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POLICY TITLE:

HEARING AID SERVICING &

AFTER CARE POLICY

IMPLEMENTING GROUP / DEPARTMENT:

SALES & MARKETING

EFFECTIVITY DATE: ISSUE #: 01
ATC HEARING REVISION #: 0
FEB.25, 2021

RATIONALE:

Deciding to buy a hearing aid from ATC Hearing is the beginning rather than the end of the
patient’s relationship with us. When patient first receive their hearing aid he will need to
gradually build up the amount of time to wear them. This is where help and advice is essential.

DEFINITION OF TERMS:

HEARING AID SERVICE - support or advice given to patient upon purchase of hearing aid and is
still covered by warranty.

AFTER CARE SERVICE - support or advice given to patient after the warranty period.

GUIDELINES:

1. Hearing Aid Service:

 After two (2) weeks from purchase date, our Audiologist will call the patient to
assess the performance of hearing aid;

 Hearing aid under warranty period is entitled to a CLEANING and PROGRAMMING

service anytime during the warranty period. This is FREE of charge if patient will visit
any of our clinics. He may also opt to send his hearing aid to any of our clinic at his
expense. In case that the patient prefers to be visited at home for the hearing aid
servicing, we will be charging the patient a home service fee of Php 1,500.00;
  Cleaning and checking of hearing aids include:
 A test of all hearing components for functioning
 A basic cleaning of each hearing aid
 Check for proper fit of hearing aid
 Review of patient’s wearing schedule and listening experience
 Installation of a fresh hearing aid battery (battery is on patient expense)

NOTE: Request for accessories and/or replacement of accessories such as domes,

receivers, etc. will be at the expense of the patient.

2. Hearing Aid under warranty:

 Hearing aid is covered under a one (1) year warranty from date of purchased. We
will repair or replace the hearing aid under warranty, at our option. Replacement
unit can be a refurbished unit as provided by Beltone.

 The defective unit under warranty will be placed under assessment and check up by
our Audiologist prior to a decision to repair or replacement.

 Defective hearing aid due to misuse, broken or has water ingress is not eligible for
replacement. Please refer to our Warranty Policy.

3. After Care Service

 Checking of hearing aid device is FREE.

 All Beltone patients are eligible for an annual hearing test. Hearing continues to
change, even after wearing hearing aids. This is why we offer a lifetime annual
hearing test to endure that the hearing aids are kept up to date for the patient.

NOTE: In the event the patient wishes to have a printed hearing test result or
certificate, the patient will be charged the service fee of a regular hearing test.

 All Beltone hearing aids shall be eligible for a lifetime basic cleaning of hearing aid at
no charge. This will include:

 Removal of sweat stains or moisture, excessive earwax, corrosion, etc.

 Replacement of battery and/or accessories like receiver, dome, etc. Cost of
accessory to be shouldered by patient).
 If the hearing aid is found to require a THOROUGH cleaning, then patient will need
to leave the device with the Audiologist for a TAT period of 7 to 10 days and the cost
of such THOROUGH cleaning will be Php 600.00 per device. Replacement of any
accessory including housing will be shouldered by the patient.

4. Hearing Aid Loaner Device

 Patients who have acquired a premium to high-end hearing aid models such as Bold,
Ally, Boost Plus, Boost Max, Trust and Amaze will be eligible for a loaner unit.

 We will provide a hearing aid loaner unit for a period of 15 days to patients whose
hearing aid is under repair, subject to the following terms and conditions:

Hearing Aid Model Charge

Boost Plus, Boost Max, Trust and Amaze FREE

Ally & Bold P3,000.00 Deposit (refundable) per unit
Origin & Turn NA

NOTE: TURN 385/395 hearing aid model will be our loaner unit for all hearing aid
models except for Origin & Turn.

5. Hearing Aid Loaner Agreement

Patient eligible for a loaner shall be responsible for safety and good order of the loaner
while it is in their possession.

 Patient must sign the HA Loaner Agreement Form.

 For Premium HA: NO SIGNED HA LOANER AGREEMENT, NO LOANER UNIT.

 For Ally & BOLD: NO SIGNED HA LOANER AGREEMENT & NO DEPOSIT, NO LOANER UNIT.

 Audiologist must send a copy of the signed HA Loaner Agreement Form and the
technical report to Inventory.

 Inventory will release the loaner unit to the Audiologist. Audiologist will then send
the defective hearing aid to head office.
 When the loaner unit is returned by the patient, it must be checked thoroughly by
the Audiologist prior to its return and before releasing the repaired/replaced hearing
aid. For Ally & Bold, deposit will be refunded to the patient after deducting the
payment for the repair/replacement cost and upon return of the loaner unit.