Summary:

 A hospital in Jeddah, Saudi Arabia is implementing an information management strategy

using an information system developed by a German company.
 The implementation is being led by a multicultural team of German and Saudi software
developers and health information management professionals.
 The team has a diverse range of skills and experiences and has established guidelines for
making decisions.
 The German developers came to a meeting prepared with well-planned agendas, but
were frustrated by the lack of preparation from the Saudi developers.
 During the meeting, the Saudi developers were seen as less informed and more
consultative, while some of the German developers appeared impatient and tried to
dominate the discussion.
 The meeting ended with a disengagement of a Saudi member from the discussion.

Main points:
1. Hospital in Jeddah is adopting electronic health information management strategy.
2. Implementation is being led by a multicultural team of German and Saudi professionals.
3. Team has established guidelines and procedures for decision making.
4. German developers came to the meeting prepared but were frustrated by lack of
preparation from the Saudi developers.
5. Meeting ended with a disengagement of a Saudi member.

Relation with management:

This case study is related to management because it involves the implementation of a new
information management strategy by a hospital in Jeddah, Saudi Arabia. The
implementation process is being managed by a team of professionals with a mix of
competencies and skills, and decisions are being made according to established guidelines
and procedures. The management of the implementation process involves coordination
and cooperation among team members, communication, and decision-making. The
challenges faced by the team, such as lack of preparation from some team members and
resistance to dominant team members, highlight the importance of effective management
in implementing new strategies in organizations.

Problem:
The main problem in this case study is a communication and cultural divide between the
German and Saudi members of the implementation team. The German developers were
frustrated with the lack of preparation and resistance from the Saudi counterparts, while the
latter were not comfortable with the dominant behavior of the German team members.

Solutions:
 Cultural Awareness: Team members should be made aware of each other's cultural
backgrounds and how it may affect communication and decision-making.
 Effective Communication: Clear and open communication channels should be
established to avoid misunderstandings.
 Collaborative Decision-making: Decision-making should be made collaboratively, taking
into account the opinions and contributions of all team members.
 Training and Development: The team members could benefit from training and
development programs to improve their skills and knowledge.
 Setting Ground Rules: The team should set clear guidelines and ground rules for
meetings and decision-making processes to ensure a more productive and efficient team
dynamic.
 Conflict Resolution: An open and constructive approach to conflict resolution should be
adopted to address any issues that may arise.