MD ABDUL RASID AHMED

ADDRESS: Assam House 8, Russel Street Kolkata 700071 West Bengal (IN)

CONTACT: +916375306960

EMAIL: abdul.rasid612@gmail.com

Objectives:

I bring a unique skill set to the executive management level, with creative and
out-of-the-box thinking combined with solid goal-oriented planning along
with a proven history of growth and expansion looking to turn a great group of
people into an outstanding team that meets all desired objectives.

Professional Qualification:

➢ Diploma In SEO 2022.

➢ 40 Hours of Certificate Course in Digital Marketing.

Academic Qualification:

➢ High School in 2012 from WBBSE.

➢ Intermediate in 2022 from NIOS.

IT Skills:

➢ Computer Hardware & Software Knowledge.

➢ Networking Applications.
➢ Operating Systems.
➢ Troubleshooting and Data Privacy & Analysis.
➢ Internet Security.
Work Experience:

• CAPRICORN SOLUTION

(1st April, 2014 – 31st August, 2019)

Business Development Executive

✓ Oversee the sales process to attract new clients.

✓ Work with senior management team members to identify and manage
risks.
✓ Preparing or updating employment records related to hiring,
transferring, promoting and terminating.
✓ Ensuring new hire paperwork is completed and processed.
✓ Research and identify new market opportunities.
✓ Prepare and deliver pitches to potential investors.
✓ Processing all personal action forms and ensuring proper approval.

(1st September, 2019 – 18th January, 2023)

Customer Success Manager

✓ Managing churn and increasing customer retention.

✓ Educating customers with In-app help and improve customer experience.
✓ Driving account expansion with contextual offers and growing lifetime
value.
✓ Collecting samples where possible for subsequent inspection.
✓ Mapping customer success journeys to spot and remove friction.
✓ Extracting and reporting on data-driven conclusions for each salient
undertaking.
 ✓ Revising and creating novel implementations that cover shortfalls in
extant initiatives.
✓ Liaising the sales and marketing team to understand customer needs
and get a better user insight respectively.

Passport Details:

➢ P0325305

Additional Information:

➢ Date of Birth : 07th July, 1996

➢ Marital Status : Single
➢ Gender : Male
➢ Languages Known : English, Assamese, Hindi, Bengali.
➢ Hobbies : Volunteering and Community Involvement

Declaration: All to the above mentioned information is true and correct to the
best of my knowledge and belief.

Date: 24th January, 2023

Place: KOLKATA

Signature