The term______________was coined in 1982 by Keith Oliver of Booz, Allen and

Hamilton Inc. But the discipline and practice has been in existence for centuries.

Ans: Supply Chain Management

is the general term used to describe the management of transportation, inventory,

packaging, supplies and warehousing. It relates to a specific moment in the overall
supply chain management process, referring only to how resources are acquired, stores
and transported to their destination.

Ans: Logistics

This involves the acquisition of goods or services from an outside external source.

a. Procurement.
b. Customer service
c. Transportation
d. Materials handling and packaging

This involves maintaining long-term and good relationship with clients

a. Order management
b. Customer service.
c. Inventory
d. Warehousing

This involves planning and managing finished goods and raw materials.

a. Materials handling and packaging

b. Customer service
c. Inventory.
d. Procurement

This involves processes which require backward flow of goods and services from end
consumers to the point of origin or the supply chain.

a. Deliver
b. Make
c. Source
d. Return.

This involves the conversion of value-adding activities within a supply chain operation.

a. Source
b. Make.
 c. Return
d. Plan

This involves the alignment of resources to demand.

a. Plan.
b. Return
c. Deliver
d. Make

This involves activities related to buyers purchasing the product, including advertising,
pricing, and distribution channel selection.

a. Inbound logistics
b. Operations
c. Outbound logistics
d. Sales and marketing.

This involves skills development and training of employees. This includes all those
activities associated with hiring, training, development, and compensation of
employees.

a. Firm infrastructure
b. Human resource management.
c. Outbound logistics
d. Inbound logistics