JOB DESCRIPTION:

Account Management and Collections Branch at MOF

The Account Management and Collections Branch provides tax, revenue, and benefit program delivery and
collections services to clients in support of the ministry's mandate. The Program Delivery, Tax
Administration provides day to day, front-line operational administration and delivery of 15 tax and revenue
programs. The team is responsible for processing registrations, refunds and carrying out tax roll
maintenance activities, responding to client enquiries and educating clients on various tax and revenue
programs, and managing client accounts and financial transactions.

Please note: Attendance at the Windsor office will be required in alignment with OPS' current hybrid work
model, pending the SOC's announcement regarding the future of hybrid work.

OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism:

We are committed to build a workforce that reflects the communities we serve and to promote a diverse,
anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested individuals to apply and encourage applications from people with disabilities,
Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins,
sexual orientations, gender identities and expressions.

Visit the OPS Anti-Racism Policy and the OPS Diversity and Inclusion Blueprint pages to learn more
about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public
service.

We offer employment accommodation across the recruitment process and all aspects of employment
consistent with the requirements of Ontario's Human Rights Code. Refer to the "How to apply" section if
you require a disability-related accommodation.

What can I expect to do in this role?

The Regional Tax Administration offices are responsible for the registration and financial activities associated
with Employer Health Tax (EHT), residual Retail Sales Tax (RST), and RST Insurance Premium. The regional
office performs a wide range of activities including processing requests for registration and closeouts, tax
roll maintenance, resolving registration discrepancies and Tier 2 enquiries, maintaining account and revenue
integrity and compliance, and providing subject matter expertise in support of partners.

As the Tax Administration Manager, you will:

• plan, lead, manage and coordinate the operational, financial, material and human resources requirements
of a unit that is responsible for the delivery of a centralized tax administration.
• support and guide a values-based and inclusive team.
• identify developments and trends in compliance issues and make recommendations for legislative, policy
and procedural changes to improve the equity and efficiency of relevant legislation and related processes as
it relates to tax administration.
• contribute to the success of the branch/ministry/corporate strategic plans by supporting the
implementation of such plans, policies and programs.
• ensure compliance with corporate quality and customer service standards.
• build and maintain partnerships with internal and external groups and agencies to develop innovative
approaches to delivery of ministry/division/regional/district office business plan objectives.
• control and monitor the allocated operation budget for the unit/program.
How do I qualify?

Strategic Leadership Skills

• You demonstrate the leadership behaviours, attributes and mindset for leaders, across the
organization, to lead the OPS into the future and deliver our vision.
• You are a dynamic, values-based leader.
• You have proven experience in developing sound and innovative programs and in issues management.
• You have been successful in promoting equitable practices that value diversity and inclusion into your work
environment and that support employee engagement.
• You have experience motivating and inspiring staff to achieve results in a rapidly changing environment.
• You have strong problem solving skills with demonstrated decision-making and creative problem-solving
skills.
• You have excellent analytical and strategic thinking skills along with a strong sense of political acuity to
deal with a variety of sensitive issues.

Technical Knowledge and Skills

• You have knowledge of government and ministry financial and administrative procedures, in order to
reconcile and report on allocated fiscal, material resources and annual budgets.
• You have knowledge of branch and ministry programs, audit and collection policies and practices to
provide direction to staff, and others, to implement and maintain quality service and production controls and
to adhere to unit and branch mandates.

Relationship Management and Communication

• You have demonstrated superior written, oral and interpersonal skills and can influence and negotiate with
partners and stakeholders to find collaborative solutions to complex issues.
• You have demonstrated stakeholder management skills with the ability to establish and maintain
relationships of trust with senior management, clients and partners.
• You can effectively manage expectations and anticipate and resolve major obstacles and conflicts.