ST.

AUGUSTINE UNIVERSITY OF TANZANIA

JORDAN UNIVERSITY COLLEGE
LIBRARY UNITS

RAHMA MOHAMED/DRAIM/0008/2018

FIELD PRACTICAL ATTACHMENT TRAINING REPORT

CONDUCTED IN TANZANIA REVENUE AUTHORITY IN
MOROGORO MUNICIPAL

SUPERVISOR
MR. MWINAMI N.

THESIS SUBMITED IN PARTIAL FULFILMENT OF REQUIREMENTS

FOR DIPLOMA IN RECORDS, ARCHIVES AND INFORMATION
MANAGEMENT

Morogoro, 2019
DECLARATION

I,MOHAMED RAHMA hereby declare to the Jordan university college (JUCO)

that this report is my work so anything wrong appeared on it I will be
responsible and accountable and this report has not yet submitted to any other
institute, college or university for any academic award or otherwise.

……………………….. …………….. ………………

Student Name Signature Date

Diploma in………………………………………………………….

The above declaration is confirmed

……………………... ……………….. ………………

Supervisor Name Signature Date
 ACKNOWLEDGMENTS
I wish to thank the almighty God, merciful and compassionate for his grace who
gave me good health since I started this study up now; I believe that without him
I could not complete my Field practical.
 LIST OF ABBREVIATIONS

TRA TANZANIA REVENUE AUTHORITY

VAT VALUE ADDED TAX

TIN TAXPAYER IDENTIFICATION NUMBER

JUCO JORDAN UNIVERSITY COLLEGE

 EXECUTIVE SUMMARY
This work part provides a summary of report by highlighting activities
performed during the course of my field practice held at Tanzania Revenue
Authority for the period of six weeks. This field practical training was
conducted in Record Center, Registry department and other department in
TRA.
The discussion begins with an introduction part of the report comprises of the
historical back ground of TRA, statement of vision, mission and core value,
function as well as organization structure of the TRA.
The main part of this report explains all activities under taken during the field
work and lesson gained. The activities clarify were performed in three
department; Record center, Registry and Benefit department.
Some of activities were To dispatch benefit file, to control the movement of
file, to prepare the file for appraising process, to put file to custody as benefit
file member, to arrange closed file as subject file to the shelves by number as
the numerical system, to give number as to rename the file, registered
member and so on. Also this report express challenge faced during my
practical train.
Furthermore, this report includes the conclusion and recommendation.
Conclusion involves the end of my report and exposes the feature of general
report. Recommendation, also recommendation part includes how to
overcome some problem, important advise for improve the service in part of
host institution to the student, more the vision of student for produce
competent and experienced student when he/ she completed field practical.
 CHAPTER ONE
INTRODUCTION AND BACKGROUND

1.0 INTRODUCTION
This field practical training conducted in Tanzania Revenue Authority in
Morogoro Municipal located at old Dar es Salaam road. Basing to the knowledge,
the field practical done under the department of Records Management, also the
report seek to present the overall structure of Tanzania Revenue Authority in
Morogoro. This will give the very development right from the Organization
background, mission and vision and touching the core values among others, this
will help in building awareness among the readers of this report of what the
Tanzania revenue authority are its functions, activities and its proper organizational
structure. At the end the report will provide the conclusions and recommendations.

1.1 BACKGROUND OF THE ORGANIZATION

The Tanzania Revenue Authority (TRA) is a government agency of Tanzania,
charged with the responsibility of managing the assessment, collection and account
ing of all central government revenue. It is a semi-autonomous body that operates
in conjunction with the Ministry of Finance and Economic Affairs. The
current chairperson of the TRA is Prof. F.M. Luoga. Head Offices of the TRA are
located in Dar es Salaam.

The TRA was established by Act of Parliament Not. 11 of 1995, and it started its
operations on 1 July 1996. In carrying out its statutory functions, TRA is regulated
by law, and is responsible for administering impartially various taxes of the Central
Government.
1.2 MAJOR DEPARTMENTS
The organization is divided into seven major departments, each headed by a
commissioner:
1. Customs and Border Control Department
2. Domestic Taxes Department
3. Intelligence and Strategic Operations Department
4. Investigations and Enforcement Department
5. Strategy, Innovation and Risk Management Department
6. Corporate Support Services Department
7. Legal Services and Board Coordination Department

In addition to the seven major departments, the Authority has the following four
other departments to harmonize operations and efficiency.

