CONTINUOUS ASSESSMENT 3

DIPLOMA VOKASIONAL MALAYSIA,

PROGRAM
KOLEJ VOKASIONAL KPM
COURSE ENGLISH FOR COMMUNICATION
SEMESTER DIPLOMA SEMESTER 2
03 ORAL COMMUNICATION IN THE WORKPLACE
Demonstrate effective oral communication skills in
KEBOLEHAN / ABILITIES
groups through role play. ( A3, LD3B )

At the end of the module, the students will be able to:

 identify and correctly use vocabulary related to
specific scenarios.
OBJEKTIF MODUL /  identify appropriate dialogue used in different real-
MODULE OBJECTIVE life scenarios.
 create a simple role play based on a workplace
situation.
 collaborate and cooperate as a team to produce
the script for the role play.

NO. KOD / CODE NO. / NOSS MPU 2222 Page: 1 of 4

WAJARAN /
MARKAH PENUH MARKAH PELAJAR (%)
PEMBERATAN

30 40
NAMA PELAJAR PROGRAM:
NO. K/PENGENALAN
PENSYARAH
NO. ANGKA GILIRAN
DISEDIAKAN OLEH : DISAHKAN OLEH :

…………………………………………………….. …………………………………………..
(EN. ISKANDAR DZULKARNAIN BIN HASIN) (PN. AZIAH BINTI MOHAMAD @ BESOI)
PENYELARAS KURSUS MPU 2222 KETUA JABATAN BAHASA
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CONTINUOUS ASSESSMENT 3
ROLE PLAY

Learning Objective:
This activity is designed to demonstrate your competence (understanding) and
performance (skills) when it comes to engaging in appropriate and effective
interpersonal communication exchanges.

1. Students must work in pairs on this assignment.

2. You will be assigned the task of performing a role play according to a selected
scenario with your partner.
3. You will present a role-play in front of the class that demonstrates effective
communication and teamwork.
4. The scenario should fulfil the following criteria:
a. It must be long enough to be acted out in a 10 – 15-minute role play.
b. The scenario can take place in any workplace environment. It can
involve employers, employees, managers, staff, customers etc.
5. Choose appropriate props/ realia that would work best for your situation.
6. Students are responsible for supplying all materials needed for the role play.
7. You are not encouraged to refer to notes or index cards during the role play
session.
8. You must use language that suits the scenario (e.g. formal, semi-formal,
informal, jargon etc.) and demonstrate appropriate body language.
9. You must submit a hardcopy of your dialogue.
10. You may use the Script Template provided to draft your role play dialogue.
11. You can refer to the rubric attached for assessment criteria.

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CONTINOUS ASSESSMENT 3 – ROLE PLAY

Marks VERY WEAK WEAK FAIR GOOD VERY GOOD
(1–2) (3–4) (5–6) (7–8) ( 9 – 10 ) SCORE
Attribute

No clear evidence of Able to foster Able to foster Able to foster good High ability to foster
ability to foster good relationship and work relationship and work relationship and work good relationship and
relationships and work together with other together with other together with other work together
together effectively with group members towards group members towards group members towards effectively with other
other group members goal achievement but goal achievement with goal achievement group members towards
towards goal with limited effect and some effect(s) and goal achievement
achievement requires improvements requires minor
improvements
No clear evidence of Attempt to demonstrate Able to demonstrate in Able to demonstrate in Show clear evidence to
ability to assume in practice the ability to practice the ability to practice the ability to assume alternate roles
TEAMWORK alternate roles as a alternate roles as a assume alternate roles assume alternate roles as a group leader and a
group leader and group group leader and group as a group leader and as a group leader and a group member
members demonstrated members but with group members with group member to demonstrated in practice
in practice. limited effect and some effect(s) and achieve the same goal
requires improvements requires minor
improvements
Not able to respect and Limited respect and Able to respect and Able to well respect and Able to very well respect
accept opinion of others acceptance of others’ accept opinion of others accept opinion of others and accept opinion of
that leads to conflicts opinions in achieving in achieving group’s in achieving group’s others in achieving
group’s objectives objectives objectives group’s objectives

TOTAL SCORE / 30

CANDIDATE’S NAME AND SIGNATURE

ASSESSOR’S NAME AND SIGNATURE

REF: iCGPA RUBRIC: LEARNING OUTCOMES ASSESSMENT GUIDE

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ROLE PLAY SCRIPT TEMPLATE

SCENARIO – A dialogue between a shopkeeper and a customer buying shoes

ROLE A : Name : MUHAMMAD DANISH HAIKAL BIN Role : Shopkeeper

MOHD JAN
ROLE B : Name : MUHAMMAD IRFAN BIN ANUAR Role : Customer

Shopkeeper Can I help you?

Customer Yes please I want some bleck shoes

Shopkeeper With laces or slip-on?

Customer With laces please

Shopkeeper What size?

Customer Ten I think but would you measure my foot?

Shopkeeper Certainly! Yes it is ten. Now... how about these?

Customer Well, they feel a bit tight here Can I try a different pair of shoes?

Shopkeeper Of course. Try these.

Customer They're a better fit, but I don't like the colour Have you at them in some
other colour?
Shopkeeper Yes we do. We have white, brown, grey and red.

Customer Could I try on the white pair, please?

Shopkeeper One moment. I'll grab the white ones for you.......... There we go.

Customer Thank you... I like white better and they fit nicely- Ih take them!

Shopkeeper Certainly. Anything else?

Customer No, that's all How much are chey?

Shopkeeper it comes to $49.99. Would you like to pay by cash or card?

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Customer Card, please

Shopkeeper No problem....... Here's your receipt. Thank you and please come again.
suscomers you cogs bye
Shopkeeper Bye

MPU2222/2022