Flight Attendant Manual: This Document Is Owned by

FLIGHT ATTENDANT MANUAL
COVER
This document is owned by:
OPERATION DEPARTMENT
Any suggested revisions to this document should be reported

to the above department for review.
Nova Famela Anggelina

Prepared by :
Chief Flight Attendant
Sapto Bintan
Checked by :
Head Of Flight Standards
Capt. Heribertus W.
Approved by :
Operations Manager
Document No: OM-01-00-401 Revision: 05 Date: 16-Oct-22 Page: C.1

ADMINISTRATION AND CONTROL OF MANUAL
TABLE OF CONTENT
0. ADMINISTRATION AND CONTROL OF MANUAL .......................................... 0.1.1

INTRODUCTION .................................................................................................... 0.1.1
DISTRIBUTION LIST ............................................................................................. 0.2.1
LIST OF EFFECTIVE PAGES ............................................................................... 0.3.1
RECORD OF REVISION........................................................................................ 0.4.1
RECORD OF TEMPORARY REVISION ............................................................... 0.5.1
LIST OF ACTIVE TEMPORARY REVISION......................................................... 0.6.1
REVISION HISTORY ............................................................................................. 0.7.1
ABREVIATIONS .................................................................................................... 0.8.1
Document No: OM-01-00-401 Revision: 00 Date: 01-Aug-18 Page: i

 INTENTIONALLY LEFT BLANK 
Document No: OM-01-00-401 Revision: 00 Date: 01-Aug-18 Page: ii

0. ADMINISTRATION AND CONTROL OF MANUAL
INTRODUCTION
The purpose of the Flight Attendant Manual is to establish emergency procedures guidelines for passenger
safety and Flight Attendant Duty Performance. This manual is design in respect to Civil Aviation Safety
Regulation (CASR) and Approved by the Directorate General of Civil Aviation (DGCA).
All appropriate departments within Travira Air, and all Travira air Flight Attendant have a copy of this
manual. Flight Attendant must have current flight attendant manual readily accessible during flight duty.
Manuals must be kept up-to-date, clean and unmarked. Each department and employee assigned to have
this manual is responsible for its care. Flight Attendant Manual must be return to Chief of flight attendant
upon termination of employment. A flight attendant manual will also be place in the aircraft.
This manual tells you what, when, where and how to act, in case of emergency situation whether in flight
or on the ground. Successful evacuation can only be achieved by crew having through knowledge of
equipment and procedures
Document No: OM-01-00-401 Revision: 00 Date: 01-Aug-18 Page: 0.1.1


DISTRTIBUTION LIST
DISTRIBUTION LIST
Type of Manual
No Person / Job Title Electronic / Copy No.
Printed
1. Document Control Paper Original
2. DGCA Paper 11
3. Quality & Safety Manager Paper 7
4. Head of Flight Standard Paper 5.18
5. Chief Flight Attendant Paper 5.124
Printed Format
Any Printed Format of this Flight Attendant Manual is UNCONTROLLED except for Document as
listed on printed format distribution list table above.
Electronic/Digital Format
PT. Travira Air utilizes an electronic system for the management and control of Flight Attendant
Manual. This manual will be available and distributed throughout the organization in a format
Electronic Disc Format.
To ensure necessary, accurate and up-to-date documents are available to those personnel
required to use them, to include, in the case of outsourced operational functions, employees of
external service providers, Electronic Format Distribution List shall be maintained by Document
Control.
Electronic Format of Flight Attendant Manual shall be CONTROLLED and CURRENT only
within these Electronic Disc Format. Any Electronic Format of this Document Control
Procedures is UNCONTROLLED except for Document available in Electronic Format
Distribution List

DISTRTIBUTION LIST

LIST OF EFFECTIVE PAGES
Revision Date of Revision Date of

Chapter Page No Chapter Page No
No Revision No Revision
2.4.6 00 01-Aug-18
COVER C.1 05 16-Oct-22
2.5 2.5.1 01 14-Jan-19
0 i 00 01-Aug-18 2.5.2 01 14-Jan-19
ii 00 01-Aug-18 2.6 2.6.1 00 01-Aug-18
0.1 0.1.1 00 01-Aug-18 2.6.2 00 01-Aug-18
0.1.2 00 01-Aug-18 2.7 2.7.1 00 01-Aug-18
0.2 0.2.1 00 01-Aug-18 2.7.2 00 01-Aug-18
0.2.2 00 01-Aug-18 2.8 2.8.1 00 01-Aug-18
0.3 0.3.1 05 16-Oct-22 2.8.2 00 01-Aug-18
0.3.2 05 16-Oct-22 2.9 2.9.1 02 01-May-19
0.3.3 05 16-Oct-22 2.9.2 02 01-May-19
0.3.4 05 16-Oct-22 3 i 03 26-Jul-20
0.3.5 05 16-Oct-22 ii 03 26-Jul-20
0.3.6 05 16-Oct-22 3.1 3.1.1 00 01-Aug-18
0.4 0.4.1 05 16-Oct-22 3.1.2 00 01-Aug-18
0.4.2 05 16-Oct-22 3.2 3.2.1 00 01-Aug-18
0.5 0.5.1 00 01-Aug-18 3.2.2 00 01-Aug-18
0.5.2 00 01-Aug-18 3.3 3.3.1 02 01-May-19
0.6 0.6.1 00 01-Aug-18 3.3.2 02 01-May-19
0.6.2 00 01-Aug-18 3.4 3.4.1 03 26-Jul-20
0.7 0.7.1 01 14-Jan-19 3.4.2 02 01-May-19
0.7.2 03 26-Jul-20 3.4.3 03 26-Jul-20
0.7.3 03 26-Jul-20 3.4.4 04 01-May-21
0.7.4 04 01-May-21 3.4.5 03 26-Jul-20
0.7.5 05 16-Oct-22 3.4.6 02 01-May-19
0.7.6 05 16-Oct-22 3.5 3.5.1 04 01-May-21
0.8 0.8.1 00 01-Aug-18 3.5.2 03 26-Jul-20
0.8.2 00 01-Aug-18 3.6 3.6.1 04 01-May-21
0.8.3 00 01-Aug-18 3.6.2 02 01-May-19
0.8.4 00 01-Aug-18 3.6.3 03 26-Jul-20
1 i 04 01-May-21 3.6.4 03 26-Jul-20
ii 01 14-Jan-19 3.6.5 03 26-Jul-20
1.1 1.1.1 00 01-Aug-18 3.6.6 03 26-Jul-20
1.1.2 00 01-Aug-18 3.7 3.7.1 00 01-Aug-18
1.2 1.2.1 01 14-Jan-19 3.7.2 00 01-Aug-18
1.2.2 04 01-May-21 3.8 3.8.1 00 01-Aug-18
1.2.3 02 01-May-19 3.8.2 00 01-Aug-18
1.2.4 02 01-May-19 3.9 3.9.1 04 01-May-21
1.3 1.3.1 02 01-May-19 3.9.2 04 01-May-21
1.3.2 02 01-May-19 3.10 3.10.1 04 01-May-21
2 i 00 01-Aug-18 3.10.2 04 01-May-21
ii 00 01-Aug-18 3.11 3.11.1 00 01-Aug-18
2.1 2.1.1 00 01-Aug-18 3.11.2 00 01-Aug-18
2.1.2 00 01-Aug-18 3.11.3 00 01-Aug-18
2.2 2.2.1 02 01-May-19 3.11.4 00 01-Aug-18
2.2.2 02 01-May-19 3.12 3.12.1 04 01-May-21
2.3 2.3.1 00 01-Aug-18 3.12.2 04 01-May-21
2.3.2 00 01-Aug-18 3.13 3.13.1 04 01-May-21
2.4 2.4.1 00 01-Aug-18 3.13.2 04 01-May-21
2.4.2 02 01-May-19 3.14 3.14.1 00 01-Aug-18
2.4.3 00 01-Aug-18 3.14.2 00 01-Aug-18
2.4.4 00 01-Aug-18 4 i 02 01-May-19
2.4.5 00 01-Aug-18 ii 02 01-May-19
Document No: OM-01-00-401 Revision: 05 Date: 16-Oct-22 Page: 0.3.1


4.1 4.1.1 00 01-Aug-18 5.10.2 00 01-Aug-18

4.1.2 00 01-Aug-18 5.11 5.11.1 01 14-Jan-19
4.2 4.2.1 00 01-Aug-18 5.11.2 01 14-Jan-19
4.2.2 00 01-Aug-18 5.12 5.12.1 00 01-Aug-18
4.3 4.3.1 00 01-Aug-18 5.12.2 00 26-Jul-20
4.3.2 00 01-Aug-18 5.13 5.13.1 03 26-Jul-20
4.4 4.4.1 00 01-Aug-18 5.13.2 03 26-Jul-20
4.4.2 00 01-Aug-18 5.14 5.14.1 03 26-Jul-20
4.4.3 00 01-Aug-18 5.14.2 03 26-Jul-20
4.4.4 00 01-Aug-18 5.15 5.15.1 03 26-Jul-20
4.5 4.5.1 00 01-Aug-18 5.15.2 03 26-Jul-20
4.5.2 00 01-Aug-18 5.16 5.16.1 04 01-May-21
4.6 4.6.1 00 01-Aug-18 5.16.2 03 26-Jul-20
4.6.2 00 01-Aug-18 5.17 5.17.1 03 26-Jul-20
4.7 4.7.1 02 01-May-19 5.17.2 03 26-Jul-20
4.7.2 02 01-May-19 5.18 5.18.1 04 01-May-21
4.8 4.8.1 02 01-May-19 5.18.2 03 26-Jul-20
4.8.2 02 01-May-19 5.19 5.19.1 04 01-May-21
4.9 4.9.1 00 01-Aug-18 5.19.2 03 26-Jul-20
4.9.2 00 01-Aug-18 5.20 5.20.1 03 26-Jul-20
4.9.3 00 01-Aug-18 5.20.2 03 26-Jul-20
4.9.4 00 01-Aug-18 5.21 5.21.1 03 26-Jul-20
4.10 4.10.1 02 01-May-19 5.21.2 03 26-Jul-20
4.10.2 02 01-May-19 5.22 5.22.1 03 26-Jul-20
5 i 03 26-Jul-20 5.22.2 03 26-Jul-20
ii 04 01-May-21 5.23 5.23.1 03 26-Jul-20
5.1 5.1.1 04 01-May-21 5.23.2 03 26-Jul-20
5.1.2 04 01-May-21 5.24 5.24.1 03 26-Jul-20
5.2 5.2.1 02 01-May-19 5.24.2 03 26-Jul-20
5.2.2 02 01-May-19 6 i 00 01-Aug-18
5.2.3 03 26-Jul-20 ii 00 01-Aug-18
5.2.4 02 01-May-19 6.1 6.1.1 04 01-May-21
5.2.5 02 01-May-19 6.1.2 04 01-May-21
5.2.6 02 01-May-19 6.1.3 00 01-Aug-18
5.2.7 03 26-Jul-20 6.1.4 00 01-Aug-18
5.2.8 03 26-Jul-20 6.1.5 03 26-Jul-20
5.3 5.3.1 00 01-Aug-18 6.1.6 03 26-Jul-20
5.3.2 04 01-May-21 7 i 04 01-May-21
5.3.3 04 01-May-21 ii 04 01-May-21
5.3.4 00 01-Aug-18 7.1 7.1.1 00 01-Aug-18
5.4 5.4.1 04 01-May-21 7.1.2 00 01-Aug-18
5.4.2 00 01-Aug-18 7.1.3 00 01-Aug-18
5.5 5.5.1 04 01-May-21 7.1.4 01 14-Jan-19
5.5.2 00 01-Aug-18 7.1.5 01 14-Jan-19
5.6 5.6.1 03 26-Jul-20 7.1.6 01 14-Jan-19
5.6.2 02 01-May-19 7.2 7.2.1 00 01-Aug-18
5.7 5.7.1 03 26-Jul-20 7.2.2 00 01-Aug-18
5.7.2 00 01-Aug-18 7.3 7.3.1 00 01-Aug-18
5.8 5.8.1 00 01-Aug-18 7.3.2 04 01-May-21
5.8.2 00 01-Aug-18 7.3.3 05 16-Oct-22
5.9 5.9.1 00 01-Aug-18 7.3.4 05 16-Oct-22
5.9.2 00 01-Aug-18 7.4 7.4.1 00 01-Aug-18
5.10 5.10.1 00 01-Aug-18 7.4.2 00 01-Aug-18


7.5 7.5.1 00 01-Aug-18 8.8.2 04 01-May-21

7.5.2 00 01-Aug-18 8.8.3 04 01-May-21
7.5.3 02 01-May-19 8.8.4 04 01-May-21
7.5.4 02 01-May-19 8.9 8.9.1 04 01-May-21
7.5.5 00 01-Aug-18 8.9.2 04 01-May-21
7.5.6 00 01-Aug-18 8.9.3 04 01-May-21
7.5.7 00 01-Aug-18 8.9.4 04 01-May-21
7.5.8 00 01-Aug-18 8.10 8.10.1 00 01-Aug-18
7.5.9 00 01-Aug-18 8.10.2 00 01-Aug-18
7.5.10 00 01-Aug-18 8.11 8.11.1 04 01-May-21
7.5.11 04 01-May-21 8.11.2 04 01-May-21
7.5.12 04 01-May-21 8.12 8.12.1 03 26-Jul-20
7.5.13 02 01-May-19 8.12.2 03 26-Jul-20
7.5.14 04 01-May-21 8.13 8.13.1 00 01-Aug-18
7.6 7.6.1 02 01-May-19 8.13.2 00 01-Aug-18
7.6.2 02 01-May-19 8.14 8.14.1 04 01-May-21
7.7 7.7.1 00 01-Aug-18 8.14.2 00 01-Aug-18
7.7.2 00 01-Aug-18 8.15 8.15.1 04 01-May-21
7.8 7.8.1 02 01-May-19 8.15.2 00 01-Aug-18
7.8.2 02 01-May-19 8.16 8.16.1 04 01-May-21
7.9 7.9.1 03 26-Jul-20 8.16.2 04 01-May-21
7.9.2 02 01-May-19 8.17 8.17.1 04 01-May-21
7.10 7.10.1 02 01-May-19 8.17.2 04 01-May-21
7.10.2 02 01-May-19 8.17.3 04 01-May-21
7.11 7.11.1 02 01-May-19 8.17.4 03 26-Jul-20
7.11.2 02 01-May-19 8.18 8.18.1 01 14-Jan-19
7.12 7.12.1 03 26-Jul-20 8.18.2 03 26-Jul-20
7.12.2 02 01-May-19 8.18.3 03 26-Jul-20
7.12.3 02 01-May-19 8.18.4 03 26-Jul-20
7.12.4 02 01-May-19 8.19 8.19.1 02 01-May-19
7.12.5 02 01-May-19 8.19.2 02 01-May-19
7.12.6 02 01-May-19 8.19.3 02 01-May-19
8 i 03 26-Jul-20 8.19.4 02 01-May-19
ii 04 01-May-21 8.20 8.20.1 04 01-May-21
8.1 8.1.1 00 01-Aug-18 8.20.2 04 01-May-21
8.1.2 02 01-May-19 9 i 00 01-Aug-18
8.1.3 03 26-Jul-20 ii 00 01-Aug-18
8.1.4 00 01-Aug-18 9.1 9.1.1 00 01-Aug-18
8.2 8.2.1 04 01-May-21 9.1.2 00 01-Aug-18
8.2.2 04 01-May-21 9.2 9.2.1 00 01-Aug-18
8.2.3 00 01-Aug-18 9.2.2 00 01-Aug-18
8.2.4 04 01-May-21 9.3 9.3.1 00 01-Aug-18
8.3 8.3.1 04 01-May-21 9.3.2 00 01-Aug-18
8.3.2 03 26-Jul-20 9.3.3 00 01-Aug-18
8.4 8.4.1 04 01-May-21 9.3.4 00 01-Aug-18
8.4.2 04 01-May-21 9.4 9.4.1 00 01-Aug-18
8.4.3 04 01-May-21 9.4.2 00 01-Aug-18
8.4.4 03 26-Jul-20 9.4.3 00 01-Aug-18
8.5 8.5.1 04 01-May-21 9.4.4 00 01-Aug-18
8.5.2 00 01-Aug-18 9.4.5 00 01-Aug-18
8.6 8.6.1 04 01-May-21 9.4.6 00 01-Aug-18
8.6.2 00 01-Aug-18 9.5 9.5.1 00 01-Aug-18
8.7 8.7.1 04 01-May-21 9.5.2 00 01-Aug-18
8.7.2 04 01-May-21 9.5.3 00 01-Aug-18
8.8 8.8.1 04 01-May-21 9.5.4 00 01-Aug-18


9.6 9.6.1 00 01-Aug-18 11.4.3 00 01-Aug-18

9.6.2 00 01-Aug-18 11.5 11.5.1 00 01-Aug-18
9.6.3 00 01-Aug-18 11.5.2 00 01-Aug-18
9.6.4 00 01-Aug-18 11.5.3 00 01-Aug-18
9.6.5 00 01-Aug-18 11.5.4 00 01-Aug-18
9.6.6 00 01-Aug-18 11.5.5 00 01-Aug-18
10 i 00 01-Aug-18 11.5.6 00 01-Aug-18
ii 00 01-Aug-18 11.5.7 00 01-Aug-18
10.1 10.1.1 00 01-Aug-18 11.5.8 00 01-Aug-18
10.1.2 00 01-Aug-18 11.6 11.6.1 00 01-Aug-18
10.1.3 00 01-Aug-18 11.6.2 00 01-Aug-18
10.1.4 00 01-Aug-18 11.7 11.7.1 00 01-Aug-18
10.2 10.2.1 00 01-Aug-18 11.7.2 00 01-Aug-18
10.2.2 00 01-Aug-18 11.7.3 00 01-Aug-18
10.2.3 00 01-Aug-18 11.7.4 00 01-Aug-18
10.2.4 00 01-Aug-18 11.7.5 00 01-Aug-18
10.2.5 00 01-Aug-18 11.7.6 00 01-Aug-18
10.2.6 00 01-Aug-18 11.7.7 00 01-Aug-18
10.2.7 00 01-Aug-18 11.7.8 00 01-Aug-18
10.2.8 00 01-Aug-18 11.8 11.8.1 00 01-Aug-18
10.3 10.3.1 00 01-Aug-18 11.8.2 00 01-Aug-18
10.3.2 00 01-Aug-18 11.8.3 00 01-Aug-18
10.3.3 00 01-Aug-18 11.8.4 00 01-Aug-18
10.3.4 00 01-Aug-18 11.8.5 00 01-Aug-18
10.4 10.4.1 00 01-Aug-18 11.8.6 00 01-Aug-18
10.4.2 00 01-Aug-18 11.9 11.9.1 00 01-Aug-18
10.5 10.5.1 00 01-Aug-18 11.9.2 00 01-Aug-18
10.5.2 00 01-Aug-18 12A i 02 01-May-19
11 i 00 01-Aug-18 Ii 02 01-May-19
ii 00 01-Aug-18 Iii 02 01-May-19
iii 00 01-Aug-18 iv 03 26-Jul-20
iv 00 01-Aug-18 v 03 26-Jul-20
11.1 11.1.1 00 01-Aug-18 vi 03 26-Jul-20
11.1.2 00 01-Aug-18 12A.1 12A.1.1 02 01-May-19
11.2 11.2.1 00 01-Aug-18 12A.1.2 02 01-May-19
11.2.2 00 01-Aug-18 12A.1.3 02 01-May-19
11.2.3 00 01-Aug-18 12A.1.4 02 01-May-19
11.2.4 00 01-Aug-18 12A.1.5 02 01-May-19
11.2.5 00 01-Aug-18 12A.1.6 02 01-May-19
11.2.6 00 01-Aug-18 12A.1.7 02 01-May-19
11.2.7 00 01-Aug-18 12A.1.8 02 01-May-19
11.2.8 00 01-Aug-18 12A.1.9 02 01-May-19
11.2.9 00 01-Aug-18 12A.1.10 02 01-May-19
11.2.10 00 01-Aug-18 12A.2 12A.2.1 02 01-May-19
11.2.11 00 01-Aug-18 12A.2.2 02 01-May-19
11.2.12 00 01-Aug-18 12A.2.3 02 01-May-19
11.2.13 00 01-Aug-18 12A.2.4 02 01-May-19
11.2.14 00 01-Aug-18 12A.2.5 02 01-May-19
11.3 11.3.1 00 01-Aug-18 12A.2.6 02 01-May-19
11.3.2 00 01-Aug-18 12A.2.7 02 01-May-19
11.3.3 00 01-Aug-18 12A.2.8 02 01-May-19
11.3.4 00 01-Aug-18 12A.2.9 02 01-May-19
11.4 11.4.1 00 01-Aug-18 12A.2.10 02 01-May-19
11.4.2 00 01-Aug-18 12A.2.11 02 01-May-19
11.4.4 00 01-Aug-18 12A.2.12 02 01-May-19


12A.3 12A.3.1 02 01-May-19 12A.16.10 02 01-May-19

12A.3,2 02 01-May-19 12A.17 12A.17.1 02 01-May-19
12A.3.3 02 01-May-19 12A.17.2 02 01-May-19
12A.3.4 02 01-May-19 12A.17.3 02 01-May-19
12A.4 12A.4.1 03 26-Jul-20 12A.17.4 02 01-May-19
12A.4.2 02 01-May-19 12A.17.5 02 01-May-19
12A.4.3 04 01-May-21 12A.17.6 02 01-May-19
12A.4.4 02 01-May-19 12A.17.7 02 01-May-19
12A.5 12A.5.1 02 01-May-19 12A.17.8 02 01-May-19
12A.5.2 02 01-May-19 12A.17.9 02 01-May-19
12A.6 12A.6.1 02 01-May-19 12A.17.10 02 01-May-19
12A.6.2 02 01-May-19 12A.17.11 02 01-May-19
12A.6.3 02 01-May-19 12A.17.12 02 01-May-19
12A.6.4 02 01-May-19 12A.17.13 02 01-May-19
12A.7 12A.7.1 03 26-Jul-20 12A.17.14 03 26-Jul-20
12A.7.2 02 01-May-19 12A.18 12A.18.1 03 26-Jul-20
12A.7.3 02 01-May-19 12A.18.2 03 26-Jul-20
12A.7.4 02 01-May-19 12A.19 12A.19.1 03 26-Jul-20
12A.8 12A.8.1 02 01-May-19 12A.19.2 04 01-May-21
12A.8.2 02 01-May-19 12A.19.3 04 01-May-21
12A.8.3 02 01-May-19 12A.17.4 02 01-May-19
12A.8.4 02 01-May-19 12A.19.5 02 01-May-19
12A.9 12A.9.1 02 01-May-19 12A.19.6 04 01-May-21
12A.9.2 02 01-May-19 12A.19.7 02 01-May-19
12A.10 12A.10.1 02 01-May-19 12A.19.8 02 01-May-19
12A.10.2 02 01-May-19 12A.20 12A.20.1 02 01-May-19
12A.11 12A.11.1 02 01-May-19 12A.20.2 04 01-May-21
12A.11.2 02 01-May-19 12A.20.3 04 01-May-21
12A.12 12A.12.1 02 01-May-19 12A.20.4 04 01-May-21
12A.12.2 03 26-Jul-20 12A.20.5 04 01-May-21
12A.12.3 02 01-May-19 12A.20.6 02 01-May-19
12A.12.4 02 01-May-19 12A.20.7 02 01-May-19
12A.13 12A.13.1 02 01-May-19 12A.20.8 04 01-May-21
12A.13.2 02 01-May-19 12A.20.9 04 01-May-21
12A.14 12A.14.1 02 01-May-19 12A.20.10 02 01-May-19
12A.14.2 02 01-May-19 12A.20.11 02 01-May-19
12A.14.3 02 01-May-19 12A.20.12 02 01-May-19
12A.14.4 02 01-May-19 12A.20.13 02 01-May-19
12A.14.5 02 01-May-19 12A.20.14 02 01-May-19
12A.14.6 02 01-May-19 12A.20.15 02 01-May-19
12A.15 12A.15.1 02 01-May-19 12A.20.16 02 01-May-19
12A.15.2 02 01-May-19 12A.20.17 02 01-May-19
12A.15.3 02 01-May-19 12A.20.18 02 01-May-19
12A.15.4 02 01-May-19 12A.21 12A.21.1 04 01-May-21
12A.16 12A.16.1 02 01-May-19 12A.21.2 04 01-May-21
12A.16.2 02 01-May-19 12A.21.3 02 01-May-19
12A.16.3 02 01-May-19 12A.21.4 02 01-May-19
12A.16.4 02 01-May-19 12A.21.5 02 01-May-19
12A.16.5 02 01-May-19 12A.21.6 04 01-May-21
12A.16.6 02 01-May-19 12A.21.7 03 26-Jul-20
12A.16.7 02 01-May-19 12A.21.8 03 26-Jul-20
12A.16.8 02 01-May-19 12A.21.9 03 26-Jul-20
12A.16.9 02 01-May-19 12A.21.10 02 01-May-19


12A.22 12A.22.1 03 26-Jul-20 12A.23 12A.23.1 02 01-May-19

12A.22.2 03 26-Jul-20 12A.23.2 02 01-May-19
12A.22.3 02 01-May-19 12A.24 12A.24.1 02 01-May-19
12A.22.4 02 01-May-19 12A.24.2 02 01-May-19
PT. TRAVIRA AIR
Capt. HERIBERTUS W.
OPERATION MANAGER

RECORD OF REVISION
RECORD OF REVISION
DATE BY
Rev No.
Issue Inserted (Name and Sign)
00 01-Aug-18 01-Aug-18 PNA

01 14-Jan-19 14-Jan-19 PNA
02 01-May-19 01-May-19 PNA
03 26-Jul-20 26-Jul-20 PNA
04 01-May-21 01-May-21 PNA
05 16-Oct-22 16-Oct-22 PNA
Instructions:
1. Retain this record in front of the document

2. On receipt of revisions, insert revised page in the document, and enter revision number, issue
date, date inserted, name and sign.
.

RECORD OF REVISION

RECORD OF TEMPORARY REVISION
Location : Copy No : Assigned To (Job Title) :
DATE Incorporated / Supersedes

Temp Rev Date
BY BY
No. Issue removed
Issue Inserted By Rev No.
date
Instructions:
1. Retain this record in front of the document

2. On receipt of temporary revisions, insert pages adjacent to the pages affected in accordance
with filing instructions.
3. Enter temporary revision number, issue date, date inserted, name and sign.


LIST OF ACTIVE TEMPORARY REVISION
Temp Rev
DATE SUBJECT COMMENTS
No.
Instructions:
o Retain this list in adjacent to the Record of Temporary Revision in the front of the document
o Only Active Temporary Revisions appear in this list. All other Temporary Revisions should be
removed from the document.
o This list will be revised each time that Temporary Revisions are issued, revised, or
incorporated by normal revision.


REVISION HISTORY
REVISION HISTORY
Section –
Rev
Date Sub Page No. Description of Changed
No.
Section
Initial Issue, Total Revision due to Format
00 01-Aug-18 All All
Migration from COM to OM
01 14-Jan-19 - C.1 Cover
- C.2 Control Page
0.3 0.3.1 – 0.3.6 List of Effective Pages
0.7 0.7.1 Revision History
1.2 1.2.1 – 1.2.3 Content Revision
2.5 2.5.1 Content Revision
3.6 3.6.3, 3.6.5 Content Revision
5.16 5.16.1 Added Content and Revision
5.22 5.22.1 Added Content and Revision
7.1 7.1.4 – 7.1.5 Added Content
8.18 8.18.1 – 8.18.4 New Content

12A.1 12A.1.1 – 12.A.10 Content Revision and Correction
12A.8 12A.8.1 – 12A.8.4 New Sub Section Added
12A 12A.9.1 – 12A.20.2 Renumbering due to Sub Section added
12A.9 12A.9.4 -12A.9.6 Added Content
12A.15 12A.15.3 Content Revision
12A.16 12A.16.2 - 12A.16.3 Content Revision
12A.18 12A.18.1 - 12A.18.4 Content Revision
12C All Section 12C New Header
12C.1 12C.1.1 - 12C1.5 Added Content
12C.3.1, 12C.3.2,
12C.3 12C.3.4, 12C.3.5, Added Content and Revision
12C.3.12, 12C.3.13
Document No: OM-01-00-401 Revision: 01 Date: 14-Jan-19 Page: 0.7.1

REVISION HISTORY
Section –
Rev
Date Sub Page No. Description of Changed
No.
Section
12C.4 12C.4.1 - 12C.4.2 New Sub Section Added
12C 12C.5.1 – 12C.9.2 Renumbering due to Sub Section added
12C.6 12C.6.2 - 12C.6.7 Added Content

12C.8 12C.8.1 - 12C.8.7 Added Content
12.D.3 12D.3.3, 12D.9.4 Added Content
12.D.7 12D.7.8 – 12D.7.9 Added Content
02 01-May-19 - C.1 Cover
- C.2 Control Page
1 1.2.3 – 1.3.2 Content Revision
2 2.2.1, 2.4.2, 2.9.2 Content Revision
3.3.1, 3.4.1,
3 3.4.3 – 3.4.6, 3.5.2, Content Revision
3.6.2 – 3.6.8, 3.9.1
4 4.7.1, 4.8.1, 4.10.1 Content Revision
5.1.1, 5.2.1 – 5.2.7,
5.3.2, 5.6.1, 5.17.1,
5 Content Revision
5.19.1, 5.20.1, 5.24.1,
5.25.1
6.1.1, 6.1.2, 6.1.5,
6 Words Correction
6.1.6
7.3.3, 7.3.4, 7.5.3,
7 7.5.4, 7.5.12 – 7.5.14, Content Revision
7.6.1, 7.8.1
7.9 7.9.1 – 7.9.2 New Sub Section Added
7 7.10.1 – 7.12.6 Renumbering due to Sub Section added
8 8.1.2 Content Revision
8.19 8.19.1 – 8.19.4 New Section Added
12A All Section 12A New Page Number
12B All Section 12B New Page Number
03 26-Jul-20 - C.1 Cover
- C.2 Control Page
0.7 0.7.2 – 0.7.4 Revision History
Document No: OM-01-00-401 Revision: 03 Date: 26-Jul-20 Page: 0.7.2

REVISION HISTORY
Rev Section –
Date Page No. Description of Changed
No. Sub Section
3 I – ii Content Revision
3.4 3.4.1, 3.4.3, 3.4.5 Content Revision

5.13 5.13.1 – 5.13.2 Sub Section Removed
5.13 – 5.24 5.13.1 – 5.24.2 Content Revision
7 ii Sub Section Revision
8.15 8.15.3 Sub Section Removed
12A Iv – vi Sub Section Added

REVISION HISTORY
Rev Section –
No. Sub Section
12A.18 12A.18.1 – 12A.18.2 Content Revision

12A.21 12A.21.7 – 12A.21.9 Content Revision
12B All Section 12B Section Removed
04 01-May-21 - C.1 Cover
1 i Content Revision
5 ii Content Revision
5.5 5.5.1 Content Revision, Sub. Sec.5.5.5 removed
Document No: OM-01-00-401 Revision: 04 Date: 01-May-21 Page: 0.7.4

REVISION HISTORY
Rev Section –
No. Sub Section
7 i Content Revision
ii Content Revision

7.5.11 – 7.5.12,
7.5 Content Revision
7.5.14
8 ii Content Revision
8.2 6.2.1 - 8.2.4 Content Revision
8.4 8.4.1 - 8.4.3 Content Revision
8.17 8,17,1 – 8.17.3 Content Revision
8.20 8.20.1 New Sub Section
12A.19.2 – 12A.19.3,
12A.19 Content Revision
12A.19.6
12A.20.2 – 12A.20.5
12A.20.8 – 12A.20.9
12A.21.1 – 12A.21.2 ,
12A.21.6
05 16-Oct-22 - C.1 Cover
04 0.4.1 Record of Revision Edited

REVISION HISTORY
Rev Section –
No. Sub Section
0.7 0.7.5 – 0.7.6 Revision History
7.3 7.3.2 – 7.3.4 Content Revision, Table Content Revision
Instruction:
1. Retain this list in front of the document.
2. Each revised page must have detailed description on its change.
3. This list will be revised each time that normal Revisions are issued.

ABREVIATIONS
ABREVIATIONS
AFT Aft Facing Seat

AFM Aircraft Flight Manual
Airborne An engineer assigned to occupy the over wing row seat during take-off landing
Mechanic and shall open the window exit and assist passenger evacuation during
emergency.
Aircrew Means persons assigned to performed duty on aircraft during flight, e.g. Cockpit
Crew, Flight Attendant.
Airtime Elapsed time between airborne and touch down of the flight.
AOC Aircraft Operator Certificate
AOG Aircraft On Grounded
AOM Aircraft Operation Manual
APU Auxiliary Power Unit
ATC Air Traffic Control
BCF Bromo Chloro Di Flouro
C Celsius
CAA Civil Aviation Authority
Cabin Occupants Passenger plus all flight attendant.
Cabin Pressure Pressure altitude corresponding to the pressure in the cabin at the aircraft.
Child A person between 2 and 12 years of age.
CASR Civil Aviation Safety Regulation
CAT Clear Air Turbulence
CO Carbon Monoxide
CO2 Carbon DI Oxide
Flight Deck A crewmember assigned duty in the cockpit during flight time.
Crewmember • PILOT : The Flight crewmember occupying the flight deck left hand seat.
• SIC : The Flight crewmember occupying the flight deck right hand seat.
CPR Cardio Pulmonary Resuscitation
Crewmember A person assigned duty in an aircraft during flight time
DG Dangerous Good
DGCA Directorate General Civil Aviation
ELT Emergency Locator Transmitter
ETA Estimated Time of Arrival
ETD Estimated Time of Departure
F/A Flight Attendant
“Assist” Flight C
They are in addition the required primary cabin crew and are seatedf on the inboard
Attendant seats, and shall establish even flow of passengers during emergency situation. In
the event that the primary crew is incapacitated, the “assist crew” shall take over
the duties of the primary crew.

ABREVIATIONS
“Primary” Flight They are those occupying the outboard seats and are responsible for emergency
Attendant operation of the doors and passenger evacuation.
Flight Altitude Altitude above sea level at which the aircraft is operated
Flight Duty The entire period between the scheduled reporting time for duty (commencement)
at home and last reporting from duty (termination) at home base. It could be
consist have once or more journeys.
Flight Time Total time from the movement of the aircraft under its own power for the purpose of
taking off until the moment it comes to rest at the end of the flight (block to block)
F/O First Officer
FAK First Aid Kit
FAM Flight Attendant Manual
FAR Federal Aviation Regulation
FOO Flight Operation Officer
Ft Feet
GPU Ground Power Unit
Ground Time Means the flight elapse on the ground between arrival and the following departure
time (less than minimum rest time
HF High Frequency (3-30 MHz)
IATA International Air Transport association
ICAO International Civil Aviation Organization
Infant A person has not reached his or her second birthday
Kg Kilogram
Km Kilometer
Kts Knots
Lbs Pounds
LH Left Hand
LED Light Emitting Diode
Medevac When carrying sick person on medical evacuation with other passenger on board,
they shall occupy to aft section of the cabin, subject to space availability and the
head facing the front
MEL Minimum Equipment List

NTSB National Transportation Safety Board
NOTOC Notification To Captain
NOTAM Notification TO Airman
OBS Observer
Any pilot additional to the basic flight crew complement listed on the crew manifest
for observer duty on the flight deck. A passenger seat shall be provided it the
scheduled duty period exceeds 6 hours
O2 Oxygen
OM Operation Manual
PA Public Address
PAS Public Address System
PBE Portable Breathing Equipment
PF Pilot Flying

ABREVIATIONS
PIC Pilot In Command

The pilot responsible for the operation and safety of the aircraft during flight time
PNF Pilot Not Flying
PIS Passenger information Sheet
RWY Runway
R/T Radio Telephone
RH Right hand
RTB Return To Base
RTA Return To Apron
SOP Standard Operation Procedure

SAR Search And Rescue
SIC Second In Command
Shall, Should “Shall” or an action verb in the imperative shall, means that the
and May application of the rule, procedure or provision is
mandatory
“Should” the application of a procedure or provision is
recommended
“May” the application of a procedure or provision is optional
Structural Seat Seat equipment with a seatbelt of a full harness normally used by crew
TBA To Be Advised
TBD To Be Determine
Transit Time The time ground at a time station, from arrival to departure, which forms part of a
duty period and less than ground time
TUC Time of Useful Consciousness
TWY Taxiway
U/S Unserviceable
UTC Universal Time Coordinate
VHF Very High Frequency
AVIATION ALPHABETS TERMINOLOGY
A. Alpha H. Hotel O. Oscar V. Victor

B. Bravo I. India P. Papa W. Whiskey
C. Charlie J. Juliet Q. Quebec X. X-Ray
D. Delta K. Kilo R. Romeo Y. Yankee
E. Echo L. Lima S. Sierra Z. Zulu
F. Foxtrot M. Mike T. Tango
G. Golf N. November U. Uniform

ABREVIATIONS

GENERAL INFORMATION
SECTION 1 GENERAL INFORMATION
SECTION 1 GENERAL INFORMATION ......................................................................... I
1. GENERAL INFORMATION ............................................................................... 1.1.1

1.1 ORGANIZATION CHART ...................................................................................... 1.1.1
1.2 FLIGHT ATTENDANT TRAINING ......................................................................... 1.2.1
1.2.1 Introduction .....................................................................................................1.2.1
1.2.1.1 General ....................................................................................................1.2.1
1.2.1.2 Certification of Training ...........................................................................1.2.1
1.2.1.3 Definition of Training ...............................................................................1.2.1
1.2.1.3.1 Initial Training ..........................................................................................1.2.1
1.2.1.3.2 Transition Training ..................................................................................1.2.2
1.2.1.3.3 Initial Equipment Training ....................................................................... 1.2.2
1.2.1.3.4 Differences Training ................................................................................1.2.2
1.2.1.3.5 Recurrent Training ..................................................................................1.2.2
1.2.1.3.6 Re-qualification Training ......................................................................... 1.2.2
1.2.1.3.7 Up Grade Flight Attendant 2 to Flight Attendant 1 Training ................... 1.2.2
1.2.1.3.8 Flight Training and Flight Check ............................................................. 1.2.2
1.2.1.3.9 Competency Check ................................................................................1.2.2
1.2.1.3.10 Flight Attendant Instructor Training ....................................................... 1.2.2
1.2.2 Policies and Procedures .................................................................................1.2.3
1.2.2.1 Re-Testing after Failure ..........................................................................1.2.3
1.2.2.2 Scope.......................................................................................................1.2.3
1.2.2.3 Policy .......................................................................................................1.2.3
1.2.2.4 Training Materials ....................................................................................1.2.3
1.2.2.5 Testing / Checking...................................................................................1.2.3
1.2.2.6 Record Keeping.......................................................................................1.2.3
1.2.2.7 Instructor and Student Courseware ........................................................ 1.2.3
1.3 DUTIES AND RESPONSIBILITIES....................................................................... 1.3.1
1.3.1 Aircrew Definitions ..........................................................................................1.3.1
1.3.2 Pilot in Command (PiC) ..................................................................................1.3.1
1.3.3 Second in Command (SiC) .............................................................................1.3.1
1.3.4 Flight Attendant ...............................................................................................1.3.1
Document No: OM-01-00-401 Revision: 04 Date: 01-May-21 Page: i

GENERAL INFORMATION
Document No: OM-01-00-401 Revision: 04 Date: 01-May-21 Page: ii

GENERAL INFORMATION
1. GENERAL INFORMATION
1.1 ORGANIZATION CHART
- Refer to OM Part A. Operation Manual section 1.2.1 Travira Air Organization Chart

GENERAL INFORMATION

GENERAL INFORMATION
1.2 FLIGHT ATTENDANT TRAINING
1.2.1 Introduction
1.2.1.1 General
All Flight Attendants personnel will receive training, testing, and checking according to the appropriate
category of training as described in this chapter. Courses are designed to insure that Flight Attendants
are fully qualified to serve unsupervised and perform all duties assigned and described in the company
approved In-flight Safety manuals and applicable CASR. Emphasis on safety and excellence in
service shall at all times be the ultimate goal. The DGCA approved Flight Attendant company training
program is consist of the following categories:
INITIAL TRAINING for:
a. Newly – Hired personal (Un-Qualified flight Attendant)
b. Qualified Flight Attendant from others company (Standardization Training)
TRANSITION TRAINING
INITIAL EQUIPMENT TRAINING
DIFFERENCES TRAINING
RECURRENT TRAINING
RE-QUALIFICATION TRAINING
UPGRADE TRAINING
Hourly allocations listed may be increased as deemed necessary or decreased due to study material
as approved by the DGCA. Any adjustments in the training hours will be coordinated with the Principal
Operations Inspector (POI). The training hours specified in the appropriate curriculum segment
outlines will be determined by the programmed hours specified in CASR Part 121 with modifications
as approved by the DGCA.
1.2.1.2 Certification of Training
Each Instructor or supervisor who is responsible for a particular ground training subject, course of
training, flight check, or competence check shall certify as to the proficiency and knowledge of the
Flight Attendant concerned upon completion of that training or check. That certification (check form)
shall be made a part of the Flight Attendant training record.
1.2.1.3 Definition of Training
1.2.1.3.1 Initial Training

This category of training is for:
Newly-hired personnel which may come from:
1. Un-qualified Flight Attendant
Personnel who does not have a qualification as Flight Attendant or who does not have a Flight
Attendant Certificate (FAC)

GENERAL INFORMATION
2. Qualified Flight Attendant from others company (Standardization Training)

a. Personnel who has already had a qualification as Flight Attendant with specific type rating
from other companies with DGCA FAC
b. Personnel who has already had a qualification as Flight Attendant with specific type rating
from other companies with NON-DGCA FAC
1.2.1.3.2 Transition Training
Transition training required for Flight Attendant who have qualified and served in the same capacity
on another Aircraft of the same group. For example: Flight Attendant in B737-500 who becomes to
be Flight Attendant A320. Both Aircraft are turbo jet and the Flight Attendant was previously
qualified.
1.2.1.3.3 Initial Equipment Training
This Category of Training is for an Flight Attendant who has been previously trained and qualified by
the operator (not new hires) and who is qualifying on an aircraft of a different group (Group I helicopter,
reciprocating, and turbo propeller – powered. And Group II is turbo jet – powered)
For example, a Flight Attendant on a Boeing B-737 is qualifying as a Flight Attendant on ATR-72.
1.2.1.3.4 Differences Training
This category of training is for a Flight Attendant qualified and current on an aircraft type and
model/series that is to be qualified on an aircraft of the same type and model/series with significant
differences are given differences training when required by the DGCA. For example: Flight Attendant
in B737-CL who becomes to be Flight Attendant B737-NG. Both Aircraft are turbojet and the Flight
Attendant was previously qualified.
1.2.1.3.5 Recurrent Training
This category of training is for a Flight Attendant trained and qualified by company who must receive
recurring training and a competency check once within 12 (twelve) months to maintain currency.
1.2.1.3.6 Re-qualification Training
This category of training is for a Flight Attendant trained and qualified by Company who has become
unqualified to serve due to not having received recurrent training and competency check within more
than 24 months
1.2.1.3.7 Up Grade Flight Attendant 2 to Flight Attendant 1 Training
This category of training is for a Flight Attendant trained and qualified by Company who is being
positioned on higher level
1.2.1.3.8 Flight Training and Flight Check
Flight Training and Flight Check is conducted after successful completion of Initial, Aircraft Type,
Differences, Re-qualification and Up Grade training, each Flight Attendant trainee will be scheduled
for flight training and flight check with number of sectors (I leg = 1 sector = minimum 1 hour). A Flight
Attendant Supervisors will observe the trainee performing the duties of a Flight Attendant. There may
be no more than three (3) trainees per one (1) Flight Attendant Supervisor.
1.2.1.3.9 Competency Check
Competency check is a check program for Flight Attendant with the aim to check and evaluate Flight
Attendant competencies. The Competency check shall be valid to the first day of the twelve (12)
months following the month in which the competency check was taken.
1.2.1.3.10 Flight Attendant Instructor Training
Training required for candidate and additional instructor rating.

GENERAL INFORMATION
1.2.2 Policies and Procedures
1.2.2.1 Re-Testing after Failure
Purpose
To identify the policies and procedures to follow when a trainee does not achieve the minimum
required standard for satisfactory course completion.
1.2.2.2 Scope
This policy applies to any trainee participating in a course of instruction covered by this manual.
1.2.2.3 Policy
Quizzes
1. To obtain a pass, a candidate must score an at least of 80% in each group examination. If a
candidate scores below 80%, he/she will be required to re-sit for the examination within one
week after the completion of the course.
2. Trainees who score below 80% in the re-sit or fail to take the examination for 3 times are
considered to have failed the course examination and released to Chief Flight Attendant for
further disposition
1.2.2.4 Training Materials
Document that are Authorized by the Company shall be used for the conduct of training and
Evaluation.
1.2.2.5 Testing / Checking
Orally questions as a quiz, written test and practical/drills.
1.2.2.6 Record Keeping
Successful completion of training is recorded in personal folder training (refer to OM D Appendix A)
1.2.2.7 Instructor and Student Courseware
Instructor and student courseware are the latest revision of:

1. CASR 121
2. Operation Manual part. A
3. Operation Manual part. D
4. Flight Attendant Manual ( FAM )

GENERAL INFORMATION

GENERAL INFORMATION
1.3 DUTIES AND RESPONSIBILITIES
1.3.1 Aircrew Definitions
Aircrew is the person who is assigned certain duties on an aircraft during a flight. Both members
consist of Flight Crews and Flight Attendants including trainees in both of group.
1.3.2 Pilot in Command (PiC)
The Pilot in Command is the authorized leader of a journey, who is qualified captain for the sector
travelled within the journey.
When more than one captains qualified to be Pilot in Command for flight, only one can function as PiC
and other as Co-Pilot.
1.3.3 Second in Command (SiC)
Is the rank given to a pilot who hold at least current CPL instrument and qualified to fly a certain type
of aircraft according to the criteria legalized by DGCA, who then given duties and authority as a Co-
Pilot during a flight.
1.3.4 Flight Attendant
A crewmember who performs, in the interest of safety of passenger, duties assigned by the operator
or the pilot in command of the aircraft, but who shall not act as flight crewmember.
Flight Attendant shall:

• Attends and participates in annual recurrent training, instructional courses or other meetings
necessary or requested by the company to ensure the development of skills, knowledge,
experience and confidence in the duties and responsibilities associated with the flight
attendant position.
• Report for duty as assigned by crew scheduling and fully prepared in accordance with
company policy.
• Maintains grooming/appearance standards and conforms to uniforms regulations as set forth
by company
• Maintains knowledge of all emergency and service equipment and procedures for it uses.
• Provide maximum safety and attention at all time while passengers are onboard the aircraft.
• Performs all assigned pre-flight duties to ensure proper maintenance of safety/service
equipment, adequate provision of food/beverage items, proper cleaning of the aircraft cabin,
and emergency briefing to passengers
• Communicates with all passengers and ground handling personnel in a pleasant, considerate,
and attentive manner.
• Complies with all landing and post-landing duties, including clearance of all official agencies
as required
• Report all discrepancies to Chief Flight Attendant by Travira’s email

GENERAL INFORMATION

REGULATIONS
SECTION 2 REGULATIONS
SECTION 2 REGULATIONS .......................................................................................... I
2. REGULATIONS ................................................................................................ 2.1.1

2.1 FLIGHT ATTENDANT MANUAL........................................................................... 2.1.1
2.2 OPERATIONAL MANUALS TO BE CARRIED .................................................... 2.2.1
2.3 OPERATIONAL MANUAL AMENDMENT AND REVISION ................................ 2.3.1
2.3.1 Amendments and Revisions ..................................................................................... 2.3.1
2.4 CREW HEALTH PRECAUTIONS ......................................................................... 2.4.1
2.4.1 General ..................................................................................................................... 2.4.1
2.4.2 Alcohol ...................................................................................................................... 2.4.1
2.4.3 Narcotics and Drugs.................................................................................................. 2.4.1
2.4.4 Pharmaceutical Preparations / Sleeping Tablets ...................................................... 2.4.2
2.4.5 Company Policy on Testing For Abuse of Drugs & Alcohol ...................................... 2.4.2
2.4.6 Narcotics and/or Drugs ............................................................................................. 2.4.2
2.4.7 Illness ........................................................................................................................ 2.4.3
2.4.8 Immunization............................................................................................................. 2.4.3
2.4.9 Deep Sea Diving ....................................................................................................... 2.4.4
2.4.10 Blood Donation ......................................................................................................... 2.4.4
2.4.11 Meal Precautions ...................................................................................................... 2.4.4
2.4.12 Sleep and Rest ......................................................................................................... 2.4.4
2.4.13 Fitness ...................................................................................................................... 2.4.5
2.4.14 Surgical Operations................................................................................................... 2.4.5
2.4.15 Stress ....................................................................................................................... 2.4.5
2.5 OPERATION ON MORE THAN ONE TYPE OR VARIANT ................................. 2.5.1
2.5.1 Non-Revenue Flights—Procedures and Limitations ................................................. 2.5.1
2.5.1.1 Passenger Carrying Flights ..................................................................... 2.5.1
2.5.1.2 Non-Passenger Flights ............................................................................2.5.1
2.6 FLIGHT AND DUTY TIME LIMITATIONS AND REST REQUIREMENTS .... 2.6.1
2.7 THREE LETTER CODES (TLC) ............................................................................ 2.7.1
2.8 COMPANY ID-CARDS .......................................................................................... 2.8.1
2.9 UNIFORMS & CONDUCT ..................................................................................... 2.9.1
Document No: OM-01-00-401 Revision: 00 Date: 01-Aug-18 Page : i

REGULATIONS
Document No: OM-01-00-401 Revision: 00 Date: 01-Aug-18 Page : ii

REGULATIONS
2. REGULATIONS
2.1 FLIGHT ATTENDANT MANUAL
It shall be ensured that the FAM contains all instructions and information necessary for personnel to
perform their duties. Each holder of FAM is responsible for keeping himself up to date with the
amendments or revisions supplied by Travira Air
All personnel are required to comply with regulations and procedures as defined in the Manual and
are applicable to their duties.
Document No: OM-01-00-401 Revision: 00 Date: 01-Aug-18 Page : 2.1.1

REGULATIONS

REGULATIONS
2.2 OPERATIONAL MANUALS TO BE CARRIED
Hard copy of the Flight Attendant Manual shall be available to all Flight Attendant.
Form of the manual may be printed or in any form approved by the DGCA
Each FAM must:
1. Include instructions & information to guide personnel to perform duties safely.
2. Easy to read and easy to revise.
3. Have the last date of revision on each page.
4. Not contrary with CASR.
All Flight Attendants shall:

1. Keep the manual up to date.
2. Have the manual accessible when performing duties.
Document No: OM-01-00-401 Revision: 02 Date: 01-May-19 Page : 2.2.1

REGULATIONS

REGULATIONS
2.3 OPERATIONAL MANUAL AMENDMENT AND REVISION
2.3.1 Amendments and Revisions
The operations manual is issued on the authority of PT.Travira Air and the Operation Manager will
authorize all amendments to it, as required by the company or competent Authorities. All amendments
will be in the form or printed, replacement pages or notice to aircrew
Revision pages will be annotated to show the date if issues (and effective date if different), whether
temporary or permanent, the amendment list number and the portion of the text which has been
revised, as indicated by vertical marginal lines adjacent to the changes. Each amendment will be
accompanied by a revised list of effective pages with their dates of issues and by a certificated of
receipt/incorporation. An amendment list record shall be maintained at the front of each manual
Amendments should be entered immediately on receipt and the amendment record completed.
Certificate of incorporation should be returned to the Technical Library as soon as possible after the
amendments have been completed.
Details of revisions which may be urgently required in the interests of flight safety or which are
supplementary to the operations manual will be promulgated as Notice To Aircrew. Those of the
temporary nature will be canceled as soon as they are no longer relevant. Those of long-term
application will be incorporated into the manual when it is next amender or within six months of their
effective date whichever is the sooner.

REGULATIONS

REGULATIONS
2.4 CREW HEALTH PRECAUTIONS
2.4.1 General
A crew member’s sickness, illness, or the impairment of his senses and reflexes, by narcotics, drugs
and pharmaceutical preparations or medications, have quite often contributed to incidents and
accidents. Therefore crew health is of the highest importance for and has a direct impact on flight
safety. A crew member shall not perform duties on an aircraft if he is in any doubt of being able to
accomplish his assigned duties, or if FA knows or suspects suffering feels unfit to the extent that the
flight may be endangered.
2.4.2 Alcohol
Use of alcohol in the work place can endanger not only the individual user but also colleague’s clients
and members of the public. Although alcohol consumption may be socially acceptable, it has a
detrimental effect on human skills and efficiency which is particularly noted in relation to flying duties.
The effects of alcohol are primarily related to levels in the blood which vary individually according to the
quantity and rate of consumption and may be significant long after the last alcoholic intake.
Crew Members SHALL NOT:
1. Consume alcohol for a minimum period of 8 hours before standby or reporting for duty.
2. Consume alcohol while on standby or during the flight duty period.
3. Commence a flight duty period with a blood alcohol level in excess of 0.2. mg per ml (milligrams
per millilitre), or 90 micrograms alcohol per litre exhaled breath.
4. Use excessive amounts of alcoholic beverages during the 24 hour period prior to reporting for
duty.
5. Consume alcoholic beverages whilst in Travira Air uniform. It is also prohibited for uniformed
employees to visit any establishment whose primary purpose it is to sell, dispense or serve
alcoholic beverages.
There is simply no way of increasing the dissipation of alcohol or alleviating a hangover. Alcohol also
renders a crew member much more susceptible to disorientation and hypoxia.
2.4.3 Narcotics and Drugs
For crew members, the consumption or use of narcotics or drugs (except alcohol and nicotine) is strictly
prohibited unless a medical doctor had determined that such consumption or use is absolutely necessary
in the interest of the patient’s health. However, in such cases, the crew member concerned shall
commence flight duty only if a duly appointed flight medical doctor has certified that the physical and
mental fitness for such duty is not impaired.
1. The use of narcotics and/or drugs which have not been prescribed by a medical practitioner is
expressly forbidden at any time.
2. The above guidance also applies to sleep inducing drugs.
3. Travira Air has a strong commitment to ensuring the welfare of aviation workers and protecting
the lives and property entrusted to us.
4. Use of psychoactive substances is a growing threat throughout the world to the health and safety
of all people.
5. Employees who engage in problematic substance use not only endanger others, they also put
their jobs in jeopardy. No aviation worker who engages in problematic substance use will be
permitted to perform those duties until Travira Air is satisfied that he or she no longer poses a
risk to aviation safety.

REGULATIONS
6. Society and industry have become increasingly concerned about the dangers of drugs and
alcohol misuse. Travira Air, in common with other leading companies, has defined policies to
take account of the risk to the public, employees and company assets.
Any person suspected to be involved with illegal drugs of any kind may be subjected to drug testing.
If the use of illegal drugs is confirmed by testing, the employee/contractor hall be terminated and will
not be considered for future service with Travira Air
It is Travira Air policy that all licensed staff is periodically tested for abuse of drugs and alcohol. These
tests are administered by selected medical facilities. The tests are to be carried out on a random basis
without prior notification to staff and will occur at least once and at most twice each year for each
person liable to be tested. Additionally, further tests may be carried out on licensed staff following any
accident or incident in which they are involved. Test results will be medically confidential. The
Company will only be informed if a person subject to the test, tests positive for either drugs or alcohol.
In the event of a positive test result, the employee will be immediately suspended from duty and will
complete a medical examination and further tests. In the event that a second positive test results
from this examination, employment will be terminated.
2.4.4 Pharmaceutical Preparations / Sleeping Tablets
Pharmaceutical preparations and sleeping tablets may have a negative effect on flight safety. Flight
Attendant shall seek medical advice on the possible side effects when taking any medications, regardless
whether prescribed or not.
2.4.5 Company Policy on Testing For Abuse of Drugs & Alcohol
It is Travira Air policy that all licensed staff is periodically tested for abuse of drugs and alcohol. These
tests are administered by selected medical facilities. The tests are to be carried out on a random basis
without prior notification to staff and will occur at least once and at most twice each year for each
person liable to be tested. Additionally, further tests may be carried out on licensed staff following
any accident or incident in which they are involved. Test results will be medically confidential. The
Company will only be informed if a person subject to the test, tests positive for either drugs or alcohol.
In the event of a positive test result, the employee will be immediately suspended from duty and will
complete a medical examination and further tests. In the event that a second positive test results from
this examination, employment will be terminated.
2.4.6 Narcotics and/or Drugs
The carriage and use of narcotics and/or drugs which have not been prescribed by a medical
practitioner is expressly forbidden at any time.
The above guidance also applies to sleep inducing drugs.
Travira Air has a strong commitment to ensuring the welfare of aviation workers and protecting the
lives and property entrusted to us.
Use of psychoactive substances is a growing threat throughout the world to the health and safety of
all people.
Employees who engage in problematic substance use not only endanger others, they also put their
jobs in jeopardy. No aviation worker who engages in problematic substance use will be permitted to
perform those duties until Travira Air is satisfied that he or she no longer poses a risk to aviation safety.

REGULATIONS
That means striving to ensure, among other things, that the workplace is free from tge effects of what
is commonly called substance misuse:
1. the use of illegal drugs
2. The misuse of legal drugs or other substances
3. The misuse of alcohol
The company is no one’s person or group’s responsibility, it concerns the whole company
Travira Air is committed to providing a workplace that is safe in every sense and fully productive, so
that everyone can carry out their jobs and fulfill their responsibilities unhindered
The Company will consider any case of structural substance abuse as a problem line any other illness
or physical disorder and threat it in a non-punitive and confidential way
Medication
Drugs and medications, whether prescribed or bought over the counter, may have undesirable side
effects, which are liable to impair the ability of aircrew to carry out their functions. Such effects may
vary considerably between individuals, and in some cases may occur only at altitude. Aircrew taking
prescribed medication should therefore inform the company doctor or seek aero-medical advice before
commencing or continuing with flying duties.
Aircrew taking medication, which does not require a prescription, should seek similar advice and
assurance from the company doctor. A list of the effects of some common medications and drugs is
included below, to be used as a guide. Some of the listed effects may not be experienced by all
individuals. Some are too mild to be noticeable but under certain conditions could have an important
influence. Therefore, under no circumstances should the limitations indicated below be reduced.
2.4.7 Illness
1. Even minor illnesses suffered in day-to-day living can seriously degrade performance of many
tasks vital to flight safety. Illness can produce fever and distracting symptoms that can impair
judgment, memory, alertness and the ability to make calculations. Although symptoms from an
illness may be under adequate control with medication, the medication itself may decrease the
crew members’ performance.
2. Therefore, a crew member should not commence flight duty if suffering from any illness. If any
doubt exists, they should contact Chief FA
2.4.8 Immunization
The World Health Organization’s (WHO) International Health Regulations are used by many countries
to prescribe vaccination of crew members. The Company can order crew members to be immunized
against certain illnesses and require that they have documentation of the immunization.
Medical advice is to be sought concerning the period to be observed before returning to flying duties
following immunization.
It is the responsibility of all crew to ensure that their health certificates are valid and up to date,
appropriate to the country in which they are resident, or to which they may be liable , in the course of
their duties, to travel. Injection remain valid as follow but requirements and validity may change from
time to time, check with the company doctor or his/her representative

REGULATIONS
1. Cholera: Validity 6 months, effective 6 days after the injection or immediately following
revaccination within the period.
2. Tetanus: Validity 5 years, effective immediately following the injection.
3. T.A.B.: Validity 3 years, effective immediately following the injection.
4. Yellow Fever: Validity 10 years, effective 10 days following the injection.
5. Gamma Globulin: Can cause an immune deficiency and has mostly been discontinued.
6. Anti Malaria medication: On company doctor’s advice.
7. Hepatitis & Meningitis: On company doctor’s advice
If any discomfort is experienced by a crew member after an immunization, they shall consult a doctor
before carrying out flight duties.
2.4.9 Deep Sea Diving
A crew member or passenger, who intends to fly after scuba diving to a depth of more than 10 meters,
should allow the body sufficient time to rid itself of excess nitrogen absorbed during diving.
Decompression sickness, due to evolved gas, can occur during exposure to low altitude, and create a
serious in-flight emergency.
Crew members whose sporting activities include deep sea diving to a depth exceeding 10 metres shall
not fly within 24 hours of completing such diving activity.
Diving which requires controlled ascent (decompression diving), may require longer waiting time, and
diving which has not required controlled ascent (no decompression) may require a waiting time of 24
hours, depending on the duration of diving and altitude of flight.
2.4.10 Blood Donation
Crew members should not normally act as blood donors. If, for any reason, they have done so, they are
to advise the Company immediately following each donation, and shall not undertake flying duties for at
least 24 hours after they have given blood.
2.4.11 Meal Precautions
Sensible precautions should be taken to avoid the risk of food poisoning (e.g. from shellfish of dubious
freshness). Particularly when meals are taken or uplifted en route, pilots operating together should
select different items from the menu to reduce the possibility that both of them could become
incapacitated.
2.4.12 Sleep and Rest
Although the controls on flight and duty periods are intended to ensure that adequate opportunities
are provided for crew members to obtain rest and sleep, individuals should ensure that proper
advantage is taken of such opportunities.
A crew member shall not perform duties in flight if he/she knows or suspects that he/she is suffering
from fatigue, or feels unfit to the extent that the flight may be endangered.

REGULATIONS
2.4.13 Fitness
No individual shall act as a member of the crew of Travira Air aircraft if, for any reason, his physical or
mental condition is such that it could endanger the safety of the aircraft or its occupants. If a flight
attendant consume any medicine should advised Chief flight attendant and PIC.
2.4.14 Surgical Operations
Aero-medical advice should be sought prior to returning to flying duties following any surgical
procedure.
Crews should not fly for at least 24 hours following a local anaesthetic injection for dental treatment
and at least 48 hours after a general anaesthetic.
2.4.15 Stress
Stress can impair performance, often in very subtle ways. Difficulties, particularly at work, can occupy
the mind enough to markedly decrease alertness. Distraction can so interfere with judgment, that
unwarranted risks are taken. Stress and fatigue (see above) can be an extremely hazardous
combination. Therefore, when more than usual accumulations of difficulties are being experienced, a
crew member should consider the alternatives to cut down the accumulated factors to attain a
satisfactory situation.
If the Flight attendant experienced stress or fatigue should advised Chief Flight Attendant.

REGULATIONS

REGULATIONS
2.5 OPERATION ON MORE THAN ONE TYPE OR VARIANT
A Flight Attendant may not operate on more than three aircraft types concurrently except that with the
approval of the Authority, the Flight Attendant may operate on four types concurrently provided that
safety equipment and emergency procedures for at least two of the types are similar.
Variants of an aircraft type are considered to be different types if they are not similar in all the following
aspects:
1. Emergency exit operation.
2. Location and type of safety equipment.
3. Emergency procedures.
Flight Attendants are allowed to serve as crewmember on two different aircraft types operation in one
single calendar day, provided that the following guidelines is followed:
1. There is a minimum of 02:00 hours gap time between the operation of one type of aircraft to the
next duty
2. The flight attendant must attend the pre-flight crew member briefing of each operation in
accordance with the regulations stated in FAM section 5.1.2 – 5.1.2.1 – 5.1.2.2
3. Flight duty time limitation is not exceeded (refer to FAM Section 2.6)
2.5.1 Non-Revenue Flights—Procedures and Limitations
2.5.1.1 Passenger Carrying Flights
Lights on which passengers are carried but which are not classed as commercial air transportation
flights (e.g. those carrying company personnel only) should be conducted in accordance with all the
requirement of the operations manual
2.5.1.2 Non-Passenger Flights
When no passengers are carried, as for example during flight crew training, flight test, delivery and
demonstration flights or empty positioning flights, the normal requirements of the operations manual
should be met, with the following exception : mass and balance documentation need not to be raised,
or any copy left on the ground , provided that the PIC will remain responsible for ensuring that the
aircraft is and will remain, within the appropriate mass and balance limits throughout the projected
flight.
Ferry Flight, all emergency procedures must be observed on ferry flight. Baggage, service items, carts,
etc, must be secured and doors must be armed during aircraft surface movement, take off, and
landing. All Flight Attendant should wear a complete uniform and sit in their assigned seat during take
off and landing.
Document No: OM-01-00-401 Revision: 01 Date: 14-Jan-19 Page : 2.5.1

REGULATIONS
Document No: OM-01-00-401 Revision: 01 Date: 14-Jan-19 Page : 2.5.2

REGULATIONS
2.6 FLIGHT AND DUTY TIME LIMITATIONS AND REST REQUIREMENTS
Travira air may assign a Flight Attendant to a duty period only in accordance with the duty limitations
as follows: (Refer to CASR 121-467 and CASR 135-513)
1. Not more than 14 hours (for minimum flight attendant on board).
2. 9 consecutive hours rest period during the 24 hours period preceding the planned completion of
the assignment.
3. Rest at least one day off during any 7 consecutive days period
4. A Flight Attendant is not considered to be scheduled for duty in excess of duty period limitation
if:
a. The flights to which the flight attendant is assigned are scheduled and normally terminate
within the limitations.
b. Due to unforeseen circumstances a delay at the originating stations, results in projected
late arrival at the destination airport.
c. Where unforeseen operational circumstances a delay at the originating station results in a
projected late arrival at the destination airport.
d. Where unforeseen operational circumstances occur, a flight duty period may be extended
by up to 3 consecutive hours provided that:
• The Flight Attendant rest following the time equivalent to the over night.
• The Flight Attendant involved one of the opinions that flight safety will not be
adversely affected by the extended duty.
•
• The Flight Attendant submits a full report on the delays or circumstances surrounding
the extension.
Time Number of Flight Time Flight Duty Rest Requirement
Period Crew
Daily Minimum FA 14 hours 9 hours (1)
Minimum FA 16 hours 12 hours
+1 18 hours 12 hours
Minimum FA 20 hours (2)
+2
Minimum FA
+3
Weekly 30 hours (1) = See Note 1
(2) = See Note 2
Monthly 120hours
Yearly 1200hours
Note 1
The rest period required above may be scheduled or reduced to 8 consecutive hours if
the flight attendant is provided a subsequent rest period of at least 10 consecutive
hours; this subsequent rest period must be scheduled to begin no later than 24 hours
after the beginning of the reduced rest period and must occur between the completion
of the scheduled duty period and the commencement of the subsequent duty period.

REGULATIONS
Note 2
The Company may assign a flight attendant to a scheduled duty period of more than 18
hours, but no more than 20 hours, if the scheduled duty period includes one or more
flights that land or take off outside Indonesian airspace, and if the company has
assigned to the flight or flights in that duty period at least three flight attendants in
addition to the minimum flight attendant complement required for the flight or flights in
that duty period under the company's operations specifications.

REGULATIONS
2.7 THREE LETTER CODES (TLC)
All crew members operating on Company aircrafts are assigned individual three letter codes. These
codes are specific for each crew member and are used in monitoring per formed activities such as
flight duty, training and travel.

REGULATIONS

REGULATIONS
2.8 COMPANY ID-CARDS
All FA’s shall be issued an ID-card. It is the FA’s responsibility to ensure that their ID-card is valid.
The ID-card shall be worn:
1. While on duty.
2. While on ground until doors close.
3. While on ground after doors are opened.
4. At all times at airports.
The ID-card shall not be worn:
1. During in-flight service
In the event of a loss of the ID-card, it shall be reported to Chief Flight Attendant

REGULATIONS

REGULATIONS
2.9 UNIFORMS & CONDUCT
The prime responsibilities of Travira Air FA’s are safety and security of our passengers, and to
represent themselves while on duty in or out of uniform to the public in a manner, which will enhance
the reputation and image of Travira Air
Travira Air provides crew members with the required uniform, which is to be worn according to
Company standard at all times. The uniform is a Company property.
Whether in or out of uniform, crew members are representatives of Travira Air and as such shall always
present themselves in a mature and dignified manner.
The uniform shall be worn in compliance with uniform regulations while on duty. Chewing gum and
smoking while in uniform is not acceptable.
Dry cleaning is the responsibility of the crew member, all uniform items shall be kept clean and pressed
and shoes shall be shined.
Entering a bar or liquor store while wearing any part of a uniform is strictly prohibited. Crew members
shall not drink alcohol while in uniform or wear a uniform while intoxicated.

