HN7700S Terrestrial Broadband Router

HN System
Terrestrial Broadband Router

User Guide
Model: HN7700S
1037754-0001
Revision A
May 19, 2008
Revision record
Revision Date of issue Scope
A May 19, 2008 Initial release
Copyright © 2008 Hughes Network Systems, LLC

All rights reserved. This publication and its contents are proprietary to Hughes Network Systems,
LLC. No part of this publication may be reproduced in any form or by any means without the written
permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland
20876.
Hughes Network Systems, LLC has made every effort to ensure the correctness and completeness
of the material in this document. Hughes Network Systems, LLC shall not be liable for errors
contained herein. The information in this document is subject to change without notice. Hughes
Network Systems, LLC makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose.
Trademarks
Hughes, Hughes Network Systems, and HughesNet are trademarks of Hughes Network Systems,
LLC. All other trademarks are the property of their respective owners.
Important safety information
For your safety and protection, read this entire guide before
attempting to use the HN router. In particular, read this safety
section carefully. Keep this safety information where you can
refer to it if necessary.
Types of warnings used This section introduces the various types of warnings used in this
in this manual guide to alert you to possible safety hazards.
WARNING
Indicates a potentially hazardous situation, which, if not

avoided, could result in death or serious injury.
CAUTION
Indicates a potentially hazardous situation, which, if not

avoided, may result in minor or moderate injury.
CAUTION
Indicates a situation or practice that might result in property
damage.
Note: A note provides additional information.
• Important safety information

1037754-0001 Revision A iii
• Important safety information
iv 1037754-0001 Revision A
Contents
Important safety information . . . . . . . . . . . . . . . . . . . . . iii
Types of warnings used in this manual . . . . . . . . . . . . . . . . . . . iii
Chapter 1
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Scope and audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
HN router overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
How the router works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Router specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
HN router enterprise features . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Using the HN router with serial devices. . . . . . . . . . . . . . . .4
Dual Ethernet ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Port forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Using the pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Attaching the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Removing the base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Operating precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Contact information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 2
System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Internet browser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Accessing the System Control Center . . . . . . . . . . . . . . . . . . . .11
The System Control Center Home page. . . . . . . . . . . . . . . . . . .11
System Control Center buttons and indicators . . . . . . . . . . . . . .12
System Status button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Other System Control Center buttons. . . . . . . . . . . . . . . . . . .14
The System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
LAN Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
WAN Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
System Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Additional Home Page links. . . . . . . . . . . . . . . . . . . . . . . . . . . .19
System Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Diagnostic Utilities. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Connectivity Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Detailed Problem Statistics. . . . . . . . . . . . . . . . . . . . . . . . . . .21
Help page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
• Contents
1037754-0001 Revision A v
Help page links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Help page introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Frequently Asked Questions. . . . . . . . . . . . . . . . . . . . . . . . . .26
Terrestrial Broadband Glossary page . . . . . . . . . . . . . . . . . . .26
Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Chapter 3
Router LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
LEDs on power-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Checking the power supply . . . . . . . . . . . . . . . . . . . . . . . . . .31
Ethernet port LEDs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Ethernet port configurations . . . . . . . . . . . . . . . . . . . . . . . . . .31
Chapter 4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Problem troubleshooting information . . . . . . . . . . . . . . . . . . . .34
Can access the System Control Center but not the Internet . .36
Confirming that the router is commissioned . . . . . . . . . . . . .37
Confirming that TCP acceleration is operational . . . . . . . . . .37
Confirming NOC connectivity . . . . . . . . . . . . . . . . . . . . . . . .39
Confirming Internet connectivity . . . . . . . . . . . . . . . . . . . . . .42
Checking for viruses and firewall issues . . . . . . . . . . . . . . . .42
Using the router LEDs to troubleshoot. . . . . . . . . . . . . . . . . . . .42
Fatal error indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
All LEDs flashing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
All LEDs are off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Checking the Power LED. . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Checking the LAN LED. . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
WAN LED is off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
PPP-IP LED is off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
System LED is off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Troubleshooting other problems . . . . . . . . . . . . . . . . . . . . . . . .47
Troubleshooting VADB . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Appendix A
Typical operating system settings. . . . . . . . . . . . . . . . . .49
Determining if DHCP is enabled on the router . . . . . . . . . . . . .49
Configuring Windows for a static IP address. . . . . . . . . . . . . . .50
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
Configuring Windows to support a DHCP-enabled router . . . .59
Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Windows XP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
• Contents
vi 1037754-0001 Revision A
Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Configuring a Macintosh for a static IP address . . . . . . . . . . . .66
Configuring a Macintosh to support a DHCP-enabled router . .68
Appendix B
Conformance with standards and directives. . . . . . . . .71
Safety – operating conditions for Canada . . . . . . . . . . . . . . . . .72
Repairs in Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Electromagnetic compatibility (EMI) . . . . . . . . . . . . . . . . . . . .73
FCC Part 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Canada Class B warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
R&TTE (EU) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Telecommunications standards . . . . . . . . . . . . . . . . . . . . . . . . .74
IPoS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
FCC Part 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
Ringer equivalence number (REN) . . . . . . . . . . . . . . . . . . . .75
Discontinuance of service. . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Telephone Company changes. . . . . . . . . . . . . . . . . . . . . . . . .75
Repairs in the United States . . . . . . . . . . . . . . . . . . . . . . . . . .76
Canada – equipment attachment limitations. . . . . . . . . . . . . .76
Acronyms and abbreviations . . . . . . . . . . . . . . . . . . . . .77
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
• Contents
1037754-0001 Revision A vii
• Contents
viii 1037754-0001 Revision A
Figures
Chapter 1
1. HN router . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
2. Attaching the router to the pedestal base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Chapter 2
3. Selecting settings option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
4. Settings screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
5. System Control Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
6. Web page top frame . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
7. Question link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
8. Link explanation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
9. System Status indicator reporting Web Acceleration feature down. . . . . . . . . .14
10. System Status indicator reporting a problem . . . . . . . . . . . . . . . . . . . . . . . . . . .14
11. System Status page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
12. LAN Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
13. WAN Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
14. System Info page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
15. Additional Home Page links. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
16. Connectivity Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
17. Connectivity Test failed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
18. Detailed Problem Statistics page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
19. Time frame drop-down list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
20. Sample detailed statistics report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
21. Help welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
22. Help Introduction page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
23. Help LED page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
24. Frequently Asked Question page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
25. Help Glossary page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
26. Contact Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Chapter 3
27. Front panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
28. Ethernet port LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Chapter 4
29. System Control Center home page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
30. Select problem list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
• Figures
1037754-0001 Revision A ix
31. Select time list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
32. Diagnose/results screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
33. System Information page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
34. Confirming TCP acceleration is operational . . . . . . . . . . . . . . . . . . . . . . . . . . .38
35. Accessing the Connectivity Test page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
36. Successful ping test sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
37. Failed ping test sample . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Appendix A
38. Local Area Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
39. TCP/IP Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
40. Entering the preferred DNS server address . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
41. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
44. Entering the preferred DNS server address . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
45. Network and Dialup Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .57
47. Local Area Connection Properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
49. Local Area Connection Properties - Windows Vista . . . . . . . . . . . . . . . . . . . . .60
50. Internet Protocol Properties - Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . .61
51. Network Connections - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
52. Local Area Connection Properties - Windows XP . . . . . . . . . . . . . . . . . . . . . . .63
53. Internet Protocol Properties - Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
54. Network and Dial-up Connections - Windows 2000 . . . . . . . . . . . . . . . . . . . . .64
55. Local Area Connection Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . .65
56. Internet Protocol Properties - Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . .66
57. Mac Systems Preferences menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
58. Mac Network screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
59. Select Manually from the Configure drop-down list . . . . . . . . . . . . . . . . . . . . .68
60. Mac System Preferences menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
61. Mac Network screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
62. Select DHCP from the Configure drop-down menu . . . . . . . . . . . . . . . . . . . . .70
Appendix B
63. IPoS symbol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
• Figures
x 1037754-0001 Revision A
Tables
Chapter 1
1. Specifications for the HN router. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Chapter 3
2. LED indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Appendix B
3. HN7700S standards compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
• Tables
1037754-0001 Revision A xi
• Tables
xii 1037754-0001 Revision A
Chapter 1
Introduction
This user guide describes the features and operation of the
Hughes HN7700S Terrestrial Broadband Router (HN router). The
HN router is a standalone unit that provides an integrated
broadband LAN solution to platforms running IP over Ethernet.
This chapter discusses the following topics:
• Scope and audience on page 1
• HN router overview on page 1
• HN router enterprise features on page 4
• Using the pedestal base on page 5
• Operating precautions on page 7
• Contact information on page 7
Scope and audience The guide is directed to end users of the equipment, including
consumers, small office entrepreneurs, telecommunications
managers, planners, and technicians.
This manual is intended for users in the United States and
Canada. Certain information may vary depending on your
location. This manual identifies such differences where
applicable.
In this guide, the term HN router refer to the HN7700S acting as a
router. Transport devices refer to the Siemens 4100/4101
SpeedStream Modem or the ADTRAN Total Access 660R T-1 line.
HN router overview The HN router, as shown in Figure 1 on page 2, is a standalone

unit that provides an integrated broadband LAN solution to
platforms running IP over Ethernet. The HN router provides two
10/100 LAN ports with one being used for local LAN
connectivity and one being used for WAN connectivity. The
Ethernet LAN port can be connected via a straight-through or
crossover Cat-5 cable to a single computer or to an Ethernet
hub/switch port. It is completely self-contained requiring no
external PC to host any functions or software. The software is
automatically updated from the Network Operations Center
(NOC). It also has an an internal modem (with telephone jack) to
Chapter 1 • Introduction
1037754-0001 Revision A 1
support the Virtual Private Network Automatic Dial Backup
(VADB) feature.
Note: The HN router can also function as a satellite modem.
Figure 1: HN router
For information about the HN transport devices refer to: HN

