3/7/23, 7:09 PM Help with your Telstra Smart Modem

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Help with your Telstra Smart Modem

About Telstra Smart Modem

Do I have a Telstra Smart Modem?

Can anyone get a Telstra Smart Modem?

What's different about the Telstra Smart Modem?

How does the Telstra Smart Modem keep me connected?

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What do the lights on my Telstra Smart Modem mean?

How do I get the optimal experience from my Telstra Smart Modem?

How do I bridge my Telstra Smart Modem?

Wi-Fi features

What is Guest Wi-Fi and how do I set it up?

What is Wi-Fi PMF and how do I disable it?

What is band steering and how do I disable it?

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What is WPA3 and how do I downgrade to WPA2?

4G mobile backup

Is there a cost involved in using my Telstra Smart Modem when connected to the 4G mobile backup?

Is my speed the same when my Telstra Smart Modem connects to the 4G mobile network?

Will my home phone be affected when my Telstra Smart Modem is switched to the mobile network?

Can I leave my Telstra Smart Modem unplugged to use only the 4G mobile backup?

Are there times when my Telstra Smart Modem won’t connect to the 4G mobile network?

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How do I get back on my fixed broadband connection?

For more tips to stay connected

Get more tips

Things you need to know

4G coverage required. Speeds capped at 25/5Mbps. Actual 4G backup speeds may be less and vary
for reasons like location, distance from base stations, terrain, user numbers, hardware/software
configuration, download source and upload destination. nbn™, nbn co and other nbn™ logos and
brands are trademarks of nbn co limited and used under licence.

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At Telstra we recognise and acknowledge the existing, original and ancient connection Aboriginal and Torres Strait Islander peoples have to
the lands and waterways across the Australian continent. We pay our respects to the elders past and present. We commit to working together
to build a prosperous and inclusive Australia.

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