REGULATIONS

GENERAL SAFETY
SECTION 3 GENERAL SAFETY
3. GENERAL SAFETY .......................................................................................... 3.1.1

3.1 FOREWORD .......................................................................................................... 3.1.1
3.2 GENERAL SAFETY PROCEDURE ...................................................................... 3.2.1
3.3 COMMUNICATION AND COORDINATION ......................................................... 3.3.1
3.4 COORDINATION BETWEEN FLIGHT ATTENDANT AND FLIGHT DECK........ 3.4.1
3.4.1 Command Authority of the Captain ........................................................................... 3.4.1
3.4.2 Flight Deck Distractions or Sterile Flight Deck and no contact period ....................... 3.4.1
3.4.2.1 No Contact Period............................................................................................. 3.4.2
3.4.3 Manipulation of Controls ........................................................................................... 3.4.2
3.4.4 Admission to the Flight Deck..................................................................................... 3.4.3
3.4.5 Closing and Locking Flight Deck Door ...................................................................... 3.4.3
3.4.6 Flight Deck Access.................................................................................................... 3.4.3
3.4.7 Flight Crew Drinks and Meals ................................................................................... 3.4.4
3.4.8 Crew Co-ordination ................................................................................................... 3.4.5
3.4.9 Succession of Command / Rank of Order ................................................................. 3.4.5
3.5 FLIGHT ATTENDANT DUTY WHEN PASSENGER REMAIN ONBOARD ON
TRANSIT ................................................................................................................ 3.5.1
3.5.1 Transit Stop............................................................................................................... 3.5.1
3.5.2 Refueling When Passangers Remain Onboard ........................................................ 3.5.1
3.5.3 Refueling after Embarkation...................................................................................... 3.5.2
3.5.4 Cabin Evacuation during Fuelling/ Defuel/ Boarding ................................................. 3.5.2
3.5.5 Refuelling/ Defueling/ with Passengers Embarking/ Disembarking ........................... 3.5.2
3.6 EXIT SEATING REGULATION ............................................................................. 3.6.1
3.6.1 Definition of an Exit Seating ...................................................................................... 3.6.1
3.6.2 Able Bodied Passengers (ABP”s) ............................................................................. 3.6.2
3.6.2.1 Briefing for one row near to Jungle Survival Kit (JSK) & Life Raft ..................... 3.6.3
3.6.2.2 Briefing for Passengers seat near to Jungle Survival Kit (JSK)......................... 3.6.3
3.6.2.3 Briefing for exit window seating (ATR) .............................................................. 3.6.4
3.6.2.4 Briefing for row near to life raft ......................................................................... 3.6.5
3.7 PASSENGERS BRIEFING .................................................................................... 3.7.1
3.7.1 Pre-flight Briefing....................................................................................................... 3.7.1
3.7.2 Extended overwater operations ................................................................................ 3.7.1
3.8 INFLUENCE OF ALCOHOL AND DRUGS........................................................... 3.8.1
Document No: OM-01-00-401 Revision: 03 Date: 26-Jul-20 Page: i

GENERAL SAFETY
3.9 HAND BAGGAGE ................................................................................................. 3.9.1

3.9.1 Allowed Hand Baggage............................................................................................. 3.9.1
3.9.2 Crew Baggage .......................................................................................................... 3.9.1
3.10 SMOKING POLICY.............................................................................................. 3.10.1
3.11 ILLNESS, INJURY OR DEATH ON BOARD ...................................................... 3.11.1
3.11.1 Illness or Serious Injury On-board ........................................................................... 3.11.1
3.11.2 Death On-board ...................................................................................................... 3.11.1
3.11.3 Oxygen for Medical Use by Passengers ................................................................. 3.11.1
3.12 CARRIAGE OF CARGO IN PASSENGER COMPARTMENT ........................... 3.12.1
3.13 CARRIAGE SECURITY ITEMS .......................................................................... 3.13.1
3.14 PORTABLE ELECTRONIC DEVICES ................................................................ 3.14.1
3.14.1 Use of Portable Electronic Devices ......................................................................... 3.14.1
Document No: OM-01-00-401 Revision: 03 Date: 26-Jul-20 Page: ii

GENERAL SAFETY
3. GENERAL SAFETY
3.1 FOREWORD
Procedures have been established containing crew members duties for all types of operation on the
ground and in flight. These General Safety are outlined in this section
Standard Operating Procedures for general safety are established to ensure that the same procedures
are applied, regardless of aircraft type or combination of crew.
It is the duty of each crew member to adhere to this section as instructed by the Company.

GENERAL SAFETY

GENERAL SAFETY
3.2 GENERAL SAFETY PROCEDURE
Passenger safety is a function Flight Attendant performs. Adhering to safety procedures in accordance
with Civil Aviation Safety Regulation emergency quickly and competently. The basic rules of flight
safety apply.

GENERAL SAFETY

GENERAL SAFETY
3.3 COMMUNICATION AND COORDINATION
Normal communication on board between Flight Attendant and Flight Deck crew is via interphone. In
case of interphone failure at a crew station, communication shall be conducted from the interphone at
the other stations. In case in flight all interphone failure Flight attendant should make a communication
by entering the flight deck personally.
When communicating, all crew members shall use correct terminology as outlined in this Manual.

GENERAL SAFETY

GENERAL SAFETY
3.4 COORDINATION BETWEEN FLIGHT ATTENDANT AND FLIGHT DECK
Effective communication and coordination between Flight Attendant and flight deck crew is essential.
Procedures have been established to ensure effective working relationships between all crew
members on board the aircraft.
3.4.1 Command Authority of the Captain
The PIC is in command of all crewmembers assigned to him from the time they report for flight duty
until released after termination of the flight, while in flight, at transit stations for as long as assigned
him by Travira Air Crew Scheduling. If he becomes incapacitated the Second in Command assumes
command. Command Authority on the ground is PIC
In the accomplishment of his duties relatives to pre-flight preparation, passenger handling, catering
and other similar functions required for timely preparation for flight of for proper passenger handling
in case of delayed flight, the Travira Air representative will require assistance from the crew involved.
His directions to obtain such assistance will be issued to the PIC who will, in turn make crew
assignment to assure effective and efficient performance of the directive activities.
3.4.2 Flight Deck Distractions or Sterile Flight Deck and no contact period
Sterile Flight Deck or Critical phase is defined as any period of flight time including ground operations
where it could reasonably be expected that the safe operation of the aircraft, requires the full attention
and participation of all flight crewmembers (CASR 121-542).
Except for safety-related situations or operational concern Flight Attendants may not contact or enter
the Flight Deck during critical phase of flight, which includes surface movement (taxi), take-off and all
other flight operations conducted below 10.000 feet, except cruise flight.
Note: Taxi is defined as “movement of an airplane under its own power on the surface of an airport”.
Sterile Flight deck can be interrupted for an emergency or safety related item that could potentially be
of danger to the passengers, crew and aircraft.
The sterile Flight Deck will be started after all cabin doors are closed and will be ended when the
aircraft reaches 10.000 feet, at which moment the fasten seat belt sign is OFF during ascent. During
a landing phase, the sterile Flight Deck will be started when the fasten seat belt sign is ON during
descent for landing until the passengers disembarked.
Flight Attendant must concern about the following things:
When to make a call to the Flight Deck:
“Flight Attendant are to make an immediate emergency call upon discovery of any abnormality”
What to call:
“Even in any circumstances where Flight Attendant is not absolutely sure about the emergency
situation, make a call”
How to call:
“Use the interphone to call the Flight Deck”
Situations that do not warrant sterile Flight Deck interruptions:
Non-safety related logbook items:
1. Meals preferences
2. Gate information
3. Misconnected baggage
4. Catering problems
5. Passengers accommodations such as wheelchairs
6. Rude passengers

GENERAL SAFETY
FA1 must contact the flight crew via interphone (Flight Deck permission) for situations that warrant
sterile Flight Deck interruptions:
1. Fire, burning odor or smoke in cabin
2. Medical emergency
3. Unusual noise or vibration
4. Auxiliary power unit (APU) torching
5. Fuel or other fluid leakage
6. Exit door ajar or unable to be armed/disarmed
7. Extreme temperature change
8. Evidence of deicing problems
9. Suspicious, unclaimed bag or package
10. Cart stowage problem
11. Any other condition that seems abnormal or that a flight attendant believes the flight crew
should know about
The information of the emergency situation needs to be accurate and timely, so the Flight Crew can
make an informed assessment and begin remedial processes as soon as possible. The underlying
goal for both Flight Deck and Flight Attendant is the safe and efficient completion of flight with
coordinated efforts showed how synergistic environment could have a positive outcome in an
abnormal situation.
3.4.2.1 No Contact Period
No contact periods, which coincide with the highest workload/risk segments of takeoff and landing.
- During take-off - the no contact period operates between the commencement of the
Take-Off Roll to gear Up
- During Arrival - the no contact period operates between the commencement of gear
down till the runway is vacated or the aircraft has stopped on the runway
Contact with the fight deck for any reason during this period is not permitted, as distractions can disrupt
the flight crew at a critical time
Even if an attempt was made to contact the flight crew during the no contact period it would most likely
be ignored because of the increased workload and prioritization of tasks. Repeated calls could become
an operational hazard. In some circumstances, the flight crew may even be dealing with the problem
being reported. Contacting the flight crew (for safety related issues only) would have to wait until after
the undercarriage was retracted (departure) or the aircraft stopped or turned off the active runway
(arrival).
3.4.3 Manipulation of Controls
No pilot in command may allow any person to manipulate the controls of an aircraft
during flight nor may any person manipulate the controls during flight unless that person
is:
(a) A qualified pilot of the certificate holder operating that aircraft.
(b) An authorized pilot safety representative of the Director who has the permission ofthe pilot in
command, is qualified in the aircraft, and is checking flight operations; or
(c) A pilot of another certificate holder who has the permission of the pilot in command,
is qualified in the aircraft, and is authorized by the certificate holder operating the
aircraft.
Note: Flight Attendant is not allowed to manipulate the control of aircraft at any time.

GENERAL SAFETY
3.4.4 Admission to the Flight Deck
No person other than a required crewmember, credential DGCA inspector conducting an inspection,
shall be admitted to the flight deck unless he has received approval from Manager of Operation, and/or
Pilot in Command. When approved by Manager of Operation and/or Pilot in Command, these following
persons may be admitted to the flight deck on flight: (refer to CASR 121-547 and CASR 135-547)
1. A DGCA inspector performing official duties.
2. Air traffic Controller authorized by the DGCA to observe ATC procedures.
3. An authorized air carrier employee whose duties require an airman certificate.
4. An employee whose duties require his/her presence on the flight deck (when carrying
written authorization from Flight Operation).
5. A technical representative of the aircraft of component manufactures whose duties require
his presence on the flight deck (when carrying written authorization from company and the
DGCA).
6. An employee of the aviation industry or the Indonesian Government whose duties relate to
flight safety or whose duties efficiently would be increased by familiarity with flight
conditions.
7. Any person specifically authorized by company and DGCA.
3.4.5 Closing and Locking Flight Deck Door
It is required to have the Flight Deck doors on passengers carrying aircraft to be closed and locked all
time during flight utilizing door lock mechanism. The moment is when all external doors are closed
following embarkation until any such door is open for disembarkation, except when necessary to
permit access and aggress by authorize person.
3.4.6 Flight Deck Access
1. Access Permission
a. Flight Crew shall always be contacted by interphone to gain access.
b. Access for the crewmember to the Flight Deck is only by permission of the Flight Deck
Crew
c. Flight Crew shall identify visually the cabin crew before allowing to entr
2. Normal Access for CDLS door
a. Normal Access for entering the flight deck refer to FAM section 12
3. Emergency Access
a. Emergency access is allowed only in the following circumstances :
 Pilot incapacitation
 Other emergency situations
b. Emergency access for entering the flight deck refer to FAM section 12.
4. Crew Identification
a. Proper identification,
Name : Sari Ramadhani
Function : FA-1
Purpose : Meal Service
b. Improper identification or by someone’s pressure (i.e.: Hijacking) :

Name : Sari Ramadhani
Function : 123456
Purpose : Open the door
Before the pilot opened the flight deck door, he/she is required to identify visually by using
camera (if equipped) or a spy hole before giving someone permission to enter and ensure that
behind the flight deck door is free from possible intruder

GENERAL SAFETY
When Flight Crew required leave the Flight Deck:

a. FA who is assigned to assist Flight Deck should contact flight deck via interphone prior to
enter
b. Flight Crew who requires to leave the flight deck must identify visually who was behind the
door prior giving permission to enter
c. After the Flight Attendant was in the flight deck, prior leaving the flight deck, the Flight
Crew must brief FA how to lock/unlock the door including to give the location and how to
use the FA chime call button, to prepare a situation of incapacitation of the pilot who is on
control
d. Assisting FA may sit on observer seat behind the Captain seat
e. When the pilot wished to re-enter the flight deck, he/she should establish communication
with flight deck via interphone
f. Assisting FA shall identify visually the returning Flight Crew prior opening the Flight Door
g. After the pilot returned to the flight deck, the FA may leave the Flight Deck. (flight deck
door shall be close and locked). See FAM 12A.2.4 for cockpit door operation.
NOTE
Before leaving the Flight Deck, FA has to ensure that behind the flight deck door is free
from possible intruder. The flight deck door’s light shall remain ON during night flight to
allow identification
3.4.7 Flight Crew Drinks and Meals
To avoid the risk of food poisoning, flight crew members shall not consume same meals.
The PIC and SIC shall not have their meals at the same time. A light snack and drinks may be taken
simultaneously. In the interest of safety, it is important that the flight deck is kept clean and tidy at all
times.
Disposable glasses and meal trays shall always be served with adequate paper napkins in case of
spillage. All drinks shall be passed behind and outboard of the crew to avoid spillage on the centre
console. FA shall always ensure the flight crew is warned before placing any drinks in the flight deck
and shall clear all catering items during turbulence and prior to take – off and landing. The flight deck
shall be checked at regular intervals 20 minutes to ensure that operations are normal, remove any
debris and offer food / drinks.
FA.1 shall nominate a FA to be responsible for flight deck service. FA and flight deck crew should
discuss the flight deck service before a flight. Before entering the flight deck the FA shall contact flight
deck crew via interphone.
Sensible precautions should be taken to avoid the risk of food poisoning (e.g. from shellfish of dubious
freshness). Particularly when meals are taken or uplifted en route, pilots operating together should
select different items from the menu to reduce the possibility that both of them could become
incapacitated.
It is the responsibility of the FA.1 or crew working in the FWD area to consantly check the Flight Deck.
This is a good practice as it not only ensure that the Flight Deck and the FA.1 are in constantly
communication, it also ensure that the Flight Deck are watched over especially when the flight is a
night flight and / or its duration long.
1. The Flight Deck should be check every 20 minutes.
2. Always watch your step when entering and leaving Flight Deck
3. Be careful when serving liquids. No glass or china may be used in the Flight Deck. All
beverages should be served in a paper cup / plastic cup and should be handed directly to the
Flight Deck Crew.
4. Beverages should be removed from the meal tray and should be served separately.
5. Do not fill cups to the rim. Spilled food/beverages could damage to the instruments.

GENERAL SAFETY
6. Upon meal service to the Flight Deck, flight attendant should give time interval minimum of 15
minutes between PIC and SIC. Make sure their food is different, this is a precaution against food
poisoning and contamination.
7. Be aware that the pilots are most occupied just before, during and after take-off and landing.
During the flight, they have their duties to perform and will often be involved in radio
communication. It is essential that FA must be pay attention when entering the Flight Deck. Flight
Deck will be acknowledge FA when they are ready.
8. Flight Deck Crew are permitted to eat before the passengers provided they are eating their
catered meal. However, should they wish to eat meals out of the passengers menu, they will
then have to wait till all passengers have been served
3.4.8 Crew Co-ordination
A crew works together as a team. This is important for normal flight operation; it is essential in an
emergency. FA must know your own emergency responsibilities perfectly. FA must also know the
responsibilities of all other crewmembers. Successful handling of any emergency requires
coordination and teamwork, as well as individual action.
3.4.9 Succession of Command / Rank of Order
The succession of command in connection with the execution of flights will be in the following:
1 PIC
2 SIC (F/O)
3 FA. 1
4 FA. 2

GENERAL SAFETY

GENERAL SAFETY
3.5 FLIGHT ATTENDANT DUTY WHEN PASSENGER REMAIN ONBOARD ON

TRANSIT
3.5.1 Transit Stop
The minimum FA required being on board during transit where passengers remains onboard is half
the aircraft standard complement. Those number of FA shall be uniformly distributed through out the
aircraft to provide the most effective egress of passengers in the event of emergency evacuations ;
1. Aircraft engines shall be shut down
2. At least one floor level exit is opened for passengers deplaning when necessary
3. The certificate holder may substitute for the required flight attendants other persons qualified in
the emergency evacuation procedures for that aircraft as required in 121.417, if these persons
are identified to the passengers
4. If only one flight attendant or other qualified person is on board during a stop, that flight
attendant or other qualified person shall be located in accordance with the certificate holder’s
FAA-approved operating procedures. If more than one flight attendant or other qualified person
is on board, the flight attendant or other qualified person shall be spaced throughout the cabin to
provide the most effective assistance for the evacuation in case of an emergency
5. An announcement is required to remind the passengers NOT TO SMOKE. Smoking is not
allowed on the ramp or jet ways
6. FA.1 has to make announcement :
“Ibu-ibu dan Bapak-bapak yang terhormat, kami mohon anda untuk tetap duduk dengan
membuka sabuk pengaman, tidak merokok dan tidak berjalan-jalan selama proses transit
berlangsung” – “Ladies and Gentlemen, you are requested to remain seated and keep your
seat belt unfasten, do not smoke and walking around in the cabin during transit”
3.5.2 Refueling When Passangers Remain Onboard
For operational reasons, it is sometimes necessary to fuel the aircraft with passengers on board,
boarding, or disembarking. The minimum FA required being on board during refuel where passengers
remains onboard is as the aircraft standard complement. In this instance the following precautions
must be adhered to:
1. Local authorities permission is obtained
2. PIC advises the FA.1 that fuelling with passengers on board will take place when the cabin is
ready.
3. One qualified person, a flight crew member or a maintenance representative, shall be present in
the flight deck at the start of the fuelling process. The fuel process must not start without
permission from this person. This person shall remain in the flight deck until passengers have
disembarked or fuelling process has been terminated and the FA.1 so advised.
4. A two – way communication shall be established and shall remain available by the aircraft’s inter
– communication system or other suitable means between the ground crew supervising the
refueling and the qualified personnel on board the aircraft.
5. Enforce No Smoking regulations
6. The “Fasten Seat Belt” sign shall be OFF and passengers advised to leave their seat belts
unfastened and remain seated except for access to the lavatories.
7. The Flight Deck crew informs FA when fuelling takes place and when it is completed.
8. Passengers are advised of refueling via P/A using announcements from the Announcement
Manual.
9. Cabin lighting shall be suitable to enable the emergency exits to be identified.
10. Cabin aisles and exit areas shall be kept clear of obstructions and all curtains drawn apart.
11. FWD and AFT entry doors shall be open with stairs or an air bridge in position
12. The FA.1 must be stationed at the main entry / exit door to carry out emergency procedures
concerning fire protection and firefighting, handle communication and initiate and direct an
evacuation

GENERAL SAFETY
If the presence of fuel vapour is detected inside the aircraft, or any other hazard arises, refuelling must
be stopped immediately.
FA.1 has to make announcement :
“Ibu-ibu dan Bapak-bapak yang terhormat, diinformasikan proses pengisian bahan bahar
sedang berlangsung, kami mohon anda untuk tetap duduk dengan membuka sabuk
pengaman, tetap menonaktifkan telepon selular, tidak merokok dan tidak berjalan-jalan selama
proses pengisian bahan bakar berlangsung” – “Ladies and Gentlemen, please be informed that
aircraft is being refueled now, you are requested to remain seated and keep your seat belt
unfasten, keep your mobile phone off, do not smoke, and walking around in the cabin”
3.5.3 Refueling after Embarkation
When additional fuel must be tanked after embarkation is completed, the requirement for passengers
stairs or boarding ramp may be disregarded when:
1. All ground equipment is removed from the aircraft
2. Flight Attendant is standing by for immediate evacuation via the slides
3. Interphone contact ground to Flight Deck is establish
FA.1 has to make announcement :
“Ibu-ibu dan Bapak-bapak yang terhormat, diinformasikan proses pengisian bahan bahar sedang
berlangsung, kami mohon anda untuk tetap duduk dengan membuka sabuk pengaman, tetap
menonaktifkan telepon selular, tidak merokok dan tidak berjalan-jalan selama proses pengisian
bahan bakar berlangsung” – “Ladies and Gentlemen, please be informed that aircraft is being
refueled now, you are requested to remain seated and keep your seat belt unfasten, keep your
mobile phone off, do not smoke, and walking around in the cabin”
3.5.4 Cabin Evacuation during Fuelling/ Defuel/ Boarding
Should an evacuation of the aircraft be required during fuelling process requiring the use of slides,
Flight Attendant must ensure that the slide selector level is moved to the ARMED position. Flight
Attendant must check that there are no external hazards present before opening the door and that all
cabin emergency exits are clear of any obstruction.
Discuss procedures for refuelling after door close (with Captain)
3.5.5 Refuelling/ Defueling/ with Passengers Embarking/ Disembarking
It is prohibited to refuel/ Defuel with passengers are embarking/ disembarking

GENERAL SAFETY
3.6 EXIT SEATING REGULATION
CASR 121-585 requires passengers seated in an exit seat able to assist crewmember in the event of
an emergency. Exit seating cards specifying exit-seating regulation are in each seat pocket for each
passenger seated in an exit seat. Proper pre-flight screening in essential to help ensure the
passengers can meet these responsibilities
Ground personnel are primarily responsible for seat allocation and shall make every effort to meet the
requirements at check – in. The ultimate responsibility however, rests with FA at the time of boarding.
It is mandatory that passengers seated in exit row seats are given Exit Cards to read. The purpose of
these cards is to prepare passengers seated in Exit rows to assist in case of an emergency situation.
FA shall present the Exit Card to passengers, ensure suitability and relocate if necessary.
3.6.1 Definition of an Exit Seating
Each seat from which a passenger can proceed directly to exit, without entering an aisle, passing
around an obstruction (i.e. partition/bulkhead) and each in arrow of seat through which passengers
would have to pass to gain to an exit, from the first seat inboard of the exit to the first aisle inboard
exit.
Flight Attendant must advice passengers seated in an exit seat that they might be called upon perform
the following functions:
1. Locate the emergency exit
2. Recognize the emergency exit opening mechanism
3. Understand the instruction for opening the emergency exit
4. Operate the emergency exit
5. Assess whether opening the emergency exit will increase the hazard to which passengers may
be exposed
6. Follow oral direction and hand signal given by crewmembers
7. stow or secure emergency exits doors so that they will not impede use of the exit
8. Asses the condition of an escape slide, active the slide and stabilize the slide after deployment
to assist other in getting of the slide
9. pass quickly through the emergency exit
10. asses, select and follow a safe path away from the aircraft
A passenger may not seat in an exit seating, if she/he lacks sufficient mobility, strength or is younger
than 15 years old. The following passengers shall not be seated in Exit rows:
1. Handicapped passengers
2. Unaccompanied Minor
3. Blind passengers.
4. Passenger with impaired hearing.
5. Children under 15 years of age.
6. Expectant mothers.
7. Passenger with infants.
8. Passengers in custody.
9. Deportees.

GENERAL SAFETY
10. Obese passengers.

11. Intoxicated passengers.
12. The elderly or frail.
13. Any passenger who is not willing or able to assist in the event of an emergency.
14. May suffer bodily harm
15. Has a no discernible condition
These passengers can obstruct emergency equipment or exits, or otherwise impede the crew in
carrying out their duties. FA shall ensure that the number of passengers in any seat row does not
exceed the number of oxygen masks installed in that row.
3.6.2 Able Bodied Passengers (ABP”s)
ABP’s are essential to cabin crew in an expected emergency evacuation. An ABP is a person who is
competent, willing and able to communicate and understand instructions in order to assist the cabin
crew in the event of an emergency situation.
Each passenger seated at an Exit row must be considered an ABP and fulfil all requirements as such.
During boarding, these passengers shall be presented with an Exit Safety Card. If any passenger
seated in an Exit row is unable or unwilling to assist FA in the event of an emergency, they shall be
relocated prior to departure and alternative persons selected, re-seated and briefed accordingly.
Two to three ABP’s should be utilized at each exit. Additional ABP’s should be selected and relocated
to help Handicapped Passengers, UM’s, the elderly and single passengers travelling with children.
The categories of passengers that make effective ABP’s are:
1. Off Duty Crew
2. Police officers.
3. Fire crew.
4. Military personnel.
5. Doctors/Nurses.
6. Passengers travelling alone and not having responsibilities to others, such as caring children,
elder or special handling passenger
7. Passengers capable of understanding instructions.
8. Passengers capable of taking over if FA becomes incapacitated.
In the event of an expected emergency, ABP’s shall be briefed as to how they should assist cabin
crew by use of clear and concise directions. The use of technical terms which may confuse the
passenger should be avoided. The Safety Card should be used as a means of assisting the ABP
briefing.
Once FA instructions are complete, ABP shall be asked if they have fully understood. Time permitting,
FA should ask ABP to repeat the instructions to ensure clarity.

GENERAL SAFETY
3.6.2.1 Briefing for one row near to Jungle Survival Kit (JSK) & Life Raft
BAHASA
Ibu dan Bapak, nama saya …. , saya mohon perhatiannya
 Jika kita mendarat darurat di atas daratan, setelah semua penumpang keluar, bawa peralatan
keselamatan hidup dihutan bersama anda (sambil menunjukkan)
 Jika kita mendarat darurat di perairan, pakai pelampung anda. Setelah semua penumpang
keluar dan jika waktu memungkinkan, bantu saya untuk mengeluarkan perahu karet ini:
1. Ambil perahu dari tempatnya (tunjukkan)
2. Buka kantong merah, ambil dan kaitkan tali penambat ke kaki kursi.
3. Lemparkan perahu karet keluar
4. Kembungkan perahu karet dengan menyentak talinya.
 Untuk keterangan lebih lanjut, silakan membaca kartu petunjuk keselamatan.
 Terimakasih
ENGLISH
Ladies and gentlemen, my name is ..., May I have your attention.
 In case emergency landing on the land , after all the passengers out , bring the Jungle Survival
Kit with you (showing )
 In case emergency landing in the water , wear your life vest .After all the passengers out and if
time permits, help me to carry out this life raft:
1. Take the life raft (pointing)
2. Open the red bag, grab and hook fastening straps to the legs of chairs.
3. Throw out the raft into water
4. Inflatable the life raft by jerk the lanyard
 For further details, please read the safety instructions card.
 Thank you
3.6.2.2 Briefing for Passengers seat near to Jungle Survival Kit (JSK)
BAHASA
Ibu dan Bapak, saat ini anda duduk dekat dengan peralatan keselamatan bertahan hidup di hutan, mohon
bantuannya untuk membawa serta peralatan ini (FA menunjukkan lokasi JSK) pada saat mengalami
pendaratan darurat di daratan. Terimakasih.
ENGLISH
Ladies and Gentlemen, as you seat near from Jungle Survival Kit (FA pointing to the JSK location), we
need your help to carry this equipment if we land on terrain. Thank You.

GENERAL SAFETY
3.6.2.3 Briefing for exit window seating (ATR)
BAHASA
Ibu dan Bapak, nama saya ……., saya mohon perhatiannya untuk menginformasikan cara membuka
jendela ini saat terjadi keadaan darurat dan saya tidak bisa membukanya
Jika ibu / bapak mendengar aba-aba “EVACUATE - EVACUATE”

 Hal pertama yang harus dilakukan sebelum membuka jendela ini; lihat keadaan luar tidak ada
api, asap, halangan dan baling-baling sudah berhenti berputar. Saat kita mendarat di atas air,
pastikan jendela di atas permukaan air.
 (Untuk penumpang yang duduk di dekat jendela): Tugas anda membuka jendela; dengan
menggunakan kedua tangan. Pegang bagian atas dan bawah jendela, Tarik jendela kea rah
dalam dan lemparkan jendela keluar.
 (Untuk penumpang yang duduk di dekat aisle): Tahan penumpang sampai jendela terbuka.
 Jika kita mendarat di perairan, pakai pelampung anda dan kembungkan segera setelah anda
duduk di jendela.
 Terimakasih
ENGLISH
Ladies and gentlemen, my name is ..., May I have your attention. I would like to brief you about how to
open this window in case of emergency if I am unable to open the window.
If you heard command "EVACUATE - EVACUATE" in an emergency situation
 The first thing you must do before opening this window; check the outside condition there was
no fire, no smoke , no obstacles and propellers had stopped turning. In case we landed on the
water, make sure the window is above the water level.
 (For passengers who seat adjacent to the window): Your job is to open the window; using both
hands. Grab the top and bottom of the window, the window Pull towards the inside and throw it
out the window.
 ( For passengers who seat adjacent to the aisle ) : Hold passengers until the window is opened
 If we landed in water, wear your life vest and inflate it as soon as you sit in the window.
 Thank You

GENERAL SAFETY
3.6.2.4 Briefing for row near to life raft
BAHASA
Ibu dan Bapak, nama saya …. , saya mohon perhatiannya
 Jika kita mendarat darurat di perairan, pakai pelampung anda. Setelah semua penumpang
keluar dan jika waktu memungkinkan, bantu saya untuk mengeluarkan perahu karet ini:
1. Ambil perahu dari tempatnya (tunjukkan)
2. Buka kantong merah, ambil dan kaitkan tali penambat ke kaki kursi.
3. Lemparkan perahu karet keluar
4. Kembungkan perahu karet dengan menyentak talinya.
 Terimakasih
ENGLISH
Ladies and gentlemen, my name is ..., May I have your attention.
 If we landed in the water , wear your life jacket .After all the passengers out and if time permits,
help me to carry out this life raft:
1. Take the life raft (pointing)
2. Open the red bag, grab and hook fastening straps to the legs of chairs.
3. Throw out the raft into water
4. Inflatable the life raft by jerk the lanyard
 Thank you

GENERAL SAFETY

GENERAL SAFETY
3.7 PASSENGERS BRIEFING
3.7.1 Pre-flight Briefing
Civil Aviation Safety Regulation required Flight Attendants to give a public safety announcement,
accompanied by safety demonstration, before each take off on every flight, including thought flights
with no new passengers, whether or not crew change occurs.
Pre Flight Briefing before take-off, includes:
1. Smoking. Statement briefing to info the passengers that Travira is no smoking flight
2. Location of emergency exits
3. The use of safety belts, including instructions on how to fasten and fasten the safety belt. Each
passenger shall brief on when, where and under what conditions the safety belt must be
unfastened about that passengers. This briefing shall include a statement that Civil Aviation
Safety Regulations require passengers compliance with lighted passengers information signs
and crewmember instructions concerning the use of safety belt
4. The location and use of any required emergency flotation means
5. Oxygen mask (if available)
6. Life vest
7. Emergency light
8. Safety card
9. After each take off, immediately before or immediately after turning the seatbelt sign off, an
announcement shall be made that passengers should keep their seat belts fastened, while
seated, even when the seat belt sign is off.
3.7.2 Extended overwater operations
Flight Attendants are required to give briefing to passenger seated near the life raft (if available life
raft on board in the aircraft)
ABP will assist FA to launch and inflate the life raft, see section 3.6.2 for ABP briefing details per
aircraft type.

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GENERAL SAFETY
3.8 INFLUENCE OF ALCOHOL AND DRUGS
No person shall be permitted to enter or be in a Travira Air aircraft while under the influence of alcohol
or drugs to the extent that the safety of the aircraft or its occupants is likely to be endangered.
Passengers are not allowed to consume their own alcohol during flight, in order for the FA to monitor
consumption.
If the behaviour of a passenger is such that he is suspected to be under the excessive influence of
alcohol or drugs the FA.1 shall be advised. The FA.1, shall advise the PIC and FA shall take the
following action:
Aircraft in flight:
Monitor the passenger throughout the remainder of the flight.
Do not serve any alcohol to the passenger;
Aircraft on ground:
Do not allow the passenger to board until the PIC has been consulted.
Intoxicated Passengers

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GENERAL SAFETY
3.9 HAND BAGGAGE
3.9.1 Allowed Hand Baggage
Hand baggage must be stowed in approved stowage for take – off, landing and whenever the PIC
illuminates the “Fasten Seatbelt” sign. Approved stowage shall provide forward, upward and sideways
restraint for loose items. Passenger and crew hand baggage shall be of a size and weight that is
suitable for the approved stowage. The main stowage on board are:
1. Overhead lockers.
2. Under passenger seats equipped with a restraint bar.
Exits shall always be kept free of baggage that could cause an obstruction should an emergency
evacuation be required. Baggage must not be stowed in lavatories, Cockpit or against bulkheads, as
there is no lateral or upward restraint. Maximum use should be made of the overhead lockers while
ensuring the placard load limit is not exceeded. Details passenger luggage bin payload in each aircraft
type refer to chapter 12 (FAM) Large or bulky items should be placed to the back of the lockers to
prevent them falling out when the locker is opened. Heavy items should be kept at floor level, including
glass bottles and containers. FA shall ensure baggage does not obstruct access to emergency
equipment.
Common sense should be used when assessing size and weight, and any baggage considered too
large or heavy or in excess of reasonable baggage allowance, should be off loaded and placed in the
hold.
3.9.2 Crew Baggage
Crew Baggage must be stowed in approved stowage, (i.e.): Overhead lockers and under passenger
seats with a restraint bar.
It must be secured for Take Off, Landing and whenever the PIC illuminate the “Fasten Seatbelt” sign
For security reason Flight Attendant shall:

1. Pack their own baggage and ensure it is locked.
2. Clearly identify their baggage with a “CREW” – tag.
3. Accompany their baggage to the check – in desk at airports.
4. Monitor their baggage until it is loaded on the crew – transport.
5. Never leave their baggage unattended.
All crew baggage shall be screened as required by airport security, and FA shall not carry any
prohibited items in their baggage.

GENERAL SAFETY

GENERAL SAFETY
3.10 SMOKING POLICY
Smoking is prohibited at all times on Travira aircrafts.

FA shall ensure that all passengers are aware of the No Smoking restrictions, and ensure no smoking
takes place.
It is prohibited for passenger and crew to smoking in the lavatory and tampering, disabling, or
destroying smoke detector.
If this situation occurs FA should:
1. Give verbally warning to the person
2. Advise captain immediately
3. Alert all crew to supervise the person

GENERAL SAFETY

GENERAL SAFETY
3.11 ILLNESS, INJURY OR DEATH ON BOARD
3.11.1 Illness or Serious Injury On-board
In the event a passenger or crew member becomes critically ill or is seriously injured, it is the duty of
the PIC to call the nearest suitable airport and make preparations to divert, so the concerned person
may receive the appropriate medical attention. FA shall administer first aid in accordance with
procedures stipulated in Chapter, and ensure the person remains comfortable and stabilized until
transferred to medical care.
Whenever there has been illness, injury or death occurring on-board the FA.1 shall complete the
Report. This report shall be completed for any situation regarding illness, injury or death of a
passenger or crew member.
3.11.2 Death On-board
In the event a passenger dies on-board, consideration must be given to ensure the passenger and
their family/travelling companions retain dignity and respect. In these situations, the passenger should
be secured to their seat (if flight is not full, a row of seats), and covered with a blanket. Care and
discretion must be given at all times. The PIC must be informed immediately, and contact with ATC
will be made. The following information must be documented on an FA.1 Report.
3.11.3 Oxygen for Medical Use by Passengers
If oxygen bottle on board for medical use of passenger then, this following should met:
1. An approval document from Travira Air must be on board
2. FA1 inform to PIC
3. Flight Attendant must ensure the oxygen bottle is secure during on ground, take off, transit, and
landing.
4. Must be accompanied by medical personal, and the oxygen operated by medical personal.
5. The patient, medical personal (escort) and oxygen must not stowed to restrict access to or use
of any required emergency, or regular exit orof the aisle in the passenger compartment.
6. The Flight Attendant will be the communicator between the medical personal and PIC if an
emergency situation
The information above must be documented on Medical Report Form as attach below:

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GENERAL SAFETY
3.12 CARRIAGE OF CARGO IN PASSENGER COMPARTMENT
When operating condition dictate the carriage of cargo. Which cannot be loaded in approved in
approved cargo racks, bins or compartments such cargo may be carried in a passenger compartment
if the following requirements are complied with: (refer to CASR 121.511)
1. It shall be package or covered in a manner to avoid possible injury to passengers and made
of material that is at least flame resistant.
2. It shall not impose any loads on seats or no the floor structure which exceeds the designed
loads for those compartments.
3. It shall not be installed in a position that obscures any passenger’s view of the “seat belt”
sign, “no smoking” sign, or any required exit sign, unless an auxiliary sign or other approved
means for proper notification of the passenger is provided.
4. It shall not be placed in any position, which restricts the access to or use of any required
emergency equipment or regular exit or the use of the aisle in the passenger compartment.
5. It shall be properly secured in the aircraft by means of cargo nets, strapping or other tie-downs
possessing sufficient strength to eliminate possibility of shifting under all anticipated flight or
ground condition.
6. It shall not be placed directly above seated passengers.

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GENERAL SAFETY
3.13 CARRIAGE SECURITY ITEMS
This category consists of:

1. Any kind of fire arm, handgun etc.
2. Knives, hatches, sword, arrow etc.
3. Toys or replica which similar to firearm or weapons.
4. Anything that may be used as weapons.
Travira-Air’s Policy in acceptance:
1. Handed by ground staff to PIC.
2. Kept in the Flight Deck
3. In case of crew change, it will be handed personally by the former PIC to the New PIC.
4. After landing at the destinations of the items, must be handed to the ground staff.
5. It is not allowed to hand to the passenger (as owner) except in the arrival hall.
Travira Air’s Regulation for carriage of Weapon:

a. No armed passenger is permitted on-board the aircraft, unless:
b. The person can show his authorization to carry arm.
c. The PIC permits such person to exercise his authorization and keep the arm with him/her.
d. In finding a passenger is carrying weapons as carry-on baggage or strapped in holster
attached his/her body, notify the PIC and inform the ‘Ramp Controller’ for clarification.
e. In presence of passenger authorized to carry weapon, all the FA must be notified of that
such person(s) is on-board, include the seat number.
f. No crewmember may carry personal weapon when on-duty.
Note: Carriage of weapon will be subjected to local regulatory and procedures for such
Carriage. For more details see Operations Manual Part. A Section 9.7

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GENERAL SAFETY
3.14 PORTABLE ELECTRONIC DEVICES
3.14.1 Use of Portable Electronic Devices
Radio transmitting devices such as mobile telephones, radios, walkie–talkies, etc. shall not be used
on board and must be switched off from the time passengers on board before departure until
disembarking. During the flight all radio transmitting devices shall remain switched off. FA shall be
alert to any such devices being turned on, and shall advise passengers accordingly.
Some portable electronic devices interfere with Flight Deck communication systems and may not
be used on the aircraft these devices include :
1. Citizen band (CB) radio
2. Cellular telephones
3. Transmitter for remote controlled items (such as toys)
4. Any other radio transmitting device
5. Calculator with printer
Devices normally permitted on board during flight include:

1. Tape recorders
2. CD-Players
3. Personal Computer
4. Mp-3
5. Electronic games
6. Hearing Aids
7. Heart Peacemaker
8. Approved personal life-support systems
All electronic devices shall be OFF for take-off and landing, and any headsets remove

GENERAL SAFETY

SPECIAL PASSENGER HANDLING
SECTION 4 SPECIAL PASSENGER HANDLING
4. SPECIAL PASSENGER HANDLING ................................................................ 4.1.1

4.1 GENERAL .............................................................................................................. 4.1.1
4.2 HANDICAPPED PASSENGER ............................................................................. 4.2.1
4.2.1 Classification of handicapped Passenger ................................................................. 4.2.1
4.2.2 Guidelines for Flight Attendant .................................................................................. 4.2.1
4.2.3 Briefing Handicapped Passenger.............................................................................. 4.2.2
4.2.4 Stowage of Personal Equipment ............................................................................... 4.2.2
4.3 PROVISION OF SERVICE .................................................................................... 4.3.1
4.4 SPECIFIC INSTRUCTION OF PARTICULAR HANDICAPPED .......................... 4.4.1
4.4.1 Blind Passengers ...................................................................................................... 4.4.1
4.4.2 Deaf Passenger ........................................................................................................ 4.4.1
4.4.3 Passengers with Cast, Splint or Braces .................................................................... 4.4.1
4.4.4 Cerebral Palsy or Head Injury ................................................................................... 4.4.1
4.4.5 Paraplegic or Quadriplegic ........................................................................................ 4.4.2
4.4.6 Wheelchair Passenger .............................................................................................. 4.4.2
4.4.7 Mentally ill or Mentally Retarded Passenger ............................................................. 4.4.2
4.4.8 Stroke Victims ........................................................................................................... 4.4.2
4.4.9 Passengers Requiring Oxygen ................................................................................. 4.4.2
4.4.10 Stretcher Service for Passenger ............................................................................... 4.4.3
4.5 UNACCOMPANIED CHILDREN OR UNACCOMPANIED MINOR (UM) ............ 4.5.1
4.5.1 Child Restraints......................................................................................................... 4.5.2
4.6 NON INDONESIAN / ENGLISH SPEAKING ........................................................ 4.6.1
4.7 TRANSPORTATION OF SICK PASSENGER ...................................................... 4.7.1
4.8 TRANSPORTATION OF EXPECTING MOTHER (PREGNANT WOMEN) ......... 4.8.1
4.9 DISRUPTIVE PASSENGER .................................................................................. 4.9.1
4.9.1 Nuisance Passenger Control .................................................................................... 4.9.2
4.9.2 Violent Passenger Control ........................................................................................ 4.9.3
4.9.3 Post Restraint Control ............................................................................................... 4.9.3
4.10 TRANSPORTATION OF DEPORTEE, CUSTODY, LAW ENFORCEMENT,
PRISONERS PASSENGERS .............................................................................. 4.10.1
4.10.1 Passengers in Custody ........................................................................................... 4.10.1
4.10.2 Law Enforcement Officer / Armed Passengers ....................................................... 4.10.1
4.10.3 Prisoners ................................................................................................................. 4.10.1


4. SPECIAL PASSENGER HANDLING
4.1 GENERAL
There are three categories of special passengers, as follow:

a. First Category
Qualified Handicapped Individuals is person having physical or mental impairments that
substantially limit major life activities. This includes, but is not limited to such disease and
conditions as orthopedic, visual, speech and hearing impairments, cerebral palsy, epilepsy,
muscular dystrophy, multiple sclerosis, cancer, heart disease, diabetes, mental retardation,
emotional illness, drug addiction and alcoholism.
b. Second Category
individuals who cannot perform one or more of the “Major Life Activity” functions such as caring
for one’s self, performing manual tasks, walking, seeing, hearing, breathing.
c. Third Category
Individuals who may require additional assistance onboard the aircraft or a little extra time
boarding and may need to be pre-boarded. Elderly passengers, pregnant women, women with
small children and unaccompanied minors are this category.


4.2 HANDICAPPED PASSENGER
Handicapped passenger may need the assistance of another person to board or deplane an aircraft,
to move about the aircraft or aid in evacuating an aircraft.
4.2.1 Classification of handicapped Passenger
1. Ambulatory Passengers
They are normally mobile and not need assistance in an emergency evacuation. They are able
to board, move about and disembark the aircraft unassisted, even if they move slowly and with
such aids as canes or crutches, e.g. deaf, one leg or arm amputated.
2. Non Ambulatory Passengers
They are those who would require assistance in an emergency evacuation because they are
immobile. They are unable to board, move about and disembark the aircraft without any
assistance e.g. invalid, blind, paralyzed, stretcher, and case.
4.2.2 Guidelines for Flight Attendant
1. Flight Attendant must be aware of the guidelines below to ensure that seats are properly
assigned.
2. They must not be assigned to a seat that would not impede the evacuation of passenger from
the aircraft or block access to an emergency exit.
3. Do not seat handicapped passengers in emergency exit rows .
4. Seat them half way between two exits. So they will be near the end or lines of evacuating
passengers.
5. Do not seat them near over wing exits because they are not to be used by handicapped
passengers in an emergency evacuation
6. Seat them at bulkhead areas near toilet facilities..
7. Seat them next to the escort or an able bodied person who could assist in emergency. And
make sure the escort or the able bodied passenger are seated on an aisle seat next to them
on the same row.
8. No two handicapped passengers must be seated directly across the aisle from each other.
9. Flight attendant should ensure even distribution of handicapped passengers in the cabin.
10. Once the passenger is comfortably seated, stow canes, crutches or other aids securely.
Research has shown that such aids low down movement toward an exit and could puncture a
slide so they will not be used in an evacuation.
11. Before each take off Flight attendant are required to give individual briefing to those
passengers who may need assistance in emergency evacuation
NOTE
Other non-ambulatory passengers if carried must not be seated near a stretcher case
passenger.

4.2.3 Briefing Handicapped Passenger
Make sure that handicapped passengers understand all safety briefings and announcements. Before
takeoff a flight attendant must individually brief the passenger (and his attendant, if any) on the route
to each approximate exit and the most appropriate time to begin moving to an exit in the event of an
emergency. Tell him to wait until the main stream of evacuating passengers has passed then
proceed to the exit, aided by his assistant an assisting passenger or the flight attendant.
During briefing, you must ask the passenger how best to assist him to prevent pain and injury. Do
not hesitate to discuss this with passenger, he knows his own needs.
However, the new must be advised of the most appropriate why to assist the passenger without
causing pain or injury (include this information in the note you leave for the new crew).
4.2.4 Stowage of Personal Equipment
The carriage of battery-operated wheelchairs IS NOT PERMITTED as Carry-on baggage. The

loading of powered wheelchairs as checked-in baggage is subject to restrictions outlined in the
Station Manual. Wet cell batteries for wheelchairs will not accept for transport. The passenger will be
asked to leave the battery at the point origin.
Stowage of other mobility aids on-board the aircraft is permitted. Once the passenger is comfortably
seated, stow canes, crutches, or other aid securely. Canes and assist device may be stowed close
to their seats. They may be stowed under the row of seats directly in front of passengers, but may
not protrude into the aisle. They may be also stored on the floor between a window passenger seat
and the fuselage, or beneath a window passenger seat and the seat directly in front. When
restricting the number of bags that passengers may carry onboard, assist devices must be returned
to passengers before exiting the aircraft or as close to the aircraft as possible.
Wheelchairs and assist devices stowed in the baggage compartment will retrieve first when
unloading luggage and returned to passengers in same condition received.
4.2.5. Passenger Information
Flight Atendants shall make available to disabled passengers the location of accessible lavatories
and brief them to hold the grab bars while inside the lavatory. To assist in seating passengers with
special needs, it is suggested that persons needing special assistance be seated in aisle seats with
movable armrests.
Any limitations of the aircraft’s ability to accommodate passenger needs must be known to
individuals requiring special assistance. Passengers must also be informed of stowage limitations.
During flight, passengers with visual or hearing impairments must be made aware of Fasten Seatbelt
/ No Smoking signs and any pertinent flight information given to other passengers.

4.3 PROVISION OF SERVICE
Provision of Service below is special instructions on carrying special passengers onboard :
1. If requested, ground handlers will assist passengers who are disable at the boarding gate, help
them during boarding and deplaning. Passengers who are immobile will not be left unattended in the
boarding area.
2. To assist in seating non-ambulatory persons, flight attendants may offer the use of an onboard
wheelchair at the main cabin door. Flight attendants will help handicapped passengers with seat
location and stowage of carry-on baggage. Flight attendants or ground personnel must inform
passengers transporting personal wheelchairs of the wheelchair stowage areas.
3. During meal service, flight attendants will assist passengers with tray and tray set up. A “clock”
description may be used when describing tray set up to passengers with visual impairments (i.e.
coffee as at 2 o’clock). Flight Attendants may also assist passengers in food preparation (i.e.
unwrapping or uncovering tray items). Trays are to be collected in timely manner, however, flight
attendants are not required to collect trays before all passengers are served. Passengers will also
be assisted in moving to and from seats and lavatories not to include lifting or carrying. Flight
attendant are not required to provide extensive special assistance such as feeding passengers,
helping them to use the restroom or providing medical services other than first aid.
4. The flight attendant 1 will inform the cockpit of any special passenger handling requirements,
including personal wheel chair requirements, prior to landing. Flight attendant will assist deplaning
passengers in retrieving hand carried items and exiting the aircraft. Ground agents will handle
passengers requiring wheelchair.


4.4 SPECIFIC INSTRUCTION OF PARTICULAR HANDICAPPED
4.4.1 Blind Passengers
When assisting a blind passenger:

• Stand on their right side and other them your left arm. The blind person will hold it slightly
above the elbow.
• Place their hand on the back of their seat. The passenger will then be able to seat himself.
• Caution passengers on certain type of aircraft that the oxygen generator cylinder surface
becomes extremely hot when it is generating oxygen. Do not touch it. Brief fellow passenger if
necessary.
• If the blind has a cane, the FAA required that he must retain and stowed his cane for take off
and landing. However, they are to be advised not to use the cane in the event of an
emergency.
• Flight attendant required to give individual briefing, consist :
 fastening and unfastening and adjustment of seat belt
 location of droppable oxygen masks, how to activate, donning procedures and adjustment
the mask
 location of life vest and inflation procedures
 bracing position
 location emergency exits
 location of flight attendant call button
4.4.2 Deaf Passenger
People who are deaf need very little assistance. A deaf passenger will normally communicate in on
of their ways, by sign language, written notes or lip reading. Always speak normally and keep the
passenger well informed.
Seat a deaf passenger near the crew seat a near a galley area, so it will be easier for you to monitor
him and communicate special instructions to him (using sign language or written the notes)
Deaf passenger cannot hear the pre-take off briefing and will not know where the briefing cards
located. They also cannot hear safety announcements (such as fasten seat belt announcements).
Approach the deaf passenger in each case and make sure he understands.
A deaf passenger cannot hear emergency evacuation instructions, which is special hindrance if it is
dark or dense smoke impairs visitation. You or an assistant must guide him in an emergency when
there is no visibility.
4.4.3 Passengers with Cast, Splint or Braces
Seat the passenger so his strong or injured side is facing the aisle. The passenger can then readily
move to his strong side in an emergency. This seating arrangement applies to any passenger with a
disability on one side of his body. These passengers may or may not assistance to an exit.
4.4.4 Cerebral Palsy or Head Injury
A person having cerebral palsy or head injury generally lacks muscular control. Their movements
are uncontrollable and very jerky. But although their speech is very difficult an in clear, their

reasoning power in normal. Two-way communication for a person with cerebral palsy is real
problem.
When assisting a person with cerebral palsy, the following must be taken into consideration:
1. Put a person with cerebral palsy at ease by giving them your undivided attention.
2. Be alert to thoughts and expressions
3. Repeat anything you have difficulty understanding.
4.4.5 Paraplegic or Quadriplegic
A paraplegic person is one whose paralysis extends from the waist down and involves both legs. A
quadriplegic person is one who is paralyzed from the waist down and who has some impairment in
both arms. The paralysis of a quadriplegic may extend from a slight impairment of both arms and
total paralysis of the legs, to total paralysis from the neck down.
When assisting either paraplegic or quadriplegic, the following must be considered:
1. A paraplegic person is usually is very independent, requiring little or not assistance and is
quite capable of traveling alone.
2. A quadriplegic person usually travels with a companion.
4.4.6 Wheelchair Passenger
Wheelchair passengers are wheeled to the bottom of the ramp or to the aerobridge before the other
passengers. If the passenger is using his own collapsible wheelchair, it is in the baggage
compartment. This process is reversed for deplaning.
A wheelchair passenger may need assistance to an exit.
4.4.7 Mentally ill or Mentally Retarded Passenger
Travira Air will not accept these passengers unless they are accompanied by an able bodied adult
who can care for them during flight.
4.4.8 Stroke Victims
If the stroke victims have one week in side, sat him so he can move to his strong side in an
emergency.
Stroke victims often difficulty in communicating. Speak slowly and distinctly, in short and simple
phrases. Emphasize the important action words. Using gesture will help. Make sure stroke victims or
other passengers who have difficulty communicating understand all safety briefings and
announcements.
4.4.9 Passengers Requiring Oxygen
Travira Air can accommodate passengers requiring oxygen throughout the flight, provided advance
arrangements have been made. The FA.1 / PIC will be informed prior to boarding, and FA shall
ensure maintenance have loaded the required oxygen onboard. FA shall secure the oxygen bottle to
the passenger’s seat, and brief the passenger how to use the bottle. Throughout the flight, FA shall
monitor the passenger and replace the bottle as required. FA shall ensure normal oxygen
restrictions are adhered to at all times.

4.4.10 Stretcher Service for Passenger
Stretcher service is available on all flights, provided advance arrangements have been made. If a
stretcher service is required, the FA.1 / PIC will be informed prior to boarding, and ground staff will
have made the necessary arrangements and installations onboard. FA shall accommodate all
requests as necessary.


4.5 UNACCOMPANIED CHILDREN OR UNACCOMPANIED MINOR (UM)
A child under 12 years, travelling alone, is considered an unaccompanied minor. Children under 5
years shall not be accepted for travel, unless accompanied by a passenger or an escort provided by
costumer. Unaccompanied minors shall never exceed 4 per flight.
1. Full fill the UM documents
2. UM will generally be boarded before other passengers

3. The FA.1 will sign to accept responsibility. FA shall pay special attention to them throughout
the flight, and ensure they are comfortable at all times

4. On arrival at destination, a ground staff representative will meet the aircraft and accept
responsibility of the UM
5. FA shall never allow UM to disembark unless there is a ground staff representative to accept
responsibility
6. Unaccompanied minors must not be seated in emergency exit rows. In the event of an
expected emergency, unless travelling with an escort, FA should arrange for an Able Bodied
Passenger to sit with unaccompanied minors
4.5.1 Child Restraints
Passengers traveling with infants or small children under the age of two may use a FAA Child Restraint
System to secure their child in approved seat or berth, if they hold a ticket for an approved seat or berth.
Safety Seat manufactured between january 1, 1981 and February 25, 1985 are acceptable for use in
commercial aircraft provided they bear the label “This child restraint system conforms to all applicable
Federal Motor Vehicle Safety Conditions” . Seats manufactured after February 26,1985, will be
acceptable provided they have a second label in red lettering which reads, “This restraint is certified for
use in motor vehicle and aircraft”.
Vest and harness type child restraints manufactured during the same period, or seats, which are
unlabeled and manufactured before January 1, 1981, are not acceptable for use during take-off and
landing. Such devices must be stowed, and the child must be held in the lap of an adult.

4.6 NON INDONESIAN / ENGLISH SPEAKING
Non Indonesian / English Speaking passengers are to be briefed in an alternate manner. The methods of
accomplishing this should be:
a. Attempt to determine the language the passenger speaks and try to find someone to act as an
interpreter.
b. Use a combinationof the graphic descriptions on the passenger safety and hand gestures to
point out and explain emergency equipment and procedures. Be sure to note the location of
exits, and explain use of seatbelts, oxygen, and emergency exit lights.


4.7 TRANSPORTATION OF SICK PASSENGER
Carriage of sick passenger with or without stretcher case in permitted with medical clearance from
the company obtained from the company appointed doctor or general hospital’s doctor.
1. Must full fill Form, No:OPS-P-08 1-101 Rev.0

2. Must be mentioned in the passenger information sheet (PIS)

3. Must embark the aircraft before other passenger and disembark after other passenger
4. Sick passenger without stretcher must not be seated next to emergency exit
5. Pay attention about possibility of oxygen use
6. At slip station the information must be passed to the next crew directly or via PIS.
7. Use the company channel to contact the destination around staff.

4.8 TRANSPORTATION OF EXPECTING MOTHER (PREGNANT WOMEN)
Carriage of Pregnant Woman
1. Must full fill Form, No:OPS-P-08 1-213 Rev.0

2. Must be accompanied with medical clearance which is issued by the company appointed
doctor or general hospital’s doctor
3. At slip station this information must be passed to the next crew or through Pilot In Command
Pregnant woman is not allowed to travel by air transportation at certain age of pregnancy, unless:
1. First Pregnancy
a. On short haul flights, there are no limit except the signs of delivery age of started.
b. On long haul flights up to 36 weeks of pregnancy.
2. Second Pregnancy or More
• On short haul flights up to 36 weeks pregnancy
• On long haul flights to 32 weeks pregnancy

4.9 DISRUPTIVE PASSENGER
Definition of Disruptive Passenger :

1. Passenger who may or do jeopardize the safety of an aircraft or any passenger or property
there in or do jeopardize the good order and discipline during pre flight, in flight or post flight
2. Passenger who fail to respect the rules or conduct on board or on ground to follow instructions
of Travira Air employee, and there by distrub the good order and discipline on board or on
ground.
ICAO Annex 17 to the Convention on International Civil Aviation (the Chicago Convetion) Security Safe
guarding International Civil Aviation Against Acts of Unlawful Interference (March 2011) defines a
disruptive passenger as :
A passenger who fails to respect the rules of conduct an airport or to follow the instructions of the airport
staff or crew members and thereby distrubs the good order and discipline at an airport or on board the
aircraft
IATA has established the following non-exhaustive list of exmples of disruptive passenger behaviors on
board :
a. Ilegal consumption of narcotics
b. Refusal to comply with the safety instructions (examples include not following flight attendant
requests : instrucionss to fasten a seat belt, not to smoke, turn off a portable electronic device
or disrupting the safety announcement)
c. Verbal confrontation with crew members or other passengers
d. Physical confrontation with crew members or other passengers
e. Uncooperative passenger (examples include interfering with the crew’s duties , refusing to
follow instructions to board or leave the aircraft)
f. Making threats (includes all types of threats, whether directed against a person, threat to injure
someone, or intended to cause confusion and chaos, such as statements referring to a bomb
threat, or simply any threatening behavior that could affect the safety of the crew , passenger
and aircraft)
g. Sexual abuse/ harassment
h. Other type of riotous behavior (examples include screaming, annoying behavior, kicking,
banging heads on seat necks / tray tables).
ICAO Circular 288 Guidance Material on the Legal Aspects of Unruly/Disruptive Passengers includes
model legislation for States. This draft model legislation includes three Sections of unruly/ disruptive
passenger offences committed on board civil aircraft:
Section 1: Assault and Other Acts of Interference Against a Crew Member on Board a Civil Aircraft
Any person who commits on board a civil aircraft any of the following acts thereby commits an
offence:
(1) assault, intimidation or threat, whether physical or verbal, against a crew member if such act
interferes with the performance of the duties of the crew member or lessens the ability of the crew
member to perform those duties;
(2) refusal to follow a lawful instruction given by the aircraft commander, or on behalf of the aircraft
commander by a crew member, for the purpose of ensuring the safety of the aircraft or of any person or
property on board or for the purpose of maintaining good order and discipline on board.
Section 2: Assault and Other Acts Endangering Safety or Jeopardizing Good Order and Discipline on
Board a Civil Aircraft

(1) Any person who commits on board a civil aircraft an act of physical violence against a person or of
sexual assault or child molestation thereby commits an offence.
(2) Any person who commits on board a civil aircraft any of the following acts thereby
commits an offence if such act is likely to endanger the safety of the aircraft or of any person on board
or if such act jeopardizes the good order and discipline on board the aircraft:
(a) assault, intimidation or threat, whether physical or verbal, against another
person;
(b) intentionally causing damage to, or destruction of, property;
(c) consuming alcoholic beverages or drugs resulting in intoxication.
Section 3: Other Offences Committed on Board a Civil Aircraft

Any person who commits on board a civil aircraft any of the following acts thereby commits an
offence:
(1) smoking in a lavatory, or smoking elsewhere in a manner likely to endanger the safety of the aircraft;
(2) tampering with a smoke detector or any other safety-related device on
4.9.1 Nuisance Passenger Control
Nuisance Passenger is a person who fails to respect of good order and behave in good manner for
exemples :
1. Singing loudly,
2. Yelling
3. Playing music or video loudly
4. Disturbing other passenger or crewmember
5. Failure to follow instructions given by a crew member regarding compliance with passenger safety
regulation such as the following:
o No smoking in the lavatory at any time.
o No smoking when “No Smoking” sign is illuminated.
o Tampering with, disabling or destroying smoke detectors installed in any aircraft lavatory.
o Requirement to keep seat belt fastened while the “Fasten Seat Belt” sign is lighted.
o Operation of an electronic device when prohibited.
IF this Situation occurs :
1.Flight Attendant 1 advise Captain immediately
2. Maintain control of passengers
3. Suggest alternate seating to avoid disruption to others
4. Discontinue bar service if alcohol is contributing to the problem (if service alcohol)
5. Remain calm and behave in a natural manner.
6. Try to establish a neutral or friendly relationship
7. Exchange with another Flight Attendant if the passenger has an irrational dislike for you
Note : When a passenger continues not to obey a safety information sign, the Pilot-In-Command
(PIC) should be notified.

4.9.2 Violent Passenger Control
Violent Passenger is a passenger who act dangerous and jeopardize the safety of an aircraft
,passengers, crewmembers during flight. For exemples :
1. Hitting other passenger or crewmember
2. Sexual assault
3. Destroy property or aircraft equipment.
4. Physically abusive behavior towards a crew member: openly or aggressively hostile action that
includes physical act or contact
5. Obscene or lewd behavior towards a crew member: actions of an overtly sexual, lecherous or
lascivious nature
6. Verbal threats: threatening a crew member or another passenger with physical violence or bodily
harm on board or while about to board aircraft, or making threats in an attempt to board aircraft
7. Deliberately damaging any part of the aircraft or any property on board the aircraft
If this situation occurs :

1. Flight Attendant 1 advise Captain immediately
2. Alert all crew rapidly
3. If After one times verbally warning from crewmember and the passenger still do the same
action, Flight Attendant should :
a.Ask Captain’s permission required for use of restrain equipment (extension seatbelt)
b.Use at least two crewmembers (if available) consider use Able Body Passenger for using
restrain equipment ( extension seatbelt)
5. Position the violent passenger face down on the floor
6. Secure wrists, behind the back, using restrain equipment
4. Position the offender in a seat and secure the seatbelt to restrict movement
5. Do not secure the offender to the aircraft structure with restraint equipment
6. Restrain equipment should removed prior to landing.
4.9.3 Post Restraint Control
1. Obtain witness report

2. Arrange for low enforcement authority to meet aircraft on arrival
3. Passengers must not be secured to aircraft structure, seat back or have legs restrained for
landing in case of an unprepared evacuation
4. Complete an incident report
5. If a ditching should become necessary, brief an ABP to release the offender’s seat belt


4.10 TRANSPORTATION OF DEPORTEE, CUSTODY, LAW ENFORCEMENT,

PRISONERS PASSENGERS
Deportees are passengers who do not hold proper visas or paperwork for some destinations and
may be deported from that country. The FA.1 shall liaise with ground staff and hold all relevant
documentation as directed. These documents will be handed to the ground staff at destination
when disembarking the Deportee.
Passengers due to violence or against the local government rules are not allow entering the
country:
1. Must accompanied at all times by an officer
2. Ask their document from the ground staff (passport must be kept by the crew)
3. Do not give chance to visit the Flight Deck
4. Observe their behavior
5. After landing, inform the ground staff and the document to be handed
6. Deportees will generally onboard before other passengers and shall be seated in the rear
of the aircraft
4.10.1 Passengers in Custody
The passengers, when travelling by air required special treatment for safety or security reason
All such type of passengers need special procedures in handling while on board, including
coordination between related unit, such as security, ground staff and the crew, for the
passengers to be transferred to destination in safe manner. Travira Air is not responsible for
custody or supervision.
Passengers in custody and his/her escort will generally board before other passengers and shall
be seated in the rear of the aircraft.
4.10.2 Law Enforcement Officer / Armed Passengers
Law enforcement officer / armed passengers may on board the aircraft but strictly prohibited to
carry any weapon on board, his/her weapons should be handed to Travira security officer and be
kept on security box
4.10.3 Prisoners
Prisoners must be escorted at all times by Law Enforcement/Police Officer.


NORMAL PROCEDURES
SECTION 5 NORMAL PROCEDURES
SECTION 5 NORMAL PROCEDURES ........................................................................... I
5. NORMAL PROCEDURES ............................................................................... 5.1.1

5.1 PRE – DEPARTURE.............................................................................................. 5.1.1
5.1.1 Reporting for Duty ................................................................................................... 5.1.1
5.1.2 Pre – Departure Briefing ......................................................................................... 5.1.1
5.1.2.1 PIC Briefing ....................................................................................................... 5.1.2
5.1.2.2 FA.1’s Briefing................................................................................................... 5.1.2
5.2 PRE - FLIGHT ........................................................................................................ 5.2.1
5.2.1 Cabin Maintenance Log (CML) ............................................................................... 5.2.1
5.2.2 Assigned Exit and Evacuation Equipment Check ................................................... 5.2.3
5.2.3 Flight Attendant Seat Check ................................................................................... 5.2.3
5.2.4 Inoperative Flight Attendant Seat ............................................................................ 5.2.3
5.2.5 Inoperative Passengers Address System ............................................................... 5.2.4
5.2.6 Portable Emergency Equipment Check .................................................................. 5.2.4
5.2.7 Galley Checks ......................................................................................................... 5.2.4
5.2.8 Galley Service Cart pre-flight .................................................................................. 5.2.5
5.2.9 Lavatory Check ....................................................................................................... 5.2.5
5.2.10 Lavatory Waste Container and Galley Trash Container .......................................... 5.2.5
5.2.11 Cabin Grooming ...................................................................................................... 5.2.6
5.2.12 Security Inspection .................................................................................................. 5.2.6
5.2.13 Restraining Devices ................................................................................................ 5.2.6
5.2.14 Security Inspection and Checks .............................................................................. 5.2.7
5.2.15 Electronic Equipment (Circuit Breakers) ................................................................. 5.2.7
5.3 BOARDING ............................................................................................................ 5.3.1
5.3.1 Boarding Music ....................................................................................................... 5.3.1
5.3.2 Passengers Boarding .............................................................................................. 5.3.1
5.3.3 Observe Passenger Behavior ................................................................................. 5.3.1
5.3.4 Carry On Baggage .................................................................................................. 5.3.1
5.3.5 Smoking .................................................................................................................. 5.3.2
5.3.6 Passenger Count .................................................................................................... 5.3.2
5.3.7 Distribution of Weight / Passengers distribution ...................................................... 5.3.2
5.3.8 Exit Row Seating Procedures ................................................................................. 5.3.2
5.3.9 Boarding Completed ............................................................................................... 5.3.3
5.3.10 After Boarding Completed ....................................................................................... 5.3.3

NORMAL PROCEDURES
5.4 DOOR CLOSE PROCEDURES ............................................................................ 5.4.1

5.4.1 Doors Closed .......................................................................................................... 5.4.1
5.4.2 Surface movement procedures ............................................................................... 5.4.1
5.5 PASSENGER SAFETY BRIEFING ....................................................................... 5.5.1
5.5.1 Safety Demonstration.............................................................................................. 5.5.1
5.5.2 Requirements .......................................................................................................... 5.5.1
5.5.3 Flights with a Transit Stop: ...................................................................................... 5.5.1
5.5.4 Special Briefing ....................................................................................................... 5.5.1
5.6 DEMO POSITIONS ................................................................................................ 5.6.1
5.7 SEQUENCE ........................................................................................................... 5.7.1
5.8 SAFETY DEMONSTRATION ANNOUNCEMENT ............................................... 5.8.1
5.9 SAFETY DEMONSTRATION INSTRUCTIONS ................................................... 5.9.1
5.10 SEATBELTS ........................................................................................................ 5.10.1
5.11 EXITS ................................................................................................................... 5.11.1
5.12 EMERGENCY EXIT LIGHT ................................................................................. 5.12.1
5.13 LIVE VEST ........................................................................................................... 5.13.1
5.14 SAFETY CARD .................................................................................................... 5.14.1
5.15 FINAL CABIN SECURE CHECK BEFORE TAKE OFF .................................... 5.15.1
5.16 FLIGHT ATTENDANT TAKE OFF PROCEDURES ........................................... 5.16.1
5.16.1 FLIGHT ATTENDANT SEAT PROCEDURES ...................................................... 5.16.1
5.17 TAKE OFF IMMINENT ........................................................................................ 5.17.1
5.18 AFTER TAKE OFF .............................................................................................. 5.18.1
5.19 IN – FLIGHT ......................................................................................................... 5.19.1
5.20 INITIAL DESCENT PROCEDURES.................................................................... 5.20.1
5.21 LANDING ............................................................................................................. 5.21.1
5.22 LANDING IMMINENT .......................................................................................... 5.22.1
5.23 AFTER LANDING ................................................................................................ 5.23.1
5.23.1 Open the Door....................................................................................................... 5.23.1
5.23.2 Passengers Deplaning .......................................................................................... 5.23.1
5.23.3 Crewmember Deplaning ....................................................................................... 5.23.2
5.23.4 Wheelchair Passengers Deplaning ....................................................................... 5.23.2
5.24 TRANSIT AND CREW CHANGE ........................................................................ 5.24.1

NORMAL PROCEDURES
5. NORMAL PROCEDURES
5.1 PRE – DEPARTURE
5.1.1 Reporting for Duty
Flowchart. 5.1 Reporting for Duty
Note : FA should ensure the flashlight is workable and bring spare batteries, spare watch,
lenses / glasses in accesable during flight
5.1.2 Pre – Departure Briefing
A pre – flight briefing shall be held before each flight. The FA.1 is responsible for the briefing. The
Pre – flight briefing is normally conducted in a briefing room, but can also be held on board the aircraft
depending on facilities at the airport concerned. The FA shall be on board the aircraft at least one
hour prior to departure or refer to local base instructions (LBI) from each client.
A Crew briefing should be conducted by PIC if for any reason the PIC is not present, crew briefing
may be conducted by other crew member the rank of order:
1 Pilot in Command (PiC)
2 Second in Command (SiC)
3 FA.1,
4 FA.2,

NORMAL PROCEDURES
5.1.2.1 PIC Briefing
The FA.1 shall liaise with the PIC prior to departure to receive information relevant to the flight. The
PIC shall brief the FA.1 on the following in order to establish an effective working relationship
between the flight deck and FA:
1. The flight time and weather en route, including information regarding expected turbulence.
2. Any relevant information regarding the departure such as a predicted short taxi or slot time
restriction;
3. Information regarding security and flight deck access;
4. Information regarding expected passenger load, such as special passengers;
5. General route of flight:
6. Any other information that may affect the flight.
7. Flight Attendant should confirm the flight crew if there is any DG on board and review the DG
emergency response drill.
8. FA should crosscheck the location of DG packet before passenger boarding (for the aircraft
has accessible cargo compartment)
The briefing should not affect a timely departure or unduly interrupt the FA preparations. During this
briefing, the FA.1 should inform the PIC of the safety and emergency procedures covered during the
FA preflight briefing and review topics as appropriate.
5.1.2.2 FA.1’s Briefing
Prior to departure, a pre – flight briefing shall be held. The briefing shall be conducted by the FA.1
and all FA must attend. The briefing shall include emergency and safety procedures and shall be
conducted in the following order:
1. Names and FA position on board with three letter code all FA
2. Crosscheck the Mandatory items to bring. i.e., FAC, Passport, ID card, Spare watch and
workable flashlight
3. Safety and Emergency. An oral review by each FA for normal and emergency procedures,
emergency exit and emergency equipment related to the aircraft
4. Current Safety Directives, Operational Notices, Memorandums for maintain crewmember
familiarity with laws, regulations, and procedures or latest (if available), pertinent to the
performance of their duties
5. Security Briefing. Review about hijacking, bomb threat and information if there is a weapon on
board on the aircraft.
6. Service Standard. General review of service program and specific issues were applicable
7. Any additional relevant information. When the briefing is completed, the crew will proceed to
the aircraft.

