Name: Vasantha Srivastava

E-mail: vasantas078@gmail.com
Phone: 9735288294

Professional Summary:
● 7+ years of experience in Business Analysis and ability to gather and document Business
Requirements, experienced in writing Use Cases and User Stories.
● Analyzed, established, and monitored regulatory compliance processes and documents for
multiple mortgage, consumer, and commercial lending systems within the financial services
sector.
● Defining Test Cases, analyzing bugs, interaction with team members in fixing errors and User
Acceptance Testing (UAT).
● Highly motivated and a self-starter with excellent communication and interpersonal skills
● Strong analytical and problem-solving skills, capable of addressing relevant facts and
recommending solutions.
● Ensured all solutions are consistent with and follow all other appropriate requirements of the
Governance Process
● Analytical, methodical, and resourceful approach to problem solving, identifying and
documenting root causes and corrective actions
● Perform Gap Analysis to check the compatibility of the existing system infrastructure with the
new business requirements
● Strong oral and exceptional written business communication skills
● Responsible for assisting and supporting management in the evaluation, recommendation,
establishment, implementation, and analysis of new and improved production workflows, work
processes for reporting and new products/programs to improve customer service levels and
overall quality
● Worked cross functionally with business management, headquarters support, and category teams
to identify customer needs relating to business and retail analytics
● Experienced in Excel and its features like Pivot Tables, Charts, Functions, etc.
● Organized and participated in numerous focus groups and pilots for the implementation of new
programs and techniques for the development and building of customer service

Areas of Expertise & Key Skills:

Stakeholder Management, Business Analysis, Requirements Gathering, Requirements Management,
Requirements Analysis, Product Management, SDLC, Data Analysis, Oracle Business, Business Change
management, Business requirement capture, Process improvement, Benefits Tracking, Risk management,
Cost control, Problem Management, Multi-Tasking, Customer Engagement.
Professional Experience:

DFG , PA
Dollar Financial Group, Inc. provides financial services. The Company offers check cashing,
money order and transfers, currency exchange, single-payment consumer loans, and electronic
tax filing services. Dollar Financial Group serves customers worldwide.

Business Analyst Nov 21- Present

Responsibilities:

● Facilitated requirements gathering sessions with the business unit managers and subject matter
experts to document requirements.
● Documented the workflow using the flow charts for the application to be accessed by different
types of Business Users.
● Studied existing business application and processes, current source system, collected end user
requirements and suggested the improvised business process model.
● Assisted Project manager to create project timelines, milestones, resource planning etc.
● Co-ordinated with the Development Team and Testing team to track the Defects and Resolution.
● Participated in Analysis of High Priority issues and risks as part of Risk Assessment.
● Designed the Test Metrics Documents for tracking the Status and Compliance of the Application.
● Performed Gap Analysis of client requirements, generated workflow process, flow charts and
relevant artifacts.
● Participated in the walkthroughs and meetings specifically for Assessments and the report
Generation.
● Coordinate with Development and Business team to develop high level Business and Technical
documents.
● Worked with the clients on the verification process for the requirement phase documents.
● Implemented Agile Framework throughout the software Development Life Cycle (SDLC).

Verizon, NJ
Verizon is an American wireless network operator. Verizon is the largest wireless carrier in the
United States. Verizon Wireless offers mobile phones, home telephone, and Internet services
through a variety of devices.

Business Analyst Jan 2020-Sept 2021

Responsibilities:

● Validated best business practices and rules to implement with the new model along with
appropriate user approvals and sign-off.
● Work closely with counterparts in Product Management to align on the vision, program backlog,
and roadmap
● Acting as stakeholder of specific product backlog items, work closely with development teams to
ensure the output to be aligned with expectations.
 ● Managed Team Resources to ensure daily Job Functions are still being met, and Project
Timelines and deliverables are not in conflict with those functions
● Involved in Preparation of Test Plan based on Requirements documents
● Reviewed and analyzed requirement document for writing the Test cases.
● Performed Functionality and UAT Testing.
● Documented and reported the defects to developers using the Quality center.
● Reviewed test scripts and made sure that the Test scripts covered all scenarios of the
requirements.
● Perform Gap Analysis to check the compatibility of the existing system infrastructure with the
new business requirements and to identify the improvements that can be made.
● Responsible for assisting and supporting management in the evaluation, recommendation,
establishment, implementation, and analysis of new and improved production workflows, work
processes for reporting and new products/programs to improve customer service levels and
overall quality
● Worked cross functionally with business management, headquarters support, and category teams
to identify customer needs relating to business and retail analytics.
● Worked in mainframe environment and used SQL to query various reporting data analysis bases.

Environment: Visual Studio, Agile, MS Office, MS Project, MS Visio, JIRA, Confluence SQL, JIRA,
Tableau.