System Terrestrial Broadband Router Installation Guide Model:
HN7700S (1037753-0001).
How the router works The HN router is independent of the operating systems of the
computers connected to it. A computer using a Windows or
Macintosh operating system can browse the Internet when
connected to the router and a transport device. The router is a
self-hosted unit. All the software necessary to operate it resides
on the unit. There is no need to install software on the
computer(s) connected to the router.
The router, in combination with a transport device, provides LAN
and WAN connectivity for multiple computers on a wireless or
2 1037754-0001 Revision A
wired (Ethernet) LAN. After installing the HN router and
transport device, every computer on the network can access the
Internet.
Router specifications Table 1 lists the specifications for the HN router.
Table 1: Specifications for the HN router

Weight 2.4 lb (1.089 kg)
Width 1.7 inch (4.32 cm)
4.5 inch (11.43 cm) with pedestal base
Height 9.5 inch (24.13 cm)
9.75 inch (24.77 cm) with pedestal base
Depth 10.5 inch (26.67 cm)
Safe operating 5 to 40°C (Above 5000 ft altitude, reduce maximum temperature by 1°C per
temperature range 1000 ft)
Safe operating 5% to 95% non-condensing
humidity range
Safe altitude 10,000 ft
Cooling method Convection
Main processor 300 MHz
Main memory 64 Mbyte
Flash memory 16 Mbyte
Protocol support TCP/IP (Transmission Control Protocol / Internet Protocol) protocol suite
Interfaces/ports • Two Ethernet ports supporting 10BaseT or 100BaseT operation, RJ45-switched
• Telephone line port
• Serial port, DTE/DCE RS-232, which supports the following protocols:
– VISA (Veriphone 3200 and 3300) (the asynchronous protocol of Vanguard
International Service Association credit card)
– X.25 International Telecommunication Union-Telecommunication
Standardization Sector (ITU-T) protocol standard for WAN communications
– XPAD (X.25 Packet Assembler/Disassembler)
– SDLC (Synchronous Data Link Control)
– LLC (Logical Link Control)
System requirements The HN router can be used with any device that supports IP and
has a 10/100 BaseT Ethernet port. To run optional software that
may be installed to support the router, your computer must meet
the following requirements:
• Operating system
– PC: Windows Vista, Windows XP, Windows 2000
– MAC: 10.1 and higher
1037754-0001 Revision A 3
• Processor
– Vista PC: 800 Mhz or faster
– All other PCs: Pentium II 333 Mhz or faster
– MAC: 300 Mhz or faster
• Memory
– Vista PC: 512MB or 1 GB RAM depending on version
– All other PCs: 128MB RAM
– MAC: 128MB
• Free hard drive space
– PC: 100MB
– MAC: 150MB
• A functioning 10/100 BaseT Ethernet interface installed on at
least one computer.
HN router enterprise The HN router includes features that make it an ideal

features communications solution for enterprise customers. The following
gives a brief description of these features.
• VADB – The HN router includes an internal modem that
supports the Virtual Private Network Automatic Dial Backup
(VADB) feature. VADB enables the HN router to send and
receive data over a terrestrial phone line if the transport
device should fail or degrade below an acceptable threshold.
• Serial port – Enables you to connect the router to a serial
device such as a point of sale (POS) router, credit verification
device, or automated teller machine (ATM).
• Dual Ethernet ports – Provides the ability to connect
Ethernet devices to the router. Supported devices include PCs
equipped with network interface cards (NICs), hubs, routers,
switches, the Hughes voice appliance, and the Hughes serial
appliances. A Hughes serial appliance can support up to four
serial devices.
• Port forwarding – Allows servers on your LAN to receive
specific Transmission Control Protocol (TCP) and User
Datagram Protocol (UDP) traffic from the Internet.
Using the HN router with serial The HN router has one DCE/DTE RS-232 serial port that
devices supports most types of serial devices. Common serial devices that
may be connected to the HN Router include:
• POS devices
• Credit card readers
• ATMs
4 1037754-0001 Revision A
The serial port is programmable for synchronous or asynchronous
operation. A single serial device can be connected to the port. A
Hughes serial appliance connected to a router’s Ethernet port can
support multiple serial devices. The serial port supports a variety
of protocols.
Dual Ethernet ports The HN router has two RJ-45, 10/100BaseT Ethernet ports. The
green and yellow LEDs on each port indicate link status and
Ethernet mode. The ports support a wide range of devices,
including:
• PCs equipped with network interface cards (NICs)
• Hughes serial appliance, which can support up to four serial
devices
• Hubs
• Routers
• Switches
Port forwarding The port forwarding feature allows you to configure the HN
router to forward specific TCP and UDP traffic from the Internet
to servers on a LAN. For details, see Port Forwarding
Configuration page on page 30.
Using the pedestal base The HN router can be oriented in two ways: in a vertical position
with pedestal base or in a horizontal position without the pedestal
base when mounted in a ventilated rack.
The pedestal base ensures that the router receives proper
ventilation. Use it to mount the router in a vertical position.
Attaching the base To attach the base to the router:
1037754-0001 Revision A 5
1. Position the router and pedestal base as shown in Figure 2.
Figure 2: Attaching the router to the pedestal base
2. Starting with the router bottom about ½ inch from the bottom
of the pedestal base, slide the router into the base until the
router locks into position.
Removing the base If you need to remove the router from the pedestal base:
1. Pull the release tab on the bottom of the base down. Refer to
Figure 2.
2. Slide the base away from the router.
6 1037754-0001 Revision A
Operating precautions You must observe the following warnings and cautions to prevent
personal injury or damage to the router.
WARNING
• Do not insert objects through the vents.
• Inserting objects through the vents may result in severe
personal injury or death due to electric shock.
• In addition, inserting objects through the vents may
damage the router.
CAUTION
• Keep the router in a well-ventilated space. Do not place
anything on top of it. Doing so may reduce heat
dissipation and cause operational problems or damage
the router.
• Do not install near heat sources, such as radiators, heat
registers, stoves, or other apparatus (including
amplifiers) that produce heat.
• Do not unplug the power cord from the back of the
router while it is powered on. Doing so could damage
the plug’s pins and cause a short in the system.
• If your router uses an AC/DC power supply, whether
in-line or a wall unit, a surge protector is recommended.
• When power needs to be removed from a router that
uses an AC/DC power supply, always unplug the AC
power cord from the power source (wall outlet, power
strip, or surge protector).
• When power needs to be removed from a router that
uses a DC/DC power supply, always unplug the DC input
cable connector from the power supply.
• Do not place the router near equipment that produces
dust. Certain copiers or computer printers produce
carbon dust which can cause malfunctions.
• Position the router on a stable surface where it will not
be bumped or dropped.
• Do not allow moisture to get inside the router.
Contact information If you experience problems with your HN router, first try the
solutions offered in Chapter 4 – Troubleshooting, on page 33.
For warranty or repair support, your contact information varies
depending on your location. If you need service, warranty, or
repair support, please contact your customer service
representative in accordance with you service agreement.
1037754-0001 Revision A 7
8 1037754-0001 Revision A
Chapter 2
System Control Center
The System Control Center is an interface that enables you to
access router configuration, statistics, status and help information
using a Web browser from any computer that has TCP/IP
connectivity to the router.
This chapter discusses:
• Internet browser settings on page 9
• Accessing the System Control Center on page 11
• The System Control Center Home page on page 11
• System Control Center buttons and indicators on page 12
• The System Status page on page 15
• LAN Info page on page 15
• WAN Info page on page 17
• System Info page on page 18
• Additional Home Page links on page 19
• System Status on page 19
• Diagnostic Utilities on page 19
• Help page on page 22
• Help page links on page 23
Internet browser It is important that your Internet browser displays the most
settings current system information for the System Control Center. To
ensure the browser does not display old or outdated pages, set
your browser options as follows.
Note: These procedure apply only to Internet Explorer. If you

are using another Web browser, consult your operating system
manual.
1. From your browser toolbar select Tools.