NORMAL PROCEDURES
5.2 PRE - FLIGHT
When the FA on-board the aircraft they shall immediately proceed to their assigned stations. Stow
and secures luggage in appropriate stowage area, after stowing away their baggage they shall
perform the emergency equipment check using the appropriate Emergency Equipment List.
Before departure on originating stations, all safety and emergency equipment must be checked and
be fully operative and remain easily accessible for immediate use. Each FA must check the area
assigned to them and ensure that all equipment listed on Emergency Equipment List is present and
secured in appropriate stowage. As soon as the emergency equipment are completed check, each
FA must sign the emergency equipment list and report to FA.1 and FA.1 shall inform to PIC for
emergency equipment condition in the cabin. All discrepancies or malfunctions must be noted on
Cabin Maintenance Log (CML) and the FA.1 shall be advised verbally to Maintenance in charge and
also The FA.1 shall inform the PIC of any cabin discrepancies found on-board the aircraft.
5.2.1 Cabin Maintenance Log (CML)
All Discrepancies or malfunctions found in the cabin shall be transferred into the CML by the FA.1.
The PIC shall know of all cabin discrepancies or malfunctions (mechanical, passenger, or other)
found on-board, including items found in-flight. The CML shall be located in the cabin area near the
FA1 station.
1 Self Explanatory
2 Self Explanatory
3 Enter Aircraft Type
4 Enter Aircraft Registration
5 Enter the Flight Date
6 Enter the Flight Destination From – To
7 Cabin Maintenance Log Page

NORMAL PROCEDURES
8 Sequence number of defect

9 Enter nature of cabin defect item or “NIL” if no defect found
10 Enter the name of person who reported the defect
11 Enter signature of Captain who review the defect and fly the aircraft
12 Date Reported
13 Corrective action taken for the defect
14 Enter the Transfered page number of FML/AML. Cross the selected box.
15 Enter the station
16 Engineer’s Signature that made the corrective action or Pilot Signature that tranfered the defect
into FML
17 License Number of Engineer
18 Date of Corrective Action being taken
19 Self Explanatory
20 Distribution of copies
21 Form Number of Cabin Maintenance Log
1. The Cabin Maintenance Log has serialized pages that are consecutively numbered on each
page. Each page consists of 2 sheets:
a. White original: Technical Records.
b. Yellow copy: Retained in the CML
2. Work instructions in sub sections 8.4 (a), (b), (c), (d), and (e) are applicable to this sub section.
3. Record the Flight Information when making the first entry on the page.
4. When there is no defect, flight attendant must state “NIL” in Defect column on entire flight.
5. If there is a defect flight attendant must record and explain the defect clearly such as physical
condition, operational condition.
6. Every defect which has been reported by flight attendant shall be followed by captain’s
signature.
7. Any defect which is related to airworthiness must be transferred by the captain into the Flight &
Maintenance Log. The captain enters the FML page number in the “Transferred to FML/AML”
block and signs the “Done by” block.
8. If a rectification action requires part replacement, the engineer should transfer the defect to the
AML by entering the AML page number in the “Transferred to FML/AML” block and sign the
“Done by” block.
9. If there is a defect which cannot be solved, the Engineer must transfer the defect to the AML as
in step h.
10. The CML white pages shall be removed only after following is accomplished:
a. There is no defect for the flight and FA has written “NIL” in the first defect block, or
b. After all defects rectification actions are closed or defects are transferred to FML or AML.
11. All defects which have been transferred to the AML or FML must be recorded in IAS as defects.
12. Engineers and Technical Services staff must monitor open defects. Open defects should be
included in the Maintenance Due List.
13. CML will be archived in Technical Services office.

NORMAL PROCEDURES
5.2.2 Assigned Exit and Evacuation Equipment Check
1. Safety pin available ( ATR )

2. Required instruction and marking
5.2.3 Flight Attendant Seat Check
1. Entire unit secured to floor or bulkhead fitting

2. Seat retracts
3. Seatbelt and shoulder harness secure and fitted to size and not frayed
4. Interphone operative (check interphone FA to Flight Deck, FA to FA and Flight Deck to FA)
5. Crew lifevest available
6. Flash lights with light holder secures
NOTE
Flight attendant seat check is including for un-occupied flight attendant seat in such
position. In which a flight attendant might checks one or more flight attendant seat in
his/her area
5.2.4 Inoperative Flight Attendant Seat
For purpose of this section, a jump seat will be considered inoperative, if:
1. The unit is not properly secure to the floor or bulkhead fitting

2. The seat does not retract automatically
3. The seat belt/shoulder harness is frayed, missing or cannot be fitted to size
If a Flight Attendant seat is determined to be in operative during pre-flight, FA.1 must be notified
immediately. FA.1 will, in turns notify the Flight Crew to expedite correction on the ground. If the flight
attendant seat cannot be repaired, notify ground staff to arrange:
1. Reseat passengers closest to the exit to empty available passengers seat

2. Remove passenger from the aircraft if empty seat is unavailable
3. The minimum Safety crew Flight Attendant assigned to the inoperative flight attendant seat will
relocate to the passenger’s seat closest to the exit and the additional Flight attendant will
relocate to another available inboard flight attendant seat position or reseat to the closest
passenger’s seat from exit
Note
in case of a double flight attendant seat with one position being inoperative, the minimum
safety crew member will occupy the available position in the flight attendant seat and the
additional Flight Attendant will relocate to another available inboard position or reseat to
the closest passengers seat from exit..

NORMAL PROCEDURES
5.2.5 Inoperative Passengers Address System
FA- 1 to ensure the cabin Public Address System (PA) is operative. If the cabin PA system is found
to be inoperative during pre-flight or in-flight:
1. FA-1 will immediately notify Flight Crew and Cabin maintenance to expedite correction
2. If correction cannot be made, FA.1 will immediately advise the Flight Crew and determine if the
Flight Deck PA system is operative
a. If the Flight Deck PA system operative, passengers safety announcement will be made
from the Flight Deck
b. If both the cabin and flight deck PA system are inoperative during preflight, the aircraft will
not depart (CASR 121.318)
5.2.6 Portable Emergency Equipment Check
During pre-flight check and a long the flight, FA shall ensure that all emergency equipment
compartment are free from obstacle items (such as : handbags, newspaper, magazines, blankets,
pillows,etc)
Every Flight attendant including FA.1 will do their individual pre-flight safety checks on the equiment
in their FA. station check on the :
1. Quantity
2. Serviceability
3. Correct Stowage with proper placard
4. Validity
FA will report Emergency Equipment Checklist to FA.1 in charge and FA.1 will report to the Flight
Deck for condition of emergency equipment onboard. All discrepancies or malfunctions emergency
equipment must be noted on Cabin Maintenance Log (CML). FA.1 shall advise verbally to the
Maintenance in charge and shall inform the PIC of any cabin discrepancies found on-board the
aircraft
5.2.7 Galley Checks
All catering items should be on board prior to passenger boarding. FA responsible for galleys shall
ensure:
1. Galleys are clean and hygienic.
2. All ovens, beverage makers and chillers are serviceable.
3. All trolley braking devices are operative.
4. FA must know the location of circuit breakers and water shut – off valves.
5. All circuit breakers (CB) closed (push in).
NOTE: if circuit breakers pops out, FA shall not reset CB before notify to the Flight Crew
6. All storage compartments closed, latched and secured
7. Floor cleans and dries
8. Curtain secured open
9. Cart and cart restrain compatible with aircraft and operative and cart securely stowed
10. All passenger and crew meals are counted and FA.1 advised of quantity.
11. All catering items, food, dry – goods are on board before passenger’s board.
12. All catering items are stowed in appropriate places before passengers’ board.
13. All catering units, trolleys and cupboards are secured for take – off and landing.
14. Food temperate must be onboard

NORMAL PROCEDURES
If a defective braking device be discovered on ground, the affected trolley should be replaced with a
fully functioning unit. If a defective braking device be discovered during flight, the trolley shall be
stowed throughout the flight and may not be used for cabin service. Defective trolleys should be
identified to ground staff upon arrival so that they may be removed from service and repaired. Trolleys
shall not be left unattended in the aisles during flight unless braking devices are engaged. The
catering process must be monitored at all times. All catering and supplies shall be visually checked
for foreign objects.
5.2.8 Galley Service Cart pre-flight
1. Carts fit galley unit and can be properly removed from and return to stowage
2. Cart door, wheels and brakes on both side of cart are operative and functioning properly
3. Cart can be properly stowed and secured in galley unit
4. FA has to withdraw unserviceable carts or trolley
NOTE
break pedals/levers that appear to be in the locked/secured position do not guarantee
that a cart is properly secured and locked in place. Once a cart has been checked and
stowed, ensure the cart will remain secured by firmly pulling on it. Is a cart found to be
defective must be reported immediately to FA.1
5.2.9 Lavatory Check
All lavatories should be serviced prior to passenger boarding. FA responsible for lavatories shall
ensure:
1. Pre – flight checks on smoke detector
2. Temperature indicator placard in grey
3. Waste bin flaps function properly
4. Attendant call button in good condition
5. Flight Attendants must know the location of the water shut – off valves.
6. Lavatories are clean and serviceable.
7. All necessary items are on board.
8. Items are stowed securely in lavatory compartments.
9. All compartments close securely
10. All lavatories are locked after Security Checks are completed.
11. All lavatories are locked for take – off and landing.
Lavatories which are found to be inoperative during pre – flight checks or during flight shall be blocked
and shall not be used by passengers or crew. However, must be monitored throughout flight for any
hazard.
Blocking procedure for inoperative lavatories is as follows:
- Door is locked.
- Placard with inoperative tape (if placard available)
5.2.10 Lavatory Waste Container and Galley Trash Container
Lavatory waste containers are equipped with fire containment safety features including a fire
containment flapper covering the waste container, a waste compartment access door and
automatically deployed heat sensitive fire extinguisher. The fire extinguisher has a heat sensitive
plug designed to melt at a specific temperature, permitting extinguisher agent to discharge into the
waste container. Each galley is also equipped with trash container with a flapper door.

NORMAL PROCEDURES
The Flight Attendants pre-flight check and in-flight check lavatory include a fire containment check
and during pre-flight and in-flight, galley checks must include trash container check, in which
particular attention must be given to waste container overstuffing and flapper and access door
operation.
• If the flapper door is missing or remains in the open position or if the access door is missing or
inoperative, close of the lavatory. and notify FA.1 or PIC
• If the flapper door for trash container on galley is missing or remains in open position, the trash
container must be empty and FA.1 or PIC must be notified.
• If waste compartment is overstuffed, correct the condition either by condensing the contents so
that the flapper door closes completely or by emptying the contents into an opaque (coloured)
string-tie plastic bag
A flapper, which is broken, missing or forced open by overstuffing the waste container, could create
a chimney effect, which might allow sufficient heat to escape so as not to active the extinguisher.
Also a missing or broken flapper or access door will fee oxygen to the fire, possibly rendering an
otherwise containable fire out-off-control.
5.2.11 Cabin Grooming
Prior to passenger boarding, the cabin should be clean and presentable. FA shall ensure:
1. Headrests are clean tidy and stowed properly
2. Headsets and pillows are loaded (if available)
3. Cabin lights are turned on
4. Curtains are open
5. Seatbelt in cross position
6. Window shades up
7. Passenger reading lights, blower and flight attendant call lights operable
8. Seat pocket clean and contain:
- Clean airsickness bag
- Passenger safety card
- Exit row seat briefing card
9. Curtains and carpet are clean
10. Clean cabin
11. Seatbelts neatly closed, tray tables clean and arm rests down
12. Public address system functioning
13. Fasten seatbelt and no smoking signs are functioning
5.2.12 Security Inspection
All reasonable measures shall be taken to ensure that no person conceals himself or cargo on board
an aircraft. FA shall challenge anyone who attempts to board the aircraft, and ensure they have either
a valid boarding pass or a valid ID – card.
5.2.13 Restraining Devices
1. Coatroom keeps door shut.

2. In-flight services equipment. All in-flight equipment, including trolley, container must be
secured in the proper location.
3. Curtain restraining straps. Attach the straps around curtains to keep them out of the exits.
4. Galley restraining devices. Attach bin latches, attach oven latches, cupboard latches, and
coffee pot restraining devices except when you are actually using the equipment.
5. Other restraining devices. All other restraining devices must be in place.

NORMAL PROCEDURES
5.2.14 Security Inspection and Checks
Flight Attendant is responsible for verifying that all personal on board the aircraft are properly badge
and identified and for challenging the credentials of anyone who is not properly identified
Flight Attendant must not attempt to move any suspicious item found during the security inspection
or at any other time. Immediately report suspicious items to FA.1 who will notify to PiC and ground
staff
Cabin Security check shall conduct approximately 5 minutes’ prior passengers boarding. Aircraft
cabin may clear from ground staff, FA.1 will announce via PA “Flight Attendant, security check”
Security checks shall be performed when all ground personnel have left the aircraft. A security check
includes a through search of all accessible areas in the passenger cabin to ensure no foreign objects
are on board. Areas that need to be checked are:
1. Crew station and stowage compartments (include slide and door barrier strap)
3. Seat pockets.
4. Under seats.
5. Lavatory and lavatory stowage.
6. Galley stowage.
7. Waste bins
Flight Attendants should report to FA.1 after Him / her securing their area zone.
5.2.15 Electronic Equipment (Circuit Breakers)
Some of aircraft has electronic equipment that equipped with circuit breakers, such as oven, water
boiler and coffee maker. The main function of circuit breakers is to interrupt current flow after a fault
is detected. It’s designed to protect an electrical circuit from damage caused by excess current from
overload or short circuit. It can be reset manually to resume normal operation by push in the circuit
breaker.
Flight attendant must be aware of the location of circuit breaker in each galley and make sure the
circuit breakers (CB) closed (push in).
NOTE: if a circuit breaker pops out, FA shall not reset the tripped CB without permission
from Flight Crew

NORMAL PROCEDURES

NORMAL PROCEDURES
5.3 BOARDING
5.3.1 Boarding Music
FA-1 shall switch OFF the music system during take-off, cruising and during the landing.
5.3.2 Passengers Boarding
Before boarding, the FA.1 shall ensure all cabin condition has been completed properly and ready
for boarding, each FA report to FA.1 - “Cabin Ready for Boarding” and after received this report
from other(s) FA, FA.1 shall report to PIC - “Cabin Ready for Boarding” and PIC will command via
PA “Boarding”
The FA.1 will announce “FA, passengers boarding” to alert FA that passengers are entering the
aircraft. Upon hearing this announcement, FA shall:
1. Be positioned at their stations and remain alert and vigilant at all times.
2. Ensure suitable passengers are sitting in Exit rows.
3. Present Exit Card to passengers seated in exit rows, ensure suitability and relocate if
necessary.
4. Ensure handicap passenger and passengers travelling with infants or children are seated near
exits, but not in exit rows.
5. Ensure the number of passengers in any row does not exceed the number of oxygen masks
installed. (if oxygen mask available)
6. Adhere to procedures regarding refuelling with passengers on-board.
7. Ensure that No smoking restrictions are enforced.
8. Assist passengers with baggage and any other needs as required.
9. Monitor passenger seating and advise the FA.1 / PIC should the distribution of passengers in
each section of the cabin appear unusual.
10. Report any irregularities to the FA.1 / PIC
FA at boarding doors shall:
1. Remain positioned at the door throughout the boarding process.
2. Not admit passengers on-board who do not hold a valid boarding card for the flight.
3. Oversized or excess carry-on baggage
4. Suspicious items
5. Suspicious behaviour
5.3.3 Observe Passenger Behavior
During boarding, in-flight, transit stop Flight Attendant should always observe the passenger
behavior. Passenger who show unruly manner or considered may endanger the flight, crewmember
of other passenger, should be reported to the PIC and inform other crewmember.
Any other weapon, even a souvenir, will be taken from the passenger by check-in personnel, tagged
with a conditional acceptance tag and placed in the luggage compartment. The weapon will be return
to the passenger with their luggage at the terminating station in the terminal baggage claim area
5.3.4 Carry On Baggage
All passenger carry-on baggage must be scanned to control the size and the amount. The
passenger’s carry-on baggage must be stowed in suitable closed it may stowed in the overhead rack
or bin which equipped with the restraining device or door. Make sure that emergency equipment
must not be hit or stroke by baggage.

NORMAL PROCEDURES
5.3.5 Smoking
Travira Air Regulation prohibit anyone to smoke at any time during Flight. No one may smoke on the
ramp or inside the aircraft while it is on ground.
5.3.6 Passenger Count
Once the boarding has been completed the Flight Attendant will conduct a head count.
Infants are kept separate from the count, as are additional crewmembers. Example 50 passengers
are 5 infants and 2 additional crewmembers.
If an infant occupies a seat he/she is conducted in the head count. Ground staff at the boarding gate
and FA.1 will conduct passenger count. Once the head count is completed, the F/A 1 will report to
PIC who will confirm that the number of passengers onboard.
At no time will the aircraft doors be closed until all count matches and all required documents have
been received and any required paper work has been given to the ground personnel.
Should a discrepancy exit the missing passenger shall be identified and that the passenger’s
baggage shall be located and removed. If any observer seat is used, this person is not included in
the total count, but must be shown as an additional crew member on the load sheet.
5.3.7 Distribution of Weight / Passengers distribution
When seat allocation is applied in check-in the effects of the number of passengers per seat row and
in each cabin section is accounted for in the mass and balance calculation.
Possible deviations from the assumed distribution of passengers must be considered.
If no seating assignment is issued before boarding the passengers, the PIC shall advise the FA.1 if there
are any restrictions on the distribution of passengers throughout each section of the cabin
The FA.1 shall advise the PIC of any concerns regarding passenger distribution.
The PIC will advise the F/A1 if certain blocks of seats have to be restricted for take-off and landings
(non-free seating).
If the flight departs with less than a full passenger load, passengers may be permitted to move to
these restricted seats only after take-off when the seatbelt sign has been turn off, but will be required
to return to their assigned seats for landing for a safe distribution of weight.
5.3.8 Exit Row Seating Procedures
As soon as exit row passengers are seated, Flight Attendant must conduct an exit row briefing to
ensure complete understanding of the able-bodied passenger’s requirements.
NOTE
Details for ABP procedure and wording briefing for passengers seated in exit row see section
General Safety

NORMAL PROCEDURES
5.3.9 Boarding Completed
Once all passengers have boarded the FA.1 shall count all passengers. Report to PIC and consult
with him regarding the number of passengers onboard and documents onboard. The PIC must verify
of the total number of passengers on board before signing the Load sheet. Any discrepancies found
in the passenger numbers shall be reconciled with the ground staff prior to closing the aircraft doors.
Should there be an unresolved discrepancy in the total number of passengers onboard which cannot
readily be reconciled with ground staff, the PIC shall request a passenger count to be conducted.
Once it has been confirmed that the total number of passengers is correct, the FA.1 will report to
PIC.
5.3.10 After Boarding Completed
After boarding completed, FA shall preparation the cabin for departure. This check includes:
1. Seatbelts fastened.
2. Seatbacks upright.
3. Tray tables secured.
4. Armrests down.
5. Video units stowed (if available).
6. Galleys secured.
7. Lavatories locked.
8. Curtains secured.
9. Baggage stowed correctly in overhead lockers or under seats equipped with a restraint bar.
10. All overhead lockers closed
11. Distribute infant life vests / infant seatbelts as required.
12. Ensure passengers seated in Exit row seats read Exit Cards and are suitable ABPs.
13. Ensure all window shades are open.
14. Infant under two years of age are held in parent’s lap with their infant seatbelts attached on the
parent’s seat belt
After all the preparation of the cabin for departure completed, FA 2 shall coordinate with FA 1 to
report the cabin is ready for departure.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.4 DOOR CLOSE PROCEDURES
5.4.1 Doors Closed
Prior to departure, all doors must be closed and prepared for emergency evacuation. Before closing
doors, FA.1 must crosscheck cabin readiness with FA 2, ensure all the ground personal left the
aircraft and the FA 1 shall obtain permission from the PIC. When doors are closed, all electronic
devices in the cabin must be turned off.
PIC will give command to close the door to all FA (for details PIC commands refer to communication
methode). Upon hearing this announcement, FA shall closed the door.
After door already closed and FA.1 will report to PIC via interphone to inform door already closed.
(for details PIC command refer to communication methode on type).
FA.1 will give welcome announcement to passengers to inform and instruct to:
1. Fasten their seatbelts
2. Lock tray tables and stow footrests
3. Straighten seat backs
4. Put down armrests
5. Secure baggage
6. Comply with No smoking regulations
7. Switch off all electronic devices
8. In each lavatory is equipped with a smoke detector. Tampering, disabling and destroying the
smoke detector is a violation of applicable regulations in Indonesia
NOTE
If any door must be reopened after doors have been armed, all doors must be disarmed according
to normal disarming procedure. Doors must be armed again in accordance with normal procedure.
5.4.2 Surface movement procedures
During Taxi Out all FA must remain at their duties station with seatbelt and shoulder harnesses
fastened except to perform duties related to the safety of the aircraft (Safety Demonstration, Cabin
preparation for take off and landing, medical needed for life threatened). During Take Off and Landing,
all FA must be seated with seatbelt and shoulder harnesses fasten until the Fasten Seatbelt sign has
been turned off.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.5 PASSENGER SAFETY BRIEFING
5.5.1 Safety Demonstration
Following the door arming procedure, FA shall perform a Safety Demonstration to prepare
passengers for an emergency.
5.5.2 Requirements
The Safety Demonstration shall be conducted prior to every passenger flight
5.5.3 Flights with a Transit Stop:
On flights with a transit stop, a full safety demonstration is required.
5.5.4 Special Briefing
FA shall ensure that passengers who require a special briefing such as passengers with infant, Blind
Passengers, sick passengers, Unaccompanied Minor are briefed prior to the normal demonstration.
The special briefing should be conducted in the same sequence as the safety demonstration.
When demonstrating seatbelt, oxygen and life vest for blind passengers, the passenger should
physically touch the items and be shown their location. FA shall advise blind passengers of the
number of seat rows forward and aft of their seat to the nearest exit.
.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.6 DEMO POSITIONS
The Demo positions vary depending on the aircraft and seat configuration, and are based on
minimum crew.
• ATR 42/72 :
 FA.1 announce for safety demo announcement at aft station
 FA.2 Safety demo at FWD cabin ( row no 1 )

NORMAL PROCEDURES

NORMAL PROCEDURES
5.7 SEQUENCE
The sequence of the Safety Demonstration is as follows:

• Seatbelts
• Exits
• Life vest
• Emergency light
• Safety card
Fig. 5.7 Sequence

NORMAL PROCEDURES

NORMAL PROCEDURES
5.8 SAFETY DEMONSTRATION ANNOUNCEMENT
FA will give safety demo announcement to passengers in forward or aft cabin adapted to the position
of the emergency light switch.
Safety demo announcement can be seen in the announcement book were distributed to each FA.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.9 SAFETY DEMONSTRATION INSTRUCTIONS
The following instructions describe the manner in which FA shall conduct the safety demonstration.
Prior to the demonstration, all equipment should be prepared and ready for use, either on a
passenger seat or on the floor in the aisle. While conducting the demonstration FA shall always face
the passengers and ensure that all actions are clearly visible.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.10 SEATBELTS
Hold the buckle head high and in clear view of the passenger, with the buckle facing forward.
Demonstrate how to fasten, adjust and unfasten the belt as follows:
1. Push the two metal ends together until they click to demonstrate fastening.
2. Pull strap to demonstrate how to tighten belt.
3. Lift and release the buckle to demonstrate unfastening.
4. The buckle should remain facing the passenger at all times.
Fig. 5.10 Seatbelts

NORMAL PROCEDURES

NORMAL PROCEDURES
5.11 EXITS
FA shall demonstrate exits refer to safety demo announcement each aircraft. Simultaneously point
to all emergency exits and continue to location of the doors and exits.
Fig. 5.11 Exits

NORMAL PROCEDURES

NORMAL PROCEDURES
5.12 EMERGENCY EXIT LIGHT
Fig. 5.12 Low level Lighting
FA shall demonstrate the emergency exit light System as follows:

Using outboard hand, FA shall use one single hand movement down the aisle, leading back and
pointing to the exit they are standing nearest. Using right hand, FA shall use one single hand
movement from where they are standing

NORMAL PROCEDURES

NORMAL PROCEDURES
5.13 LIVE VEST
FA shall demonstrate how Life Vest is placed over head, secured and inflated, as follows:
1. Show Life vest
2. Place life vest overhead.
3. Attach buckles and pull on straps to tighten around waist.
4. Pull once on inflation tabs.
5. Show inflation tubes.
NOTE:
1) Demonstrating in 2 languages FA shall keep the life vest on for the second demo, but loosen
straps, and demonstrate how to fasten again. Once safety demonstrated is completed, FA shall
remove life vest before completing final checks for cabin secure.
2) Demonstrating to pointing life vest under the seat
Fig. 5.14 Live Vest

NORMAL PROCEDURES

NORMAL PROCEDURES
5.14 SAFETY CARD
FA shall demonstrate the Safety Card as follows:

• Show front of card outboard
• Show back of card inboard
NOTE: The cue word for showing the front of the card is “Safety Card”. The cue word for turning the
card around and showing the back is “Information”
FA shall remain in the aisle until the announcement is finished, holding the safety card at chest height
and close to the body.
Fig. 5.15 Safety Card

NORMAL PROCEDURES

NORMAL PROCEDURES
5.15 FINAL CABIN SECURE CHECK BEFORE TAKE OFF
Following the Safety demonstration, FA shall perform a final check to ensure that the cabin is secure
for take – off. During the final check, FA shall ensure that:
1. All passengers have their seat belt fastened
2. Seat back up right and armrest down
3. Luggage secured in approved stowage areas
4. All trays tables are stowed
5. No food, beverages at passenger’s seat
6. Exits and aisle are clear
7. Infant and child life vest has been distributed and put it in the seat pocket
8. Window shades are open
9. Overhead bins closed and secured
10. Coats closet secured and curtains closed
11. Pillows and blankets secured
12. Cabin and galley curtain secured opened
13. Galleys and service equipment secured
14. Lavatories unoccupied secured and locked
15. Slide and door barrier strap in secure position (if applicable)
16. Irregularities, which jeopardize the safety of the aircraft, crew and passengers reported to
FA.1, and FA.1 shall notify to PIC via interphone.
Final cabin secure check mechanism;
• ATR 42/72 :
 FA.2 (AFT galley and AFT to FWD cabin) and report to FA.1 via interphone or Thumbs Up
Once FA have ensured that the cabin is prepared for take – off, they shall report “cabin ready” as
stipulated in relevant aircraft section.
FA shall be seated with their harness fastened when reporting cabin ready. The cabin is not
considered ready until all FA are seated in their assigned crew seat with their harness fastened and
the FA.1 has received confirmation of all final cabin checks.
Once all checks are received, the FA.1 will report “Cabin Ready for take-off” to the flight deck via
interphone and all cabin lights shall be turned off.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.16 FLIGHT ATTENDANT TAKE OFF PROCEDURES
When the final cabin secure check for take off is completed, all Flight Attendant will :
• Return to assigned flight attendant seat
• Stow demo equipment
• Safety pin in Inflight Mode ( ATR )
• Turn cabin light to dim/night
• Sit on the flight attendant seat and secure seatbelt and shoulder harnesses
• Assume brace position
• Silent review
• Refrain from reading, eating, listen to music or engaging in other distractions from duty
During take-off and landing flight attendant must be seated on their assigned flight attendant seat
and shall be located as near as practicable to required floor level exits and shall be uniformly
distributed throughout the aircraft in enter to provide the most effective egress of passengers in event
of an emergency procedures.
5.16.1 FLIGHT ATTENDANT SEAT PROCEDURES
It is prohibited for anyone to seat and use Flight Attendant seat except for assigned FA during takeoff
and landing.
During boarding, in flight, disembarked, or at any time not in use FA should stow the FA’s restraint
system

NORMAL PROCEDURES

NORMAL PROCEDURES
5.17 TAKE OFF IMMINENT
The Flight Crew will warn that take off imminent by PA system:
“FLIGHT ATTENDANT, TAKE OFF STATION”
All Flight Attendant do one-minute silent review
Silent Review
A silent review is a personal review of emergency procedures / evacuation duties and should include:
• Commands from Flight Deck
• Emergency Exit operation
• Commands to passengers
• Evacuation procedures (Terrain and Ditching)
• Emergency equipment
FA should perform the Silent Review during :
• Take-Off Positon
Start from flight crew commands “Flight Attendant, Take Off Station”
• Landing Position
Start from flight crew commands “Flight Attendant, Landing Station”

NORMAL PROCEDURES

NORMAL PROCEDURES
5.18 AFTER TAKE OFF
Flight Attendants may get up from their jump seat to begin their service duties when the FASTEN
SEAT BELT SIGN is turned OFF, unless conditions (turbulence) warrant Flight Attendants must
remain seated or unless the PIC advises that Flight Attendants may begin their duties.
When the fasten seat belt sign is turn OFF in flight, FA.1 or another FA will make the announcement
to the passengers, and suggest that they keep their seatbelt fastened whenever seated, whether the
sign is ON or OFF (CASR 121.503). Flight Attendants will unlock lavatories for passenger use.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.19 IN – FLIGHT
During flight FA are responsible for passenger service, however the primary responsibility is safety
and security. During flight FA shall:
• Maintain effective communication with all crew members.
• Remain alert during the whole flight.
• Monitor fire – hazardous areas at all times.
• Monitor passenger compliance with “No Smoking” and “Fasten Seatbelt” signs.
• Contact the flight deck periodically every 20 minutes
• Check cabin and lavatory periodically every 20 minutes
• Check cargo periodically if any DG on board (ATR)
• Answer Flight Deck and passenger calls promptly.
• Keep galleys and cabin tidy and secure.
• Maintain a professional and respectful manner with all passengers.
• Perform service as stipulated according to contract.
• Remain alert to passenger special needs.
• Assist passengers with immigration paperwork if necessary.
• Report any irregularity to FA.1 / PIC
• Seat Belt: The Fasten Seatbelt sign must be enforced whenever it is illuminate
• Smoking: Flight Attendants must be vigilant throughout the flight for violation of smoking
regulations. Special attention should be given to the lavatories.
• Exits and aisles : All exits and aisles must remain unobstructed throughout the flight. Special
attention should be given to passengers who may have removed their luggage from its original
secured position.
• Oxygen compartments: All oxygen compartments must be available for immediate use in
case of decompression. Flight attendant will check that there are no obstructions (tape,oil,etc)
preventing the compartments from opening automatically.
• Emergency and cabin equipment : All discrepancies in emergency and cabin equipment,
which arise in flight , must be brought to the immediate attention of FA-1 , who will notify the
Flight Crew . FA.1 will log all such discrepancies in the cabin maintenance log
• Bayonet trays : if the aircraft is equipped with bayonet trays , they must be collected , cleaned
, and immediately after each service.
• Galleys: Galley are to kept clean and all carts and service items secure throughout the flight
when service is not in progress. Only those items necessary to accommodate passengers
needs should be left out between services. For fire prevention FA should always check oven,
oven vent and trash container
• Lavatories: Lavatories kept clean, supplied, and monitored for passengers assistance and
violations of smoking regulations. The fire containment check of the lavatory waste container
is part of the cabin cheat
• Flight attendant seat : Flight attendant seat must be kept available to Flight Attendants at all
times for use in the event of turbulence, decompression and an emergency situation. Flight
attendant seats are not to be occupied by passengers in flight
• If a Flight Attendants seat becomes inoperative In flight, the Flight Crew must be notified
immediately. If the flight attendant seat cannot be repaired for landing, the primary Flight
Attendant assigned to that seat will occupy the passengers seat closest to the exit by re-seated
the passenger

NORMAL PROCEDURES
• Service carts / trolley : Flight Attendant does not leave service carts or trolleys unattended in
the cabin aisle unless the braking devices are engage.
Flight Attendant shall ensure service carts or trolley are in stowed position:
 During take off and landing phases of flight
 During an emergency situation
 Prior to or during turbulence if feasible
 All use service items no longer needed by the passengers should be collected during
cabincheck
• Children, The following procedures regarding children should be enforced at all time in flight :
 NEVER permit a child to sit, play or sleep on the floor due the danger of turbulence,
decompression or injury due sharp objects or passengers failing to see the child
 NEVER prepare a formula, even with the parents permission. Aid providing necessary
items
 NEVER allow bassinet to be placed on the floor in the way of passengers of service carts
 NEVER in your attempt to entertain children, compromise their safety.
• General passengers welfare : Special attention should be given to any passengers requiring
special care

NORMAL PROCEDURES
5.20 INITIAL DESCENT PROCEDURES
An announcement is made on the PA by the Flight Crew;

“FLIGHT ATTENDANT, PREPARE FOR ARRIVAL”
Flight Attendant should aware that descent has begun to the destination airport. Flight Attendant
should begin preparation for arrival.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.21 LANDING
When altitude reach on 10.000feet, the FASTEN SEAT BELT and NO SMOKING sign is turned ON,
Flight Crew will command: “FLIGHT ATTENDANT, PREPARE FOR LANDING”.
This signal to the Flight Attendant that sterile Flight Deck procedures are in effect until the passengers
disembarked.
FA will make announcement to inform the passengers of cabin preparations for landing. Cabin secure
check will include:
1. All passengers have their seat belt fastened
2. Seat back up right and armrest down
3. Luggage secured in approved stowage areas
4. All trays tables are stowed
5. No food, beverages at passenger’s seat
6. Exits and aisle are clear
7. Infant life vest is in the seat pocket
8. Window shades are open
9. Overhead bins closed and secured
10. Coats closet secured and curtains closed
11. Pillows and blankets secured
12. Cabin and galley curtain secured opened
13. Galleys and service equipment secured
14. Slide and door barrier strap in secure position
15. Lavatories unoccupied secured and locked
16. Irregularities, which jeopardize the safety of the aircraft, crew and passengers reported to
FA.1, and FA.1 shall notify to PIC via interphone.
Final cabin secure check mechanism;
• ATR 42/72 :
 FA.2 (AFT galley and AFT to FWD cabin) and report to FA.1 via interphone or thumbs up.
Once FA have ensured that the cabin is prepared for landing, they shall report “cabin ready” as
stipulated in relevant aircraft section.
FA shall be seated with their harness fastened when reporting cabin ready. The cabin is not
considered ready until all FA are seated in their assigned crew seat with their harness fastened and
the FA.1 has received confirmation of all final cabin checks.
Once all checks are received, the FA.1 will report “CABIN READY FOR LANDING” to the flight deck
via interphone and all cabin lights shall be turned off.

NORMAL PROCEDURES

NORMAL PROCEDURES
5.22 LANDING IMMINENT
The Flight Crew will warn that take off imminent by PA system:
“FLIGHT ATTENDANT, LANDING STATION”
All Flight Attendant do one-minute silent review
Silent Review
A silent review is a personal review of emergency procedures / evacuation duties and should include:
• Commands from Flight Deck
• Emergency Exit operation
• Commands to passengers
• Evacuation procedures (Terrain and Ditching)
• Emergency equipment
FA should perform the Silent Review during :
• Take-Off Positon
Start from flight crew commands “Flight Attendant, Take Off Station”
• Landing Position
Start from flight crew commands “Flight Attendant, Landing Station”

NORMAL PROCEDURES

NORMAL PROCEDURES
5.23 AFTER LANDING
FA-1 will make the appropriate landing announcement, reminding

• Cautions to remain seated and refrain from smoking.
• Local time and weather information.
• A reminder to take all personal belongings
• Passengers to remain in their seat belts fastened until the aircraft has come to complete
stop at the gate, and THE FASTEN SEAT BELT sign has been turn OFF.
FA shall remain seated with their harness fastened until the aircraft has come to a complete stop and
the Seatbelt sign has been switched off. FA shall be alert for passengers standing up during taxi and
advise them verbally or via PA to remain seated.
5.23.1 Open the Door
FA.1 may open their door after PIC give command ‘FLIGHT ATTENDANT, DOOR MAYBE OPEN”
and cross check with ground staff trough viewing window or through last row window.
5.23.2 Passengers Deplaning
Before allowing passengers to disembark, FA shall ensure that the stairs / jet way is safe to use, and
there is no risk or hazard present. FA shall remain at their station while passengers disembark, and
assist passengers if required.
Flight attendant will make a final cabin check prior to crew deplaning. This cabin check will include:
• infant life vest and infant belt are collected
• all lavatories unlocked and checked for remaining passengers
• All passengers seating areas, closets and overhead storage compartments checked for items
left onboard
• Any suspicious item must be reported immediately to FA-1, who will report to PiC and security
staff
Once all passengers have disembarked, FA shall perform a post flight Security Check to ensure no
passenger has left anything on-board that could jeopardise the aircraft on a future flight. The post
flight Security Check includes a thorough search of all accessible areas in the passenger cabin to
ensure no foreign objects are left on-board.
If necessary the PIC, FA.1 or any FA may ask for a de – briefing. Any incidents or issues that concern
the crew or the flight shall be discussed in the de – briefing. A de – briefing shall be held as soon as
possible after flight.
When passing through customs, FA shall know and adhere to the regulations at the airport
concerned. All necessary paperwork and visas shall be in order to ensure swift processing. FA shall
adhere to the laws and regulations of the country concerned.
After security check, FA 1 report to the Flight Deck by interphone “All passenger disembark and
security check has completed”
Areas that shall be checked are:
1. Crew stowage compartments.
3. Seat pockets.
4. Under seats.
5. Lavatory and lavatory stowage.
6. Galley stowage.
7. Waste bins.

NORMAL PROCEDURES
If necessary the PIC, FA.1 or any FA may ask for a de – briefing. Any incidents or issues that concern
the crew or the flight shall be discussed in the de – briefing. A de – briefing shall be held as soon as
possible after flight.
When passing through customs, FA shall know and adhere to the regulations at the airport
concerned. All necessary paperwork and visas shall be in order to ensure swift processing. FA shall
adhere to the laws and regulations of the country concerned.
5.23.3 Crewmember Deplaning
Prior to leaving the aircraft, Flight Attendants must verify that all personal luggage and required items
are accounted. FA.1 will ensure that any last minute emergency equipment or cabin discrepancies
are brought to the attention of the Flight Crew and logged before deplane the aircraft.
5.23.4 Wheelchair Passengers Deplaning
All Flight Attendant must remain on-board until all wheelchair passengers have deplaned

NORMAL PROCEDURES
5.24 TRANSIT AND CREW CHANGE
In certain circumstances, some passengers may disembark while others remain on-board to continue
to another destination. This is known as a transit stop. On arrival, the FA.1 will make the Transit
Announcement and FA shall:
1. Remain at assigned stations.
2. Keep Exits unobstructed.
3. Keep passengers who are not disembarking seated as much as possible.
4. Ensure any disembarking passengers take all hand baggage with them.
5. Ensure any person who attempts to board the aircraft has a valid boarding card or ID card.
6. Ensure No Smoking restrictions are adhered to.
7. Assist boarding passengers with seating and baggage if necessary.
DGCA letter no. AU. 1883/DKP.470/2007 of 29 March 2007 regarding the Flight Security and Safety
Improvement that states “Aircraft passengers are obliged to depart the aircraft during the transit and
do not leave their cabin baggage in the aircraft.”
With reference to the above announcement letter, there are several procedures considered to revise
as follows:
1. Each passenger transit shall receive a name tag that will be put on his/her baggage. That
name tag will be given when the passengers check-in at base or out base Airport
2. The purposes of the name tag are as follows:
a. To ease the Flight Attendants to identify the baggage cabin property when the passengers
leaving the aircraft during the transit
b. If there will be a baggage found in the cabin without the name tag, the Flight Aattendants
will take that cabin baggage out of the aircraft
c. The luggage bin in the aircraft is open during the aircraft transit; therefore the Flight
Aattendants will ease to identify the passengers’ cabin baggage and the airport security to
inspect the aircraft.
3. Flight attendant will announce all passengers regarding the above information.

NORMAL PROCEDURES

ABNORMAL PROCEDURES
SECTION 6 ABNORMAL PROCEDURES
SECTION 6 ABNORMAL PROCEDURES ...................................................................... I
6. ABNORMAL PROCEDURES ............................................................................ 6.1.1

6.1 CASES ................................................................................................................... 6.1.1
6.1.1 General..........................................................................................................6.1.1
6.1.2 Flooding.........................................................................................................6.1.1
6.1.3 Turbulence ....................................................................................................6.1.1
6.1.3.1 Light Turbulence, Slight Discomfort ......................................................... 6.1.1
6.1.3.2 Moderate Turbulence ...............................................................................6.1.2
6.1.3.3 Severe / Extreme Turbulence .................................................................. 6.1.2
6.1.3.4 Communication ........................................................................................6.1.3
6.1.4 Malfunction of Air Conditioning ..................................................................... 6.1.3
6.1.5 Heavy Smoke in Cabin .................................................................................6.1.3
6.1.6 Smoke Evacuation ........................................................................................6.1.3
6.1.7 Blown Tires ...................................................................................................6.1.4
6.1.8 Cracked Window / Door Seal Leak............................................................... 6.1.4
6.1.9 Unnecessary Evacuation ..............................................................................6.1.4
6.1.10 A Medical Emergency on Board The Aircraft ............................................... 6.1.5
6.1.10.1 Action to be taken by Flight Attendant ..................................................... 6.1.5
6.1.10.2 Action to be taken by Flight Crew ............................................................ 6.1.6

ABNORMAL PROCEDURES

ABNORMAL PROCEDURES
6. ABNORMAL PROCEDURES
6.1 CASES
6.1.1 General
Abnormal procedures should be considered as guidelines for effective and quick action by
crewmembers. Since the abnormal situation may develop in to an emergency situations.
6.1.2 Flooding
Flight Attendants should mop up any accumulation of water on the floor on the cabin, the galley of the
toilets as quickly as possible, since the infiltration of the water into electrical equipment areas could
have serious consequences. Use appropriate water shut off valves/switches. FA-1 should inform the
Captain.
6.1.3 Turbulence
In simple terms turbulence is an up and down movement of the aircraft, caused by certain cloud
formation, which can lead to passenger discomfort. It can vary from the mild, lasting a few seconds to
the more severe continuous one. When it occurs without previous warning, it may cause injuries to
passengers and crew.
A serious from of turbulence is the one, which normally occurs at high altitudes called Clear Air
Turbulence (CAT). Without going into great details, we can say that is a high altitude phenomenon,
close to what are known as jet streams. Thus an aircraft can experience turbulence in an otherwise
clear sky. The onset of clear air turbulence may be without warning and may be severe at times. Since
Flight Crew is aware of the meteorological conditions forecast en-route of the flight it is advisable that
the FA1 gets briefed from the Captain, about the changes of turbulence, before departure.
6.1.3.1 Light Turbulence, Slight Discomfort
Conditions inside aircraft

1. Liquids are shaking but not splashing out of cups.
2. Carts can be maneuvered with little difficulty.
3. Passengers may feel a slight strain against seatbelts.
Flight Attendant procedures
1. Announcement to passengers
2. Seat belt compliance:
a. Flight Attendant visually check that passengers are seated with seat belt fastened and
hand baggage stowed
b. Infants must be secure with an infant belt on their guardian’s laps
3. Cart and galley
a. Ensure carts and galley equipment not in use are properly secured

ABNORMAL PROCEDURES
6.1.3.2 Moderate Turbulence
Moderate changes in airplane attitude and/or altitude accompanied by small variations in airspeed
Condition inside aircraft :
1. Liquids are splashing out of cups.
2. Carts are difficult to maneuver.
3. Difficult to walk.
4. Difficult to stand without balancing or holding onto something.
5. Passengers feel a definite strain against seatbelts.
Flight Attendant procedures
a. As Flight Attendant go to their jump-seat , check that passenger are seated with seatbelt
fasten and hand baggage stowed
b. Infants must be secure with an infant belt on their guardian’s laps
2. Cart and galley
a. Stop serving immediately
b. Stow trolley as quickly as possible and secure galley equipment.
c. Place hot coffee/tea pots, soft drinks in empty trolley garage or on the floor
d. Flight Attendant must take their seat once duties are complete and fit full harness.
6.1.3.3 Severe / Extreme Turbulence
abrupt changes in airplane attitude and/or altitude. The airplane may be out of control for short period
accompanied by large variations in airspeed. Occupant is forced violently against seat belt. Loose
objects are tossed around.
1. Items are falling over or lifting off the floor.
2. Unsecured objects are tossed about.
3. Food service and walking are impossible.
4. Passengers are forced violently against seatbelts.
Flight Attendant procedure

a. Flight Attendant will not attempt to ensure passenger compliant. It is imperative that Flight
Attendant sit down immediately.
2. Cart and galley:
a. Stop serving immediately
b. Stow trolley as quickly as possible and secure galley equipment.
c. Place hot coffee/tea pots, soft drinks in empty trolley garage or on the floor
d. Take the nearest available seat and fasten seatbelt/harness (passenger seats included).
Note: If seat belt sign still illuminate, FA should give announcement every 10 minutes.

ABNORMAL PROCEDURES
6.1.3.4 Communication
Light Turbulence
Flight Attendant announcement:
• “Ibu-ibu dan Bapak-bapak, kita memasuki cuaca yang kurang baik. Kami persilahkan
anda untuk kembali ke tempat duduk dan mengenakan sabuk pengaman dan pada saat
ini kamar kecil tidak dapt dipergunakan”
• “Ladies and gentlemen, we are entering turbulence weather. Please return o your seat
and fasten your seat belt and the lavatory may not be used at this time”.
Moderate/Severe/Extreme Turbulence
Flight Crew announcement:
• “FLIGHT ATTENDANT AND PASSENGERS, RETURN TO YOUR SEATS AND FASTEN
YOUR SEATBELTS IMMEDIATELY”.
6.1.4 Malfunction of Air Conditioning
Any sudden variation in cabin temperature should be reported to the First Officer, by FA-1.
6.1.5 Heavy Smoke in Cabin
1. Identify the source of the smoke as it enters the cabin

2. Notify the Flight crew immediately of the source, color, and quantity of the smoke and how it is
affecting the passengers.
3. Ensure the passengers are seated with their seat belts securely fastened. If smoke is affecting
the passengers, brief them to place the head rest cover from the seatback over their nose and
mouth, items of clothing are also suitable (preferably with a wet cloth).
4. Make announcement on PA : “Tutup mulut dan hidung dengan tisu atau kain basah”
“Cover mouth and nose with a piece of wet cloth”.
5. Preferably wetted with such as drinking water, juices or other means if available in front of
passengers.
6. Instruct passengers to keep head low and cover nose and mouth.
7. Standby with fire fighting equipments (might necessary)
6.1.6 Smoke Evacuation
The Flight Crew will vent the cabin by increasing the air conditioning flow rate. If these measures prove
inadequate, the Captain can decide to perform an emergency descent, the aircraft will then
depressurized to equal the outside altitude. The loss of cabin pressure will draw the smoke out of the
cabin. The air conditioning is set to high flow rate to keep the momentum of smoke removal. Flight
Attendant standby for smoke removal procedures, if air conditioning system fails to reduced the
smoke.
NOTE
• Avoid opening the Flight Deck door if there is heavy smoke;
• Communicated by interphone;

ABNORMAL PROCEDURES
6.1.7 Blown Tires
Blown tires are difficult to determine from the cabin, but may be evidence by what appears to be the
sound of a “mini explosion”. On take off or landing, blown tires may cause the aircraft to veer left or
right.
Most occurrences of blown tires will not develop in to an emergency situation, which would require
evacuation of the aircraft. However, in remote cases, blown tires may cause subsequent brake fires
as well as structural damage to the aircraft from the impact of rubber fragments.
Flight Attendant Procedures :
1. Remain seated and belted at assigned exits;
2. Mentally prepare for possible evacuation;
3. Explain the situation to the passengers;
4. Be prepared to shout commands if passenger try to initiate evacuation.
6.1.8 Cracked Window / Door Seal Leak
An audible hiss, whistling or howling noise is evident. Generally this condition is not serious enough
to cause decompression, but monitor for symptoms of hypoxia, as a cracked window may develop
into decompression.
Flight Attendant Procedure
1. Notify the Captain and follow his instruction.
2. Be prepared to do the following;
a. Reseat passenger in the following priority/based upon seats available including
unoccupied Flight Attendant jump seat and cockpit jump seat.
b. Passengers seated next to cracked window/door;
c. Passenger seated forward and aft of window/door;
d. Passenger seated in center and aisle seats adjacent to cracked window/door;
e. Passenger in immediate area.
3. Ensure passengers in the area are seated with seat belt securely fastened;
4. Secure look items.
6.1.9 Unnecessary Evacuation
An unnecessary evacuation might be initiated by a passenger or Flight Attendant due to an occurrence

that lacks imminent danger, or a potential threat of danger, e.g. “engine tail pipe”, “aborted take off”
Engine tailpipe fire is hard to identify and is sometimes confused with an engine fire. Engine tailpipe
fire will only occur on ground, during engine start or engine shutdown.
It is due to an excess of fuel in the combustion chamber, the turbine or the exhaust nozzle, that ignites.
It can be result in a highly visible flame coming from the exhaust, or in some smoke coming out of the
engine (exhaust or inlet)
In the event of an Engine tailpipe fire, there is no Flight Deck alert. The only indication may be a rising
EGT (Engine Gauges Temperature) / ITT (Inter-stage Turbine Temperature),, due to the fire in the
turbine. In service events shows that Engine tailpipe fire may lead to precautionary but unwarranted
emergency evacuation.

ABNORMAL PROCEDURES
It is determined WITHOUT DOUBT that and evacuation is unnecessary the evacuation must be
stopped immediately. Serious injuries can result from any evacuation, whether necessary or
unnecessary.
Flight Attendant Procedure :
1. Remain at your assigned exit;
2. Shout repeatedly “STOP” (use P.A. if possible);
3. FA1 notify the Captain.
4. ATR - FA 2 go to the window exit to crosscheck the location
6.1.10 A Medical Emergency on Board The Aircraft
During flight, should any passenger become incapacitated, all Flight Attendant must ensure that the
incapacitated passenger is assumed need for medical assistance in flight and after landing. Ensure
the Flight Crew is informed
6.1.10.1 Action to be taken by Flight Attendant
1. First FA:
a. Assesses the passenger.
b. Stays and calls for help and medical equipment.
c. Provide First Aid Kit.
2. Second FA
a. Obtains the necessary medical equipment.
b. Helps the First FA to provide First Aid Kit.
c. Communicates with the Flight Crew.
d. Request on board medical professional.
e. Communicates with the ground-based doctor/physician, if possible.
f. Supports and communicates with any family or traveling groups.
3. Symptoms and Treatment
4. Use of an onboard Medical Professional
a. Make announcement requesting assistances from a medical professional.
b. Release medical equipment to medical professional.
c. Allow the on board medical professional to collaborate with the groundbased
doctor/physician, if applicable.
d. Obtain information for reporting (name, address, etc.).
If a ground-based medical service is available, access as soon as possible. Important
information to be relayed includes the following:
a. Flight information.
b. Destination.
c. ETA.
d. On board medical recourses.
e. Victim information: Age, Sex, Description of the medical incident, Allergies, Medical
history, First aid provided and response.
Managing an in-flight medical emergency includes all appropriate resources on board, may
include the following:
a. Emergency Medical Kit/Doctor’s Kit.
b. First Aid Kit.
c. Automated External Defibrillator (AED), if applicable.
d. Portable Oxygen Bottle.

ABNORMAL PROCEDURES
6.1.10.2 Action to be taken by Flight Crew
1. Report to nearest ATC,

2. Report to company, if any.
3. Prepare for emergency medical landing, if necessary.
4. Request for medical assistance, might ambulance and appropriate doctor are needed.

EMERGENCY PROCEDURES AND SURVIVAL
SECTION 7 - EMERGENCY PROCEDURES AND SURVIVAL
7. EMERGENCY PROCEDURES AND SURVIVAL .............................................. 7.1.1

BRACING POSITION ............................................................................................ 7.1.1
Crewmember Brace .................................................................................................. 7.1.1
Passenger Brace Positions ....................................................................................... 7.1.2
Children..................................................................................................................... 7.1.3
Handicapped and Pregnant Passengers................................................................... 7.1.4
Flight Attendant Incapacitation .................................................................................. 7.1.4
Pilot Incapacitation .................................................................................................... 7.1.4
FLOW CONTROL PROCEDURES ....................................................................... 7.2.1
Commands................................................................................................................ 7.2.1
Hand Signal .............................................................................................................. 7.2.2
DECOMPRESSION ............................................................................................... 7.3.1
Pressurization ........................................................................................................... 7.3.1
Time at Useful Consciousness (T.U.C) ..................................................................... 7.3.1
Rapid Decompression ............................................................................................... 7.3.2
Rapid Decompression Procedures ................................................................... 7.3.3
Slow Decompression ................................................................................................ 7.3.4
Slow Decompression Procedures ..................................................................... 7.3.4
INCAPACITATION OF CREW MEMBERS........................................................... 7.4.1
FIRE ........................................................................................................................ 7.5.1
Elements and Classes of Fire ................................................................................... 7.5.1
Classification of Fire .................................................................................................. 7.5.2
Fire in Cabin Procedures .......................................................................................... 7.5.3
Electrical Fire Procedures ......................................................................................... 7.5.3
High Ballast Lighting Fire .......................................................................................... 7.5.4
Lithium Batteries Fire in the Cabin ............................................................................ 7.5.4
Lavatory Fire Procedures ........................................................................................ 7.5.11
Flight Deck Fires Procedures .................................................................................. 7.5.12
Fire on Person Procedures ..................................................................................... 7.5.12
External Fire Procedures ........................................................................................ 7.5.12
Smoke in Cabin Procedures ................................................................................... 7.5.12
Cabin Fire Prevention Procedures .......................................................................... 7.5.13
Preventing Re-Ignition............................................................................................. 7.5.13

Fire Fighting Equipment .......................................................................................... 7.5.13

Evacuation .............................................................................................................. 7.5.14
Unwarranted ................................................................................................... 7.5.14
Fire Procedures on the ground ............................................................................... 7.5.14
REJECTED TAKE-OFF ......................................................................................... 7.6.1
ENGINE FAILURE ................................................................................................. 7.7.1
EMERGENCY LANDING PROCEDURES ............................................................ 7.8.1
General ..................................................................................................................... 7.8.1
Type of Emergency Landing ..................................................................................... 7.8.1
Planned – Minimum/Limited Time Available (the duration of preparations is 10
minutes or less)................................................................................................. 7.8.1
Planned – Time Available (the duration of preparations more than 10 Minutes)
.......................................................................................................................... 7.8.1
Unplanned (Time not Available) ........................................................................ 7.8.1
ALERT PHASE ...................................................................................................... 7.9.1
INITIATION OF EVACUATION ........................................................................... 7.10.1
POST EVACUATION PROCEDURES ................................................................ 7.11.1
SURVIVAL............................................................................................................ 7.12.1
Survival Techniques ................................................................................................ 7.12.1
Survival on land and mountain ................................................................................ 7.12.1
Organization............................................................................................................ 7.12.1
Shelter..................................................................................................................... 7.12.1
Warmth ................................................................................................................... 7.12.2
Water ...................................................................................................................... 7.12.2
Food ........................................................................................................................ 7.12.2
Morale ..................................................................................................................... 7.12.2
Location .................................................................................................................. 7.12.2
Survival at Sea ........................................................................................................ 7.12.2
Survival At Sea with Life Vest ................................................................................. 7.12.3
Survival with Life Raft.............................................................................................. 7.12.4
Survival in Desert Region........................................................................................ 7.12.4

7. EMERGENCY PROCEDURES AND SURVIVAL
BRACING POSITION
The brace-for-impact helps to protect the body against whatever it is most likely to hit during the
crash, and prevent a secondary impact. There are different brace positions for different situations.
There are certain basics that apply to all brace positions:
1. The seatbelt should always be fastened low around the torso just above the legs.
2. The lower torso should be pressed firmly against the back of the seat before adjusting the
seatbelt to fit tightly.
3. The seatbelt should be fastened as tightly as possible. The tighter it is fastened the better
restraint it will provide.
4. Feet should be placed that on the floor just in front of the seat.
5. Pillows and blankets are NOT to be used.
Crewmember Brace
Crew must adopt a relaxed brace position for every take-off and landing.
1. Forward Facing Crew seat:
a. Lap strap tightened low on hips
b. Shoulder harness tightened comfortably firm
c. Chin pushed into chest
d. Lower legs at 90 degree angle to floor

Aft Facing Crew Seat:

a. Lap strap tightened low hips
b. Shoulder harness tightened uncomfortably firm
c. Head pushed into headrest
d. Lower legs at 90 degree angle to floor
Passenger Brace Positions
1. Limit injuries sustained during impact

2. Must be maintained until the aircraft stops
3. Lean forward as far as possible
a. Chest against legs
b. Head down
c. Grasp shins
4. Lower legs at 90 degree angle to the floor
a. If leaning forward causes contact with the seat in front:
b. Fold arms on seat in front
c. Head against arms

Children.
Children seated in child restraint systems should not be removed from the restraint system during
emergency situations (i.e. turbulence, decompressions, and cabin preparation for emergency
evacuation /ditching).
Studies have shown that there is no safe way for children to be held in the lap of an adult to prevent
injuries or fatalities during an accident. However, crewmembers are required to give parent
instructions on securing lap children.
One way is to place the child on the lap facing the adult and wraps the child’s legs around the waist
of the adult. Lean forward and hold the child securely with both arms. Another way is to wrap infants
in blankets, place them against a sidewall or bulkhead, and hold them in position using the feet.
(Make sure there are no loose articles nearby that could injure them on impact), larger infant can be
placed on the floor and hold between the bags of the adult.

Handicapped and Pregnant Passengers.
The brace position for handicapped or pregnant passengers are the same as those recommended
for other passengers.
Assistance should be offered if necessary.
Pregnant women should be instructed to place seatbelt low, bellow the abdomen, so that the force
is against the pelvis.
Flight Attendant Incapacitation
During flight, should any crewmember become incapacitated, all Flight Attendant must ensure that
the incapacitated crewmembers duties and responsibilities are assumed
1. Ensure Flight Deck crew is informed
2. Ensure the incapacitated crewmember is cared for and relocated to a passenger seat. Should
the aircraft be full, a passenger may sit in a Flight Attendant jump seat. Utilize jump seat no
adjacent to emergency exits first. If necessary, the passengers may sit adjacent to an exit but
must be instructed not to operate the exit in any situation
3. Reassign Flight Attendant so exit is covered. A Flight Attendant may be responsible for more
than one exit
4. If FA.1 is incapacitated, ensure all required public announcement be made
5. If Flight Attendant unconscious render CPR Refer to FAM Section 11
6. PIC will assign other as FA.1 base on : Seniority, leadership and experience
Pilot Incapacitation
Pilot incapacitation is a serious aviation hazard. Accidents have accurred ; lives have been lost.
Incapacitation can happen to any pilot of any age, and at any phase of flight.

What is Incapacitation : A person is said to be incapacitated when he cannot fuction physically or

mentally.
In either Pilot became ill in flight, the other Pilot may require Flight Attendant’s assistance. The pilot
in control will call Flight attendant to the Cockpit by means alert signal for briefing, and the assistance
of any medically qualified passenger might be requested.
Pilot in control means: She/He has control for flying the aircraft of the flight.
1. ACTIONS :
a. Pilot in Control will call Flight Attendant.2 to The Flight Deck : “FA.2 report The Flight
Deck”
b. Pilot in control will brief FA.2 of Incapatitated Pilot and give instructions.
2. ACTION to be taken by Flight Attendant :
a. Pull incapatitated Pilot upright against the seat back to move him away from the controls,
with one arm againts his chest.
b. Check that the seat belt is secured and lock the shoulder harness by using “harness lock /
unlock” lever
c. Lower the seat by using either the mechanically controlled vertical adjust lever marked
“V”or the electrically controlled vertical adjust switch
d. Move the seat rearward and sliding sideways away from the controls by using either the
mechanically controlled horizontal adjust lever marked “H” or the electrically controlled
horizontal adjust switch
e. Fully recline the seat, with the recline control marker “R”
f. If Oxygen is required put on the oxygen mask, loseen collar and nectie as required
g. If Pilot unconscious render CPR Refer to FAM Section 11
Flight Attendant should never, unless under exceptional circumtances, distract the attention of the
Pilot in Control. When cleared by the Pilot in Control, FA will return to normal duties. A Flight
Attendant must remaining in the flight deck for landing to attend to the incapacitated pilot. A junior
FA preferable, as this allows FA.1 to prepare the cabin for an unscheduled landing. Do not allow the
incapatitated flight crew to take any futher part in the conduct of the flight if he/she is not feel fully fit.


FLOW CONTROL PROCEDURES
Flow control procedures are established to maximize passenger flow to available exits in the safest
and most expeditious manner. The procedures listed have proven to be effective in evacuating an
aircraft in a timely manner.
1. Stand to one side of the door to avoid blocking the exit. (Never cross in front of the exit, you
could be pushed out accidentally). Make physical contact while shouting verbal commands (use
whatever physical means or verbal commands necessary to keep passengers moving).
2. Be careful not to interfere with passengers attempting to exit the aircraft quickly (use physical
contact only when necessary).
3. Establish a regular cadence of commands (cadence may need to be re-established if
passenger’s flow is interrupted).
4. Concentrate on your area. When has ceased or slowed at your door, check traffic flow forward,
aft and across and direct passengers to your door if necessary.
5. Use physical contact and verbal commands to ensure passengers exit two at a time.
6. Flight Attendants as blocked doors should concentrate on establishing and maintaining
passenger flow to available exits.
7. Passenger and crewmember coordination and communication is the key to a safe and orderly
evacuation. Use eye contact, hand gestures and loud oral commands to maximize flow to
available exits.
8. Flight Attendants should alert one another when the cabin area is clear of passengers or when
it is unsafe to remain in the cabin. Keep in mind a loss of awareness can occur and fellow
crewmembers may require assistance in evacuating the aircraft
Flight Attendants should alert one another when the cabin area is clear of passengers or when it
is unsafe to remain in the cabin. Keep in mind a loss of awareness can occur and fellow
crewmembers may require assistance in evacuating the aircraft
Commands
Effective handling of any emergency situation is dependent on an effective communication style

between individual crewmembers and the passengers in the cabin. Commands by all Aircrew must
convey effective communication of the task to be undertaken.
Commands should be:
• Short
• Clear
• Descriptive
• Firm
• Forceful
• Positive in direction
• Authoritative
• Slow in timing.

Hand Signal
Accompany all directive commands e.g. “EXIT BLOCKED” “GO THAT WAY” “PINTU TERHALANG”
“LEWAT SANA” with hand cross infront of you, so passenger can clearly see your hand signal and
knowing that the EXIT is not available . “GO THAT WAY” pointing to the nearest EXIT.
When the Exit is available FA Command to passengers “Come this way!” With clear hand signals,
given shoulder level so passengers can see them. Use a torch, held steady, to assist passengers to
locate your exit in darkness.

DECOMPRESSION
Pressurization
As the jet engine performs best at high altitude, modern aircraft may fly at 30,000 – 40,000 ft. This
enables the aircraft to fly well above the bad weather levels and at the same time, economise on fuel
whilstmaintaining high speed. It also means that special arrangements must be made to protect
passengers from the high altitude environment she/he is travelling in. This is done by means of the
pressurised cabin.
Briefly is tapped from the engine, compressed and after cooling is pumped into the cabin thereby
maintaining a higher pressure in the cabin than outside the aircraft. Valves allow us to control the
overall pressure in the cabin also to get adequate circulation.
To maintain ground level conditions in the cabin would require a very strong aircarft fuselage because
of the big differential pressure between this inside and the outside atmosphere when high up. To
avoid this problem and thereby save weight it is normal to maintain a cabin pressure equivalent to
5.000 – 8.000 ft. Cabin pressurization is maintained at an altitude of 5.000-8.000 feet for the comfort
and safety of passengers and crewmember.
Decompression occurs when cabin pressurization is lost either slowly or rapidly.
Decompression may occur as a result of structural or mechanical failure of the aircraft.
Decompression can be defined as :
A RAPID EQUALIZATION OF INTERIOR CABIN PRESSURE WITH OUTSIDE
ENVIRONMENTAL PRESSURE.
TYPES OF DECOMPRESSION
1. RAPID DECOMPRESSION, sometimes called explosive
2. SLOW DECOMPRESSION, sometimes called insidous
Time at Useful Consciousness (T.U.C)
The time a crewmembers has to perform their duties effectively and efficiently with an in sufficient
supply of oxygen.
1. The period of onset decompression until the person becomes unconscious.
2. The most significant factor that affects TUC is altitude.
3. Smoking, alcohol, and drugs reduced the tolerance to withstand altitude.

TIME OF USEFUL CONSCIOUSNESS CHART
WITHOUT SUPPLEMENTAL OXYGEN, TIME OF USEFUL

CONSCIOUSNESS DURING DECOMPRESSION IS:
Altitude Moderate activity Sitting Quietly
40.000 feet 18 seconds 30 seconds
35.000 feet 30 seconds 3 minutes
30.000 feet 45 seconds 1, 5 minutes
28.000 feet 1 minute 1,25 minutes
25.000 feet 2 minutes 3 minutes
22.000 feet 5 minutes 10 minutes
SMOKING, ALCOHOL AND DRUGS REDUCE THE TOLERANCE TO

WITHSTAND ALTITUDE.
Note:
It is important to emphasize that this table is only a guideline, and provides average values
that can increase or decrease, depending on the skills needed to accomplish a task, on the
individual’s health, and on the amount of activity. For example, the time of useful
consciousness for a cabin crewmember involved in moderate activity is significantly less (i.e.
Walk around cabin), compared to a passenger that is sitting quietly.
Rapid Decompression
A rapid decompression is sudden loss of cabin pressure, which may be caused by an explosion, a
rupture in the fuselage, or a malfunction of the pressurization system.
This form of decompression is caused by a structural failure of a door, window or the cargo hatch, or
by a hole in the fuselage, which will cause a rapid loss of cabin pressure.
The primary danger resulting from decompression is “HYPOXIA” (lack of adequate oxygen to the
body tissues). If a victim of hypoxia does not get oxygen quickly, unconsciousness will follow. After
4-6 minutes without oxygen, the victim will suffer serious brain damage or death. Oxygen must be
given immediately.
RAPID DECOMPRESSION
CABIN EFFECTS PHYSIOLOGICAL EFFECTS
• Loud bang or rumble as cabin pressure is • Rapid chest expansion.
lost. • Cheek and lip flutter due to loss of air from
• A strong and sudden rush of air leaving lungs.
the cabin. • Pain in the ears and sinuses.
• Rapid drop in temperature. • Impaired judgment and vision
• Fog or mist develops. • Bodily gas formation and expulsion.
• Dust debris and loose objects flying about • Poor coordinator.
the cabin. • Difficulty in breathing and speaking.
Note:
All of signs may or not may occur at the same time.

Rapid Decompression Procedures
Flight crew will command to flight attendant; “FLIGHT ATTENDANT, EMERGENCY DESCENT”
1. IMMEDIATE ACTION
a. sit down / hold fixed object.
b. Fasten seatbelt/shoulder harness.
c. Shout to the passengers :
“DUDUK, GUNAKAN SABUK PENGAMAN”
“SIT DOWN, FASTEN SEATBELT”.
d. Remain seated until advised by Captain.
e. Relieve blocked ears if possible
NOTE
if vacant seat is not available, stabilize where ever you are. Remain seated until advised
by the captain.
SUBSEQUENT ACTIONS
1. Immediately following decompression the cockpit crew will initiate a steep spiral descent to
a safe altitude. Remain seated until the captain says that it is time to get up.
2. As soon the aircraft reaches the save level of 10.000 feet, Flight crew will give command:
“ FLIGHT ATTENDANT, SAFE LEVEL “,
3. After the signal to get up is given, the flight attendant should proceed to the nearest portable
oxygen bottle. Don portable oxygen bottle using shoulder strap so that both hands are free
to assist crewmember/passengers. Be sure that oxygen bottle is working before rendering
assistance. Failure to do so could result in the loss of consciousness.
4. Once the oxygen bottle is donned and working:
a. Check lavatories for passengers who may be trapped and need assistance.
b. Check fellow Flight Attendants (account for all crewmembers).
c. Check passengers. Make sure they are breathing normally.
d. Administer first aid oxygen using oxygen potable bottles
NOTE
PROTECT YOURSELF FIRST BEFORE YOU CAN SAVE OTHERS, REMEMBER
YOU ARE THE MOST IMPORTANT “SAFETY EQUIPMENT” ON BOARD AND
YOU MUST NEVER LET YOURSELF BECOME “UNSERVICEABLE”.