Nike, OR
Nike is an American multinational that is engaged in the design, development, manufacturing,
and worldwide marketing and sales of footwear, apparel, equipment, accessories, and services.
Nike's range of products include shoes, jerseys, shorts, cleats, base layers, etc. for sports
activities such as association football, basketball, track and field, combat sports, tennis,
American Football, athletics, golf, hockey, and cross training for men, women, and children.
Nike also sells shoes for activities such as skateboarding , baseball, cycling
volleyball, wrestling, cheerleading, lacrosse, cricket, aquatic activities, auto racing, and other
athletic and recreational uses

Business Analyst Jan 2019-Dec 2019

Responsibilities:
● Responsible for capturing the high-level process to low level business requirement capturing and
incident management for the broadband products offered on Openreach EMP Platform and
implementing the system change to live environment.
● Understand the issues raised by technical teams and customers by doing Root Cause Analysis
● Analyze the current workflow on the issues raised and come up with a strategical or Tactical fix
based on the priority of the issues.
● Provide end to end solution by thorough understanding of the low-level system functionality.
● Arrange calls with technical teams to finalize an apt solution in fixing the process gaps within the
systems and to attain the business To-be workflow across the systems.
● Drive the change by raising a technical change request and arrange a walkthrough calls regarding
the change to the system developers and testing teams.
● Prepared test cases for UAT, regression testing & end-to-end application testing to support new
application functionality.
 ● Tracking the change until it is delivered on the systems and verify whether the systems are
working as per the change proposed by analyzing the data for the next few weeks.
● Document the changes given on the systems with a detailed workflow and UML diagrams with
the scenarios explained and upload the documents in the SharePoint.
● Proficiency in SDLC life cycle, understands the workflow concept and drive the required
business needs in both waterfall and Agile methodologies.
● Used the guidelines and artifacts of the Agile (Scrum) and laid emphasis on rapid development
during the sprint cycles.
● Created a data analysis team to proactively find the business gaps and provide the solutions to
improve business efficiency.
● Pushed business to fund for the non-functional impact changes and handling the exception
platforms to reduce the FTE costs.
● Conducted reviews and identifying gaps, leading to improvements/enhancements in the product.
● Wrote reports using Excel, pivot tables and advanced excel report functionality compile data for
analysis and utilized Excel for Reporting, Research, and Analysis purposes on all positions.

Environment: Visual Studio, Agile, MS Office, MS Project, MS Visio, HP Quality Center, CSS, Clarify
CRM Service Solutions, JIRA, SQL, Pivot Table, V-Lookups.

Kaiser Permanente, CA
Kaiser Permanente is one of the largest nonprofit healthcare plans in the United States, with over
12 million members. It operates 39 hospitals and more than 700 medical offices, with over
300,000 personnel, including more than 87,000 physicians and nurses. Each Permanente Medical
Group operates as a separate for profit partnership or professional corporation in its individual
territory.
Business Analyst Aug 2016- Dec 2018
Responsibilities :
● While working on Agile SDLC methodology managed the project review meeting and made sure all
identified issues are discussed and scheduled properly without having any downtime.
● Creating and maintaining BRD, FRD, and Requirement Matrix and preparing WBS.
● Generate UML Diagrams mainly, Use Cases, Activity Diagrams, and Sequence Diagrams to define the
interactions between the user and the system using Microsoft Visio.
● Defining the Audit procedures and reviews for submitted provider claims for accuracy.
● Maintaining critical provider information on all claims and provider databases.
● Data Synchronization the process of data among multiple claims systems and application of business
rules as they apply to each database.
● Identifying global issues targeted at one individual provider or across the entire Medicare platform
to capture high-profile issues and ultimately benefit business and operational processes (i.e. a
reduction in inventory and turnaround times).
● Test claims adjudication and group enrollment for New Medicare advantage members.
● Responsible for implementing Claims and Electronic Remittance.
● Reviewed UAT Test plans, prepared, Log bugs in defect Management Tool, Coordinated Defect
● Assist in the implementation of PB Billing, HB Billing, Claims, Electronic Remittance, CDM and
Charge Router.
● Deliver project overview and status presentations during committee’s meetings.
● Scheduling meetings with requirement managers and development managers to review issues
identified during execution. Participates in the development of contingency.
● Identify business processes for claim trends and follow-up with provider and internal departments
to ensure that identified problems have been resolved.

Vestige Software Technologies Pvt Ltd, India Mar 2013- Jan 2014
Business Analyst
Responsibilities:
● As BA ensured process documentations such as Business requirements documents,
● Functional Requirements documents were based on client’s/business and technical partner
approval.
● Maintained Team’s status reports on weekly basis for risk mitigation and progress indication
supported projects as assigned.
● Managing requirements and testing process using Quality Center.
● Led and facilitated cross-functional teams for technical and non-technical business requirements.
● Involved in analyzing different source systems and assisting the BA and technical team to
understand the systems and data.
● Created UML diagrams including Use Case Diagrams, Activity Diagrams, and Sequence using
Microsoft Visio.
● Managed UAT, Integration and Performance testing. Developed the test cases, test scenarios and
strategies for the same.
● Involved in test case creation, system testing and coordinate UAT, resolved the data related issues
such as assessing data quality, data consolidation, evaluating existing data sources and data
profiling.
Environment: Visual Studio, Agile, MS Office, MS Project, MS Visio, HP Quality Center, UAT, JAD.