COLLEGE OF ARTS AND SCIENCES

Syllabus in English 128

Business Communication

Prepared by:

LORNA A. LABE
Assist. Professor I
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Course Syllabus (Competency/ Outcome-Based Education: Curriculum Quality Audit)

Discipline English Program Across All Courses
Course Code GE 5 Course Title Purposive
Credit Units 3 Duration 3 hours/week; 54 hours/sem.
Program Placement Second Year/First/Second Semester Prerequisite
COURSE DESCRIPTION AND COURSE INTENDED LEARNING OUTCOMES (CD-CILOs/ Outcomes)

The course Business Communication is designed to build confidence in speaking, reading and writing English in Business content. It is a three unit course that increase student's vocabulary practice, using it in
everyday business situations on the telephone and in meetings, presentations or negotiations. It also develops business English skills by writing e-mails, memos and business letters, participating in simulated
meetings and role-plays and discussing case studies. It develops the students to become outcall of everyday speaking experience in order for them to cope with communication problems at all level. It is designed
to improve students verbal and no verbal communication skills via understanding of the importance of language and communication.

At the end of the course, the learners are to 1. Understand the language and its in one's life. 2. Determine the objective in communication. 3. Identify the key elements of communication. 4. Enumerate and
distinguish in the different types of non-verbal communication. 5. Identify the variables in telephone inter action. 6. Transact or conduct business over the phone. 7. Develop values such as empathy, sincerity,
humility in dealing business transactions. 8. Develop Business English skills by writing e-mails, memos and business letters. 9. Build confidence in speaking, reading and writing English in business
communication. Strenghten and enhance oral communication through the different group of audience.

All are achieve through (4.2.1.1) excellent instruction, relevant and responsive research an/or extension services, and quality assured production (4.3.1.1) if a true NORSUNIAN with the core values
SAPPHIRE needed to (4.1.1.1) become dynamic competitive and globally responsive.
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Program Standards/ BGI (Ref DM: Constructive

Alignment)
4.3.1.1; 4.2.1.1;4.1.1.1
B. COURSE CONTENT AND STRUCTURE (CCS/ Content)
Duratio Content/ Intended Learning Outcomes Outcomes-Based Teaching-Learning (OBLT) (Ref DM: Outcomes-Based Assessment (OBA)(Ref CILO BGI
n Topic (by Unit/ process+particularity/purpose+product Constructive Alignment) DM: Constructive Alignment) (Ref DM:
(by week) Chapter/ Module) Teaching and Learning Activity Resource Type Tool/ Constructive
(Ref DM: Introduce/ Demonstrate/ (Instructional (Ref DM: Written Instrument Alignment)
Practice) (TLA) Material/ Reading) Work/ Performance
Task/ Major Exam)
(ILO)
1-3 NOrSU Pre-liminaries A – Respond by providing multimodel Reacting to a video clip presentation of  Chosen  Role play  Rubric on 4.3.1.1
Institutional Intended interpretation of NORSUNIAN the NORSUNIAN core values video clip role-play
Learning Outcomes (IILOs) (4.3.1.1) core values of SAPPHIRE in
as this course. 4.2.1.1
√ VM/ Grad
Attributes
√ Cmps/Col/ Sch Goals S – Articulate the contents of the 4.1.1.1
cascaded to NORSU mission of (4.2.1.1) excellent
Program instruction and responsive research and
Intended Learning extension service and quality assured
Outcomes (PILO) production
cascaded to
Course K – Create an image (4.1.1.1) a
Intended dynamic competitive and globally
Learning responsive student.
Outcomes
(CILOs)
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Duratio Content/ Intended Learning Outcomes Outcomes-Based Teaching-Learning (OBLT) (Ref DM: Outcomes-Based Assessment (OBA)(Ref CILO BGI
n Topic process+particularity/purpose+product Constructive Alignment) DM: Constructive Alignment) (Ref DM:
(by week/ (by Unit/ Chapter/ Module) Teaching and Learning Activity Resource Type Tool/ Constructive
hour) (Ref DM: Introduce/ Demonstrate/ (Instructional (Ref DM: Written Instrument Alignment)
Practice) (TLA) Material/ Reading) Work/ Performance
Task/ Major Exam)
(ILO)
4-9 Understanding A – Value the differences among
Language and its different audiences in the
role in our life communication process
Justifying own ideas on the role of
S – Articulate a deal using appropriate language in the communication process Video Clips Debate Rubric
language registers tone, facial
expressions and gestures