Slow Decompression
A slow decompression is gradual loss of cabin pressure (no longer than 10 seconds) may caused by
a slow leak in the fuselage or a malfunction of the pressurization system.
SLOW DECOMPRESSION
CABIN EFFECTS PHYSIOLOGICAL EFFECTS
• There usually will be no obvious cabin changes • Dizziness, fatigue or headache.

until the automatic decompression sensors • Giddiness or euphoria.
drop masks. (If Available). • Clumsiness.
• Illuminate no smoking, fasten seatbelt signs, • Poor coordination.
etc. • Impaired judgment and vision.
If any of the physiological symptoms occur, check with fellow crewmembers to see if there are
experiencing the same symptoms. If symptoms of hypoxia are evident perform immediate
action items.
Slow Decompression Procedures
1. Notify the Captain immediately so that cabin altitude and pressurization can be monitored and
the flight crew will turn on the seatbelt and no smoking signs
2. When cabin altitude increases to 10.000 feet, Flight Crew shall notify Flight Attendant with
command : “AIRCRAFT DECOMPRESSION, FLIGHT ATTENDANT STANDBY” (all flight
Attendant must aware, alert and stand by that decompression might occur)
3. FA.1 will turn on cabin light
4. FA.1 make announcement :
5. Another FA Stop serving passengers, stowing and securing galleys and service equipments,
ensuring passenger are seated with seatbelt
6. The priority action must be taken by Flight Attendant is check all lavatories, ensure the lavatories
are vacant and doors are closed and locked.
7. Seat belts fastened and seatback upright position
8. Tray tables stowed and locked
9. All stowage compartments secured
10. No cabin baggage or trash in unauthorized receptacles
11. Secure galley doors, place curtains and dividers in open position
12. Turn off and stow any electronic devices
13. Flight attendant should take them in safe position in a jump seat
NOTE : If there is a sign of loss of or insufficient cabin pressure and the aircraft does not suspend
climb, or start a descent, render rapid decompression procedures. FA.1 or another FA shall
contact the flight crew deck via interphone and inform them of the situation and confirm that
flight crew members are wearing their oxygen mask. If no reply from flight deck crew, FA.1
or other FA, wearing portable oxygen, shall enter the flight deck and fit quick donning masks
on all occupants of flight deck, ensuring the oxygen supply setting is set for constant flow
(EMER, 100%). FA shall remain in the flight deck until the flight deck crew regains
consciousness and control of the aircraft.

INCAPACITATION OF CREW MEMBERS
Incapacitation can be divided two forms :

1. Obvious incapacitation means total functional and loss of capabilities. In general will be easily
detectable and of prolonged occurrence. Among possible causes are heart disorders, internal
bleeding, food poisoning
2. Subtle incapacitation is considered a more significant operational hazard, because it is difficulty
to detect and the effect can range from partial loss function to complete unconsciousness.
Among the possible cause might be minor brain seizures, hypoglycemia (low blood pressure),
other various medical disorders, extreme fatigue or preoccupation with personal problems
NOTE
Details duties and responsibilities each FA for emergency procedures see section 12


FIRE
A fire onboard an aircraft is a serious and should be treated as such. Fires are generally caused by
carelessness. Constant cabin surveillance and alertness for fire hazards is the best prevention.
Elements and Classes of Fire
The three elements of fire are:

1. Fuel: Any combustible material.
2. Heat: Sufficiently high temperature.
3. Oxygen: It is everywhere around us.
Fig. 7.1 Elements of Fire Triangle
A fire will continue unless:

1. The fuel supply has been cut off• There is no more oxygen available
2. The temperature has been cooled below the flammability temperature Therefore the fire will be
extinguished by removing one element.
3. Removal of the fuel is known as starving the fire.
4. Removal of the oxygen is known as smothering the fire.
5. Removal of the heat is known as cooling the fire.
Fire is classified in several categories. For the purpose of simplification the reference below is made
to the classes found on board an aeroplane. It is important for CCM to select an appropriate fire
extinguisher, according to the class of fire.

Classification of Fire
Several types of cabin fires can occur on an aircraft. Flight attendants must be able to identify each
type and determine the most effective fire extinguisher to use.
CLASS MATERIAL EXAMPLE EXTINGUISHER

Class A Combustible Material Paper, wood, fabric, rubber,
Type A water (H20)
certain plastics, etc. where
water saturates
quenching by water is effective.
materials and prevent
rekindling
Class B Flammable liquid Gasoline, oils, greases,
Type B
solvents, paints, burning liquids,
cooking fats, etc., where ( Halon 1211 )
smothering action is required.
Class C Energized Electrical Fires standard by short circuit or

Type C
Equipment faulty wiring in electrical
equipment, fires in motors, ( Halon 1211 )
galley equipment where a non-
conducting extinguisher is
required.
Class D Combustible Metal Fire that involve flammable Type D

metal, such as lithium,
pottasium,magnesium,sodium. ( Powder)
NOTE
Whenever possible electrical equipment should be de-energized (turned off) before
fighting a class ‘C” fire.
CAUTION
The wrong extinguisher on fire could do more harm than good. For example, H2O fire
extinguisher is more effective on class “A” fire. But H20 fire extinguisher on flammable
liquids spreads the fire and on live electrical fires could cause severe shock or death.
General firefighting procedures:
1. Be prepared to fight the fire.
2. Know where the nearest fire extinguishers are located.
3. When pre-fighting fire extinguisher, mentally review proper use and operation.
4. Know the location of circuit breakers in the galley and service areas and how to pull a circuit
breaker.
“FIND THE FIRE, FIGHT THE FIRE”

NEVER LEAVE THE FIRE
DELEGATE DUTIES
PREVENT PANIC

Fire in Cabin Procedures
Possibility fire location/source

1. Luggage bin
2. Passenger seat
3. Passenger service unit
PRIMARY DUTIES BACK-UP DUTIES
• Assess type of the fire. • Obtain back-up extinguisher.

• Pull circuit breakers (if necessary). • Get another FA as the communicator to
• Get nearest appropriate extinguisher and relay appropriate information to cockpit
PBE. such as : fire location, fire source,
• Call for a back-up use PA : “Bring Hallon severity/density of fire and smoke/color
to …(appropriate location)” of smoke, firefighting progress, number
• Aim at the base of the fire. of the fire extinguishers used
• Discharge extinguisher with a side-to side • Return immediately to assist.
sweeping motion. • Relocate oxygen bottles if necessary.
• Knock the fire down completely. • Move passengers away from
• Monitor for re-ignition. fire/smoke.
• Make P.A announcement
Electrical Fire Procedures
Possibility fire location/source

1. Ovens
2. Waste container
3. Electrical panel
4. Food cart
5. IFE system
6. Screens/monitors
• Close oven/cart door • Obtain back-up extinguisher

• Turn off electrical switches • Get another FA as the communicator to
• Pull circuit breakers relay appropriate information to cockpit
• Get nearest appropriate extinguisher and such as : fire location, fire source,
PBE. severity/density of fire and smoke/color
• Call for a back-up use PA : “Bring Hallon of smoke, firefighting progress, number
to …(appropriate location)” of the fire extinguishers used
• Aim at the base of the flame • Return immediately to assist
• Discharge extinguisher with a side-to-side • Relocate oxygen bottle if necessary
weeping action • Move passengers away from fire/ smoke
• Knock fire down completely • Make P.A announcement
• Monitor for re-ignition

High Ballast Lighting Fire
Possibility location/source
1. Lighting system
2. Emergency Lighting
1. Turn off lighting in specific cabin area

2. Contact Flight Deck Crew Immediately
3. Call for Back up
4. Get nearest appropriate extinguisher and PBE
5. Knock down fire completely
6. Monitor for re-ignition
Lithium Batteries Fire in the Cabin
Cabin crew are most likely to have to deal with an inflight lithium battery fire and as such, have a vital
role to play. Because a fire in the cabin can quickly become uncontrollable, with potentially disastrous
consequences, it is vital that cabin crew are trained to respond quickly, using the procedures and
checklists published in the ICAO Emergency Response Guidance for Aircraft Incidents Involving
Dangerous Goods, Doc 9481 (The “Red Book”) and IATA’s Cabin Operations Safety Best Practices
Guide. These procedures have been developed by the IATA Cabin Safety
Task Force in conjunction with ICAO and will be incorporated into the 2015 – 2016 edition of the Red
Book, although it is strongly recommended the new material is introduced into cabin crew Procedures
with immediate effect. To assist in this process, details of the new material is follows:
Overheat Event
If an electrical smell from a portable electronic device (PED) is detected, or a PED is suspected of
Overheating:
The passenger should be asked to turn off the device immediately. If the PED is plugged into the
aircraft power supply the power supply should be disconnected if safe to do so and the in-seat power
should also be turned off. Although a PED may be “off”, unstable batteries can still ignite and so the
PED must remain off and monitored closely for the remainder of the flight.
Fire Event
– A burning laptop

As with any fire occurring in the cabin, the use of personal protective equipment (PPE) such as fire
gloves and portable breathing equipment should be considered, but it is important this does not delay
the response to the incident. Although following guidance presents a sequence of tasks, some of
these actions occur simultaneously when carried out by crewmembers.
1. Identify the item

It may not be possible to identify the item (source of fire) right away, especially if the fire has
started in a seat pocket or the device is not readily accessible. In this case, fire-fighting
procedures should be applied as a first step. Once it is possible to do so, identify the item after
the fire is under control.
If the item is contained in baggage, the crew’s actions would be similar to the actions for a device
that is visible or readily accessible.
Caution:
In order to avoid injury from a flash fire, it is not recommended to open the affected baggage
when there is any indication of smoke or flames. However, in certain situations cabin
crewmembers may assess and deem it necessary to slightly open baggage to allow entry of the
extinguishing agent and non-flammable liquid. This should be done with extreme caution and
only after donning appropriate protective equipment, available on the aircraft.
2. Apply fire-fighting procedure

Any occurrence concerning a fire in the cabin should be notified immediately to the pilot-in
command who should be kept informed of all actions taken and of the effect. It is essential that
the cabin crew and the flight crew coordinate their actions and that each are kept fully informed
of the other’s actions and intentions.
Appropriate fire-fighting and emergency procedures must be used to deal with any fire. In a multi
cabin crew operation, the actions detailed in the fire-fighting procedure should be conducted
simultaneously. On aircraft operated with only one cabin crewmember, the aid of a passenger
should be sought in dealing with the situation.
Halon, Halon replacement or water extinguisher should be used to extinguish the fire and
prevent its spread to additional flammable materials. It is important to wear available protective
equipment (e.g. protective breathing equipment, fire gloves) when fighting a fire.
If fire develops, cabin crew should take prompt action to move passengers away from the area
involved and, if necessary, provide wet towels or cloths and give instructions for passengers to
breathe through them. Minimizing the spreading of smoke and fumes into the flight deck is
critical for the continued safe operation of the aircraft, therefore it is essential to keep the flight
deck door closed at all times. Crew communication and coordination is of utmost importance.
The use of the interphone is the primary means of communication unless the interphone system
fails.
Fire in a baggage compartment (wardrobe or overhead locker)

If fire or smoke is seen coming from a baggage compartment such as a wardrobe or overhead
Locker, passengers should be moved and asked if they are carrying anything that could be the cause.
The exact location of the fire should be determined by checking for heat with the back of an ungloved
hand.

– Determining the location of a fire in an overhead locker
After first considering the use of PPE, a fire extinguisher should be discharged into the locker:
– Discharging a fire extinguisher into an overhead locker
The compartment should be closed and a few seconds allowed for the extinguishant to take effect.
Further extinguishant should be discharged until it is safe to fully open the compartment, when the
Cause of the fire must be located.
3. Remove power
It is important to instruct the passenger to disconnect the device from the power supply, if it is
deemed safe to do so. A battery has a higher likelihood of catching fire due to overheating during
or immediately following a charging cycle, although the effects may be delayed for some period
of time. By removing the external power supply from the device, it will be assured that additional
energy is not being fed to the battery to promote a fire.
Turn off the in-seat power to the remaining electrical outlets until it can be assured that a
malfunctioning aircraft system does not contribute to additional failures of the passengers’
portable electronic devices.
Visually check that power to the remaining electrical outlets remains off until the aircraft’s system
can be determined to be free of faults, if the device was previously plugged in.
The removal of power may occur simultaneously to other cabin crew actions (e.g. obtaining
water to douse the device). Depending on the aircraft type, in-seat power may have to be turned-
off by the flight crewmembers.

Caution: Do not attempt to remove the battery from the device.
4. Douse the device with water (or other non-flammable liquid)

If the PED is not in a bag or it is an a bag which is not intact it should not be moved but cooled
in situ by flooding it with water (or other non-flammable liquid) to prevent the spread of heat to
other cells in the battery. If water is not available, any non-flammable liquid may be used to cool
the device. If a PED is contained in an intact bag and no flames can be seen, the bag should
be removed and placed in a watertight container (or one made watertight by using a bin liner)
and flooded with water.
– A lap top being doused with water from the galley
– Applying water to a lap top computer without removing it from an overhead locker
Note – Liquid may turn to steam when applied to the hot battery.
Caution:
i. Do not attempt to pick-up or move the device; batteries may explode or burst into flames without
warning. The device must not be moved if displaying any of the following: flames/flaring, smoke,
unusual sounds (such as crackling), debris, or shards of material separating from the device;
ii. Do not cover or enclose the device as it could cause it to overheat; and
iii. Do not use ice or dry ice to cool the device. Ice or other materials insulate the device, increasing
the likelihood that additional battery cells will reach thermal runaway.

– A demonstration of the effect of applying ice to a burnng lap top
5. Leave the device in its place and monitor for any re-ignition
A battery involved in a fire can re-ignite and emit flames multiple times, as heat is transferred to
other cells in the battery. Therefore, the device must be monitored regularly to identify if there
is any indication that a fire risk may still exist. If there is any smoke or indication of fire, the
device must be doused with more water (or other non-flammable liquid).
6. When the device has cooled (after approximately 10-15 minutes)

The device can be moved with caution once it has cooled down and if there is no evidence of
smoke, heat, or if there is a reduction in the crackling or hissing sound usually associated with
a lithium battery fire (after approximately 10-15 minutes). The waiting period may vary, based
on the device and its size. The waiting period may vary based on the device and its size. The
different circumstances (types of devices, phase of flight, etc.) should be addressed in the
operator’s training program.
A suitable empty container, such as a pot, jug, galley unit or toilet waste bin, must be filled with
enough water or non-flammable liquid to completely submerge the device. It is important to wear
available protective equipment (e.g. protective breathing equipment, fire gloves), when moving
any device involved in a fire. Once the device is completely submerged, the container used must
be stowed and, if possible, secured to prevent spillage.
– A lap top computer in a bag being submerged in water in a toilet waste bin….

– Which should be stowed in the lavatory
Not all containers are watertight, so plastic bin liners should be used if necessary;
– A bar box made water-tight using a plastic bin liner
Lithium Battery Fire Prevention – Portable electronic device inadvertently crushed or

damaged in electrically adjustable seats
There have been reported incidents by airlines related to incidents on board as a result of the
inadvertent crushing or damage of a portable electronic device (PED). As a result some have caught
fire.

– A mobile phone crushed in an electrically adjustable seat
– The charred remnants
Small portable electronic devices (PEDs) such as mobile phones, smartphones, mini-tablets, e-
readers or MP3 players etc. can become a potential fire hazard if they inadvertently slip or are
dropped between the mechanical parts of an electrically adjustable seat and are crushed or
damaged. These types of seats are primarily installed in premium class cabins such as First Class
and Business Class.
Due to the design of some electrically adjustable passenger seats, it is possible that a PED can slip
under a seat covering and/or cushion, behind an armrest or down the side of a seat. Cabin crew
should not move the seat electrically or mechanically when attempting to retrieve the passenger’s
PED. The seat movement may crush/damage the PED’s lithium battery and potentially result in a
lithium battery fire.
Passenger awareness on how to use and stow their devices while in flight can help mitigate these
incidents.

Recommended Practice
To prevent crushing of the PED and reduce the potential fire risk to the device and the surrounding
area, cabin crew, and/or passengers must not use the electrical or mechanical seat functions in
an attempt to retrieve a PED. Cabin crew should always advise the flight deck of the situation. Ask
the passenger concerned to identify the item, and where they suspect it may have dropped or slipped
into, and if they have moved the seat since misplacing the PED. Move the passenger and, if
applicable, the passenger seated next to the affected seat from the area. If available, don fire gloves
before trying to retrieve the item. Do not move the seat! If unable to retrieve the item, it may be
necessary to move the passenger to another seat.
Due to the design of some electrically adjustable passenger seats, it is possible for a PED to slip
under a seat covering and/or cushion, behind an armrest or down the side of a seat. Passengers and
cabin crew should not move the seat electrically or mechanically in order to attempt to retrieve the
passenger’s PED. The seat movement may crush/damage the PED’s lithium battery and potentially
result in a lithium battery fire.
In the event that the situation develops into a lithium battery fire, cabin crew should apply the following
as per their respective airline procedures:
• Lithium battery fire-fighting procedures
• Post-event procedures (on board); and
• First point of landing offloading procedures
After landing, the crew must advise ground staff where the device is stowed and make an appropriate
entry in the technical log. The PED must be removed from the aircraft, as lithium batteries that are
damaged are forbidden for carriage. Devices involved in a fire should be retained on the ground to
enable investigation by competent authorities.
Lavatory Fire Procedures
Possibility location/source
1. Lighting system
2. Waste container
3. Flush motor
Feel the lavatory door with the back of the hand :
a. If cool to the touch then,
• Obtain the nearest fire extinguisher and PBE if time permits
• Open the lavatory door taking care in case of ‘back flash’ which could occur when
more oxygen is allowed into the lavatory
• Locate the source of the fire and extinguish it by aiming at the base of fire
b. If hot to touch then,
• Keep the door closed
• Obtain a fire extinguisher, PBE and asbestos gloves
• Assess the fire with a tactile search by staying low and opening the door slowly.
Just wide enough to get the extinguish nozzle in. Empty the contents of the fire
extinguisher into the lavatory
• Close the lavatory, put on thePBE, obtain a second extinguisher and crash axe if
necessary
• Open the lavatory door slowly, locate the source of the fire and continue to fire until
it is put out
• Cool embers with water or any no-alcoholic liquids like coffee or tea.

• Assess extent of fire by feeling door of effected • Obtain additional firefighting equipment.
lavatory. • Get another FA as the communicator to
• Call for backup. relay appropriate information to cockpit
• Delegate duties such as : fire location, fire source,
• Get nearest appropriate extinguisher, PBE and severity/density of fire and smoke/color of
gloves smoke, firefighting progress, number of
• Call for a back-up use PA : “Bring Hallon to the fire extinguishers used
…(appropriate location)” • Cover door vents, if necessary.
• Open door slowly. • Check other adjacent lavatories.
• Locate source of fire. • Relocate oxygen bottles, if necessary.
• Knock down completely. • Move passengers away from fire/smoke.
• Monitor for re-ignition. • Make P.A announcement-informing
passengers of the problem.
Flight Deck Fires Procedures
Fire and smoke in the flight deck will be dealt with by the Flight Crew initiating the flight deck fire
drills. The Flight Crew will isolate relevant electrical circuits and use a fire extinguisher. The Flight
Crew may require the assistance of the Flight Attendant to bring additional back-up extinguishers
and equipment to the flight deck
Fire on Person Procedures
When dealing with fire on a person, the priority is to immobilize the person and suffocate the fire.
Blankets and clothing may be used for this purpose. Care must be taken to protect the passenger’s
face and skin. Once the fire is extinguished, Flight Attendant must cool the affected area and
administer first aid
External Fire Procedures
Any unusual circumstances outside the aircraft, either during flight or while on ground, must be
reported to the Flight crew immediately. This includes signs of fire, smoke, unusual noises and
smells. Flight Attendant must also be alert to passenger reactions to possible situations which crew
members are unaware of.
When external fire, smoke or other unusual circumstances are observed, accurate details must be
provided to the Commander immediately. If Flight Attendant notice an external fire while on ground,
they must be prepared to evacuate the aircraft without delay.
Smoke in Cabin Procedures
Heat and flames are obvious dangers from fire, although it is the smoke and toxic fumes generated
which are the primary cause of incapacitation and ultimately death. With this in mind, Flight Attendant
must always consider the use of PBE when dealing with any fire situation.
When a fire occurs within an aircraft, the combustion products from cabin furnishings will include
toxic, asphyxiating fumes. Therefore, it is essential that passengers are moved away from the
affected area when possible, and instructed to keep their heads low and breathe through wet cloths.
The Flight Crew must be informed of the severity of the smoke in the cabin, and if it does not subside,
may have to initiate a smoke evacuation procedure.

Cabin Fire Prevention Procedures
1. Strictly enforce all smoking regulations.

2. Enforce smoking rules when oxygen is in use-10’ radius and the entire aircraft when the
emergency aircraft oxygen system is activated.
3. Keep trash containers covered.
4. Periodically check oven and oven vent.
5. Make sure there are no items in the oven except the oven racks and meals
6. Check lavatories and cabin prior to every take-off and landing, and frequently in-flight (in every
20 minutes) for any signs of fire.
7. Carefully handle and dispose of hot galley items.
8. Report mal-functioning electrical equipment immediately.
9. Until the source of the fire is located, do not assume the fire fully extinguisher
10. Never reset CIRCUIT BREAKERS (CB) unless instructed to do so by the cockpit.
Preventing Panic
Fire can be frightening. To prevent panic, make an announcement to keep passengers informed and
assure them that necessary steps are being followed. If the fire procedure excessive smokes and
fumes inside the cabin, flight attendants should:
1. Stay calm.
2. Watch for sign of panic and take additional action if needed.
3. Move passengers away from smoke and fumes.
4. If there is a lot of smoke in the cabin have passenger’s cover mouth and nose with any available
material – dampened if possible. If necessary, have passengers or crewmembers breath the air
approximately six inches from the cabin floor where smoke and toxic fumes will be less dense.
Preventing Re-Ignition
Once the fire has been extinguished, be sure smoldering embers are completely out. Soak burned
material with water (if applicable), break apart if it is necessary to be sure it is completely out. Reaffirm
electrical power is shut off to affected areas. Monitor the area until the aircraft is on the ground and
ground/fire personnel take over.
Fire Fighting Equipment
FIRE EXTINGUISHER ADDITIONAL ITEMS

• Halon 1211 • Blankets, Pillows
• H2O • Coats
• Lavatory Halon 1211 extinguisher • Coffee/water Pitchers
• Smoke detector • Carbonated Soda (shake can and
• PBE aim at the of fire)
• Oxygen bottle with full face mask
• Crash Axe
• Asbestos Gloves
• Smoke Goggle

Evacuation
Unwarranted
Always be alert to the possibility of passengers initiating in undirected emergency evacuation which
may lead to widespread panic and the possibility of serious to total injury to those drown into such
unwarranted evacuation.
To prevent, flight attendant must shout:
“TETAP TENANG – TETAP DUDUK”
“KEEP CALM - REMAIN SEATED”
Quickly notify the Flight Deck

Start evacuation if the fire becomes uncontrolled.
At Gate
In the event of an emergency while the aircraft is parked at the gate which ramp and aircraft in place
assess conditions and initiate evacuation, if necessary. Use emergency override procedure to open
the door in the emergency mode without slide/raft deployment.
Use normal commands:
“BUKA SABUK PENGAMAN- KEMARI”

“KELUAR – CEPAT”
“OPEN SEATBELTS – COME THIS WAY”

“EVACUATE - HURRY”
Fire Procedures on the ground
1. Quickly notify the Flight Deck

2. Locate source of fire
3. Call for back up
4. Knock down the fire
5. Start evacuation if the fire becomes uncontrolled.
In the event of an emergency while the aircraft is parked at the gate which ramp and aircraft in place
assess conditions and initiate evacuation, if necessary. Use emergency override procedure to open
the door in the emergency
Use normal commands:
“BUKA SABUK PENGAMAN- KEMARI”

“KELUAR – CEPAT”
“OPEN SEATBELTS – COME THIS WAY”

“EVACUATE - HURRY”

REJECTED TAKE-OFF
A rejected take-off is when engine power is applied for the purpose of take-off and the Flight Crew,
for whatever reason, decides to discontinue the take-off by reducing engine power to idle and
breaking to a stop in the remaining runway available.
In the event of a rejected take-off where the aircraft comes to rest intact and in a more or less level
position, Flight Attendant should remain seated and await the Captain’s instructions via the
interphone or PA system.
If the aircraft has suffered structural damage or is at an abnormal angle, Flight Attendant must assess
the situation. Evacuation drills must be commenced and an evacuation carried out only if the safety
of the passengers is in jeopardy and no contact with the Flight Crew had been possible.
It must be stressed that if no imminent danger is apparent and evacuation is still required, then a
precautionary disembarkation is the best option in reducing passenger injury.


ENGINE FAILURE
All aircraft conducting Regular Public Transport operations safely with the one engine failed,
although such a failure could necessitate an unscheduled or emergency landing or return to the
last departure point. There is however no cause for alarm or anxiety amongst the passengers and
normal procedures should be carried out for when landing unless the Captain declares otherwise.
Should a passenger draw the attention of Flight Attendant to an alleged engine failure, he/she
should be assured that the aircraft is perfectly capable of flying with the loss of the engine. The
passenger’s observation should then be communicated to the Flight Crew immediately by
following the standard crew call procedures.
CRM skills of communication and teamwork should be utilized.


EMERGENCY LANDING PROCEDURES
General
There are two types of emergency landings, PLANNED and UNPLANNED. In both planned and
unplanned emergencies, emergency procedures are outlined to help crew and passengers.
Emergency procedures are basically the same for Terrain or Ditching; however, floatation is an
additional concern in a Ditching emergency.
Type of Emergency Landing
Planned – Minimum/Limited Time Available (the duration of preparations is 10

minutes or less)
If an emergency arises directly after takeoff (aircraft returns immediately for landing), or if emergency
arises during approach which may necessitate a rapid evacuation of the aircraft, the Captain should
if possible warn the Flight Attendant and passengers via short PA announcement.
Planned – Time Available (the duration of preparations more than 10 Minutes)
When during flight a situation arises for which the Captain decides that preparation has to be made
for an emergency landing, Captain will call the FA-1 by PAS: “FA1 report to Flight Deck”, or using at
least six chimes of attendant call when Flight Deck PAS was unserviceable. The FA-1 proceeds
immediately to the Flight Deck. The Captain informs the FA-1 that an emergency landing has to be
made and gives the reason of emergency, estimate time landing anticipated, terrain or ditching.
Unplanned (Time not Available)
An emergency arises during takeoff and the PiC decides to abort/reject the takeoff process or
emergency arises after normal landing.
Immediately after takeoff, emergency arises for which the Captain decides emergency landing has
to be made.
NOTE
Details for Flight Attendant Emergency Procedures see Section 12


ALERT PHASE
Flight Crew command: “FA.1 Report to Flight Deck”, or by at least 6 chimes
Flight Attendant:
1. FA-1 personally enter to the Flight Deck
2. Flight Crew Brief FA1 about:
a. Type of landing
b. Exit to be used
c. Time to landing
d. Signal
e. Syncronize watch
3. Another FA standby at their own station and prepare galley,cabin and lavatory ( if possible )
4. FA-1 will brief another FA
5. Render cabin preparation for emergency landing situation
Flight Crew command: “EMERGENCY STATION”
Flight Attendant:
a. Turn ON Emergency Light
b. Dim cabin light at night,
c. Sit down on own station. Fasten seat belt tightly and use shoulder harness,
d. Make a one minute silent review
Flight Crew command: “BRACE – BRACE – BRACE”
Flight Attendant: (Shout to passengers)
“BAHAYA – MEMBUNGKUK- PELUK LUTUT - “

“EMERGENCY – BEND DOWN – HOLD YOUR KNEES”
When the aircraft come to full stop under abnormal condition and Flight Crew still evaluating the
situation, Flight Crew command: “FLIGHT ATTENDANT AT YOUR STATION”
Flight Attendant: (once aircraft stopped)
FA stand up (depend situation) and evaluate situation
 Check outside condition

 Check inside condition
 Check door In-Flight Mode ( ATR )
 Stand by for evacuate aircraft, await Flight Deck instruction. Flight Deck still evaluating the
situation
 If passengers panic, shout “tetap tenang, tetap duduk” “keep calm-remain seated”
 FA1 Makes announcement if necessary, if the PA system unserviceable, use megaphone
to inform passengers verbally.
“Para penumpang yang terhormat disini Awak Kabin anda berbicara. Kami
persilahkan anda untuk tetap duduk dengan tenang, sambil menuggu
pemberitahuan selanjutnya, pilot sedang mempelajari situasi yang terjadi” - “Ladies
and gentlemen, this is your Flight Attendant speaking. Please remain seated; the
Flight Crew is evaluating the situation. Further instruction will be followed a few
moments”.
 Attempt to contact Flight Crew if no communication or command is received in 10 seconds

When evacuation is not required PIC will immediately make a PA announcement to the passengers
or delegate it to the FA1.
“FLIGHT ATTENDANT CANCEL ALERT”

(Continue with announcement from Pilot)
Flight Attendant:
• Keep calming passengers
• Evaluate inside and outside condition
• Standby for Flight Crew instruction
When evacuation is required PIC will command:
“EVACUATE – EVACUATE”
NOTE: Detail duties and responsibilities FA see section 12

INITIATION OF EVACUATION
The evacuation is basically the same as the UNPLANNED with the advantage that the passengers
have been briefed.
Although a cabin preparation has been carried out, and the aircraft comes to a stop after landing, it
is possible that it may not be necessary to evacuate the aircraft: Flight attendant must therefore first
await the Captain, further instruction or ask personally to the flight deck.
In principle the command to evacuate the aircraft will be given by the Flight Crew, verbally, via PAS.
If the captain gives the commands:
1. All flight attendants shout the applicable commands.
2. All flight attendants immediately open their seatbelts, stand-up.
3. In the certain condition flight attendant may initiate the evacuation without waiting the commands
from PIC or captain such as.
a. Ditching
b. If no warning received from Flight Deck
c. Cabin Fire
d. Heavy smoke inside or outside the aircraft
e. Aircraft Structural Damage
4. If the F/A 1 gives the evacuation commands:
a. All flight attendant repeat the command given by the F/A 1


POST EVACUATION PROCEDURES
An evacuation is in fact no completed all passengers and crew have successful evacuated the
aircraft. Some post evacuation action should be carried out as standard procedures.
1. Lead passengers away from aircraft (upwind direction) because of risk of explosion and fire.
2. Bring all passengers and crew together. After an accident people often start running away in a
shock condition.
3. Care for injury.
4. If help cannot be expected immediately, possible action to overcome the first few hours should
be coordinated.
Apart from these general rules, local condition may require more specific by the crew as indicated
below. These must be seen, as main items are situation may very widely. No details are specified
here in a survival situation. Extensive guidelines can be found in the booklet, included in each survival
pack. Use command sense.


SURVIVAL
Survival Techniques
If the accident has occurred in a remote area and becomes apparent that rescue personnel will
not be arriving for some time, crewmember should make provisions for the survival passengers.
1. Captain or senior ranking crewmember will be in charge of all survivors.
2. If a large number survivors, divided into smaller groups with a crewmember or assigned ABP
in charge of each smaller group.
3. Give each able-bodied survivor assigned duties.
4. Find or improvise shelter, particularly for the injured.
5. An intact aircraft, not burned, and free from fuels and fumes will provided the best shelter.
6. Portion small section with blanket and, if in cold climate, insulate the floor with seat cushions
to trap body heat. (Do not build a fire within the aircraft structure).
7. Use slide/raft for windbreak and shelter.
8. Remove aircraft panels for use as sleds, snow shovels, fire reflectors and stretchers.
9. Use galley equipment to carry food, water and supplies.
10. Use life jackets for additional protections against exposure.
11. Use crash axe cut wood foe a fire.
12. Utilize seat cushions, curtains, floor coverings, pillows and blankets, personal clothing and
baggage for warmth and protection. Clothing can be draped over a jagged for protection.
13. Utilize all available emergency equipment in the slide/ raft.
Survival on land and mountain
First, account for all survivors and gather together all emergency equipment, first aid kits, food
and water. Give first aid treatment to those in need. At this stage, avoid unnecessary exertion.
Try to make everyone comfortable, check that they are suitably clad. If in the hot sun, keep
covered, if wet, try to get dry. Protect yourself, rest and gather your faculties for decisions you
may have to make later.
Shelter in or near the aircraft if condition prove safe. Stay near the aircraft unless the locality is
unsuitable. If you must move away, move camp early in the morning, not in the heat of the day,
and leave an easily seen massage at the crash site stating your intentions. If possible mark your
route to your new locations.
Strip the aircraft of all useful portable material. See that someone is always on watch, do not all
go to sleep at the same time.
Organization
When you have settled in a suitable campsite, organize shelter, warmth, water, food and rest.
Shelter
For constructing a shelter and a fire, use the aircraft crash axe. It will be cold at night, no matter
how hot the day, so be prepared before dark. For a quick shelter, erect two posts with a cross
bar and lay palm leaves, leaf-covered branches etc. over the cross bar with leaves sloping
downwards. Face it downwind or crosswind, NOT into the wind.

Warmth
If there is no food, a fuel stove can be constructed. Half fill a tin with sand and with the back of
the axe, punch small draft holes above the level of the sand. Pour petrol or kerosene (aircraft
fuel) on the sand. Light the top of the sand, which will act as the wick. This will burn evenly and
clearly. Always keep the fire burning.
Water
This is more important than food. Boil or purify all that you use. Clear water may be drunk from
vines, but do not drink from any vines that give sticky or milk sap. Do not drink alcohol, as this
will make the body require the intake of extra water
Food
Eat perishable foods first. Conserve aircraft supplies and where possible live off the land.
Morale
Find a job for everyone and divide the party into watches, so that some sleep while others work.
Appoint cooks, hunters, and watchers, cleaner. Keep a clean camp; dig holes for latrines and for
burial of rubbish. Keep a log of events to avoid arguments about duties.
If someone is incapacitated, he or she can be the log-keeper and guardian of the stores. Try to
avoid having anyone mope around with nothing to do. Delegate responsibility. When all material
needs are met, concentrate on being located.
Location
If the radio is useable broadcast not constantly, but regularly, on frequency of 121.5 MHz. If the
receiver is unserviceable try the transmitter anyway. In any event, try to make your camp and the
aircraft as conspicuous as possible from the air.
Clear away growth and set out ground signals such as unfolded life vests. Prepare bonfires with
any available petrol or oil. The petrol will give flame at night, the oil will give black smoke by day
to attract attention. Polish up any pieces of metal and hang them around the camp to flash in the
sun.
In short, do everything possible to assist those searching for you. Avoid hasty decisions from
your rescuers.
Survival at Sea
(SOLAS: Safety of Life at Sea)

1. The survivors should put up the cloth, to keep body temperatures.
2. Instruct the passengers to hang on to the slides.
3. Help babies and injured passengers into the slides.
4. Take care that the slide aspirator is not pushed open; otherwise air would not drink salt water.
5. Do not drink salt water.
6. At least one crewmember or well ABP in each life raft.
7. Keep life vest be used and observe the condition.

8. Check if there any damage in the life raft.
9. Locate and ensure the survival kit of the life raft, open and brief the passenger how to use it
accordingly.
10. The hand pump should be secured to the life raft adjacent to the topping up points.
11. Tying all the life rafts together.
Survival At Sea with Life Vest
1. Entering the water

a. Ensure your life vest is correctly and securely tied before jumping.
b. As you enter the water, keep your elbows to your sides, cover your nose and mouth
with one hand whilst holding the life vest at your opposite shoulder with the other.
2. Hypothermia
a. Hypothermia is the loss of body heat, which if untreated will eventually result in death.
b. Hypothermia is the greatest danger facing a survivor in the water.
c. An average person in a life vest cool 35 % faster when swimming.
d. Do not discard clothing in the water. Added layers of clothing will reduce the rate of
body cooling without adversely affecting buoyancy.
e. Use the “H.E.L.P” method of the body heat preservation.
3. Help Escape Lessening Posture (HELP)
The HELP position ensures that survivors retain body heat by remaining motionless with the head
out of the water.
a. The inner sides of the arms are held tight to the sides of the chest and the thighs are
raised to close of the groin region.
b. The head is above the water.
c. These postures will approximately double survival time.
NOTE
Consumption of alcohol before entering the water increases the cooling rate of the body and
hastens death.
4. Group Huddle
Survival will be improved if several survivors form a ring and face towards the center, with arms
placed around each other and their sides touching, to reduce heat loss. The water inside the ring
is calmer than outside. This lessens the effect of wave splash and heat loss on the side of the
body.
An injured survivor can be positioned inside the group huddle to retain body heat and keep them
afloat.
Predicted survival time for a lightly clothed adult in 10 degree Celsius water is as follows:
NO LIFE VEST Treading water 2 hours
LIFE VEST Swimming 2 hours
LIFE VEST H.E.L.P. Method 4 hours

Survival with Life Raft
When All crew and passenger board the liferaft:
1. Crew will erecting the life raft canopy

2. At least one crewmember or well ABP in each life raft
3. Check the boyancy chamber (the inflations should check regularly)
4. Check if there any damage in the life raft
5. If more than one life raft, make all keep close together
6. Help babies and injured passengers
7. Locate and ensure the survival kit of the life raft
8. Get the emergency radio into operation and prepare other signaling device for instant use
9. Using signaling mirror to give a signal to rescue
10. Assigned and arranged watchman for a constant look-out
11. Keep the floor of raft is dry
12. Recovering moisture, or rain water to drink
13. Crew must assess how much food and water is available and ration food and water
Stay in the raft until the rescuer spotted
Survival in Desert Region
Desert emergency landings have a higher risk of fire upon landing. Emergency equipment, which
not immediately taken along in the evacuation can be considered lost. Ensure that first aid kit,
medical kits, and shoes are taken along.
General Rules
a. Because of fire hazard gather passenger away from the airraft attend to injured passengers
b. Try and get all survivors under control, organize a continuous watch
c. Designate areas to be used as toilets
Clothing
a. Wear light colored clothes against sunburn, heat, sand and insects
b. Keep head and body covered throughtout the day, survival is increased this way with less
water requirement
c. Wear trousers and shirts with tong sleeves, wear them loose for better cooling
d. Wear neck protection. Wear a hat, if non-available, protect your head with something similiar
to what the Arabs are wearing. In case of sand storms cover nose, mouth, and eyes with
cloth. Prolonged and intense solar radiation can cause several physical disorders :
Heat Convulsions
They occur mostly in the leg and stomach muscles. Place the person still and give salt dissolved
in water to drink.
Heat Exhaustion
The Symptoms are: first, intents red face, later fuming pale,extreme perspiration and cool whet
skin, loss of consciousness possible. Place person flat on back in the shade. Give salt water to
drink if possible. Cover the person with blankets o clothing to retain body temperature or to
safeguard against shivering.

Heat Stroke
It can occur very sudden. The face turns red, the skin hot and dry. All perspiration stops. The
patient will suffer from severe headaches; the pulse is violent and fast, unconsciousness may
occur.
Ensure that the patient is kept coll by moistening clothing and by fanning air. Loosen clothes raise
upper body and keep in the shade, if possible not on the ground. Dont give drugs.
Sun Stroke
Direct sun exposure of the head may cause irritation. The person will felt sick and will suffer from
headches, complaints of inner restlessness. Cool skin and at the same time a very red and hot
head are futher symptoms. Unconsciousness are possible. Place patient’s upper body raised in
the shade. Cool hed with moistened cloth.
Eye Protection
Wear sunglasses during the day, if no available, improvise by wearing cloth. Darken the skin
around your eyes with soot. The intense light will hamper the ability of distant vision and the
eye adjustment in the dark.
When eyes are hurting, put some eye ointment on the eyelids and corners. Rub some lip ointment
onto nose and lips.
Dehydration
Move slowly in the desert to conserve water and energy. The most effective way to restrict the
need of water is to prevent perspiration. Wear clothes for het insulation. It helps to control
perspiration and slows evaporation of sweat.
Shelters
Stay near the aircraft. Do not march towards a fatamorgana. The first principle is shelter from
intense sun radiation and heat in the daytime as well as low temperature at night.
Use everything is usable such as caves, or rocks. A dry canyon is dangerous because it can fill
rapidly with fast moving water even with no rain in the immediate surrounding area.
Make use of slides, life rafts, blanket and aircraft parts to build a shelters. Use lifevest to sit on,
wear war clothes at night. Whenever possible stay in the shade during the dy. Do not sit directly
on the ground because temperature above the ground can be up to 10 degrees cooler than on
the ground. In some deserts spiders, scorpions, sand vipers can be found therefore shake shoes
and clothes well before wearing.
Water Supply
Searching for water for instance along the sandy bank of a desert pool, dig a hole at the lowest
place behind the first dune. Stop digging when a wet sand is found. Water will collect. This water
is potable. Do not digs deeper, the water get salty. In other ares, dig a hole between two sand
dunes, to about 1 to 2 meters. When the sand gets wet, continue digging until water is reached.
Cactuses or similiar plants are often usable for gaining water. Be sure never drink from cactus or
other plant that has juice looks milky.
Observe bird and animal for clues to springs or water reserves. Bird will circle above water even
in the driest desert. Animals or their tracks may lead to water.


EMERGENCY EQUIPMENT
SECTION 8 EMERGENCY EQUIPMENT
8. SAFETY/EMERGENCY EQUIPMENT .............................................................. 8.1.1

8.1 FOREWORD .......................................................................................................... 8.1.1
8.1.1 Station & Security Checklist....................................................................................... 8.1.1
8.1.2 Emergency Equipment List Form .............................................................................. 8.1.1
8.2 FIRE EXTINGUISHERS ......................................................................................... 8.2.1
8.2.1 Portable Fire Extinguishers........................................................................................ 8.2.1
8.2.1.1 Hallon ....................................................................................................................... 8.2.1
8.2.2 Water Glycol Extinguishers (H2O Kidde)................................................................... 8.2.2
8.2.3 Lavatory Fire Extinguisher ......................................................................................... 8.2.3
8.2.4 Temperature Indicator ............................................................................................... 8.2.4
8.3 AXE AND CROW BAR .......................................................................................... 8.3.1
8.3.1 Axe ............................................................................................................................ 8.3.1
8.4 PBE PROTECTIVE BREATHING EQUIPMENT .................................................. 8.4.1
8.4.1 PBE – Essex.............................................................................................................. 8.4.1
8.4.2 PBE - Puritain ............................................................................................................ 8.4.2
8.5 SMOKE GOGGLES ............................................................................................... 8.5.1
8.6 FIRE GLOVES – PROTECTIVE GLOVES............................................................ 8.6.1
8.7 FLASHLIGHT ......................................................................................................... 8.7.1
8.7.1 Flashlight .................................................................................................................. 8.7.1
8.7.2 Standard Flashlight.................................................................................................... 8.7.2
8.8 OXYGEN ................................................................................................................ 8.8.1
8.8.1 Portable Oxygen Bottle.............................................................................................. 8.8.1
8.8.2 Extra Oxygen Masks ................................................................................................. 8.8.3
8.8.3 Quick Donning Oxygen Masks .................................................................................. 8.8.3
8.8.3.1 Quick Donning Oxygen Mask Eros ........................................................................... 8.8.4
8.9 FIRST AID KIT AND EMERGENCY MEDICAL KIT (DOCTOR’S KIT) ............... 8.9.1
8.9.1 First Aid kit ................................................................................................................. 8.9.1
8.9.2 Emergency Medical Kits ............................................................................................ 8.9.2
8.10 ZOLL AED PLUS (AUTOMATED EXTERNAL DEFIBRILLATOR) ................... 8.10.1
8.11 MEGAPHONE ...................................................................................................... 8.11.1
8.11.1 Megaphone – Type II............................................................................................... 8.11.1
8.11.2 Megaphone – Type III.............................................................................................. 8.11.2
8.12 SAFETY CARD .................................................................................................... 8.12.1

EMERGENCY EQUIPMENT
8.13 EXIT BRIEFING CARD........................................................................................ 8.13.1

8.14 DEMO KIT ............................................................................................................ 8.14.1
8.15 SEAT BELTS ....................................................................................................... 8.15.1
8.15.1 Extension Belt.......................................................................................................... 8.15.1
8.15.2 Infant Belt ................................................................................................................ 8.15.2
8.16 LIFE VESTS ......................................................................................................... 8.16.1
8.16.1 Adult Life Vest ......................................................................................................... 8.16.1
8.16.2 Infant Life Vest......................................................................................................... 8.16.2
8.17 SURVIVAL EQUIPMENT .................................................................................... 8.17.1
8.17.1 Life Rafts ................................................................................................................. 8.17.1
8.17.1.1 Life Raft 12, 25, or 46 Persons ............................................................................... 8.17.1
8.17.2 Survival Kits in Life Rafts ......................................................................................... 8.17.3
8.17.3 Jungle Survival Kit ................................................................................................... 8.17.4
8.18 EMERGENCY LOCATOR TRANSMITTER (ELT) ............................................. 8.18.1
8.18.1 ADT 406S ................................................................................................................ 8.18.1
8.18.2 Portable Locator Beacon 500 – 27 – 07 .................................................................. 8.18.3
8.19 SIGNALLING DEVICES ...................................................................................... 8.19.1
8.19.1 Signaling Mirror ....................................................................................................... 8.19.1
8.19.2 Whistle ..................................................................................................................... 8.19.1
8.19.3 Flare and Flare Launcher Kit ................................................................................... 8.19.2
8.19.4 Sea dye marker ....................................................................................................... 8.19.3
8.19.5 Day and Night , Signaling Flares ............................................................................. 8.19.3
8.20 UNIVERSAL PRECAUTION KIT ........................................................................ 8.20.1

EMERGENCY EQUIPMENT
8. SAFETY/EMERGENCY EQUIPMENT
8.1 FOREWORD
Emergency Equipment is distributed throughout the cabin to assist Flight Attendant in emergency
situations. A detailed description of all Emergency Equipment to be found on board is outlined in this
Chapter, including:
1. Location.
2. Pre-flight checks.
3. Usage.
4. Duration.
All requirements specified in pre-flight checks for each piece of equipment must be met for the
equipment to be considered serviceable. When any piece of Emergency Equipment has been used,
it shall be replaced in its stowage and noted in the Cabin Maintenance Log (CML).
It is Prohibited to commingling articles with safety equipment.
8.1.1 Station & Security Checklist
Areas of responsibility are assigned to each Flight Attendant station and are outlined in the Station &
Security Checklist. The checklist includes a description of the following for each Flight Attendant
station / position:
1. Area of responsibility for pre-flight check of Emergency Equipment.
2. Area of responsibility for cabin checks, including security checks.
3. Demonstration positions.
4. Emergency positions.
Areas of responsibility are based on minimum crew requirements. These requirements vary depending
on Aircraft and passenger configuration.
8.1.2 Emergency Equipment List Form
All Emergency Equipment shall be checked to ensure correct location and serviceability before each
flight. Each Flight Attendant is responsible for his assigned station and the emergency equipment
located at that station. All equipment to be checked at the Flight Attendant stations on board is included
on the Emergency Equipment List. Flight Attendant confirm that they have completed pre-flight checks
of emergency equipment by signing the Emergency Equipment checklist. Any discrepancy found
during the pre-flight check of emergency equipment must be reported on this form.

EMERGENCY EQUIPMENT
The emergency equipment check list Form is located in the vicinity of the FA.1 and must be completed
by all Flight Attendant immediately after completion of pre-flight equipment checks. Flight Attendant
shall document the following on the Emergency equipment checklist form:
1. Name and Three letter code
2. Route
3. Findings – detail any discrepancies found or write OK if all equipment is present and serviceable.
4. Signature.
Discrepancies recorded on the Emergency Equipment Checklist Form shall be transferred into the
Cabin Maintenance Log (CML) by the FA.1. This Log book is kept at, or close to the FA1 station.
Discrepancies found in flight shall also be noted by Flight Attendant on the Emergency Equipment
Checklist Form and Cabin Maintenance Log (CML) by the FA.1. The PIC shall be informed of all
discrepancies found on board and sign the CML if there are any discrepancies.

EMERGENCY EQUIPMENT
Fig. 8.1 Emergency Equipment List Form

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.2 FIRE EXTINGUISHERS
Fire extinguishers are located throughout the passenger cabin. Flight Attendant must understand
specific requirements for extinguishing each class of fire and ensure to use the appropriate
extinguisher and procedures accordingly. The types of Fire Extinguishers found on board may be BCF
or Water Glycol
8.2.1 Portable Fire Extinguishers
Fire extinguishers are commonly used in aviation because of their effectiveness. BCF extinguishers
contain Bromochlorodiflouromethane, also known as Hallon, an agent which will “smother” fire. Fire is
the result of a chemical reaction between the fuel, the ignition and the oxygen. Hallon extinguishes
fire by interfering with this chemical reaction and partially excluding oxygen. BCF is heavier than air
and creates a blanket effect when discharged.
BCF is suitable for use on Class A, B and C fires. When used on class A fires, the ashes must be
dampened with non-flammable liquid to cool the area and prevent re-ignition as BCF does not contain
a cooling agent.
Flight Attendant should don a PBE before use as BCF is a toxic chemical. BCF vapour can cause side
effects such as nausea, faintness, inflammation and swelling of the skin. Use on hot metal will increase
toxicity. Flight Attendant should seek medical advice after using a BCF if they feel unwell.
8.2.1.1 Hallon
Fig. 8.2.1.1 Hallon
Description:
1. Red Cylinder.
2. Effective range: 6 feet (1 - 2 meters)
Pre-flight check:
1. Proper location.
2. Secure in bracket
3. Check Green Tag for Next Inspection date

EMERGENCY EQUIPMENT
4. Safety Pin is in place and sealed.

5. Gauge indicator is in green zone.
6. Nozzle is free from obstruction.
Usage:
1. Remove from stowage
2. Break the seal and Remove safety pin
3. Hold upright.
4. Aim at fire.
5. Squeeze lever and handle together
6. Discharge at base of fire by using a side-to-side sweeping motion.
Duration:
1. 9-12 seconds
8.2.2 Water Glycol Extinguishers (H2O Kidde)
Water is an effective extinguishing agent on Class A fires, however it is an electrical conductor, and
for this reason is not a safe agent for fighting electrical fires (Class C). In addition, Water Extinguishers
should not to be used in the event of Class B fires as they may worsen the fire hazard. Flammable
liquids may float on the water and continue to burn.
Also, the forceful water stream can splatter the burning liquid to other combustibles.
The Water Glycol extinguisher is operated by turning the handle so that a CO2 cartridge is punctured
which pressurises the container and enables discharge.
Fig. 8.2.2 H2O Fire Extinguisher
Description:
1. Grey Cylinder.
2. Contains a water / antifreeze combination.
3. Effective Range: 20 feet (6 m)

EMERGENCY EQUIPMENT
Pre-flight check:
1. Proper location.
2. Secure in brackets
3. Check Green Tag for Next inspection date
4. Wire seal intact.
5. CO2 cartridge visible
6. Nozzle is free from obstruction.
Usage:
1. Remove from stowage.
2. Rotate handle clockwise (seal will break).
3. Hold upright.
4. Aim at fire.
5. Depress trigger to discharge.
Duration:
1. Approximately 30 – 45 seconds
8.2.3 Lavatory Fire Extinguisher
An automatic fire extinguishing system is located beneath the sink in each lavatory. A fire extinguisher
discharges Hallon through either one or both heat activated nozzles toward the waste bin. A
Temperature Indicator Placard is located inside the waste compartment below each sink. Grey dots
on the Indicator turn black when exposed to high temperatures. If any dot has turned black, this
indicates the extinguisher may have discharged.
Pre-flight Check:
1. Check Green tag for inspection date
2. Check the Four dots on the temperature indicator placard are in Grey dot
3. Flight Attendant ensure waste bin door is closed securely.
4. Flight Attendant ensure waste bin flaps are closed and function properly.
Usage:
The extinguisher is activated automatically when the temperature reaches 174 F (77 C) melting the
fusible tip on the extinguisher and discharge hallon. The Fusible tip will change color from black to
silver to indicate the bottle has discharge.

EMERGENCY EQUIPMENT
Note: There is no indication in the flight deck that the lavatory fire extinguisher bottle has discharged.
Duration :
Approximately 4-6 seconds
8.2.4 Temperature Indicator
A Temperature Indicator is a sticker / decal with a series of heat sensitive dots. The dots change colour
when they are exposed to heat. They are located inside the lavatory cabinet and aid in determining if
there has been a fire.
Pre-flight check:
1. Ensure that the dots are grey in color.
2. If any grey dot has turned black, check for fire damage and advise FA.1.
Fig. 8.2.4 Temperature Indicator

EMERGENCY EQUIPMENT
8.3 AXE AND CROW BAR
8.3.1 Axe
The crash axe is used to cut or break through light structure, panels and windows (The
blade shaped end is used for cutting and the sharp end for piercing or breaking).
It has an insulated handle resistant to high voltage up to 2000 Volts
Fig. 8.3.1 Axe
The crash axe is kept in the flight crew compartment behind the first officer’s seat.
The pre-flight check is the flight crew responsibility
Description:
1. Used for firefighting and survival
2. Made of carbonized steel
3. Has a pointed end and a cutting edge.
4. Has an insulated handle to protect users from shock to avoid injury when in contact with electrics.
Pre-flight check:
1. Proper location
2. Secure in bracket
Usage:
1. Gain access behind panels.
2. Pry objects apart.
3. Break holes in doors / panels.
4. Cuts where a sharp edge is required.

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.4 PBE PROTECTIVE BREATHING EQUIPMENT
Protective Breathing Equipment is designed to enable crew member’s mobility when working in
polluted environments. Crew shall don a PBE when dealing with smoke and toxic fumes, or when
additional oxygen may be required. All PBE are portable and are located at every crew station. All
PBE are designed to be worn with glasses. Crew shall perform pre-flight checks of PBE at their station
as stipulated below.
Precautions when using a PBE:
1. Remove head / neck scarves.
2. Remove PBE away from smoke, fumes and fire.
3. When removing PBE, be careful not to touch any part of the generator as it can become very hot.
4. After use place in a safe location away from fire as PBE may still be generating.
5. After use stow in a safe area until PBE has cooled sufficiently.
6. After use run hands through hair to remove oxygen.
8.4.1 PBE – Essex
Fig. 8.4.1 Essex

EMERGENCY EQUIPMENT
Description:
1. Vacuum packed and stored in white colored container.
Pre-flight Check:
1. Proper location
2. Secured in bracket
3. Next Inspection date
4. Sealed.
5. Check The Humidity indicator’s color is blue dot, if it turned to pink color it means unserviceable
Usage:
2. Break seal and open container
3. Tear open vacuum bag and remove hood.
4. Snap apart the oxygen cylinders to activate PBE.
5. Place hood overhead.
6. Ensure there is a good neck seal and breathe normally.
Duration:
Approximately 15 minutes
NOTE
PBE features green (service) light and red (end of service) light indicators.
8.4.2 PBE - Puritain
Fig. 8.4.2 PBE-Puritain
Pull on handle to open Insert hands in neck seal to Pull forward on straps to
container. open hood. activate the oxygen
Pull backward on straps to

secure mask

EMERGENCY EQUIPMENT
Fig. 8.4.2 PBE-Puritain
Description:
1. Vacuum packed and stored in a white colored container.
Pre-flight Check:
1. Proper location
4. Sealed.
Usage:
1. Open container by pulling handle on clear access panel.
2. Tear open vacuum sealed bag , pull PBE out and shake hood
3. Open neck seal and place hood overhead.
4. Pull adjustment straps forward to activate the oxygen
5. Pull adjustment straps backward to secure orinasal mask to face.
6. Ensure there is a good neck seal and breathe normally.
Duration:
1. Approximately 15 minutes
NOTE
When in use the wearer may hear slight noise while oxygen is flowing and the
temperature inside the hood may reach 40°

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.5 SMOKE GOGGLES
Fig. 8.5 Smoke Goggles
Smoke goggles are used in combination with flight deck oxygen mask for protection against smoke or
fumes. Smoke goggles are located in the flight deck, one for each seat, and pre-flight checks are the
responsibility of the flight crew.
Description:
• Protective eye wear.
Pre-flight Check:
• Proper location
Usage:
• Place over head and adjust elastic strap.

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.6 FIRE GLOVES – PROTECTIVE GLOVES
Fire gloves are used for protection against fire and the handling of dangerous goods.
Fig. 8.6 Fire Gloves
Description:
• Heat resistant and flame resistant gloves.
Pre-flight check:
• Proper location.
Usage:
• Place on hands for protection.

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.7 FLASHLIGHT
Flashlights are used in a smoke filled cabin or in darkness. Flashlights are for emergency use only.
When using in a smoke filled environment, light should be aimed at knee level as smoke rises.
8.7.1 Flashlight
Fig. 8.7.1 Flashlight
Description:
1. Emergency Flashlights mounted on brackets.
2. Located at every crew station.
Pre-flight check:
1. Proper location.
3. Sealed.
4. Red light is flashing every 6-10 seconds.
Usage:
1. Pull flashlight from its bracket (illuminates automatically).
2. May be shut off by returning it to its bracket or disconnecting the battery.
Duration:
• 4 hours.

EMERGENCY EQUIPMENT
8.7.2 Standard Flashlight
Fig. 8.7.2 Standard Flashlight
Description:
• A standard flashlight.
Pre-flight Check:
Usage:
• Turn on and off as necessary to illuminate.
Duration:
• Dependent on battery charge.

EMERGENCY EQUIPMENT
8.8 OXYGEN
Portable oxygen bottles are located throughout the cabin to provide mobility for cabin crew in case of
depressurisation and for administration of first aid oxygen. When administering oxygen to passengers,
Flight Attendant shall not deplete the bottle below 500 PSI for safety reasons and 50 PSI for anti-
corrosive. This is to ensure that there is enough portable oxygen available for crew use in case of an
emergency.
When using or administering oxygen:
1. Ensure no smoking in the vicinity.
2. Remove grease / make up from face.
3. Loosen tight clothing.
4. Ensure oxygen is flowing before fitting mask.
5. Place mask over mouth and nose.
6. When administering oxygen to a passenger, secure bottle, monitor and reassure.
Each oxygen bottle has a high flow outlet and a low flow outlet and delivers oxygen as follows:
1. HI flow outlet delivers 4 liters of oxygen per minute.
2. LO flow outlet delivers 2 liters of oxygen per minute.
8.8.1 Portable Oxygen Bottle
Fig. 8.8.1 Portable Oxygen Bottle

EMERGENCY EQUIPMENT
Fig. 8.8.1 Portable Oxygen Bottle
Description:
1. Green cylinder with carry strap.
2. On / Off valve.
3. HI and LO flow outlets.
4. Gauge oxygen content.
Pre-flight check:
1. Proper location.
4. Gauge reads 1500 or more. ( not in red area )
5. Mask attached to “HI flow.
Usage:
2. Turn on oxygen flow by rotating on/off valve anti-clockwise.
3. Ensure oxygen is flowing by checking flow indicator or pinching bag.
4. Place mask over nose and mouth.
Duration:
1. 310 litres: 77 minutes on high flow / 154 minutes on low flow.
NOTE
If necessary, one mask can be connected to the HI outlet and one mask attached to the
LO outlet simultaneously, although this will affect the duration times accordingly.

EMERGENCY EQUIPMENT
8.8.2 Extra Oxygen Masks
Fig. 8.8.2 Extra Oxygen Mask
Extra oxygen masks are provided so that crew can change the mask on the bottle when required,
enabling more than one person to utilize the bottle. Whenever the oxygen bottle is used, crew shall
replace the mask before returning to stowage. The used mask should be disposed of.
Description:
1. Sealed sterile masks with tubing and fitting
Pre-flight check:
1. Proper location.
2. Correct quantity.
3. Correct fitting.
8.8.3 Quick Donning Oxygen Masks
There are two independent oxygen systems on board each Aircraft. One for the flight deck and one
for the cabin. The Flight Crew System is a gaseous, dilute-demand system with individual masks and
regulators for each flight crew member. The flight crew oxygen system provides more than adequate
oxygen for the flight crew to maintain normal sustained flight, in case of depressurisation. In addition,
the system protects the flight crew from harmful effects of smoke and gases. The flight crew masks
are located at each flight crew station. They may be pulled out and set in place for use in a few
seconds. Each mask is connected to an oxygen outlet and has a built in communication microphone.
There is a quick donning mask for each seat in the flight deck.
Document No: OM-01-00-401 Revision: 04 Date:01-May-21 Page: 8.8.3

EMERGENCY EQUIPMENT
8.8.3.1 Quick Donning Oxygen Mask Eros
Fig. 8.8.3.1 Eros
Description:
1. Quick donning mask.
2. Equipped with on demand regulator providing 100% oxygen.
3. Equipped with built in microphone.
Pre-flight Check:
1. Press TEST button on mask storage box.
Usage:
1. Press red release levers to remove mask from stowage.
2. Keep release levers pressed so that oxygen pressure inflates harness.
3. Place over head.
4. Release levers and harness will deflate and secure.
5. Adjust regulator as required and breathe normally.
NOTE
For use in a Pilot Incapacitation emergency, turn the selector on the mask which controls
the oxygen supply clockwise to provide constant flow.

EMERGENCY EQUIPMENT
8.9 FIRST AID KIT AND EMERGENCY MEDICAL KIT (DOCTOR’S KIT)
In case of illness or injury onboard, there are several First Aid Kits located in the cabin, and one
Medical Kit also located in the cabin. Pre-flight checks of the FAK and MEK are the responsibility of
the Flight Attendant. A FAK can be used by any crew member, whereas the MEK can only be used
by medically trained personnel after approval from the PIC. Both the FAK and MEK have a contents
list attached to the outside, which should be shown to medically trained personnel before opening the
kits.
Before opening a FAK, Flight Attendant should contact the FA.1 in case there is already one open
which they could use, unless there is an incident that requires immediate action.
Refer to CASR 121 Appendix A, the minimum number of first aid kit required is set forth in the following
table:
No. of passenger seats No. of First Aid Kit
0-50 1
51-150 2
151-250 3
More than 250 4
8.9.1 First Aid kit
Fig. 8.9.1 First Aid Kit

EMERGENCY EQUIPMENT
• 16 Adhesive bandage compressor, 1-inch (function : to cover wound)

• 20 Antiseptic swabs (function : applied to the wound to prevent infection)
• 10 Ammonia inhalants (function : to stimulate awareness of person with a decrease
consciousness-fainting)
• 8 Bandage compressor, 4-ich (function : to bind up the wounds that bled and pressing)
• 5 Triangular bandage compressors, 40-ich (function : triangular bandage to compress
wound)
• 1 Arm splint, non-inflatable (function : for fixation of fractures of the arm)
Content • 1 Leg splint, non-inflatable (function : for fixation of fractures of the leg)
• 4 Roller bandage, 4-ich (function : to cover wound)
• 2 Adhesive tape, 1-inch standard roll (function : bandage)
• 1 Bandage scissors
• 1 Protective latex gloves or equivalent non-permeable gloves (function : to protect
hand)
• 6 Burn compound, 1/8-oz or an equivalent of other burn remedy (function : applied on
burns)
Pre-flight check:
1. Proper location.
2. Check Green tag for Next Inspection date
3. Sealed
Usage:
2. Open kit by breaking seals.
3. Use contents as required
8.9.2 Emergency Medical Kits
Nurses or other medical assistants are not authorized to use the contents of the emergency medical
kit. The ampoules set in this emergency medical kit is generally for doctor’s use only. In a life-
threatening situation, the captain decides after thorough evaluating all information available to him, it
this set shall be made available to medical assistants.
Security:
1. To avoid misuse, the doctor’s kit lock is sealed. Whenever the doctor’s kit is taken out of its
stowage, this seal will be broken. Before opening, a green seal on the kit must also be broken.
2. After use, the following date must be extend into the return form:
3. Flight number and date, name of handling cabin attendant, the numbers of seas that must be fixed
and bracket.
Pre-flight check:
1. Proper location.
2. Check Green tag for Next Inspection date
3. Sealed
Usage:
2. Open kit by breaking seals.
3. Use contents as required.

EMERGENCY EQUIPMENT
Fig. 8.9.2 Emergency Medical Kit
Refer to CASR 121 Appendix A, at least one approved emergency medical kit must contain at least
the following appropriately maintained contain in the specified quantities:
• 1 Sphygmomanometer (function : blood pressure device)

• 1 Stethoscope
• 3 Airways, oropharyngeal (3 sizes) (function : tool to maintain airway)
• 4 Syringes (as required to administer drugs)
• 6 Needles (as required to administer drugs)
• 1 50% Dextrose injection, 50cc
• 2 Epinephrine 1: 1000, 1cc, injectable single ampoule or equivalent (function :
medications for allergies because of shock)
• 2 Diphenhydramine HCI injection, single dose ampoule or equivalent (function : inject
able medications for allergies)
• 10 Nitroglycerin Tablets (function : drugs used to treat heart attacks)
• 1 Basic instructions for use of the drugs in the kit
• 3 CPR mask (3 sizes): 1 pediatric, 1 small adult, 1 large adult or equivalent.
• 1 IV Admin Set : Tubing w/ 2 Y connectors
Content • 2 Alcohol sponges
• 1 Adhesive tape, 1-inch standard roll adhesive
• 1 Tape scissors
• 1 Tourniquet
• 1 Saline solution, 500cc
• 1 Protective no permeable gloves or equivalent
• 4 Analgesic, non-narcotic, tablets 325mg
• 4 Antihistamine tablets, 25mg
• 2 Antihistamine injectable, 50mg ( single dose ampoule or equivalent )
• 2 Atropine, 0,5mg, 5cc ( single dose ampoule or equivalent )
• 4 Aspirin tablets, 325mg
• 2 Epinephrine 1: 1000, 2cc, injectable single ampoule or equivalent
• 1 Bronchodilator, inhaled (metered dose inhaler or equivalent.
• 2 Lidocaine, 5cc, 20mg/ml, injectable (single dose ampoule or equivalent)

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.10 ZOLL AED PLUS (AUTOMATED EXTERNAL DEFIBRILLATOR)
A defibrillator is a device that delivers a therapeutic dose of electrical energy to the heart. The unit
analyses the patient’s heart rhythm and advises the Flight Attendant what treatment to give through
voice commands and visual indicators.
Description
1. Defibrillator unit with carry case.
2. Equipped with electrode pads and accessories.
Pre-Flight Check:
1. Maintenance ensures valid expiry date of Electrode Package
2. Flight Attendant ensure proper location
3. Flight Attendant ensure status indicator displays a green check mark.
Usage:
2. Turn Unit ON.
3. Attach electrode pads to casualty.
4. Continue CPR and follow voice prompts of unit.
5. Return to stowage.

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.11 MEGAPHONE
Megaphones are used for crowd control and PA failure in emergency cases. They enable crew
members to amplify their voice and attract attention.
Fig. 8.11 Megaphone
8.11.1 Megaphone – Type II
Description:
• Cone shaped device.
• Press to talk button.
• Shoulder strap.
• Microphone.
Pre-flight check:
• Check Green Tag for Next Inspection date
• Push Press to talk button to hear an audible click.
Usage:
• Remove from stowage.
• Push Press to talk button.
• Speak into microphone and point in direction desired.

EMERGENCY EQUIPMENT
Fig. 8.11.2 Megaphone
8.11.2 Megaphone – Type III
Description:
• Cone shaped device.
• Squeeze to talk handle.
• Shoulder strap.
• Microphone.
• Alarm siren pin.
Pre-flight check:
• Squeeze handles together to hear an audible click.
Remove from stowage.
• Squeeze handles together
• Speak into microphone and point in direction desired.

EMERGENCY EQUIPMENT
8.12 SAFETY CARD
Description:
1. Located in each passenger seat pocket.
2. Shows safety features of Aircraft and type.
Pre-flight check:
1. Ensure their presence in each seat pocket.

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.13 EXIT BRIEFING CARD
Description:
• Located in exit row seat pocket.
• Explains responsibilities of passengers seated in exit rows.
Pre-flight check:
• Ensure their presence in each exit seat pocket.

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.14 DEMO KIT
Fig.8.14 Demo Kit
A demonstration kit is provided to enable Flight Attendant to perform a manual demonstration prior to
departure.
Description:
• Pouch containing Safety Demonstration Equipment.
• Demo life vest.
• Demo oxygen mask.
• Demo seat belt.
• Safety card.
Pre-flight check:
• All contents present and serviceable.
Usage:
• Remove from stowage.
• Prepare Demo items prior to demonstration.
• Demonstrate items as instructed by Demo announcement.
• Return to stowage.

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.15 SEAT BELTS
8.15.1 Extension Belt
Fig. 8.15.1 Extension belt
Extension belts are provided for passengers whose size prevents them securing themselves in the
seat with a regular seatbelt. Passengers who require the use of an extension belt shall be shown how
to use the belt, in such a way as to avoid embarrassment. Extension belts may not be used for any
passenger seated in an exit row.
Description:
• Belt equipped with a metal end and a buckle
Pre-flight check:
1. Proper location
Usage:
2. Insert metal end of extension belt into buckle of regular seat belt.
3. Insert metal end of regular seat belt into buckle of extension belt.
4. Pull on strap to tighten.
5. Explain usage to passenger.
6. Return to stowage at end of flight.

EMERGENCY EQUIPMENT
8.15.2 Infant Belt
Infant belts are provided for passengers travelling with infants.

