Phone: +252907691244

Enumerator Email: engsaidlaafa@Gmail.com

Address: Hodon Street, Garowe.
SAID ABDI MOHAMED

Objective
4+years working in Customer Service, Proficient in data collection. Excellent customer service and
help desk skills Proven ability to manage multiple projects and working well under pressure
Recognized for exceptional organizational skill Excellent interpersonal skills, initiative, attention to
detail, and follow-through skill Excellent communication.

Skills

• Data collection (Kobo Collect, ODK)

• Data Sorting and Cleaning
• Survey Administration
• Presentation Deliveries and Reporting
• REDCAP Tracking System
• Statistical Models
• Statistical Work
• Management
• Organizing.

Work Experience
Enumerator
Kaalo Aid and Development - Jan 2021 – Sep 2022
Responsibilities:
• Kept daily payroll attendance of enumerators.
• Helped enumerators with daily problems and hand-held computers.
• Took a survey from the recipient.
• Provided superior customer service to our client on inbound phone calls & directed to
appropriate staff.
• Identified, researched, and resolved customer issues using proprietary company software.
• Retrieved customers record and conducted credit card verification through merchants.
• Operated help desk support using Aleph System software.
 Enumerator
Norwegian Charge Aid - March 2020 – May 2021
Responsibilities:
• Interprets maps of duty locations.
• Makes daily plans for assigned work.
• Responsible for Daily completion of interview forms, time sheet, mileage log.
• Responsible for Daily meetings with crew leader to hand in completed work.
• Maintains confidentiality of personal protected information.
• Gains trust and explain process to persons being interviewed.
• Follows up at locations where message was left.

Education

Date Institution Degree /certificate

April/2022 Somali Professional
Academy
March/2022 Pure Training college
Sep /2017 - Appr 2021 East Africa university
Diploma in water sanitation &
hygiene
Certificate of project
management
B.S of Civil Engineering

2013-2017 Nawawi secondary school Bosaso GCSE

Other Abilities
★★★★★ Strong Critical Thinking Skills
★★★★★ Circuit Design
★★★★★ Complex Problems Solving
★★★★★ Knowledge of Technical Diagrams
★★★★★ Decision Making Skills
★★★★★ Having ability to adapt different environment
★★★☆☆ Good Oral and Communication skills

Languages
★★★★★ Somali (Native)
★★★★☆ English (Excellent in Written and Spoken)
★★☆☆☆ Arabic (Able to understand)
References:
Name: Mr. ismat Ali Mohamed
Organization: Norwegian Charge Aid ( NCA )
Title: Finance and Admin Manager
Telephone: +25290-7794389

Name: Mr. Ahmed Abdiwahid Mohamed

Organization: Kaalo Aid Development
Title: Finance Officer
Telephone: +25290-7044501

Name: Eng. Abdalla Abdrihman Catoosh

Organization: Qaran Construction Company
Title: CEO
Telephone: +25290-7797385