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Οργάνωση Λειτουργία και Πιστοποίηση Υπηρεσιών Αποκατάστασης Αναπήρων
Οργάνωση Λειτουργία και Πιστοποίηση Υπηρεσιών Αποκατάστασης Αναπήρων
, .
Email: info@peiraikos.org
Website: www.peiraikos.org
BD
, , : 2011
Blog: blog.dimitriadis.biz, Website: www.dimitriadis.biz
2003 2004
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6
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CARF, EQRM, ISO JCAHO,
management (TQM).
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1.
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21
1.1
21
1.2
1.2.1
50
1.2.2
25
1.3
29
1.3.1
30
1.3.2
31
1.4
2.
12
41
2.1
41
2.2
45
22
24
36
3.
.
47
3.1
47
3.2
48
3.3
50
3.3.1
( )
50
3.3.2
The Royal Buckinghamshire Hospital. The International Spinal
Injuries & Rehabilitation Centre
54
3.3.3
57
4.
59
5.
65
6.
71
6.1.
management ()
71
6.2.
management
6.4.
72
75
7.
79
9
7.1.
79
7.2.
82
7.3.
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83
87
8.
90
8.1.
SWOT
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93
II.
93
III.
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.
94
IV.
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94
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8.2.
96
8.3.
96
8.4.
97
8.5.
97
8.6.
95
97
9.
, SIX SIGMA
EQRM, CARF, JCAHO ISO 104
9.1
104
9.2
105
107
9.3
111
9.4
19
9.5
32
9.6
- ...
9.7
9.8
Six Sigma
9.9
9.9.1
9.9.1.1
EQRM
125
9.9.1.2
EQRM
127
9.9.1.3
EQRM 127
112
114
115
122
124
125
10
9.9.1.4
EQRM 128
9.9.2
9.9.3
9.9.4
Joint Commission on Accreditation of Healthcare Organizations
(JCAHO)
135
10.
138
145
ABSTRACT
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, Miguel ngel Cabra de Luna,
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Stoke Mandeville Hospital
Craig Hospital.
Spinal Units,
Rehabilitation Centers
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rehabilitation)
.
30
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3 5 .
(.. Medicare,
NHS, .) .
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1.3.2
15
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31
(Intensive Rehabilitation).
(custom therapy
programs) (SCI),
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FES Bikes, electrical
stimulation biofeedback, bracing,
.
intensive rehabilitation
.
(evaluation)
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4 intensive
rehabilitation.
32
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brace system .
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ROYAL BUCKINGHAMSHIRE
AYLESBURY
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3.3.3
Rehabilitation Hospital (
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:
PETER MANTEGAZZA, CEO
DR. ARTHUR PAPPAS, Chairman of the Board of Directors
WILLIAM JOHNSON, Executive Vice President
DR. PETER BAGLEY, Medical Director
DR. HOWARD FIXLER, Chief of Internal Medicine
MARY ALEKSIEWICZ, Vice President of Nursing
57
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6.1. management ()
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6.3. management47
management .
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,
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National Rehabilitation Hospital
Washington D.C.51, Spaulding Rehabilitation Hospital Network52,
The Burke Rehabilitation Hospital53, Madonna Rehabilitation
Hospital54 Magee Rehabilitation Hospital for Physical
Rehab55, . Palanga Rehabilitation Hospital56,
, Royal Perth Rehabilitation Hospital57,
National Rehabilitation Hospital Dun Laoghaire
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8.1. SWOT
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SWOT ( 2).
90
2: SWOT
Strengths ( )
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Weaknesses
Opportunities ()
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Threats
91
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(Donabedian, 1980).
Thompson40
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Management)
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2000, EQRM, CARF JCAHO
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1986).
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Six Sigma
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Motorola '80.
122
Six sigma
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.
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(Define, Measure, Analyze, Improve, and Control) DMADV
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Sigma (Define),
(Measure), (Analyze), (Improve)
123
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.
126
9.9.1.2
EQRM
EQRM
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EQRM
9.9.1.4
EQRM
EQRM
-
.
:
128
58
.
EQRM
. EQRM .
9.9.2 Commission on Accreditation of Rehabilitation Facilities
(CARF)14
,
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ISO 9000
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9000 1987
1994 2000
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ISO 9000:2000)22.
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134
9.9.4
Organizations (JCAHO) ,
50
. JCAHO 29
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JCAHO
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.
135
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10.
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143
144
1.
, , CD,
, ..,
2001
2.
3.
Jaap van den Berg, United Nations Statistics Division, United Nations
Childrens Fund, Statistical Office of the European Communities, Centres
for Disease Control and Prevention of the United States of America
International Seminar on the Measurement of Disability, Collecting data
on disability in EU general population surveys, New York, 4 - 6 June 2001
4.
5.
,
http://www.ypyp.gr/GR/welfaregr/welfaregr.htm
6.
, 2003
7.
8.
9.