Fig. 8.15.2 Infant belt
Description:
1. Belt equipped with a metal end and a buckle.
2. Loop attached to belt.
Pre-flight check:
1. Proper location.
Usage:
2. Regular seatbelt is passed through the loop in the back of the infant seatbelt and fastened.
3. The infant seatbelt is then fastened around the child.
4. Pull strap to tighten.
5. Explain usage to passenger.
6. Return to stowage at end of flight.

EMERGENCY EQUIPMENT
8.16 LIFE VESTS
Life vests are personal flotation devices for passengers and crew on board. Life vests are provided
for each passenger and crew seat, including extra for infants, plus 10% extra. Crew life vests are
Orange and passenger life vests are Yellow. Life vests have a light that is activated on contact with
water for attracting attention. Some life vests also have a whistle for attracting attention. Life vests
must never be inflated inside the Aircraft, with the exception of life vests for infants and children.
8.16.1 Adult Life Vest
Fig. 8.16.1 Adult life vest
Description:
1. Passenger live vest located under or between seat or overhead.
2. Crew life vest located under crew seat.
3. Dual chambered.
4. Two buckle attachments.
Pre-flight check:
1. Proper location at every seat.
2. Proper location and correct quantity of extra life vests.
3. Check Green Tag for Next Inspection Date
Usage:
1. Remove from stowage and pouch.
2. Place vest overhead.
3. Pass straps around waist and attach the buckles at the front.
4. Pull straps to tighten around waist.
5. Pull sharply on red tabs to inflate chambers.
6. For additional inflation or deflation use inflation tubes.
7. Inflate vest when leaving aircraft.
NOTE
When using life vest for a child or small adult, pass straps under legs before attaching
buckles, and only inflate one chamber.

EMERGENCY EQUIPMENT
8.16.2 Infant Life Vest
Fig. 8.16.2 Infant Life Vest
Description:
1. Infant life vest.
2. Dual chambered.
Pre-flight check:
1. Proper location and correct quantity.
Usage:
1. Remove from stowage and pouch.
2. Place vest over infants head.
3. Attach buckles at back of vest.
4. Pull straps to tighten.
5. Pull sharply on red tabs to inflate chambers.
6. For additional inflation or deflation use inflation tubes.
7. Inflate vest before leaving aircraft.
NOTE
Infant life vests shall be distributed during the after boarding check and must be returned
to proper stowage after landing.

EMERGENCY EQUIPMENT
8.17 SURVIVAL EQUIPMENT
8.17.1 Life Rafts
Life rafts are provided for survival in emergency landings on water. On passenger Aircrafts, these
are in addition to the slide/rafts, while on cargo Aircrafts these are the only survival rafts provided.
All life rafts contain survival kits, sea anchors, canopies, water activated illumination systems and
other equipment to aid survival. Prior to launching life rafts, they should be attached to a fixed part
of the aircraft to stop the raft floating away. If the aircraft should sink while the rafts are still
attached, the mooring line will break before the rafts are pulled under.
Life raft capacities are indicated on the Emergency Equipment Lists for each Aircraft and on the
rafts themselves. All life rafts have an overload capacity of at least 25%.
8.17.1.1 Life Raft 12, 25, or 46 Persons
Fig. 8.17.1 Life Raft 12, 25 or 46 Persons
Description:
1. 12, 25 or 46 person life rafts
2. Dual chambered.
3. Usable regardless of which side it inflates.
4. Survival equipment located on outside of raft.

EMERGENCY EQUIPMENT
Pre-flight check:
1. Proper Location
2. Green Tag for Next Inspection Date
Usage:
2. Attach mooring line to fixed part of aircraft.
3. Launch raft through exit.
4. Pull sharply on mooring line until raft inflates.
5. Board raft.
6. Cut mooring line when all persons are onboard.
7. Manually erect canopy for protection.
8. Utilize survival skills.
NOTE
Erect canopy as follows:
1. Pull survival kit including the canopy into raft.
2. Attach canopy mast to centre of raft and pull tab to inflate.
3. Insert canopy support poles into sockets on upper chamber of raft.
4. Unravel the canopy and align marks on canopy.
5. Lace canopy over the centre mast and support poles and secure by tying
down
6. Close canopy sides for protection.
Fig. 8.17.1.1 Canopy Erection 12, 25 or 46 Person Life Raft

EMERGENCY EQUIPMENT
8.17.2 Survival Kits in Life Rafts
In the event of an emergency evacuation in a remote environment, crew members must utilize
their survival skills as outlined in Chapter 7. To aid their survival, all slide/rafts and life rafts are
equipped with Survival Kits. A description of what is located in the survival kits is listed below.
Table. 8.17.2 Survival Kits in Slide/Rafts and Rafts
Item Description Item Description
Bailing bucket; Used for bailing water First Aid Kit; In a waterproof container,
out of the Life raft. Can contains bandages and
be used to retain water ammoniac.
for drinking’s;
Sponges; Used for wiping the Life Instruction Book; An instruction book
raft and other items dry. describing the operation
of the raft.
Repair Clamp; Used for plugging up Mirror; Used for reflecting
holes and stopping tears sunlight to attract
in the Life raft. attention.
Knife; For cutting string etc. Whistle; Used for attracting
attention.
Water sachets; Treated drinking water Flashlight; Used for signalling at
(aluminium bags). night, or whenever it is
needed.
Flashlights in survival kits
are water activated.
Survival Book; Contains helpful Signalling flares, One end is a day smoke
instructions on both land Day and Night flare and the other a
and sea survival night flare. When in use,
the flare should be held
out from the life Raft and
aimed down-wind.
The ends are identified
by the letters day and
night and by a raised
now of dots or +, located
on the NIGHT end.
To active the flare,
remove cap and pull the
ring.
After having used one
end of the flare, dip in
water (sea), to cool it. Do
not throw it away until
both ends have been
used.
Only use when
aircraft/vessel is seen or
heard.
Sea Dye marker; Used in daytime only. Fishing Used for catching fish.
The package is ripped equipment;
open, tied to the life raft
and placed in the sea. It
will colour a large area
bright yellow-green

EMERGENCY EQUIPMENT
Canopy with mast Used for protecting Hand Paddles; Used to move raft
and rods (where survivors from the
applicable); elements.
Hand pump; Used for pumping air De-salting kit; Used for removing salt
into raft. from water.
8.17.3 Jungle Survival Kit
Pre Flight Check • Make sure it is in the proper location and secure.
• Check Inspection date
Type of Use For emergency situations (terrain)
Use Duration 20 person / 3 days

Approximate Weight
25.0 Lbs. (11.3kg)
Approximate Size 7”x13”x15”
(17.8x33.0x28.1 cm)
Contents • 1 Woodman’s pal with case
• 1 knife assy, utility
• 1 Survival manual
• 2 Long burning candle assy
• 20 Space blanket 56”x84”
• 1 Matches, can of 16
• 1 Compass
• 2 Water purifier kit
• 1 Signal /mirror
• 3 Day/night flares
• 40 Towel , wet
• 1 Whistle
• 1 Flare launcher kit
• 6 Flare. 12 GA
• 20 Water package
• 1 Gill net
• 2 water bag & cup kit
• 10 Survival ration package
• 2 Insect repellant
• 1 Fishing Kit
• 1 Flashlight
• 2 Battery, D size
• 4 Sunburn ointment
• 20 Dried soup packet
• 1 rope, 120 ft, 1000LB. test nylon
• 1 Survival saw
• 1 outer case
• 1 Inner case
• 1 Component maintenance data sheet

EMERGENCY EQUIPMENT
8.18 EMERGENCY LOCATOR TRANSMITTER (ELT)
8.18.1 ADT 406S
DESCRIPTION:
The ELT is orange in color and counts:
• A beacon transmitter
• A whip antenna
• A water sensor / identification module
• An ON/OFF/ARMED toggle switch
• A test push button
• An indicator light
• An aural indicator
• A floatation help device (Black foam)
• A 6 meters long lanyard
The ELT can transmit distress signals on 3 frequencies:
• 406 MHz (Satellite)

• 243 MHz (Military)
• 121.5 MHz (Civilian)
The typical transmission duration is 60 hours from - 20° C to + 55° C

EMERGENCY EQUIPMENT
PRE-FLIGHT CHECK:
• Proper Location
• Secure in brackets
• Switch in “ARMED” position
USAGE
On Land:
1. Removed the ADT 406S transmitter from the mounting bracket or storage/transportation bag.
2. Release and check that the antenna is fully deployed and in vertical position
3. Pull and slide the toggle switch to the “ON” position
4. Place the ADT 406S transmitter in an unobstructed area (avoiding transmission masks)
5. The unit will enter into waiting mode for 30 seconds before actual transmission.
On Water:
1. Removed the ADT 406S transmitter from the mounting bracket or storage/transportation bag.
2. Dipped the ADT 406S into the water
3. The water sensor has detected sufficient water to trigger it. The indicator light and the aural
indicator indicate ADT 406S transmitter activation
4. Secured the ADT 406S transmitter to the life raft by using the lanyard.
Indications of operations at the ELT:

- On Activation : beeps intermittent and red light flashes for 30 seconds
- Actual Transmission: steady beeps and red light illumination.
DEACTIVATE:
• Put the toggle switch to the “OFF” position.

EMERGENCY EQUIPMENT
8.18.2 Portable Locator Beacon 500 – 27 – 07
PRE-FLIGHT CHECK:
• Proper Location
• Secure in brackets
USAGE:
On Land and On Water:
1. Rotate antenna 180° and extend.
2. Remove red tag from front of unit.
3. Pull lanyard/slide switch down to activate beacon.
4. Slide switch upwards to activate built in test (B.I.T) until status is shown.
5. Use press to talk only when rescue craft is seen or heard.

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.19 SIGNALLING DEVICES
8.19.1 Signaling Mirror
Description:
1. Instruction for use
2. Mirror, Acrylic 21/2” x 21/2”
Usage:
1. Reflect sunlight from mirror onto a nearby surface
2. Slowly bring mirror up to eye-level and look through sighting hole.
3. You will see a bright spot of light.This is the aim indicator
4. Hold mirror near the eye and slowly turn and manipulate it
so that bright spot of light is on the target
8.19.2 Whistle
Description:
The acoustic range of the whistle is considerably greater than the range of the human voice, it
used for attracting attention.
Usage:
1. Blow out the whistle by using the SOS signal
2. SOS signals ( ...---... )

EMERGENCY EQUIPMENT
8.19.3 Flare and Flare Launcher Kit
Description :
1. Flare launcher kit
2. Flare, 12 GA
Usage :
1.Break launcher barrel open
2. Insert 12-Gauge HP aerial signal
3. Close launcher
4. Hold launcher above eye level, point straight up
5. Cock Hammer and squeeze trigger
Duration :
• 7 Second flare burn time
NOTE: If the barrel does not fully close, DO NOT FORCE IT, check that signal is pushed all the way
into the barrel. If the barrel will still not close carefully remove the signal and use another signal.
If a signal does not fire after it has been fully placed in the barrel, DO NOT IMMEDIATELY
OPEN THE LAUNCHER. While rare, a hang-fire can be very dangerous. Point the launcher
overboard towards the water, wait 5 seconds, then open launcher and replace signal

EMERGENCY EQUIPMENT
8.19.4 Sea dye marker
Description:
It is use to dye a large area of seawater around rafts. The water is colored in light green. It will
marking remain for several hours. Sea dye marker is fluorescent, therefore it is practical to use it also
at night. Search aircraft and ships using search lights can see it.
Usage:
1. Rip bags open.
2. Tied to the raft and throw it into water
8.19.5 Day and Night , Signaling Flares
Description :
One end is a day smoke flare and other a night flare. When in use, the flare should be held
out and aimed down-wind. Only use when aircraft/vessel is seen or heard. The end are identified by
the letter DAY and NIGHT and by a raised now of dot or +, located on the NIGHT end.
Usage :
1. Unscrew cap
2. Hold at arm’s lenght dow-wind
3. Pull ring firmly to fire
4. After use, douse signal in water to cool it, retain until other end is fired
Duration :
• Smoke duration : >15 seconds
• Flare burning : >15 seconds

EMERGENCY EQUIPMENT

EMERGENCY EQUIPMENT
8.20 UNIVERSAL PRECAUTION KIT
Description:
Protect crew and passengers from blood-borne pathogens or other potentially hazardous bodily
fluids, as well as a means to dispose of the fluids.
Content:
1. Face shield 6. Red Z Absorbent Powder
2. Sanizide plus germicidal wipe 7. Absorbent Towel
3. Scoop and Scrapper 8. Isolation Gown
4. Vinyl gloves 9. Red Biohazard Waste Bag
5. P.A.W.S Antimicrobial Hand Wipe 10. Instructions
Pre-flight check:
1. Proper location.
Usage:
1. Remove from stowage
2. To prevent direct contact with spill during cleanup process and minimize the risk for infection,
disposal protection clothing must be worn. This includes gloves, combo mask, safety shield and
protective apron.
3. To effectively contain and remove the spill, spread the solidifying agent in the spill area and
scoop the spill by using the scraper. spill contents are to be disposed of in biohazard bag.
4. To properly disinfect the contaminated surface area use germicidal wipe. This process is critical
for preventing any further contamination.
5. Discard the germicidal wipe, gloves, safety shield and apron into a biohazard bag and dispose
of bag as required by local, state and federal regulations.
6. Use the sanitize wipe to sanitize hands and use soap and water after clean up is done

EMERGENCY EQUIPMENT

DANGEROUS GOOD
SECTION 9 DANGEROUS GOOD
9. DANGEROUS GOOD ....................................................................................... 9.1.1

9.1. GENERAL PHILOSOPY................................................................................. 9.1.1
9.2. DANGEROUS GOODS REGULATION ......................................................... 9.2.1
9.2.1 Classification ............................................................................................................. 9.2.1
9.2.2 Identification .............................................................................................................. 9.2.1
9.2.3 Prohibitions ............................................................................................................... 9.2.1
9.2.4 Packaging ................................................................................................................. 9.2.1
9.2.5 LABELLING and marking .......................................................................................... 9.2.2
9.2.5.1 Labeling ............................................................................................................ 9.2.2
9.2.5.2 Marking ............................................................................................................. 9.2.2
9.2.6 Declaration ................................................................................................................ 9.2.2
9.2.7 Notification to Pilot-in-Command (NOTOC) .............................................................. 9.2.2
9.2.8 Avoiding Hidden Hazards.......................................................................................... 9.2.2
9.2.9 Incident Reporting ..................................................................................................... 9.2.2
9.3. THE CATEGORIES OF DANGEROUS GOODS ........................................... 9.3.1
9.3.1 Forbidden .................................................................................................................. 9.3.1
9.3.2 Acceptable ................................................................................................................ 9.3.1
9.3.3 Excepted ................................................................................................................... 9.3.1
9.3.4 PROVISION DANGEROUS GOODS CARRIED BY PASSENGER OR CREW .. …9.3.2
9.3.5 Electronic cigarerettes............................................................................................... 9.3.4
9.3.5.1 Spare lithium batteries. ..................................................................................... 9.3.4
9.4. CLASSES AND DIVISION.............................................................................. 9.4.1
9.4.1 Definition ................................................................................................................... 9.4.1
9.4.2 Complete list of classes and division......................................................................... 9.4.1
9.5. CARRIAGE DANGEROUS GOODS .............................................................. 9.5.1
9.5.1 Carriage by Air Transport. ......................................................................................... 9.5.1
9.5.2 Preparation ............................................................................................................... 9.5.1
9.5.3 Dangerous Goods in the Passenger Cabin ............................................................... 9.5.1
9.5.4 Hidden Dangerous goods ......................................................................................... 9.5.1
9.6. DANGEROUS GOODS INCIDENT - HANDLING CONSIDERATIONS ....... 9.6.1
9.6.1 General ..................................................................................................................... 9.6.1
9.6.2 Cockpit Crew............................................................................................................. 9.6.1
9.6.2.1 Land As Soon As Possible ................................................................................ 9.6.1

DANGEROUS GOOD
9.6.2.2 Smoke Removal ................................................................................................ 9.6.1

9.6.2.3 Reducing Altitude .............................................................................................. 9.6.1
9.6.2.4 Maximum Cabin Ventilation .............................................................................. 9.6.1
9.6.2.5 Using Protective Breathing Equipment.............................................................. 9.6.1
9.6.2.6 Make Available The Dangerous Goods Notification Form................................. 9.6.2
9.6.2.7 Relocating Passenger ....................................................................................... 9.6.2
9.6.2.8 Improvise galley Equipment .............................................................................. 9.6.2
9.6.2.9 Use Protection .................................................................................................. 9.6.2
9.6.2.10 Anticipated Reaction ......................................................................................... 9.6.2
9.6.3 In The Passenger Cabin During Flight ...................................................................... 9.6.2
9.6.3.1 Notify Captain ................................................................................................... 9.6.2
9.6.3.2 Identify the item................................................................................................. 9.6.2
9.6.3.3 Incase of fire ..................................................................................................... 9.6.3
9.6.3.4 Incase of spillage or leakage............................................................................. 9.6.3
9.6.4 In The Passenger Cabin After Landing ..................................................................... 9.6.4
9.6.5 Emergency drill codes ............................................................................................... 9.6.4

DANGEROUS GOOD
9. DANGEROUS GOOD
9.1 GENERAL PHILOSOPY
Dangerous goods are defined as articles and substances, which pose a significant risk to health, or
property when transported by air. They include common items such as battery electrolyte, butane gas,
firework, ammunition, weed killer, paint, mercury, etc.
Some dangerous goods are too dangerous to be carried by air. Many they can carry as CARGO
provided they have been properly prepared for carried. The risk they pose to health, safety and
property are reduced to an acceptable level by firstly, limiting quantity per package and secondly, by
packing item in such a manner that the package will not fail during normal handling and transportation.
The ICAO technical instruction and the IATA Dangerous Goods Regulation contain specific instruction
for the preparation of dangerous goods for transportation
Dangerous Goods or Hazardous material is strongly prohibited carried in the aircraft cabin.
Dangerous goods can be transported safely by PT. TRAVIRA AIR transport provided certain
principles are strictly followed these principles and procedures include:
• Correct classification of the dangerous goods;

• Ensuring that prohibited items are not shipped by air, unless exempted;
• Use of packaging that meets the prescribed specifications, and ensuring quantity per
package limitations are observed;
• All relevant staff have regular mandated job-specific training;
• Correct declaration of the dangerous goods;
• The pilot-in-command is advised of the location of the dangerous goods aboard the aircraft;
• All categories of staff check for hidden hazards.
The IATA Dangerous Goods Regulation (DGR) is an easy-to-use manual based on the International
Civil Aviation Organization (ICAO) Technical Instructions, it incorporates additional operational
requirement which provide harmonized system for operators to accept and transport dangerous
goods safely and efficiently.

DANGEROUS GOOD

DANGEROUS GOOD
9.2 DANGEROUS GOODS REGULATION
Indonesia is among the countries who have formally adopted the provisions of the IATA Dangerous
Goods Regulations as part of its legislation or through the issuance of a permit authorizing Air carries
to carry dangerous good by Air.
The flight attendant must ensure to PIC during Pre-flight briefing if they are carrying DG on
board.
DG location on aircraft compartment should be declared and confirmed by Flight attendant.

When cargo compartment is part of aircraft passenger cabin the position of the DG should be
easily accessed by flight attendant to prevent fire, spill, etc.
Flight Attendant should inform PIC for any leakage, vapor, smoke and fire suspected caused by DG.
9.2.1 Classification
The Regulation includes a detailed list of dangerous goods specifying the United Nation (UN)
classification of each article or substance and their acceptability for air transport as well as the
conditions for their transport.
9.2.2 Identification
Freight containers and individual packages must have labels/placards affixed displaying the
appropriate hazard class as determined by UN/ID number
Flight Attendant Should Inform FA 1 and Flight Crew if identified any packages in passenger
compartment with the UN number.
9.2.3 Prohibitions
Some dangerous goods have been identified as being too dangerous to be carried on any aircraft
under any circumstances. Others are forbidden under normal circumstance but may be carried with
specific approvals from the States concerned. Some are restricted to carriage on all cargo aircraft,
most however can be safely carried on passenger aircraft provided certain requirements are net.
9.2.4 Packaging
Packaging is the essential component in the safe transport of dangerous goods by air The IATA
dangerous Goods Regulation provide Packing Instructions for all dangerous goods acceptable for air
transport with a wide range of option for inner, outers and single packaging.
The packing instructions normally require the use of in performance-tested specification packaging;
however these are not required when dangerous goods are shipper under the provisions of Limited
Quantity “Y” Packing Instruction. The quantity of dangerous goods permitted within these packaging
is strictly limited by Regulation so as to minimize the risk should an incident occur.

DANGEROUS GOOD
9.2.5 LABELLING and marking
The packaging is marked with required markings and bears the required labels to ensure that the
hazards can be recognized without relying on accompanying in an emergency.
9.2.5.1 Labeling
With the exception of Division 1.4 Compatibility group S, Explosive and Class 9 – Miscellaneous
Dangerous Goods Classes and division have a diamond shaped hazard label. There are also three
handling label:
1. “Cargo Aircraft Only”
2. “This Way Up”
3. “Magnetized Materials”
The shipper is responsible for labeling the package. The hazard label has the corresponding class or
division number at the bottom corner of the label.
9.2.5.2 Marking
The shipper is responsible for the marking of each package of dangerous good, and over pack
containing dangerous good, in compliance with the regulation.
A package or over pack must be masked with:
The proper shipping name and UN number or ID number, e.g.: CORROSIVE LIQUIDS, ACIDIC,
ORGANIC, no. S (Caprylge, Chloride) UN 3265. Name and address of the shipper or consignee
9.2.6 Declaration
The proper declaration of dangerous good by the shipper ensures that all in the transportation chain
know what dangerous goods they are transporting. How to properly load and handle them and what
to do if an incident or accident occurs either in-flight or on the ground.
9.2.7 Notification to Pilot-in-Command (NOTOC)
The pilot-in-command must know what is on board the aircraft in order to properly dea with any
emergencies, which may occur. The pilot must also convey this information, if possible, to air traffic
service to aid in the response to any aircraft incident or accident.
9.2.8 Avoiding Hidden Hazards
Information regarding “Hidden Dangerous Goods” must also be conveyed to Crews and shippers to
assist them in recognizing dangerous goods that they are fermented to carry on their person, in their
baggage, or as cargo and which may not be readily recognizable as being dangerous.
9.2.9 Incident Reporting
Dangerous goods accidents of incident must be reported, so that an investigation by the relevant
authorities can establish the cause and take corrective action. Also, if as a result of the investigation
changes are required in the Regulations, appropriate regulatory action can be taken without delay.

DANGEROUS GOOD
9.3 THE CATEGORIES OF DANGEROUS GOODS

9.3.1 Forbidden
Certain dangerous goods are considered to be too dangerous for transport by air. Special care
is taken to ensure that such goods are not accepted for transport.
9.3.2 Acceptable
Dangerous goods may be carried on aircraft as cargo provided. They are properly prepared for
transport in accordance with the regulations. Generally, however, they are not permitted in
passenger or crew’s checked baggage or as carry-on articles. Items refused as baggage may
be acceptable as cargo, provided article or substance is prepared in compliance with all the
proving of regulations.
9.3.3 Excepted
These are items which would normally be considered as dangerous goods but which are
accepted from the provisions when carried by passenger or crewmember. Note that several of
the provisions are limited by quantity or acceptable on a conditional basis.
An approval is not required for those dangerous goods which, according to the Technical
Instructions / IATA DGRs;
• Are required for the use aboard the aircraft, such as:
A) items for airworthiness or operating reasons or for the health of passengers or crew,
such as non-spillable batteries, fire extinguishers, first-aid kits, insecticides/air
fresheners, life saving appliances and portable oxygen supplies;
NOTE: Articles and substances intended as replacements for those in the paragraph
above may not be carried without the approval referred to in 9.2.1 above and must
be carried in accordance with the Technical Instructions / IATA DGRs.
B) Catering or cabin service supplies.
• Are required for the use in flight as a veterinary aid or as a humane killer for an .... animal.
• Are required for the use in flight as a medical aid for a patient, such as gas ....... cylinders,
drugs, medicines, other medical material (e.g. sterilizing wipes) and wet cell or lithium
batteries,providing:
C) Gas cylinders have been manufactured specifically for the purpose of containing and
transporting that particular gas;
D) Drugs and medicines and other medical matter are under the control of trained
personnel during the time when they are in use;
E) Equipment containing wet cell batteries is kept and, when necessary secured, in an
upright position to prevent spillage of the electrolyte; and
F) Proper provision is made to stow and secure all the equipment during takeoff and
landing and at all other times when deemed necessary by the PIC in the interests of
safety.
These dangerous goods may also be carried on a flight made by the same aircraft to collect a
patient or after that patient has been delivered when it is impracticable to load or unload the
goods at the time of the flight on which the patient is carried.
NOTE: The dangerous goods carried may differ from those identified above due to the
Needs of the patient. They are not those which are a part of the normal equipment of
the aircraft.
• Can be carried by passengers or crewmembers.

DANGEROUS GOOD
9.3.4 PROVISION DANGEROUS GOODS CARRIED BY PASSENGER OR CREW
Dangerous goods must not be carried in or as person or crew, checked or carry-on baggage,
except as otherwise provided below
Permitted in or as carry-on baggage

Permitted in or as checked baggage
Permitted on one's person
The approval of the operator(s) is required
The pilot-in-command must be informed of the location
NO NO NO n/a n/a Disabling devices such as mace, pepper spray, etc. containing an irritant or
incapacitating substance are forbidden on the person, in checked and carry-on baggage.
NO NO NO n/a n/a Electro shock weapons (e.g. Tasers) containing dangerous goods such as explosives,
compressed gases, lithium batteries, etc. are forbidden in carry-on baggage or checked
baggage or on the person.
NO NO NO n/a n/a Security-type attaché cases, cash boxes, cash bags, etc. incorporating dangerous
goods, such as lithium batteries and/or pyrotechnic material, except as provided in
2.3.2.6 are totally forbidden. See entry in 4.2 - List of Dangerous Goods.
NO YES NO YES NO Ammunition (cartridges for weapons), securely packaged (in Div. 1.4S, UN 0012
or UN 0014 only), in quantities not exceeding 5 kg gross weight per person for that
person's own use. Allowances for more than one person must not be combined into
one or more packages.
NO YES NO YES NO Battery-powered wheelchairs or other similar mobility devices with non-spill able
wet batteries or with batteries which comply with Special Provision A123 or A199,
(see
2.3.2.2).
NO YES NO YES YES Battery-powered wheelchairs or other similar mobility devices with spill able
batteries or with lithium batteries (see 2.3.2.3 and 2.3.2.4 for details).
YES NO NO YES YES Battery-powered mobility aids with lithium ion batteries (collapsible), lithium-ion
battery must be removed and carried in the cabin (see 2.3.2.4(d) for details).
NO YES NO YES NO Camping stoves and fuel containers that have contained a flammable liquid fuel,
with empty fuel tank and/or fuel container (see 2.3.2.5 for details).
YES NO NO YES YES Mercury barometer or thermometer carried by a representative of a government
weather bureau or similar official agency (see 2.3.3.1 for details.)
NO YES NO YES NO Security-type equipment containing lithium batteries (see 2.3.2.6 for details).
YES NO YES YES NO Spare lithium batteries. Lithium ion batteries for portable electronic devices (including
medical devices) with a Wh rating exceeding 100 Wh but not exceeding 160 Wh. For
portable medical electronic devices only, lithium metal batteries with a lithium content
exceeding 2 g but not exceeding 8 g. Maximum of two spare batteries in carry-on
baggage only. These batteries must be individually protected to prevent short circuits.
(see 2.3.3.2)
YES YES NO YES NO Avalanche rescue backpack, one (1) per person, containing a cartridge of compressed
gas in
Div. 2.2. May also be equipped with a pyrotechnic trigger mechanism containing less
than 200 mg net of Div. 1.4S. The backpack must be packed in such a manner that it
cannot be accidentally activated. The airbags within the backpacks must be fitted with
pressure relief valves.
YES YES NO YES NO Carbon dioxide, solid (dry ice), in quantities not exceeding 2.5 kg per person when
used to pack perishables not subject to these Regulations in checked or carry-on
baggage, provided the baggage (package) permits the release of carbon dioxide gas.
Checked baggage must be marked “dry ice” or “carbon dioxide, solid” and with the net
weight of dry ice or an indication that there is 2.5 kg or less dry ice.
YES YES NO YES NO Chemical Agent Monitoring Equipment, when carried by staff members of the
Organization for the Prohibition of Chemical Weapons on official travel (see 2.3.4.4).
YES YES NO YES NO Heat producing articles such as underwater torches (diving lamps) and soldering
irons. (See 2.3.4.6 for details.)
YES YES YES YES NO Lithium battery-powered electronic devices. Lithium ion batteries for portable
(including medical) electronic devices, a Wh rating exceeding 100 Wh but not exceeding
160 Wh. For portable medical electronic devices only, lithium metal batteries with a
lithium content exceeding 2 g but not exceeding 8 g.
YES YES YES YES YES Oxygen or air, gaseous, cylinders required for medical use. The cylinder must not
exceed 5 kg gross weight.
Note: Liquid oxygen systems are forbidden for transport.

DANGEROUS GOOD
Permitted in or as carry-on baggage

Permitted in or as checked baggage
Permitted on one's person

The approval of the operator(s) is required
The pilot-in-command must be informed of the location
YES YES YES YES NO Small non-flammable gas cartridges, containing carbon dioxide or other suitable gas in
Division 2.2. Up to two (2) small cartridges fitted into a self-inflating safety device such as a
lifejacket or vest. Not more than one (1) device per passenger, and up to two (2) spare
small cartridges per passenger, not more than four (4) cartridges up to 50 mL water
capacity for other devices (see 2.3.4.2).
YES YES YES NO NO Alcoholic beverages, when in retail packaging’s, containing more than 24% but not
more than 70% alcohol by volume, in receptacles not exceeding 5 L, with a total net
quantity per person of 5 L.
NO YES NO NO NO Aerosols in Division 2.2, with no subsidiary risk, for sporting or home use.
and
YES YES YES NO NO Non-radioactive medicinal or toilet articles (including aerosols) such as hair sprays,
perfumes, colognes and medicines containing alcohol.
The total net quantity of all above mentioned articles must not exceed 2 kg or 2 L, and the
net quantity of each single article must not exceed 0.5 kg or 0.5 L. Release valves on aerosols
must be protected by a cap or other suitable means to prevent inadvertent release of the
contents.
YES YES YES NO NO Energy efficient lamps when in retail packaging intended for personal or home use.
YES YES YES NO NO Fuel cells, and spare fuel cartridges powering portable electronic devices (e.g. cameras,
cellular phones, laptop computers, and camcorders), see 2.3.5.10 for details.
YES YES NO NO NO Hair curlers containing hydrocarbon gas, up to one (1) per passenger or crew-member,
provided that the safety cover is securely fitted over the heating element. These hair
curlers must not be used on board the aircraft at any time. Gas refills for such curlers are
not permitted in checked or carry-on baggage.
YES YES NO NO NO Insulated packaging’s containing refrigerated liquid nitrogen (dry shipper), fully
absorbed in a porous material containing only non-dangerous goods.
NO YES NO NO NO Internal combustion or fuel cell engines, must meet A70 (see 2.3.5.15 for details).
YES YES YES NO NO Medical or clinical thermometer, which contains mercury, one (1) per person for personal
use, when in its protective case.
YES YES YES NO NO Non-flammable, non-toxic gas cylinders worn for the operation of mechanical limbs.
Also, spare cylinders of a similar size if required to ensure an adequate supply for the
duration of the journey.
YES YES NO NO NO Non-infectious specimens packed with small quantities of flammable liquid, must meet
A180 (see 2.3.5.14 for details).
NO YES NO NO NO Permeation devices, must meet A41 (see 2.3.5.16 for details).
YES YES YES NO NO Portable electronic devices (including medical devices) containing lithium metal or
lithium ion cells or batteries, such as watches, calculating machines, cameras, cellular
phones, lap-top computers, camcorders, etc., when carried by passengers or crew for
personal use (see 2.3.5.9).
Batteries must not exceed 2 g for lithium metal batteries and 100 Wh for lithium ion
batteries.
YES NO YES NO NO All spare batteries, including lithium metal or lithium ion cells or batteries, for such
portable electronic devices must be carried in carry-on baggage only. These batteries must
be individually protected to prevent short circuits.
YES YES NO NO NO Portable electronic devices containing non-spill able batteries, batteries must meet
A67 and must be 12 V or less and 100 Wh or less. A maximum of 2 spare batteries may be
carried (see2.3.5.13 for details).
NO NO YES NO NO Radio isotopic cardiac pacemakers or other devices, including those powered by lithium
batteries, implanted into a person or fitted externally, or radiopharmaceuticals contained
within the body of a person as the result of medical treatment.
NO NO YES NO NO Safety matches (one small packet) or a small cigarette lighter that does not contain
unabsorbed liquid fuel, other than liquefied gas, intended for use by an individual when
carried on the person. Lighter fuel and lighter refills are not permitted on one's person or in
checked or carry-on baggage.
Note: “Strike anywhere” matches, “Blue flame” or “Cigar” lighters are forbidden.

DANGEROUS GOOD
9.3.5 Electronic cigarettes
On December 10, 2014, the International Civil Aviation Organization (ICAO) issued an Electronic
Bulletin (EB) titled, DANGEROUS GOODS CARRIED BY PASSENGER AND CREW — INCIDENTS
RELATED TO ELECTRONIC CIGARETTES (EB 2014/074). The ICAO bulletin recommends that a
passenger’s e-cigarettes be carried in the cabin of the aircraft and not in checked baggage. Carriage
of e-cigarettes in the passenger cabin addresses this safety risk by ensuring that if an incident does
occur, it can be immediately identified and mitigated
9.3.5.1 Spare lithium batteries.
Lithium ion batteries for portable electronic devices (including medical devices) with a Wh rating
exceeding 100 Wh but not exceeding 160 Wh. For portable medical electronic devices only, lithium
metal batteries with a lithium content exceeding 2 g but not exceeding 8 g. Maximum of two spare
batteries in carry-on baggage only. These batteries must be individually protected to prevent short
circuits (protected by plastic)

DANGEROUS GOOD
9.4 CLASSES AND DIVISION

9.4.1 Definition
Dangerous Goods are divided into a 9 classes as shown in the following pages
reflecting the type of risk involved. In some classes dangerous goods are further
divided into divisions. In these cases reference is made only to the Division and not
the Class as well Example: Division 5.2 not Class 5, Division 2.
The order in which the classes are numbered is for convenience and does not imply
relative degree of danger (DGR 3.0.2), meaning that Class 1 (Explosives) is not
necessary more dangerous than Class 2(Gases).
Each hazard Class/Division has specific criteria that are used to determine whether
a substance belongs to that class or division.
9.4.2 Complete list of classes and division
Flight attendant should report FA 1 and PIC if found items with hazard label and/or code as listed below
Class/Division/Name
Comments
and/or Hazard Label Description
Example
Cargo IMP Code
CLASS 1 – EXPLOSIVES
Article and substances
having a mass explosive
Division 1.1
hazard
REX
Division 1.2 Article and substances

REX having a projection hazard
Articles and substances

Division 1.3
having a fire hazard and
REX
either a minor blast or
RCX
minor projection hazard
RGX
or both
These explosives are
Normally forbidden
For carriage by air
e.g.
Articles and substances
Division 1.4
which percent no
REX
significant hazard

DANGEROUS GOOD
Very insensitive s ubstance

Division 1.5
which have a mas
REX
explosion hazard
Extremely insensitive
Division 1.6 articles which do not
REX have a mass explosive
hazard
Class/Division/Name
and/or Comments
Hazard Label Description
Cargo IMP Code Example
Compatibility
Group
RXB Assignment
RXC according to
RXD DGR 3.1.A,
RXE E.G. Distress
RXG signals, Fuse
igniters
e.g. Ammunition
Articles and substances which for hand
present no significant hazard weapons, for
RXS Effect from accidental signal, Safety
functioning is confined within Fuse, some
the package types of
Fireworks, etc
CLASS 2 - GASES
Hazard Label Name/Division Description Comments and/or

Flammable Gas Any gas which, when

Butane, Hydrogen,
Division 2.1 mixed with air in certain
Propane, Acetylene,
proportion, forms a
Lighters.
flammable mixture.
RFG
Non-Flammable,
Any non-flammable, Carbon dioxide, Neon,
non-toxic gas
non-toxic gas or Fire Extinguisher,
Division 2.2
refrigerated liquefied liquefied Nitrogen of
gas. Helium.
RNG

DANGEROUS GOOD
Most toxic gases are

Toxic Gas
Gases known to be toxic forbidden for carriage
Division 2.3
or corrosive to humans by air; some are permitted,
and know to pose a e.g. aerosols of low
health risk. toxicity, tear gas
RPG
devices.
CLASS 3 - FLAMMABLE LIQUIDS

Flammable Liquid
Any liquid having a
Class 3 Certain Paints,
closed-cup flash point
Varnishes, Alcohols,
of 60.5o C or below
some Adhesives,
(DGR Appendix A);
Acetone, Petrol, etc.
explosives.
RFL
CLASS 4 – FLAMMABLE SOLID, ETC.

Any solid material,

Flammable solid
which is readily Matches, Sulfur,
Division 4.1
combustible, or may Celluloid, Nitro
cause or contribute to naphthalene
RFS
fire through friction.
Such substances are

Spontaneously
liable to spontaneous
Combustible White or Yellow
heating or to heating
Division 4.2 phosphorus,
up in contact with air
Magnesium dioxide
and then liable to catch
RSC
fire
Substances, which by
Dangerous When
interaction with water,
Wet
are liable to become Calcium carbide,
Division 4.3
spontaneously sodium
flammable or give off
RFW
flammable gases

DANGEROUS GOOD
CLASS 5 - OXIDIZING SUBSTANCE; ORGANIC PEROXIDE
Name/Division Comments and/or

A substances that
Oxidizer
yields oxygen readily to Ammonium nitrate
Division 5.1
stimulate the fertilizer, calcium
combustion of other chlorate, bleaches.
ROX
material.
An organic material
(liquid or solid) that
Organic Peroxide can be ignited readily
Tent-Butyl hydro
Division 5.2 by external flame and
peroxide, listed in
then bums with an
Appendix C of the DGR
ROP accelerating rate: some
substances react
dangerous with others.
CLASS 6- TOXIC (POISONOUS) SUBSTANCE; INFECTIOUS SUBSTANCE

Arsenic, Nicotine,
Liquids or solids, which
Toxic Substance Cyanide, Pesticides,
are dangerous if
Division 6.1 Strychnine.
inhaled, swallowed or
Note: Some are
absorbed through the
RPB totally forbidden, e.g.
skin.
Bromoacetone
Substances which are Virus, Bacteria, such

Infectious
known or reasonably as HIV (AIDS), Rabies,
Substances
expected to contain some diagnostic
Division 6.2
pathogens and cause specimens and
disease in humans or in Medical and Clinical
RIS
animals waste
CLASS 7 - RADIOACTIVE MATERIAL

Cargo IMP Code Examples
Radio nuclides or
Radioactive isotopes for medical or
5 (0.5)
Class 7 industrial purposes,
Category I-White such as Cobalt 60,
TI = 0
RRW Cesium 131 and ladino
132

DANGEROUS GOOD
Radioactive
Class 7 5 (0.5) 500 (50)
Category II-Yellow 0 TI 1
RRY
Radioactive 500 (50) 2000

Class 7 (200)
Category III-Yellow
RRY 1 TI 10
Criticality Safety Index

labels must be used in
additional to the
Radioactive Fissile material:
appropriate radioactive
Fissile Material Uranium 233 and 235;
labels to provide control
Criticality Safety Plutonium 239 and
over accumulation of
Index 241.
packages or over packs
containing fissile
material.
CLASS 8 – CORROSIVES

A liquid or solid that will
cause severe damage
Battery acids,
when in contact with
Corrosive Material sculptures and other
living tissue or, in the
Class 8 acids, sodium
case of leakage will
hydroxide, potassium
materially damage or
RCM hydroxide, potassium
even destroy other
hydroxide, Mercury
goods or the means of
transport
CLASS 9 – MISCELLANEOUS DANGEROUS GOODS

Any substance which
presents a danger
during air transportation
that is not covered by
Miscellaneous
other classes. Asbestos, Garlic Oil,
Dangerous goods
These include Aviation Life Rafts, Internal
Class 9
regulated solids or Combustion Engines,
liquid, where materials Vehicles
RMD
may have an irritating,
noxious or other
properties which could
cause extreme

DANGEROUS GOOD
annoyance or
discomfort to crew
members preventing
them from performing
their duties
Semi-processed
polymeric articles,
Polymeric beads impregnated with a
Class 9 flammable gas or liquid
as a blowing agent;
RSB may evolve small
quantities of flammable
gas
Carbon dioxide,
solid/dry ice has a
temperature of -79o Battery acids,
Carbon dioxide
C. sculptures and other
Solid (Dry Ice)
On sublimation it acids, sodium
Class 9
produces a gas heavier hydroxide, potassium
than air which in an hydroxide, potassium
ICE
enclosed area and in hydroxide, Mercury
larger quantities can
lead to suffocation.
Handling
Magnetized
Label
material These materials have These materials have
Class 9 relatively high magnetic relatively high magnetic
field strength field strength
MAG

DANGEROUS GOOD
9.5 CARRIAGE DANGEROUS GOODS
9.5.1 Carriage by Air Transport.
Many items of Dangerous Goods can be carried as cargo proving they have been properly prepared
for carriage. Some items are too dangerous to be carried by air. Some items can be carried in the
passenger cabin providing their conform to rules concerning their carriage.
9.5.2 Preparation
When the risk to health, safety and property post by carrier by air of such articles are reduced to an
acceptable level by limiting the quantity per package and by ensuring packages will not fail during
flight. Safe air carriage can proceed subject to compliance with detailed instructions on the preparation
of such goods for carriage found in the ICAO Technical Instruction and in the IATA Dangerous Goods
Regulation.
9.5.3 Dangerous Goods in the Passenger Cabin
Passenger who are unaware of, or deliberately ignore, the requirements may carry dangerous goods
into the cabin. It may also be possible that an item to which a passenger is legitimately entitled, (e.g.
an item for medical purposes) may cause an accident.
9.5.4 Hidden Dangerous goods
Flight attendant must be aware of any items may be carried by passenger in their baggage which have
been determined to be safety hazard, such articles include:
ITEMS MAY CONTAIN OR INDICATE DG

Changing cabin pressure and temperature may result
in leak if the can is not properly sealed. These have
Aerosol cans
also been incidents where can has exploded as a result
of becoming overhead.
May contain item meeting any of the criteria for DG.
Aircraft Spare Parts /
For example explosive, cylinders of compressed gas
Aircraft Equipment /
(such as oxygen, carbon dioxide or fire extinguishers ),
Aircraft on the Ground
paint, adhesive, aerosol, fuel in equipment, first aid kit
Spare.
etc.
Automobile parts ( car, May contain wet batteries, shock/struts with nitrogen,
motor, motorcycle ) air bag inflator/air bag modules, paint, batteries etc.
May indicate cylinder of compressed air or oxygen,
Breathing apparatus chemical oxygen, generator or refrigerated liquefied
oxygen.
Camping or Beware of metal bottles which contain flammable
Expeditionary compressed gas and items containing flammable liquid.
equipment Example kerosene, butane, corrosive.
Most chemicals are dangerous and only qualified cargo
Chemical staff can advise if it is acceptable as cargo. Dangerous
chemical must never be accepted as baggage.
Such as aircraft parts, may contain DG as an integra
COMAT ( Company part, e.g. chemical oxygen generators in a passenger
Materials ) service unit ( PSU ), compressed gas, flammable liquid
corrosive material, magnetized material, etc.
Consolidated
May contain any of the defined classes DG.
consignment ( Group )

DANGEROUS GOOD
Indicates refrigerated liquefied gasses such as nitrogen, helium,

argon, etc. Cryogenic liquids are dangerous because the might
Cryogenic liquid.
destroy human skin on contact, and when spilled, they could cause
suffocation in confined spaces.
Cylinder May indicate compressed gas.
Dental apparatus May contain resins or solvents.
Diagnostic specimens May contain infectious substances.
May include air cylinders (such as scuba tanks, vest bottles, etc.) with
usually contain compressed air or to a special gas mixture.
Emptied cylinders (pressure gauge reads zero) are
acceptable.
Diving equipment Diving lamps may contain rechargeable lead acid batteries and high
intensity diving lamp which can generate extremely high heat when
operated in air. In order to be carried safely, the bulb or battery must
be
disconnected.
Drilling or mining
May contain explosives and/or other DG.
equipment
Though not regulated, they must be packed so that
Dry Cell Batteries
short circuits cannot occur.
May contain free liquefied nitrogen. Dry shipper i
Dry shipper ( vapor subject to these Regulations when they are permitte
shipper ) the release of any free liquefied nitrogen irrespective o
the orientation of the packaging.
Electrical equipment May contain magnetized material or mercury.
Electrically powered
apparatus (wheel
chairs, mobility aids, May contain wet cell batteries.
lawn mowers, golf
carts, etc.)
May contain explosives (flares) flammable liquid
Expeditionary
(gasoline, flammable gas (propane, camping gas) or
equipment
other DG.
Can include explosive pyrotechnic devices, wet
Film Crew or Media
batteries, fuel and heat producing items.
Fireworks Are explosives.
May contain refrigerated liquefied gas or carbon
Frozen embryo
dioxide, solid (dry ice).
May be packed in Dry Ice, which can adversely affect
Frozen food
live animal and humans.
May contain flammable liquid, flammable solid or
Fuel
flammable gas.
Fuel control unit May contain flammable liquid.
Lighter containing liquefied gas under pressure may be
hazardous when operated under the reduced
atmospheric pressure experienced in an aircraft cabin
during flight. The popular plastic disposable lighters are
not fitted with a means of protecting the gas release
Gas cigarette lighter
valve against inadvertent operation. Such operation of
a disposable lighter in baggage could release the entire
contents into an aircraft baggage compartment. These
lighter contain sufficient gas to cause powerfu
explosion.

DANGEROUS GOOD
Gas cylinder If filled, can only be accepted as cargo.

May contain cylinder with flammable gas, fire
Hot Air Balloon
extinguishers, batteries, etc.
Cleaner can contain chlorides, ammonias and strong
oxidizers. Some detergent and stain removers contain
Household cleaner
ammonia, which is very corrosive, reacts with Oxidizing
materials and produces toxic fumes.
May contain DG such as paints, aerosols, flammable
Household goods
liquids, household cleaner, etc.
Instruments May contain mercury.
Laboratory testing
May contain chemicals, cleaning solvents, paint, etc.
equipment
Cigarettes lighter containing unabsorbed liquid fuel
may leak under the condition of air transport,
Lighter fluid
producing explosive vapor in the cabin and aircraft
baggage compartments.
Machinery parts May contain chemicals, cleaning solvents, paint, etc.
Magnet and other items May individual or cumulative meet the definition of
of similar material magnetic material.
Must not be in checked baggage, but is permitted on
Matches; book, cards or the passenger’s person. Book matches can easily have
safety (strike on box) the protective flap dislodged when moved about in
baggage.
Can include items meeting any of the criteria for DG,
particularly flammable liquids, flammable solids,
Medical supplies
oxidizers, and organic peroxides, toxic or corrosive
material.
Gives off toxic fumes at high temperatures and low
pressures. Liquid mercury will very quickly penetrate
Mercury aluminums and cause it to become brittle and weak. It
can cause severe structural damage if split on an
aircraft and is difficult to trace and removed.
Metal construction May contain Ferro-magnetic material, which may be
material, Metal fencing, subject to special stowage required due to possible
Metal Piping affect to aircraft instrument.
Most paint is considered flammable liquids and can be
accepted only as cargo. Enamels, lacquers, stain,
shellac, varnish, polish, fillers and thinners also fall into
Paint
this description.
The reduced pressure in an aircraft hold could cause
the container to pop open and the contents to spill.
Part of Automobile May contain wet batteries.
May contain item meeting any of the criteria DG.
Example: fireworks, flammable household liquid,
Passenger baggage corrosive oven or drain cleaner, flammable gas or liquid
lighter refill or camp stove cylinder, matches,
ammunition, bleach, aerosol,Lithium Battery and Cigarettes.
Passenger service unit This aircraft part may contain an integral chemical
( PSU ) oxygen generator which is regulated as DG.
May contain items meeting any of the criteria of DG,
particularly radioactive material, flammable liquids,
Pharmaceutical
flammable solids, oxidizers, and organic peroxides,
toxic or corrosive substances.

DANGEROUS GOOD
Such as chain saws, may be powered by petrol engine

Portable power tools
and have a fuel tank with fuel.
Racing Car Team May contain flammable aerosols, nitro methane, other
equipment fuel additives or wet batteries.
May contain adhesives, cellulose, paint, organic
Repair kits
peroxides, solvent, etc.
Refrigerator May contain liquefied gasses, or ammonia solution.
May contain battery powered life-saving devices, flare,
Safety equipment
matches, first aid kits, etc. may also be included.
May contain items meeting any of the criteria for DG,
particularly infectious substances, flammable liquids,
Sample for testing
flammable solids, oxidizers, organic peroxides, toxic or
corrosive substances.
Self-propelled vehicles
May contain gasoline, batteries, fire extinguishers, air
(automobiles,
bags, etc.
motorcycles, etc )
May be packed with carbon dioxide, sold (dry ice) or

Semen
refrigerated liquefied gas.
Show, Motion Picture,
May contain flammable, explosive substances or stage
Stage special effect
smoke (dry ice).
equipment
Swimming pool
May contain acids and chlorinated liquids or solids.
chemical
May contain explosives (power rivets), compressed
gasses, aerosol flammable adhesives or paints,
Tool boxes
corrosive liquids (acids or caustic cleaning compound),
etc.
Micro torches and utility lighter may contain flammable
gas and be equipped with an electronic starter.
Torches Large torches may consist of a torch head (often with
self-igniting switch) attached to a container of cylinder
of flammable gas.
May contain items meet any of criteria for DG, such as
Unaccompanied fireworks, flammable household liquid, corrosive oven
Passenger Baggage / or drain cleaners, flammable gas or liquid lighter refill
Personal Effect or camping stove cylinder, matches, bleach, aerosol,
etc.
Vaccines May be packed in Dry Ice.

DANGEROUS GOOD
9.6 DANGEROUS GOODS INCIDENT - HANDLING CONSIDERATIONS
9.6.1 General
When assessing an appropriate cause of action to take in the event of an accident involving dangerous
goods, consider the following:
NOTE
These considerations apply whether the aircraft involved is carrying passengers, cargo,
or both
Poison/chemicals can be absorbed through breathing (inhalation), swallowing and/or
through the skin, FA do first aid refer to First Aid section 10.7.
9.6.2 Cockpit Crew
9.6.2.1 Land as Soon as Possible

Consideration should always be given to landing as soon as possible. If the situation permits, the
relevant air traffic services should be informed of the dangerous good onboard.
9.6.2.2 Smoke Removal
The appropriate fire or smoke removal emergency procedure approved for the aircraft type should
always be carried out. Using the appropriate smoke removal emergency procedure should reduce the
concentration of any contamination and help to avoid re-circulation of contaminated air. Air
conditioning systems should be operated at maximum capacity and all cabin air vented overboard in
order to reduce the concentration of any contamination in the air and to avoid re-circulation of
contamination air.
9.6.2.3 Reducing Altitude
Reducing altitude will reduce the rate of vaporization of liquid and may reduce the rate of leakage, but
it may increase the rate of burning. Conversely, increasing altitude may reduce the rate of vaporization
or leaking. If there is structural damage or the risk of explosion, consideration should be given to
keeping the differential pressure as low as possible.
9.6.2.4 Maximum Cabin Ventilation
The rate of ventilation should not be reduced in an attempt to extinguish a fire, as this will have an
incapacitating effect on the passengers without significantly affecting the fire. Passenger is likely to
suffocate through lack of oxygen before a fire is extinguished. Passenger survival chances are greatly
enhanced by ensuring maximum cabin ventilation.
9.6.2.5 Using Protective Breathing Equipment
Gas-tight breathing equipment should always be worn when attending an incident involving fire or
fumes.
NOTE
The use of therapeutic masks with portable oxygen bottle SHOULD NOT BE
CONSIDERED. A more effective aid to passenger in a smoke or fume-killed
environment would be the use a wet towel or cloth over the mouth and nose.

DANGEROUS GOOD
9.6.2.6 Make Available the Dangerous Goods Notification Form

In any incident in which Rescue and Fire Fighting (RFF) personnel come the aircraft, either when
dangerous goods are the cause of the incident or when dangerous goods are being carried on the
aircraft and are not directly involved in the incident, ensure that the Pilot in Command’s Dangerous
Goods Notification Form is immediately made available to the RFF services.
9.6.2.7 Relocating Passenger

Flight attendant should take prompt action and move passengers away from the area involved and if
necessary, provide wet towels or clothes and give instruction to breathe through them.
CAUTION
In general, water should not be on a spillage or when fumes are present, since it may
spread to the spillage or increase the rate of fuming. Consideration should also be given
to the possible presence of electrical components when using water extinguisher.
9.6.2.8 Improvise galley Equipment
Many items can be found in the galleys that can be put to good use for emergency response to incident
(e.g. bar or catering boxes, fire resistant gloves, polyethylene bags, blankets, towels).
9.6.2.9 Use Protection
Hands should always be protected before touching suspicious package or bottles. Fire resistant or
open gloves covered by polyethylene bags are likely to give suitable protection.
WARNING
Do not leave hands unprotected when touching suspicious package or bottle.
9.6.2.10 Anticipated Reaction
Care should always be taken when mopping up any spillage or leakage to ensure there will be no
reaction between what is to be used for mopping up and the dangerous good. If it appears there could
be a reaction, mopping up should not be attempted but the spillage should cover with polyethylene
bags.
9.6.3 In The Passenger Cabin during Flight
9.6.3.1 Notify Captain

Notify the pilot in command immediately that there has been an incident concerning dangerous goods
and keep him informed of the actions taken and of their effect. It is essential that the flight attendant
and the flight crews coordinate their actions and that each be kept fully informed of the other’s actions
and intention.
9.6.3.2 Identify the item
Ask the passenger concerned to identify the item and indicates its potential hazards. The passenger
may be able to give some guidance on the hazard involved appropriate emergency response drill,
and now there could be dealt with. If he can identify the item inform info the flight crew immediately.

DANGEROUS GOOD
9.6.3.3 In case of fire

Fire involving dangerous goods, create additional dangers. While the appropriate operations manual
drills must always be followed;
1. Land as soon as possible
2. Don self contained breathing set
3. Endeavor to locate source of fire
4. Apply available extinguishers. Order of preference to be Halon, Carbon Dioxide to knock down
the fire and then water to reduce the temperature or to reach deep seated fires.
However, if flammable liquids, liquid oxidizers or corrosive liquids are involved, the use of water may
spread the fire carry out the appropriate smoke remove drill.
9.6.3.4 In case of spillage or leakage
While the appropriate Operations Manual Drills must always be carried out, additional actions could
be as follows:
1. Endeavor to locate the source of the spillage and then try to confine or absorb the spillage, but
do not try to mop up a corrosive liquid.
2. Take care not to breathe any fumes.
3. For mercury spillage report to engineering immediately do not breathe the fumes (particularly in
confined areas). Avoid all contact with bare skin, wash as soon as possible (and keep hands
away from face until then), avoid contacting mercury with clothing of footwear (particles this
picked up can easily contaminate other parts of the aircraft).
a. Collect emergency response kit or other useful items.
Collect emergency response kit, it provided, or collect the following for use in dealing with
spillage or leakage:
• A supply of paper towels or newspaper or other absorbent paper or absorbent fabric
(e.g. seat cushion covers, head rest protector).
• Oven gloves or fire resistance gloves, if available.
• At least two large polyethylene waste bin bags, and at least three smaller
polyethylene bags, such as those used for duty free or bar sales or, it none available,
airsickness bags.
b. Don Rubber Gloves and Smoke Hood or Smoke Mask Portable Oxygen.
The hands should always be protected before touching suspicious packages or
items. Fire resistant gloves or oven gloves covered by polyethylene bags are likely
to give suitable protection.
c. Move passenger away from areas and distribute wet towels or cloths.
CAUTION
The use of the therapeutic masks with portable oxygen bottles or the passenger
drop out oxygen system to assist passenger in a smoke or fume filled
environment cabin SHOULD NOT be considered since considered quantity of
fumes or smoke would be inhaled through the valve or holes in the masks.
An effective aid to passenger in a smoke or fume, filled environment would be the use
of a wet towel or cloth held over the mouth and nose. A wet towel or cloth aids in
filtering and is more effective at doing this than a dry towel or cloth. Flight attendant
should take prompt action if smoke or fumes develop and move passengers away
from the area in solved and if necessary, provide wet towels or cloths an give
instruction to breath through them.

DANGEROUS GOOD
d. With No Emergency Response Kit.

Pick up the item and place it in a polyethylene bag. Ensure the receptacle containing the
dangerous goods is kept upright or the area of leakage is at the top. Using paper towels,
newspaper, etc. Mop up the spillage after having ascertained there will be no reaction
between what is to be used to mop up don the dangerous goods. Place the gloves and
bags used to protect the hands in a separate small polyethylene bag or with the solid
towels. If extra bags are not available, place the towels, gloves, etc. in the same baggage
as the item. Expect excess air from the bags kind close tightly so as to be secure but no so
tight, that pressure equalization can not take place.
e. Stow Polyethylene
Take any box, empty the contents and place the box on the floor with the door upward.
Place the bag containing the item and any soiled towels, etc in the box and close the door.
Take a box to a position as far as possible from the flight deck and passengers.
f. Treat Affected Seat Cushion in the Same Manner As The Dangerous Goods Item.
Seat cushion, seat backs or other furnishing, which have been contaminated by a spillage,
should be removed from their textures and placed in a large bin bag or other polyethylene
bag together with in any bags used initially to cover them. They should be stowed away in
the same manner as the dangerous goods item causing the incident.
g. Cover Spillage on Carpet/Floor.
Cover spillage on the carpet or furnishing with a waste bag or other polyethylene bags if
available. Carpets which have been contaminated by spillage and which is a still cause
fume despite being covered. Should be roll up, if possible, and place in large bin bag. It
should be placed in a waste bin and stowed.
h. Regularly Inspect Items Stowed Away /Contaminated Furnishings.
Any dangerous goods contaminated furnishing, or equipment, which has been removed
and stowed away or covered for safety should be subject to regular inspection.
9.6.4 In The Passenger Cabin After Landing
1. Disembark passenger and crew.

Even if it has not been necessary to complete an emergency evacuation after landing, passenger
and crew should disembark before attempt is made to open the cargo compartment doors and
before any further action is taken to deal with a dangerous goods incident, the cargo
compartment doors should be opened wish the emergency service in attendant.
2. Identify to ground personnel dangerous goods and where stowed.
3. Make appropriate entry in maintenance log.
Make an entry the aircraft maintenance log so that proper maintenance action is undertaken and
the emergency response kit or any aircraft used is replenished or replace when appropriate.
9.6.5 Emergency drill codes
The ICAO emergency drill codes, listed hereafter, are for the guidance of crew members when
an incident occurs in flight which s, or might be, related to a particular package or packages,
containing dangerous goods
The drill codes consist of a number from 1 to 11 plus a single letter and corresponds with a line
of information concerning the risk posed by that substance and guidance on the preferable that
should be taken. If the drill letter is shown separately, that it indicates other possible hazards of
the substance.
Refer to ICAO Emergency drill codes table 4-1.

DANGEROUS GOOD
Table 4-1. Aircraft Emergency Response Drills
1. COMPLETE APPROPRIATE AIRCRAFT EMERGENCY PROCEDURES.

2. CONSIDER LANDING AS SOON AS PRACTICABLE.
3. USE DRILL FROM THE CHART BELOW.
DRILL INHERENT RISK RISK TO RISK TO SPILL OR LEAK FIREFIGHTING ADDITIONAL

NO. AIRCRAFT OCCUPANTS PROCEDURE PROCEDURE CONSIDERATIONS
1 Explosion may Fire and/or As indicated by the Use 100% oxygen; All agents according Possible abrupt loss of
cause structural explosion drill letter(s) no smoking to availability; use pressurization
failure standard fire
procedure
2 Gas, nonflammable, Minimal As indicated by the Use 100% oxygen; All agents according Possible abrupt loss of
pressure may create drill letter(s) establish and to availability; use pressurization
hazard in fire maintain maximum standard fire
ventilation for "A", procedure
"i" or "P" drill letter
3 Flammable liquid Fire and/or Smoke, fumes and Use 100% oxygen; All agents according Possible abrupt loss of
or solid explosion heat, and as establish and to availability; no pressurization
indicated by the drill maintain maximum water on "W" drill
letter(s) ventilation; no letter
smoking; minimum
electrics
4 Spontaneously Fire and/or Smoke, fumes and Use 100% oxygen; All agents according Possible abrupt loss of
combustible or explosion heat, and as establish and to availability; no pressurization;
pyrophoric when indicated by the drill maintain maximum water on "W" drill minimum electrics if
exposed to air letter(s) ventilation tetter "F" or "H" drill letter
5 Oxidizer, may ignite Fire and/or Eye, nose and Use 100% oxygen; All agents according Possible abrupt loss
other materials, may explosion, throat irritation; establish and to availability; no of pressurization
explode in heat of a possible skin damage on maintain maximum water on "W" drill
fire corrosion contact ventilation letter
damage
6 Toxic, may be fatal if Contamination Acute toxicity, Use 100% oxygen; All agents according Possible abrupt loss
inhaled, ingested, or with toxic liquid effects may be establish and to availability; no of pressurization;
absorbed by skin or solid delayed maintain maximum water on "W" drill minimum electrics if
ventilation; do not letter "F" or "H" drill letter
touch without
gloves
7 Radiation from Contamination Exposure to Do not move All agents according Call for a qualified
broken/unshielded with spilled radiation, and packages; avoid to availability person to meet the
packages radioactive personnel contact aircraft
material contamination
8 Corrosive, fumes Possible Eye, nose and Use 100% oxygen; All agents Possible abrupt loss
disabling If inhaled or corrosion throat irritation; establish and according to of pressurization;
in contact with skin damage skin damage on maintain maximum availability; no water minimum electrics if
contact ventilation; do not on "W drill letter "F" or "H" drill letter
touch without
gloves

DANGEROUS GOOD
DRILL INHERENT RISK RISK TO RISK TO SPILL OR LEAK FIREFIGHTING ADDITIONAL

NO. AIRCRAFT OCCUPANTS PROCEDURE PROCEDURE CONSIDERATIONS
9 No general inherent As indicated by As indicated by the Use 100% oxygen; All agents according to None
risk the drill letter drill letter establish and availability; no water
maintain maximum on "W" drill letter
ventilation if "A" drill
letter
10 Gas, flammable, Fire and/or Smoke, fumes and Use 100% oxygen; All agents according to Possible abrupt loss of
high fire risk rf any explosion heat, and as establish and availability pressurization
ignition source indicated by the maintain maximum
present drill letter ventilation; no
smoking; minimum
electrics
11 Infectious Contamination Delayed infection Do not touch. All agents according to Call for a qualified
substances may with Infectious to humans or Minimum re- availability. No water person to meet the
affect humans or substances animals circulation and on "Y" drill letter aircraft
animals if inhaled, ventilation in
ingested or affected area
absorbed through
the mucous
membrane or an
open wound
DRILL ADDITIONAL RISK DRILL ADDITIONAL RISK
LETTER LETTER
A ANAESTHETIC N NOXIOUS
C CORROSIVE P TOXIC* (POISON)

E EXPLOSIVE S SPONTANEOUSLY COMBUSTIBLE OR PYROPHORIC
F FLAMMABLE W IF WET GIVES OFF POISONOUS OR FLAMMABLE GAS
H HIGHLY IGNITABLE X OXIDIZER
I IRRITANT I TEAR PRODUCING Y DEPENDING ON THE TYPE OF INFECTIOUS SUBSTANCE, THE
L OTHER RISK LOW OR NONE APPROPRIATE NATIONAL AUTHORITY MAY BE REQUIRED TO
M MAGNETIC QUARANTINE INDIVIDUALS, ANIMALS, CARGO AND THE AIRCRAFT
* Toxic has the same meaning as poison

AVIATION SECURITY
SECTION 10 AVIATION SECURITY
10. AVIATION SECURITY ....................................................................................................10.1.1

10.1 GENERAL ............................................................................................................ 10.1.1
10.1.1 Aircraft Security Check..................................................................................10.1.1
10.1.2 Catering Security ...........................................................................................10.1.1
10.1.3 Security Bag ..................................................................................................10.1.2
10.2 EXPLOSIVE THREAT ......................................................................................... 10.2.1
10.2.1 Introduction ....................................................................................................10.2.1
10.2.2 Flight Attendant actions - Aircraft on ground with bomb threat ....................10.2.1
10.2.3 Flight Attendant actions - Aircraft Inflight with pilot or FA receive a bomb threat.
......................................................................................................................10.2.1
10.2.4 Announcement - Ground ...............................................................................10.2.3
10.2.5 Announcement - Airborne / Inflight ...............................................................10.2.3
10.2.6 Passenger Evacuation or Disembarkation under Bomb Threat - After Landing
......................................................................................................................10.2.4
10.2.7 Bomb Search Check List...............................................................................10.2.4
10.2.8 Aircraft Security Search Checklist.................................................................10.2.4
10.2.9 Least Risk Bomb Location ............................................................................10.2.7
10.3 AIRCRAFT HIJACKING ...................................................................................... 10.3.1
10.3.1 Type of Hijacking ...........................................................................................10.3.1
10.3.2 Cope and Survive ..........................................................................................10.3.1
10.3.2.1 Handling a hijacking ..............................................................................10.3.1
10.3.2.2 The Critical pleased of hijacking is: ......................................................10.3.1
10.3.2.3 Basic Concept .......................................................................................10.3.1
10.4 SABOTAGE ......................................................................................................... 10.4.1
10.4.1 Notify to Captain ............................................................................................10.4.1
10.4.2 Notify the Passenger Service Supervisor .....................................................10.4.1
10.5 PERSONAL SECURITY ...................................................................................... 10.5.1
10.5.1 At Airport ........................................................................................................10.5.1
10.5.2 Hotel ..............................................................................................................10.5.1
10.5.3 Parcel.............................................................................................................10.5.1
10.5.4 Awareness .....................................................................................................10.5.2
10.5.5 Lay over on High Potential Security Threat Regions:...................................10.5.2
10.5.6 Security Sensitive Information (SSI) .............................................................10.5.2

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10. AVIATION SECURITY
10.1 GENERAL
The following pages are issued in confidence. They should not be discussed with persons other than
fellow crewmember.
Security procedures are a prime responsibility of all crewmembers. Through observations and
alertness, many threatened situations can be prevented.
Identification badge are provided for all Travira Air employees. All crewmembers shall have the
identification badge when on duty and must clear security prior to boarding the aircraft.
10.1.1 Aircraft Security Check
FA should conduct an aircraft security check prior to initial flight and transit. Aircraft Security Check
form (Daftar Pemeriksaan Pesawat) Form Q&S-93 is provided for normal & under threat condition.
Any suspicious objects found during this check should be reported to PIC/FA1 or authorized security
personnel.
Secure condition achieved is reported through written form signed by PIC/FA1.
On every flight FA should follow these procedures to prevent unlawful act on board.
- Watch the suspicious behavior and appearance of passenger. If there is a passenger carrying
unauthorized object that could affect the safety of the flight (concealed weapon/security items)
report it to FA-1 and PIC immediately.
- Identify the person who entering the aircraft without authorization or proper identification and
report to FA-1 and PIC
- Monitor the Cabin cleaning activity
- Flight attendant should perform inspection for left behind object and suspicious and/or restricted
articles. This should be conducted after catering and cabin cleaning, before passenger embark
and after passenger disembark.
- If FA gets information from PIC that the threat condition is higher in a Transit Station, FA
should inform the passenger to disembark with their all carryon baggage.
10.1.2 Catering Security
- Identify Catering personnel, He /She must show valid identification prior to entering the aircraft.
- Monitor the catering uplift, check the catering items on board for security reason and then fill
and sign the Travira catering uplift check list.
- Ensure that Catering Uplift is sealed and guided by a Catering security personnel or Travira
security

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10.1.3 Security Bag
Aircraft is Equipped with Security Bag and must be checked the availability during preflight.
Security Bag is Located at Cabin area.
The content of the security bag is:
- Aircraft Security Search Checklist (1pcs) for security personnel

- Bomb search check list (1pcs) for crew
- Aircraft security checklist (1pcs) for crew as guidance during perform security check
- Custody Permit (1 pcs) as references
- Restraining kit (at least 3 pcs) to restrain person

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10.2 EXPLOSIVE THREAT
10.2.1 Introduction
Bomb threat warnings are received by anybody in the company or any Department of Civil Aviation
Airport Staff. More often than not, telephones, rather than direct threat (personal contact) or letter are
used to give such warning. These threats may be directed against aircraft whilst still on the ground or
in the air.
FA must adhere to the procedures outline in conjunction with the guidelines laid down under this
section.
If flight attendant found a suspicious item in their work area, they should report FA 1 and Flight crew
immediately.
10.2.2 Flight Attendant actions - Aircraft on ground with bomb threat
Depend on the position or where about of the aircraft under threat, the FA as instructed by the Flight
Crew have to take the necessary actions as follow:
1. Aircraft At Parking Bay
a. Disarm the slide if already armed.( It depends on the aircraft type)
b. FA should standby at their station and follow instruction from PIC.
c. Wait until the stair is ready and instructed by the PIC to open the door.
d. Flight Attendant disembark passenger
e. Make announcement to passenger to disembark with hand baggage.
2. Aircraft During Pushback

a. Wait until the engines shutdown (if already started)
b. Disarm the slide if already armed. (It depends on the aircraft type)
c. FA should standby at their station and follow the instruction from the PIC
d. When the aircraft is already in the parking bay and he steps is ready Flight Attendant
incharge disembark passengers.
e. make announcement to passenger to disembark with hand baggage.
3. Aircraft Taxiing
a. Wait until the engines shutdown
b. Disarm the slide (It depends on the aircraft type)
c. FA should standby at their station and follow the instruction from the PIC.
d. When the aircraft is completely stop and the steps is ready, Flight Attendant in-charge
disembark passengers.
e. Make announcement to passenger to disembark with hand baggage
10.2.3 Flight Attendant actions - Aircraft Inflight with pilot or FA receive a bomb threat.
1. PIC will inform FA or is notified by FA about the situation.

