AJAYANATH THAYYIL P M P ®

Project Management - PMP | Accomplished IT & Service Delivery Professional

Result-oriented Senior professional, with over 13 years of rich & extensive multi-functional experience in Project
Management executing full life-cycle in a corporate ICT environment, managing IT Service and Delivery in Telecom
domain; Trusted Leader, respected for leading successful change in Transition and building credibility with executive
teams & staff

ajayanath.thayyil@gmail.com +91- 9605-01-5013 www.linkedin.com/in/ajaya-nath-5a865524/

Targeting senior level assignments in Project Management - PMO, Service Delivery Management & Project Revenue Management
Location Preference: Bangalore
TECHNICAL SKILLS
CORE SKILLS
Project Management - PMO MS Project & JIRA
Delivery / Governance / Resource Management Etisalat Remedy System
Global Service Management
People Management & Leadership Excel Macro Reporting
Risk and Issue Management MS Office 365
Business Development & Transformation
Revenue Management / Time & Effort Estimation
Client Interaction-Client Relationship Management
Stakeholder Management

CAREER TIMELINE EDUCATION

2009 - 2021 Since 2021 M. Sc. in Project Management, from
University of West of Scotland, UK in 2022
Regional Technologies B. Tech. Engineering in Electronics &
Etisalat, Dubai & Engineering Services, Communication, from Calicut University
Doha, Qatar in 2007

PROFILE SUMMARY
Achievement-driven and High-Performance Leader, with success in transforming business through innovative delivery procedures, Transition &
Project Management Strategies; Experienced in delivering large scale Digital Transformation Programs creating business growth to Fortune 500
clients across geographies. Providing thought leadership and contributing to customer’s success by helping them to succeed in their business
Excellence in managing end-to-end delivery / program / project planning & implementation from scope management, to activity
sequencing, effort & cost estimation, pre sales activities, risk analysis to quality management in line with the guidelines & norms
Customer Centric Professional; efficient in interacting with clients for following up on unresolved issues; effective in ensuring high-quality
customer experience, enriching customer satisfaction while adhering to the work processes & SLAs
An Ardent Leader; Coaching and supporting teams to embrace agility as a practice and mindset which results in quality product delivery
and continuous improvement
Partnering with senior executives for evolving IT strategy, driving change, building product / services roadmap, infusing new ideas, and
implementing technologies improving business efficiency
Forward thinking person who is strong team leader; competencies in achieving both corporate & personal goals in diverse cultures with strong
communication, interpersonal, negotiation, analytical & problem-solving skills. Strong account governance and representation in client reviews
Comprehensive exposure in delivering multiple projects in the outsourcing space entailing transition, delivery management with competent cross-
functional skills and ensuring quality deliverables under pressure & tight deadlines; successfully managed diverse projects with defined SLAs & KPIs
Capability of managing / coordinating large number of key clients for the organization; People Management, team performance governance
and delivery governance for large teams
Strategist & implementer with expertise in managing multiple project delivery frameworks & new systems implementation and for
change management related activities within the specified time & cost parameters
Rich exposure in alternative methods to accomplish conversations in shorter timeframes, and instrumental in driving pivotal strategy ensuring
efficient CP Margins/Revenue Share amongst domains
 CERTIFICATIONS & TRAININGS

Certified Scrum Master Etisalat CRS System Excel Advanced Course

PMP (ID: 3251857)
(ID:1442012) Training Training

PROFESSIONAL EXPERIENCE
Since Dec’21 with Regional Technologies & Engineering Services, Doha, Qatar as Project Manager
Key Result Areas:
Leading end-to-end project management functions for ICT domain including project planning, delivery, client interaction, troubleshooting,
managing project operational parameters and people management
Conducting technical engagement with client to generate proactive innovations and transformation initiatives resulting in a positive client
experience, client risk management as well as revenue opportunities
Spearheading technical team of 35 resources in an onsite-offshore global delivery model with overall accountability for service delivery
Ensuring enterprise resources are utilized in the most efficient manner
Performing risk assessment and mitigation across all projects
Determining the necessary equipment, material needed and ensuring supplies and equipment are ordered and delivered according to schedule
Ensuring compliance with safety regulations defined by company and closely working with subcontractors, engineers and key team members
Monitoring Delivery Ops-Revenue generation process & handing over services to the steady state support
Managing technical delivery teams across multiple programs / projects covering various client initiatives, meeting client expectations and
contractual commitments consistently
Coordinating with principals to drive deployment of several Six Sigma projects and process improvement strategy & methodology, ensuring
maximum operational efficiency
Supporting implementation of process improvements or technology enhancements, ultimately facilitating change management throughout org.
Developing & maintaining service oriented relationships with internal & external client partners
Executing the Revenue Management roadmap while ensuring that the stated goals & key metrics are met

PREVIOUS EXPERIENCE
Apr’14 – Apr’21 with Regional Telecom Consult Service, Dubai as Senior Engineer – PMO, Client: MSA Etisalat, Dubai
Significant Highlights:
Successfully spearheaded teams of up to 14 members when multiple units were assigned to the same project to ensure team actions
remain in synergy
Led project planning activity to complete Telecom Audit process of Etisalat projects across UAE and performed quality control on the project
throughout development to maintain the installation standards expected
Acknowledged for assisting in the definition of Etisalat project scope and objectives, involving all relevant stakeholders and ensured technical
feasibility
Recognized for actively conducted training and workshops to increase knowledge of Telecom Hardware and Quality Audit process
Detected defects and installation issues, advised contractors and maintenance departments, and performed corrective measures
Applied strategies to improve quality of work produced at all stages of Telecom infrastructure development
Identified and solved project issues and ensured compliance with all codes and safety regulations
Jan’09 – Apr’14 with Etisalat, Dubai, UAE as Telecom Operations & Maintenance Engineer
Significant Highlights:
Acknowledged for successfully delivering projects including 5G Installation and Optimization for the First time in MENA region, Optimization and
Installation of Network coverage for Dubai Metro, Small cell sites installation of Dubai EXPO 2020, Coastal Radio System project for UAE Federal
Government & Etisalat Modernization Project
Performed site acceptance test for public WI-FI, IBS networks, SRC solution and Tetra networks also performed RF network optimization using
Swiss call RF drive test device for Telecom Regulatory Authority UAE
Worked with the Transmission, Planning & RF teams to clear the alarms and DG & Commercial Power Team in case of power failure
Conducted and coordinated in preventive maintenance of entire Mobile Network in Dubai Region and resolved quality issues of GSM, UMTS and
LTE networks inside Dubai Metro

PERSONAL DETAILS
Date of Birth: 3rd February 1985 | Languages Known: English, Malayalam, Hindi & Tamil | Passport Details: R 8077649
Address: Bangalore – 56 0063