The document describes room types and rates at Edotel hotel. It lists 6 room categories - Standard, Superior, Deluxe, Junior Suite, Suite, and President Suite - along with their sizes, amenities, and daily rates ranging from Rp250,000 for Standard rooms to Rp2,500,000 for President Suites. It also outlines the procedures for check-in of individual walk-in guests, including greeting the guest, presenting room options, processing payment, escorting them to their room, and recording the guest registration.
The document describes room types and rates at Edotel hotel. It lists 6 room categories - Standard, Superior, Deluxe, Junior Suite, Suite, and President Suite - along with their sizes, amenities, and daily rates ranging from Rp250,000 for Standard rooms to Rp2,500,000 for President Suites. It also outlines the procedures for check-in of individual walk-in guests, including greeting the guest, presenting room options, processing payment, escorting them to their room, and recording the guest registration.
The document describes room types and rates at Edotel hotel. It lists 6 room categories - Standard, Superior, Deluxe, Junior Suite, Suite, and President Suite - along with their sizes, amenities, and daily rates ranging from Rp250,000 for Standard rooms to Rp2,500,000 for President Suites. It also outlines the procedures for check-in of individual walk-in guests, including greeting the guest, presenting room options, processing payment, escorting them to their room, and recording the guest registration.
Bed : Double Queen Size (160 x 200 cm) or Twin Bed Private Flat TV 32 Inchs with 50 Local & International Channel with remote control Private Airconditioning with remote control 250.000,- Private Telephone Private Coffee Maker Free Wifi Private Bathroom with shower, hot & cold water View Choices : City view SUPERIOR Size : 5 x 6 Meter (30 Meters Squere) Bed : Double Queen Size (160 x 200 cm) or Twin Bed Private Flat TV 38 Inchs with 50 Local & International Channel with remote control Private Airconditioning with remote control Private Telephone 300.000,- Private Coffee Maker Free Wifi Private Bathroom with shower, hot & cold water, shaving kits & hair dryer View Choices : Garden and City view DELUXE Size : 5 x 8 Meter (40 Meters Squere) Bed : Double Queen Size (180 x 200 cm) or Twin Bed Private Flat TV 42 Inchs with 50 Local & International Channel with remote control Private Airconditioning with remote control Private Telephone 350.000,- Private Coffee Maker Mini Bar with some soft drink & snack Free Wifi Private Bathroom with Bathtub, hot & cold water, shaving kits & hair dryer View Choices : Garden and City view JUNIOR SUITE Size : 8 x 10 Meter (80 Meters Squere) 500.000,- Private Bed room: Double Bed (200 x 200 cm) with private bath room with Bathtub, hot & cold water, shaving kits & hair dryer Dinning Room & Kitchenette Private 2 Flat TV 42 Inchs with 50 Local & Internatio nal Channel with remote control 2 Private Airconditioning in dinning room & bed room with remote control 2 Private Telephone Private Coffee Maker Mini Bar with some soft drink & snack in bed room Refrigerator in dinning room Dinning equipment Free Wifi Extra Guest Supplies View Choices : Garden, Pool and City view SUITE Size : 12 x 15 Meter (180 Meters Squere) 2 Private Bed room: Double Bed (200 x 200 cm) and twin bed with private bath room with Bathtub, hot & cold water, shaving kits & hair dryer Dinning Room & Kitchenette Family room Private 4 Flat TV 52 Inchs with 50 Local & Internatio nal Channel with remote control 2 Private Airconditioning in dinning room & bed room with remote control 1.500.000,- 4 Private Telephone Private Coffee Maker Mini Bar with some soft drink & snack in bed room Refrigerator in dinning room Dinning equipment Free Wifi Extra Guest Supplies View Choices : Garden, Pool and City view 24 hours Personal Service PRESIDENT Size : 12 x 26 Meter (312 Meters Squere) SUITE 2 Private Bed room: Double Bed (200 x 200 cm) and twin bed with private bath room with Bathtub, hot & cold water, shaving kits & hair dryer Dinning Room & Kitchenette Family room Small Meeting room for 10 persons Private 4 Flat TV 52 Inchs with 50 Local & Internatio nal Channel with remote control 2 Private Airconditioning in dinning room & bed room with remote control 2.500.000,- 4 Private Telephone Private Coffee Maker Mini Bar with some soft drink & snack in bed room Refrigerator in dinning room Dinning equipment Free Wifi Extra Guest Supplies Bathrobe & Pajamas Pool view 24 hours Personal Service PROSEDUR MENERIMA TAMU INDIVIDUAL TIBA TANPA RESERVASI (WALK-IN GUEST)
Langkah Aktivitas Alat & Formulir
Persiapan Keda Persiapan Pribadi Log book, EAL, tangan tamu tiba Blocking Card, Guest Persiapan Sebelum kedatangan History Card, Counter Mengevaluasi Persiapan untuk Pelayanan tamu Perhatikan tamu Tindakan Sambut tamu, ucapkan selamat datang & tawarkan bantuan Room Rack pendekatan Tanyakan tamu sudah melakukan reservasi atau belum Counter
Bila belum, lakukan selling the room
Selling the room Presentasi jenis kamar yang masih tersedia Room Rack (Product Counter Jelaskan keunggulan kamar, jangan menonjolkan harga Presentation) Room tariff Jawab pertanyaan-pertanyaan tentang produk secara diplomatis Brochure Calculator Mengatasi ketidak Berusaha menemukan sumber ketidak setujuan tamu, dengan : Brochure setujuan tamu - Memberi penjelasan lebih rinci Rooms Picture - Melakukan ‘showing the room’ bila perlu Room key Show Room - Menawarkan Jenis kamar yang lain Mendaftar tamu Persilahkan tamu mengisi formulir pendaftaran Registration Card Lengkapi formulir pendaftaran, tanyakan data yang belum diisi Guest Card tamu Pulpen Isi kartu tamu Konfirmasi Tanyakan metode pembayaran tamu Voucher Pembayaran Bila tamu menggunakan Credit Card pinjam Credit Card untuk Credit Card otorisasi Travel Cheque Guarantee Letter Bila Pembayaran dengan Travel Cheque, minta Travel Cheque Calculator dan baca nilai uang yang tertera Mengantar tamu Baca kartu tamu Guest Card ke kamar Panggil Porter dan persilahkan mengantar tamu ke kamar Anvelope BreakfastVoucher Serahkan kartu tamu & kunci kamar Room Key Ucapkan selamat beristirahat kepada tamu Melaksanakan Buka guest bill Guest bill prosedur Tandai Today’s EAL bahwa tamu telah check-in Arrival Book Pencatatan Room Rack Slip Isi Arrival Book Daftar ‘A’ Isi Room Rack Slip dan Pasang di room rack Today’s EAL Isi Daftar ‘A’ untuk tamu asing Pulpen Room Rack