Monroe County Department of Public Health

Division of Environmental Health

111 Westfall Road
Rochester, NY 14620-
(585) 753-5564

Food Service Establishment Inspection Summary Report

Operation: BALSAM BAGELS (ID: 666718 )

Facility Name: BALSAM BAGELS
Facility Code: 270474101 Facility Email:
Facility Address: 288 North Winton Road, Rochester, NY 14610

Re-Inspection
Date: March 8, 2023 10:15 AM
Inspector: Emilee Rosenberg (emileerosenberg@monroecounty.gov)
Responsible Person: Rebecca Malek
Additional Email(s):

Summary
Number of Public Health Hazards Found: 2 Certified Food Manager: Yes
Number of Public Health Hazards NOT Corrected: 0 A certified food manager is not applicable
Number of Other Violations Found: 12 in all jurisdictions.
Reinspection is Required
Each item found in violation is reported below along with the code requirement.

FOODS ADULTERATED OR RECEIVED FROM UNAPPROVED SOURCES.

ITEM # 1H WAS FOUND IN VIOLATION 1 TIME(S). CRITICAL VIOLATION
Part or parts of the item were observed to be in violation which were corrected at the time of inspection.

Code Requirements: Food from unapproved source, spoiled, adulterated on premises.

Inspector Findings:
Observed large quantities of mouse droppings throughout the facility. See violation 14A for more
details. One 50 pound bag of flour in the bagel prep area that was adulterated due to mice chewing
through the food item. Correction: Operator discarded the bag of flour at the time of inspection.
**Note: Operator states that Quality Pest Control is on contract for extermination services.
Exterminator must be contacted immediately to address the infestation. Facility was closed at the
time of inspection. Facility can reopen once mouse issues have been remediated.

FOODS NOT PROTECTED FROM CONTAMINATION BY OTHER SOURCES.

ITEM # 4A WAS FOUND IN VIOLATION 1 TIME(S). CRITICAL VIOLATION
Part or parts of the item were observed to be in violation which were corrected at the time of inspection.

Code Requirements: Toxic chemicals are improperly labeled, stored or used so that contamination of food can occur.

Inspector Findings: Cleaning chemicals and hand soap stored above food items on the shelves next to the hand wash
sink in the bagel prep area. Correction: Operator moved the chemicals to a

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 different location away from food items. **Note: Education provided on proper storage of chemicals
and cleaning supplies.

FOOD NOT PROTECTED IN GENERAL

ITEM # 8A WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Food not protected during storage, preparation, display, transportation and service, from potential
sources of contamination (e.g., food uncovered, mislabeled, stored on floor, missing or inadequate
sneeze guards, food containers double stacked)

Inspector Findings: 1. Open dry ingredients stored on the dry storage shelves in the bagel prep area.

2. Cleaning chemicals stored above food on the shelves next to the hand wash sink in the bagel
prep area.

3. Unlabeled squeeze bottle of water stored on the bagel rolling machine.

POOR HYGIENE AND ACTIVITIES OF FOOD WORKERS.

ITEM # 9B WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Tobacco is used; eating, drinking in food preparation, dishwashing food storage areas

Inspector Findings: Employee cell phones stored directly on prep surfaces.

POOR SANITARY DESIGN, CONSTRUCTION, INSTALLATION OF EQUIPMENT AND UTENSILS.

ITEM #10A WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Food (ice) contact surfaces are improperly designed, constructed, installed, located (cracks, open
seams, pitted surfaces, tin cans reused, uncleanable or corroded food contact surfaces)

Inspector Findings: 1. Dry ingredient bins below the bagel prep area have cracked lids.

2. Corner of the wooden bagel prep table is rotted.

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 POOR SANITARY DESIGN, CONSTRUCTION, INSTALLATION OF EQUIPMENT AND UTENSILS.

ITEM #10B WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Non-food contact surfaces and equipment are improperly designed, constructed, installed,
maintained (equipment not readily accessible for cleaning, surface not smooth finish)

Inspector Findings: 1. Wire racks in the produce walk-in cooler in the front kitchen prep area are rusted.

2. Door gasket on the walk-in cooler in the bagel prep area is in disrepair.

3. Door gasket on the prep cooler at the service line is torn.

4. Cardboard lining shelves behind the service counter.

IMPROPER CLEANING, WASHING AND SANITIZING OF EQUIPMENT AND UTENSILS.