2. Advise the passenger of the situation, do preparation with advising them of the present and
contemplated activity. It would be a good idea to page for anybody onboard who has knowledge
or experience in handling explosives. He would be of great help.
3. All passenger should remain seated with all cabin baggage held in their laps.
4. Look for “foreign” objects to the aircraft and not belonging to anyone onboard
5. If location of the bomb unknown, Flight attendant have to search for it, use Bomb Search check
List.

AVIATION SECURITY
6. If location of the bomb is known or the bomb is found, DO NOT TOUCH, Inform the Flight crew
or FA1. All crew member should be alert as possible. Inform the flight crew member for any
actions has been made.
7. If a suspect item is found, the search process should continue until the entire aircraft is
completely searched (there could be more than one devices)
8. Inform to the cockpit details of The Suspect item(s), Location, The Shape, Smell, and Actions
has been made
9. FA 1 instruct other Flight Attendant to have fire-fighting equipment ready to immediate use.
10. Flight attendant prepares for emergency evacuation and follow the instruction from the flight
crew
11. If possible, reposition passengers near the Cabin Door to any empty seats away from the area.
If there are no empty seats or if there are insufficient in number, passenger near bomb location
must be given pillows and blankets.
12. Remove (if installed) oxygen bottles, fire extinguishers and other loose items near from the
device, which might create a hazard in case of detonation. (FA must ensure the Fire
Extinguishers and Smoke Hoods are available should fire occur due to explosion).
13. The affected door which is close to the device must in DISARMED mode ( If applicable) and is
to be kept closed and locked.
14. Handling of Suspicious Object (Bomb)
Don’ts’s:
- Don’t Move
- Don’t cut any String or tape which is under tension
- Don’t open any closed containers which are suspect
- Don’t disconnect or cur any wires or electrical connection.
Do’s:
- Keep device exactly in its original position and attitude in which it is found.
- stabilize the position and immobilize for descent/landing.
- Reduce potential for fragmentation and fire by carefully placing wet blankets and
pillows around the device.
- Remove POB, Firex and other loose items which might increase the hazard in case
of detonation.
15. Passengers’ Safety Prior To Landing
Passengers must be told to remain seated until aircraft comes to a complete stop, and to await
further instructions for an orderly disembarkation or evacuation.

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10.2.4 Announcement - Ground
This announcement is to be made when aircraft is on the GROUND. i.e. Terminal, Taxiway or
anywhere within airport grounds.
The flight crew can delegate this announcement to FA
“Ladies and Gentlemen,
(This is your captain speaking.) On behalf of Pilot in command capt….…… I regret to inform you that
we have a problem on this aircraft. All passengers are required to disembark with all your hand
baggage when requested by the flight attendant. The ground staff will keep you informed when further
information is available.
Thank you for your attention”.
Ibu dan bapak yang terhormat,
(Di sini Kapten anda sedang berbicara) Atas nama Captain…………...dengan menyesal saya
informasikan kepada anda bahwa kami memiliki masalah di pesawat ini. Maka kami harap semua
penumpang untuk turun dengan membawa barang bawaan anda dan mengikuti petunjuk awak kabin.
Petugas darat akan memberikan anda informasi selanjutnya.
Terimakasih atas perhatian anda.
10.2.5 Announcement - Airborne / Inflight
This announcement is to be made when aircraft is already in the air.

“Ladies and Gentlemen
(This is your Captain speaking) On behalf of Pilot in command, Captain… I regret to inform you that
we have a problem on this aircraft and I have decided to return (to divert) to………...
Please be assured that there is no cause for concern as it is only a precautionary measure.
After landing, please follow the Flight Attendant instructions”.
Thank you for your atenttion
Ibu dan bapak yang terhormat,
(disini Kapten anda sedang berbicara),atas nama captain… dengan menyesal saya informasikan
kepada anda bahwa kami memilki masalah dengan pesawat ini dan kita akan dialihkan/ kembali
ke……
Adapun hal ini merupakan tindakan pencegahan dan kami harap anda untuk tenang. setelah
mendarat anda diminta untuk mengikuti arahan awak kabin anda.
Trimakasih atas perhatian anda

AVIATION SECURITY
10.2.6 Passenger Evacuation or Disembarkation under Bomb Threat - After Landing
1. FA follows the PIC Instruction for evacuation or disembarkation the passenger.

2. If evacuation is required evacuate passenger with slide (if installed) through the emergency exits
WITHOUT their carryon baggage.
But if PIC decides that evacuation is not required then He will inform FA to disembark the
passenger normally WITH carryon baggage.
3. After the aircraft coming to a complete stop, after the PIC instructs “EVACUATE” , then FA
without delay, but in an orderly manner to do evacuation procedure, leave the aircraft using the
steps or slides, as appropriate.
4. No person shall attempt to reenter the aircraft except with permission or so directed by Airport
Security or Police.
5. After disembarking/evacuation, if ground personnel are not available for passenger handling,
move passengers away from aircraft by at least 100 meters.
10.2.7 Bomb Search Check List
When receiving confirmed notification there is a Bomb on board, FA uses this checklist for in-
depth identification of any suspicious object on their area of responsibility. For the other location
will be conducted by other responsibility personnel. Copy of BOMB SEARCH CHECK LIST as
stipulated on Air Operator Security Program (AOSP) or Security Manual is stored in Security Bag.
See: BOMB SEARCH CHECK LIST Form No: Q&S-100
10.2.8 Aircraft Security Search Checklist
After receiving a bomb threat and the aircraft land at the nearest suitable airport, the authorized
security personnel will search any suspicious object all over the aircraft by using Daftar
Penyisiran Pemeriksaan Keamanan Pesawat udara (Aircraft Security Search Checklist; Form
Q&S-102) as stipulated on AOSP. This form is also stored in Security Bag for that purpose.

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10.2.9 Least Risk Bomb Location
Least risk bomb location is a location in the aircraft where in case of detonation, ‘least’
Damage to aircraft structure and system` .
The positioning of bomb on CENTRE of door will minimize risk of floor structure
Damage
High Bomb Hazard Areas are usually in or near the cockpit, fuel tanks and critical control
Components and in the area between the main plane and horizontal stabilizer spar where the
Greatest in-flight structural loads are carried.
Least Risk Bomb location will be informed specifically per aircraft type on ground training or security
briefing.

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10.3 AIRCRAFT HIJACKING
Aircraft Hijacking is acquisition of aircraft by acts or threats of violence or any form of intimidation
10.3.1 Type of Hijacking
1. Crime
A person or group of people commits crime for the benefit of their own. Usually the hijacker
demands is having money, a better life etc. It has no relation with politics.
2. Politics
A person or group of people commit because of Political reason. Usually they hijack airplane to
free detainees of political agitation.
3. Mental Depression
A person or group of people commits crime because of mental disorder. Usually they hijack
airplane because of family is uncertain unclear.
Whatever the reasons are, hijack airplane is an airplane distress. Because of those reasons, the
role of aircrew is very important. Coordination among the crewmembers as a Team Work will
determine the result of hijacking. All decisions taken by the PIC should be based on the situation
and the Captain must put the passenger’s safety, crew airplane in the first priority.
10.3.2 Cope and Survive
As other in flight emergencies, is the best control. All crewmembers have to keep alert and report
unusual things right away. When threatening situation raises, act promptly and positively. Cabin
Attendants are usually the first to deal with a hijacker.
The following guidelines will assist in handling a hijacker.
10.3.2.1 Handling a hijacking
The first and foremost rule is to REMAIN CALM.
10.3.2.2 The Critical pleased of hijacking is:
“The over period usually 15’-45’ minute.
10.3.2.3 Basic Concept
1. AGGRESSION - How to control Aggression?

a. Keep it off plane
• Every opened exit must be guarded or watched by Flight Attendant while on the
ground, as soon as the danger arises closed the door/exit and radio for outside
station.
b. Keep it the cockpit
• Lock the cockpit door at all times during flight except for crew communication. If
necessary use interphone.
• Try to delay Hijacker’s demand to enter the cockpit. If possible keep them as far as
possible from cockpit.
• If a hijacking occur during flight, (cockpit crew) try to land at the nearest airport.
(Fuel, weather or technical) if it happens on ground, try to delay the flight.

AVIATION SECURITY
BEHAVIOUR - How to behalf?

a. Self Control
• The reaction, keep calm/passive control.
• Do not try to attack Hijacker.
• Non-threatening manner.
• Eat, rest and exercise for your (strength).
• Be persuasive to stay a live.
• Protect yourselves.
• Maintain your professional job.
• Trust the law.
• Delay is paramount tactic to make hijack stress, fatigue. Etc.
• Be yourself, keep positive attitude, do not become a hero.
b. Passenger Control
• Remind the passenger not to talk anything, which may cause worse condition.
• Ask them activity to keep calmness.
• Extra care the sick or disable person, try to assure the hijackers that these person
may cause other difficulties it’s to release them.
• Provide food or drinks but not alcoholic.
• Keep passengers occupied with games, reading, exercises etc.
c. Hijacker Control
• Gather and pass information.
• Listen carefully to the hijacker and be his/their friend.
• Put hijack select liaison initially.
• Calm and reduce hijacker power.
• Use eye contact without staring, give body space.
• If possible ask them to sit together, and you sit in the aisle.
• Give them food and drink to make hijack less aggressive but do not give coffee or
alcoholic or liquor, which may make them more irrational.
• Explain your action and do not make a sudden movement.
• Try to get them agree to release passengers since they may create more problem
(short of food, weight of A/C crew getting tired etc).
• Anyway Hijackers are human being, sooner or late they may become stress fatigue
tired and weak, try to delay the demand and be alert.
•
IF RELEASE IS OFFERED TAKE IT, IF ESCAPE IS POSSIBLE MAKE IT
Experience shows that without crew, passenger’s saver.

2. COMMUNICATION - How to communication?
a. Control hijacker, make social conversation.
b. Inform hijacker your movement (e.g. you have to check cabin frequently, tell him that it is
safety regulation).
c. Learn and confirm weapon: gun, pistol, bomb flammable liquid, etc.
d. Be good listener, listen without interrupting.
e. Try to get someone who can talk in the hijacker language, if you unable to talk in their
language.
• With the Hijackers
Gather information
 Name and address, seat location, ticket, baggage sticker, etc.
 Physical description, Nationality, clothing, sex, language, ras, etc.
 Motive or demand of hijacker.

AVIATION SECURITY
• With Crewmember
 Use cockpit OR cabin interphone.
 Communicate openly rather than covertly when possible.
• With Ground
 Report demands verbatim, don’t be a negotiator use discreet and cover
communication as appropriate.
• With Passenger
 Keep informed of non-strategic information.
 Tell them not to make sudden action.
• Flight Attendant Precaution
 Keep safe distance.
 Be ready to fight fire.
 Use blanket for affected area.
• Post Hijacking
 Avoid media and debrief.
 Available to care for the passenger, assemble the passengers in safe area at
least 500 feet from the airplane.

AVIATION SECURITY

AVIATION SECURITY
10.4 SABOTAGE
Sabotage is an act of destruction or disappearance of property which may threaten or cause of

action against the law on aviation and its facilities.
Flight Attendant must adhere the guidance below:
10.4.1 Notify to Captain
1. Report any passenger comment of actual or implied bomb or sabotage threats, or if you see or
detect any suspicious devices.
2. Report any unusual or suspicious things, sound, smell which is found during pre-flight check, or
anytime during flight.
10.4.2 Notify the Passenger Service Supervisor
1. At the gate
a. Coordinate with the ground personnel the possibility to hold passenger boarding, to stop
or deplane them.
b. Check and unload the baggage of the “No show” passenger during boarding.
2. When advised by the cockpit that a sabotage threat exists:
PREPARE TO EXPEDITE DEPLANING AT CAPTAIN’S DIRECTION
a. The Captain will determine and the time and manner of deplaning. (It probable will take
place at remote location on the airport and may not be at the original destination).
b. Stow galley and service equipment (return carts to galley) and secure all galley and service
center compartments.
c. Plan to deplane with the aid of mobile stairs or air stairs. The Captain will advice if
evacuation is necessary.
d. If a bomb is found on board the airplane, DO NOT TOUCH, Inform FA-1 and flight crew.
Follow the flight crew instructions.
3. When directed to do so:
DEPLANE PASSENGER AS FAST AS PRACTICABLE
Ground personal is responsible for passenger after deplaning. If deplaning is done away from terminal
area, and ground personal are immediately.

AVIATION SECURITY

AVIATION SECURITY
10.5 PERSONAL SECURITY
10.5.1 At Airport
1. All crewmembers are required locked and secured their luggage. Do not to leave luggage
unattended in public area, departure or arrival hall and crew center waiting room.
2. It is suggested to the crewmember to put specific confidential sign to their luggage, and check it
anytime before carrying.
3. All crew Luggage & personal belongings which is carried on board should follow Airport AuthorIty
procedure
10.5.2 Hotel
1. Do not leave your luggage unattended and unlocked in Lobby hotel.

2. While waiting in the lobby, place your luggage in the same (location) with the other crewmember,
and do not block the people movement.
3. Attach a business address, not your home address to baggage.
4. Do not allow your room number becomes public knowledge.
5. Upon entering the room, check the locks on your room and balcony doors. If locks are not
working properly, request another room.
6. Lock all doors while in your room.
7. Do not open your door for anyone you are not expecting. If some one requests entrance, call
the front desk to validate credentials.
8. Locked your luggage, anytime you leave it in the room.
9. Check the content before you lock it.
10. Do not leave your room key in open area where other people easily use it.
11. Review hotel exit routes and other emergency procedures (i.e., fire, earthquake, etc.
12. Do not walk in questionable or dark areas on layover, especially when alone
13. Protect passports and any other important documents (i.e., ID cards)  
14. Always carry medication in the original containers;
10.5.3 Parcel
1. For safety reason and respect to company regulations, crewmember is not allowed to accept
unknown parcel while on duty.
2. For any reason, if you are insisted to carry the parcel, at least you have to check the contains.

AVIATION SECURITY
10.5.4 Awareness
1. Any personnel items inside the luggage are his/her own responsibility . This procedure is
also valid for supernumerary crew (extra crew)
2. Be aware and Report FA 1 and Flight crew for any unusual articles, smell, sound or change
of atmosphere, unknown parcel and suspicious item you found in the cabin.
3. When you are in the public area make sure that all your luggages locked and Place in
secured area or within your vicinity
10.5.5 Lay over on High Potential Security Threat Regions:
1. Flight attendant should follow the safety and security instructions provided as necessary for some
regions with potential conflict and terrorist’s presence.
2. Follow Security Contingency Plan provided by authorized personnel to protect & secure all Travira's
employee on site.
3. Pay attention to unfamiliar person and potentially kidnapping or other things during layovers.
10.5.6 Security Sensitive Information (SSI)
1. This information will be classified and publish for authorized personnel only by Travira Air
(company)
2. Sharing this information to unauthorized personnel or media is strictly prohibited

FIRST AID
SECTION 11 FIRST AID
11 FIRST AID .......................................................................................................................11.1.1

11.1 GENERAL ............................................................................................................ 11.1.1
11.1.1 General Principle of Care ..............................................................................11.1.1
11.1.2 Objective of First Aid .....................................................................................11.1.1
11.1.3 Basic Flight Attendant First Aid Procedures .................................................11.1.1
11.2 SYMPTOMS TREATMENT ................................................................................. 11.2.1
11.2.1 Abdominal Pain .............................................................................................11.2.1
11.2.2 Air Sickness ...................................................................................................11.2.1
11.2.3 Alcohol Intoxication .......................................................................................11.2.1
11.2.4 Asthma...........................................................................................................11.2.1
11.2.5 Bruises ...........................................................................................................11.2.1
11.2.6 Burns .............................................................................................................11.2.1
11.2.7 Convulsions ...................................................................................................11.2.2
11.2.8 Diabetic Conditions .......................................................................................11.2.3
11.2.8.1 Hyperglycemia .......................................................................................11.2.3
11.2.8.2 Hypolglycemia .......................................................................................11.2.3
11.2.9 Eye Injury or Irritation ....................................................................................11.2.4
11.2.10 Fanting ...........................................................................................................11.2.4
11.2.11 Fractures and Sprains ...................................................................................11.2.4
11.2.12 Head Injuries .................................................................................................11.2.5
11.2.13 Heat Stroke....................................................................................................11.2.5
11.2.14 Hyperventilation .............................................................................................11.2.5
11.2.15 Indigestion .....................................................................................................11.2.6
11.2.16 Internal Injuries ..............................................................................................11.2.6
11.2.17 Irrational Behavior .........................................................................................11.2.6
11.2.18 Nose Bleeds ..................................................................................................11.2.6
11.2.19 Obstructed Airway .........................................................................................11.2.7
11.2.19.1 Conscious Adult/child 1 year and older ................................................11.2.7
11.2.19.2 Unconscious Adult/child 1 year and older ............................................11.2.8
11.2.19.3 Conscious Infant....................................................................................11.2.9
11.2.19.4 Unconscious Infant ..............................................................................11.2.10
11.2.20 Food Poisoning ...........................................................................................11.2.11

FIRST AID
11.2.21 Botulism....................................................................................................... 11.2.11

11.2.22 Shock .......................................................................................................... 11.2.11
11.2.23 Stroke .......................................................................................................... 11.2.11
11.2.24 Heart Attack ................................................................................................ 11.2.12
11.2.25 Toothache ................................................................................................... 11.2.12
11.2.26 Unconsciousness ........................................................................................ 11.2.12
11.2.27 DVT- Deep Vein Thrombosis ...................................................................... 11.2.13
11.2.28 Vaginal Bleeding / Miscarriage ................................................................... 11.2.13
11.2.29 Epilepsy ....................................................................................................... 11.2.13
11.3 BLEEDING ........................................................................................................... 11.3.1
11.3.1 Direct Pressure ............................................................................................. 11.3.1
11.3.2 Elevation........................................................................................................ 11.3.1
11.3.3 Pressure Points ............................................................................................. 11.3.1
11.3.4 Tourniquet ..................................................................................................... 11.3.2
11.4 CHILD BIRTH ...................................................................................................... 11.4.1
11.4.1 Preparation .................................................................................................... 11.4.1
11.4.2 Prevent Infection ........................................................................................... 11.4.1
11.4.3 The First Stage.............................................................................................. 11.4.1
11.4.4 The Second Stage ........................................................................................ 11.4.1
11.4.5 Moment of Birth ............................................................................................. 11.4.2
11.4.6 When The Baby is on its Way Out,............................................................... 11.4.2
11.4.7 Anomalies case ............................................................................................. 11.4.2
11.4.8 The Third Stage ............................................................................................ 11.4.3
11.4.9 Cutting The Navel Cord ................................................................................ 11.4.3
11.4.10 Nursing The Mother and baby ...................................................................... 11.4.4
11.5 CARDIO PULMONARY RESUSCITATOR ......................................................... 11.5.1
11.5.1 Adult CPR...................................................................................................... 11.5.1
11.5.2 Child CPR...................................................................................................... 11.5.5
11.5.3 Infant CPR ..................................................................................................... 11.5.5
11.5.4 Rescue Breathing.......................................................................................... 11.5.7
11.6 DEATH IN-FLIGHT .............................................................................................. 11.6.1
11.6.1 Apparent Death in Flight ............................................................................... 11.6.1
11.6.2 Emergency Treatment Following Exposure to Dangerous Goods Item ...... 11.6.2
11.7 BANDAGING ....................................................................................................... 11.7.1
11.7.1 Triangular Bandage ...................................................................................... 11.7.1

FIRST AID
11.7.2 Arm Sling .......................................................................................................11.7.2

11.7.3 Triangular Sling .............................................................................................11.7.2
11.7.4 Roller Bandage..............................................................................................11.7.5
11.8 TRANSPORTING VICTIMS ................................................................................. 11.8.1
11.8.1 How to Carry a Patient ..................................................................................11.8.1
11.8.2 Evacuation of Non Ambulatory Passengers .................................................11.8.2
11.8.3 Acceptance for Carriage ...............................................................................11.8.2
11.8.4 Categorization of Handicapped Passengers & Their Evacuation ................11.8.2
11.9 COMMUNICABLE DISEASE .............................................................................. 11.9.1
Document No: OM-01-00-401 Revision: 00 Date: 01-Aug-18 Page: iii

FIRST AID
Document No: OM-01-00-401 Revision: 00 Date: 01-Aug-18 Page: iv

FIRST AID
11 FIRST AID
11.1 GENERAL
11.1.1 General Principle of Care

First Aid is the immediate and temporary care given to the victim (passenger of an accident or sudden
illness). When a First Aid emergency occurs, the Flight Attendant’s responsibility does not end until
the victim is relieved by an agent or qualified medical personnel.
Flight Attendant procedures in treating these passengers will require judgmental decisions. Keep in
mind that making a passenger comfortable includes well-selected words of encouragement, evidence
of willingness to help, and promotion of confidence by demonstrating First Aid knowledge and
competence when treating each situation.
11.1.2 Objective of First Aid
First Aid knowledge can mean the difference between:
1. Life and death
2. Temporary and permanent disability
3. Rapid recovery and long hospitalization
4. Scheduled and costly, unnecessary landings
11.1.3 Basic Flight Attendant First Aid Procedures
1. Notification - Notify F.A 1 and P.I.C., F.A.1 reports incident on accident, illness and oxygen
report.
2. History - Allow victim, if possible, to describe what is happening to him/her. If victim is
unconscious, attempt to solicit a history or information from bystanders. Also check passenger
for medical I.D. (i.e., bracelet, necklace, card, etc.).
3. Symptoms And Assistance - Treat each symptom as it appears. Do not attempt to diagnose.
4. Control - Passenger will reflect the reactions of the Flight Attendants. A calm, collected
appearance along with crew coordination will help maintain a calm cabin atmosphere. Avoid
discussions with other passenger regarding ill or injures parties.
5. Continued Care - The Flight Attendant may resume in flight duties if the situation is such it does
warrant constant treatment. However, periodically check on the victim throughout the flight for
any necessary continued care.
6. Ambulance Assistance - If ambulance personnel are requested to meet the flight, the following
information should be given (written in medical report form) to them as concisely as possible.
7. Passenger Carrying Medication - A passenger who requests that medication be placed in the
“refrigerator” should be given a bag containing ice in which to store his/her medication at their
seat.
8. Diabetic Conditions - Many people with diabetic conditions follow specific eating patterns. They
will usually inform you of these requirements. Inform passenger what is available, give them a
choice (if possible), allow them to determine if they wish to accept it, and when they required it.
Symptoms to be Reported - The following symptoms of illness must be reported to the Local
Public Health Service before landing:

FIRST AID
• Obvious sign of fever - Reddened, watery eyes, perspiration, and hot forehead.
• Skin rash or jaundice - Skin irritation or a yellow skin tone.

• Diarrhea - Service enough to interfere with normal activity.
When symptoms such as the above are reported, representatives of the Local Public Health
Service will meet the aircraft and examine the ill of passenger or crewmember.
9. Flight attendant should wear gloves, cover nose and mouth with masker, a tissue or the
handkerchief on the first action.
10. FA or paramedic assists the passenger while delivering oxygen for monitoring
11. FA determines the suitable area for handling passenger (CPR, child birth) in aircraft cabin.
While handling the passenger FA should remove and secure the loose item, the light is bright,
if handling the passenger in galley area FA ensure the service equipment, trolley, container
are stowed and locked.
12. Flight attendant should familiar and aware with the sign of critical symptoms of the sick
passenger such as: declining of consciousness, suddenly no talkative, raved, blue skin tone,
stop breathing and pulse, continuously bleeding).
If medical person/doctor is on board, flight attendant will inform the symptoms immediately and
support him to help the sick passenger. Take the emergency equipment needed (FAK, medical
kit, O2 bottles) and AED if on board. Keep flight crew informed the condition of the sick
passenger and the used of emergency equipment of the aircraft. If diversion is advised, FA do
cabin preparation and inform to the medical person/doctor about time available for landing.
If the medical person/doctor is not on board keep do first aid based on First Aid training. Keep
flight crew informed the condition of the sick passenger and the used of the emergency
equipment. If diversion is advised, FA do cabin preparation for landing.
13. If FA have to continue or do the treatment in certain condition (bad weather or in landing
phase), the PIC should be informed.

FIRST AID
11.2 SYMPTOMS TREATMENT
11.2.1 Abdominal Pain
SYMPTOMS TREATMENT
• Persistent pain. • Vomiting (mild to severe).
• Nausea. • Keep victim quiet/comfortable.
• Give nothing by mouth.
• Offer ice pack for abdomen.
DO NOT GIVE HEAT.
• Monitor victim.
11.2.2 Air Sickness
SYMPTOMS TREATMENT
• Pale skin. • Move away from smoking section.
• Restlessness. • Recline seat.
• Apprehension. • Offer cool compress.
• Excessive swallowing. Nausea, vomiting. • Make airsick bag available.
• Excessive perspiration. • Loosen tight clothing.
• Discourage eating and drinking.
• Offer oxygen.
11.2.3 Alcohol Intoxication
SYMPTOMS TREATMENT
• Odor of Alcohol. • Encourage eating and non-alcoholic
• Lack of coordination. beverages.
• Slurred speech. • Maintain open airway.
• Extreme case may convulse. • Offer oxygen if necessary.
• Allow passenger to sleep.
NOTE
Do not state that the passenger is “drunk” - only that he/she “appears to be intoxicated”.
11.2.4 Asthma
SYMPTOMS TREATMENT
• Labored breathing. • Passenger normally caries own
• Wheezing. medication.
• Anxiety. • Make passenger as comfortable as
• Possible blue/purple cast to fingernails, lips possible.
(due to lack of O2).
11.2.5 Bruises
SYMPTOMS TREATMENT
• Pain, tenderness. • Apply cold compress.
• Discoloration. • Elevate, if possible.
11.2.6 Burns
SYMPTOMS TREATMENT

FIRST AID
First Degree:
• Redness or discoloration. • Immerse burned area in cold water, blot
• Mild swelling. dry.
• Pain. • Apply sterile dressing, if necessary.
Second Degree:
• Immerse burned area in cold water, blot
• Redness.
dry.
• Blisters.
• Apply a dry, sterile dressing.
• Swelling, pain.
• Wet Surface.
Third Degree:
• Cover area with sterile dressing.
• White or charred or appearance.
• Do not remove charred clothing from
• Loss of all layers of skin.
wound.
• Elevate burned areas above the heart.
• Treat for shock
Chemical:
• Flush burned area with large amounts of
• Exposure to caustic solutions.
water (5-10 min).
• Remove victim’s clothing from area
involved.
• Cover area with sterile dressing.
• Treat for shock.
11.2.7 Convulsions
SYMPTOMS TREATMENT
• Face becomes pale, contorted • Do not restrain victim.
• Eyes roll upward. • Pad surrounding area with pillows,
• Victims falls, body stiffens blankets to prevent injury.
• Violent, involuntary muscle contractions • Do not place any object in victim’s mouth.
(part of, or entire body). • After convulsions cease, loosen clothing
• Victim may give warring cry. around victim’s neck.
• Bluish color to face and lips. • Maintain open airway.
• Foaming at mouth or drooling. • Prevent choking by turning victim’s head to
• Possible loss of consciousness. one side.
• Possible loss of bladder control. • Assist victim in taking his/her own
medication.
• After convulsions, allow victim to rest and
sleep.
• Monitor victim throughout flight.

FIRST AID
11.2.8 Diabetic Conditions
Food and insulin will stimulate each other in the body. One without the other can cause either of the
following condition:
11.2.8.1 Hyperglycemia
Hyperglycemia also known as “diabetic coma”, this condition occurs when there is too much sugar in
the blood stream and the body has not produced enough insulin to carry the sugar to the cells. For
people who are under treatment for this condition, it can also be caused when not enough insulin has
been taken.
This passenger needs insulin injection.
SYMPTOMS TREATMENT
• Flushed face, red lips. • Passenger needs insulin and usually
• Skin is warm and dry. carries own medication.
• Smell of alcohol or fruity odor on breath. • Passenger must administer own injection.
• Tongue is dry • If no paramedic assistant on board, report
Flight crew to seek medical assistance on
arrival.
11.2.8.2 Hypolglycemia
Hypoglycemia-Also known as “insulin shock”, this condition results when there is not enough sugar in
the bloodstream and when there is too much insulin being produced or the diabetic has taken too
much insulin.
SYMPTOMS TREATMENT
• Pale, ashen coloring. • If conscious, give victim something sweet
• Cold, clammy skin. (orange juice mixed with sugar, chocolate,
• Excessive perspiration. 7-up, etc.).
• Anxiety. • If unconscious, dab sugar inside check or
• Apprehension. under tongue. Do not use artificial
• Unconsciousness may occur. sweeteners.
• Pain or pressure in ears. • Seek medical assistance as soon as
• Fullness in head. possible.
• Difficulty hearing. • Instruct passenger to chew gum, yawn,
and swallow and offer aspirin.
• If all above fail, instruct passenger to
valsava maneuver. Have passenger take
in a deep breath, hold it, and with nostrils
pinched together, blow forcibly for a few
seconds before actually exhaling
• Apply warm towels to painful areas on
forehead and face.
• INFANTS - Use pacifier or bottle and allow
crying.

FIRST AID
11.2.9 Eye Injury or Irritation
In treating any irritation or injury, make sure your hands are clean.
SYMPTOMS TREATMENT
• Pain or injury to the area around the • Apply sterile bandage.
eyelids or eyeballs. • Flush eye with water for at least 5 minutes.
• Injury to surface of eyelid chemical • Keep victim from rubbing eye. Once
• Foreign body on surface of eyeball. located, try to remove with the corner of a
handkerchief or flush with water. If object
can’t be dislodged, cover both eyes with a
dry, protective dressing and obtain medical
assistance as soon as possible.
11.2.10 Fanting
SYMPTOMS TREATMENT
• Possible loss of consciousness. • If sitting or standing, lower victim’s head
• Feeling of weakness. between knees and instruct to breathe
• Dizziness. deeply.
• Possible nausea. • If laying down, elevate victim’s feet
• Perspiration. • Loosen tight clothing.
• Pallor of face. • Offer cold towels.
• Cold, clammy face. • Offer ammonia inhalant.
• Shallow breathing. • Offer oxygen.
• Monitor for other symptoms.
11.2.11 Fractures and Sprains
SYMPTOMS TREATMENT
• Swelling, tenderness, pain. • Immobilized the ends of the bone involved
• Twisted, unnatural deformity. by used of splint, magazine, umbrella, etc.
• Possible piercing of skin and exposed • Elevate injured limb, if possible.
bone. • Check fingers and toes for numbness or
bluish color (this indicate that splint is too
tight).
• Use triangular bandage as a sling if injury
is to arm.
• If skin is broken, cover with a sterile
dressing and use direct pressure to control
any bleeding.

FIRST AID
11.2.12 Head Injuries
SYMPTOMS TREATMENT
• Scale wounds. • Apply sterile dressing with direct pressure
• Skull fractures on the wound. (Do not exert too much
pressure against underlying bone due to
the possible of a fracture).
• Raise head and shoulder to control
bleeding.
• After bleeding is controlled apply a
bandage to secure dressing in place.
• If clear or blood-tinged fluid is seen draining
from nose or ears, do not attempt to stop
the flow (could indicate brain injury).
11.2.13 Heat Stroke
SYMPTOMS TREATMENT
• Red, hot, dried skin. • Undress victim and repeatedly sponge
• Rapid, strong pulse. victim with cool water, or cold packs
• Possible loss of consciousness. continuously until his/her temperature is
sufficiently lowered, then dry him/her off.
• Fan victim with magazine or newspaper to
promote cooling.
• If temperature starts to rise again, begin
cooling process.
11.2.14 Hyperventilation
SYMPTOMS TREATMENT
• Anxiety • Calm and reassure victim.
• Gasping for breath, panting. • Try to have victim breathe more slowly (i.e.
• Lightheadedness emotional distress. have him/her count, close mouth and
• Tingling of fingers. breathe through nose, etc.)
• Have victim breath into bag, thus
rebreathing his/her own air.
• If victim insists on oxygen, place oxygen
mask over face but do not turn bottle on.
NOTE
Victim may also lose consciousness if unattended. If this occur, body will correct its
breathing.

FIRST AID
11.2.15 Indigestion
SYMPTOMS TREATMENT
• Victim will recognize and advise (heartburn, • Offer antacid, if available, club soda or
over indulgence). lemon-line soda.
11.2.16 Internal Injuries
SYMPTOMS TREATMENT
• Possible outward signs of injury (i.e., • xamine victim for features and other
bruising, swelling). injuries to head, neck chest, limbs, back
• Pain, tenderness. and spone. If fracture is suspected,
• Cold, clammy, pale skin. immobilize victim.
• Rapid, weak pulse. • Main open airway, give rescue
• Rapid breathing, dizziness. breathing/CPR if necessary.
• Vomited or coughed up blood, blood in • Give nothing by mouth.
urine or feces. • Treat for shock.
• Keep Captain advised at regular intervals.
11.2.17 Irrational Behavior
SYMPTOMS TREATMENT
• Increase in blood pressure heart rate. • Talk to passenger one-on-one.
• Disoriented. • Use low monotone voice and give simple,
• Behavior may be anywhere from trance like direct commands.
to an agitated violent state. • Do not crowd or intimidate passenger.
• Isolate individual from other passengers, if
possible.
• Avoid any physical contact with individual.
11.2.18 Nose Bleeds
SYMPTOMS TREATMENT
• Bleeding from the nostrils. • Have passenger tilt head slightly forward
and breathe through mouth.
• Have passenger press nostrils firmly, but
gently, together.
• Apply cold, wet towels to face and nose.
• Keep passenger quiet and caution him not
to blow nose.
• Monitor for recurrence of bleeding

FIRST AID
11.2.19 Obstructed Airway
11.2.19.1 Conscious Adult/child 1 year and older
SYMPTOMS TREATMENT
• Improper swallowing of good / foreign • Ask victim “ Can you speak?” if unable to reply
body lodges in throat. then,
• Blue skin color around mouth.
• Cannot breath ,cough or speak. APPLY FIVE BACK BLOWS:
• Victim may grasp his/her neck
• Stand the side and behind the victim. Kneel
behind a small child.
• Lean the victim forward and support the chest
with your hand.
• Give five sharp back blows between the
shoulder blades with the heel of your hand.
• Check to see if the back blows have relieved
the obstruction.
APPLY FIVE ABDOMINAL THRUST:
• If the obstruction is still present, administer 5

abdominal thrusts.
• Position yourself close behind the victim, and
put your arms under his/her arms. Encircling
the victim torso.
• With one hand make a fist and place the
thumb side of your fist against the upper
abdomen, slightly above the navel and well
below the tip of the breastbone. Grasp your
fist with your other hand.
• Give quick upward thrusts into the abdomen.
Pull your fist slightly inward and upward
against the victim abdomen. Each thrust
should be quick and separate movement.
Continue until the blockage is clear and the
victim becomes unconscious.

FIRST AID
NOTE
When treating an obstructed airway of a pregnant woman or person of marked
obesity, use the chest thrust technique rather than abdominal thrust, placing. Stand
behind the victim and place your arms around the chest. Place fist with the thumb side
on the breastbone, between the nipples. Same position as for chest compression for
CPR. Grasp your fist with the other hand and pull sharply backward.
WARNING
Do not give abdominal thrust near or on the tip of the breastbone or base of the rib cage because
this may cause internal injury.
11.2.19.2 Unconscious Adult/child 1 year and older

1. Assist the victim to the ground and place on the flat firm surface on his/her back
2. Check for breathing
3. If the victim is breathing normally, place the victim in their recovery position and
administer oxygen.
4. If the victim the victim is not breathing normally do CPR.

FIRST AID
5. Everytime the airway is opened for the 2 breats/puffs, put on gloves, check inside
the mouth, clear any visible objects. Proceed with 2 effective breaths. Look, listen
and feel for breathing for no more than 10 seconds.
11.2.19.3 Conscious Infant
SYMPTOMS TREATMENT
• High pitched may be heard or no sound at
all • Sit or kneel with the infant on your lap
• Infant is having difficulty breathing
• Cough is poor or ineffective APPLY FIVE BACK BLOWS:
• Infant is in severe distress
• Unable to cry or make sounds a. Place infant face down (supporting the
• Infant face may turn blue head / jaw) with your, infant’s head lower
• Breathing may cease than chest).
• Infant may become unconscious. b. Give 5 blows between the shoulder
blades with the heel of your other hand.
APPLY FIVE ABDOMINAL THRUST:
a. If the back blows do not dislodge the

obstruction
b. Turn the infant over on his or her back along
your forearm. The baby faces up and
support the head and neck with your hand
c. place your index and middle fingers lower
breastbone parallel along sternum just
below the imaginary nipple line in the middle
of the chest. and give 5 chest thrusts at rate
1 per second.
Continue this sequence of 5 back blows and

5 chest-thrust until object has been expelled
or infant has lost consciousness

FIRST AID
11.2.19.4 Unconscious Infant
a. Place the infant on the flat, firm surface on his or her back. Preferably waist high.
b. Check for normal breathing.
c. If the victim is breathing normally, place the victim in their recovery position and administer
oxygen.
d. If the victim the victim is not breathing normally do CPR.
e. Everytime the airway is opened for the 2 puffs, put on gloves, check inside the mouth,
clear any visible objects. Proceed with 2 effective puffs. Look, listen and feel for breathing
for no more than 10 seconds.
f. Do not perform finger sweep unless object can be seen.

FIRST AID
11.2.20 Food Poisoning
SYMPTOMS TREATMENT
• Suddenly doubled up with scamps, • Threat for shock
nauseous, vomiting and diarrhea. • Replace any large amounts of fluids lost
• Headache and fever may occur. due to vomiting and diarrhea.
• May causes collapse. • Note: FA should keep the sample of the
suspected food item(s) wrap with plastic
and label the items. If surfaces have been
contaminated by body fluids, clean those
surfaces.
11.2.21 Botulism
SYMPTOMS TREATMENT
• Onset of symptoms 12 to 36 hours after • Treat for shock.
the food is eaten board. • Request medical assistance on.
• May cause visual disturbances, blur vision, • Victim will need immediate medical care
and dry mouth, diarrhea. and an emergency landing may be
• Fatigue, vertigo, Weakness in the muscles required..
of the trunk and extremities.
• Nausea and vomiting.
• Shock.
11.2.22 Shock
SYMPTOMS TREATMENT
• Pale, bluish skin, clammy to the touch. • Have victim lie down and elevate any
• Fast, irregular breathing. portion of the body where blood loss or
• Rapid but faint pulse. injury is great.
• Vacant stare, pupils dilated. • Maintain body heat. (Do not over heat).
• Nausea or vomiting may be present. • If victim is alert and responsive, slip of
• Thirst. water may be given (not to exceed 1/2
• Weakness. glass every 15 minutes)
• Offer oxygen, if necessary.
NOTE
This is depressed condition of much bodily function due to failure of enough blood
circulating through the body.
11.2.23 Stroke
SYMPTOMS TREATMENT
• Headache, dizziness • Maintenance open airway, give rescue
• Vomiting breathing and CPR if indicate.
• Difficulty breathing • Loosen clothing
• Paralysis or weakness on one side of the • Maintain body heart
body Loss of bladder and bowel control. • Side of the mouth.
• Slurring or difficulty in speaking. • Lie victim on paralyzed side so any
• Pupils differ in size. secretion will drain from the side of the
• Possible unconsciousness. mouth.
• Administer oxygen, if necessary.
• Have Captain radio for ambulance to meet
flight.

FIRST AID
11.2.24 Heart Attack
SYMPTOMS TREATMENT
• Severe crushing central chest pain • Administer oxygen
radiating to ; neck, back , lower jaw Arm • Sit the passenger up slightly (consider
(commonly the left) moving to galley / door area )
• Difficulty breathing • Inform Flight Crew
• Ashen grey colour • Loosen tight clothing, open air vents, calm
• Cold clammy skin and reassure
• Tingling in the fingers • Constantly check pulse, and respirations
• Anxiety. • PA for medical assistance
• Captain should divert to nearest suitable
airport
• Have Captain radio for “ cardiac “
ambulance to meet the flight.
11.2.25 Toothache
SYMPTOMS TREATMENT
• Pain or ache in mouth. • Offer aspirin • Offer warm or cold compress (whichever
offers greater relief).
• Avoid hot and cold beverages.
11.2.26 Unconsciousness
SYMPTOMS TREATMENT
• Body is limp. • Lay victim flat on floor.
• No response to verbal or physical • Open airway.
commands. • ASR other passengers if they saw anything
that may have caused loss of
consciousness.
• Look for identification that may indicate a
medical problem and follow any directions
given.
• Check for breathing and pulse.
• Administer rescue breathing and CPR if
necessary.
• If breathing, administer oxygen.
• Elevate feet.
• Maintain body temperature.
• If consciousness does not return dab sugar
inside cheek or under tongue.
• Continue to monitor victim, checking
breathing and pulse.
• Do not give fluids.

FIRST AID
11.2.27 DVT- Deep Vein Thrombosis
SYMPTOMS TREATMENT
• Pain, swelling, reddening and heat in the • PA for a medic
lower limb in comparison to the unaffected • The passenger should rest with the leg in
leg an elevated position
• Tenderness in affected leg. • Ensure the passenger is offer water to
• Ascertain medical history drink
• Medical assistance should be requested to
meet aircraft on arrival.
11.2.28 Vaginal Bleeding / Miscarriage
SYMPTOMS TREATMENT
• Abdominal pain. • Give sanitary napkins.
• Bleeding. • Recline passenger and elevate hips.
• Apply ice pack to lower abdominal area.
• Offer oxygen.
• Advise Captain if bleeding is excessive
(more than 5 (five) saturated sanitary
napkins in one hour).
• If miscarriage, give aspirin for pain. Save
fetus and after birth in plastic bag, to be
given to medical personnel upon arrival.
11.2.29 Epilepsy
SYMPTOMS TREATMENT
• Little or no warning attack • Place blanket, pillow or any soft items
• Immediate loss of consciousness around and over the arm rest to protect him
• Excessive jaw and body movement or herself from injury
• Sudden paleness of the face • Do not try to hold him or her still
• May be seen starting fixedly at objects in • Keep the airway open.
the distance • Do not give oxygen
• Conditions can be very brief or last for • To prevent bitten tongue, put something
several minutes soft but strong (towel) to cover the teeth
but ensure the airway keep open and it’s
not swallowed.
• Let the passenger rest after seizure

FIRST AID

FIRST AID
11.3 BLEEDING
The rapid loose of blood must be stopped immediately. Death can occur very rapidly in some cases.
Three distinct techniques are recommended to stop bleeding.
Direct Pressure, Elevation, and Pressure point on the supplying artery (pressure point). A fourth
technique, the use of a TOURNIQUET, may be considered only when all other methods have failed
and it has become a life threatening condition. The four techniques are described below in order of
preference.
11.3.1 Direct Pressure
1. Place sterile gauze compress directly over wound
2. Apply direct pressure with the palm of one hand over the entire area of the wound (Fig.2)
3. As blood soaks through the compress, apply additional compress (ice) without removing the old
one(s)
11.3.2 Elevation
1. Raise the injuries area above the level of the victim’s heart (Fig.3)
2. Continue applying direct pressure over wound
NOTE
Do not elevate if there is evidence of a fracture of the wounded are. Elevation uses the
force of gravity to reduce the blood pressure in the injured area and side in the reduction
of blood loss through the wound opening.
11.3.3 Pressure Points
This technique involves applying pressure at a specific point on the arm or leg to temporarily compress
the main artery supplying blood to the affected limb. The Pressure Point should not be used unless
absolutely necessary, and should not be used in addition to direct pressure and elevation only until
bleeding is controlled.
1. Arm - Apply pressure over the brachial point on the inside of the upper arm (Fig.4).
2. Leg - Apply pressure over the femoral point, forcing it against the pelvic bone, using the heel of
your hand. The femoral point is located on the front of the thigh just bellow the middle of the
crease on the groin (Fig.5).
3. If difficult to find the brachial and femoral point proceed to tourniquet method.

FIRST AID
11.3.4 Tourniquet
The decision to apply a tourniquet is a decision to risk sacrifice of a limb in order to save a life. Once
a tourniquet is applied, if should not be loosened by anyone but a physician.
1. Place tourniquet band just above the wound, between the wound and the heart.
2. Wrap it tightly around the limb twice, and tie an overhand knot (Fig.6)
3. Place an unbreakable item (i. e. pen, tongs) over the knot and tie two additional overhand knots
on top of the unbreakable item (Fig.7)
4. Twist the item to tighten the tourniquet until bleeding stops (Fig.8)
5. Secure the item in place with loose end of the tourniquet or another strip of cloth (Fig.9-10).
6. Attach a note to the victim with the following information written on it: location of tourniquet and
time it was applied. Do not cover tourniquet.

FIRST AID
7. Treat for shock.

FIRST AID

FIRST AID
11.4 CHILD BIRTH

Childbirth can occur during flight (on board), in that case if there is no doctor or nurse:
1. Keep calm
2. Let nature has its way
3. Do not rush
4. Do not pull the baby, the navel cord or afterbirth. Let all come out by itself
5. Do not cut or tie the navel cord until the baby and afterbirth have come out, or the navel cords
has stopped throbbing
6. Warm up the baby
11.4.1 Preparation
1. Preparatory measures must be taken calmly:
2. Baby bed (basket, drawer or box). The baby needs a blanket or towel for his cover so that it
does catch cold or suffer from cold.
3. A pair of scissors that have been boiled for 10 minutes for use in cutting the navel cord.
4. Three 25 cm threads, sterilized by boiling for 10 minutes, for use in tying the navel cord.
5. Lay down the mother on a clean floor covered with a piece of blankets, cloth, plastic or
newspaper, and a piece of cloth or towel on it.
6. Take a blanket folded three times for covering the upper part of the mother’s body.
7. Have some hot water ready.
11.4.2 Prevent Infection

All must be done cleanly to prevent infection, which could greatly endanger the mother and the child.
Persons suffering from a cold, coughs or the itch should not be allowed to assist.
1. You and your assistant must put on a mouth and nose cover.
2. Clean your nails and hands and wash them with tap water for 4 minutes.
3. Do not dry them up with cloth or the like.
4. Wash them again if they are still unclean.
11.4.3 The First Stage

The baby in the womb will make a movement once every 10 to 20 minutes in a period of several hours.
1. Lumps of mucus mixed with blood will come out.
2. The mother will suffer from cramps that come every other minute and more frequently the baby
approaches its birth.
11.4.4 The Second Stage
The baby’s shroud starts to break up and water pours out (just over a glass) which mean that the baby
is on its way.

FIRST AID
Have the mother lie down on her back. When she exerts pressure her knees must be pulled upward
and he held by both her hands.
When swelling shows:
1. Roll over the mother on her left side
2. Have her knee lifted
3. Warm up her body
4. Rest her head on a pillow
5. When the contents of the womb show movement go get out-clean the baby’s doorway.
11.4.5 Moment of Birth
1. The mother should not despair, and must not hold her breath when exerting pressure.
2. Let her mouth be slightly open, and let her breathe slowly so that the baby may come slowly as
well. (Usually the baby’s head comes out first, but there are cases in which the bottoms, legs or
arms come out first).
11.4.6 When The Baby is on its Way Out,
1. When the navel cord coils around its neck, try to uncoil it over the head or lower the coil down
to its shoulders.
2. Do not pull on the navel cord.
3. Put the baby’s head in the palm of your hand while waiting for its shoulder to come out.
4. Be careful while handling the new born baby because the baby skin is slippery and smooth.
Cover the baby’s body with blanket, towel, clothes.
5. Hold the baby at its armpits and lift it towards the mother’s abdomen.
6. Put the baby close to the mother’s legs with the head lower in position than the body.
7. If the baby does not cry, tap the baby’s bottom gently to ensure the good respiratory and not
blocked.
8. Hand the baby to her mother for milking and comfort, advise the mother to hold the baby “skin
to skin”.
9. Take good care that the navel cord is not pulled.
10. Don’t cut the navel cord before its whole part is out.
11.4.7 Anomalies case

1. When the baby comes out bottoms first and When the shoulders come out, and the head has
not , do not bother.
2. FA should report to the flight crew this condition and to meet the medical expert on arrival.

FIRST AID
11.4.8 The Third Stage
1. After birth will come out of itself.

2. The mother lies on her back with both legs wide apart.
3. After birth will appear in 10 minutes or more.
4. When bleeding profusely, massage the base of the navel cord.
5. Secure the after birth for examination.
11.4.9 Cutting The Navel Cord
Wait until the afterbirth comes out or the navel cord stops throbbing, or 10 minutes have passed:
1. Tie the navel cord tightly at two places, namely: 6” (15,25 cm) and 8” (20,25 cm) from the base
of the navel cord.
2. If the first knot is not rightly tied, there is a possibility of bleeding that may cause death to the
baby.
3. Severe (cut off) the navel cord between the two knots.
4. Cover the navel with a sterile dressing and apply bandage.

5. Apply betadine to the navel cord at the baby side.
6. Wait for ten minutes. When bleeding occurs tie another knot at 4” from the navel base.
7. Cover the navel again and wrap the baby for warmth. If no sterile dressing is available, it is better
to leave the tied/cut off navel cord uncovered.

FIRST AID
11.4.10 Nursing The Mother and baby
1. Cleanse the mother and cover baby and mother with a clean blanket.
2. Give her warm drink, biscuit and the like.
3. Let her sleep
4. Examine he wrist pulse and take good attention to her breathing.
5. To warm the baby’s body naturally, hands the baby to his/her mother, ask the mother to hold the
baby skin to skin and provide blanket for comfort
6. Monitor the aircraft temperature and the mother and baby condition. If the baby skin tone is
getting blue, it indicates that the baby respiratory is abnormal. Report the flight crew to get
assistant on arrival.
7. Communication and coordination with flight crew if emergency condition arise to the baby and
his/her mother.

FIRST AID
11.5 CARDIO PULMONARY RESUSCITATOR

CPR Is a procedure to support and maintain breathing and circulation for a person who has stopped
breathing (respiratory arrest) and / or whose heart has stopped (cardiac arrest).
CPR must be performed as soon as possible because if the brain doesn’t receive oxygen within four
to six minutes will result the permanent brain damage or death.
Follow the DRCAB method below:
11.5.1 Adult CPR
STEPS EVALUATION ACTION
• Danger • Assess danger • Check environment and the victim’s surrounding

or hazard area and call assistant, another FA or medical on
board.
• Ask for help.
• Response • Check the • Call the victim’s name, sir or mam before
victim approaching the victim’s body.
consciousness
If the victim doesn’t response and then Shake the victim’s
shoulders:
a. Sir/Mam. Are you okay?
b. Ensure that the victim has breathing from obvious
visible chest rise and fall.
c. If the victim has pulse or breathing but has fracture,
FA must remove the victims carefully.
d. Remove the victims to the suitable area in the cabin.
e. Put the victim in a lying position and in flat surface
with face upward.
• Compression • Feel the pulse 1. Check the carotid pulse in victim’s necks (take at
least 5 seconds and not more than 10 seconds)
• Apply the
breast 2. If the victim is not breathing but pulse is detected do
compression Rescue Breathing
system
3. If you no not definitely feel a pulse, perform cycles of
compressions
4. Your knees besides the victims
5. Determine the point where the hand should be put
6. Put your hand palm at the middle of the nipple line /
center of the chest.
7. And then put another hand palm in above.
8. Maintain the position of the hands

FIRST AID
9. Keep hands position on the rib when the breast

expands
10. Compress the chest 30 times
11. Perform chest compression at a depth of at least
2 inches (5cm). Push hard and fast at a rate of at
least 100 compressions per minute.
12. Attempt Limit the interruption of compression to <
10 seconds
Open the airway using noninvasive techniques:

 Head tilt-chin lift, place one hand at the victim
forehead and gently tilt the head back. Place 2
fingers of your other hand under the victim’s chin
and lift the jaw slightly.
• Airway • Victim’s • Put on gloves and Clear mouth area from any visible
position. object.
• Open the
airway.
• Breathing • Determine a. Keep the airway open, close the victims nose
breathing or
not. b. Use a barrier device (pieces of fabric, plastic) to
avoid direct contact
• If the victim’s
does not c. Seal your mouth tightly over victim’s mouth and
breath. give 2 full breaths for adult/child, 2 puffs for infant

FIRST AID
d. Give each breath over 1 second. Each breath

should take 1 second and cause visible the chest
rise. Do not ventilate too fast(rate) or too
much(volume)
e. Watch chest to see that lungs deflate after each
breath
• ReAssessment • Feel the pulse • Check the carotid pulse in victims neck after 5 cycles
of the vein. If in 2 minutes (5-10 seconds)
no pulse is felt.
• IF NO Pulse Continue the compression cycle and
blowing
• After Care • FA should • If the victim is breathing and pulse is detected, then
monitor the reposition the victim in recovery position
victims
condition • Check breath and pulse of the victim every 10-15
minutes until meet medical assistant on arrival
• Communication and coordination with flight crew
regarding the victim’s condition
• Recovery • Maintain an • If the victim is unconscious but breathing normally,

Position open airway lying on his or her back tilt the head back to open the
airway to ensure continued breathing. Remove the
• Allow vomit or glasses or any items that may cause injury.
other fluids to
drain from the • Take the victim’s arm closest to you and bend it at
mouth and the elbow. Position the arm so the hand is in line
prevent an with the victim’s head.
obstruction • Bring the victim’s other hand across the chest, place
• Maintain neck the hand under her or his cheek. Grasp the victim’s
and spin far leg just above the knee and pull it toward you.
alignment and • Continue holding the victim’s knee and grasp the far
stability shoulder with your other hand. Then pull the victim
toward you. Rolling the victim onto her or his side.
• Position the victim’s leg to support the body and
prevent forward rolling. Victim’s head, neck, spin

FIRST AID
should be in the straight line. The hand under the

check should be supporting the head. Maintain an
open airway.
• Cover victim body with blanket to maintain normal
body temperature. Watch for any sign for
deterioration. If the victim vomit, clean her/his mouth.
• If the victim lying in the recovery position longer than
15 minutes, roll them onto their back and onto the
opposite side using the method point 1-5 . This
measure will relieve undue pressure on the area of
the body that are in contact with a firm surface.

FIRST AID
11.5.2 Child CPR
1. Begin as you would do for an adult to check Danger and Response

2. Give 30 compression at the center of the chest about 2 inches (5 cm) at least 100 per minute.
Attempt Limit the interruption of compression to < 10 seconds
3. Open airway as you do for adult, put on gloves and clear mouth area from any visible object.
4. Seal your mouth tightly over the victim mouth and Close the victim nose, Give 2 breaths.
5. Check the carotid pulse in victim’s neck after 5 cycles in 2 minutes (5-10 seconds)
6. IF NO Pulse continue the compression cycle and breaths.
7. If the infant has pulse and breathing, place the infant in the recovery position as for adult
11.5.3 Infant CPR
1. Begin as you would for an adult for Danger and Response. Place the infant on a surface waist
high if possible.
2. Check the pulse at the brachial artery
3. Place your index and middle finger at the center of the infant bare chest, between the nipples,
and begin compression, give 30 at chest about 1 1/2” (4cm) . Attempt Limit the interruption of
compression to < 10 seconds
4. Place one hand on the head and tilt it back slightly. Place two fingers of the other hand under
the bony part of chin. Lift Jaw slightly to bring it forward (head tilt/chin lift) the head should be n
neutral position. If you know the airway is obstructed, put on gloves and Clear the infant mouth
from any visible object.
5. Seal your mouth tightly over infant’s nose and mouth and give 2 puffs, allowing lungs to deflate
between breaths
6. Give 2 puffs after every 30th compression, (at least100 compressions per minutes)
7. Check the carotid pulse in victim’s neck after 5 cycles in 2 minutes (5-10 seconds)
8. IF NO Pulse Continue the compression cycle and blowing
9. If the infant has pulse and breathing, place the infant in the Recovery position.
10. Hold the infant securely with the head lower than the body (Be careful and hold firm to prevent
the infant fall) Tilt the infant head back slightly to keep the airway open, and keep the head, neck
and back aligned. Cover the body with blanket to maintain the normal body temperature.

FIRST AID
NOTE
Only under the following circumstances will you discontinue CPR:
• Victim is revived
• Victim is pronounced dead by an M.D
• Qualified medical personnel takeover
• Rescuer is too exhausted to continue

FIRST AID
11.5.4 Rescue Breathing
SYMPTOMS TREATMENT
Victim is not breathing but pulse is detected 1. Open airway, head tilt/chin lift.
Adult/child:
• Pinch nostrils closed.
• Cover your mouth first and Seal your
mouth tightly over victim’s mouth and
give 2 (two) full breaths. 1 breath in one
second duration.
Infant:
• Cover your mouth first. Seal your
mouth over the nose and mouth and
give 1 puff. Puff in one second duration.
2. Watch chest to see “effective breath” that
lungs deflate after each breath.
3. If you fail to give effective breath, reattempt
give 2 breaths for adult/child and 1 puff for
infant.
4. If you still unable to deliver the effective
breath. Continue with CPR.
5. Every time the airway is opened for the 2

breaths/puffs, put on gloves, check inside
the mouth, clear any visible objects. Look
listen and feel for breathing not more than
10 seconds.
NOTE
If the victim has severe mouth injuries you may use the resuscitator mouth-to-nose
breathing or barrier your lips with pieces of fabric or plastic to avoid direct contact.

FIRST AID

FIRST AID
11.6 DEATH IN-FLIGHT
11.6.1 Apparent Death in Flight
Passenger and crewmembers are considered to be alive and prescribe resuscitation is to be continued
until:
1. A physician pronounces death.
2. Medical personnel takeover.
3. Rescuer is too exhausted to continue.
4. Victim is revived.
If victim is pronounced dead or if rescuer is too exhausted to continue treatment, follow the procedures
listed below:
1. Check for any identification cards or medication and have them available for officials.
2. Place deceased in a passenger seat, , close victim’s eyes, Restrain the body with seat belt or
other equipment and cover victim with a blanket up to the neck
3. Have Captain radio a head for a doctor, allowing him to board immediately upon arrival.
4. Notify clergyman if abroad.
5. Reseat passengers away from deceased passenger’s row, if possible.

FIRST AID
11.6.2 Emergency Treatment Following Exposure to Dangerous Goods Item
First aid: Emergency treatment of acute poisoning is facilitated if a sample of the chemical/poison is
available together with the name and formula of the poison. Poison/chemicals can be absorbed
through breathing (inhalation), swallowing and/or through the skin.
1. Inhalation:
a) Remove victim from contaminated area.
b) Keep warm and quiet, do not panic.
c) If breathing has stopped, start cardio pulmonary resuscitation (CPR – Basic life support).
d) Administer oxygen if available.
e) Summon medical help.
2. Ingestion:
a) If victim is vomiting, allow this to happen to empty stomach.
b) If victim is lying down, turn victim to one side to prevent aspiration of vomit into the lungs.
c) Summon medical help.
3. Skin Contact:
a) Dilute the contaminating substance with large amounts of water either with a shower, hose or
bucket.
b) Remove contaminated clothing. Those assisting the victim should wear gloves if possible.
c) Chemical burns of the eye should be treated with large amounts of water.
d) Consider medical help.
4. Radioisotope Spill:
a) Prompt decontamination is necessary to minimize exposure.
b) Medical consultation is necessary to detect body contamination.
c) If a person is contaminated, the clothing should be removed and the body washed
thoroughly with water.

FIRST AID
11.7 BANDAGING
11.7.1 Triangular Bandage
Its Uses
• To cover and held dressing and splint and hold them in place so that they cannot shift
change position.
• To press down the dressing and keep the wound from bleeding.
• To hold together broken limbs (arms).
• To limit movement or avoid change in the broken part.
A triangular bandage may be used in three forms :

a. Entire width (all the surface) for application on breast or body.
b. Folded width.
c. Narrowly folded, in which a soft padding can be inserted in between the folds.
Triangular bandage should be folded as shown in the above figures when not in use.

FIRST AID
11.7.2 Arm Sling
Used to hold injuries arm and hand, or broken rib.
11.7.3 Triangular Sling
Used to hold arm and also used to hold hand in rather uplifted position when a neck bone is broken,
or when a hand is injured.
1. Triangle Sling

FIRST AID
2. Triangular Bandage for The Hand
3. Elbow Bandage
4. Shoulder Bandage
5. Feet Bandage

FIRST AID
6. Knee Bandage
7. Breast Bandage
8. Hip Bandage

FIRST AID
9. Triangle Bandage to Secure Dressing Cover of Would on The Hand
11.7.4 Roller Bandage
The width of the bandage to be used depends on which part of the body the bandage will be applied.
The sizes of bandage:
PART OF THE BODY TO BE BANDAGE WIDTH
Finger 1 inch
Head 2 inch
Arm 2-3 inch
Leg 3-31/2 inch
Breast 4-6 inch
1. Hand Bandage

FIRST AID
2. Leg/Foot and Heel Bandage
3. Elbow Bandage
4. Knee Bandage
5. Shoulder Bandage
6. f. Hip Bandage

FIRST AID
7. Upper Arm Splint
TO BE APPLIED ON BROKEN HUMERUS BONE

8. Full Arm Splint
9. Fore Arm Dorsal Slab

FIRST AID
10. Below The Knee Splint
11. Above The Knee Spling

FIRST AID
11.8 TRANSPORTING VICTIMS
11.8.1 How to Carry a Patient
1. Paraplegic Passenger (Non-Ambulatory)

1. One who has paralysis involving the legs and to some extent all or part of the trunk. Some
paraplegic has developed their upper body so that they have capabilities beyond many
normal persons. Some may have attended special classes conducted by rehabilitation
hospitals to prepare them for flying. Do not hesitate to consult them.
2. If a passenger requires assistance during an evacuation, from the back reach under the
arms and grasp the wrists, then stand up raising the passengers so that only his heels
touches the floor and drag towards the exit.
2. Hemiplegics Passenger (Non-Ambulatory)
a. one who has paralysis on either the left or right side of his body. The paralyzed side of his
body pushes or leads the functional side. At times he may have a slight balance problem.
More than likely, the Hemiplegics will be able to evacuate alone when properly briefed.
3. Blind Passenger (Ambulatory)
a. One who has lost the use of sight but is easily mobile if led by someone. He/she should
be briefed on how far he is from the exits in his area. Usually the number of seat rows
between his seat and the exit or the distance from the bulkhead is a good way to
communicate the distance and location to him.
b. A walk from his seat to the exit will generally provide confidence. Describe the width,
shape, height of the door and of the need to jump outwards onto the escape slides.
4. Deaf and/or Dumb Passengers (Ambulatory)
a. Needs very little help, once you learn how they communicate: by lip reading, sign or written
language. You should explain the need to observe a crew member during takeoff and
landing for signals to brace and to evacuate. If unable to see a crew member advise them
to observe other passengers bracing, unfastening seat belts and evacuating. Also point
out the floor and ceiling exit lights near them and indicate that the lights will illuminate if
evacuation is required.
5. Passengers with walking aids (Could be Ambulatory or Non-Ambulatory)
• These are passengers that require aids like canes, crutches and other types of walkers.
They must be advised that these aids are not to be used when an emergency evacuation
is necessary. These items will pose a hazard to other evacuees.
The passengers can be evacuated without their walking aids by placing their hands on
top of the seatbacks and move to the exits. Inform them that crewmembers or selected
passengers will assist them in their evacuation and cautioned about the danger of moving
into the aisle with the mainstream of rapidly evacuating passengers.

FIRST AID
11.8.2 Evacuation of Non Ambulatory Passengers
1. In an emergency evacuation of non-ambulatory passengers via the escape slides, the crew or
able bodied passenger should sit behind the non-ambulatory passenger, secure him with your
arms around the chest area if the passenger is paralyzed from waist downward or secure your
arms around the passenger armpits and grasp his shoulders and slide down. Ensure his
hands are placed on his knees to prevent his arms from friction burns.
11.8.3 Acceptance for Carriage
1. Medical clearance is required for the carriage of stretcher cases. This involves the completion
of the MEDICAL INFORMATION form by the passenger's doctor.
2. The signing of the MEDICAL INFORMATION form by the Captain is not required. However, the
Captain and the Flight Attendant in-charge of the flight will be notified of the uplift.
11.8.4 Categorization of Handicapped Passengers & Their Evacuation
1. Quadriplegic Passengers (Non-Ambulatory)

a. One who has paralysis from the neck or shoulder area down and cannot evacuate alone.
b. He/she may be on a stretcher but generally is on a wheelchair. The quadriplegic may be
totally limp unless in a body cast and cannot be given any muscle support for movement.
c. Getting the quadriplegic out of the passenger seat is usually easier with the seat back
reclined.
d. If required to evacuate a quadriplegic alone, grip around the lower chest to prevent
shoulder dislocation and drag to the exit. With two able bodied persons, the quadriplegic
can be moved to the exit with one person gripping him around the lower chest area and
the other person lifting the legs and feet.
e. Some quadriplegic may have certain areas of the body which provide better lift, enquire
about this during the briefing.

FIRST AID
HANDLING AND TRANSPORT OF QUADRAPLEGIC PASSENGER
2. How One Man Carries

The firemen’s lift and carry.
3. Two Handed Seat

FIRST AID
4. Grip for Two – Handed Seat (Hook Grip)
5. Grip for Two Handed Seat
6. Four Handed Seat

FIRST AID
7. The Patient is Wrapped with Two Blankets
8. How to Lift with a Chair

FIRST AID
9. Carry Stretcher
Flight attendant is a communicator to inform the flight crew member if an emergency condition
arises to the sick passenger and support medical assistance / the doctor to take the equipment
needed (AED, FAK and Medical kit)

FIRST AID
11.9 COMMUNICABLE DISEASE
A communicable disease is suspected when a traveler (passenger or a crewmember) has a fever

(temperature 38C/100F or greater) associated with one or more of the following
SYMPTOMS:
- Appearing obviously unwell
- Persistent coughing
- Impaired breathing
- Persistent diarrhea
- Persistent vomiting
- Skin rash
- Bruising or bleeding without previous injury
- Confusion of recent onset
TREATMENT:
1. Ask the ill traveler where he/she has travelled in the last 21 days and if he/she has lived in the same
household or has had contact with a person sick with a communicable disease
2. If medical support from the ground is available, contact them immediately and/or page for medical
assistance on board
3. If medical ground support and/or an on board health professional is available, crew should follow
their medical advice accordingly.
4. If no medical support is available, and if possible, try to relocate the adjacent passengers leaving a
space of two meters (6 feet) between the ill passenger and the other passengers. If no seats are
available, consider giving gloves and masker to the adjacent passengers.
5. Designate one cabin crew member to look after the ill traveler, preferably the crew member that has
already been dealing with this traveler. More than one cabin crew member may be necessary if more
care is required.
6. Designate a specific lavatory for the exclusive use of the ill traveler and use appropriate signage on
the door.
7. If the ill traveler is coughing, ask him/her to follow respiratory etiquette:
i. Provide tissues and the advice to use the tissues to cover the mouth and nose when
speaking, sneezing or coughing.
ii. Advise the ill traveler to practice proper hand hygiene. Ifthe hands become visibly
soiled, they must be washed with soap and water.
iii. Provide an airsickness bag to be used for the safe disposal of the tissues.
8. If a face mask is available and the traveler is coughing or sneezing, the ill traveler should be asked to
wear it. As soon as it becomes damp / humid, it should be replaced by a new one. These masks
should not be reused and must be disposed safely in a biohazard bag or equivalent after use. After
touching the used mask (e.g., for disposal), proper hand hygiene must be practiced immediately.
9. If the ill traveler cannot tolerate a mask or refuses it, the designated cabin crew member(s) or any
person in close contact (less than 1 meter) with the ill person should wear a mask.
10. If touching the ill passenger is required (or their mask/contaminated clothes etc) and/or if there is a
risk of direct contact with body fluids, the designated cabin crew member should wear the protective
equipment gloves, masker found in the first aid kit and medical kit. Hands should be washed with
soap and water. An alcohol-based hand rub can be used if the hands are not visibly soiled.

