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Site Title: Operations Management, fifth edition Summary of Results

Book Title: Operations Management, fifth edition
93% Correct of 15 Scored items:
Location on Student Resources > Chapter 2: The 14 Correct: 93%
Site: strategic role and objectives of 1 Incorrect: 7%
operations > Multiple-choice questions:
A More information about scoring

Date/Time March 7, 2023 at 4:50 PM (UTC/GMT)

Submitted:

Hayes and Wheelwright developed a four stage model to evaluate the competitive
1. role and contribution of the operations function. An operation which is broadly up
with the best in the industry is said to:

Your Answer: Be internally supportive.

Yes.

There are five basic performance objectives which apply to all types of operation.
2. They are:

Your Answer: Quality, speed, dependability, flexibility, price.

Correct Answer: Quality, speed, dependability, flexibility, cost.

No, all are correct except price which is what the organization decides to sell the
product/service for as opposed to cost which is the area that the operation seeks to
provide an advantage and error-free which is part of the quality objective.

A company which specialises in high variety and the frequent introduction of new
3. products/services would seek to primarily focus on which of the performance
objectives?

Your Answer: Flexibility

Yes, that's correct.

The main role of the operations function within the organisation is to:
4.
Your Answer: Implement, support and drive strategy.

Yes, that's correct.

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The external effect of being good at quality, speed, dependability and flexibility is
5. usually to increase revenue, while the internal effect is usually to reduce cost.

Your Answer: True

Yes, that's correct.

An operation which is broadly up with the best in the industry is said to have
6. achieved:

Your Answer: Internally supportive

Yes, that's correct.

An operation which provides the foundation for competitive success is said to

7. have/be:

Your Answer: Externally supportive

Yes, that's correct.

An operation which starts to benchmark itself against the competition to have/be:

8.
Your Answer: External neutrality

Yes, that's correct.

An operation which is at the very poorest level of contribution is said to have/be:

9.
Your Answer: Internal neutrality

Yes, that's correct.

An operation that relies on repeat business would seek to primarily focus on which
10. of the performance objectives?

Your Answer: Dependability

Yes, that's correct.

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The strategic positioning of an organisation and the businesses within it is called:

11.
Your Answer: Corporate strategy

Yes, that's correct.

The use of the Internet to facilitate buying and selling activities is called:
12.
Your Answer: e-commerce

Yes, that's correct.

What is the Japanese term used to describe a coalition of companies which form a
13. supply network around a large manufacturer and can include service companies
such as banks as well as conventional suppliers?

Your Answer: Keiretsu

Yes, that's correct.

A diagram that uses axes, all of which originate from the same central point, to
14. represent different aspects of operations performance is called a(n):

Your Answer: Polar diagram

Yes, that's correct.

The time taken for the whole design activity from concept through to market
15. introduction is called:

Your Answer: Product cycle time

No, that's not correct.

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