British Airways Chatbot (2023. 1. 27.

오후 12:24:35): Hello, thanks for contacting

us today.
British Airways Chatbot (2023. 1. 27. 오후 12:24:37): To help us resolve your
question as quickly as possible, please answer the following security questions as
fully as you can.
British Airways Chatbot (2023. 1. 27. 오후 12:24:38): What’s your full name?
null (2023. 1. 27. 오후 12:24:47): JUNGHOON PARK
British Airways Chatbot (2023. 1. 27. 오후 12:24:49): What’s your booking reference
number? (Skip if you don’t have a booking)
British Airways Chatbot (2023. 1. 27. 오후 12:24:50): Button Selections:
Skip
null (2023. 1. 27. 오후 12:25:14): LRMSX4
British Airways Chatbot (2023. 1. 27. 오후 12:25:16): What’s your email address?
null (2023. 1. 27. 오후 12:25:22): andy07230@gmail.com
British Airways Chatbot (2023. 1. 27. 오후 12:25:24): What’s the billing address
for the card used to make your booking?
null (2023. 1. 27. 오후 12:25:53): Rte Cantonale 51a, 1897 Port-Valais
British Airways Chatbot (2023. 1. 27. 오후 12:25:54): Please confirm the last 4
digits of the card number used to make the booking
null (2023. 1. 27. 오후 12:26:07): 7084
British Airways Chatbot (2023. 1. 27. 오후 12:26:09): And what’s the expiry date of
this card?
null (2023. 1. 27. 오후 12:26:19): 04/28
British Airways Chatbot (2023. 1. 27. 오후 12:26:20): Is there anyone else
travelling on the booking? If yes, please tell us their full names.
null (2023. 1. 27. 오후 12:26:32): no
British Airways Chatbot (2023. 1. 27. 오후 12:26:33): And what’s your Executive
Club number? (Optional)
British Airways Chatbot (2023. 1. 27. 오후 12:26:35): Button Selections:
Skip
null (2023. 1. 27. 오후 12:26:36): Skip
British Airways Chatbot (2023. 1. 27. 오후 12:26:38): Thank you. How can we help
you today?
null (2023. 1. 27. 오후 12:26:46): I want cancle
British Airways Chatbot (2023. 1. 27. 오후 12:26:48): OK. Just a moment while we
connect you to one of our agents.

Just so you know, we’re not currently able to process payments over live chat.
Ruby V (2023. 1. 27. 오후 12:26:56): Welcome to British Airways, you are through to
Ruby, I am going through your Chatbot conversation up to this point and will be
with you shortly.
null (2023. 1. 27. 오후 12:27:06): ok
null (2023. 1. 27. 오후 12:27:27): I want cancle my booking
null (2023. 1. 27. 오후 12:27:41): cancle
Ruby V (2023. 1. 27. 오후 12:30:00): I completely understand your concern as you
would like to cancel the booking.
Please allow me a moment to pull up the details.
null (2023. 1. 27. 오후 12:30:11): ok
Ruby V (2023. 1. 27. 오후 12:30:55): Thank you.
May I have your permission to use the above information for verification?
null (2023. 1. 27. 오후 12:31:45): yes
Ruby V (2023. 1. 27. 오후 12:32:02): Thank you.
Please check the expiration date of card once again.
That would be helpful.
null (2023. 1. 27. 오후 12:32:39): I think I have mistake for my cardnumber
null (2023. 1. 27. 오후 12:33:30): I used two cards to make a reservation, but I
think I used a card number that doesn't match the reservation number.
null (2023. 1. 27. 오후 12:33:53): The one that matches the reservation number is
7085.
null (2023. 1. 27. 오후 12:34:16): The expiration date is 01/26
Ruby V (2023. 1. 27. 오후 12:34:38): Thank you for the information.
Ruby V (2023. 1. 27. 오후 12:34:58): May I know the reason for cancellation?
That would be helpful.
null (2023. 1. 27. 오후 12:35:31): I made the same reservation twice.
null (2023. 1. 27. 오후 12:35:46): That's why I'm canceling.
Ruby V (2023. 1. 27. 오후 12:36:41): Thank you for the information.
Please help me with the other reference number, so that I can check if that would
be okay?
Ruby V (2023. 1. 27. 오후 12:36:55): Or do you want me to cancel this one only?
null (2023. 1. 27. 오후 12:37:36): yes I want to cancle only “LRMSX4“.
null (2023. 1. 27. 오후 12:37:46): another is okay
Ruby V (2023. 1. 27. 오후 12:38:37): Sure,
I can see that you've made the booking today only.
In that case the 100% amount would be refunded>
Ruby V (2023. 1. 27. 오후 12:39:00): It may take 3 to 7 working days to reflect the
amount in your original mode of payment.
Ruby V (2023. 1. 27. 오후 12:39:05): Please stay connected while I get this done.
null (2023. 1. 27. 오후 12:39:13): okay thank u
null (2023. 1. 27. 오후 12:39:35): The reservation for the other one will be
maintained, right?
Ruby V (2023. 1. 27. 오후 12:41:41): I will cancel this only.
It will not impact the other one.
If possible to share the other booking number as well.
Ruby V (2023. 1. 27. 오후 12:41:47): Also, this may take 5 to 10 minutes.
Ruby V (2023. 1. 27. 오후 12:41:50): Please stay connected.
null (2023. 1. 27. 오후 12:41:58): okay thank u
null (2023. 1. 27. 오후 12:42:39): The other one is “LT9C3U”