, http://www.ric.org/
10. , http://neurorehabwestend.de/greek.htm
145
11. , , , ALFA
SPORT, Physio Release,
http://www.physio.gr/article_showall.asp?cat_id=41&parent_id=19&sub
_name= &parent_name=, 22 2003
12. ,
, ,
, http://www.disabled.gr/
13. European Platform for Rehabilitation (EPR), www.epr.be
14. Commission on Accreditation of Rehabilitation Facilities (CARF),
http://www.carf.org/default.aspx
15. International Organization for Standardization (ISO),
http://www.iso.org/iso/en/ISOOnline.openerpage
16. Hazard Analysis and Critical Control Points (HACCP),
http://www.haccp.org/
17. ,
http://www.eiaa.gr/
18. ,
" " &
, http://medlab.cs.uoi.gr/erga/biomed/newindex.htm
19. . . . . ,
-
, , 2000
20. , ,
- , 1992
146
21. . . . . ,
, , 2003
22. . , - ! , .
, 2002
23. ,
, ,
24. ,
, ,
1996
25.
, ,
, 1999
26. . . , ,
, 1999
27. ,
, , 1996
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ABSTRACT
In this diplomatic work it was attempted to be
approached the subject of administration of centres of
rehabilitation of disabled persons in Greece and abroad.
Owing to the recovery of elements was very difficult, even
for elementary statistical elements with regard to the number of
individuals for rehabilitation and the medium time of
hospitalisation individually, the particular work was turned
round the subject of Organisation, Management and
Certification of Services for the rehabilitation of disabled persons
and an effort for a comparative study of these in Greece and
abroad.
Deductively, it looks like that the public services for the
rehabilitation of disabled in Greece are insufficient, operated
faulty and administratively acting as spaces of re-establishment
of unfortunate politics, downgrading the institution and their
operations owing to the indifference of state, which doesnt see
the rehabilitation with modern social and economic terms,
turning a blind eye perpetuating thus a rotten and unacceptable
situation that does not lead anywhere.
155
156
158
50
..............24
Abstract.......................................... 155
Benchmarking ...................... 120, 127
Brace system ....................................34
CARF ........................................ 16, 117
Commission on Accreditation of
Rehabilitation Facilities (CARF)
.................................................... 129
Customization .................................33
DFSS ............................................... 124
Disability.................................... 22, 39
DMADV.......................................... 123
DMAIC ........................................... 123
EASPD ............................................ 127
EDF ................................................. 127
EFQM ............................................. 104
EPR ........................................... 16, 127
EQRM....................................... 16, 117
ESIP ................................................ 127
ETUC .............................................. 127
European Foundation for Quality
Management (EFQM)............ 104
European Quality Award............ 104
European Quality in Rehabilitation
Mark (EQRM) ......................... 125
Fairlawn Rehabilitation Hospital 57
HACCP ..............................................16
Handicap ..........................................39
Help Them Walk Again .................33
Impairment ............................... 22, 39
Intensive rehabilitation .................32
International Organization for
Standardization (ISO) ........... 130
ISO .....................................................16
ISO 9001: 2000............................ 117
JCAHO ........................................... 117
Joint Commission on
Accreditation of Healthcare
Organizations (JCAHO)62 ..... 135
Kaizen ............................................. 121
Management .............7, 58, 72, 73, 74
Manager.................49, 74, 78, 83, 122
N .... 136
Old fashioned rehabilitation ........30
Peers ..................................................34
......................... 23
.... .................... 14, 16, 23, 48, 50
....................................13, 48, 50, 96
......................................... 13
......................... 46
............................................ 73
......... 65
............... 26, 27, 28, 34, 35, 36
............ 50
......................... 55
.............. 31
11 ...................................... 35
................ 92
................... 45
............45, 83, 85
............... 92
....................... 25, 28
............ 35
104
..... 36
EQRM
.................................................... 128
............. 42
..................................... 42
........................... 65
........... 82
.... 42
............................... 22
................................ 47
.......... 55
............................................. 48
................................. 48
.................................... 46
............... 31
.......................................... 65
. ...................................... 46
.............................................. 87
..... 55
.....................................................111
.110
......................... 71
....................105
............ 66
..6, 29,
49, 69, 75, 125, 142
.......... 71
............. 21
......................... 41
..... 41
management 72
EQRM .................127
EQRM ..........127
................ 29
......... 71
............................................... 97
...................................... 96
........................................ 72
management
()
......... 71
............................................. 87
.................................. 9
........................................... 5
.......................124
........................................105
..................114
..............................107
. ......................... 93
. .............................. 93
.............................................. 97
....................... 22
................................................ 97
. .. 95
........................................... 95
... 90
160
.........................75
- ........ 138
... ........................................ 115
.....................................73
.......................................72
.........................45
.
.......47
.................................... 48
..................... 112
.
. ............. 94
EQRM .............. 125
management .............................. 73
. 37,
39, 40, 42, 44
161