2. From the drop-down list select Internet options.
3. Click the General Tab Setting on the the Internet Options
screen.
Chapter 2 • System Control Center

1037754-0001 Revision A 9
4. In the Temporary Internet Files box, click Settings as shown
in Figure 3.
Figure 3: Selecting settings option
5. The Settings screen displays.

6. Click the Every visit to the page box as shown in Figure 4.
Figure 4: Settings screen
7. Click OK to store your settings and close the screen.

10 1037754-0001 Revision A
Accessing the System You can access the System Control Center through the Web
Control Center browser installed on a computer connected to the HN router. To
access the System Control Center:
1. Open a Web browser such as Internet Explorer or Netscape.
2. In the browser’s address bar, type 192.168.5.1
and press ENTER.
The System Control Center’s Home page appears as shown in
Figure 5.
Note: When commissioned as a router, HN7700S-R is used to

indicate this functionality on all user interface screens.
Figure 5: System Control Center
The System Control The System Control Center, also referred to as the Home page or
Center Home page the Main page, is the central portal to all other pages. The System
Control Center contains links to status, diagnostic and help
information. See Additional Home Page links on page 19.
The HN router’s Web interface is divided into two
sections—Main pages and Advanced pages. The format of these

1037754-0001 Revision A 11
pages remains the same even though the information presented
changes.
System Control Center The top frame of the System Control Center’s Home page and
buttons and indicators associated pages consists of four round labelled buttons as shown
in Figure 6. These buttons are links to other pages and appear at
the top of every page, except the Advance pages:
• System Status
• LAN Info
• WAN Info
• System Info
If you click any of these buttons, the page associated with that
button opens. For example, click the LAN Info button to see the
LAN Info page.
Figure 6: Web page top frame
Below the top frame is the link What do these controls mean?
as shown in Figure 7.
Figure 7: Question link
When you click the link, it opens a pop-up window that gives an
explanation of the button links in the top frame. See Figure 8.

12 1037754-0001 Revision A
Figure 8: Link explanation
System Status button The System Status button is an indicator button that changes color
to indicate the current system status. The different colors indicate
the following:
• Green - no problem detected, OK
• Red - problem detected
• Yellow - may be a problem with Web Acceleration or virus
activity.
Note: The System Status button may be green, red, or yellow,

while other buttons are always blue.
The following describes the colors of the System Status buttons.
• System Status provides access to the System Status page,

which displays general status information.

1037754-0001 Revision A 13
– If the System Status indicator button is green and OK
appears below it, as shown in Figure 6, the the router is
operating properly.
– If the indicator button is yellow as shown in Figure 9, the
system status is Degraded. This could indicate that the Web
Acceleration feature is not functioning, the router is in
VADB mode, or using the BACKUP configuration. It may
also indicate that virus activity has been detected on the
LAN. Click the indicator button to access the System
Status page to view status details and restore previous
operating parameters.
Figure 9: System Status indicator reporting Web Acceleration

feature down
– If the indicator button is red and Problem appears below it,

as shown in Figure 10, there is a problem. Click the
indicator to access the System Status page to view problem
details.
Figure 10: System Status indicator reporting a problem
Other System Control LAN Info shows the configuration of the LAN (LAN1) port. It
Center buttons also displays the statics about the traffic through the LAN port.
WAN Info shows the configuration of the WAN (LAN2) port. It
also displays the statistics about the traffic through the WAN port.
System Info provides basic system configuration information
about the HN Router.

14 1037754-0001 Revision A
The System Status page Figure 11 shows the System Status page. A description of the
fields on the page follows the figure.
Note: The available system status options will vary, depending

on how the router is configured. Therefore, some of the options
listed below may not appear on your screen.
Figure 11: System Status page
• Software Download Status - Indicates whether the router

software and configuration are up to date.
• Service Status - Indicates whether the router has been
commissioned (registered with the system). From here, you
can also access the service history for the router to determine
if it has been de-commissioned at any time.
• TCP Acceleration Status - Indicates whether TCP
Acceleration is operational. TCP acceleration provides the
expected performance on the router.
• IPSec Tunnel Status
• WAN Status - Indicates the current status of the WAN
interface.
Other possible statuses that may display include Web
Acceleration and Virus Detection.
LAN Info page Figure 12 shows the LAN Info Page. The LAN Info page gives
information about the configuration of the LAN (LAN1) port and

1037754-0001 Revision A 15
maintains the statistics about the traffic through the LAN port.
Click the Clear LAN Statistics button to refresh the screen with
the most current statistics.
Figure 12: LAN Info page

16 1037754-0001 Revision A
WAN Info page Figure 13 shows the WAN Info page. WAN Info shows the
configuration of the WAN port and maintains statistics about the
traffic through the WAN port. Click the Clear WAN Statistics
button to refresh the screen with the most current statistics.
Figure 13: WAN Info page

1037754-0001 Revision A 17
System Info page The System Info page, as shown in Figure 14, provides basic
system information for the HN router. The page is divided into
two sections.
• The HN7000S-R Info section contains identifying
information for the router such as the Site ID and Serial
Number.
• The Software Configuration section displays NAT, DHCP,
and Firewall summary information if these options are
enabled. Use the links for additional information.
• The WAN Info section gives basic indentifying information
for the WAN.
Figure 14: System Info page

18 1037754-0001 Revision A
Additional Home Page The center frame of the the Home page has additional links as
links illustrated in Figure 15.
Figure 15: Additional Home Page links
The links are organized by the following categories:

• System Status
• Diagnostic Utilities
• Help
System Status This category provides access to system status information.

• View System Status provides access to the System Status
page which gives general status information. See System
Status on The System Status page on page 15.
• View LAN Info provides LAN information. Refer to the LAN
Info page on page 15 for details.
• View WAN Info provides WAN information. Refer to the
WAN Info page on page 17.
Diagnostic Utilities The Diagnostic Utilities category provides access to links for
testing and problem diagnosis.

1037754-0001 Revision A 19
• Connectivity Test - Allows you to test the connectivity with
the NOC.
• Detailed Problem Statistics - Allows you to select a
problem area and time frame to generate a detailed report.
Connectivity Test The Connectivity Test link provides access to the Connectivity
Test page as shown in Figure 16. Use the Start Test link to test
the connection between the router and the Network Operations
Center (NOC).
Figure 16: Connectivity Test page
Figure 17 shows the message if the connectivity test fails.
Figure 17: Connectivity Test failed

20 1037754-0001 Revision A
Detailed Problem Statistics The Detailed Problem Statistics page as shown in Figure 18,
allows you to view statistics for a selected problem for a specific
hourly time frame.
Figure 18: Detailed Problem Statistics page
Select the problem and time frame from drop-down lists as shown
in Figure 18 and Figure 19.
Figure 19: Time frame drop-down list

1037754-0001 Revision A 21
Click the Diagnose button to view the detailed statistics report for
the topic chosen. Figure 20 shows a sample report.
Figure 20: Sample detailed statistics report
Help page The System Control Center’s Help Welcome page (Figure 21)
contains information to help you get started in using the HN
Router, how to configure and optimize Terrestrial Broadband
Services, contact information if you need assistance, and other
important information. Review the Help page information to
become familiar with these router resources.
To display the Help page:
• Click View Help Topics on the System Control Center home
page
or
• Click Help on the left side of any System Control Center
page.

22 1037754-0001 Revision A
Help page links The Help Welcome page, as shown in Figure 21, contains links to
assist you in learning more about Terrestrial Broadband services
and how to troubleshoot problems if they occur.
Figure 21: Help welcome page
The links on this page are:

• Introducing the HN7700S-R - Gives an overview of the
router and its capabilities.
• Frequently Asked Questions - Displays a list of links for
questions you may have.
• Terrestrial Broadband Glossary - A tabbed glossary of
relevant broadband terms.
• Contact Information - Lists important name and telephone
numbers.

