JOB DESCRIPTION: MANAGER/SR MANAGER- CLIENT ENGAGEMENT AND DELIVERY

Company Brief:

Headquartered in Mumbai, Retail Scan (www.retail-scan.com) is India’s largest home grown,

full service, customised retail solution company. It specializes in extracting significant value
from the point of sale that have a direct impact on the sales and profitability of its clients.

Retail Scan is a preferred partner for the top 15 FMCG companies of the country, including HUL,
Reckitt Benckiser, Godrej Consumer, Tata Consumer, ITC, Marico, Abbott Nutrition, Himalaya,
Johnson & Johnson and a lot more. All these clients are on our roster for last 7 plus years. The
company is expected to commence its international operations by the end of 2022.

Today, Retail Scan’s business portfolio include a wide array of service offerings. Customised
Retail Audit on both physical and offshore model, Retail Loyalty Program management of large
FMCG companies through direct incentive payout, Customised Price Tracking Studies for all
leading product categories, Actionable Competition Intelligence gathering, Tailored tertiary
offtake studies for new market entrants or for new product launches by existing players,
Guided distribution studies for companies wanting to scale up retail reach, are some of the
flagship offerings of the company.

Having a footprint across 900 plus towns across India, Retail Scan today, has a direct connect
with top 2 lakh retail stores across India. The company is planning to introduce a few products
in the market within next 2 years, that may well redefine the way FMCG companies engage
with their traditional trade and SAMT retail environment in future.

The company is aggressively getting ready for transition into the next phase of growth and is
looking for experienced and dynamic professionals, who are excited at the opportunity of being
part of an open and empowered work culture where new and creative ideas are not only
encouraged, but well rewarded as well.

Retail Scan Mgt Services Pvt. Ltd. Confidential Doc Ref No. RS/JD/CSM/0722/265 1
JOB DESCRIPTION: MANAGER/SR MANAGER- CLIENT ENGAGEMENT AND DELIVERY

JOB DESCRIPTION:
1. To achieve monthly, quarterly & yearly business plan for accounts handled.
2. Effectively interface between the client and internal project management and MIS teams to
ensure timely and accurate service delivery in terms of monthly reports, project updates
etc.
3. Coordinate with National Field Head and National Program Manager to ensure data quality.
4. New client acquisition, Up-selling and Cross-selling to existing clients. Work closely with
Field and Project Mgt Team (PMT) to create commercial proposals for new clients. Ensure
project profitability
5. High level of client engagement on a regular basis. Both physical and online.
6. Find a story in the data and effectively communicate the story to clients.
7. Act as the primary point of contact for all client queries and storyboarding. Defend data and
data trends. Handle specific business questions.
8. To bridge gaps between client expectations and service delivery team, understand client
requirements and create SOP for smooth project delivery.
9. To be responsible for client retention, per client revenue increase & renewals
10. To be able to generate and qualify leads and arrange business meetings with prospective
clients.
11. Timely billing of clients. Follow-up for timely PO generation from clients.
12. To set up and deliver sales presentations for prospective clients.
13. To ensure systematic follow-up with the client organizations to take the sales pitch to time-
bound closure.
14. Work with the team (Client Service Executive) to create and maintain a healthy pipeline of
prospect and suspect. Review the pipeline every week and move things forward.

CANDIDATE PROFILE:

1. Excellent verbal and written communication skills in English. Pleasing personality.

2. A passion for playing with data, data mining and unearthing actionable insights from
data. An eye for detail.
3. Good understanding of FMCG market and the various nuances within each company.
E.g. KRAs of a trade marketing team, sales team, marketing and brand team etc.
4. High level of proficiency in MS office tools like Excel and Power Point. Should have
proven experience in handling and analysing high volume of data and creating client
presentations.
5. Good business negotiation skills
6. Good inter-personal skills. Good Listening Skills.
7. Ability to handle multiple responsibilities concurrently and deliver under deadlines.

Retail Scan Mgt Services Pvt. Ltd. Confidential Doc Ref No. RS/JD/CSM/0722/265 2
JOB DESCRIPTION: MANAGER/SR MANAGER- CLIENT ENGAGEMENT AND DELIVERY

8. Ability to adapt to changing priorities within a fast- paced business environment.

9. Ability to think creatively and out-of-the box.
10. Quick Learner

QUALIFICATON AND EXPERIENCE:

1. 6-8 years’ BD or Client Service experience in B2B space (post PG qualification).
Candidates from retail market research, pure service organisations, or FMCG focused
consulting companies will be preferred.
2. MBA from a good business school with preferably graduation in any technical stream.
3. Good academic track record with no breaks in studies.

BASE LOACTION:

Mumbai Head Office.

SPAN OF CONTROL:

Team of 2 Client Service Executives

Retail Scan Mgt Services Pvt. Ltd. Confidential Doc Ref No. RS/JD/CSM/0722/265 3