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Business - Marketing Reseach Chapter 1 and 2 2022-2023 Sem2 PDF
Business - Marketing Reseach Chapter 1 and 2 2022-2023 Sem2 PDF
Methodologies in Writing
a Research Study
By
Menandro T. Manalo
A Rich Father Learns A Big Lesson From His Son
▪One day a very wealthy father took his
son on a trip to the country for the sole
purpose of showing his son how it was
to be poor. They spent a few days and
nights on the farm of what would be
considered a very poor family.
▪After their return from the trip, the
father asked his son how he liked the
trip. “It was great, Dad,” the son
replied. “Did you see how poor people
can be?” the father asked. “Oh Yeah,”
said the son.
▪ “So, what did you learn from the trip?” asked the
father. The son answered, “I saw that we have one
dog and they had four. We have a pool that
reaches to the middle of our garden, and they
have a creek that has no end. We have imported
lanterns in our garden, and they have the stars at
night. Our patio reaches to the front yard, and
they have the whole horizon.
▪ “We have a small piece of land to live on and they
have fields that go beyond our sight. We have
servants who serve us, but they serve others.”
▪ “We buy our food, but they grow theirs. We have walls
around our property to protect us, they have friends to
protect them.” The boy’s father was speechless. Then
his son added, “It showed me just how poor we really
are.”
▪ Too many times we forget what we have and
concentrate on what we don’t have. What is one
person’s worthless object is another’s prize possession.
It is all based on one’s perspective.
▪ Sometimes it takes the PERSPECTIVE of a child to
remind us what’s important.
LTA (Lifetime Advice)
“TLC with an S”
T - hink
L - earn
C - hase
S - hare
Marketing Research
▪ The course explores the topics including; problem definition, secondary
information, exploratory research, qualitative information primary research and
quantitative research.
▪ This course that deals with the study of the planning, collection and analysis of
data relevant to marketing decision making and communicating the results of
this analysis to management.
▪ It further deals with the function which the consumer, customer and public to the
marketer through information that is used to identify and define marketing
opportunities and problems; generate, refine and evaluate marketing actions;
monitor marketing performance and improve understanding of marketing as a
process.
▪Prerequisite: Marketing 1
▪Credits: 3 units
▪Numbers of Hours: 54
Learning Objectives
By the end of this course, students will:
3. The following is not the proper way to make a power point presentation
Marketing research refers to the
process by which an organization
gathers information about its ideal
customer and larger market in order
to come-up with market strategy.
This research might include
gathering data from current or
former customers, consumers in your
target market, or even marketing
activities of competitors.
Importance of Market Research
Example BOS
▪ Product development is created through hard work of thought and action made
within a process. In this chapter, the researchers will introduce the topic of
individuals engaging in a product development process and define the purpose of
this thesis by promoting the Vortex Tumbler and knowing the acceptability of the
consumers and its marketability in the market. (Issues/Problem)
▪ Vortex Tumbler is a self-stirring tumbler that can be used by body builders and gym
goers who are body conscious………………………………….
▪ The Innovated Vortex Tumbler seem like the clear choice for environmentally savvy
consumers and people looking to enjoy a cool way of drinking your gym beverage. A
Vortex Tumbler can be an ideal companion for morning rides for your supplements or
while doing your gym workouts. Anytime you need a time saver gym beverage to cool
you down, your Vortex Tumbler will be there and waiting.
▪ In the developing province of Bulacan, most specifically in “Pound for
Pound Marilao, Bulacan” product development is often not about
something brand new but something new to society, which, if and when
broadly disseminated, brings significant economic, social, or
environmental change.
▪ This paper aims to provide inputs for the formulation (Objective /
PURPOSE )of Vortex Tumbler in the on how the acceptability of the
innovated product of the researchers can be accepted in the “Pound for
Pound Marilao, Bulacan” by firstly looking at the current status of
innovation activity across business and industry in Marilao, Bulacan and
based on a survey that is conducted by the researchers. The study
reviewed how the researchers promote the Vortex Tumbler product in the
said location of the study and discussed exemplary cases of product
development activities that is helpful to draw lessons for formulating a
coherent set of explanation that foster Tumbler innovation.
