The Quality Management component (QM) is part of the integrated SAP ERP

System.  With the functions of the Quality Management (QM) module, you can
implement the most important elements of a QM system, as specified in ISO
9000. 

You use the QM component functions for the following quality management
work:

Quality planning

 Basic data for Quality Management 

 Inspection planning 

Quality assurance

 Quality inspection 
 Quality certificates 

Quality control 

 Quality notifications 
 QM information system 

In addition, it controls the creation of quality certificates and manages problems

with the help of quality notifications.
 

Top level Overview of the SAP QM Module Process

1. Quality Management in Procurement and Storage 

This process shows how the SAP ERP Quality Management is used to guide the
purchasing and Inventory Management activities. This consists fundamentally of
releasing supply relationships, source and receiving inspections, managing stocks
during quality checks, and quantity documents.

2. Acceptance Inspections

This process describes inspection lot processing. We highlight inspection

planning, the determining of inspection samples, printing shop papers for the
inspectors, and entering inspection results, which consist of characteristic values
and error data. We also describe the settlement of inspection costs. 

3. Quality Notifications as Complaints Against the Vendor

In this process, you see how errors found during a quality inspection are analyzed
and documented in a quality notification. The measures required to correct the
problem include a complaint against the vendor and the processing of returns. 

4. Quality Control

Quality control includes vendor evaluation, quality analysis in the QM

information system, and statistical process control using control charts.