BHARTIA PULVERISERS

OBJECTIVES MONITORING TRACKER (2019-20)

Methodology of Setting Objectives Monitoring Mechanism Review Responsibili
Action Plan Target
Objectives frequency ty
 Customer Satisfaction Rating 90%  By understanding of customer  Sustained business On-going Once in 6 GM
and above requirements  Repeated Orders activity months
Improve Customer
As per the feedback obtained the client  To determine the effective  Trend in Customer
Satisfaction
satisfaction was around .......% methodologies in achieving those Complaints
(Satisfy the customer
 Maintain Zero customer complaints requirements  Corrective / Preventive
requirements. Achieve
No customer complaint has been  To adopt a process-driven approach actions (if any)
higher levels of
received  To monitor customer satisfaction and to
satisfaction of loyal
draw corrective / preventive actions for
customers)
any discrepancies / improvement points
Once in 6 GM
months
 Data collection to be captured at  Internal Rejection / Re- On-going
To aim for zero defect at  Initiate 2-3 improvements every
appropriate stages of Realization work data (month wise) activity
customer end year
Process  Process Improvements
(Through teamwork  The mixing standards are being
 To be reviewed & Analyzed to draw (if any)
aimed at reducing standardized and so that cycle
corrective action (if any) on a monthly  Corrective / Preventive
scrap, rework, waste, time variation shall be minimized
basis actions (if any)
cycle time variation,
 Closely monitor & analyse the
etc.)
effectiveness of the actions taken

 Aim for 100% On-time delivery Once in 6 GM

months
performance  Customer delivery requirements  Customer Schedules On-going
To Maintain Delivery
The delivery performance has been cum Dispatch Monitoring activity
Level (Quantity & On-time) to be logged
impressive and the company maintains  Delivery commitment to be provided by  Corrective actions (if
(Through better
a 100% ontime delivery except incases effective planning & proper lead time. any)
planning and resource
of subsequent modifications on the
management)
order placed.