1037754-0001 Revision A 23
Help page introduction The Introducing the HN7700S-R link takes you to the
introduction page which gives an overview of the HN router as
shown in Figure 22.
Figure 22: Help Introduction page

24 1037754-0001 Revision A
At the bottom of the page is a See Also link to HN7700S-R
LEDs. This link, as shown in Figure 23, displays an explanation
of the five LEDs on the front of the HN router.
Figure 23: Help LED page

1037754-0001 Revision A 25
Frequently Asked Questions The Frequently Asked Question page, as shown in Figure 24,
contains a series of links to questions you may have about the HN
router. Click the link to display the answer.
Figure 24: Frequently Asked Question page
Terrestrial Broadband The Terrestrial Broadband Glossary link displays an

Glossary page alphabetical listing of broadband terms as shown in Figure 25.
Click the alphabetical character at the top of the page to view the
terms starting with that character.

26 1037754-0001 Revision A
Figure 25: Help Glossary page
Contact Information The Contact Information link, as shown in Figure 26, displays
instructions for contacting Hughes support groups for assistance.
Figure 26: Contact Information page

1037754-0001 Revision A 27
28 1037754-0001 Revision A
Chapter 3
Router LEDs
The LEDs provide information about the router’s operating
status. This chapter describes the following LEDs:
• Front panel LEDs on page 29
• Ethernet port LEDs on page 31
Front panel LEDs The HN router has five front panel LED indicators, as shown in
Figure 27. This section explains what it means when the LEDs
are on, off, or flashing. (On means the LED is continuously lit.
Flashing means the LED alternates between on and off for
periods of ½ sec to 1 sec.)
‘
Figure 27: Front panel LEDs
Chapter 3 • Router LEDs

1037754-0001 Revision A 29
Table 2 provides additional information about the LEDs and what
they indicate.
Table 2: LED indications
LED Pattern Description

LAN Solid blue Operating normally
Off Cable between HN
router and the LAN port
is not connected
Flashing Operating normally
Transmit Solid blue Operating normally
WAN Off No physical
connectivity to the
WAN port
Flashing Transmitting and
receiving
Intermittent flashing Indicates a problem
Receive Solid blue Operating normally
PPP-IP Off PPP connectivity failed
or unable to reach
default gateway
Flashing Transmitting and
receiving
System Solid Blue Operating normally
Off System is unavailable
Power Solid blue Operating normally
Off Possible fatal error
Flashing Operating normally
LEDs on power-up As the HN router powers up, observe the LEDs as shown in
Figure 27 to make sure that the router is working properly. When
power is applied to the HN router or after the HN router is reset,
the LEDs light up in the following order, indicating normal
operation:
• All LEDs light up for ½ sec.
• The power LED lights up and remains on, indicating the
remote router is powered up.
After the self-test, if the Power LED is off and one or more of the
other LEDs is flashing, the router could have a fatal error and
may have to be replaced. See Fatal error indication on page 42. If
the Power LED is flashing but no other LED is flashing, this does
not indicate a problem. Refer to the preceding table.

30 1037754-0001 Revision A
Checking the power supply If the LEDs do not function properly as described in this chapter,
check the sticker on the power supply and verify that you have the
correct power supply.
For an AC/DC power supply, the Hughes part number on the
power supply should be one of the following:
1031105-0001
1500089-0001
A DC/DC power supply should have the following Hughes part
number:
1033554-0001
If your power supply has any other part number, contact
Customer Care.
Ethernet port LEDs The HN router has two Ethernet ports. The Ethernet port supports
a wide range of devices, including:
• PC equipped with a network interface card (NIC)
• Hub
• Router
• Switch
Green and orange LEDs on each port indicate link status and
Ethernet mode, as explained in Figure 28.
Figure 28: Ethernet port LEDs
Ethernet port configurations The Ethernet ports support the following configurations:

1037754-0001 Revision A 31
• Dual port, single subnet
Only one Ethernet port is configured with an IP address at the
NOC, which means the router supports one subnet.
• Dual port, independent subnet
Each Ethernet port is configured with a separate IP address at
the NOC, which means the router supports independent
subnets.

32 1037754-0001 Revision A
Chapter 4
Troubleshooting
This chapter provides general troubleshooting procedures.
The following situations and topics are discussed:
• Problem troubleshooting information
• Using the router LEDs to troubleshoot on page 42
• Troubleshooting other problems on page 47
CAUTION
This User Guide contains some procedures that instruct
you to restart the router using the Restart function in the
System Control Center. When so instructed, do not power
cycle the router. Doing so will destroy valuable data used
for troubleshooting.
CAUTION
When this User Guide instructs you to power cycle the
router, you should remove and then re-apply power. If the
router uses an AC/DC power supply, disconnect the AC
power cord from the power source (power strip, wall outlet,
or surge protector). If the router uses a DC/DC power
supply, disconnect the DC input cable connector from the
router’s power supply. In both cases (AC/DC or DC/DC), do
not unplug the power cord from the back of the router. This
could shock you and/or damage the router.
Chapter 4 • Troubleshooting
1037754-0001 Revision A 33
Problem If you experience trouble with the router, the Problem
troubleshooting Troubleshooting link on the System Control Center page may
have the information you need. You should try this link before
information calling Customer Care.
1. On the System Control Center page, click Detailed Problem
Statistics as shown in Figure 29.
Figure 29: System Control Center home page
2. The Detailed Problem Statistics page contains two

drop-down lists. Click the drop-down list arrow next to the
topic box to display a list of topics.
34 1037754-0001 Revision A
3. Select the appropriate problem as shown in Figure 30.
Figure 30: Select problem list
4. Click the down arrow for the time box to display a list of time
intervals. Select the appropriate time as shown in Figure 31.
Figure 31: Select time list
1037754-0001 Revision A 35
5. Click Diagnose.
The results page displays giving you information on your
problem as shown in Figure 32.
Figure 32: Diagnose/results screen
Can access the System If you can access the System Control Center but you cannot
Control Center but not the access the Internet, you may be able to resolve the problem by
Internet performing the following troubleshooting procedures:
• Confirming that the router is commissioned on page 37
• Confirming that TCP acceleration is operational on page 37
• Confirming NOC connectivity on page 39
• Confirming Internet connectivity on page 42
• Checking for viruses and firewall issues on page 42
The following sections describe these procedures.
The problem you are experiencing may be the result of several
causes. If you implement a troubleshooting procedure but still
cannot access the Internet, ensure that the router is
commissioned. See Confirming that the router is commissioned
on page 37. Also, try the troubleshooting procedures more than
once before contacting Customer Care.
36 1037754-0001 Revision A
If you cannot access the System Control Center by typing
www.systemcontrolcenter.com in the browser’s address bar,
try typing 192.168.5.1 instead, then press ENTER. I.
Confirming that the router is Follow these steps to confirm the router is commissioned:
commissioned 1. At the System Control Center, click the System Info link.
The System Information page appears. See Figure 33.
Figure 33: System Information page
2. Observe the value in the Site ID field.

If the alphanumerical site ID appears, the router is
commissioned. If Not Commissioned appears, the router is
not commissioned. Contact Customer Care.
Confirming that TCP TCP Acceleration is a proprietary protocol provided by Hughes.

acceleration is operational It optimizes performance for TCP and Internet Protocol
(IP)-based applications, including faster downloads.
1037754-0001 Revision A 37
At the System Control Center Home page, click the System
Status link. The System Status page appears. See Figure 34.
Figure 34: Confirming TCP acceleration is operational
3. Check the message in the TCP Acceleration Status row.

If the message says Operational, TCP Acceleration is
enabled. If the message says Not Operational, TCP
Acceleration is disabled.
Perform the following steps:
a. Check that the transport device is receiving and
transmitting. If not check the transport device
documentation to troubleshoot the problem.
b. If transport device is working but TCP Acceleration is still
not operational, restart the router:
– Go to the System Control Center home page.
– In the Help section, click Restart HN7700S-R.
c. If this does not correct the problem, power cycle the router:
CAUTION
Do not power cycle the router by unplugging the power cord
from the back of the router. This could shock you and/or
damage the router.
– Unplug the power cord from the power source.

