Your соmpanу developed and

implemented integrated quality,

Environmental, occupational Health
and safety Mangement system in
order to document the companys
best business practices better
satisfaction the requirements and
expectations of its customers, stake
holders and improve the overall
management of the company.
What is ISO 9001?
1.ISO 9001 is the international
organization for standardization.
ISO 9001-2015 stand is based on
PDCA concept, therefore having
similar structure.
Plan:
Clause 4:
Context of the organisation.
4.1 understanding the organisation
and its context
4.2 understandinf the need and
expectations of the interested
parties.
4.3 Determing the scope and
quality of the management system.
4.4 Quality management system
and its processes
Clause 5:
5.1 Leadership and commitment.
5.2 The quality policy.
5.3 organizational rules, policies
and authorities.
Planning:
Clause 6.
6.1 Actions to address risk and
opportunities.
6.2 Quality objectives and planning
to achieve them.
6.3 planning changes.
Support:
Clause 7
7.1 Resources
7.2 competence
7.3 awareness
7.4 Communication
7.5 Document information.
Operation:
Clause 8.
8.1 Operational and planning
control
8.2 requirement of product and
services.
8.3 Design and development of
product and services.
8.4 Control of externally provided
processes, products and service.
8.5 production and service provision
8.6 Release of product and
services.
8.7 Control of non confirming
outputs.
Performance evaluation:
Clause 9
9.1 Monitoring, measurement,
analysis and evaluation.
9.2 internal audit
9.3 Management review
Improvement:
10.1 General
10.2 Non-confirmity and corrective
action
10.3 continual improvement.
Benefits of ISO9001.
1.Improved consistency of service
and product performance.
2. Higher customer satisfaction
3.Improved customer perception
4. Improved productivity and
efficiency.
5. Cost reductions
6. Increased marketing and sales.