Objective Growth in forklift Business

KPI

Objective Growth in Waste Heat Engine (WHE)

KPI

Objective Growth in Materials Handling (MH) Solution Business

KPI

Objective Capitalize on Installed base

KPI

Objective Continue Exports for learning & margins

KPI

Objective Develop strong customer relationships

KPI

Objective Increase customer satisfaction / loyalty through quality products & services
KPI

Objective Quick Response to customers on parts supply

KPI

Objective Quick service response to Machine Breakdowns during warranty

KPI
Objective Ramp up production capacity
KPI

Objective Achieve Cost Reduction on continuing basis

KPI

Objective Encourage Innovation/Suggestions

KPI

Objective Value creating partnership with suppliers & partners

KPI

Objective Improvement in Business Excellence Journey

KPI

Objective Performing & Motivated Employee

KPI

Objective Improve capabilities & Knowledge of employees

KPI

Objective Manage Knowledge

KPI

Objective Improved Leadership Effectiveness

KPI

Objective Development of future leaders

KPI
 Forklift sales-domestic
Forklift population (estimate)
Forklift sales - high end
Forklift sales - exports

Turnover
Own manufactured WHE
Total Gross Margin
Gross Margin - own forklifts
Gross Margin - cranes
Gross Margin - own manufactured WHE
Gross Margin - Traded WHE

g (MH) Solution Business

MH Solution Turnover
MH Solution Turnover - Parts
MH Solution Turnover - Service

Capital Employed
Return on Capital Employed

g & margins
Crane sales
DC crane controls

Customer meets
Contact plan with A-class customers
New area offices

on / loyalty through quality products & services

Loyalty Index
Defects during warranty period

rs on parts supply
Fast Moving Parts Availiblity
Mean Time To Recovery (MTTR)

Machine Breakdowns during warranty

Parts delivery period - Current Models
Parts delivery period - Non-Current Model
Warranty Parts Despatch within 48 Hours
 % of Production capacity
On-Time Delivery of Finished Goods

continuing basis
% of Inventory (Raw Material + Work-In-Progress)
Debtors
Liability due to Outstanding C-forms 'until Previous Year +1 Year'

Principals' feedback
Supplier Satisfaction Index
Export Distributor /Customer Satisfaction Index

with suppliers & partners

SLAs met between the Division and Support Functions
Parts Business - Actual versus Potential
Annual Service Contracts

xcellence Journey
Cost Reduction due to Global sourcing
Cost Reduction due to Value Engineering projects

Suggestions received
Suggestions implemented
Quality circles
Reward & Recognition Coverage
Attrition rate of management staff

wledge of employees
Training to Management Staff
Training to General Staff

Job Rotation
Succession planning

Leadership Effectiveness Index

Business Excellence Champions/Leaders

ISO auditors