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10 Tips For Highly Successful Quality Leaders
10 Tips For Highly Successful Quality Leaders
OF HIGHLY
SUCCESSFUL
QUALITY
LEADERS by Pedro Panisello
01
BE CONSUMER DRIVEN
Whoever is your boss, the consumer is
always the highest authority
02
HAVE A SENSE FOR BUSINESS
Quality and service are equally important.
Understand how YOUR decisions impact
the business results
by Pedro Panisello
03
AVOID MEDIOCRITY
Do not compromise.
If YOU see that the product or service is
below standard take action
04
BE DECISIVE
Hear all other voices and other opinions,
but ultimately is YOU who takes the
decision to put the product in the market
by Pedro Panisello
05
BE RESILIENT
Believe in YOUR abilities: Maintain a calm
and positive outlook to cope with adversity
06
BE PROACTIVE
Work towards excellence: Start working
on resolving issues immediately
by Pedro Panisello
07
LEARN FROM MISTAKES
If YOU do a mistake, take it in, own it,
promise yourself that you will not do it
again, and MOVE ON
08
APPRECIATE YOUR TEAM
Be a source of energy: If YOU cannot
energize your team, you are not a good
leader
by Pedro Panisello
09
EXPERIMENT NEW THINGS
Experiment as much as you can. Never
stop trying new ideas, embrace change
10
ENJOY WHAT YOU DO
Love your work and communicate your
passion for Quality to others
by Pedro Panisello
IGNORE THOSE WHO
CHALLENGE YOUR INTEGRITY