ITEM #11C WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Food contact surfaces not washed, rinsed and sanitized after each use and following any time of
operations when contamination may have occurred

Inspector Findings: Cutting board next to the bagel rolling machine is heavily stained and scored.

IMPROPER CLEANING, WASHING AND SANITIZING OF EQUIPMENT AND UTENSILS.

ITEM #11D WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Non food contact surfaces of equipment not clean

Inspector Findings: 1. Outside of dry ingredient containers in the bagel prep area are soiled with food debris.

2. Glue boards placed directly on food prep equipment (bagel rolling machine).

INADEQUATE INSECT/RODENT CONTROL

ITEM #14A WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Insects, rodents present

Inspector Findings: Observed large quantities of mouse droppings throughout the entire facility in all prep kitchens, the
service area, basement storage areas, on storage shelving, on a bagel rolling machine, on a bagel
toaster, on a bagel slicer, and in a plastic bin containing a

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 sealed bag of malt powder. Observed two deceased mice on a glue board under a desk behind the
front service counter and one deceased mouse on a snap trap behind the hand wash sink in the
kitchen. Facility is on contract with Quality Pest Control for services. The most recent invoice for
extermination services of the facility is from 1/19/23 via Exodus Exterminating Inc. **Note: Clean
and sanitize all affected areas. Operator is to contact an exterminator ASAP to address the mouse
infestation. Look to the comment section for further information.

INADEQUATE INSECT/RODENT CONTROL

ITEM #14B WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Effective measures not used to control entrance (rodent-, insect-proof contruction). Harborage
areas available for rodents, insects and other vermin

Inspector Findings: Gap present at the bottom of the exit door of the facility behind the bagel oven.

INADEQUATE INSECT/RODENT CONTROL

ITEM #14C WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Pesticide application not supervised by a certified applicator

Inspector Findings: Aerosolized pest strip observed over desk behind the service counter. **Note: All pesticides must
be applied by a NYS certified applicator.

IMPROPER CONSTRUCTION AND MAINTENANCE OF PHYSICAL FACILITIES.

ITEM #15A WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Floors, walls, ceilings, not smooth, properly constructed, in disrepair, dirty surfaces

Inspector Findings: 1. Missing/broken base boards throughout the facility.

2. Heavy accumulation of corn meal on the floors in both bagel prep area walk-in coolers.

3. Wall in bagel prep area behind shelving is soiled with food debris.

4. Hole at the bottom of the wall/missing cove molding near the front window.

5. Ceiling next to the bagel oven is actively leaking with electrical wires nearby.

6. Ceiling tiles throughout the facility have holes in them.

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 IMPROPER CONSTRUCTION AND MAINTENANCE OF PHYSICAL FACILITIES.

ITEM #15B WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Lighting and ventilation inadequate, fixtures not shielded, dirty ventilation hoods, ductwork, filters,
exhaust fans

Inspector Findings: 1. Several light shields are soiled with debris throughout the facility.

2. Air conditioner above the three bay sink is soiled with dust.

IMPROPER CONSTRUCTION AND MAINTENANCE OF PHYSICAL FACILITIES.

ITEM #15C WAS FOUND IN VIOLATION 1 TIME(S).

All or parts of the item are violations.

Code Requirements: Premises littered, unnecessary equipment and article present, living quarters no completely
separated for food service operations, live animals, birds and pets not excluded

Inspector Findings: Bagel prep area is cluttered with tools, clothing, shoes, empty boxes, and various unused items.

Additional Information Collected During Inspection

Comments: Food service establishment has been closed at this time by MCDPH due to mouse droppings on food making
equipment and food prep surfaces, as well as adulterated food. FSE will need to hire a licensed exterminator
to eliminate mouse infestation. Forward all invoices of services, including snap counts, to
food@monroecounty.gov. See violations 1H and 14A for full details.

Placard of closure applied to the doors of the facility on this date. **Note: Do not remove the placards until the
facility is cleared for reopening by MCPHD.

Reinspection is to be completed once cleaning and sanitizing of all affected areas is completed and
extermination invoices are received.

Inspector: Emilee Rosenberg Received by: Rebecca Malek

(emileerosenberg@monroecounty.gov)

BALSAM BAGELS (ID: 666718 )

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