FIRST AID
11. Store soiled items (used tissues, face masks, oxygen mask and tubing, linen, pillows, blankets, seat
pocket items, etc.) in a biohazard bag if one is available. If not, place in an intact plastic bag, seal it,
and label it “biohazard”.
12. Ask accompanying traveler(s) (spouse, children, friends, etc.) if they have any similar symptoms.
13. Ensure hand carried cabin baggage follows the ill traveler and comply with public health authority
requests.
14. As soon as possible, advise the captain of the situation because he/she is required by the
International Civil Aviation Organization regulations (ICAO Annex 9, Chapter 8, and paragraph 8.15)
and the World Health Organization International Health Regulations (WHO IHR 2005, Article 28(4))
to report the suspected case(s) to air traffic control. Also remind the captain to advise the destination
station that specific cleaning and disinfection procedures may be required by local public health
authorities.
15. The passenger who sit or contact between (2 row left and right seat) and (2 front and behind) should
be quarantined and examined by doctor
16. A general term referring to any action of hand cleansing, performed by means of washing one’s
hands with soap and water for at least 20 seconds. An alcohol-based hand cleaner is an alternative
to hand-washing but will not be effective if hands are visibly soiled. Touching the face with hands
should be avoided. Hands should be washed frequently.

AIRCRAFT DESCRIPTION
NORMAL & EMERGENCY PROCEDURESATR 42/72-600
SECTION 12A. AIRCRAFT DESCRIPTION ATR 42/72-600
12A. AIRCRAFT DESCRIPTION ATR 42/72-600 ................................................12A.1.1

AIRCRAFT DESRCIPTION ATR 42/72-600 .................................................. 12A.1.1
Aircraft Performance ............................................................................................... 12A.1.2
External Dimension ................................................................................................. 12A.1.3
External Dimension ATR 42..................................................................... 12A.1.3
External Dimension ATR 72..................................................................... 12A.1.3
Doors and Exits / Unpressurized Areas .................................................................. 12A.1.4
Location of Cargo / Baggage Compartments .......................................................... 12A.1.5
Danger Area ............................................................................................................ 12A.1.6
Hotel Mode.............................................................................................................. 12A.1.7
Electrical Power ...................................................................................................... 12A.1.8
Flight Controls ......................................................................................................... 12A.1.9
FLIGHT CREW COMPARTMENT ................................................................. 12A.2.1
General Location ..................................................................................................... 12A.2.1
Flight Crew Seats .................................................................................................... 12A.2.2
Observer Seats ....................................................................................................... 12A.2.3
Flight Crew Compartment Door............................................................................... 12A.2.5
Description ............................................................................................... 12A.2.5
Locking System........................................................................................ 12A.2.6
Call Panel Description.............................................................................. 12A.2.7
Normal Operation ................................................................................... 12A.2.9
Emergency Operation............................................................................. 12A.2.9
Other Emergency Procedures ............................................................................... 12A.2.10
Procedure to Access the Flight Crew Compartment ............................................. 12A.2.11
CABIN FAMILIRIZATION............................................................................... 12A.3.1
Aircraft Layout and Cabin Cross Section ................................................................ 12A.3.1
Passenger Seats And Row Identification ................................................................ 12A.3.2
Seat Description....................................................................................... 12A.3.2
Overhead Compartments ........................................................................................ 12A.3.2
Rear Cargo Compartment ....................................................................................... 12A.3.3
Forward Cargo Compartment.................................................................................. 12A.3.4
Passenger Service Units ......................................................................................... 12A.3.4
GALLEY .......................................................................................................... 12A.4.1

Description and Location......................................................................................... 12A.4.1

ELECTRICAL POWER................................................................................... 12A.5.1
LAVATORY .................................................................................................... 12A.6.1
Location and Layout ................................................................................................ 12A.6.1
Lavatory Service Unit (LSU).................................................................................... 12A.6.2
Lavatory Door.......................................................................................................... 12A.6.2
Lavatory Water and Waste System ......................................................................... 12A.6.2
Potable Water System ............................................................................................ 12A.6.2
Waste Disposal System .......................................................................................... 12A.6.3
FLIGHT ATTENDANT SEATS ....................................................................... 12A.7.1
Location .................................................................................................................. 12A.7.1
Description .............................................................................................................. 12A.7.1
Main Flight Attendant Seat (Rear) ........................................................................... 12A.7.2
Additional Flight Attendant Seat (Forward) ............................................................. 12A.7.2
Emergency Equipment at Flight Attendant Seat ..................................................... 12A.7.3
FLIGHT ATTENDANT PANEL / CABIN MANAGEMENT SYSTEM ............ 12A.8.1
General Description ................................................................................................ 12A.8.1
Lighting System....................................................................................................... 12A.8.3
Ground Service Buses ............................................................................................ 12A.8.3
TWO MINUTES MINIMUM LIGHTING........................................................... 12A.9.1
TAIL PROP ................................................................................................. 12A.10.1
Description .................................................................................................... 12A.10.1
Installation ..................................................................................................... 12A.10.1
Pre-Flight Check ............................................................................................ 12A.10.1
AIRCRAFT SYSTEM ................................................................................. 12A.11.1
Air Conditioning System ................................................................................ 12A.11.1
Temperature Control ..................................................................................... 12A.11.2
SMOKE WARNING SYSTEM .................................................................... 12A.12.1
Description and Location ............................................................................... 12A.12.1
Activation ....................................................................................................... 12A.12.2
FWD Cargo Compartment Smoke Detectors ................................................ 12A.12.2
AFT Cargo Compartment and Lavatory Smoke Detectors ............................ 12A.12.2
AFT Cargo Compartment Extinguisher Connector ........................................ 12A.12.3
Lavatory Automatic Fire Extinguisher ............................................................ 12A.12.3
Description and Location ....................................................................... 12A.12.3
Activation ............................................................................................... 12A.12.4

EMERGENCY LIGHTING SYSTEM .......................................................... 12A.13.1

Description .................................................................................................... 12A.13.1
Location ......................................................................................................... 12A.13.2
Activation ....................................................................................................... 12A.13.2
OXYGEN SYSTEM..................................................................................... 12A.14.1
Description .................................................................................................... 12A.14.1
Activation ....................................................................................................... 12A.14.1
Passenger Oxygen System ................................................................... 12A.14.1
Flight Attendant Oxygen System............................................................ 12A.14.4
Flight Crew Oxygen System .................................................................. 12A.14.4
IN-FLIGHT ENTERTAINMENT SYSTEM .................................................. 12A.15.1
Audio And Optional Video On ATR 600 CMS ................................................ 12A.15.1
Description ............................................................................................. 12A.15.1
Activation ............................................................................................... 12A.15.1
Audio Page Selection............................................................................. 12A.15.2
Audio Display ......................................................................................... 12A.15.2
Optional Video Page Sélections .................................................................... 12A.15.2
Video Display ......................................................................................... 12A.15.3
COMMUNICATION .................................................................................... 12A.16.1
Cabin Signs ................................................................................................... 12A.16.1
Description ............................................................................................. 12A.16.1
Activation ............................................................................................... 12A.16.1
Interphone and Public Address System......................................................... 12A.16.2
Cabin Interphone System ...................................................................... 12A.16.2
12A.16.2
Flight Crew Compartment System ......................................................... 12A.16.2
Cabin Interphone Handset Description .......................................................... 12A.16.4
Interphone System ................................................................................. 12A.16.4
Receiving a Call from the Flight Crew Compartment ............................ 12A.16.4
Calling From the Cabin ......................................................................... 12A.16.6
ADDITIONAL OPTIONAL HANDSET ATR 72-600........................................ 12A.16.7
Public Address System.................................................................................. 12A.16.8
Activation: .............................................................................................. 12A.16.8
Passengers Call ............................................................................................ 12A.16.8
Passenger Call From The Cabin ............................................................ 12A.16.8
Passenger Call from Lavatory ................................................................ 12A.16.9
Pilot Communication Hatch ........................................................................... 12A.16.9
Document No: OM-01-00-401 Revision: 02 Date: 26-May-19 Page: iii

DOORS AND EXITS .................................................................................. 12A.17.1

Type and Location ......................................................................................... 12A.17.1
Flight Crew Compartment Doors ................................................................... 12A.17.3
Flight Crew Compartment Doors Control Panel ..................................... 12A.17.3
Flight Crew Compartment Exit ............................................................... 12A.17.3
Cabin Doors and Emergency Exits ................................................................ 12A.17.5
Entrance Door ........................................................................................ 12A.17.5
Entrance Door Normal Mode Operation ............................................... 12A.17.7
Entrance Door Emergency Mode Operation......................................... 12A.17.9
Optional Forward LHS Passenger Door................................................. 12A.17.9
Service Door ........................................................................................ 12A.17.10
Service Door Normal Mode Operation................................................ 12A.17.11
Service Door Emergency Mode Operation ......................................... 12A.17.12
Forward Emergency Exits (Type III)..................................................... 12A.17.13
Forward Emergency Exit Operation.................................................... 12A.17.13
Evacuation Route ........................................................................................ 12A.17.14
EMERGENCY EQUIPMENT ...................................................................... 12A.18.1
Emergency Equipment ATR 42-600 (PK-TVI) ............................................... 12A.18.1
Emergency Equipment ATR 72-600 (PK-TVM) ............................................. 12A.18.1
Emergency Equipment ATR 72-600 (PK-TVE).............................................. 12A.18.2
NORMAL & EMERGENCY PROCEDURES ............................................. 12A.19.1
Normal Communication Method Procedures ................................................. 12A.19.1
Normal Duties And Responsibilities............................................................... 12A.19.2
Emergency Communication Method.............................................................. 12A.19.5
EMERGENCY PROCEDURES .................................................................. 12A.20.1
Turbulence .................................................................................................... 12A.20.1
Light Turbulence .................................................................................... 12A.20.1
Moderate Turbulence ............................................................................. 12A.20.2
Severe Turbulence................................................................................. 12A.20.3
Decompression.............................................................................................. 12A.20.4
Rapid Decompression............................................................................ 12A.20.4
Slow Decompression ............................................................................. 12A.20.5
Fire ................................................................................................................ 12A.20.7
Fire in the Cabin..................................................................................... 12A.20.7
Fire in the Lavatory ................................................................................ 12A.20.8
Fire in the Galley .................................................................................... 12A.20.9
Fire in The hidden area ........................................................................ 12A.20.10
Document No: OM-01-00-401 Revision: 03 Date: 26-Jul-20 Page: iv

Fire in The aft cargo ............................................................................. 12A.20.11

Fire/Smoke in The forward cargo ......................................................... 12A.20.13
Smoke / Fire in the Flight Deck ............................................................ 12A.20.15
Smoke in the Cabin.............................................................................. 12A.20.16
Incapacitation .............................................................................................. 12A.20.17
Incapacitation of Flight Crew Members ................................................ 12A.20.17
Incapacitation of Flight Attendant ......................................................... 12A.20.18
PREPARATION DIRECTIVE ..................................................................... 12A.21.1
Emergency Unplanned – Time Not Available ................................................ 12A.21.1
Emergency Planned – Minimum Time Available ........................................... 12A.21.1
Emergency Planned – Time Available ........................................................... 12A.21.2
Ditching .................................................................................................. 12A.21.3
Terrain ................................................................................................... 12A.21.5
Cabin Preparation .................................................................................. 12A.21.6
Public Address System Inoperative ............................................................... 12A.21.6
Evacuation Directive ...................................................................................... 12A.21.7
Initiation Of Evacuation .......................................................................... 12A.21.7
Entrance Door And Service Door ........................................................... 12A.21.8
Terrain .................................................................................................. 12A.21.8
Ditching, ............................................................................................... 12A.21.8
Forward Emergency Exit ........................................................................ 12A.21.9
Terrain .................................................................................................. 12A.21.9
Ditching, ............................................................................................... 12A.21.9
Exit Blocked. ........................................................................................ 12A.21.10
EMERGENCY DUTIES AND RESPONSIBILITIES .................................. 12A.22.1
Flight Attendant 1 .......................................................................................... 12A.22.1
Flight Attendant 2 .......................................................................................... 12A.22.2
Flight Crew .................................................................................................... 12A.22.3
POST EVACUATION PROCEDURES ...................................................... 12A.23.1
LIFERAFT PROCEDURES ........................................................................ 12A.24.1
Document No: OM-01-00-401 Revision: 03 Date: 26-Jul-20 Page: v

Document No: OM-01-00-401 Revision: 03 Date: 26-Jul-20 Page: vi

12A. AIRCRAFT DESCRIPTION ATR 42/72-600
AIRCRAFT DESRCIPTION ATR 42/72-600
The ATR aircraft is a narrow-bodied twin-turboprop, short-haul regional airliner built by the Franco-
Italian aircraft manufacturer ATR (Avian de Transport Régional/ Aerei da Transporto Regionale)
based in Toulouse - Blagnac, France.
The aircraft fuselage and tail section are manufactured near Naples - Italy, wings are assembled
near Bordeaux - France.
The engines are Pratt and Whitney and the propellers Hamilton standard.
Final assembly, flight testing, certification and delivery are done in Toulouse.
The production consists of ATR 42, the appellations "42” and “72” being derived from the aircraft’s
capacity, which varies from 42 to 50 and 64 to 72 seats respectively.
Several different series have been produced over the years with different configurations and engines
performances, the main ones including:
• 42-600 and 72-600 : latest generation (2011 onward)
The ATR 600 series has a complete new flight crew compartment (Glass cockpit) with latest avionic
technology.
Changes in the cabin mainly concern the overall appearance, with modernized seats.
Flight Attendant are not affected by any system or emergency equipment changes between ATR 500
series and ATR 600 series, unless specified in this manual.
ATR 42/72- 600 (Travira’s Aircraft) is operated by:

1. 2 Flight Crew and 2 Flight Attendant.
Document No: OM-01-00-401 Revision: 02 Date: 01-May-19 Page: 12A.1.1

Aircraft Performance
The maximum certified altitude is 25000 feet
ATR 72-600 ATR 42-600
Max. Take-off weight 18,600Kg (41,005lbs)

23,000Kg (50,705lbs)
Max. Landing weight 22,350Kg (49,272lbs) 18,300Kg (40,344lbs)
Max. Zero Fuel weight 21,000Kg (46,296lbs) 17,000Kg (37,478lbs)

Operational Empty
13,500Kg (29,762lbs) 11,500Kg (25,353lbs)
Weight
Max. Payload 7,500Kg (16,534lbs) 5,500Kg (12,125lbs)
Max. Fuel Weight 5000Kg (11,023lbs) 4,500Kg (9,920lbs)
ATR 72-600 ATR 42-600
Length 27,166 m (89 ft 1,5 in 22,670 m ( 74 ft 5 in)
Span 27,050 m (88 ft 9 in) 24,572 m (80 ft 7in)
Height 7,650 m (25 ft 1 in) 7,586 m ( 24 ft. 11 in)
Range 810 NM 801 NM

External Dimension
External Dimension ATR 42
External Dimension ATR 72

Doors and Exits / Unpressurized Areas
The ATR 42 and 72 comprise two type I doors, two type III exits, one flight crew compartment escape
hatch and one cargo door.
Cargo door (Not an

emergency exit) Flight crew compartment
escape hatch
L1 (Type III)
ATR 42 and 72 standard doors/exits overview
The ATR aircraft is fully pressurized, except the random (nose) part, the landing gear bay and the tail
cone
Unpressurized zones

Location of Cargo / Baggage Compartments
There are three cargo compartments installed on the ATR.
The ATR cargo compartments have the particularity to be accessible from the cabin. Two of them are
located between the flight crew compartment and the cabin area, and one is located at the rear of the
aircraft.
Forward right cargo Rear cargo
Forward Left Cargo
Cargo Area Access For Cabin Crew
An option consists of replacing the forward cargo door (Left hand side) with a passenger
entrance door. This optional door is not an emergency exit.
If this option has been chosen, the forward left cargo compartment will then be suppressed and access to
the forward right hand side cargo compartment only possible from outside

Danger Area
Propeller danger area (engines running)
Exhaust danger area (engines running)

Hotel Mode
The ATR aircraft is not fitted with an Auxiliary Power Unit (APU) but has propeller brake (referred as "hotel
mode”) that stops the propeller #2 (right engine), allowing the turbine to run and provide air conditioned and
power to the aircraft without the propeller spinning. The hotel mode provides DC 28V current only.
Propeller brake location, right engine
This eliminates the need for added weight and cost of an APU.
Engines are periodically switched during maintenance to ensure equal wear. The propeller brake is
activated on the ground only, from the flight crew compartment overhead panel.

Electrical Power
The power in the cabin is fed with 2 main types of electricity:

• DC-28V (Direct Current)
• AC-115V (Alternative Current)
DC and AC power can come from different sources: the aircraft itself (batteries and engines generators) or
ground power unit.
The aircraft’s own batteries ("Main Bat.” and "Emer. Bat.”) deliver enough power to activate 2 minutes of
cabin lighting, cargo door operation and engine start.
Note: Those batteries are distinct from the batteries that will provide the emergency lighting system in
case of essential power failure.
When the propellers are running (Flight conditions) ACW (AC wild) is produced and converted, therefore
all power sources are available.
The cabin main power supply is controlled by two Ground Service Bus (One for DC and one for AC).
The Ground Service Bus switches are located at the rear of the aircraft on the FAP above the Flight
Attendant seat
Ground service BUS switches on

Cabin Management System (CMS)

Flight Controls
The position of the aircraft is controlled by movable surfaces:

• Rudder
• Elevators
• Ailerons
• Flaps
• Spoilers
PITCH
The aircraft movement is nose up / nose down and this is achieved with mainly the use of the ELEVATORS.
ROLL
The aircraft movement is wing up/ wing down and this is achieved with mainly the use of the AILERONS,
and is assisted by hydraulically activated flaps.
YAW
The aircraft movement is nose right / nose left and this is achieved with mainly the use of the RUDDER.


FLIGHT CREW COMPARTMENT
General Location
The access to the flight crew compartment is done through the forward cargo area. A lockable door
separates the cabin from the cargo area: it opens forward into the cargo.
A bulletproof reinforced door separates the cargo area from the flight crew compartment
The door separating the cabin from the forward cargo compartments can be locked/unlocked from
The cargo side with a latch, and with a key from the cabin side. In case of cargo fire, the door provides
protection against smoke in the cabin.
This door is also equipped with a spy hole and should be closed and locked at all time during flight.
Latch horizontal = UnLocked
Latch horizontal = Locked
Cabin to FWD cargo area door
The flight crew compartment is designed to accommodate two flight crew members plus one observer.

ATR 42/72-600 flight crew compartment
Overhead panel
Glareshield
Instruments
panel
Cup Holder
Cup holder
Captain’s
Seat First
officer’s
Control
Pedestal
Flight Crew Seats
The captain and first officer seats are mounted each on a base secured to the floor on each side of the
center pedestal. They are equipped with adjustable folding armrests and shoulder harness with 4-point
buckle.
The Flight Attendant members should know the main functions of the pilot’s seats in order to be able to
act in case of flight crew incapacitation.

Recline control
Vertical adjust
Shoulder
Life harness Horizontal
jacket locking adjust
stowage
All control levers are located inboard except for the recline control which is located outboard.
The first officer’s seat is identical to the captain’s one, except that all control levers are located on the
opposite sides.
NOTE: ATR offers the possibility to provide with lumbar adjustment and thigh rests on captain and first
officer seats.
Observer Seats
The observer seat is located behind the pedestal and between the electronic and electric racks. It is
equipped with a life jacket stowage and a harness with 4-point buckle. When not in use, the observer seat
is stowed against the electronic rack and secured with a bungee.
Note: It is also possible to stow the observer seat against the flight crew compartment left hand
side door panel.
Observer seat folded Observer seat deployed

Oxygen quick donning mask and smoke goggles
Wall
bracket
Life
jacket
stowage
3 point
buckle
harness
To use the observer seat, remove the bungee from the hook, and rotate the seat to the rear - the seat will
lock itself into the bracket mounted on the electric rack side panel
To stow the seat back, push the locking control lever to the left to release it from the bracket, fold the seat
back against the electronic rack and attach the bungee.
Safety pins enable the observer seat to be rocked backward in order to facilitate emergency evacuation in
case of jamming or to assist an observer in first aid situation. To remove the pins, pull them upward.
Bungees
Seat locking lever

Observer seat release pins location
Observer seat rear view
Flight Crew Compartment Door
Description
An aft opening double hinged door separates the flight crew compartment from the forward cargo
compartment. It opens rearward into the cargo area.
The door has an electromagnetic locking system controlled by the pilots. In normal operations, the door is
closed and locked to ensure flight safety.
The door is bulletproof and fully compliant with rapid decompression requirements.
This door shall be closed prior to engine start for take-off and will be locked when required by security
procedures or the Captain until engine shut down after Landing.
Flight crew
Compartment
door
FWD left cargo FWD right cargo
Cabin to
forward cargo
area door
Flight crew compartment door

Locking System
The flight crew compartment door locking system ON/OFF control switch is located on the circuit breaker
panel behind the first officer seat. When on "ON” position, the flight crew compartment door locking system
is operative, whereas when on "OFF” position, the system is inoperative.
Flight crew compartment door locking system ON/OFF
A door control panel located on the central pedestal enables the flight crew to lock and unlock the flight
crew compartment door. The flight crew will be made aware of the access request by a buzzer associated
with a light on the door control panel. To allow entry into the flight crew compartment, the pilots will place
the toggle switch on OPEN, and to deny entry they will place the toggle switch on DENY.
Flight Crew Compartment Door Control Panel
ATR 600 series

Call Panel Description
The door call panel is used by the Flight Attendant members to request pilots to open the door. There are
2 different access request modes: a "normal” access type and an "emergency access request.
When requesting access to the flight crew compartment area, the Flight Attendant should have closed the
cabin to cargo door and stand in the axis of the flight crew compartment door.
Flight crew compartment door call panel
Door call panel

CALL push button switch:

The Flight Attendant presses this button to request "normal” access to the flight crew
compartment. When pressing this button, it will activate a buzzer sound in the flight
crew compartment for at least 2 seconds.
OPEN green light:

The light illuminates steady when the door has been unlocked by the flight crew. The
door will remain unlocked for 10 seconds. Flight Attendant will need to pull on the
door panels to open.
DENIED red light:

The light illuminates steady when the flight crew has denied the Flight Attendant
access to the flight crew compartment. The door will remain locked and the light will
remain on for the next 3 minutes. Any action on the call panel will be inhibited for
this time.
EMER. Push button switch:

A rotating plate to prevent inadvertent activation protects this button.
This button is used to initiate the emergency opening of the door.
Flight crew compartment call options
The emergency mode is to be used only if there is no reply from the flight crew following a normal call and
an interphone call (possibility of both pilots incapacitated).
After pressing the button, the green light flashes for 30 seconds together with the continuous buzzer sound
activated in the flight crew compartment, after which the door will unlock automatically.
Flight Attendant will need to pull on the door panels to open.
To avoid unlawful interference, a pilot can cancel the unlocking of the door by moving the toggle switch
onto "DENY” position within the 30 seconds period.

Normal Operation
Emergency Operation

Other Emergency Procedures
Electrical power loss

In case of electrical power failure, the door will automatically unlock.
Flight crew members can lock the door manually with the locking bolts, but the emergency access to the
flight crew compartment will no longer be possible.
Flight crew compartment door jammed

In case of jammed flight crew compartment door, the door’s panels can be removed from inside only. 2
quick release pins are installed on top and bottom of each door panels.
Right hand side:
1 Disconnect the electric plug (1/4 of a turn)
2 Remove the 2 quick release hinged pins
3 Push and remove the door panel
Left hand side:
1 Remove the 2 quick release hinged pins
2 Push and remove the door panel
FCC Right panel electric plug
FCC Quick release hinged pin
Flight crew compartment door emergency removal

Procedure to Access the Flight Crew Compartment
The flight crew compartment is an area with a very restricted access. Indeed, no person, other than a flight
crew member assigned to a flight, is admitted to, or carried in, the flight crew compartment unless that
person is:
• An operating crew member
• A representative of the Authority responsible for certification, licensing or inspection if
this is required for the performance of his/her official duties
• Permitted by, and carried in accordance with instructions contained in the Operations Manual
In the interests of safety, admission to the flight crew compartment should not cause distraction and/or
interfere with the flight operation; and all persons carried on the flight crew compartment should be made
familiar with the relevant safety procedures. The flight crew compartment door being closed from engines
start for take-off until engines shut down at parking stand; requests to access the flight crew compartment
will be done through interphone. It is, indeed, a necessity to make self-known to the flight crew before
operating the flight crew compartment door panel.
NOTE: ATR offers the possibility to equip the aircraft with a cabin video surveillance. This option includes
the installation of 3 video cameras in the cabin. One video camera installed in the forward cargo
area controls the flight crew compartment entry door and 2 additional cameras provide with full
passenger’s cabin view. A video display is installed on the right hand side lateral maintenance
panel allowing the pilots to get a complete view of the cabin.
Flight crew compartment video surveillance system
1. Cargo compartment camera

2. Flight crew compartment door camera
3. Cabin camera
4. Circuit breaker
5. Monitor


CABIN FAMILIRIZATION
Aircraft Layout and Cabin Cross Section
The ATR layout counts:

• 1 flight crew compartment
• 1 forward cargo compartments (other options may exist)
• 1 cabin (seating capacity varies on the aircraft type and company request)
• 1 galley (with options for more)
• 1 lavatory
• 1 aft cargo compartment
Cabin cross section
ATR 42: 42-50 seats
ATR aircraft layout ATR 72: 64-72 seats

Passenger Seats And Row Identification
Passenger’s seats are identified alphabetically; rows are identified by numbers.

The cabin counts 4 seats abreast and the number of rows will vary depending on the seat pitch and the
furnishing present in the cabin, especially in the aft area.
The standard ATR 42 seating configuration usually consists in 48 seats at a pitch of 76, 2 cm (30 inches).
The standard ATR 72 seating configuration usually consists in 68 seats at a pitch of 78,74cm (31 inches).
The seats fitted in the ATR 42 vary between 42 and 50 and between 64 and 72 on ATR 72
Note: According to the type certification process, the maximum seating capacity is 60
passengers for the 42 series and 74 passengers for the 72 series.
Seat Description
Passenger’s seats are double type equipped with a seat belt and life vest stowage. Other features may
also be present such as literature pocket mouse trap frame, tray table, adjustable headrest, handicap (lift-
up) aisle armrest with positive locking.
Example of “Armonia” cabin seats
Overhead Compartments
The aircraft is equipped with overhead

compartments above each row of seats. The main
function of the overhead compartment is to stowed
passengers luggage, flight attendant luggage and
some emergency equipment also.
The maximum weight that an overhead
compartment can support will be indicated on a
placard inside the compartment (From 20 to 40
kilograms according to models and location).
Any item too heavy to be placed in the overhead Mid cabin overhead compartment
compartment should be stowed under the seat (if
small enough to fit in) or in the cargo compartment.
Flight Attendant should never stow a passenger luggage into the lavatory.

Rear Cargo Compartment
Rear cargo compartment baggage loading and off-loading is done through R2 service door.
Although the Loading and Off-loading tasks fall under ground personnel responsibilities, and according to
operator’s standard operating procedures, Flight Attendant must be aware of the weight and height
limitations as well as special precautions, as they could be brought to add or remove luggage themselves
during boarding.
Placards placed inside the cargo compartment indicate weight (Variable according to aircraft) and height
limitations, as well as safety net hooking and tightening instructions.
The height limitation must be respected to allow efficient extinguisher gas diffusion in case of fire fighting
procedure.
It is the Flight Attendant responsibility to check that the safety net is properly hooked and tightened for the
flight.
Rear cargo loading instructions and limitations placards
Note: ATR offers install an anti-smoke curtain in addition of the standard safety net, or a rigid door to
close the rear cargo compartment. This door can be locked with a key. If installed, it the Flight
Attendant responsibility to close the curtain or door for the flight
Optional rear cargo

Rear cargo Rear cargo safety net anti-smoke curtain

Forward Cargo Compartment
Forward cargo compartments baggage loading and off-loading is done through the dedicated cargo door,
FWD left hand side.
Loading and Off-loading tasks fall under ground personnel responsibilities, and according to operator’s
standard operating procedures Flight Attendant do not have to intervene in this area.
The FWD cargo door is not an emergency exit.
The forward cargo area being the separation area between the cabin and the flight crew compartment,
Flight Attendant must ensure they always operate the "cabin to cargo door” with all necessary precautions.
Passenger Service Units
The Passenger Service Unit (PSU) is equipped with:

• A Flight Attendant call button
• An air outlet
• No Electronic and fasten seat belt signs
• A passenger reading light
• An oxygen module (ATR 600 series) available in every second row
The oxygen module (ATR 600 series) already contains one oxygen mask and opens with a manual
release tool.
O2 outlet
PSU and Oxygen module ATR 600

GALLEY
Description and Location

R1 R2
L1 L2
Galley ATR 42
R1 R2
L1 L2
Galley ATR 72
The main galley is located on the rear right hand side of the aircraft (next to service door R2) and is usually
equipped with:
• A waste bin with a flap cover
• Working foldaway table
• Trolleys
• Metal containers
• Hot jugs (28V DC - 125 W - 7.5 liters)
IMPORTANT: Galleys should be secured at all time. Stow trolley and lock trolley by step
on the red pedal. Secure container, drawer and other service equipment
when not in use. Make sure that the red colored REVOLVING LATCH is
placed in locked (vertical) position.
Galley ATR Travira Air
Document No: OM-01-00-401 Revision: 03 Date: 26-Jul-20 Page: 12A.4.1

Oven ATR 42/72-600

IMPORTANT: Galleys should be secured at all time. Lock and stow trolley, container, drawer
and other service equipment when not in use.
DF300 High Speed Oven

Operation Instruction
1. Before opening and/or closing oven door, make sure that the red colored REVOLVING LATCH
is placed in unlocked (horizontal) position.
2. Unlock the oven door by pulling the lock handle outwards and turn door open to 90°C position
or more.
3. By placing meal tray in oven, make sure it is placed correctly before closing door.
4. Oven trays can be taken out by pulling them forward and placed back by sliding them on the
guides in the insert.

Operating instructions OCM800.
1. Push ON-OFF switch to ON. LED next to ON-OFF switch illuminates, MED LED illuminates
heating time display shows 00.
Serving time display shows 00.
2. Turn TIME SELECTOR KNOB to a desired HEATING TIME display.
3. Push HEATING TIME switch to fix heating time. LED next to this switch illuminates.
4. in case a serving time, longer than heating time is required:
Turn TIME SELECTOR to show the required SERVING TIME display.
5. Push SERVING TIME SET switch to fix serving time; LED next to this switch illuminates.
6. If low or high temp. Selection is required, push TEMP selector switch.
LED for selected temperature, illuminates.
7. Push START switch. Oven starts.
Notes
Note 1: When none of the times have been set, oven cannot be started.
Note 2: When only heating time is required, serving time does not need to be set.
Note 3: When heating time (whether automatically extended or not) is more than selected serving
time, the heating time prevails.
Note 4: Temperature settings: LOW ±135°C, MEDIUM ±175°C, HIGH ±215°C.
Note 5: When the oven is switched before ending of a program, the display will be off but the
motor will run for 30 seconds to cool off the oven cavity.
NOTE:
DOOR MUST BE IN LOCK POSITION DURING:

- TAXI
- TAKE –OFF
- LANDING
- TURBULANCE AND OPERATION
IMPORTANT: ON/OFF switches for electrical equipment (Optional or not) are located in
the galley, next to the equipment (Hot jugs, oven)
Main circuit breakers are located in the flight crew compartment, and additional breakers in the
cabin entrance aisle side, on top of the galley panel RHS.


ELECTRICAL POWER
The power in the cabin is fed with 2 main types of electricity:

• DC-28V (Direct Current)
• AC-115V (Alternative Current)
DC and AC power can come from different sources: the aircraft itself (batteries and engines generators) or
ground power unit.
The aircraft’s own batteries ("Main Bat.” and "Emer. Bat.”) deliver enough power to activate 2 minutes of
cabin lighting, cargo door operation and engine start.
Note: Those batteries are distinct from the batteries that will provide the emergency lighting system in
case of essential power failure.
When the propellers are running (Flight conditions) ACW (AC wild) is produced and converted, therefore
all power sources are available.
The cabin main power supply is controlled by two Ground Service Bus (One for DC and one for AC).
The Ground Service Bus switches are located at the rear of the aircraft on the CMS above the Flight
Attendant seat.
Ground service BUS switches on Cabin Management System (CMS)


LAVATORY
Location and Layout
R2 L2
Lavatory location
The lavatory is located at the rear left hand side of the aircraft.
The lavatory layout is composed of:
• A toilet bowl
• An amenity compartment
• An LSU
• A toilet flush button
• A lavatory waste bin
• A mirror
LSU
Waste bin
Flush button
Lavatory

Lavatory Service Unit (LSU)
Service unit is composed of:

1 An air vent outlet
2 A Flight Attendant call push-button
3 A return to seat sign
Lavatory Door
The lavatory door is a regular type door (Not a bi-fold type door).
The door can be locked or unlocked from inside or outside the lavatory.
In order to lock or unlock the lavatory door from outside:
1. Lift the “Lavatory” sign
2. Slide the knob to “locked” or “unlocked” position
There is a “Vacant/occupied” indicator sign on the CMS that illuminates according to the lavatory door
status (locked - red or unlocked - green).
IMPORTANT:
On opening the lavatory door, most of the door panel slides inside the lavatory, with a part still protruding
out in the entrance way, which could hinder an emergency evacuation. Therefore, standard operating
procedures include that the door must be closed and locked for every take-off and landing.
Lavatory Water and Waste System
The aircraft is equipped with a "potable” water system and a waste disposal system. Only the ground staff
can check the level of water.
Potable Water System
Although called potable, it is not recommended to drink water from this system. The potable water system
supplies fresh water for the lavatory sink (and for the optional galley sink).
Fresh water for the toilet is stored in a tank located in the pressurized section of the fuselage. The water
tank is filled from fresh water service panel located at the bottom of the rear fuselage. The water system is
easily and completely drainable by gravity.

Waste Disposal System
The toilet flushing system is obtained from a motorized pump filter unit. The flushing cycle is automatically
controlled by electrical timer. Draining, flushing and filling of the tank are accomplished at the toilet service
panel, located underneath the rear fuselage.
Water system servicing location


FLIGHT ATTENDANT SEATS
Travira’s ATR 42 and 72 aircraft has 2 Flight Attendant stations.

- FA1 Station at Aft Cabin (Forward facing seat)
- FA 2 Station at Forward cabin (Rearward facing seat)
The seat belt must be stowed correctly in the cavity located at the rear of the backrest in order to avoid a
damage of the belt after retraction of the seat pan. During takeoff and landing Flight Attendant should take
their position on their designation station.
Location
Flight Attendant seats are normally located near the emergency exits so that Flight Attendant can quickly
open the exit door in case of an emergency evacuation.
Flight Attendant stations location
Travira ATR 42/72-600
FA2 FA1
Description
The "Flight Attendant seats” are used by the Flight Attendant during take-off and landing. They usually fold
back of the way when not in use to keep the aisles, workspaces and emergency exits clear.
The Flight Attendant seats consist of:
• A headrest with cushion
• A backrest with cushion
• A seat pan with cushion
• Seat belt and shoulder harness with a 4 points center buckle
• A safety equipment stowage

Main Flight Attendant Seat (Rear)
The rear Flight Attendant seat is installed in the entrance area and is a fixed seat
This is a forward facing seat equipped with harness and seat belt
Additional Flight Attendant Seat (Forward)
A second Flight Attendant seat is additional on ATR 42/72. The additional Flight Attendant seat is
located in front of the passenger cabin (Rearward-facing) and is equipped with harness and seat
belt.
The seat folds against the side panel before the cabin/cargo door (left hand side) . A pull-lever located
under the seat pan controls release and locking of the seat.
All other features are similar to the rear Flight Attendant seat.
Release/locking lever

How to Install Additional Flight Attendant Seat:

1. Pull Up the RELEASE / LOCKING LEVER located under the seat pan
2. Rotate the seat back 90° to the rear
3. Stow the seat pan until the RELEASE / LOCKING LEVER is locked
How to Uninstall Additional Flight Attendant Seat:

1. Pull Up the RELEASE / LOCKING LEVER located under the seat pan
2. The seat pan will automatically in folded position
3. Fold the seat back against the side panel until it locked
Emergency Equipment at Flight Attendant Seat
Each Flight Attendant seat Safety Equipment Stowage contains:

• 1 life jacket
• 1 torch
• 1 oxygen bottle with appropriate mask in a sterile pouch
• 2 manual release tools (MRT)
Crew Rest Area

• The ATR aircraft does not have any specific crew rest area.
Flight Attendant seat safety equipment


FLIGHT ATTENDANT PANEL / CABIN MANAGEMENT SYSTEM
General Description
The FAP/CMS is located above the main Flight Attendant seat, at the rear of the aircraft.
ATR 600 CMS
All CMS models control:

• The lighting in the Galley / Lavatory / Cargo / Cabin
• The emergency lighting
• The BMG and pre-recorded audio announcement system
All CMS models indicate:
• A call from the captain, cabin or lavatory
• The detection of smoke in the aft cargo or lavatory
• DC and ACW power availability
• The non-smoking and seat belt sign ON/OFF status
• Lavatory occupancy status
On ATR 600 CMS, additional indications are available:
• No electronic device status
• Cabin temperature
• Maintenance
ATR 600 CMS
The system is operational as soon as 28VDC power is present. No ON/OFF switch has to be manipulated.
There are two computers, one for the CMS, and one for the VIDEO. The GUI (Graphical User Interface) is
managed by the CMS computer. The system initialization is done in 45-50seconds.
GND Service Bus

Calls display
Cabin signs
Navigation bar
Brightness adjustment
ATR 600 CMS

The navigation bar is dedicated to the navigation between pages. Each page can be considered as a tab,
and only one tab can be displayed at a time. The selection of a page is simply done by pressing the
corresponding icon in the navigation bar. If allowed, the icon becomes white and the corresponding page
is shown. Only one icon can be white at a time in the navigation bar
CMS Navigation bar
Screensaver
This page shows a picture freely selectable and loadable. Usually the airline logo is
shown on this page.
Welcome
This page shows a message (For example "welcome on board”); the flight number; the
destination
Cabin Lighting
This page allows managing the cabin lighting
Temperature
This page allows showing the cabin temperature in degrees Celsius and Fahrenheit
Audio
This page allows managing the audio (cabin announcements, music...)
First select the audio file from the list, then play / pause / stop.
Video (optional)
This page allows managing the video (See IFE chapter for operation)
Parameters
This icon must be pressed for 3 seconds to validate the selection. 8 types of parameters
are available:
- Airline logo
- Welcome message
- Flight number
- Destination
- Screen saver
- Music
- Pre-recorded Announcements
- Video
The data can be chosen either from the CMS or can be imported from a memory stick
(USB key).
Maintenance
This icon must be pressed for 3 seconds to validate the selection.
It allows having some information regarding the CMS configuration.

Lighting System
Normal cabin lighting is operated from the CMS.
CMS lighting control ATR 600
LATERAL/CEILING : 4 lighting levels are available offering 100%, 50%, 25%, 10% of
intensity. To increase the level light, press to decrease the level light,
press to turn off the lights, press “- “until the four (4) indicators lights
are turned off.
GALLEY : Monitor the galley lighting
When selected, the lavatory light will come on automatically when the
LAV : lavatory door is locked
ENTRANCE : Monitor the rear entrance lighting
CARGO : Monitor the cargo lighting.

Note: A separate lighting is also installed into the rear cargo
compartment
READING : Allows passenger flights to become operational
On ATR 600 CMS two (2) additional lightings are available:

• PSU ambient white
• PSU ambient blue
Either one or the other can be selected.
Ground Service Buses
The power in the cabin is fed with 2 main types of electricity: DC 28V and AC 115V.
When arriving on board the aircraft, both Ground Service Bus commands (DC and AC) should be turned
on.


TWO MINUTES MINIMUM LIGHTING
On ground, if the aircraft is not connected to any power source, it is possible to obtain 2 minutes of minimum
cabin and flight crew compartment lighting.
A light in the flight crew compartment (above the observer seat) together with the forward and aft cabin
EXIT LOCATOR SIGNS (in between LR1 and LR2) will illuminate.
The 2 minutes lights push button switch is located on the panel at the right hand side of the entrance
door.
2 minutes lights switch
Exit Locator signs
2 minutes lighting locations


TAIL PROP
Description
The tail prop is a metallic cylinder installed below the tail in order to avoid the aircraft to tip up in case of
persons (above 7) moving around during off loading, boarding and disembarking and available On ATR 72
only.
Tail Skid
Tail Prop
Installation
• Remove the tail prop from its location.

• Insert the tail prop metal pin into the aircraft tail skid connector
Pre-Flight Check
Flight attendant must always communicate with engineer that the tail prop has been installed before
boarding and disembarking passengers.
IMPORTANT: Pre-flight check and installation of the tail prop is usually a ground personnel duty.
.


AIRCRAFT SYSTEM
Air Conditioning System
The air conditioning system is supplied by air processed through 2 packs which regulate air flow and
temperature as required.
The 2 packs are installed in the main landing gear fairings and operate automatically and independently.
The left pack supplies the cabin and the flight crew compartment, the right pack supplies only the cabin.
Note: If one pack is inoperative, the other one supplies both compartments through the mixing chamber.
PACK PACK
1 2
AC packs view
Air ventilation:
Conditioned air is blown into the cabin by outlets ramps located under the overhead lockers. It is then
evacuated through guides along the cabin side walls at floor level. A part of it is re-circulated by the fans,
the other part being evacuated overboard through the outflow valves installed in the rear under floor.
Air circuit

Temperature Control
The system is designed to regulate and limit the temperature of the air discharged from the packs. The
temperature is controlled either automatically or manually only by the flight crew by setting the
compartment temperature selectors on the COMPT TEMP PANEL (compartment temperature panel)
Air conditioning pack left hand side pack right hand side Air conditioning
The Flight Attendant has no possibility to control the cabin temperature. However, on ATR 600 the cabin
temperature can be display on the CMS by pressing the temperature icon on the navigation bar. The
temperature shows in degrees Celsius and Fahrenheit.
Cabin Temperature icon on CMS navigation bar .
Cabin Temperature display on CMS.

SMOKE WARNING SYSTEM
Four smoke detectors are located on board the aircraft:

• One in the FWD cargo compartment ceiling (For detection in the FWD cargo compartment)
• One under the FWD cargo compartment floor - not visible to the crew (For detection in the
electric/electronic systems)
• One in the AFT cargo compartment ceiling (For detection in the AFT cargo compartment)
• One in the AFT cargo compartment ceiling panel - not visible to the crew (For detection in the
lavatory)
AFT cargo compartment smoke Lavatory smoke detector duct

detector
The whole system can be tested from the flight crew compartment only.
As part of the pre-flight checks, the Flight Attendant will visually inspect:
• The AFT cargo compartment smoke detector
• The lavatory smoke detector duct (Duct leading to the smoke detector).

Activation
If smoke is detected in any area, the system provides Continuous Repetitive Chime (CRC) warning and
visual indications on the alerting window of the central instrument panel in the flight crew compartment. The
pilots can silence the aural indications by pressing the "Master Caution” button,
However, the visual warnings will only extinguish when smoke is no longer detected in the area. When
smoke detection warning system active flight crew and flight attendant must follow fire procedure refer to
FAM 12A.20.3
Flight crew compartment smoke alerting window ATR 600
FWD Cargo Compartment Smoke Detectors
If smoke is detected in the forward cargo compartment or electric/electronic bay, the system gives CRC
and visual warning to the flight crew members only.
AFT Cargo Compartment and Lavatory Smoke Detectors
If smoke is detected in the AFT cargo compartment or the lavatory, the system gives CRC and visual
warning to the flight crew members and visual warning only on the CMS to the Flight Attendant members.
smoke detector light on CMS

AFT Cargo Compartment Extinguisher Connector
The aft cargo area of the aircraft being difficult to access, an extinguisher connector located near the FAP
has been installed. By discharging the halon extinguisher completely through this connector, the halon gas
flows from the two diffusers, located in the ceiling of the AFT cargo compartment.
The warning light on the FAP will only extinguish when smoke is no longer detected in the area.
Aft cargo
compartment
extinguisher
diffuser
Aft cargo compartment extinguisher

connector
Lavatory Automatic Fire Extinguisher
The lavatory waste bin is equipped with an automatic fire extinguisher that contains 120g of chemical
product Bromotrifluoromethane (Halon 1301 - CF3 Br)
Lavatory waste bin

automatic fire
extinguisher

Activation
If there is a fire in the waste bin, the fire extinguisher operates automatically.
When the temperature reaches approximately 78°C (17 4F) the plug installed in the end of the discharge
tubes melts and lets the agent flow into the waste bin.
IMPORTANT: Due to the difficulty to access the lavatory automatic fire extinguisher a daily check is
normally done by engineering.
According to operator standard procedures, the Flight Attendant could be asked to perform the pre-flight
check as well (checking that the plugs on the extinguisher nozzles are still in place).
In all cases Flight Attendant must always check that the waste bin flap cover is properly closed.

OPERATION MANUAL
PART E – FLIGHT ATTENDANT MANUAL
NORMAL & EMERGENCY PROCEDURESATR 42-600
EMERGENCY LIGHTING SYSTEM
The emergency lighting system has the purpose to guide the aircraft occupants to the exits in case
of essential power failure. In case of activation, the system has a 10 minutes’ capacity.
Description
The emergency lighting is composed of the following equipment:
◄ EXIT ► EXIT SIGNS located in the aisle in the overhead position. They show
the direction to the next exit.
EXIT LIGHTS located beside the emergency exit doors. They show
the position of the exit.
EMERGENCY CEILING LIGHT to illuminate the aisle.
PHOTOLUMININESCENT FLOOR PROXIMITY EMERGENCY ESCAPE PATH

MARKING based on the use of a material which is able to store natural or electrical
light energy and to restore this energy gradually in the form of light in the dark. The
minimum "rechargeable” time recommended before each flight is 15 minutes in order
to obtain full lighting in case of an emergency evacuation.
EXTERNAL EMERGENCY LIGHTS located on the fuselage adjacent to each

exit, and at the bottom of the entrance door stairs.
Document No: OM-01-00-401 Revision: 02 Date: 01-Jun-19 Page: 12A.13.1

Location
Emergency lights location
Note: The emergency light location may vary according to aircraft versions
Emergency lights switch (Flight crew compartment overhead panel)
Emergency lights activation button on CMS
Activation
The emergency lighting system will activate automatically in case of power failure, if the toggle switch in
the flight crew compartment overhead panel is on the ARM position.
The emergency light can also be activated by the flight crew by setting the switch to "ON” or by the Flight
Attendant by pressing the "EMER. LIGHT” guarded push on the CMS. The emergency lights activation
from the CMS is possible regardless of the switch position in the flight crew compartment.

OXYGEN SYSTEM
Description
The system is gaseous and consists of a main high-pressure cylinder located in the flight crew
compartment, behind the Captain‘s seat.
This oxygen cylinder supplies the flight crew members through Quick Donning Masks and the passengers
through individual masks.
The oxygen cylinder is of a variable capacity according to the ATR aircraft type (See chart table), and the
oxygen system capability allows supplying the passengers with a continuous diluted flow for duration of 30
minutes.
The Flight Attendant members use a portable unit (Bottle stowed under each Flight Attendant seat) when
in need for oxygen.
Activation
Passenger Oxygen System
When the cabin altitude reached 10.000 ft, a red visual light and an aural warning will come on in the flight
crew compartment.
There is no cabin mask drop out system. When oxygen is needed, the flight crew members will activate
the flow of oxygen manually by pressing the "PAX SUPPLY” push button.
Oxygen supply control (Flight crew compartment overhead panel)
The PAX SUPPLY valve controls the flow of oxygen into the cabin.
Aircraft oxygen
supply

ATR 600 SERIES:

• The supply is for 25% of passengers
• The oxygen is distributed to modules installed between the passenger service unit, every second
row
• Each module contains 1 oxygen mask
• The oxygen module is opened with a MRT
The flow of oxygen is started at each module by pulling on the mask (pin coming out and flow indicator
green) and can be interrupted individually at each module by replacing the pin, or collectively from the
flight crew compartment by turning the PAX SUPPLY off.
Diagram Oxygen Module

ATR 600 MRT in

oxygen module
O2 flow
indicator
ATR 600 oxygen mask

Pin
ATR600 oxygen module opened
IMPORTANT:
The ATR aircraft is flying at a maximum ceiling altitude of 25 000 Ft, at which the average Time of Useful
Consciousness is 2 minutes for an active person and 3 minutes for a passive one.
In case of rapid decompression, the initial Flight Attendant action should be to sit down, secure themselves
and get on oxygen using their respective portable bottles and masks.
An emergency descent will be initiated by the flight crew.
When the emergency descent has been completed and a safe altitude has been reached, the flight crew
should activate the flow of oxygen for the cabin and notify the Flight Attendant members that it is safe to
walk around the aircraft.
Flight Attendant members should remain on oxygen (This is to prevent any symptoms of hypoxia during
the cabin walk around) and assist where necessary.
The standard supply of oxygen (25% of passengers on ATR 600 series) is sufficient for Flight Attendant
to distribute only to those passengers that could be in need of oxygen at that time
INADVERTENT CABIN MASK DEPLOYMENT

On ATR 600 series, inadvertent cabin mask deployment may occur in case of heavy turbulence or hard
landing. In these circumstances, Flight Attendant should not attempt to restore the mask into the oxygen
module.

Flight Attendant Oxygen System
Each Flight Attendant member is equipped with a 120L portable oxygen bottle, stowed under the Flight
Attendant seat. One bottle permits a continuous diluted flow to one crew member at 13 000 ft for a duration
of 30 minutes on Hi-flow at 4 liters per minute.
Activation:
1. Connect the sterile mask to the appropriate fitting (if required)
2. Fully turn on the ON/OFF tap value anti-clockwise
3. Ensure the oxygen is flowing into the mask
NOTE: The oxygen will only flow when both conditions are met, mask connected + bottle tap valve opened.
Flight Crew Oxygen System
The oxygen masks are of the quick donning inflatable harness type (EROS), stowed in a container at each
flight crew station and observer station, and next to the smoke goggles stowage:
• The mask can be donned with one hand.
• A regulator is incorporated in each mask.
• A blinker displays a yellow cross when there is O2 flow and black when there is no O2 flow.
• An N/100% rocker controls the delivery of diluted (N) or 100% oxygen (100%).
• A TEST/RESET push button permits testing of the oxygen flow without removing the mask from
its container
TEST/RESET push Blinker Release clips
Smoke goggles
The quick donning mask can be used in case of depressurization, or emissions of smoke or noxious gases
together with the smoke goggles:
• During decompression, with the “N/100% rocker” set to "NORMAL”, the user breathes a mixture
of cabin air and pure oxygen
• In a smoke contaminated atmosphere, the user will select the “N/100% rocker” to “100%” for pure
oxygen supply and activate the “EMERGENCY” selector for continuous flow, together with the
donning of smoke goggles
Oxygen is provided to the 2 flight crew members plus 1 observer (Or Flight Attendant) for duration of 120
minutes at demand flow.

HOW TO USE THE FLIGHT CREW COMPARTMENT OXYGEN QUICK DONNING MASK:
1. Squeezing the red release clips unlocks the container doors. It also enables automatic inflation
of mask harness when extracted from its container
2. Adjust the mask on the face and release the clips. The masks will automatically fit to the face.
Donning of the oxygen Quick Donning Mask
NOTE 1: It is important for Flight Attendant to be familiar with Quick Donning Mask operation
as they could be in the flight crew compartment area when an emergency happens.
NOTE 2: A lengthened hose is provided on the observer mask enabling access to the
forward cargo area with the mask on.


IN-FLIGHT ENTERTAINMENT SYSTEM
Audio And Optional Video On ATR 600 CMS
Description
USB Sockets
CMS USB sockets
The front panel of the CMS regroups following items:

• 15 inches’ touch screen
• DATA USB socket used to connect a memory stick for the download of CMS data
• VIDEO USB socket used to connect a memory stick for the download of VIDEO data (Video
files, Software Update (VIDEO))
• Reset switch. By inserting the tip of a pen it restarts the software.
Activation
The system is operational as soon as 28VDC power is present. No ON/OFF switch has to be manipulated.
The system initialization is done in 45-50seconds.
At power up, the system enters in an initialization phase (boot) where different screens are shown:
1. System loading
2. Blank screen for the operating system to start (10seconds)
3. ATR logo with a progress bar showing the system component initialization.
4. Final application main screen (black and white)
CMS initialization Dhase 3CMS initialization Dhase 4

Audio Page Selection
The audio page is activated by pressing the corresponding icon in the navigation bar.
The audio page allows control and display of cabin announcements and music.
CMS navigation bar-audio command
CMS Audio page
Audio Display
1. Select the announcement or music file

2. Play
Note: If a new file is selected or a video is played, the audio stops automatically.
To load an audio content data:
Refer to "load a video content data” below.
Optional Video Page Sélections
The video page is activated by pressing the corresponding icon in the navigation bar.
NOTE: The Video systems shall not be operated (CDUs shall not be deployed) before both aircraft
engines are running.
The video page allows control and display of video.
CMS navigation bar-video command

Video Display
CMS video page

To diffuse a video content:
1. Select the file in the list
2. Select "screen crew”. This preview mode is only seen on the CMS screen and allows viewing
the video file and selecting a scene before sending it to the cabin.
3. Select "send to pax” command to send the selected video file to the cabin.
Note: The "screen pax” displays the video of the cabin monitors to the CMS screen.
The video file can be played, paused, stopped, fast forward or backward using the relevant commands.
The volume (10 different levels) and brightness (4 different levels) can also be controlled from the CMS
screen.
Note: To select a new file, the current video file has to be stopped
CMS navigation bar-parameters command
To load a video content data:

1. Select the "parameters” icon from the navigation bar for 3 seconds
2. Select the "video” parameter page

CMS parameters video page
a) To copy a data from the memory stick to the CMS:

1. Place the memory stick into the USB socket
2. Select the data file(s) from the USB KEY column
3. Press "Copy”
Note: If the copy has failed, press "refresh” and try again
b) To delete a data from the CMS column:
1. Select the data file(s) from the CMS column
2. Press "Delete”

COMMUNICATION
Cabin Signs
Description
Two pictograms for “NO ELECTRONIC DEVICE” and “FASTEN SEAT BELT” signs can be found on each
PSU (With No smoking placards next to the air vents).
Cabin “No-electronic device” and “Fasten seat belt” signs

In the lavatory LSU, the “FASTEN SEAT BELTS” sign has been replaced by a “RETURN TO SEAT” sign.
Activation
Lavatory Return to seat sign

The “FASTEN SEAT BELTS” and “RETURN TO SEAT” signs as well as the “NO SMOKING” cabin signs
are controlled from the flight crew compartment. When any cabin sign is selected, it is accompanied by a
single HI chime in the cabin.
No-smoking and Fasten seat belts control switches

(Flight crew compartment overhead panel).

Interphone and Public Address System
Cabin Interphone System
To facilitate the communication on board, the ATR 42 and 72 is equipped with 1 cabin interphone handset
located at the rear of the aircraft at the main Flight Attendant station area. As an option and on ATR 72 only
an additonal and identical cabin interphone handset can be installed in the forward area, next to the front
cabin drew station
PA and Interphone System PA and Interphone System

(Rear 42-600) (FWD ATR 72-600)
Flight Crew Compartment System
The flight crew compartment is equipped with:

• 2 flight crew compartment audio control panels located on the central console (inboard
each flight crew seats)
• 3 headsets, one for each flight crew and one for the observer

2 flight crew compartment microphones located outboard each flight crew seats and one observer
microphone located above the observer seat
Flight crew Flight crew compartment audio control panels

compartment
microphones
Flight Crew Compartment Interphone and Public Address System

Cabin Interphone Handset Description
The Flight Attendant interphone handset provides the following functions:

• Passenger Address
• Interphone service between cabin and flight crew compartment.
It is composed of:
• A fixed cradle with control buttons and “in use” Indicator lights (One light for each function)
• A handset with a “Push-to-talk” button (PTT)
Interphone and PA system summary
Type 1
Normal call « CALL » + PTT
Emergency call « EMER » + PTT
P.A « PA » + PTT
Interphone System
The cabin and flight crew interphone system allow the making and receiving of calls between the
Flight Attendant station(s) and the flight crew compartment.
Receiving a Call from the Flight Crew Compartment
FLIGHT CREW CALL INDICATIONS:

When the flight crew makes a call to the cabin, the following signs appear:
• One Hi chime in the cabin
• Flight crew compartment indicator light on the CMS
Flight crew call indicator ATR 600CMS

EMERGENCY CALL: FLIGHT CREW COMPARTMENT TO CABIN

The flight crew compartment interphone system does not have a specific command to make an emergency
call to the cabin. Therefore, it is common procedure for the flight crew to signal the emergency by calling 6
chimes
ANSWERING THE FLIGHT CREW CALL:

To answer a call normal, the Flight Attendant should:
1. Pick up the handset from the cradle
2. Press the “CALL” button The line indicator confirms the line activation(Green)
3. Press and hold the “Push-to talk” button before speaking
4. Hang up the handset for system reset (All lights will go off)
Line indicator ATR 42 600

Line Indicator ATR 72 600
Handset and Push

To Talk button all
ATR

Calling From the Cabin

The Flight Attendant members can contact the flight crew compartment either in normal or emergency
mode.
NORMAL CALL: CABIN TO FLIGHT CREW COMPARTMENT
2. Press the “CALL” button The line indicator confirms the line activation (Green)Press and hold the
“Push-to talk” button before speaking
When making a NORMAL call to the pilots, the indications inside the flight crew compartment are a
repetitive continuous Hi-Low chime and a CALL light that illuminates in blue on the overhead panel.
The pilots will press the reset button to cancel the Hi-Low chime and the light, and answer the call using
their microphone.
Flight Crew
compartment normal Passenger Address Emergency call line indicator ATR
call indicator ATR 42/72-600
42/72-600
EMERGENCY CALL: CABIN TO FLIGHT CREW COMPARTMENT

2. Press the "EMER” button on ATR 600
3. Press and hold the "Push-to talk” button before speaking
When making an EMERGENCY call to the pilots, the indications inside the flight crew compartment are the
same than for a NORMAL CALL (a repetitive continuous Hi- Low chime, a CALL light that illuminates in
blue on the overhead panel) with the addition of an EMER light that illuminates in red on the ATR 600 only.
The pilots will press the reset button to cancel the Hi-Low chime and the light, and answer the call using
their microphone.
Flight Crew compartment

emergency call indicator
ATR 42/72- 600

ADDITIONAL OPTIONAL HANDSET ATR 72-600
• A supplementary “ ATT “ command is found on both cabin interphones handsets for calls from
cabin to cabin.
• Two call identification lights, one white (flight crew compartment call) and one green (flight
attendant call) are installed next to the handset.
• All calls (Normal or Emergency) coming from the flight crew compartment will display the same as
described before (Hi-Chime + Flight crew compartment light on CMS) with the addition of the white
light next to handset.
• An emergency call from any flight attendant station will override a call already engaged by the other
cabin station.
• Calls from cabin will only be the normal mode (no emergency). It will display the green indicator
light next to the handset.
• When calling from the front to the rear, the ATT call light will display on the CMS.
NORMAL CALL: CABIN TO CABIN

2. Press the “ATT” button The line indicator confirms the line activation (Green) Press and hold the
“Push-to talk” button before speaking
ANSWERING CALL FROM CABIN

To answer a call normal, the Flight Attendant should:
2. Press the “ATT” button the line indicator confirms the line activation (Green)
3. Press and hold the “Push-to talk” button before speaking

Public Address System
The Passenger Address (PA) system distributes the PA related announcements from the flight crew
compartment, or the Flight Attendant station(s) to all assigned passenger’s loudspeakers (cabin and
lavatory).
Activation:

2. Press "PA”, the indicator line confirms the line activation (Green on ATR /600)
3. Press and hold the "Push-to talk” button before speaking
PA with a higher priority interrupts a PA announcement from a source with a lower priority. The
priority is as follows:
Level 1 Highest priority Flight crew compartment PA
Level 2 Flight Attendant handset PA
Level 3 Lowest priority Video and entertainment sounds
PA priorities
PA indicator ATR 600
Passengers Call
Passengers can call the Flight Attendant from the cabin PSU or from the lavatory LSU.
Passenger Call From The Cabin
When the passenger initiates a call from the Passenger Service Unit (PSU), the following signs appear:
• One Hi chime
• Amber light above passenger seat on PSU
• Forward, or mid, or rear passenger indicator light on CMS ATR 600

Pax cabin call CMS indicator ATR 600
Passenger call activation can only be reset at the PSU where it has been initiated from, by pressing the call
button again.
Passenger Call from Lavatory
When the passenger initiates a call from the Lavatory Service Unit (LSU) the following signs appear:
• One Hi chime
• Red light indicator on LSU inside the lavatory
• Lavatory indicator light (Amber) Lavatory call activation can only be reset from the LSU by
Lavatory call CMS indicator ATR 600
Pilot Communication Hatch
Since the flight crew compartment windows do not open, a pilot communication hatch (Document door) is
located at the forward LHS of the fuselage, immediately below the captain’s side window.
It is provided to ease the communication and documentation exchange between the ground personnel and
the flight crewmembers without the ground personnel having to access the passenger cabin.
Flight crew compartment document door


DOORS AND EXITS
Type and Location
All emergency exits are operable from inside and outside of the cabin. ATR 42 standard aircraft are
equipped with:
• 1 flight crew compartment hatch
• 2 type "III” emergency exits located at the front of the aircraft
• 2 type "I” door located at the rear of the aircraft (cabin doors)
•
Note: The cargo door is not considered an emergency exit.
Cargo door (Not an emergency exit)

Flight crew compartment escape hatch
R1 (Type III emergency exit)
Standard ATR 42/72 doors/exits top view

Emergency Exit on Terrain are: Entrance door, Service door and Forward Emergency Exit LHS and RHS.
Emergency Exit on Ditching are: Forward Emergency Exit LHS and RHS and One aft door which is not
under water line (Entrance door or Service door.)
Before Opening Exit: FA should check the outside condition that free from fire, obstacle. If the aircraft
land on water, FA must ensure that the exit must be above the water level.
Type lll emergency exit

Cargo door (not an (L1)
emergency exit) Type l entrance door
(L2)
Hatch
Doors and exits left hand side view
Doors and exits right hand side view
The left hand side cabin door called the "entrance door” is the door from where the passengers board and
disembark from the aircraft.
The right hand side cabin door is the "service” door and is used by ground staff (catering and luggage
essentially).
EXITS SIZE DISTANCE FROM SILL TO GROUND
Flight crew compartment

0.51 m x 0.48m (20” x 19”) 3.18m (10.45')
emergency hatch
Forward type III exits 0.91m x 0.51m (36” x 20”) 1.80m (5.9')
Entrance door 1.75m x 0.82m (68.8” x 28.5”) 1.35m (4.4')
Service door 1.27m x 0.69m (50” x 27”) 1.35m (4.4')
The cabin doors/exits, being lower than 1, 83 meters (6 Feet) from the ground, they are not equipped with
any evacuation devices.

Flight Crew Compartment Doors
Flight Crew Compartment Doors Control Panel
All doors are continuously monitored by micro switches. A test and alert panel is located in the flight crew
compartment on the overhead panel.
Doors control panel (Flight crew compartment)
The doors panel enables the flight crew to control the cabin and cargo doors status: LOCKED or
UNLOCKED.
The SW TEST pushbutton enables to test the micro switches system on cabin door and service door and
check that the alerts are active
Flight Crew Compartment Exit
One plug type hatch located in the flight crew compartment roof is provided as an emergency exit for the
flight crew. Steps are provided for hatch access and one escape rope is stored in a compartment on the
corridor RHS.
Assist Handle
Escape hatch location
Operating handle
Drain hoses Electric plug
Escape hatch inside view

FLIGHT CREW COMPARTMENT HATCH OPENING FROM INSIDE:

1. Pull and disconnect drain hose
2. Disconnect the electric plug
3. Grab the assist handle in order to secure the hatch
4. Unlock the hatch with the hatch operating handle
5. Pull the hatch, it will fall inside the flight crew compartment
6. Clear the hatch away from the escape route
7. Remove the escape rope stowage cover
8. Throw the escape rope outside
In an emergency, ignore step 1.
FLIGHT CREW COMPARTMENT HATCH OPENING FROM OUTSIDE:
1. Press on the flap cover
2. Grasp the lever and pull
3. The hatch will fall inside the flight crew compartment
Escape hatch outside view
ESCAPE ROPE:
The 5, 3 m (17, 38 feet) escape rope is stored under the hatch on the electric rack (Right hand side).
The rope and its bracket can support a load of 450 Kg (992, 08 pounds) and is equipped with "grip /
thrust” washers to avoid free fall.
Escape Rope use

Cabin Doors and Emergency Exits
Entrance Door
The type I entry door is located at the rear LH side of the aircraft. The entry door is an outward opening
type door with a net opening of 64 centimeters (25, 19 inches) wide and 1, 73 meter (68, 11 inches) high.
Adjustable
handrail
Safety pin
Folding handrail/
assist handle
3 door locking
indicators
Door control
handle Emergency light
Assist handle
Entrance door opened, outside view

Attached to the integrated stair structure is a folding handrail which, by means of a linkage to the fuselage
structure automatically erects when the door is opened.
On ATR 600 series a second adjustable handrail erects automatically when opening the door, providing
that the rail safety pin is in "ground” normal position.
Assist handle
Folding handrail/
assist handle
Emergency light
Adjustable handrail
Door control handle

3 door
locking
indicators Safety pin
Entrance door closed, inside view
Safety pin position on ground Safety pin position in flight (Handrail

(Handrail up when opening the door) down when opening the door)

Entrance Door Normal Mode Operation

OPENING FROM OUTSIDE:
1. Pull the door control handle/lever downward, the door locking indicator turns stripy red and white
2. Restrain the door falling outward and downward
Entrance door closed, outside Entrance door control handle/lever opened

view
Note on opening the Entrance door from outside:

Difficulties may be encountered for opening the entrance door from outside. This will arise only, when all
aircraft doors and exits are closed, and if:
- First case, GPU connected to the aircraft: A strong extract fan runs automatically in order to
cool down the avionic/electric and electronic systems. This fan creates suction in the flight
crew compartment, cabin and cargo (deflating) and the aircraft is in fact depressurizing itself
on the ground
- Second case, Air Conditioning Unit (ACU) connected to the aircraft: It will slowly pressurize
the aircraft on the ground (inflating)
To equalize pressure and release the door:
• Slightly open the service door (from outside). Move the door handle slowly (enough for the vent
flap to open and equalize pressure) since opening fully and quickly could make the door popping
out fast, with risks of injury for the operator
OR
• Request for ACU/GPU to be switched off and wait 2 to 3 minutes (the pressure will equalize
through the doors seals)
Recommendations to avoid these difficulties:

Always keep the flight crew compartment document door opened (Maintenance or flight crew
responsibility)

CLOSING FROM OUTSIDE:

1. Lift the door and bring it upward against the fuselage
2. Push the door control handle/lever upward to lock the door
3. Check the green locking indicator to ensure correct locking of the door
1 door locking indicator
Entrance door control

handle/lever closed
OPENING FROM INSIDE:

1. Put the safety pin in place
2. Lift the door control handle upward
3. Push the door outward
4. Restrain the door outward movement with the handrail on the LHS of the door
CLOSING FROM INSIDE:

1. Pull the door upward using the handrail on the LHS of the door
2. Push the door control handle downward until the door is completely locked
3. Check the 3 green locking indicators to ensure correct locking of the door
4. Remove the safety pin* from the handrail RHS and stow it in the appropriate stowage
NOTE: On ATR 600 it is crucial on all flights to remove the pin after closing the door, if the pin is
not removed and the door is opened in an emergency situation, the handrail will not fall to a lower
position and the evacuation will be slowed down

Entrance Door Emergency Mode Operation

There is no difference in opening the entrance door in emergency mode, as long as the safety pin has
been removed from the handrail and placed in its "in flight location”.
1. Lift the door control handle upward
3. The handrail will lower automatically
Entrance door with

adjustable handrail down
(Emergency mode)
Caution: When open the Entrance door, Restrain the outward movement with handrail ( the door is not
slammed and broken )
Optional Forward LHS Passenger Door
ATR offers the option to install an entry door and a built-in stair at the left hand side forward area, instead
of the cargo door.
This type I entry door is an outward opening door with a net opening of 92 centimeters (36,22 inches) wide
and 1,81 meter (71,25 inches) high.
The door will be used for boarding and disembarking, and is not an emergency exit.
If this door is installed, the forward left cargo compartment will then be suppressed and access to the
forward right hand side cargo compartment only possible from outside.
Note: On a few aircrafts, the left hand side type III exit (L1) is located further down the cabin (At wings
level).

1. Rotate the door operating handle aft ward
2. Push the door outboard and forward
3. The door will lock against the fuselage

Service Door
The type I service door is located at the rear RH side of the aircraft. The service door is an outward and
forward opening type door with a net opening of 69 centimeters (27,16 inches) wide and 1,27 meters
(50inches) high.
Door frame securing handle
Door control handle
Door assist handle

Safety pin lock
Safety pin in flight
stowage
2 door locking indicators
Service door inside view
Note:
A safety pin is available and can be inserted (from inside only) next to the door handle in order to block it.
With the pin inserted, the service door cannot be opened from outside.
The pin must be used on ground only and must be removed before flights, so that the door can be
opened more rapidly in case of emergency.
Caution :
When open the service door ,do not hold the door handle, but push the part of the door
Because it will damage the lock and the door will not be safe.

Service Door Normal Mode Operation

OPENING FROM OUTSIDE:
1. Rotate the door operating handle forward
2. Open the door and rotate it forward
3. The door will lock automatically against the fuselage
4. When the door is opened, it releases out a fuselage hook in order for the door handle to engage
into the hook
Door vent
Fuselage Hook
Door operating handle
1 Door locking indicator
Fuselage hook holding door

Service door outside view handle
CLOSING FROM OUTSIDE:

1. Push the gust lock button
2. Bring the door backward and into the door frame
3. Rotate the door operating handle rearward
4. Check the green locking indicator, to ensure correct locking of the door
Gust lock push button

ATR 600
Note: The door vent located on top of the service door (And visible from outside) prevents the fuselage
pressurization to an unsafe level.