(If the router is connected to a DC power source, unplug
the DC input cable from the router’s power supply.)
38 1037754-0001 Revision A
– Wait 30 sec.
– Plug the power cord back into the power source.
(If the power source is DC, plug the input cable back
into the power supply.)
d. Check the TCP Acceleration status again.
e. If it is not operational, or is operational but you still cannot
access the Internet, contact your service provider for
assistance.
Confirming NOC Use the Connectivity Test link to check connectivity to the
connectivity Hughes Network Operations Center (NOC).
Note: You may want to open a second browser window to access

the Help page while conducting the Connectivity Test.
1. Click Connectivity Test on the left side of the System

Control Center. The Connectivity Test page shown in
Figure 35 appears.
Figure 35: Accessing the Connectivity Test page
2. Click Start Test. A message appears informing you if the test

was successful.
3. If the connectivity test succeeds but you still cannot access
the Internet, try pinging the router address from your
computer. Ping is a test that lets you verify that a particular IP
address exists and can accept requests. You can use ping to
make sure a device you are trying to reach is operating. Ping
sends a packet to a designated address and waits for a
response. You can use ping on a Windows or MacIntosh
computer.
a. At the System Control Center, click the System Info link.
The System Information page appears.
1037754-0001 Revision A 39
b. Record the router address listed in the HN7700S-R Info
section of the System Information page.
c. From the Windows desktop, go to Start → Run.
d. The Run box appears. In the Open field, type command.
e. Click OK.
f. The Command window appears. See Figure 36.
g. At the prompt, type ping followed by a space and then
type the router address.
For example, if the router address is 100.100.100.100,
type ping 100.100.100.100.
h. Press ENTER.
If the ping is successful, the ping results show that all sent packets
were received, as shown in the sample Figure 36.
Figure 36: Successful ping test sample
40 1037754-0001 Revision A
If the ping fails, the ping results show that packets were lost, as in
Figure 37, and timeout messages may also appear.
Figure 37: Failed ping test sample
If pinging the router address succeeds but you still cannot access
the Internet, proceed to Confirming Internet connectivity on
page 42.
If pinging the router address fails, and DHCP is disabled on the
router, the default gateway address is probably not set correctly in
the computer’s operating system settings. The default gateway
address should be the Router IP address as received during
commissioning and displayed in the Router IP Address field on
the System Information page. Fix this in the computer's operating
system settings. See Appendix A – Typical operating system
settings, on page 49. Then repeat the sequence above.
If the tests still fail, follow these procedures:
1. Restart the router:
a. Go to the System Control Center home page.
b. In the Help section, click Restart HN7700S-R.
2. If this does not correct the problem, power cycle the router.
CAUTION
damage the router.
1037754-0001 Revision A 41
a. Unplug the power cord from the power source.
b. Wait 30 sec.
c. Plug the power cord back into the power source.
(If the power source is DC, plug the input cable back into
the power supply.)
If you still can’t access the Internet, call your service provider.
Confirming Internet Loss of Internet connectivity could result from a temporary

connectivity Internet problem or a problem with the site you are trying to
access. If you lose Internet connectivity, complete these
troubleshooting steps:
1. Open a command prompt on a computer connected to the
router.
2. Ping the server:
a. Type ping and your WAN IP address.
b. Press ENTER.
If the ping test fails, contact your service provider for
assistance.
Checking for viruses and If you have completed all the steps in this section and still cannot
firewall issues browse the Internet, check the computer for viruses. Also check
all computers on the same network for viruses. If you find a virus,
delete or disable it and try to browse again.
If a firewall is used, make sure none of its settings are blocking
access to the Internet or to the Hughes servers. Make sure you are
using the latest version of any anti-virus and/or firewall software.
Using the router LEDs This section explains how to use the LEDs appearance to
to troubleshoot troubleshoot.
Fatal error indication If after power-up or a reset the Power LED is off and one or more
of the other LEDs is flashing, the router could have a fatal error
and may have to be replaced. If you do not see these LED
indications, proceed to All LEDs flashing on page 43.
42 1037754-0001 Revision A
If there is a fatal error indication (Power LED off and other LED
or LEDs flashing), try power cycling the router:
CAUTION
damage the router.
1. Unplug the power cord from the power source.

(If the router is connected to a DC power source, unplug the
DC input cable from the router’s power supply.)
2. Wait 30 sec.
3. Plug the power cord back into the power source.
(If the power source is DC, plug the input cable back into the
power supply.)
The router may recover. If the fatal error indication continues, the
router must be replaced. Contact Customer Care.
All LEDs flashing If all LEDs are flashing simultaneously, this is an indication that
the router’s firmware is corrupted. A router in this state cannot be
recovered. Contact Customer Care.
All LEDs are off If all the LEDs are off, the power connections may not be secure
or the power source may be faulty. Follow these steps:
1. Make sure the DC power cord is securely connected to the
DC IN connector on the router.
2. Make sure the AC power cord is securely connected to the
power source.
If the AC power cord is connected to a power strip or surge
protector, make sure the power strip or surge protector is
turned on.
3. If the LEDs are still off, determine if the power source is
faulty:
a. Unplug the router’s AC power cord from the power outlet.
If the router AC power cord is connected to a power strip
or surge protector, unplug the power strip or surge
protector from the power outlet.
b. Plug a small device, such as a portable radio, to the power
outlet. If the device works, there is not a problem with the
power source.
If completing steps 1 - 3 does not resolve the problem, call
Customer Care.
1037754-0001 Revision A 43
Checking the Power LED If the Power LED is lit, proceed to Checking the LAN LED.
Checking the LAN LED If the LAN LED is off, perform the following steps:
1. Check that the Ethernet cable is connected to the router’s
LAN port and to the computer’s Ethernet port.
2. If the LAN LED is still off, power cycle the router:
CAUTION
damage the router.

– Wait 30 sec.
3. If the LAN LED is still off, check the Windows Device
Manager to see if your computer's NIC is installed correctly.
a. In Windows 2000, for example, right-click My Computer
on the desktop and choose
Properties → Hardware → Device Manager. A screen
appears listing all the devices installed on the computer.
b. If the NIC is not properly installed, a red X appears next to
its listing. Troubleshoot the NIC installation using the
manufacturer’s instructions and Windows documentation.
If the My Computer icon is not available, click
Start → Settings → Control Panel → Administrative
Tools → Computer Management → System
Tools → Device Manager.
4. If the LAN LED is still off after fixing any NIC problems,
check the router’s back panel LEDs.
a. If the Orange LED is lit and the front panel LAN LED is
not, contact customer care for further assistance.
b. If both the Orange LED and the front panel LAN LED are
off, check all network equipment that connects the
computer with the router, including the computer's
44 1037754-0001 Revision A
Ethernet card, Ethernet cable(s) and any switch or hub.
Swap out one or more of the items to isolate the problem.
c. If all the equipment appears to be OK, power cycle the
router:
CAUTION
damage the router.

– Wait 30 sec.
5. If the LAN LED is still off, follow this step only if the router is
connected to a hub, or other network device (that is, not
connected directly to your computer): Connect the computer
directly to the router (to bypass the network device), as
follows:
a. Locate the cable that connects the computer to the network
device.
b. Disconnect the cable end that connects to the network
device.
c. Connect this cable to the router’s LAN port.
The computer should now be connected directly to the
computer.
d. Check the router’s LAN LED.
If the LAN LED is still off when the network device is
connected, there is probably a problem with your network
device or the connections to it. Check those connections. If
the LAN LED is still off, contact the manufacturer of the
network device for assistance.
If the LAN LED is off, go to step 6.
6. If the LAN LED is still off, try connecting the router to
another computer.
If the LAN LED is on, the problem is with your computer.
If the LAN LED is off, contact Customer Care.
1037754-0001 Revision A 45
WAN LED is off If the router is not operating normally and the WAN LED is off,
follow these steps:
1. Check all cable connections, and tighten any connections that
seem loose.
2. If the LED is still off, check the cable for breaks.
3. If the problem persists, contact Customer Care.
PPP-IP LED is off If the router is not operating normally and the PPP-IP LED is off,
take the following steps:
1. Check all cable connections for tightness, and tighten any
connections that seem loose.
2. Restart the router:
a. Go to the System Control Center home page.
b. In the Help section, click Restart HN7700S-R.
If this does not correct the problem, power cycle the router:
CAUTION
damage the router.
c. Unplug the power cord from the power source.

d. Wait 30 sec.
e. Plug the power cord back into the power source.
the power supply.)
If the problem persists, contact your service provider.
Note: Often, if the PPP-IP LED is not on, the other LEDs may
not be on.
System LED is off If the System LED is off, but the WAN and the PPP-IP LEDs are
on, there may be a problem at the NOC. Follow these steps:
1. Wait 15 minutes. If there is a problem at the NOC, it will
soon be corrected and the System LED will turn on. You can
then resume normal operation.
46 1037754-0001 Revision A
2. If the LED does not turn on after 15 minutes, power cycle the
router:
CAUTION
damage the router.
a. Unplug the power cord from the power source.