 Transformation and Leadership Office

 Tanzania School of Revenue Administration
 Internal Audit Department
 Marketing and Communication Department.

To increase tax compliance percentages and encourage more people to file their
taxes, the Tanzania Revenue Authority has an elaborate online portal that allows
citizens to log in and either file tax returns, check their penalties or apply for a
certificate of tax compliance. This is in line with the Tanzanian government's
efforts to automate service delivery through the e-Citizen initiative and avoid long,
inconvenient physical queues.
1.3 CORE FUNCTIONS OF THE AUTHORITY

i) To assess, collect and account for all revenues in accordance with the written
laws and the specified provisions of the written laws
ii) To advise on matters relating to the administration of, and collection of
revenue under the written laws or the specified provisions of the written
laws
iii) To perform such other functions in relation to revenue as the Minister may
direct

1.4 VISION, MISION AND CORE VALUE

1.4.0 Vision
A Globally Trusted Revenue Agency Facilitating Tax and Customs Compliance

1.4.1 Mission
Building Trust through Facilitation so as to foster Compliance with Tax and
Customs Legislation

1.4.2 Values
Trustworthy, Ethical, Competent, Helpful
 1.5 ORGANIZATION STRUCTURE

COMMISSIONER

DEPUTY COMMISIONER

TAX OFFICE DIRECTORATES

DEPARTMENT OF LEGAL DEPARTMENT OF

CONSULTANCY CONSULTANCY ON PRESS AND
PUBLIC RELATIONS

SUPPORT SERVICE UNITS MAIN SERVICE UNITS ADVISORY SERVICE UNITS

 CHAPTER TWO
ACTIVITIES UNDERTAKEN DURING FIELD PRACTICAL
TRAINING
2.0 INTRODUCTION
During the practical training I performed a number of tasks and I was assigned
duties related to record management. Most of the tasks I performed where practical
and they made me understand more about reasons and modules that I have learned
in class. The following is the activities that have done during my field practical.

2.1 ACTIVITIES UNDERTAKEN DURING FPT

To open new file for a new customer
Every new customer must have his/ her own TRA files with important
customer particulars and specifications. The process done under the department
of records, by doing so here it’s where I learnt different criteria that considered
when open new file for a customer.

Arrangement of the files

The arrangement of the file it is important thing in to the record center as when
the file needed it will be simple to find it or to access it as here the arrangement
which is used as by number or in other name called numerical system.

Controlling and managing the movement of files

Here is where the records manager determines the received files and sends it to
their respective either offices or positions and after manages the movement of
those files by shelving them to their positions. The process helped me to know
the directions of the files in the record office.
To create the capital gain files
To know the advantages of capital gain in person or individual file because it
mainly shows the evidence especially when estimations needed for a customer
or when customer complains.
Shelving files using Tin number
To well understand the criteria used to arrange document in the shelves and
which suitable methods can be applied when arranging the file in the shelves
using the Tin number of a customer files.
 CHAPTER THREE
LESSONS, EXPERIENCE AND SKILLS
3.0 INTRODUCTION
This chapter seeks to present the skills and a proficiency gained in carrying out
given tasks or techniques learned in the field. Experiences are the areas of
knowledge accumulated in the field, like working with other. Experiences are the
areas of knowledge accumulated in the field on theory taught in class that lead me
to integrate class knowledge into work practice, like experience in handling
customers. Lessons indicate areas of learning out of exposure, a discovery out of
knowledge previously gained.

3.1 SKILLS
In managing public sectors records much more skills needed so that to make sure
the record of customer remains safe. In my field practical training I used different
skills that I learned in class so that to accomplish a give tasks. As we understand
field it’s where we applies our knowledge that we learn in classes, some of tasks
seems to be new according to the nature of the organization, the lead to the use of
different techniques such techniques is to make sure that I ask the supervisor on
how to perform I given activity and to cooperate with other workers so to make
sure work is conducted smoothly with no human errors.

