MD ABDUL RASID AHMED

ADDRESS: Assam House 8, Russel Street Kolkata 700071 West Bengal (IN)

CONTACT: +916375306960

EMAIL: abdul.rasid612@gmail.com

Objectives :

I bring a unique skill set to the executive management level, with creative and
out-of-the-box thinking combined with solid goal-oriented planning along
with a proven history of growth and expansion looking to turn a great group of
people into an outstanding team that meets all desired objectives.

Professional Qualification :

 Diploma In SEO 2022.

 40 Hours of Certificate Course in Digital Marketing.

Academic Qualification :

 High School in 2012 from WBBSE.

 Intermediate in 2022 from NIOS.

IT Skills :

 Computer Hardware & Software Knowledge.

 Networking Applications.
 Operating Systems.
 Troubleshooting and Data Privacy & Analysis.
 Internet Security.
Work Experience :

 CAPRICORN SOLUTION

(1st April, 2014 – 31 st August, 2019)

Business Development Executive

 Oversee the sales process to attract new clients.

 Work with senior management team members to identify and manage
risks.
 Preparing or updating employment records related to hiring,
transferring, promoting and terminating.
 Ensuring new hire paperwork is completed and processed.
 Research and identify new market opportunities.
 Prepare and deliver pitches to potential investors.
 Processing all personal action forms and ensuring proper approval.

(1st September, 2019 – 18 th January, 2023)

Customer Success Manager

 Managing churn and increasing customer retention.

 Educating customers with In-app help and improve customer experience.
 Driving account expansion with contextual offers and growing lifetime
value.
 Collecting samples where possible for subsequent inspection.
 Mapping customer success journeys to spot and remove friction.
 Extracting and reporting on data-driven conclusions for each salient
undertaking.
  Revising and creating novel implementations that cover shortfalls in
extant initiatives.
 Liaising the sales and marketing team to understand customer needs and
get a better user insight respectively.

Passport Details :

 P0325305

Additional Information :

 Date of Birth : 07th July, 1996

 Marital Status : Single
 Gender : Male
 Languages Known : English, Assamese, Hindi, Bengali.
 Hobbies : Volunteering and Community Involvement

Declaration: All to the above mentioned information is true and correct to the
best of my knowledge and belief.

Date: 24 th January, 2023

Place: KOLKATA

Signature