b. Wait 30 sec.
c. Plug the power cord back into the power source.
the power supply.)
If the problem persists, contact your service provider.
Troubleshooting other This section provides troubleshooting help for possible problems
problems that are not included in the preceding sections.
Troubleshooting VADB If you suspect the HN Router is not working properly in VADB
mode, follow these steps:
1. Verify that the system LED on the front of the HN router is
flashing.
If none of the LEDs are illuminated:
a. Verify the DC power cord is securely connected to the HN
router.
b. Verify the power cord is securely connected to the power
source.
c. If the power cord is connected to a surge protector, verify
the surge protector is connected to a wall outlet and turned
on.
2. Verify the phone cable is securely attached to the TEL LINE
port on the HN router and the wall telephone jack.
3. Connect an analog telephone to the wall telephone jack. Dial
the VADB access number used by the HN router. If you hear
modem tones (high-pitched noises), the telephone line and
VADB access number are working properly.
Note: You may need to contact your network administrator

or Help Desk to obtain your VADB access number.
1037754-0001 Revision A 47
4. Verify that the phone cable is not defective by swapping it
with another cable.
5. Contact your Help Desk if completing steps 1 through 4 does
not resolve the issue.
Note: It is normal for the TCP Acceleration status to be shown as

disabled when in VADB mode.
48 1037754-0001 Revision A
Appendix A
Typical operating system settings
This appendix explains how to configure Windows and
Macintosh operating system settings so that your computer can
communicate with the router.
The following topics are discussed:
• Determining if DHCP is enabled on the router on page 49
• Configuring Windows for a static IP address on page 50
• Configuring Windows to support a DHCP-enabled router on
page 59
• Configuring a Macintosh for a static IP address on page 66
• Configuring a Macintosh to support a DHCP-enabled router
on page 68
Determining if DHCP is You must complete these steps to determine if DHCP is enabled
enabled on the router on the router before configuring the operating system settings on
the computer connected to the router:
1. Open a Web browser on your computer.
2. Type 192.168.5.1 in the browser’s address bar and press
ENTER.
3. Click System Info on the System Control Center home page.
4. Observe the value in the DHCP field.
• If Disabled appears in the field, you must manually
configure the computer’s operating system to support a static
IP address. This means the computer’s IP address does not
change, even if the computer is restarted. For a Windows
operating system, refer to Configuring Windows for a static
IP address on page 50. For Macintosh operating systems,
refer to Configuring a Macintosh for a static IP address on
page 66.
• If Enabled appears in the field, you must configure the
computer’s operating system to support DHCP. For a
Windows operating system, refer to Configuring Windows to
support a DHCP-enabled router on page 59. For a Macintosh
operating system, refer to Configuring a Macintosh to
support a DHCP-enabled router on page 68.
• If you are using the router with a network, you must have
already installed an Ethernet hub or wireless base station and
Appendix A • Typical operating system settings

1037754-0001 Revision A 49
NICs in the computers on your LAN, and if necessary
connected the computers to the Ethernet hub with Ethernet
cable.
Note: You must complete the appropriate instructions for each

computer or device that accesses the Internet over the LAN.
Configuring Windows The instructions for configuring a Windows Vista, XP, or 2000 or
for a static IP address system with a static IP address vary slightly. Find the appropriate
instructions for your system and follow them.
You manually enter the following information to configure your
operating system’s settings:
• IP Address. You need a valid IP address for each computer.
Make sure the address does not conflict with any other
computer connected to the router. You can obtain the entire
list of available addresses for use with your router from the
Frequently Asked Questions section of the System Control
Center.
• Subnet Mask. This is the subnet mask assigned to your router.
It is available on the System Information page of the System
Control Center. You would also have written this on the
Quick Start Guide during registration.
• Default Gateway. This is the IP address of the router and is
also available on the System Information page of the System
Control Center. You would have also written this on the
Quick Start Guide at the end of registration.
Note: If the HN router will be connected to another router, you

must configure the router with the static IP address. Refer to the
instructions included with your router to configure it. You must
then enable the Dynamic Host Control Protocol (DHCP) on all
PCs connected to the router.
Windows Vista 1. Open the Control Panel by selecting Start →Control Panel
→Network Connections and double-click the Network
and Dial-up Connections icon.
Note: If the Control Panel is in category view, select

Network and Internet Connections then select Network
Connections.
2. A list of Network adapters appears. A Local Area Connection

icon must be listed under LAN or High-Speed Internet. If not,
the network is not installed correctly.

50 1037754-0001 Revision A
3. Right-click the Local Area Connection icon that represents
the Network adapter that connects the computer to the router
and select Properties. See Figure 38.
Note: If the Local Area Connection icon appears with a red

X then check your connections. The red X must not be present
in order to successfully configure your operating system’s
settings.
Figure 38: Local Area Connections
4. Ensure the Client for Microsoft Networks and Internet

Protocol (TCP/IP) are installed and checked. If NetBEUI is
installed, uninstall it.

1037754-0001 Revision A 51
5. Select Internet Protocol (TCP/IP) and select Properties being
careful not to uncheck the check box. See Figure 39.
Figure 39: TCP/IP Properties
6. In the General tab, select Use the following IP

address. Enter an appropriate IP address from the range of
available IP addresses and the appropriate Subnet Mask for
your network in the fields provided. Enter the IP address of

52 1037754-0001 Revision A
the router for the Default Gateway. Enter 66.82.4.8 in the
Preferred DNS server field. See Figure 40.
Figure 40: Entering the preferred DNS server address
7. Select OK to close the open dialog boxes and finish the

configuration.
8. Restart the computer even if Windows does not prompt you
to do so. This ensures the network settings are automatically
reset.
Windows XP 1. Open the Control Panel by selecting Start→ Settings→

Control Panel and double-click the Network and Dial-up
Connections icon. See Figure 41.
Note: If the Control Panel is in category view, select

Network and Internet Connections then select Network
Connections.

1037754-0001 Revision A 53
Figure 41: Network and Dialup Connections
2. A list of Network adapters appears. A Local Area Connection

icon must be listed under LAN or High-Speed Internet. If not,
the network is not installed correctly.
the Network adapter that connects the computer to the router
and select Properties. See Figure 42.
Note: If the Local Area Connection icon appears with a red

X then check your connections. The red X must not be present
in order to successfully configure your operating system’s
settings.

54 1037754-0001 Revision A

5. Select Internet Protocol (TCP/IP) and select Properties being
careful not to uncheck the check box. See Figure 43.

1037754-0001 Revision A 55
6. In the General tab, select Use the following IP
address. Enter an appropriate IP address from the range of
available IP addresses and the appropriate Subnet Mask for
your network in the fields provided. Enter the IP address of
the router for the Default Gateway. Enter 66.82.4.8 in the
Preferred DNS server field. See Figure 44.
Figure 44: Entering the preferred DNS server address
7. Select OK to close the open dialog boxes and finish the

configuration.
8. Restart the computer even if Windows does not prompt you
to do so. This ensures the network settings are automatically
reset.

56 1037754-0001 Revision A
Windows 2000 1. Select Start→Settings→Control Panel.
2. Select the Network and Dialup Connections icon. See
Figure 45.
Figure 45: Network and Dialup Connections
3. Right-click the Local Area Connection that connects to the

router and select Properties. See Figure 46.

1037754-0001 Revision A 57
5. Select Internet Protocol (TCP/IP) being careful not to
uncheck it, and then select Properties. See Figure 47.
Figure 47: Local Area Connection Properties
6. In the General tab, select Use the following IP address. Enter

an appropriate IP Address from the range of available IP
addresses.
7. Enter 255.255.255.0 for the subnet mask.
8. Enter the router IP address as the Default Gateway.

58 1037754-0001 Revision A
9. Enter 66.82.4.8 for the Preferred DNS server field. See
Figure 48.
10. Select OK to save and close Internet Protocol (TCP/IP)

Properties.
11. Select Close again to save and close Local Area Connection
Properties.
12. Reboot the PC if necessary.
Configuring Windows to This section explains how to configure Windows operating

support a systems to support a DHCP-enabled router.
DHCP-enabled router
Windows Vista 1. From the Windows desktop, select Start → Settings →

Network Connections.
A list of network adapters appears. The Local Area
Connection-NIC Card must appear under the LAN or
High-Speed Internet heading. If it does not, the network is not
installed correctly
Note: If a red X appears next to the Local Area Connection

icon, check your connections. You cannot successfully
configure your system if the red X is present.

