1. How does the front office manager relate to other members of the hotel management staff?

Give
examples.

The front office manager is responsible for overseeing the day-to-day operations of the front
desk, reservation, and guest services departments in a hotel.

2. Generally speaking, what benefits can a well-trained front office person offer the front office
manager?

The primary responsibility of a front desk agent in a hotel is to provide excellent customer
service to guests, including checking them in and out of the hotel, answering their inquiries, and
addressing any issues or concerns they may have during their stay.

3. Give some examples of how the front office is responsible for communication with other
departments, with hotel guests, and with the public.

The role of a night auditor in a hotel is to reconcile financial transactions, and balance accounts,
and perform accounting and administrative tasks during the overnight shift. They typically work during
the night shift, auditing the day's financial transactions and generating reports for management.

4. Compare the organization of a full-service hotel and a limited-service hotel. How can a limited-service
property operate with such a seemingly minimal staff?

A revenue management system in a hotel is a set of strategies, tools, and techniques that hotel
managers use to optimize revenue and profitability. It involves analyzing market demand, setting prices
and room rates, and adjusting inventory levels to maximize revenue while minimizing costs. A revenue
management system can help hotels to make data-driven decisions and increase revenue by selling the
right product to the right customer at the right time.

5. Why does trying to understand individual motivations help in supervising?

Trying to understand individual motivations can help in supervising because it allows a

supervisor to tailor their approach to each employee, increasing the likelihood of success. By
understanding what motivates each employee, a supervisor can identify their strengths and weaknesses,
provide appropriate feedback and coaching, and create a positive and productive work environment.
This can lead to higher levels of job satisfaction, engagement, and productivity among employees, and
can ultimately help to achieve the organization's goals more effectively. Additionally, by understanding
individual motivations, a supervisor can identify potential areas of conflict or dissatisfaction, and address
these issues before they become more significant problems.