3.2 LESSONS GAINED

In my field practical training I gained different kinds of lessons that in one way
thought me how to live and work with different worker of different age and
different experiences and knowledge, take a case of records department of TRA
Morogoro I learnt there its punctuality, cooperation, behaving, and smartness.
These all made me too well perform my duties and to well finish my field practical
training.

3.3 EXPERIENCE
In my field practical training I experienced the best moment of working with others
rather than myself, sharing ideas and working as a group made easier to me to
transform the theories into a practical. Field practical training therefore contribute
more with the full of experience to work in different environment if whether in
cyber or manual environments. In that matter what I can say is that field practical
training made me too well equipped to compete with others in the process of
looking for the job.
 CHAPTER FOUR
CHALLENGES AND KNOWLEGDE GAPS

4.0 INTRODUCTION

This chapter seeks to provide the challenges, limitations and knowledge gapes that
happened or faced during my field practical training also the chapter will discuss in
brief each of the challenges and limitations seen during my field practical training.

4.1 CHALLENGES FACED

In my field practical training I faced number of challenges; as outlined below

 Every day the number of lost files increasing and some of it disappears total

 Misplacement of customers record files

 Shortage of shelves and cabinet for storing customer’s record files.

 Outdate system of keeping records still using paper based

 Poor supervising from the supervisors

4.2 KNOWLEDGE GAP

During my filed practical training I used to make comparison between the various
of what I learnt at the university and what the real situation is at the field(working
place)the fieldworker has been assigned to different tasks which were very
interesting and challenging during its execution which some of them I mentioned
from the above, what I observe or experience is that there is gap between the
theory and the practice although it is not that very much big since the thing that has
been taught in the class is not that to the extent exactly to what student has been
performing practically.
 CHAPTER FIVE

CONCLUSION AND RECCOMENDATION

5.0 CONCLUSION
The government of Tanzania like any other government in the world is
experiencing exponential growth and replication of records from paper to
electronic. However, the management of the records no longer falls strictly to a
record management unit or an administrative support staff. Therefore, it is essential 
for governmental agencies to develop sound records management programs that
are grounded in thoughtful and effective policies and procedures that inform

5.1 RECOMMENDATIONS
5.1.0 Policies and Procedures
To effectively manage records and information, governmental agencies should
develop, implement, and maintain a codified set of records management policies
and procedures. This is especially important in the current milieu where agency
personnel must no longer manage just paper based records, but the proliferation of
records in electronic form in conjunction with paper, microform, and other
formats. Quality policies and procedures should include the following:
 Records retention schedules
 Organizational charts.
 Business process flowcharts
 Classification procedures
 Records storage procedures
 Backup procedures
 System documentation
  Disaster prevention and recovery procedures

Policies and procedures should not be static; they should be distributed to all
personnel and agency personnel been trained in their usage. Further and procedures
should be reviewed on a routine basis, yearly at a minimum, to make certain that
they are effective.

5.1.1 Training in Records Management

In the past, the responsibilities of records management have fallen upon a
professional records management unit, a central files unit, and/or administrative or
secretarial staff of a government agency. Gone are the days when an administrative
support staff would type, file, and eventually transfer records to some form of
longer term storage or destroy the record through appropriate means. Now the vast
majority of government agency personnel have computers on their desktop where
they are creating, receiving, and storing records on a daily basis, from documents
that need to be printed out and signed to e-mails. Now governmental agencies are
in the process of deploying electronic records management systems where the
records creator will be intimately involved in the records management process
from the start. Without the appropriate training, these electronic records
management systems will suffer from the “garbage in- garbage out” syndrome.
Agency personnel will need to be trained not only in the basics of records
management, but also in the ability to categorize documents.
 REFERENCES
Jennings L (1989) Secretarial and General Office Procedures, Aldeshort Gower:
London.

John Harrison (1993) Practical Office Procedures, Publisher ICSA: London

Sharon B, and Nelda S, (2007) Office Procedures for the 21 st Century (Seventh
Edition), Publishers ICSA: London

 Tanzania Revenue Authority Guide book " TanzaniaInvest. 26 March 2017.

Retrieved 10 October 2019

"Taxpayers-Charter, Revised (8th Edition)" (PDF). Tanzania Revenue Authority.

July 2017. Retrieved 10 October 2019