K – Specify appropriate terms

expressions and image

10 - 15 Function and Types A – Internalize the nature and power of

of Communication language  Acting situational activity Handouts, Written Test
 Rubric on essay
S – Imitate and use some given  Matching the given expressions writing
expressions Power point Essay
presentation
K – Remember and understand the
function of communication
16 - 21  Elements of A – Internalize the elements of  Acting out a phone conversation Video Clips Personal reflection
Communication communication  Evaluating the different
channels of communication
 Channels of S - Articulate the channels of  Discussing the channels and
Communication communication elements of communication Rubric
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K – Evaluate the dialogue presented

 Sources of Diversity

22 – 27  Impact of Culture A – Internalize the different culture of  Practicing some gestures and
in Business people protocols of different culture
Communication  Evaluating the impact of
S – Articulate the impact of business business communication Handouts
communication  Discussing the sources of Role Playing Rubric on role
diversity playing
K – Evaluate the sources of diversity Video Clips
A – Respond to discussion  Citing the common barriers of Game
28 - 33  Communication communication
Barriers  Specifying a situation
S – Embody a situation in the
communication process  Role playing Message relay Power point Rubric
 Communication in presentation
the Workplace K – Create a dialogue on some situation
Role play

34 - 38  Verbal and Non- A – Organize a script  Relating a situation Video Clips

verbal
communication S – Perfect a script using different  Showing a drama Role Play Rubric
signals Video
 Principles of verbal  Judging the presentation
communication K – Evaluate a performance.
39 – 44 Face to face A – Respond to the questions  Providing some expressions
communication Game
S – Articulate the 3Ps method  Evaluating the given situation
Effective Communication Advertisement Rubric
45 - 54 K – Apply the tips of effective  Listing the tips of effective Role-play
The 3Ps Model communication communication
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C. REQUIRED READING MATERIALS AND REFERENCES

Print 1. Adler, R. & Rodman, G. (2006), Understanding Human Communication (9th Ed). Oxford University Press.

Non-Print 1. Functions of Communication (n.d.) Retrieved: https://thebusinesscommunicaiton.com/what-is-communication-functions-of-communication/Garcia,J. (1999)

2. Kluver, R. (2006) Globalization, Information and Intercultural Communication. Retrieved from http://upan1.un.org/introduce/doubleday Book and Music Clubs,
Garden City New York

D. COURSE REQUIREMENTS AND GRADING SYSTEM

Course Requirements The possible demonstrations, teaching/ on-the-job/ practicum, oral/ creative presentations and like performances…

The possible submission of projects, papers, researches, and the like outputs…

The possible attendance in Blended Mode of Instruction (BMI) with the observance of the standard: 75% classroom face-to-face and 25% technology mediated
sessions…
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Grading System Breakdown of the 100% final grade into at least 4 specific grade-components as agreed by the concern faculty members in the department/ program/ college or school
Attendance ……………. 10%
Assignments ……………. 5%
Long Examinations ……………; 40% Cut-off or required grade in relation to the
Report ……………. 20% course/ program standard is ____
Project …………… 25%
Final Grade = 100%

E . C L A S S P O L I C I E S (Specific to the Course)

Pedagogical The course is delivered on a regular 3-hour weekly period through various teaching and learning strategies. Other models of delivery, e.g. facebook webpage, may be
Nature and used whenever necessary.
Delivery
Attendance, Assignment and Students are required to observe attendance in the class as monitored in the School Register Form. Assignments and their submission are to be on time as announced or
Submission Policies as scheduled in the class sessions.