1037754-0001 Revision A 59
2. Right-click the Local Area Connection-NIC Card icon that
represents the router network connection, then click
Properties. The Local Area Connection-NIC Card Properties
dialog appears as shown in Figure 49.
Note: Depending on your security settings, a popup User

Account Control message may appear, requesting that you
confirm the action before proceeding. Click Continue to
proceed.
Figure 49: Local Area Connection Properties - Windows Vista
3. Ensure that Client for Microsoft Networks and Internet

Protocol (TCP/IP) are installed and checked as shown in the
figure. If NetBEUI is installed, uninstall it.
4. Highlight the appropriate Internet Protocol (TCP/IP)
connection. Be careful not to uncheck the checkbox

60 1037754-0001 Revision A
5. Click Properties. The Internet Protocol Properties dialog
appears as shown in Figure 50.
Figure 50: Internet Protocol Properties - Windows Vista
6. Ensure that both the Obtain an IP address automatically and

Obtain DNS server address automatically options are
selected. If not, select them.
7. Click OK to close the dialog boxes and finish the
configuration.
8. Restart the computer even if Windows does not require you to
do so. This ensures that the network settings are
automatically reset.
Windows XP 1. From the Windows desktop, select Start → Settings →

Control Panel. Double-click the Network and Dialup
Connections icon.
Note: If Control Panel is in category view, select Network

and Internet Connections then select Network
Connections.
A list of network adapters appears as shown in Figure 51. The

Local Area Connection icon must appear under the LAN or

1037754-0001 Revision A 61
High-Speed Internet heading. If it does not, the network is not
installed correctly.
Figure 51: Network Connections - Windows XP

the Network adapter connecting the computer to the Satellite
Gateway, and select Properties.
Note: If a red X appears next to the Local Area Connection

icon, check your connections. You cannot successfully
configure your system if the red X is present.

62 1037754-0001 Revision A
Protocol (TCP/IP) are installed and checked as shown in
Figure 52. If NetBEUI is installed, uninstall it.
Figure 52: Local Area Connection Properties - Windows XP
4. Highlight Internet Protocol (TCP/IP). Be careful not to

uncheck the check box.
5. Click Properties. The Internet Protocol Properties dialog
Figure 53: Internet Protocol Properties - Windows XP

1037754-0001 Revision A 63
6. Ensure that both the Obtain an IP address automatically and
Obtain DNS server address automatically options are
selected. If not, select them.
configuration.
Windows 2000 1. From the Windows desktop, select Start → Settings →

Control Panel and double-click Network and Dial-up
Connections.
A list of network connections appears as shown in Figure 54.
The Local Area Connection icon must appear on the page. If
it does not, the network is not installed correctly.
Figure 54: Network and Dial-up Connections - Windows 2000

the router network connection and select Properties from the

64 1037754-0001 Revision A
popup menus. The Local Area Connections Properties
window appears as shown in Figure 55.
Figure 55: Local Area Connection Properties - Windows 2000

4. Select Internet Protocol (TCP/IP). Be careful not to uncheck
the check box.

1037754-0001 Revision A 65
5. Click Properties. The Internet Protocol Properties window
Figure 56: Internet Protocol Properties - Windows 2000
6. Ensure that both Obtain an IP Address Automatically and

Obtain DNS Server Address Automatically are selected. If
not, select them.
configuration.
Configuring a Follow the steps below to configure a router with a static IP

Macintosh for a static IP address on a Macintosh system.
address 1. Select System Preferences from the Mac interface. The
Systems Preference menu appears.

66 1037754-0001 Revision A
2. Select the Network icon, which is circled in Figure 57. The
Network screen shown in Figure 58 appears.
Figure 57: Mac Systems Preferences menu
Figure 58: Mac Network screen
3. Make sure the TCP/IP tab is selected.

1037754-0001 Revision A 67
4. Select the Configure drop-down list. See Figure 59.
Figure 59: Select Manually from the Configure drop-down list
5. Select Manually.
6. Type the appropriate IP address from the range of available IP
addresses in the IP Address field. Do not use the numbers in
the examples, which are for illustrative purposes only.
7. Select the Apply Now button. The Mac is now configured.
Configuring a Follow the steps below to configure a router with DHCP enabled
Macintosh to support a on a Macintosh system.
DHCP-enabled router 1. Select System Preferences from the Mac interface. The
Systems Preference menu appears.

68 1037754-0001 Revision A
2. Select the Network icon, which is circled in Figure 60. The
Network screen shown in Figure 61 appears.
Figure 60: Mac System Preferences menu
Figure 61: Mac Network screen
3. Make sure the TCP/IP tab is selected.

1037754-0001 Revision A 69
4. Select the Configure drop-down list. See Figure 62.
Figure 62: Select DHCP from the Configure drop-down menu
5. Select Using DHCP. Notice the IP Address field grays out.

6. Select the Apply Now button. The Mac is now configured.

70 1037754-0001 Revision A
Appendix B
Conformance with standards and
directives
The HN7700S has been certified to conform to the standards
shown in Table 3. Additional information follows the table.
Table 3: HN7700S standards compliance
Category Standard HN7700S

Safety standards UL60950-1 for the United States
CAN/CSA-C22.2 No. 60950-1

for Canada
(See additional information below.)
EN60950-1 for the European Union
Electromagnetic FCC Part 15 for the United States

Interference (EMI) (See additional information below.)
standards ICES-003 for Canada
Electromagnetic EN301-489-12 for the European

compatibility (EMC) Union
standards
Telecommunications TIA IPoS
standards (See additional information below.)
FCC Part 68 for the United States
(See additional information below.)
CS-03 standard for Canada
TBR-21 and CTR-21 standards for the

European Union
Appendix B • Conformance with standards and directives

1037754-0001 Revision A 71
Safety – operating In addition to the warnings and safety guidelines listed in this
conditions for Canada document, the following operating conditions apply to the
HN7700S used in Canada:
The Canadian Department of Communications label identifies
certified equipment. This certification means that the equipment
meets certain telecommunications network protective operational
and safety requirements. The Department does not guarantee that
the equipment will operate to the user’s satisfaction.
Before installing the equipment, users should make sure they are
permitted connect to the facilities of the local
telecommunications company. The equipment must also be
installed using an acceptable method of connection. In some
cases, the company's inside wiring associated with a single line
individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer
should be aware that compliance with the above conditions may
not prevent degradation of service in some situations.
Repairs in Canada Repairs to certified equipment should be made by an authorized

Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural
areas.
CAUTION
Users should not attempt to make such connections
themselves, but should contact the appropriate electrical
inspection authority, or electrician, as appropriate.

72 1037754-0001 Revision A
Electromagnetic This product conforms to EMI standards of the U.S. FCC,
compatibility (EMI) Canadian CSA, and European Union (EU), as detailed in the
following sections. The installation and maintenance procedures
in the installation and configuration guide must be followed to
ensure compliance with these standards.
CAUTION
This is a class B product. In a domestic environment this
product may cause radio interference in which case the
user may be required to take adequate measures.
FCC Part 15 This section applies to the HN7700S.

Standards to which Conformity is declared: FCC Part 15
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device
must accept any interference received, including interference
that may cause undesired operation.
Responsible Party’s name: Hughes Network Systems, LLC
Address: 11717 Exploration Lane, Germantown, MD 20876
Telephone: 1-866-347-3292
Trade Name: HUGHES
Type of Equipment: Two-Way Hughes System
Model Numbers:
HN7700S (1500139-xxxx)
The Two-Way Hughes System ( HN7700S ) complies with the
Canadian ICES-003, Class B standard.

1037754-0001 Revision A 73
Canada Class B warning This Class B digital apparatus complies with Canadian
ICES-003.
Cet appareil numérique de la classe B est conforme á la norme
NMB-003 du Canada.
R&TTE (EU) This product is within the scope of the EU Radio Equipment and
Telecommunications Terminal Equipment (R&TTE) Directive.
Telecommunications This section explains compliance with the IP over Satellite

standards standard (IPoS) and FCC Part 68.
IPoS The Hughes system is compliant with IPoS, ratified by the

Telecommunications Industry Association (TIA-1008), first
published in October 2003 and issued as Revision A in
May 2006.
Figure 63: IPoS symbol
FCC Part 68 This section applies to the HN7700S only.

Standards to which Conformity is declared: FCC Part 68
Part 68 Compliance -- This equipment (Two-Way Hughes
System: Model Number: HN7700S) complies with Part 68 of the
FCC rules and requirements adopted by the ACTA. On the rear
panel of this equipment is a label that contains, among other
information, the product part number (P/N) in the format
XXXXXXX-XXXX and an eight digit Electronic Serial Number
(ESN). If requested, this information must be provided to the
Telephone Company.
The Two-Way Hughes system needs to be installed according to
the instructions. Coaxial cables (Rx and Tx) need to be grounded
at the point of entry. A plug and jack used to connect this
equipment to the premises wiring and telephone network must

74 1037754-0001 Revision A
comply with the applicable FCC Part 68 rules and requirements
adopted by the ACTA. A compliant 26 Gauge telephone cord and
modular plug is provided with this product. It is required to be
terminated with a plug type 605 or a FCC plug type 6 position for
Australia.
CAUTION
To reduce the risk of fire, use only No. 26 AWG or larger UL

Listed or CSA Certified Telecommunication Line Cord.
Ringer equivalence number This section applies to the HN7700S only.

