture Documents
Dealing With Passengers Concerns
Dealing With Passengers Concerns
Dealing With Passengers Concerns
● SEATING ALLOCATION
● MEDICAL SITUATIONS
● HIJACK
● CABIN TEMPERATURE
● DELAYS (SERVICE, DEPARTURE, LANDING)
Situations:
Cases:
1. “This is not what I asked for, I ordered vegetarian meal”
2. “This coffee is bitter and cold”
3. “I can’t be in the middle I feel trapped”
4. “I’m fed up with this! First, I was assigned in a wrong seat, now I am
surrounded by crying babies”
5. “This landing is taking so long! I am afraid of losing my connection”
6. “I can’t eat this! It is very cold”
7. “I’m really nervous. It is my first flight and I’ve heard of many aircraft
accidents. Is it really safe?