Uniform and Students are deemed accountable to follow the “Damn Psychology of Clothing” and the “RESPECT the 6 Cs” as campaigned in the class through posters.
Decorum

Academic Honesty All forms of dishonesty as indicated as ideal class rules in the basic and higher education is automatically equivalent to a failing grade of the academic exercise.
and Scholarship Plagiarism is automatic “Failed” in an output.

Special Education Need and Persons with physical/ learning disabilities are requested to see the Professor within the first two weeks of the semester. A doable strategy is designed by both the
Disability Accommodation Professor and student throughout the semester. Have an appointment with the Professor for his/ her consultation time.

Gender and Development All oral and written communication outputs/ class interactions are required to observe the use of gender sensitive language. The course prohibits discrimination and
Related Accommodation harassment based upon race, ethnicity, sex (including sexual assault), pregnancy, color, religion, national origin, physical or mental disability, age, marital status,
sexual orientation, gender identity, and genetic information. Any student who has concerns about such behavior should the Professor.
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Religious Accommodation In the academic work in the class, everybody is required to avoid conflicts with student’s religious practices and/ or observances. For an exemption, the student may
request reasonable accommodations. This request must be in writing, and the Professor will review the request and this may even seek for assistance from the Dean.

Academic Students may see the Professor in the Faculty Office during her consultation hours or whenever she/he is available for consultations, short tutorial sessions, or other
Mentoring, Coaching and important concerns.
Consultation
Integration of CHED Mandates CMO 1, series 2019 on Peace Studies/ Education
CMO 2, series 2019 on Indigenous People Studies/ Education

Others Course requirements must be performed or submitted on the schedule agreed in the class.
Use of plastic folders/envelopes, styrofoar and other environmentally hazardous materials is discouraged.

PROFESSORIAL TEAM FOR THE COURSE

Faculty (Team NAME H EdQ Faculty NAME H EdQ
Leader) (Member)

Schedule TIME & DAY VENUE Schedule TIME & DAY VENUE

LMS EMAIL BMI LMS EMAIL BMI

Faculty NAME H EdQ Faculty NAME H EdQ

(Member) (Member)

Schedule TIME & DAY VENUE Schedule TIME & DAY VENUE

LMS EMAIL BMI LMS EMAIL BMI

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Weekly Session Plan (Based on COBEdized Syllabus)

Discipline Program
Course Code Course Title
Credit Units Duration
Content/ Topic

P R E P A R A T I O N (Ref DM: Constructive Alignment)

Intended Attitude
Leaning
Outcome
(ILO) Skill

Knowledge

Week 1 2 3 4 5
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Routine Activity
(5 mins) Greeting the Class/
Opening Remarks
Checking Attendance/
Assignment

Introductory
Activity
(10 mins) Motivation;
Review; Drill or Practice; Audio
or Video Clip

P R E S E N T A T I O N (Ref DM: Introduce/ Demonstrate/ Practice)

Week 1 2 3 4 5
Input Session
(20 mins) Lecture;
Demonstration; Discussion;
other Teacher Driven
Pedagogy; or Summative
Assessment (Chapter/ Unit Test)

Developmental
Activity
(20mins)Practice;
Seatwork; other student-
centered pedagogy;
Summative Assessment (Chapter/
Unit Test) or Formative
Assessment

A S S E S S M E N T (Summative/ Performance) (Ref DM: Written Work/ Performance Task/ Major Exam)
Summative Standards/ Performance Rating (%) Total
(Questions) Criteria 1 2 3 4 5
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Lowest Highest
I
II
III
IV
Total

Week 1 2 3 4 5
Closing Activity
(5 mins)Wrapping-up;
Closing Remarks; Giving
Assignments/ Agreements