Remove the safety pin if inserted
1. Secure yourself by holding the door frame securing handle
2. Pull the door control handle towards self to allow rotation movement
3. Rotate the door control handle forward to unlock the door
5. To lock the door against the fuselage, engage the door operating handle
6. (Outside part) into the fuselage hook
CLOSING FROM INSIDE:

2. Push the gust lock button to unlock the door
3. Pull the door inward to the door frame
4. Rotate the door control handle rearward
5. Check the 2 green locking indicators to confirm the correct locking of the door
6. Put back the safety pin if necessary (If leaving the aircraft for instance).
Service Door Emergency Mode Operation

Same as normal opening from inside:
The safety pin has not been inserted since this is an inflight situation.
2. Pull the door control handle inward to allow rotation movement
3. Rotate the door control handle forward to unlock the door
5. To lock the door against the fuselage, engage the door operating handle (Outside part) into
the fuselage hook.

Forward Emergency Exits (Type III)
Flaps Cover Exit handle
Assist handle
Forward emergency exit outside view Forward emergency exit inside view
Forward Emergency Exit Operation

1. Using both hands, grab the exit control handle and assist handle
2. Pull the control handle to release the door
3. Pull the emergency exit inward
4. Throw the exit outside the aircraft
Note: To open the emergency exit from outside, push on the flap cover and the unit will fall into the cabin
Forward emergency exit operation

Evacuation Route
On Terrain the evacuation route is through:

- Forward emergency exit LHS and RHS
- Entrance door
- Service door
On ditching the evacuation route are through:

- Forward emergency exit
- The aft door which is above water line, either Entrance door or Service door.
Evacuation Route Other Than Cabin
Flight Crew Compartment Exit

(Escape Hatch)
Note: Flight crew compartment exit are not primary emergency exit, it only used
when flight crew cannot reach cabin area or if all cabin area exit blocked

EMERGENCY EQUIPMENT
Emergency Equipment ATR 42-600 (PK-TVI)
Emergency Equipment ATR 72-600 (PK-TVM)

Emergency Equipment ATR 72-600 (PK-TVE)

NORMAL & EMERGENCY PROCEDURES
Normal Communication Method Procedures
Normal Operating Procedures
FROM TO METHOD REMARKS

CABIN FLIGHT “CABIN READY FOR BOARDING” FA-1 shall report to Flight Crew
DECK
- Coordinate with engineer to uninstall Tail
After boarding is completed, FA.1 to
Prop ( ATR 72-600 )
FLIGHT the Flight Deck
CABIN - FA-1 shall coordinate with FA-2 for cabin
DECK “ALL PASSENGERS AND
readiness before closing the door
DOCUMENTS ARE COMPLETED”
- FA-1 shall report to the Flight Crew
FA-1 shall:
- make sure Tail Prop on board
- CLOSE and LOCK the Entrance door
then check the locking indicator,
Using PAS: - check the locking indicator of the Service
FLIGHT
CABIN “FLIGHT ATTENDANT DOOR door
DECK
CLOSE and LOCK” - make sure the safety pins of the both
door have been removed and stowed
FA2 CLOSE the Cabin to Cargo door and

report to FA 1
Using interphone
“DOORS CLOSED AND LOCKED” FA-1 shall report to the Flight Crew
( ATR 42-600 )
FLIGHT
CABIN
DECK
“DOORS CLOSED AND LOCKED,
TAIL PROP ON BOARD”
( ATR 72-600 )
FLIGHT Using interphone
CABIN FA-1 shall report to the Flight Crew
DECK “CABIN READY FOR TAKE-OFF”
Using PAS: all Flight Attendant must take their
FLIGHT
CABIN “FLIGHT ATTENDANT, TAKE OFF assigned seat and fasten the seat belt and
DECK
STATION” shoulder harness
The Flight Attendant 1 announces that the
seat belt sign is off and reminder
FLIGHT FASTEN SEAT BELT sign turned
CABIN passenger to keep their seat belt fastened
DECK OFF after take off
when they are seated. Flight Attendant
may begin duties at this time.
When Initial descent has begun: Flight Attendant must check cabin, secure
FLIGHT
CABIN “FLIGHT ATTENDANT, PREPARE galley and lavatory, and ensure safety
DECK
FOR ARRIVAL” compliance
FASTEN SEAT BELT sign turned ON
The FA must make the before landing
prior to landing
FLIGHT announcement 1 other Flight Attendant
CABIN - Using PAS:
DECK must check the seat belt in their work area
“FLIGHT ATTENDANT, PREPARE
to ensure safety compliance
FOR LANDING”
FLIGHT Using interphone:
CABIN FA-1 shall report to the Flight Crew
DECK “CABIN READY FOR LANDING”

Using PAS:
FLIGHT FA must be seated with seat belt and
CABIN “FLIGHT ATTENDANT, LANDING
DECK shoulder harnesses fastened.
STATION”
- Fasten seatbelt sign still ON
- FA-1 shall open the entrance door.
- Before Opening entrance door FA
should insert the safety pin and then open
Using PAS:
FLIGHT the door.
CABIN “FLIGHT ATTENDANT, DOORS
DECK - Open the service door
MAYBE OPEN”
-Hand over Tail prop to engineer
( ATR 72-600 )
- FA1/FA2 Make announcement to
passengers to remain seated
Using Interphone :
- FA-1 receive confirmation from engineer
tail prop installed ( ATR 72-600 )
FLIGHT
CABIN - Pilot will switch off the Fasten Seatbelt
DECK
sign
“ TAIL PROP ON POSITION”
-Passengers may be disembarked
( ATR 72-600 )
Normal Duties And Responsibilities
Flight Attendant 1
ARRIVAL
BEFORE ARRIVAL
PRE-FLIGHT BOARDING IN-FLIGHT (Final
LANDING (Transit)
Destination)
Briefing FA Greeting Pax at After Flight Crew Make After Make After
Entrance Door Take-Off command ; Landing Landing
When arriving __________ Announcem “Flight Announcement Announcement
on board the ent Attendant, _________ ___________
aircraft, Count the prepare for Fasten Seat Belt
number of Check Arrival” : Fasten Seat Belt Off : Set Light to
If the aircraft passenger on Flight crew - Check and Off : Set Light to Bright Position
not connected board periodically secure galley Bright Position __________
to any power __________ every 20 and lavatory __________ when Flight
Switch On the Check All Flight minutes _________ Crew gives
2 Minutes Document on ______ when Flight Crew command ;
Light Board when Flight gives command ; “Flight
__________ __________ Assist Crew gives “Flight Attendant
- Recheck All Report to Flight FA.2 Command : Attendant Doors Doors Maybe
Emergency Deck “All for pax “Flight Maybe Open” Open”
Equipment Passengers & service Attendant,
-Fulfill Documents Are ______ prepare for Insert the Safety Insert the Safety
“Emergency Onboard” landing”: Pin Pin and open
Equipment Check cabin, And Open the the entrance
Check List galley and Make before entrance door door
Form” Coordinate with lavatory landing
- Received engineer to periodically announcement Open the service Open the
Emergency uninstall the tail every 20 door service door
Equipment prop ( ATR 72- minutes check and __________
Report from 600 ) secure galley. Hand over tail
FA.2 ______ prop to engineer

-Report All When Flight Clear up Check and Hand over tail , after receive
Emergency Crew gives cabin lock Lavatory prop to engineer , the confirmation
Equipment to Command door, after receive the from the
PIC “Flight confirmation from engineer .
__________ Attendant the engineer . ( ATR 72-600 )
Check & Close the door Received ( ATR 72-600 )
Prepare Flight and lock” report Give All
Deck from FA.2 for Report to Flight Document
____________ Make sure tail Crew : Onboard to
Cross check prop on board “Cabin Ready Ground Staff
Cabin, lavatory for Landing” “ Tail Prop on _____________
and galley Close and lock Position “ (ATR Report to Flight
Galley Entrance door -Report to 72-600) Crew :
readiness and check lock Flight Deck _________
____________ indicator , “Cabin Ready “ Tail Prop on
Received remove the for Landing” Give All Position “ (ATR
Catering FOS safety pin to the _________ Document 72-600)
stowage Onboard to _____________
sign and keep Set Light to Ground Staff Disembarking
at stowage Check the OFF / Night __________ Pax in Entrance
__________ service door Position Door
Received lock indicator (Depend on Disembarking ____________
Report “Cabin and remove the Flight Pax in Entrance
Ready for safety pin to the Condition) door Monitoring
Boarding” stowage ________ __________ Cabin Cleaning
from FA.2 __________ process in
Landing Make a note for galley and
Report to PIC Report to Flight Position Next Crew and lavatory
“Cabin Ready Deck “Door ________ seal the galley
for Boarding” closed and container Check Cabin,
__________ locked” One Minute galley, Lavatory
Check the ( 42-600 ) Silent Review readiness
cargo Net is _____________
properly “Door closed
hooked and and locked, tail Coordination
tightened for prop on board with Ground
the flight. ” Staff for
( 72-600 ) Boarding Time
Close the __________
service door Briefing ABP, -Received
,check the Pax last row Report “Cabin
locking Check galley Ready for
indicator and and lavatory Boarding” from
insert the (locked ) FA.2
safety pin __________
Do Welcome Report to PIC
5 minutes and safety “Cabin Ready
before boarding demonstration for Boarding
perform equipment
Security Check announcement 5 minutes
at Galley Area before boarding
and lavatory perform security
check galley
and lavatory

Report to check and Report to Flight

Flight Crew secure galley Crew Cabin
Cabin and lavatory Security Check
Security ______ is done
Check is done - Received _____________
____ Report “Cabin
Ready for Check &
Check & Take-Off” from Prepare
Prepare FA.2 Document
Document -Report to PIC
“Cabin Ready
for Take-Off”
____________
Take-Off
Position
____________
One Minute
Silent Review
Flight Attendant 2
ARRIVAL
BEFORE ARRIVAL
PRE -FLIGHT BOARDING IN-FLIGHT (Final
LANDING (Transit)
Destination)
FA Briefing Greeting Pax at After Take-Off Flight Crew when Flight when Flight
___________ 1st Row Announcement command ; Crew gives Crew gives
check ___________ ( ATR 72-600 ) “Flight command ; command ;
Emergency ___________ Attendant, “Flight “Flight
Equipments Brief pax at prepare for Attendant Attendant
From forward emergency Prepare Galley Arrival” : Doors Maybe Doors Maybe
to aft cabin windows with FA.1for -check cabin Open” Open”
area Serving __________
Report to FA.1 Serve Welcome ___________ Make Make
service Flight Crew Announcement Announcement
Check and Check cabin, Command : remain seated remain seated
prepare cabin When Flight Crew galley and “Flight ( ATR 72-600 ) ( ATR 72-600 )
readiness gives Command lavatory Attendant,
___________ “Flight periodically prepare for
Attendant Close every 20 landing” : Disembarking Disembarking
check and the door and minutes ___________ Pax at forward Pax and
prepare lock” ____________ cabin standby at
Lavatory FWD to AFT : ___________ forward cabin
(check the Close the cabin Clear up cabin -Check Cabin __________
availability of to cargo door _____________ -Check Check cabin
ashray) Galley & FWD to AFT Check cabin
___ Report to FA1 Make sure Lavatory - No Pax Forward to
______________ Cabin to Cargo -Unlocked -No Cabin aft :
Prepare Galley, Safety Door Closed Cabin to Baggage left in - No Pax
Coordination Demonstration and Locked all Cargo Door the cabin -No Cabin
with Caterer and Equipment the time during __________ baggage left on
____________ at First Row. Flight the cabin
____________ ________

- Report to -Report to
FA.1 for Check cabin for FA.1 “Cabin Make a note for Prepare the
catering supply compliance. Ready for Next Crew, Seal Cabin, Lavatory
landing” Container. and Galley
Report to FA.1 Check and ____________
“Cabin Ready secure galley Landing
for Boarding” Position Report to
___________ Check, close __________ FA.1
5 minutes and lock the “Cabin Ready
before boarding lavatory door One Minute for Boarding”
perform ___________ Silent Review _____________
Security Check -Report to FA.1
at fwd to aft “Cabin Ready 5 minutes
cabin area and for Take-Off” before boarding
Report to FA 1 ___________ perform
Take-Off Security Check
Position at fwd to aft
___________ cabin area
One Minute
Silent Review
Emergency Communication Method
Emergency Operating Procedures
CALL/ NORMAL ALTERNATE

FROM TO REMARK
CONDITION METHOD METHOD
- Given when
emergency occurs in
flight and preparation
Via PA: “FA-1 for emergency
FLIGHT REPORT TO At least 6 chimes landing is to be
CABIN made.
DECK THE FLIGHT of attendant call
DECK” - FA-1 must
EMERGENCY proceed to the Flight
CALL Deck immediately.
FA-1 directly Communication - Given when

FLIGHT emergency occurs in
CABIN enters to the using interphone
DECK the cabin
Flight Deck by press “EMER”
Briefing at Flight Attendant 2
CABIN CABIN
GALLEY standby at Galley
Use interphone
report to the
Flight Deck
“CABIN Note: if there is Given after all cabin
FA-1 personally
READY FOR FLIGHT no respond from preparation for
CABIN enters to the
EMERGENCY DECK flight crew, wait emergency is
Flight Deck
LANDING” 5-10 seconds, completed.
attempt one
more CALL
button

- Given as soon
as the landing gear is
selected.
- All FA shall
EMERGENCY FLIGHT
CABIN Using PAS Interphone FA-1 immediately take
STATION DECK
their emergency
station and fasten
the seat belt and
shoulder harness
- F/A shout to
passengers
“BAHAYA-
“BRACE
Flashing fasten MEMBUNGKUK-
BRACE- FLIGHT
CABIN Using PAS seat belt/No PELUK LUTUT “
BRACE DECK
Smoking Sign - EMERGENCY –
BEND DOWN –
HOLD YOUR
KNEES”
- Given after a
rejected take off or
- Attempt to emergency landing
contact Flight to prevent an
Crew if no immediately
communication is evacuation
received in 10 - Flight Attendant
seconds: stand by for further
-FA.1 call Flight command and give
After Aircraft command to
Deck via
stopped passengers “ tetap
INTERPHONE
“FLIGHT FLIGHT tenang, tetap duduk
CABIN Use PAS -FA.2 visit to
ATTENDANT DECK / “keep calm, remain
Flight Deck
AT YOUR seated “
- If the Flight
STATION”
Deck could not be
reached through
the interphone /
VISIT, the FA can
take the initiative
to evacuation of
passengers
IF evacuation - Given when

NOT required: evacuation is not
“FLIGHT required
ATTENDANT - Flight Attendant
FLIGHT Use PAS
CANCEL CABIN Interphone FA-1 performs to calm the
DECK
ALERT” passengers
(continue with
Announcemen
t from Pilot)
- Given when
- Attempt to
IF evacuation FLIGHT evacuation is
CABIN Use PAS contact Flight
required DECK required.
Crew if no

“EVACUATE communication is - Flight Attendant

- EVACUATE” received in 10 performs the
seconds: evacuation
procedure.
-FA.1 call Flight
Deck via
INTERPHONE
-FA.2 visit to
Flight Deck
- If the Flight
Deck could not be
reached through
the interphone /
visit, the FA can
take the initiative
to evacuation of
passengers


EMERGENCY PROCEDURES
Turbulence
Light Turbulence
FLIGHT CREW FA.1 FA.2
• Turn ON the fasten

seatbelt signs
• Communicate with • ANNOUNCE TO PASSENGER : • (During serving) Secure coffee/tea
Flight Atttendant “Ibu-ibu dan Bapak-bapak, kita pot in empty trolley
by interphone memasuki cuaca yang kurang baik. • Ensure trolley and galley equipment
silahkan kembali ke tempat duduk , not in use are properly secured
kenakan sabuk pengaman dan pada • Check passengers are seated with
saat ini kamar kecil tidak dapat seatbelt fasten and hand baggage
dipergunakan” – “ladies and stowed.
gentlemen, we are entering
turbulance weather, please return to
your seat, fasten your seatbelt and
the lavatory may not be used at this
time ”
• Call Flight Crew via interphone for
serving possibility
• Lock lavatory
• Coordinate with FA.2
• Ensure trolley and galley equipment
not in use are properly secured
• Check passengers are seated with
seatbelt fasten and hand baggage
stowed.

• Liquids are shaking but not splashing out of cups.
• Carts can be maneuvered with little difficulty.
• Passengers may feel a slight strain against seatbelts.

Moderate Turbulence
• Turn ON the fasten seatbelt • Stop serving and sit down • Stop serving sit down
signs immediately or secure immediately or secure her/his
• Command via PA : “FLIGHT her/his self by holding self by holding something firm
ATTENDANT AND something firm • Sit on the jump-seat with
PASSENGERS, RETURN • Lock and secure Aft lavatory seatbelt and shoulder
TO YOUR SEATS AND • Sit on the jump-seat with harness fasten
FASTEN YOUR seatbelt and shouderharness
SEATBELTS fasten After experiencing the moderate
IMMEDIATELLY” • Communicate with FA and turbulence: (sign : fasten seatbelt
• Communicate with Flight Flight Crew of
Attendant by interphone • Check fellow FA
After experiencing the • Check passenger condition
moderate turbulence: (sign : • Get ready to administer the
fasten seat belt off) first aid treatment
• Check Flight Deck via • Keep FA 1 update the cabin
interphone, (check flight and passenger condition
deck, if necessary)
• Check fellow FA
• Announce: Ibu ibu dan
bapak bapak yang
terhormat, kita baru saja
mengalami cuaca buruk
yang ekstrim, kami harap
anda untuk tetap tenang,
gunakan sabuk pengaman”
“Ladies and gentlemen,

We’ve just experiencing
moderate turbulence. Please
keep calm fastened your
seat belt,”
• Check lavatory
• Check passenger
• Get ready to administer first
aid treatment(if necessary)
• Call doctor or medical crew
(if needed)
• Keep flight crew update the
cabin condition and using of
emergency equipment.

• Liquids are splashing out of cup
• Carts are difficult to maneuver
• Difficult to walk
• Difficult to stand without balancing or holding onto something
• Passengers feel a define strains against seatbelts

Severe Turbulence

• Turn ON the fasten • Stop serving, sit down • Stop serving, sit down immediately
seatbelt signs immediately or secure ourself or secure ourself by holding
• Command via PA : by holding something firm something firm.
“FLIGHT
ATTENDANT After experiencing the severe After experiencing the severe
AND turbulence: turbulence:
PASSENGERS, (sign : fasten seat belt off) (sign : fasten seatbelt off)
RETURN TO • Check Flight Deck via • Check fellow FA
YOUR SEATS interphone, (check flight deck, • Check passenger condition
AND FASTEN if necessary) • Get ready to administer the first aid
YOUR • ANNOUNCE: treatment
SEATBELTS Ibu ibu dan bapak bapak yang • Keep FA 1 update the cabin and
IMMEDIATELLY” terhormat, kita baru saja passengers condition
• Communicate with mengalami cuaca buruk yang
Flight Attendant by sangat ekstrim, kami harap
interphone anda untuk tetap tenang,
gunakan sabuk pengaman”
.
Ladies and gentlemen, We’ve
just experiencing severe
turbulence. Please keep calm,
fastened your seat belt ”
• Check fellow FA
• Check lavatory
• Check passengers condition
• Get ready to administer first
aid treatment(if necessary)
• Call doctor or medical crew(if
needed)
• Keep flight crew update the
cabin condition and using of
emergency equipment

• Items are falling over or lifting off the floor.
• Unsecured objects are tossed about.
• Food service and walking are impossible.
• Passengers are forced violently against seatbelts.

Decompression
Rapid Decompression
• Turn On the FASTEN

SEATBELT signs
• Shout to passengers “ DUDUK , KENAKAN SABUK PENGAMAN –
• COMMAND VIA PA : SIT DOWN, FASTEN SEAT BELT “
“FLIGHT • SIT DOWN FACING FORWARD (secure ourself by holding something
ATTENDANT, firm). FASTEN SEATBELT
EMERGENCY • (if possible) LOCKED TROLLEY (with trolley position diagonal that slip
DESCENT” on passenger seat)
• Communicate with FA
by interphone
Secondary Action
• COMMAND VIA PA : • Turn ON all cabin light (if • Get the nearest portable oxygen
“FLIGHT necessary) bottle for walk around and use It
ATTENDANT, SAFE • Contact flight crew via interphone ( make sure for oxygen flow )
LEVEL” (check flight deck, if necessary) • Check Fellow Flight Attendant
• Ensure the Flight Crew members • Get the nearest MRT and open
are on oxygen the oxygen module with MRT
• Ensure the PAX SUPPLY • Check and fit masks to
command has been activated unconscious crew or passengers in
the cabin
• Get the nearest portable oxygen • Check for cabin fires or other
bottle for walk around and use it potential dangers
(make sure for oxygen flow) • Keep FA.1 the update information
• Check Fellow Attendant about condition of the passengers
• Get the nearest MRT
• Ensure passenger oxygen
compartment Opened
• Check lavatories for passenger

who may be trapped and need
assistance
• Make an announcement to
passengers :
Ibu-Ibu dan Bapak-Bapak, kami
informasikan bahwa pesawat

mengalami kebocoran tekanan

udara di dalam cabin. Tetap duduk
dan kenakan sabuk pengaman.
Ikuti instruksi dari awak kabin"
“Ladies and Gentlemen, the aircraft

has suffered a loss in cabin
pressure. Please remain seated
and fasten seatbelt. Please follow
flight attendant instruction”
• Check and fit masks to
unconscious crew, passengers
in the cabin
• Check for cabin fires or other
potential dangers
• Keep Flight Deck Crew
informed about the condition of
crew and passengers
Slow Decompression
• TURN ON Fasten • Turn ON all cabin lights IN (During serving) ensure all galley
seatbelt signs and BRIGHT(if necessary) electronic is off
command via PA : • Check fellow Flight Attendant
“AIRCRAFT • Make an announcement to • Check for cabin fires or other
DECOMPRESSION, passengers : potential dangers
FLIGHT ATTENDANT “Dinformasikan bahwa pesawat • Check and lock Aft lavatory
STANDBY” mengalami kebocoran tekanan • Keep FA.1 informed about the
udara di dalam cabin. Silahkan condition of crew and passengers
• Communicate with kembali ketempat duduk dan • Standby at FWD station with
Flight Attendant by menggunakan sabuk pengaman. seatbelt fasten and waiting for the
interphone Ikuti instruksi dari awak kabin" next command from Flight Crew
“Ladies and Gentlement, the
aircraft has suffered a loss in cabin
pressure.. Please return to your
seat and fasten seatbelt. Please
follow flight attendant instruction”
• Check fellow Flight Attendant

• Check and lock Aft lavatory
• Check for cabin fires or other
potential dangers
• Keep Flight crew informed of the
condition of crew and
passengers
• Standby AFT station with
seatbelt fasten and waiting for
the next command from Flight
Crew

• When Flight Crew • Announce to passengers “ Ibu- • Check AFT galley,doors,cabin

succeed to control Ibu dan Bapak-Bapak,kami and keep monitoring
situation and cabin mohon perhatian Anda. • Keep FA.1 informed of the
altitude maintain below Masalah tekanan udara di condition of cabin and
14.000feet, Flight Crew pesawat sudah dapat diatasi, passengers
command via PA : kami harap Anda tetap duduk • Resume normal duties
“PRESSURIZATION dan menggunakan sabuk
UNDERCONTROL, pengaman dan mengikuti
RESUME NORMAL” instruksi pramugari – ladies and
• Communicate with gentlemen, may we have your
Flight Attendant by attention please,the problem of
interphone aircraft pressurize system is
under control now. Please
remain seated and fasten your
seat belt. Follow flight attendant
“instruction”.
• Check AFT galley,doors,cabin
and keep monitoring
• Keep Flight Crew informed of the
condition of cabin, passengers
and FA
• Resume normal duties
• NOTE: When cabin altitude rapidly increase up to 14.000 feet COMMAND VIA PA :
“FLIGHT ATTENDANT, EMERGENCY DESCENT” refer to Rapid Decompression
Procedures

Fire
Fire in the Cabin
FA.1 FA.2
• LOCKED TROLLEY TAKE OVER WITH ANOTHER FA

• ASSESS TYPE OF FIRE
• PULL CB (IF AVAILABLE)
• CALL FOR BACK UP , shout “BRING HALLON TO.....(apropriate place)” or by
PRIMARY using PA
DUTIES • USING THE NEAREST PBE, FIREX AND GLOVES
• AIM TO THE BASE OF THE FIRE
• DISCHARGE EXTINGUISHER WITH SIDE TO SIDE SWEEPING MOTION
• KNOCK THE FIRE COMPLETELY
• MONITOR FOR RE-IGNITION
• OBTAIN BACK UP EXTINGUISHER AND PBE

• STANDBY NEAR THE FIRE FIGHTER FA
• GIVE APPROPRIATE INFORMATION TO FLIGHT CREW
• RETURN IMMEDIATELY TO ASSIST
• RELOCATE OXYGEN BOTTLES
• MOVE PASSENGER AWAY FROM FIRE OR SMOKE
• KEEP CALMING PASSENGERS (shout to passengers : tetap tenang, tetap duduk-
keep calm remain seated)
• RETURN TROLLEY TO GALLEY OR SAVE AREA
• ESTABLISH AND MAINTAIN COMMUNICATION WITH THE FLIGHT CREW,
INFO THE :
 LOCATION OF FIRE
 TYPE, TEXTURE, COLOR AND ODOR
 SOURCE (AIR FAN OVERHEAD COMPARTMENT,ETC)
 SEVERITY
BACK UP  STEP OR ACTION BEING TAKEN
DUTIES
• ANNOUNCE TO PASSENGERS:
Ibu-ibu dan Bapak-bapak,
Kami mohon perhatian anda, kami sampaikan bahwa kami mengalami masalah
kebakaran di kabin/galley/lavatory. Kami harap anda tetap tenang, awak kabin anda
telah terlatih untuk menghadapi situasi seperti ini. Demi alasan keselamatan, kami
harap anda mengikuti instruksi dari awak kabin. Kami akan menginformasikan
proses selanjutnya
Ladies and gentlemen,
May we have your attention please; we inform you that we have fire problem in the
cabin/galley/lavatory. Please keep calm, your FA has been trained to deal with this
situation. For safety reason, please follow the instruction of flight attendant. We will
inform you the progress later
• MONITOR PROGRESS AND CALM THE PASSENGER (shout to passengers: tetap

tenang, tetap duduk- keep calm, remain seated)
• KEEP UPDATE THE IMPORTANT INFORMATION TO FLIGHT CREW

Fire in the Lavatory
FA.1 FA.2

• FEEL THE LAVATORY DOOR WITH BACK HAND
• CALL FOR BACK UP, shout “BRING HALLON TO.....(appropriate place)” or by
using PA
• DELEGATES DUTIES
• PREPARE YOUR SELF TO FIGHT THE FIRE AND FOLLOW THESE STEPS :
(touch the door by your backhand – back of your fingers)
 If COOL , then :
 Obtain the nearest fire extinguisher and PBE if time permits
 Open the lavatory door, be aware of ‘back flash’ which could occur when
more oxygen is entered the lavatory
PRIMARY  Locate the source of the fire and extinguish it by aiming to the base of fire
DUTIES  If HOT, then :
 Keep the door closed
 Put on PBE, Firex and gloves
 Use the lavatory door panel as protection against smoke and heat and
open the lavatory door slightly, using the lavatory door panel as a
protective shield against smoke and heat
 Discharge the halon extinguisher fully from the top
 Close the lavatory, obtain a second extinguisher and crash axe if
necessary
 Open the lavatory door slowly, locate the source of the fire and extinguish
it by aiming to the base of fire
Pour with water or any no-alcoholic liquids like coffee or tea (non electric location)

• KEEP CALMING PASSENGERS (shout to passengers : tetap tenang, tetap duduk-
keep calm remain seated)
BACK UP • RETURN TROLLEY TO GALLEY OR SAVE AREA
DUTIES
INFO THE :
 SOURCE (AIR FAN OVERHEAD COMPARTMENT)
 SEVERITY
 STEP OR ACTION BEING TAKEN

proses selanjutnya
• MONITOR PROGRESS AND CALM THE PASSENGER (shout to passengers: tetap

tenang, tetap duduk- keep calm, remain seated)
Fire in the Galley
FA.1 FA.2
• CLOSE OVEN OR TROLLEY

• PULL CIRCUIT BREAKER (OVEN, WATER BOILER, LIGHT – IF AVAILABLE)
• CALL FOR BACK UP, shout “BRING HALLON TO .......(appropriate place)” OR
PRIMARY USING PA
DUTIES • OBTAIN NEAREST PBE, FIREX AND GLOVES
• AIM TO THE BASE OF FIRE
• DISCHARGE EXTINGUISHER SWEEP SIDE TO SIDE
• KNOCK FIRE DOWN
• MONITOR RE-IGNITION

• GIVE APPROPRIATE INFORMATION TO FLIGHT CREW (ASK FLIGHT CREW
TO PULL OUT CB IF NEEDED)
BACKUP • KEEP CALMING PASSENGERS (shout to passengers : tetap tenang, tetap
DUTIES duduk-keep calm remain seated)
INFO THE :
 SOURCE (AIR FAN OVERHEAD COMPARTMENT, COFFEE MAKER,
OVEN,ETC)
 SEVERITY

kebakaran di kabin/galley/lavatory. Kami harap anda tetap tenang, awak kabin
anda telah terlatih untuk menghadapi situasi seperti ini. Demi alasan keselamatan,
kami harap anda mengikuti instruksi dari awak kabin. Kami akan menginformasikan
proses selanjutnya
• MONITOR PROGRESS AND CALM THE PASSENGER (shout to passengers:
tetap tenang, tetap duduk- keep calm, remain seated)
Fire in The hidden area
"Hidden Areas” are areas which are not readily accessible to the crew; such as sidewall panels, floors,
bulkheads, ventilation grids and ceiling panels.
FA.1 FA.2

• CALL FOR BACK UP , shout “BRING HALLON TO.....(apropriate place)” or by using PA
• USING THE NEAREST PBE, FIREX AND GLOVES
• LOCATE D “HOT SPOT” SWEEPING THE BACK OF THE HAND ALONG THE PANEL TO FIND
THE HOTTEST AREA
• DISCHARGE EXTINGUISHER
• KNOCK THE FIRE COMPLETELY

• RELOCATE OXYGEN BOTTLES (IF NECESSARY)
• KEEP CALMING PASSENGERS (shout to passengers : tetap tenang, tetap duduk-keep calm
remain seated)
• ESTABLISH AND MAINTAIN COMMUNICATION WITH THE FLIGHT CREW, INFO THE :
 SOURCE (AIR FAN OVERHEAD COMPARTMENT,ETC)
 SEVERITY

Kami mohon perhatian anda, kami sampaikan bahwa kami mengalami masalah kebakaran di
kabin/galley/lavatory. Kami harap anda tetap tenang, awak kabin anda telah terlatih untuk
menghadapi situasi seperti ini. Demi alasan keselamatan, kami harap anda mengikuti instruksi dari
awak kabin. Kami akan menginformasikan proses selanjutnya
cabin/galley/lavatory (aft/fwd.). Please keep calm, your FA has been trained to deal with this
situation. For safety reason, please follow the instruction of flight attendant. We will inform you the
progress later
• MONITOR PROGRESS AND CALM THE PASSENGER (shout to passengers: tetap tenang, tetap
duduk- keep calm, remain seated)
Fire in The aft cargo
FA.2
FA.1
• CALL FOR BACK UP , shout “BRING HALLON TO.....(apropriate place)” or by
using PA
• USING THE NEAREST PBE, FIREX AND GLOVES
PRIMARY • CLOSE THE REAR CARGO COMPARTMENT WITH THE FIRE CURTAIN
DUTIES • COUPLE THE HALLON EXTINGUISHER TO THE EXTINGUISHER
CONNECTOR
• DISCHARGE FULLY THE HALLON EXTINGUISHER THROUGH THE
CONNECTOR

Optional rear cargo anti-smoke curtain and door
Halon extinguisher connector (Next to CMS)
Hallon Extinguisher Connector


• KEEP CALMING PASSENGERS (shout to passengers : tetap tenang, tetap
duduk-keep calm remain seated)
INFO THE :
 SOURCE
 SEVERITY
BACK UP  STEP OR ACTION BEING TAKEN
DUTIES • ANNOUNCE TO PASSENGERS:
Ibu-ibu dan Bapa-bapak,
kami harap anda mengikuti instruksi dari awak kabin. Kami akan menginformasikan
proses selanjutnya

cabin/galley/lavatory (aft/fwd.). Please keep calm, your FA has been trained to deal
with this situation. For safety reason, please follow the instruction of flight attendant.
We will inform you the progress later
Fire/Smoke in The forward cargo
¬ SMOKE WILL BE IDENTIFIED ON THE EWD (ENGINE WARNING DISPLAY) IN

THE AREA OF CENTRAL PEDESTAL
¬ FLIGHT CREW COMMAND; "BRING HALON TO FWD CARGO AND FIGHT THE
SMOKE"
¬ FA NEAREST FWD CARGO AREA SERVED AS A FIRE FIGHTER; HALON TO
FWD CARGO CARRYING AREA, IDENTIFY AND TURN OFF THE SMOKE / FIRE
¬ SIC SERVED AS A BACK UP
¬ FA ARE LOCATED IN CABIN WILL SERVE TO CALM THE PASSENGERS AND
TO MONITOR THE SITUATION
PRIMARY • USING NEAREST PBE, FIRE EXTINGUISHER, GLOVES (IF NECESSARY)

DUTIES • IMMEDIATELY GO TO FWD. CARGO
(FA) • IF FIRE IS SMALL :
- GET IN TO CARGO AREA

- AIM TOTHE BASE OF FIRE (IF VISIBLE)
IF FIRE IS BIG :
- KEEP THE CABIN TO CARGO DOOR CLOSED
- OPEN THE DOOR SLOWLY, WIDE ENOUGH TO INSERT THE
NOZZLE OF THE HALON FIRE EXTINGUISHER
- STAND AT THE BACK OF THE DOOR OR AT CABIN SIDE
- EMPTY THE FIRE EXTINGUISHER
• KNOCK FIRE DOWN

• KEEP THE FLIGHT DECK DOOR CLOSED ALL THE TIME
BACKUP INFO THE :
DUTIES  LOCATION OF FIRE
(SIC)  TYPE, TEXTURE, COLOR AND ODOR
 SOURCE ( PASSANGER BAGGAGE )
 SEVERITY
 STEP OR ACTION BEING TAKEN.
• KEEP CALMING PASSENGERS (shout to passengers : TETAP TENANG,

TETAP DUDUK-KEEP CALM REMAIN SEATED)
ASSIST
BACKUP kami harap anda mengikuti instruksi dari awak kabin. Kami akan menginformasikan
proses selanjutnya
DUTIES
(FA)
May we have your attention please, we inform you that we have fire problem in the
cabin/galley/lavatory (aft/fwd.). Please keep calm, your FA has been trained to deal

• KEEP UPDATE THE IMPORTANT INFORMATION TO FLIGHT CREW FOR
CABIN AREA

Smoke / Fire in the Flight Deck
• SMOKE WILL BE IDENTIFIED ON THE EWD (ENGINE WARNING DISPLAY) IN

THE AREA OF CENTRAL PEDESTAL
• FLIGHT CREW COMMAND; " BRING HALON TO FLIGHT DECK “
• SIC SERVED AS A FIRE FIGHTER
• FA NEAREST FWD CARGO AREA WILL SERVE AS A BACK UP, BRING HALON
TO FLIGHT DECK, AND ASSIST SIC TO EXTINGUISH THE FIRE
• ANOTHER FA IN CABIN WILL CALM THE PASSENGERS AND MONITOR THE
SITUATION
PRIMARY • USING NEAREST PBE, FIRE EXTINGUISHER, GLOVES (IF NECESSARY)

DUTIES • FIGHT THE FIRE IMMEDIATELY
(SIC) • MONITOR FOR RE-IGNITION
BACKUP • OBTAIN BACK UP EXTINGUISHER AND PBE

DUTIES • STANDBY NEAR THE FIRE FIGHTER SIC
(FA)
• KEEP CALMING PASSENGERS (SHOUT TO PASSENGERS : TETAP

TENANG, TETAP DUDUK-KEEP CALM REMAIN SEATED)
ASSIST anda telah terlatih untuk menghadapi situasi seperti ini. Demi alasan keselamatan,
BACKUP kami harap anda mengikuti instruksi dari awak kabin. Kami akan menginformasikan
DUTIES proses selanjutnya
(FA) Ladies and gentlemen,
• MONITOR PROGRESS AND CALM THE PASSENGER (SHOUT TO
PASSENGERS: TETAP TENANG, TETAP DUDUK- KEEP CALM, REMAIN
SEATED)
• KEEP UPDATE THE IMPORTANT INFORMATION TO FLIGHT CREW FOR
CABIN AREA (IF POSSIBLE)

Smoke in the Cabin
FA.1 FA.2
• FIRST RESPONDER TO IDENTIFY SMOKE LOCATION
• CALL FOR BACK UP USING : “BRING HALLON TO....(appropriate place) or by PA
• USING NEAREST PBE, FIRE EXTINGUISHER, GLOVES (IF NECESSARY)
PRIMARY
• AIM TOTHE BASE OF FIRE (IF NECESSARY)
DUTIES
• DISCHARGE EXTINGUISHER SWEEP SIDE TO SIDE
• KNOCK FIRE DOWN
• USING NEAREST PBE
• KEEP CALMING PASSENGERS (SHOUT TO PASSENGERS : TETAP TENANG,
TETAP DUDUK-KEEP CALM REMAIN SEATED)
• ENCOURAGING PASSENGERS TO REMAIN AT A LOW LEVEL AND
BREATHE THROUGH THEIR CLOTHING
• DISTRIBUTING WET TOWELS AND INSTRUCTING PASSENGERS TO
BREATHE THROUGH IT
• RELOCATE OXYGEN BOTTLES (IF NECESSARY)

• KEEPING THE FLIGHT DECK DOOR CLOSED ALL THE TIME
INFO THE :
BACKUP  SOURCE (AIR FAN OVERHEAD COMPARTMENT)
DUTIES  SEVERITY
proses selanjutnya
cabin/galley/lavatory (fwd. /aft). Please keep calm, your FA has been trained to deal
• MONITOR PROGRESS AND CALM THE PASSENGER (SHOUT TO

PASSENGERS: TETAP TENANG, TETAP DUDUK- KEEP CALM, REMAIN
SEATED)

Incapacitation
Incapacitation of Flight Crew Members
Command via Interphone : FLIGHT ATTENDANT TWO REPORT TO THE

FLIGHT CREW
FLIGHT DECK
• ENTER FLIGHT DECK

• RECEIVED INSTRUCTION BY PILOT IN CONTROL
• STRAIGHTENED UP THE PILOT AND SECURED HIM BY SHOULDER
HARNESS, SECURE PILOT ARMS INSIDE THE HARNESS
• LOCK SHOULDER HARNESS BY MOVING THE LOCKING LEVER
• SLIDE THE SEATBACK UNTIL IT STOPPED
• TAKE PILOT SEAT OFF THE PEDALS
FA.2 • ENSURE PILOTS FEET DO NOT INTERFERE WITH THE RUDDER
PEDALS (BEFORE ADMINISTER OXYGEN, LOOSEN TIGHT CLOTH
AND CLEAN FACE AREA , SQUEEZE THE RED LEVER AND PULL
OUT DONNING MASK FROM STOWAGE)
• BE PREPARED TO ADMINISTER OXYGEN USING QUICK DONNING
MASK
• READ CHECKLIST IF REQUIRED BY ACTIVE PILOT.
• WHEN FA READ CHECK-LIST. EACH ITEM MUST BE READ
CLEARLY AND SLOWLY, ENSURING THE CORRECT RESPONSE IS
OBTAINED AS WRITTEN ON THE CARD
• FA.2 MUST REMAIN STAY IN THE FLIGHT DECK UNTIL LANDING TO
ATTEND THE INCAPATITATION PILOT.
• REFRAIN THE INCAPATITATION FLIGHT CREW FROM MOVING OR
DISTURB THE FLIGHT
• GIVE ANNOUNCEMENT TO PASSANGERS ;

 Ibu/Bapak, Kami mohon perhatiannya. Apabila didalam pesawat ini ada
dokter atau perawat, kami mohon untuk menghubungi pramugari dengan
menekan tombol panggil di atas anda. Terima kasih.
 “Ladies and Gentlemen, May I have your attention please. If there is a
doctor or a nurse on board. Please contact our Flight Attendant by
FA.1 pressing the attendance button above you. We appreciate your
assistance. Thank you.
• KEEP CALM THE PASSENGERS IN THE CABIN, PASSENGER INFORMED TO

" STAY CALM, STAY SEATED, THE SITUATION CAN BE RESOLVED BY OUR
CABIN CREW - KEEP CALM, REMAIN SEATED, YOUR FA HAS BEEN
TRAINED TO DEAL WITH THIS SITUATION
ALTERNATIVE ENSURE THE INCAPACITATION FLIGHT CREW IS TAKEN CARE OFF

ACTION AND RELOCATE TO A PASSENGERS SEAT
(if necessary)

Incapacitation of Flight Attendant
FA.1 FA.2
• ENSURE FLIGHT CREW IS INFORMED
• ANNOUNCE IF THERES DOCTOR OR PERSONAL MEDICAL ONBOARD

“Ibu/Bapak, Kami mohon perhatiannya. Apabila didalam pesawat ini ada dokter atau perawat,
kami mohon untuk menghubungi pramugari dengan menekan tombol panggil di atas anda.
Terima kasih.
“Ladies and Gentlemen, May I have your attention please. If there is a doctor or a nurse on board.
Please contacts our Flight Attendant by pressing the attendance button above you. We
appreciate your assistance. Thank you.
• ENSURE THE INCAPATITATION CREWMEMBER IS TAKEN CARE OFF AND RELOCATE
TO A PASSENGERS SEAT.
• SHOULD THE AIRCRAFT BE FULL, A PASSENGERS MAY SIT IN A FA JUMP SEAT WITH
BRIEF . UTILIZE JUMP SEAT THAT NOT
NO ADJACENT TO EMERGENCY EXITS
• IF NECESSARY, THE PASSENGERS MAY SIT ADJACENT TO AN EXIT
• BRIEFING ABP TO COVER THE EXITS.

PREPARATION DIRECTIVE
Emergency Unplanned – Time Not Available
Emergency during Take Off or during Landing

1. Flight Crew Commands: “BRACE – BRACE - BRACE”
2. All flight attendants shout to passengers:
“BAHAYA – MEMBUNGKUK – PELUK LUTUT”
Emergency Planned – Minimum Time Available
1. Text PA announcement on behalf of the PIC

“Para penumpang yang terhormat disini Awak Kabin anda. Atas nama Captain ……,
kami beritahukan bahwa kami terpaksa akan melakukan pendaratan darurat di
daratan/diatas air, dalam waktu …… menit lagi.
Kami persilahkan anda untuk tetap duduk, tenang menunggu instruksi selanjutnya,
terima kasih”.
“Ladies and gentlemen, this is your Flight Attendant speaking on behalf of Captain …..,
I inform you, due to technical failure, we are forced to make an emergency landing on
land/water in about …minutes from now. Please keep calm, remain seated, and be
followed in a few moment”.
2. Para penumpang yang terhormat, sekarang eratkan sabuk pengaman anda”
“Ladies and gentlemen, now fasten your seat belt tightly”,
3. Lepaskan sepatu, benda-benda tajam yang ada disaku dan pakaian anda,
masukkan kedalam kantung kursi didepan anda
“take your shoes off, remove all sharp object from your clothes and put them in
the seat pocket in front of you
4. Ambil baju pelampung di bawah kursi anda, pakai :
 jika anda keluar melalui jendela darurat, kembungkan saat anda berada di luar
pesawat
 Jika Anda keluar melalui pintu, kembungkan saat anda berada di depan pintu
Take the life vest under your seat and put it on :
 If you leave the aircraft through the emergency exit windows , inflate the
lifevest when you are outside
 If you leave the aircraft through the emergency exit doors, inflate the lifevest
when you arrive at the door
5. “BRACE BRACE BRACE “ berarti dorong sandaran kursi di depan Anda, tundukan
kepala diatas kedua lengan dan bagi anda yang tidak dapat meraih kursi di depan anda,
tangan dilipat memeluk lutut. Tetap duduk dengan posisi ini sampai pesawat berhenti”
“BRACE-BRACE-BRACE means push the seat back in front of you, bend forward with
arm folded on your head, for those of you who can’t reach the seat, bend down and hold
your knees. Keeps this bracing position until the aircraft has completely stop”

6. Sekarang tetaplah duduk dengan tenang dan pelajari kartu petunjuk tentang cara
penyelamatan diri yang terdapat dikantung kursi masing-masing.
“Now remain seated and keep calm, please learn the evacuation information from The
Safety Instruction Card in front of you”.
7. Brief ABP
8. FLIGHT ATTENDANT CONTINUE TO PREPARATION FOR CABIN (GALLEY, LAVATORY,
PASSENGERS AND PERSONAL PREPARATION)
9. FA.1 Switch on the emergency light and switch off the cabin light.
 FA1 check all preparation complete and report to Flight Crew: “CABIN READY FOR
EMERGENCY LANDING”
 Command from Flight Deck : “EMERGENCY STATION”
a. Sit down on your station. Fasten seat belt tightly and use shoulder harness,
b. Make a one minute silent review
Emergency Planned – Time Available
1. Flight crew calls FA.1 via PAS: “FA.1 Report to Flight Deck”, or by at least 6 chimes (if PAS in
the Flight Deck is unserviceable).
2. Flight Crew Brief FA1 about:
a. Type of landing
b. Exit to be used
c. Time to landing
d. Signal
e. Synchronize watch
3. FA1 briefs FA2, after briefing completed, FA1 make announcement

Text PA announcement on behalf of the PIC
“Para penumpang yang terhormat disini Awak Kabin anda. Atas nama Captain ……, kami
beritahukan bahwa kami terpaksa akan melakukan pendaratan darurat di daratan/diatas
air, dalam waktu …… menit lagi.
Kami persilahkan anda untuk tetap duduk, tenang menunggu instruksi selanjutnya,
terima kasih”.
“Ladies and gentlemen, this is your Flight Attendant speaking on behalf of Captain ….., I
inform you, due to technical failure, we are forced to make an emergency landing on
land/water in about …minutes from now. Please keep calm, remain seated, and be
followed in a few moment”.
4. All flight attendants make preparation for emergency landing,
5. FA1 request FA.2 to take demo positions at first row (note: if ditching use the crew life vest),
6. FA1 Briefs passengers by PAS:
(Take sufficient time intervals to allow the passengers to carry out the instructions)
NOTE : FA.2 take demo positoins at first row
a. “para penumpang yang terhormat, kami mohon perhatian anda. Ikuti petunjuk-
petunjuk ini dengan segera”
“ladies and gentlemen, may we have your attention. Please carry out the following
instruction immediately”.

b. “Tegakkan sandaran kursi anda, lepaskan benda-benda tajam yang ada disaku
dan pakaian anda, dan masukkan kedalam kantung kursi didepan anda”
“put your seat back to upright position, remove all sharp objects from your clothes
and put them in the seat pocket in front of you”.
Ditching
1. “Lepaskan semua sepatu dan masukan kedalam kantung kursi, ambil baju
pelampung di bawah kursi anda, pakai dan jangan dikembungkan, kami
ulangi jangan dikembungkan”.
“take your shoes off and put them in the seat pocket, take the life vest under
your seat and put it on, do not inflate, I repeat do not inflate”.
2. “Jangan kembungkan pelampung sebelum anda berada di depan pintu”.
“Do not inflate life vest until you arrive at the door”.
NOTE
 All FA should use complete uniform
 Bila ada waktu peragakan cara pemakaian pelampung dengan menggunakan teks
sbb:
Text for life vest demonstrations.
a) “Ambil pelampung dibawah kursi Anda dan keluarkan dari tempatnya
“Take life vest under your seat and remove from the pouch”,
b) “Ikuti peragaan dari awak kabin anda”,

“Follow demonstration of flight attendant”
c) “Kalungkan melalui kepala kemudian kancingkan dan eratkan”,

“Put the life vest on, fasten straps and pull the end of the straps to tighten”,
d) “Tarik sekerasnya kedua tuas merah untuk menggembungkan, sesaat sebelum anda
keluar dari pesawat”.
“To inflate the vest, pull firmly at both red tabs just before leaving the aircraft”.
FORWARD EMERGENCY EXIT:
e) “Jika anda keluar melalui jendela darurat, kembungkan pelampung diluar pesawat”,
“If you leave the aircraft through emergency exit windows, inflate the life vest outside”,
f) “Baju pelampung dapat juga dikembungkan dengan meniup pipa karet, lampu akan
menyala jika sumbat battery dilepas dan bettery terendam dalam air”.
“The life vest can also be inflated by blowing into the tubes; the lamp on the vest is activated
in the water by pulling the tag”’

3. “Sekarang tetaplah duduk dengan tenang dan pelajari kartu petunjuk tentang cara
penyelamatan diri
yang terdapat dikantung kursi masing-masing.
“Now remain seated and keep calm, please learn the evacuation information from The Safety
Instruction Card in front of you”.
4. “Awak kabin akan mempersiapkan bayi dan anak-anak serta akan membereskan kabin
dari barang-barang yang berserakan”.
“Flight attendant will assist to prepare babies and children and will clear the cabin from
loose articles”.
5. “Para penumpang yang terhormat, sekarang eratkan sabuk pengaman anda”
“Ladies and gentlemen, now fasten your seat belt tightly”,
6. “Sebelum mendarat akan diberikan dua aba-aba melalui pengeras suara”
“Before landing, there will be two commands via PAS”,
7. “EMERGENCY STATION berarti awak kabin harus segera duduk ditempatnya masing-
masing”
“EMERGENCY STATION means that flight attendant must take their seats immediately”
8. “BRACE BRACE BRACE berarti dorong sandaran kursi di depan Anda, tundukan kepala
diatas kedua lengan dan bagi anda yang tidak dapat meraih kursi di depan anda, tangan
dilipat memeluk lutut. Tetap duduk dengan posisi ini sampai pesawat berhenti”
“BRACE-BRACE-BRACE means push the seat back in front of you, bend forward with arm
folded on your head, for those of you who can’t reach the seat, bend down and hold your
knees. Keeps this bracing position until the aircraft has completely stop”
9. “Setelah aba-aba untuk evakuasi diberikan dan pada saat menuju pintu-pintu buatlah
satu barisan dan ikuti petunjuk dari awak pesawat”
“When approaching the door after command to evacuate, form a single line in the
entrance area and follow the crew’s instructions
10. “Jalur keluar darurat yang akan digunakan adalah Emergency Exit depan sebelah kiri
dan dan kanan dan salah satu pintu belakang yang tidak terendam air“.
The emergency exit will be used are forward emergency exit at the front cabin right and
left side and one of the the aft door which is not under water line”
(the exit will be used is refer to the flight crew information)

Terrain
1. “Lepaskan semua sepatu hak tinggi dan masukkan kedalam kantung kursi”.
- “Take high heeled shoes off and put them in the seat pocket”.
2. “Sekarang tetaplah duduk dengan tenang dan pelajari kartu petunjuk tentang cara
penyelamatan diri yang terdapat dikantung kursi masing-masing.
- “Now remain seated and keep calm, please learn the evacuation information from The
Safety Instruction Card in front of you”.
3. “Awak kabin akan mempersiapkan bayi dan anak-anak serta akan membereskan kabin
dari barang-barang yang berserakan”.
- “Flight attendant will assist to prepare babies and children and will clear the cabin from
loose articles”.
4. “Para penumpang yang terhormat, sekarang eratkan sabuk pengaman anda”
- “ladies and gentlemen, now fasten your seat belt tightly”,
5. “Sebelum mendarat akan diberikan dua aba-aba melalui pengeras suara”
- “Before landing, there will be two commands via PAS”,
6. “EMERGENCY STATION berarti awak kabin harus segera duduk ditempatnya masing-
masing”
– “EMERGENCY STATION means that flight attendant must take their seats immediately”
7. “BRACE BRACE BRACE berarti dorong sandaran kursi di depan Anda, tundukan kepala
diatas kedua lengan dan bagi anda yang tidak dapat meraih kursi di depan anda, tangan
dilipat memeluk lutut. Tetap duduk dengan posisi ini sampai pesawat berhenti”
- “BRACE-BRACE-BRACE means push the seat back in front of you, bend forward with
arm folded on your head , for those of you who can’t reach the seat, bend down and hold
your knees. Keeps this bracing position until the aircraft has completely stop”
8. “Setelah aba-aba untuk evakuasi diberikan dan pada saat menuju pintu-pintu buatlah
satu barisan dan ikuti petunjuk dari awak pesawat”
- “When approaching the door after command to evacuate, form a single line in the
entrance area and follow the crew’s instruction
9. “Jalur Keluar Darurat yang akan di gunakan adalah Jendela darurat yang berada dibagian
depan kiri dan kanan dan Pintu yang berada di belakang kiri dan kanan”.
- “The exits will be used are Forward emergency exit at the left left and right side The
emergency exit doors at the aft left and right side”
(the exit will be used is refer to the flight crew information)

Cabin Preparation
1. Babies and children:

a. Put on and inflate infant life vest,
b. Put babies on parent’s lap, wrap the babies with blanket,
c. Inform the parent how to take the bracing position.
2. Less Agile Passengers:
a. If possible to be seated not far from the door (in vicinity),
b. If no escort, request the passenger beside him/her to assist him/her when approaching the
door.
3. Assisting Passengers:
a. FA.2 selects these persons as required, reseat them as applicable and instruct them to
their task, to ensure that they are understood of their task.
4. Cabin
a. Clear cabin from loose articles and stow in toilets, then locked,
b. Secure all curtains in open position or remove them,
c. Reseat, the passengers from window seats to aisle seats and fasten seat belts, unoccupied
seats should be placed in a position fully forward (should be pushed fully forward)
5. Galley:
a. Clear galleys from loose articles,
b. Lock galley’s door,
c. Switch off all galley’s power.
6. Personal Preparation
b. Arrange clothing, remove wing and name plate,
c. Terrain: take high-heels shoes off,
d. Ditching: take high heels shoes off and put on life vest.
7. FA.1 Switch on the emergency light and switch off the cabin light.
 FA1 check all preparation complete and report to Flight Crew: “CABIN READY FOR
EMERGENCY LANDING”
 Command from Flight Deck: “EMERGENCY STATION”
a. Sit down on your station. Fasten seat belt tightly and use shoulder harness,
b. Make a one minute silent review
Public Address System Inoperative
1. To address passengers, megaphone can used

2. “Emergency Station” command will be given by the PIC through All Attendant Call or by FA1
after reporting “Cabin Ready”,
3. “BRACE BRACE BRACE” command will be given by flashing the fasten Seat Belt or No Portable
Electronic Devices sign (Upon the flashing one of these signs, all flight attendant shout to the
passengers for bracing command and FA take the bracing position)

Evacuation Directive
Initiation Of Evacuation
Command from Flight Deck: “BRACE – BRACE – BRACE”

Shout to passengers:
“BAHAYA – MEMBUNGKUK – PELUK LUTUT “
When the aircraft come to full stop under abnormal condition and Flight Crew still evaluating the
situation, the flight crew command:
“FLIGHT ATTENDANT AT YOUR STATION”
Flight attendant stand up (depend situation) and evaluate situation:
1. Check outside condition,
2. Stand by for evacuate aircraft, await Flight Deck instruction. Flight Deck still evaluating the situation
3. If passengers panic, shout “tetap tenang, tetap duduk” “keep calm-remain seated”
4. Make announcement if necessary.
a. “Para penumpang yang terhormat disini Awak Kabin anda berbicara. Kami persilahkan
anda untuk tetap duduk dengan tenang, sambil menuggu pemberitahuan selanjutnya,
pilot sedang mempelajari situasi yang terjadi”
b. “Ladies and gentlemen, this is your Flight Attendant speaking. Please remain seated,
the Flight Crew is evaluating the situation. Further instruction will be followed a few
moments”.
5. Attempt to contact Flight Crew if no communication is received in 10 seconds ;
 FA.1 call Flight Deck via PA/INTERPHONE
 FA.2 visit TO FLIGHT DECK
 If the Flight Deck could not be reached through the PA / interphone / VISIT
the FA can take the initiative to evacuation of passengers
NOTE
if Public Address System is unserviceable, use megaphone to inform the passengers verbally.
When evacuation is not required PIC will immediately make a PA announcement to the
passengers or delegate it to the FA1.
“FLIGHT ATTENDANT CANCEL ALERT”
(continue with announcement from Pilot)
When evacuation is required PIC will command :
“EVACUATE – EVACUATE”
If there is one side of the plane must be closed (blocked), Pilots will inform the Cabin Crew side
that will be used for evacuation route;
 Left Side Exits for evacuation: “Evacuate – Evacuate from left side”
 Right Side Exits for evacuation: “ Evacuate – Evacuate from right side
NOTE : Attempt to contact Flight Crew if no communication is received in 10 seconds ;

 FA.1 call Flight Deck via PA/INTERPHONE
 FA.2 visit TO FLIGHT DECK

 If the Flight Deck could not be reached through the PA / interphone / VISIT
the FA can take the initiative to evacuation of passengers
Entrance Door And Service Door
Terrain
1. Check outside condition, no fire, no obstacle
2. Give Command “
“BAHAYA – BUKA SABUK PENGAMAN – TINGGALKAN SEMUA BARANG”
“EMERGENCY – OPEN SEAT BELT – LEAVE EVERYTHING”
3. Open Exit:
- Entrance door: liftup handle, push the airstair door outside
- Service door: rotate handle, push the door outside
4. After the exit is ready, stand beside FA seat in front of lavatory
5. Give command;
“KEMARI - CEPAT – KELUAR ”
“COME THIS WAY-HURRY- GET OUT”
Ditching,
1. Check Outside Condition: No Fire, No Obstacle, Door above water level
2. Take own life vest (UNPLANNED)
3. GIVE COMMAND UNPLANNED:
“BAHAYA – BUKA SABUK PENGAMAN – AMBIL BAJU PELAMPUNG DBAWAH
KURSI ANDA – KENAKAN – TINGGALKAN SEMUA BARANG” “EMERGENCY –
OPEN SEAT BELT – TAKE YOUR LIFEVEST UNDER YOUR SEAT – PUT IT ON –
LEAVE EVERYTHING “
PLANNED:
“BAHAYA – BUKA SABUK PENGAMAN – TINGGALKAN SEMUA BARANG”
“EMERGENCY – OPEN SEATBELT – LEAVE EVERYTHING”
4. Open the door
- Entrance door: lift up door operating handle, push the airstair door outside
- Service door: Rotate door operating handle, push the door outside
NOTE
The aircraft will float with one wing in the water. The exits on the high side of the
cabin should be used for evacuation. DO NOT OPEN THE DOOR ON THE
LOWER SIDE ENTRANCE DOOR OR SERVICE DOOR KEEP CLOSE
5. After the exit is ready stand in front of FA seat
6. Give command
Unplanned Ditching:
“KEMARI – CEPAT – KEMBUNGKAN PELAMPUNG DISINI – KELUAR”
“COME THIS WAY - INFLATE LIFE VEST HERE – GET OUT”

Planned Ditching:
“KEMARI – CEPAT – KEMBUNGKAN BAJU PELAMPUNG DISINI – KELUAR”
“COME THIS WAY – HURRY – INFLATE LIFEVEST HERE – GET OUT”
Forward Emergency Exit
Terrain
1. Check Outside condition: No fire, No Obstacle
2. Gives command:
“BAHAYA-BUKA SABUK PENGAMAN- TINGGALKAN SEMUA BARANG /
EMERGENCY-OPEN SEAT BELT-LEAVE EVERYTHING”
3. Instruct ABP open the Window
4. Standing in front of Cabin to cargo door
5. Hold passenger while ABP open the exit
6. After the exit ready FA continue Give command:
“KEMARI- CEPAT-DUDUK DI JENDELA, KELUAR”
“COME THIS WAY- HURRY- SIT ON THE FRAME- GET OUT”
Ditching,
1. Check Outside condition: No Fire, No Obstacle, exit is above water level
2. Take own life vest (unplanned)
3. Give command:
a. Unplanned
“BAHAYA – BUKA SABUK PENGAMAN – AMBIL BAJU PELAMPUNG DIBAWAH
KURSI ANDA-TINGGALKAN SEMUA BARANG”
“EMERGENCY-OPEN SEATBELT-TAKE YOUR LIFEVEST UNDER SEAT-LEAVE
EVERYTHING “
b. Planned
“BAHAYA – BUKA SABUK PENGAMAN-TINGGALKAN SEMUA BARANG”
“EMERGENCY – OPEN SEATBELT-LEAVE EVERYTHING”
4. Instruct ABP to open the Window
5. Stand at in front of cabin to cargo door
6. Hold passenger while ABP open the exit
7. After the exit ready FA command:
“KEMARI-CEPAT-DUDUK DI JENDELA– KEMBUNGKAN BAJU PELAMPUNG DILUAR-
KELUAR”
“COME THIS WAY-HURRY-SIT ON THE FRAME – INFLATE LIFEVEST OUTSIDE –GET
OUT”

Exit Blocked.
1. Cross both hands and shout

“Tidak ada jalan keluar disini,
No exit here”
2. Pointing to available Exit and Shout

“Lewat sana,
Go that Exit “

EMERGENCY DUTIES AND RESPONSIBILITIES
Flight Attendant 1
TERRAIN DITCHING
Responsible: ENTRANCE door and Responsible: ENTRANCE DOOR OR SERVICE
SERVICE door door
1. Flight Crew Command: 1. Flight Crew Command:
“Evacuate – Evacuate” “Evacuate – Evacuate”
2. Switch ON emergency light (unplanned 2. Switch on emergency light (Unplanned)
emergency) 3. Check outside condition (No fire, No
3. Check outside condition No fire, No obstacle, door above water level,)
Obstacles 4. Take life vest under FA seat (unplanned
FA Command: “BAHAYA – BUKA emergency situation)
SABUK PENGAMAN – TINGGALKAN 5. FA GIVES COMMAND:
SEMUA BARANG”
UNPLANNED
“EMERGENCY – OPEN SEATBELT – “BAHAYA – BUKA SABUK PENGAMAN – AMBIL
LEAVE EVERYTHING “ BAJU PELAMPUNG DI BAWAH KURSI ANDA –
KENAKAN – TINGGALKAN SEMUA BARANG”
4. Open ENTRANCE DOOR AND SERVICE
DOOR “EMERGENCY – OPEN SEAT BELT – TAKE YOUR
5. STAND BESIDE OF FA SEAT AND LIFEVEST UNDER YOUR SEAT – PUT IT ON –
FACING FORWARD LEAVE EVERYTHING “
6. Continue Give command to ` PLANNED:
passenger:
“BAHAYA – BUKA SABUK PENGAMAN –
UNPLANNED/PLANNED TINGGALKAN SEMUA BARANG”
“EMERGENCY – OPEN SEATBELT – LEAVE
“KEMARI – CEPAT – KELUAR” EVERYTHING”
“COME THIS WAY – HURRY – GET OUT” 6. Open Entrance door or service door
7. Stand in front of FA seat facing forward
8. Continue Give command to passenger:
UNPLANNED /PLANNED:
“KEMARI – CEPAT – KEMBUNGKAN

PELAMPUNG DISINI – KELUAR”
“COME THIS WAY – HURRY- INFLATE YOUR

LIFEVEST HERE – GET OUT”
After evacuation completed, check Cabin, lavatory

FA-1 Take along (Terrain) : Flashlight, Megaphone, ELT, ( and FAK for ATR 72-600 )
Take Along (Ditching) : Flashlight, ELT, ( and FAK for ATR 72-600 )

Flight Attendant 2
TERRAIN DITCHING
Responsible: Forward Emergency exit Responsible: Forward Emergency exit
(LHS/RHS) (LHS/RHS)
1. Cockpit Command: 1. Cockpit Command:
“Evacuate – Evacuate” “Evacuate – Evacuate”
2. Check outside condition No fire, No 2. Check outside conditions: No fire, No

Obstacles Obstacles, Window sill above water level
3. Give command to passenger: 3. Take own life vest (unplanned emergency

situation)
UNPLANNED/PLANNED
Give command to passenger:
TINGGALKAN SEMUA BARANG UNPLANNED
“BAHAYA – BUKA SABUK PENGAMAN – AMBIL
“EMERGENCY – OPEN SEATBELT – LEAVE BAJU PELAMPUNG DIBAWAH KURSI ANDA –
EVERYTHING “ KENAKAN – TINGGALKAN SEMUA BARANG “
“EMERGENCY – OPEN SEATBELT – TAKE
4. Instruct ABP to open the exit YOUR LIFEVEST UNDER YOUR SEAT – PUT IT
ON – LEAVE EVERYTHING”
5. Standing in front of cabin to cargo door
and facing aft. PLANNED
6. Hold the people while the ABP open the TINGGALKAN SEMUA BARANG “
exit “EMERGENCY – OPEN SEATBELT –LEAVE
EVERYTHING “
7. After the Exit Ready
4. Instruct ABP to open the exit
GIVE COMMAND TO PASSENGER:
5. Standing in front of cabin to cargo door and
“KEMARI – CEPAT-DUDUK DIJENDELA – facing aft.
KELUAR”
“COME THIS WAY – HURRY-SIT ON THE 6. Hold the people while the ABP open the exit
FRAME – GET OUT”
7 After the exit ready
GIVE COMMAND TO PASSENGER:

“KEMARI – CEPAT – DUDUK DIJENDELA –
KEMBUNGKAN PELAMPUNG DILUAR PESAWAT
– KELUAR”
“COME THIS WAY – HURRY-SIT ON THE FRAME
– INFLATE LIFE VEST OUTSIDE – GET OUT”
After evacuation completed, check cockpit and cabin area

FA-2 Take along (terrain): Flashlight and FAK (and PLB for ATR 42-600)
Take along (ditching) : Flashlight and FAK (and PLB for ATR 42-600)
NOTE
After cabin checking and take along emergency equipment, FA may leave the aircraft through the
nearest possible exit

Flight Crew
Flight Crew Primary Duty Secondary Duty Terrain Ditching
Assist FA for evacuation

PIC Flight Deck Duties Flashlight Flashlight
process from inside
Evacuate aircraft
through exit door Passenger control Satellite Phone Satellite Phone
Ensure all passenger

and crew have left the
aircraft
Flight Crew Primary Duty Secondary Duty Terrain Ditching

SIC Flight Deck Duties Flashlight Flashlight
process from outside
Evacuate aircraft
through exit window Passenger control Crash Axe Crash Axe

and crew moved away Fire extinguisher Fire extinguisher
from the aircraft
Flight Crew Exit Primary Duty Terrain Ditching
Evacuate aircraft
OBSERVER through exit window
process from outside
Passenger control
and crew moved away
from the aircraft
NOTE : during pre-flight , the PIC will be briefing observer crew for the tasks and responsibilities during
emergencies


POST EVACUATION PROCEDURES
An evacuation is in fact no completed all passengers and crew have successful evacuated the aircraft.
Some post evacuation action should be carried out as standard procedures.
1. Lead passengers away from aircraft (upwind direction) because of risk of explosion and fire.
2. Bring all passengers and crew together. After an accident people often start running away in a
shock condition.
3. Care for injury.
4. If help cannot be expected immediately, possible action to overcome the first few hours should
be coordinated.
Apart from these general rules, local condition may require more specific by the crew as indicated
below. These must be seen; as main items are situation may vary widely. No details are specified
here in a survival situation. Extensive guidelines can be found in the booklet, included in each survival
pack. Use command sense.


LIFERAFT PROCEDURES
Life raft procedures should be carried out after Ditching Evacuation Procedures.
The Life raft procedures start when the passengers have come out from the aircraft.
Each crew member has their own responsibilities which listed as sequenced as follows:
Able Bodied Passenger

PILOT (PIC / SIC) FLIGHT ATTENDANTS
(ABP)
PIC Assist ABP to launch the FA1 assist the passengers from
liferaft from inside of the outside
Coordinating with the crew
aircraft, while SIC helping
FA2 Assist ABP to launch the members to launch and
from outside
liferaft from inside of the aircraft jerking the liferaft
then jerking the liferaft
After the liferaft fully inflated, After the liferaft fully inflated, FA1
the SIC stays on the liferaft’s arrange the seating position of the
boarding gate to help the passengers from inside the liferaft.
passengers move inside the
FA2 directing the passengers to
liferaft
enter the liferaft via the liferaft’s Entering the liferaft as the last
boarding gate. passengers
FA2 entering the liferaft after the
ABP onboard
when all of the evacuated

passengers already onboard
the liferaft, PIC entering the
liferaft as the last person
onboard and cut the mooring
line with the hook knife that
attach on the raft.
SIC lead the passengers build
up the liferaft’s canoopy
All Crew members organizing the use of survival equipments stored

in the liferaft and any emergency equipment which carried


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FLIGHT ATTENDANT MANUAL

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FLIGHT ATTENDANT MANUAL

Nova Famela Anggelina

Document No: OM-01-00-401 Revision: 05 Date: 16-Oct-22 Page: C.1

ADMINISTRATION AND CONTROL OF MANUAL

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