▪ This study is also a great benefit to the researchers and other students
in Meycauayan College with the information on how to make effective
marketing strategies. (Significance)
1.2 Review of Related Literature and Studies
1. What is REVIEW OF RELATED LITERATURE ?
▪ Customers Satisfaction
Customer satisfaction measures how effective a firm matches the expectations of its
customers when delivering a certain product or service. It is one of the most important predictors
of customer buying and repurchase intent, as well as brand loyalty. (Marta Szyndlar 2021)
post-purchase attitude and repurchase intention. ECM has been adopted in the IS literature
improvement on a regular basis taking care of the maturity of the overall ITSM service lifecycle and the
can be facilitated by the accumulation of individual process improvements in ITSM. In the evaluation
of software quality, it is recognized that assessing and improving a process is a means to improve
product quality, and evaluating and improving product quality is one means of improving the system
COVID - 19 is one of the most recent public health emergencies worldwide, which started in China and almost
infected every country in the whole world. This disease is caused by a novel coronavirus (SARS-CoV-2, previously
known as 2019-nCoV) that attacks the respiratory system of our body to make it harder to breathe. (WHO,2021)
Coronavirus disease (COVID-19) 2020 when the government decides to lock down every city to handle the sudden
outbreak. The pandemic has resulted in a significant loss of human life around the world, and it poses an unprecedented
threat to public health, food systems, and the workplace. The pandemic has taken out jobs and put millions of people's
lives in stake. (WHO,2020) The impact of COVID-19 on global health goals They also suspend transportation to avoid
covid infection and also suspend face to face classes. In response to significant demand, many online learning platforms
are offering free access to their services. (UNICEF,2020) Education and COVID-19
▪ Online Enrollment
Online enrollment is the new development of in the modern age that takes place over the internet. Online enrollment
can be accessed even at home. It is less hassle for every student. We can use cell phones, laptops, tablets or even computers with
The Philippines Department of Education (DepEd) introduced distance learning modes in response to the COVID-19
pandemic to assure learning continuity. The Department of Education, entails the use of technology and access to the internet to
assist students in continuing their education using online/offline platforms, TV and radio, and printed modules. They also
supply tablets for the online class to use. Many schools use google classroom for a blended learning platform that developed by
Google for educational institutions that aims to simplify creating, distributing, and grading assignments. Millions of families,
especially those who are poor are the one who suffer the most in this kind of situation. (Cho, Yoonyoung et al., 2021) Philippine
Basic Education System: Strengthening Effective Learning During the COVID-19 Pandemic and Beyond.
▪ HERA
With the new semester fast approaching and the demand for online transactions rising, on May 17, 2021, Meycauayan College (MC)
developed its new online enrollment system namely Hera. “Hera” is a sophisticated automated online system which offers convenience and faster
enrollment transactions to avoid unnecessary contact and exposure since our country is still experiencing a pandemic. Before the HERA online
enrollment system opened there was pioneer enrolling and making payment in which students filled out their applications with Google forms that are
being handed out online while the payment transactions are done traditionally. The desire of Meycauayan College to provide and maintain the provision
of excellence service, they improve the online process enrollment system and even the payment transactions are now done within the HERA portal. This
online enrollment system will teach you on how to enroll at the safety of your home or at the nearest supported over the counter places near you. Every
student who wants to start a new qualification must apply for admission at the Meycauayan College via their online application portal. This Meycauayan
College online application window is open for first-time Meycauayan College applicants, Meycauayan College students changing to a new qualification
or specialization, applicants who previously applied for admission and were not offered a space or who were offered a space accepted the offer and did
not register and students completing a higher certificate or any other programmed and who wish to continue with further undergraduate studies.
▪ Meycauayan College
Meycauayan College was first established in 1925 namely Meycauayan Institute and the first
private high school in the municipality of Meycauayan. Throughout the years, as the institution
continued to its excellence and dedicated to service, permits were granted to open the tertiary level in
1980 and the institution was renamed as Meycauayan College. The institution specifically aims that
the graduates of Meycauayan College have been nurtured in accordance with its mother and child
philosophy and its service and dedication to the moral, spiritual, cultural and educational
These indicators provide relevance to this study. Cashless transaction is use for payments without using hard cash. Credit/debit cards, cheques, GCash,
shopee pay or any other form of online payment are some examples of cashless transaction. Today cashless transactions are continuously rising with the help of
technological advancement. It is widely use in some part of the world because of the benefits or advantages that consumers gain in using cashless transactions, such
as safety and security, transparency, perceive trust, fast and convenient, discount offerings and etc. Even though cashless transactions are helpful to the consumers
there are cost or disadvantages such as, vulnerability to hackers, technological error, trust issue, delay processing of transaction, overspending and etc. Some parts of
the world are still not ready to stop using paper money because internet facilities have not yet reached every region, in addition to the fact that people are used to
using paper money and there is little public awareness of the use of non-cash transactions. However cashless transaction is still merging quickly. With the adoption
of the new normal, cashless transactions are gradually becoming the preferred mode of payment. It is because the consumers will pay in a safer way, more
convenient, and rewarding when QSRs use digital payment solutions, whether the transaction is for dine-in, drive-thru, or orders placed via website or chat.
