A STUDY ON CUSTOMER SATISFACTION TOWARDS DTH- SERVICES

WITH SPECIAL REFERENCE TO PALAMEDU

1. Name of the Respondent___________________

2. Age [ ] Up to 20 years [ ] 21 to 30 years [ ] 31 to 40 years [ ] Above 40 years

3. Gender [ ] Male [ ] Female [ ] Transgender

4. Marital status [ ] Married [ ] Unmarried

5. Occupational [ ] Business [ ] Employed [ ] Agriculture [ ] Others

6. Educational Qualification [ ] Illiterate [ ] SSLC [ ] Graduate [ ] Professional

7. No. of family Members [ ] Two [ ] Three [ ] Four [ ] Above Four

8. Average Annual Income [ ] Up to 50,000 [ ] 50,000- 1,00,000 [ ] 1,00,000- 1,50,000

[ ] Above 1,50,000

9. Are you using DTH [ ] Yes [ ] No

10. Type of DTH [ ] Sun Direct [ ] Videocon TV [ ]Dish TV [ ] Tata Sky [ ]SCV

11. Reason to prefer DTH [ ] Price [ ] Service [ ] More No. of channels [ ] Less
Subscription

12. Source of Awareness [ ] Through Advertisement [ ] Through friends &Relatives [

] Through Dealers

13. Opinion About Usage of DTH [ ] Very Good [ ] Good [ ] Neutral [ ] Bad

14. Availability of Recharge [ ] Easily Availability [ ] Unavailability

15. Problem While Using DTH [ ] Yes [ ] No

16. Problems Faced by DTH User [ ] Signal problems in rainy season [ ] Technical
problems in Set up Box [ ] Customer Service From DTH take long time [ ] No such
Problems