CURRICULUM VITAE

Amal Gupta
Mobile No: 9999442979, 8563837985
E-Mail: amalgupta1990@gmail.com
Current Address: Sarhaul Haryana 122008(Gurgaon).

Career Objective
To strive for excellence in the field of job work– with dedication, focus, positive attitude, passion and to
utilize my knowledge and skills in the best possible way for the fulfillment of organizational goals.

Holding overall experience of 3+ years and from last 2.5 years working in supply chain industries.
Currently working in Qxpress India as a part of courier & merchant team as an executive.

Company Location Total Experience

Qxpress Manesar July 21 to till Present

Shiprocket Sultanpur Feb 20 to till July 21

Capital Trust LTD Sultanpur July 19 to till Jan 20

Experience in Detail

Qxpress India –
 Proactively monitoring status of all shipments and following up with our internal teamfor delayed
shipments.
 Performance analysis and continuous improvement of our seller.
 Tracking Performance of Key accounts against their products so that we have an idea
about sales & return count of their products. We share these numbers with partner for
smooth operations.
 Timely responses and resolution of issues raised by the sellers.
 Worked with key accounts in solving operational problems and ensuring retention.
 Coordinate order processing, delivery and returns of customer orders.
  Coordinating with customers for shortages, damages, held up, pickup and delivery issues.
 Make relationships with client to expend their business relationship with the company.
 Resolve within TAT POD cases by aggressive follow-up with our courier partners.
 Streamline the methods of pickup/delivery of customer packages to assure that the service
quality meets the demands
 Achieving Customer Expectations: Evaluate customer feedback and develop procedures
accordingly to ensure that great customer service is provided at all times.
 Monitor and maintain proper functionality of the website.
 Coordinate order processing, delivery and returns of customer orders
 Managing the couriers of different provinces/areas.
 Courier partner activation & deactivation based on past performance.
 Regular meeting & follow up with seller partners of ecommerce industries to ensure
performance improvement.
 Performance analysis and continuous improvement of our seller partners whosoever
selling on different marketplaces.
 Monitoring and planning daily pickup operations across the cities within defined
SLA.
 Working closely with demand planning and warehousing teams in order to ensure smooth order
fulfillment.
 Tracking inventory levels to prevent stock-outs and deadstock.
 Overseeing daily order fulfillment activities, including order processing, picking, packing, and
shipping preparation.
 Working alongside a 3PL and utilizing their WMS software (SAP) to optimize warehouse and
fulfillment operations

Shiprocket-

 Proactively monitoring status of all shipments and following up with our internal teamfor
delayed shipments.
 Regular meeting & follow up with seller partners of ecommerce industries to
ensure performance improvement.
 Performance analysis and continuous improvement of our seller partners whosoever
selling on different marketplaces.
 Tracking Performance of Key accounts against their products so that we have an idea
about sales & return count of their products. We share these numbers with partner for
smooth operations.
 Timely responses and resolution of issues raised by the sellers.
 Worked with key accounts in solving operational problems and ensuring retention.
 Coordinating with customers for shortages, damages, held up, pickup and delivery issues.
 Make relationships with client to expend their business relationship with the company.
 NDR clearance, as per client/customer instructions
 Resolve within TAT POD cases by aggressive follow-up with our courier partners.
 Achieving Customer Expectations: Evaluate customer feedback and develop procedures
accordingly to ensure that great customer service is provided at all times.
  Take action when scores fall below thresholds and work with the Customer Service team to
conduct additional research if required
 Managing the couriers of different provinces/areas.
 Ensuring good customer service by addressing and ensuring the timely resolution of customer
issues or comments.

Capital Trust LTD.-

 Proactively monitoring status of all Loan Files and following up with our internal
team for delayed shipments.
 Regular meeting & follow-up with hub in-charge to ensure performance improvement.
 Coordinating with hub in charges for missing/damaged physical files.
 Monitoring and planning to meet daily physical file examination targets.

Personal skills
 Ability to understand complex process and ensure effective Implementation by
turning theminto manageable tasks.
 Effective team sssplayer and proficient in individual assignments.
 Ability to adopt in any kind of environment.

Professional Experience.
 Successful in meeting new operational challenges and finding solutions to meet the need
of the client/customers.
 To work for an organization of repute having a healthy work culture and utilize my
potential and positive approach to achieve Organizational and personal goals efficiently
and effectively. “To work for continuous expansion of my knowledge.”
 Knowledge of M.S Office, Freshdesk ,SQL tool,SAP and Easyecom our work-related tools.

Academic Qualification

Class School / College Board Year

B. Com Shri Ram Janki University Avadh University 2017-2021

12th Centennial IntermediateCollege UP BOARD 2015

10th Sam Lucknow Public School UP BOARD 2013

Leisure interest
 Learning about Advance Technology.
 Listening and singing music

Personal Information
 Date of Birth: 05/10/1997
 Gender: Male
 Father’s Name: Late Mr. Sanjay Gupta
 Mother's Name: Mrs. Kanchan Gupta
 National: Indian
 Marital status: Single
 Languages: English, Hindi.

Declaration
I do hereby declare that the particulars of information and facts stated here in above are true, correct
and complete to the best of my knowledge and belief.

Date:
Place: (AMAL GUPTA)