Furthermore, cashless transactions are commonly used in online purchasing especially in food ordering. Some food service providers such as, McDonald’s, Jollibee,
KFC, Starbucks, and etc. are offering online food services and cashless transaction as well. Those food service providers have innovated and adopt to this current
time due to the effect of COVID-19 and other factors such as safety and security, convinced to their customers.
Encoding Instruction
• Theoretical Framework
- theory or theories where the study is founded
- it is broader in dimension
▪ Theories are formulated to explain, predict, and understand
phenomena and, in many cases, to challenge and extend existing
knowledge, within the limits of the critical bounding assumptions.
▪ The theoretical framework is the structure that can hold or
support a theory of a research study.
▪ The theoretical framework introduces and describes the theory
which explains why the research problem under study exists.
3. THEORETICAL FRAMEWORK
▪A theoretical framework is
analogous to the frame of the
house.
▪ Just as the foundation supports a
house, a theoretical framework
provides a rationale (foundation)
for predictions about the
relationships among variables of a
research.
4. What is a theoretical framework?
THEORETICAL CONCEPTUAL
FRAMEWORK FRAMEWORK
Generic Branded
• Theoretical framework
• AIDA Model AIDA is an acronym that stands
for Attention, Interest, Desire and Action.
▪ Conceptual framework
Acceptability and Marketability of the Newly
Developed Innovated Vortex Tumbler
▪ The AIDA model was introduced by businessman Elias St. Elmo Lewis in the late 19th
century. As an acronym, AIDA breaks down into the steps required for successful
marketing: Attention, Interest, Desire and Action. The AIDA marketing model is a
cornerstone of modern marketing, to the extent that missing one step is thought to
almost guarantee an unsuccessful result.
The AIDA Model Hierarchy
▪ The steps involved in an AIDA model are:
▪ Attention: The first step in marketing or advertising is to consider
how to attract the attention of consumers.
▪ Interest: Once the consumer is aware that the product or service
exists, the business must work on increasing the potential customer’s
interest level.
▪ Desire: After the consumer is interested in the product or service,
then the goal is to make consumers desire it, moving their mindset
from “I like it” to “I want it.”
▪ Action: The ultimate goal is to drive the receiver of the marketing
campaign to initiate action and purchase the product or service.
▪ Therefore, the AIDA model says that Awareness leads to Interest, which leads to Desire, and finally, Action.
11. PARADIGM OF THE STUDY
Paradigm of the Study or Research Paradigm -is “the set of
common beliefs and agreements shared between scientist. about
how problems should be understood and addressed” (Kuhn, 1970)
- is the diagrammatic representation of the study
- made up of lines, arrows, figures but no 3D
- it shows the relationships of the variables of the study; it is not
procedural
- it should illustrate every research question in the SOP
- sometimes a researcher can adopt the model of the theory
where his study is founded
- this is the researcher’s own view of his study
The Researchers will conduct a demonstration to the members of Pound for
Pound Marilao branch for them to try and to be fully aware of the specifications
of the Innovated Vortex Tumbler.
After being aware of the Innovated Vortex Tumbler this is the
part where the members who tried the Innovated Vortex Tumbler
will show interest on the product.
When the members of Pound for Pound show
interest to Vortex Tumbler, this is where the
idea of desire takes place.
The members might
buy or not the
1.3 THE RESEARCH Innovated Vortex
Tumbler.
PARADIGM
(SAMPLE)
- gives the information about the group of people who will answer
the research instrument (survey questionnaire):
● criteria
● sampling technique
- random sampling
- non-random sampling
2
Types of Sampling Methods and Techniques in Research
▪ Sampling is a statistical process whereby researchers choose the type of the sample..
▪ Population is a set of units that we are interested in studying. These
units should have at least one common characteristic. The units
could be people, cases (organizations, institutions), and pieces of
data (for example – customer transactions).
▪ Sample is a part of the population that is subject to research and used to
represent the entire population as a whole. Only a sample is studied when
conducting statistical or marketing research. SLOVENS FORMULA / CRONBACH
ALPHA /
▪ There are two basic types of sampling methods:
▪ 1. Probability sampling
▪ 2. Non-probability sampling
3
C. Judgment Sampling
▪ Judgmental sampling is a sampling methodology where the
researcher selects the units of the sample based on their
knowledge. This type of sampling methods is also famous as
purposive sampling or authoritative sampling.
▪ In this method, units are selected for the sample on the basis of
a professional judgment that the units have the required
characteristics to be representatives of the population.
▪ Judgmental sampling design is used mainly when a restricted
number of people possess the characteristics of interest. It is a
common method of gathering information from a very specific
group of individuals.
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