EXERCISE 1.

ANALYZE THE FOLLOWING SCENARIOS AND IDENTIFY THE COMPONENTS OF THE COMMUNICATION
PROCESS

1. Danielle is a student leader who is assigned by the Director of Student Affairs to encourage the student body to
actively participate in the extra-curricular activities. She prepares a PowerPoint presentation and meets the
students through MS Teams meeting. At the meeting, she presents the benefits of participating in the extra-
curricular activities and invites them to volunteer or join a campus organization. During the meeting, some
students asked for the list of the campus organizations and the steps to join an organization. Danielle directs
them to the university website containing the campus organizations and details about these organizations.

Answer: In this scenario, Danielle is the sender. The message is her thoughts in presenting the benefits of
participating in the extra-curricular activities and to invite them to volunteer or join a campus organization.
The encoding is when she already said the benefits of participating in the extra-curricular activities and invited
the students to volunteer or join a campus organization. The channel is MS Teams meeting, where they meet
virtually. The receivers are the students. The decoding is when the students thought about the different
campus organizations and the steps on how to join. The feedback is when they already asked Danielle for the
list of the campus organizations and the steps to join an organization. The context is their devices’
microphone.

2. You are a manager at a local fast food restaurant. A customer recently contacted you via email to tell you that
they found a piece of plastic in a hamburger. They are not happy about it and are threatening to sue. Through an
email, you apologize to the customer and offers a free meal in your restaurant.

Answer: The sender here is the customer. The message is when they want to complain and sue the restaurant
after they found a piece of plastic in their hamburger. The encoding is when they contacted me, the manager,
and told me that they found a piece of plastic in a hamburger and threatened me to sue the restaurant. The
channel is via email. The receiver is me, the manager. The decoding is when I thought about apologizing and
offering them a free meal. The feedback is when I emailed them to apologize and offered them a free meal.
The context is writing through email.

3. A radio announcer announces the cancellation of classes because of a typhoon. In a few minutes, a school
principal who hears the news through a radio in her car sends a text message to the announcer to confirm the
news.

Answer: The sender is the radio announcer. The message is he/she needs to announce the cancellation of
classes. The encoding is when he/she announced in the radio that classes will be cancelled because of the
typhoon. The channel is radio. The receiver is the principal. The decoding is when she felt the need to confirm
what he/she heard in the radio. The feedback is when she sent a text message to the announcer to confirm
the news. The context is text messaging.
EXERCISE 2. Classify the model of communication being illustrated in the following scenarios.

1. A journalist writes a news article that is published in a newspaper.

Answer: Transmission Model. The journalist only focuses on the message and not expecting any replies or feedbacks.

2. In a televised press conference, the Secretary of the Department of Health reminds the public to strictly implement
the health protocols because of the increasing number of Delta variant victims.

Answer: Transaction Model.

3. John and his classmate are arguing about an assignment over the telephone.

Answer: Interaction Model. John and his classmates alternate positions as sender and receiver.

4. A webinar organizer sends an invitation to a teacher via email. The email asks for an immediate response as the slots
are limited. The next day, the teacher responds and confirms her attendance.

Answer: Transaction Model

5. A disc jockey in the radio studio requests for donations for the fire victims and advises the listeners to send their
donation to an organization.

Answer: Transmission Model

6. A class of 40 are attending a virtual class where the teacher gives a lecture, invites questions from students, and
answers the students’ questions.

Answer: Interaction Model

7. A researcher interviews a group of students about their experiences with online learning. She raises a question which
the students answer.

Answer: Transaction Model

8. A teenager writes a message on the sand in a beach.

Answer: Transmission Model

9. A writer sends her message about the society through a novel.

Answer: Transmission Model

10. A vlog that is pre-recorded and is published the day after the taping and a subscriber reacted the following day.

Answer: Interaction Model

EXERCISE 3. Tell what kind of barrier exists in the following scenario.

1. Hearing problems

Answer: Verbal Barrier

2. Use of clichés

Answer: Physiological Barrier

3. Very hot room temperature

Answer: Physical Barrier

4. Use of colloquial words

Answer: Cultural Barrier

5. Anger of the listener against the speaker

Answer: Psychological Barrier