arate Kealedge Article Series 3 FW v6.0 and newer: Manual Modem Firmware Update Content Series 3 FW v6.0 and newer: Manual Modem Firmware Update Products Supported: Any Series 3 Cradlepoint router or modem. Click here to identify your router. Firmware required: 6.0.x or newer. For assistance with updating router frmware, refer to this article, NOTE: LPS firmware is stored locally on the Modem, uniike the LP4 firmware that is stored on the Cradlepoint router. For more information on LP4 firmware, click here, Quick Links ‘Summary ‘Manual Modem Firmware Uparade ‘Troubleshooting Related Articles, Summary Upgrading the modem firmware regularly is important to keep a secure and reliable internet connection. This can be done manually or thtough ECM, this document focuses on manual upgrade. Please note: ‘+ This only upgrades the modem firmware. To upgrade the router firmware, click here. + During the upgrade process, the modem will restart: the router wil go offine fora few minutes if this modem is its primary WAN connection. ‘+ MC400-LP6 series of modem modules can store multiple frmware versions, distinct for each carrier. When updating this modem, each carrier's frrmware will need to be updated Individually. ll other Cradlepoint modems run only a single firmware version, so loading a diferent frmware image (for another carrer, for example) will overwrite the previous firmware, Configuration Configuration Difficulty: Beginner + Step 4: Log into the Customer Connect Portal ‘+ Stop 2: Click the Menu button at the top right to expand the Settings drop-down list. CustomerConnect hip knowedgobase.cralepsint.comiarticlos'Supparthv6-Cradepoir. Manual-M adem. Firmware-Updatap 1arate Kealedge Article ‘+ Step 3: Click MY SUPPORT to further expand the menu, then select FIRMWARE DOWNLOADS. Dred SERVICES AND APPLICATIONS NAc} DO ea Eaten UUs Piast Tend Ween Ete icmccd Tel gecia Creag as Ua eee ‘+ Step 4: Within the Select Router box, click the drop-down arrow, then select your router model cradlepoimt Sees CustomerConnect * RMWARE DOWNLOADS + Stop 5: Scroll dawn to the MODEM FIRMWARE section, then dawnload and save (do not open) the appropriate Modem Carrir firmware to your computer. + Step 6: Log into the router admin page (cick here for help logging in) and navigate to System. > System Control > Modem Firmware. hip knowedgobase.cralepsint.comiarticlos'Supparthv6-Cradepoir. Manual-M adem. Firmware-Updatap aie‘aran0%6 Kewledge Article Peer ay Enterprise Cloud Manager Device Alerts Rees Akeni ay end Se Pee Dene eee) See) ‘+ Stop 7: Choose the appropriate modem from the Select Modem drop-down Ist, then click the File button Mle Modem Firmware Upgrade / Change Carrier Installed Firmware are (6.05.5800_ATT.A, Upto date ‘ (5 cheer | Fu6 + Step 8: Click Select Firmware File o locate the fle that was downloaded during step 5, then click Begin Firmware Update. + The router UI will provide the progress updates for every step. This process will take several minutes. + Note: the router will need fo reboot to finish applying the modem firmware update. hip knowedgobase.cralepsint.comiarticlos!Supparthv6-Cradepoir. Manual-M adem. Firmware-Updataparate Open as PDF Koowedge Article Manual Firmware Upload eo Caution: Updating the frmuare can permanently damage your modem. This upgrade process wil take several minutes. Do nct unplug the modem from the router, and do not Unplug your router from the crovded poner supply dunng this process. Begin Firmvare Uparade ‘+ Stop 9: Verify the firmware was upgraded successilly by following step 6 and verifying the Current Package Version has been updated Troubleshooting + the router displays a Header Mismatch or Validation error, please verify thatthe firmware file matches the modem module, LP2 and LP3 firmwares can be used only on European modems, hile LP and LE frmwares apply only to the MC200 series modules. + the router displays an error indicating that an upgrade process is already running, tis likely ithas not yet finished or had to abort an earlier modem of router update. Walt for any updates. to finish, oF, there aren't any running, reboot the router and try again. Related Articles/Links + Series 3 FW v6.0 or newer: Automatic Modem Firmware Uparade + Series 3 FW v6.0 of newer: Mulli-Carrier Software Defined-Radio (Carrier Switchin« ‘+ Modem Firmware Uparade Through ECM + Series 3 FW v6.2 and newer: LP4 Modem Firmware Management + Cradlepoint KnowledgeBase Published Date: 4/18/2016 hip knowedgobase.cralepsint.comiarticlos!Supparthv6-Cradepoir. Manual-M adem. Firmware-Updatap