(REN) The REN is used to determine the number of devices that may be
connected to a telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an
incoming call. In most, but not all areas, the sum of RENs should
not exceed five (5.0). To be certain of the number of devices that
may be connected to the line, as determined by the total RENs,
contact the local Telephone Company. For products approved
after July 23, 2001, the REN for this product is part of the product
identifier that has the format US:5L4DT##B1032021.
The digits represented by the ## are the REN without the decimal
point (e.g., 00 is a REN of 0.0). For earlier products, the REN is
separately shown on the label.
Discontinuance of service This section applies to the HN7700S router only.

If the Two-Way Hughes System causes harm to the telephone
network, the Telephone Company will notify you in advance that
temporary discontinuance of service may be required. But if
advance notice isn’t practical, the Telephone Company will notify
the customer as soon as possible. Also, you will be advised of
your right to file a complaint with the FCC if you believe it is
necessary.
If phone service is discontinued and you believe it is due to the
HN7700S terminal, please contact Hughes Customer Care or
your service provider.
Telephone Company This section applies to the HN7700S only.

changes The Telephone Company may make changes in its facilities,
equipment, operations, or procedures that could affect the
operation of the equipment. If this happens, the Telephone

1037754-0001 Revision A 75
Company will provide advance notice in order for you to make
the necessary modifications to maintain uninterrupted service.
Repairs in the United States If trouble is experienced with the Two-Way Hughes System
equipment, for repair or warranty information, contact your
service provider.
If the equipment is causing harm to the telephone network, the
Telephone Company may request that you disconnect the
equipment until the problem is resolved.
Hughes must make any necessary repairs to the modem portion of
this equipment in order to maintain valid FCC registration. Do
not attempt to repair or service your router. Return it to Hughes.
No repairs can be made by customers. All repairs must be done
by a Hughes authorized service center. This equipment cannot be
used on public coin service provided by the Telephone Company.
Connection to Party Line Service is subject to state tariffs.
Contact the state public utility commission, public service
commission or corporate commission for information.
Canada – equipment The Industry Canada label identifies certified equipment. This
attachment limitations certification means that the equipment meets certain
telecommunications network protective, operational and safety
requirements as prescribed in the appropriate Terminal
Equipment Technical Requirement Documents. The Department
does not guarantee the equipment will operate to the user's
satisfaction.
Note: This equipment meets the applicable Industry Canada

Terminal Equipment Technical Specifications. This is confirmed
by the registration number. The abbreviation IC before the
registration number signifies that registration was performed based
on a Declaration of Conformity indicating that Industry Canada
technical specifications were met. It does not imply that Industry
Canada approved the equipment.
Before installing this equipment, users should make sure they are
permitted to connect to the facilities of the local
Telecommunications Company. The equipment must also be
installed using an acceptable method of connection. In some
cases, the company's inside wiring associated with a single line
individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer
should be aware that compliance with the above conditions might
not prevent degradation of service in some situations.

76 1037754-0001 Revision A
Acronyms and abbreviations
A N
ATM – Automated teller machine NOC – Network Operations Center
AWG – American Wire Gauge
P
C PC – Personal computer
C – Celsius POS – Point of sale
D R
DCE – Data communication equipment R&TTE – Radio Equipment and
Telecommunications Terminal Equipment
DTE – Data terminal equipment
REN – Ringer equivalence number
E
T
EMC – Electromagnetic compatibility
TCP – Transmission Control Protocol
EMI – Electromagnetic interference
ESN – Electronic serial number U
EU – European Union UDP – User Datagram Protocol
F V
FCC – Federal Communications Commission VADB – Virtual private network dial backup
ft – Foot VAR – Value added reseller
I
IPoS – IP over Satellite standard
ITU-T – Union-Telecommunication
Standardization Sector
L
lb – Pound
M
Mbyte – Megabyte
MHz – Megahertz
• Acronyms and abbreviations

1037754-0001 Revision A 77
• Acronyms and abbreviations
78 1037754-0001 Revision A
Index
A I
Attaching the pedestal base 5 Installing the pedestal base 5, 6
Internal modem 4
C Internet connectivity 42
Colors (meaning of), System Status link 13 L
Commissioning 37
Computer settings 49 LAN 50
Connectivity test 39 LAN Info 12, 14
LEDs 25, 30
D during power-up 30
flashing, defined 29
Detailed Problem Statistics page 21
front panel 29
DHCP setting 49 indications (table) 30
overview 29
E using to troubleshoot problems 42
Electromagnetic compatibility 73
Equipment specifications 3 M
Ethernet
Modem, internal 4
hub 49
LEDs 31 N
Ethernet cable 50
Ethernet ports 4, 5 Network interface card. See NIC
configurations 31 NIC 4, 50
NOC 1, 39
F NOC connectivity 39
Fatal error indication 42 O
FCC Part 15 73
FCC Part 68 74 Operating systems 3
Features, HN7700S remote terminal 3
Firewalls 42 P
H Pedestal base
attaching and removing 5
HN router 1, 2 Ping test 39
description 1 Port 5
equipment specifications 3 Port forwarding 4, 5
LEDs 29 Ports 3
specifications 3 Power
supported operating systems 3 troubleshooting 47
troubleshooting 33 Power supply, checking for correct type 31
• Index
1037754-0001 Revision A 79
R description 4
troubleshooting 47, 48
Removing the pedestal base 6 Viruses 42
Repairs
Canada 72 W
United States 76
Ringer equivalence number 75 WAN Info 12, 14
WAN Info page 17
S Wireless base station 49
Safety information 7
Safety standards, Canada 72
Serial devices 4
Serial port 4
Settings, computer 49
Specifications
general 3
Standards, conformity 71
electromagnetic compatibility 73
safety, Canada 72
telecommunications 74
Static IP address 50
System 12
System Control Center
accessing 11
help page 22
System Info 12
System Status link color 13
T
TCP acceleration 37
Telecommunications standards 74
transport device 2
Troubleshooting 33
cannot access Internet 36
fatal error indication 42
firewalls 42
Internet connectivity 42
NOC connectivity 39
power 47
System Control Center 36
using LEDs for troubleshooting 42
viruses 42
V
VADB
• Index
80 1037754-0001 Revision A

HN7700S Terrestrial Broadband Router

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

HN7700S Terrestrial Broadband Router

Uploaded by

Copyright:

Available Formats

HN System

Terrestrial Broadband Router

Copyright © 2008 Hughes Network Systems, LLC

Indicates a potentially hazardous situation, which, if not

Indicates a potentially hazardous situation, which, if not

Note: A note provides additional information.

• Important safety information

HN router overview The HN router, as shown in Figure 1 on page 2, is a standalone

Note: The HN router can also function as a satellite modem.

For information about the HN transport devices refer to: HN

Router specifications Table 1 lists the specifications for the HN router.

Table 1: Specifications for the HN router

HN router enterprise The HN router includes features that make it an ideal

Attaching the base To attach the base to the router:

Figure 2: Attaching the router to the pedestal base

Note: These procedure apply only to Internet Explorer. If you

1. From your browser toolbar select Tools.

Chapter 2 • System Control Center

Figure 3: Selecting settings option

5. The Settings screen displays.

Figure 4: Settings screen

7. Click OK to store your settings and close the screen.

Chapter 2 • System Control Center

Note: When commissioned as a router, HN7700S-R is used to

Figure 5: System Control Center

Chapter 2 • System Control Center

Figure 6: Web page top frame

Figure 7: Question link

Chapter 2 • System Control Center

Note: The System Status button may be green, red, or yellow,

The following describes the colors of the System Status buttons.

• System Status provides access to the System Status page,

Chapter 2 • System Control Center

Figure 9: System Status indicator reporting Web Acceleration

– If the indicator button is red and Problem appears below it,

Figure 10: System Status indicator reporting a problem

Chapter 2 • System Control Center

Note: The available system status options will vary, depending

Figure 11: System Status page

• Software Download Status - Indicates whether the router

Chapter 2 • System Control Center

Figure 12: LAN Info page

Chapter 2 • System Control Center

Figure 13: WAN Info page

Chapter 2 • System Control Center

Figure 14: System Info page

Chapter 2 • System Control Center

Figure 15: Additional Home Page links

The links are organized by the following categories:

System Status This category provides access to system status information.

Chapter 2 • System Control Center

Figure 16: Connectivity Test page

Figure 17 shows the message if the connectivity test fails.

Figure 17: Connectivity Test failed

Chapter 2 • System Control Center

Figure 18: Detailed Problem Statistics page

Figure 19: Time frame drop-down list

Chapter 2 • System Control Center

Figure 20: Sample detailed statistics report

Chapter 2 • System Control Center

Figure 21: Help welcome page

The links on this page are:

Chapter 2 • System Control Center

Figure 22: Help Introduction page